Customer Service Representative

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We're CX fanatics, as passionate about our clients as their fans are. It's why the most-loved brands in the world rely on us. You'll find us behind the brilliance of category-redefining fintechs, technology legends, and more. Now, we are looking for an English speaking Customer Service Representative who loves helping others and deeply cares about providing excellent customer service. And we want you to join us! What's in it for YOU! International and inclusive environment, that makes you feel supported, encouraged, and welcome from day one; Continuous development through our internal learning platforms and external training; Endless growth opportunities: 90% of our managers and leaders started their careers as customer service specialists; 2-3 weeks training course that will introduce you to the specifics of the job; Modern and comfortable office and relaxing spaces to take a break; Flexible work schedule; Free taxi rides for shifts ending between 7:30PM and 11PM; Corporate benefits and discounts. Join Transcom as a Customer Service Representative! Be on the front line of support for clients and deliver impactful work on a company level. In this role, you will: Work for a leading global digital marketplace dedicated to making pre-loved fashion accessible, where I focus on scaling platform growth and enhancing customer engagement across international markets; Provide an excellent customer experience by responding to customer queries in the timely and accurate way, via phone support; Contribute to the project's success, propose improvements, share knowledge and learn together with your colleagues; Rotating shifts.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>To be successful in this role, the following is needed: C1 or native written and spoken proficiency in English; Strong verbal and written communication and interpersonal skills, such as empathy and listening; Ability to quickly absorb information, adapt and respond to change; Positive attitude and willingness to provide brilliant customer experience you believe that customers deserve more than just support.</p><p>What Life at Transcom is like! At Transcom, we re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That s just how we are at Transcom. Here we care and root for each other. You re included, just as you are, from day one. And with the right mindset, there s no end to how far we can go together.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>At Transcom, we are passionate about customer experience (CX) and we are accompanying the digital revolution. We are launching a brand new strategic partnership with a leader in hyper-growth Fintech. For this new adventure, we are looking for pioneering talents, capable of breaking the codes of traditional banking. Here, we don't talk about counters, but about agility, intuitive mobile applications, and instant financial services. Ready to be part of the founding team of this project?</p><p>What we offer you:</p><ul><li>The unique opportunity to launch a new client: participate in the genesis of this project and help us build an elite team.</li><li>Flexibility and Remote Work: Possibility of switching to Work at Home after 3 months (once training is completed, onboarding is successful, and after management validation).</li><li>A "Digital First" and inclusive environment: join a new project at the heart of financial innovation.</li><li>Continuous development: train yourself on the latest trends in Neobanking, cryptocurrencies, and digital security.</li><li>Accelerated growth opportunities: on a new project, tomorrow's leaders are those who start today.</li><li>Modern and ultra-connected offices: with relaxation areas designed to stimulate creativity.</li><li>An attractive package: competitive salary, performance bonuses, and exclusive Fintech-related benefits.</li></ul><p>Join Transcom as a Fintech Customer Service Representative! Be the human voice behind the application and support our users in a fluid and secure financial experience.</p><p>In this role, you will:</p><ul><li>Assist users in managing their accounts via the application (account opening, card management, instant transfers).</li><li>Resolve incidents in real-time (card blocking, transaction disputes, strong authentication).</li><li>Guide customers on innovative features (automated savings, fractional investments, cashback).</li><li>Ensure the security of operations: apply identity verification procedures with absolute rigor.</li><li>Provide premium multi-channel support (Chat, In-App Messaging, and Telephone) with a modern and efficient tone.</li><li>Contribute to the success of the launch by relaying user feedback to optimize the customer journey from day one.</li></ul><p>Profile sought:</p><ul><li>Perfect command of French (level C1/C2), with natural ease in writing and speaking.</li><li>Aptitude for new technologies: you are a user of mobile applications and digital tools hold no secrets for you.</li><li>Analytical and reactive mind: you know how to find quick solutions in an ever-changing environment.</li><li>Customer service oriented: you have strong emotional intelligence to reassure users about their finances.</li><li>Rigor and integrity: working in Fintech requires surgical precision and impeccable ethics.</li><li>Team spirit: you enjoy the challenges that the launch of a new project represents.</li></ul><p>Life at Transcom</p><p>At Transcom, our commitment is unwavering. To our clients, but also to each other. This new Fintech project is the ideal place to transform your potential into cutting-edge expertise. We value boldness, curiosity, and team spirit. You are included, as you are, from day one. And with the right mindset, there are no limits to what we can accomplish together in this new technological adventure.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Perfect command of French (level C1/C2), with natural ease in writing and speaking.</li><li>Aptitude for new technologies: you are a user of mobile applications and digital tools hold no secrets for you.</li><li>Analytical and reactive mind: you know how to find quick solutions in an environment that is constantly changing.</li><li>Customer service oriented: you have strong emotional intelligence to reassure users about their finances.</li><li>Rigor and integrity: working in Fintech requires surgical precision and impeccable ethics.</li><li>Team spirit: you enjoy the challenges that the launch of a new project represents.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >At Transcom, we are passionate about customer experience (CX). We are as dedicated to our customers as their fans are. That's why the most iconic fashion brands and global e-commerce leaders trust us. We are the driving force behind the platforms that are redefining online shopping and fashion tech. Today, we are looking for a dynamic, French-speaking Customer Advisor, a true brand ambassador, capable of guiding our customers through their shopping experience and resolving their requests with style, speed, and empathy.</font></font></p><p><font dir="auto" ><font dir="auto" >What we offer: An international and inclusive environment: A setting where you will feel supported, encouraged, and welcome from day one. Continuous development: Access to our internal learning platforms and external training programs. Endless growth opportunities: 90% of our managers started their careers as customer advisors. Paid training: A 2-3 week training program to introduce you to the specifics of the role. Comfort and well-being: Modern offices with relaxation areas for your breaks. Flexibility and benefits: Flexible working hours, free taxi service for shifts ending between 7:30 pm and 11:00 pm, as well as various company benefits and discounts.</font></font></p><p><font dir="auto" ><font dir="auto" >Join Transcom as a Customer Advisor. As a Customer Advisor, you will be on the front line supporting our users and making a real impact. In this role, you will: Work for a leading global platform for secondhand fashion, dedicated to making sustainable fashion accessible while boosting customer engagement in international markets. Deliver an exceptional customer experience by responding to inquiries quickly and accurately, primarily by phone. Contribute to the project's success by suggesting improvements, sharing your knowledge, and learning alongside your colleagues. Work rotating shifts.</font></font></p><p><font dir="auto" ><font dir="auto" >Life at Transcom. At Transcom, our commitment is unwavering. To our customers, but also to each other. Every day, new people begin their journey with us. They take their current potential and transform it into future skills. They are valued for their hard work, teamwork, and mutual support. They become the driving force behind positive and lasting change within their teams and communities. It's simply our DNA at Transcom. Here, we care and support one another. You are included, just as you are, from day one. And with the right mindset, there are no limits to what we can achieve together.</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2><font dir="auto" ><font dir="auto" >Desired profile:</font></font></h2><p><font dir="auto" ><font dir="auto" >To succeed in this role, you will need:</font></font></p><ul><li><font dir="auto" ><font dir="auto" >Proficiency in French: Level C1 or native language (written and spoken).</font></font></li><li><font dir="auto" ><font dir="auto" >English proficiency: Minimum level B2 (written and spoken).</font></font></li><li><font dir="auto" ><font dir="auto" >Excellent communication skills: Great interpersonal skills, empathy and active listening skills.</font></font></li><li><font dir="auto" ><font dir="auto" >Mental agility: The ability to quickly absorb information, adapt, and react to change.</font></font></li><li><font dir="auto" ><font dir="auto" >Positive attitude: A genuine desire to offer a "brilliant" experience; you are convinced that customers deserve more than just technical support.</font></font></li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Ensure service delivered to our customers meets contractual Key Performance Indicator ( KPIs ) Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer Greet customers in a courteous, friendly, and professional manner using agreed upon procedures Maintain basic knowledge of client products and/or services Prepare complete and accurate work including appropriately notating accounts as required Participate in activities designed to improve customer satisfaction and business performance Offer additional products and/or services Track, document and retrieve information in call tracking database Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Courteous with strong customer service orientation</li><li>Ability to effectively communicate, both written and verbally</li><li>Dependable with strong attention to detail</li><li>Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly</li><li>Tolerance for repetitive work in a fast-paced, high production work environment</li><li>Ability to work as a team member, as well as independently</li><li>Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner</li><li>Ability to rotate shifts, as needed</li><li>Based on location and/or program, additional experience/skills may be required</li></ul><p>Job requirements may vary by country and will not contravene any local laws</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph">Essential Functions/Core Responsibilities&nbsp;<br><p> Ensure service delivered to our customers meets contractual Key Performance Indicator ( KPIs )</p> <p> </p> <p> Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer</p> <p> </p> <p> Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer</p> <p> </p> <p> Greet customers in a courteous, friendly, and professional manner using agreed upon procedures</p> <p> </p> <p> Maintain basic knowledge of client products and/or services</p> <p> </p> <p> Prepare complete and accurate work including appropriately notating accounts as required</p> <p> </p> <p> Participate in activities designed to improve customer satisfaction and business performance</p> <p> </p> <p> Offer additional products and/or services</p> <p> </p> <p> Track, document and retrieve information in call tracking database</p> <p> </p> <p> Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff</p> <p> </p> Candidate Profile <br><p> </p> <p> Courteous with strong customer service orientation</p> <p> </p> <p> Ability to effectively communicate, both written and verbally</p> <p> </p> <p> Dependable with strong attention to detail</p> <p> </p> <p> Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly</p> <p> </p> <p> Tolerance for repetitive work in a fast-paced, high production work environment</p> <p> </p> <p> Ability to work as a team member, as well as independently</p> <p> </p> <p> Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner</p> <p> </p> <p> Ability to rotate shifts, as needed</p> <p> </p> <p> Based on location and/or program, additional experience/skills may be required</p> <p> </p> <p>*Job requirements may vary by country and will not contravene any local laws</p> <p> </p> Career Framework Role <br><p>Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.</p> <p> </p> <p> </p> <br></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><span ><font dir="auto" ><font dir="auto" >What we offer you:</font></font></span></p><ul><li><font dir="auto" ><font dir="auto" >International and inclusive environment: A setting where you will feel supported, encouraged and welcomed from day one.</font></font></li><li><font dir="auto" ><font dir="auto" >Continuous development: Access to our internal learning platforms and external training.</font></font></li><li><font dir="auto" ><font dir="auto" >Infinite growth opportunities: 90% of our managers started their careers as customer advisors.</font></font></li><li><font dir="auto" ><font dir="auto" >Paid training: A 2-3 week training cycle to introduce you to the specifics of the job.</font></font></li><li><font dir="auto" ><font dir="auto" >Comfort and well-being: Modern offices with relaxation areas for your breaks.</font></font></li><li><font dir="auto" ><font dir="auto" >Flexibility and benefits: Flexible working hours, free taxi transport for shifts ending between 7:30 p.m. and 11:00 p.m., as well as various company benefits and discounts.</font></font></li></ul><p><font dir="auto" ><font dir="auto" >Join Transcom as a Customer Advisor</font></font></p><p><font dir="auto" ><font dir="auto" >As a Customer Advisor, you will be on the front line supporting our users and making a significant impact. In this role, you will:</font></font></p><ul><li><font dir="auto" ><font dir="auto" >Working for a leading global platform for second-hand fashion, dedicated to making sustainable fashion accessible while boosting customer engagement in international markets.</font></font></li><li><font dir="auto" ><font dir="auto" >To provide an exceptional customer experience by responding to requests quickly and accurately, primarily by telephone.</font></font></li><li><font dir="auto" ><font dir="auto" >Contribute to the success of the project by proposing improvements, sharing your knowledge and learning alongside your colleagues.</font></font></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><font dir="auto" ><font dir="auto" >Mastery of French: Level C1 or native language (written and oral).</font></font></li><li><font dir="auto" ><font dir="auto" >My English proficiency: Minimum level B2 (written and oral).</font></font></li><li><font dir="auto" ><font dir="auto" >Excellent communication skills: Great interpersonal skills, empathy and active listening skills.</font></font></li><li><font dir="auto" ><font dir="auto" >Mental agility: The ability to quickly absorb information, adapt, and react to change.</font></font></li><li><font dir="auto" ><font dir="auto" >Positive attitude: A genuine desire to offer a "brilliant" experience; you are convinced that customers deserve more than just technical support.</font></font></li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Founded in 2001 in France and now part of ITRS Group, ip-label is a leading provider of Digital Experience Monitoring through its AI‑powered Ekara platform, serving over 310 enterprise customers worldwide.<br> At ITRS, we make society’s critical technology work by delivering automated, holistic IT observability solutions trusted by 90% of Tier 1 capital markets firms and thousands of organizations globally.<br> We believe when our team thrives, so do our customers.<br> With us, you'll find: A culture that backs you – We're proud to be a Great Place to Work for multiple years in a row due to our inclusive, supportive environment.<br> Work that matters – Make a real difference with 1,000s of global customers in industries that keep the world running, including 9 out of 10 top investment banks.<br> Room to grow – Whether you're starting your career or bringing years of experience, we're committed to your development.<br> Just ask our team members who've been excelling here for 10+ years.<br> With headquarters in London and teams across the US, Europe, and Asia, ITRS combines the agility of a high-impact tech business with the stability of a private equity–backed global partner.<br> The Role Under the responsibility of the Customer Service Leader, the Customer Service Agent is responsible for triaging, handling, and resolving incidents reported by clients through our incident management tool.<br> You will conduct preliminary investigations and resolve incidents, update tickets, and collaborate with other departments to provide workarounds and fixes when necessary.<br> You will also participate in the development and deployment of new user scenarios and ensure the operational maintenance of the various services delivered to our clients through our products and services.<br> To achieve this, you will be trained on all our products and services as well as on customer relationship management.<br> You must be dynamic, curious, quickly autonomous, and eager to resolve both technical and non-technical customer issues related to our products and services.<br> This is an excellent opportunity for someone looking to develop expertise in customer relations, master our various products and services, and grow within the company over time.<br> As a Senior Customer Service Agent, you will be responsible for: Handling Level 1 incident tickets Performing preventive or corrective actions before client escalation Developing new client scenarios Conducting performance analyses of scenarios Gradually handling Level 2 incidents Participating in client meetings for ticket follow-up and standard incident management Group health insurance (or simply Group insurance, depending on context) Meal vouchers Performance bonus Referral Bonus Buy and Sell Holiday Training Reimbursement ITRS is an Equal Opportunity employer and Inclusion is part of our everyday life.<br> We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally.<br> We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business.<br> We welcome applications from everyone in the community as we recognise that a diverse workforce is a stronger workforce.<br> Strong Web Knowledge Solid Network Knowledge Good understanding of Systems (Windows/Linux) Basic Programming Knowledge Strong Analytical Skills Technical Proactivity and problem-solving mindset Fluency in French and English (written and spoken) Soft Skills : Excellent Time Management &amp; Productivity (N2 level) Strong Communication Skills (N2 level) Effective Cooperation &amp; Teamwork (N2 level) Solid Problem-Solving Skills (N2 level) Demonstrated Initiative (N3 level – ability to anticipate and act proactively)</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Founded in 2001 in France and now part of ITRS Group, ip-label is a leading provider of Digital Experience Monitoring through its AI‑powered Ekara platform, serving over 310 enterprise customers worldwide.<br> At ITRS, we make society’s critical technology work by delivering automated, holistic IT observability solutions trusted by 90% of Tier 1 capital markets firms and thousands of organizations globally.<br> We believe when our team thrives, so do our customers.<br> With us, you'll find: A culture that backs you – We're proud to be a Great Place to Work for multiple years in a row due to our inclusive, supportive environment.<br> Work that matters – Make a real difference with 1,000s of global customers in industries that keep the world running, including 9 out of 10 top investment banks.<br> Room to grow – Whether you're starting your career or bringing years of experience, we're committed to your development.<br> Just ask our team members who've been excelling here for 10+ years.<br> With headquarters in London and teams across the US, Europe, and Asia, ITRS combines the agility of a high-impact tech business with the stability of a private equity–backed global partner.<br> The Role Under the responsibility of the Customer Service Leader, the Customer Service Agent is responsible for triaging, handling, and resolving incidents reported by clients through our incident management tool.<br> You will conduct preliminary investigations and resolve incidents, update tickets, and collaborate with other departments to provide workarounds and fixes when necessary.<br> You will also participate in the development and deployment of new user scenarios and ensure the operational maintenance of the various services delivered to our clients through our products and services.<br> To achieve this, you will be trained on all our products and services as well as on customer relationship management.<br> You must be dynamic, curious, quickly autonomous, and eager to resolve both technical and non-technical customer issues related to our products and services.<br> This is an excellent opportunity for someone looking to develop expertise in customer relations, master our various products and services, and grow within the company over time.<br> As a Junior Customer Service Agent, you will be responsible for: Handling Level 1 incident tickets Performing preventive or corrective actions before client escalation Developing new client scenarios Conducting performance analyses of scenarios Gradually handling Level 2 incidents Participating in client meetings for ticket follow-up and standard incident management Group health insurance (or simply Group insurance, depending on context) Meal vouchers Performance bonus Referral Bonus Buy and Sell Holiday Training Reimbursement ITRS is an Equal Opportunity employer and Inclusion is part of our everyday life.<br> We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally.<br> We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business.<br> We welcome applications from everyone in the community as we recognise that a diverse workforce is a stronger workforce.<br> Strong Web Knowledge Solid Network Knowledge Good understanding of Systems (Windows/Linux) Basic Programming Knowledge Strong Analytical Skills Technical Proactivity and problem-solving mindset Fluency in French and English (written and spoken) Soft skills: Excellent Time Management &amp; Productivity Strong Communication Skills Effective Cooperation &amp; Teamwork Solid Problem-Solving Skills Demonstrated Initiative (ability to anticipate and act proactively) Performance Indicators: Target on availability of individual and sector/branch client scenarios/monitors Target on individual and sector/branch client satisfaction Target on compliance with client ticket SLAs (individual and sector/branch level) Target on revenue of the sector or branch Target on the number and quality of client analyses delivered</span> </div>

<p>We re CX fanatics, as passionate about our clients as their fans are. It s why the most-loved brands in the world rely on us. You ll find us behind the brilliance of category-redefining fintechs, technology legends, and more. Now, we are looking for an English speaking Customer Service Representative who loves helping others and deeply cares about providing excellent customer service. And we want you to join us!</p><p>What's in it for YOU!</p><ul><li>International and inclusive environment, that makes you feel supported, encouraged, and welcome from day one;</li><li>Continuous development through our internal learning platforms and external training;</li><li>Endless growth opportunities: 90% of our managers and leaders started their careers as customer service specialists;</li><li>2-3 weeks training course that will introduce you to the specifics of the job;</li><li>Modern and comfortable office and relaxing spaces to take a break;</li><li>Flexible work schedule;</li><li>Free taxi rides for shifts ending between 7:30PM and 11PM;</li><li>Corporate benefits and discounts.</li></ul><p>Join Transcom as a Customer Service Representative! Be on the front line of support for clients and deliver impactful work on a company level.</p><p>In this role, you will:</p><ul><li>Work for a leading global digital marketplace dedicated to making pre-loved fashion accessible, where I focus on scaling platform growth and enhancing customer engagement across international markets;</li><li>Provide an excellent customer experience by responding to customer queries in the timely and accurate way, via tickets;</li><li>Contribute to the project's success, propose improvements, share knowledge and learn together with your colleagues;</li><li>Rotating shifts</li></ul><p><strong>Desired Candidate Profile</strong></p><p>To be successful in this role, the following is needed:</p><ul><li>C1 or native written and spoken proficiency in English;</li><li>Strong verbal and written communication and interpersonal skills, such as empathy and listening;</li><li>Ability to quickly absorb information, adapt and respond to change;</li><li>Positive attitude and willingness to provide brilliant customer experience you believe that customers deserve more than just support.</li></ul><p><br></p>

<p>We re CX fanatics, as passionate about our clients as their fans are. It s why the most-loved brands in the world rely on us. You ll find us behind the brilliance of category-redefining fintechs, technology legends, and more. Now, we are looking for an English speaking Customer Service Representative who loves helping others and deeply cares about providing excellent customer service. And we want you to join us!</p><p>What's in it for YOU!</p><ul><li>International and inclusive environment, that makes you feel supported, encouraged, and welcome from day one;</li><li>Continuous development through our internal learning platforms and external training;</li><li>Endless growth opportunities: 90% of our managers and leaders started their careers as customer service specialists;</li><li>2-3 weeks training course that will introduce you to the specifics of the job;</li><li>Modern and comfortable office and relaxing spaces to take a break;</li><li>Flexible work schedule;</li><li>Free taxi rides for shifts ending between 7:30PM and 11PM;</li><li>Corporate benefits and discounts.</li></ul><p>Join Transcom as a Customer Service Representative! Be on the front line of support for clients and deliver impactful work on a company level.</p><p><b>In this role, you will:</b></p><ul><li>Work for a leading global digital marketplace dedicated to making pre-loved fashion accessible, where I focus on scaling platform growth and enhancing customer engagement across international markets;</li><li>Provide an excellent customer experience by responding to customer queries in the timely and accurate way, via tickets;</li><li>Contribute to the project's success, propose improvements, share knowledge and learn together with your colleagues;</li></ul><p><strong>Desired Candidate Profile</strong></p><p>To be successful in this role, the following is needed:</p><ul><li>C1 or native written and spoken proficiency in English;</li><li>Strong verbal and written communication and interpersonal skills, such as empathy and listening;</li><li>Ability to quickly absorb information, adapt and respond to change;</li><li>Positive attitude and willingness to provide brilliant customer experience you believe that customers deserve more than just support.</li></ul><p><br></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We re CX fanatics, as passionate about our clients as their fans are. It's why the most-loved brands in the world rely on us. You'll find us behind the brilliance of category-redefining fintechs, technology legends, and more. Now, we are looking for an English speaking Customer Service Representative who loves helping others and deeply cares about providing excellent customer service. And we want you to join us!</p><p>What's in it for YOU!</p><ul><li>International and inclusive environment, that makes you feel supported, encouraged, and welcome from day one;</li><li>Continuous development through our internal learning platforms and external training;</li><li>Endless growth opportunities: 90% of our managers and leaders started their careers as customer service specialists;</li><li>2-3 weeks training course that will introduce you to the specifics of the job;</li><li>Modern and comfortable office and relaxing spaces to take a break;</li><li>Flexible work schedule;</li><li>Free taxi rides for shifts ending between 7:30PM and 11PM;</li><li>Corporate benefits and discounts.</li></ul><p>Join Transcom as a Customer Service Representative! Be on the front line of support for clients and deliver impactful work on a company level. In this role, you will:</p><ul><li>Work for a leading global digital marketplace dedicated to making pre-loved fashion accessible, where I focus on scaling platform growth and enhancing customer engagement across international markets;</li><li>Provide an excellent customer experience by responding to customer queries in the timely and accurate way, via tickets;</li><li>Contribute to the project's success, propose improvements, share knowledge and learn together with your colleagues;</li><li>Rotating shifts.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>To be successful in this role, the following is needed:</p><ul><li>C1 or native written and spoken proficiency in English;</li><li>Strong verbal and written communication and interpersonal skills, such as empathy and listening;</li><li>Ability to quickly absorb information, adapt and respond to change;</li><li>Positive attitude and willingness to provide brilliant customer experience - you believe that customers deserve more than just support.</li></ul><p></p></section>

<font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">We are passionate CX enthusiasts and just as dedicated to our clients as we are to their fans. That's why the world's most popular brands trust us. We stand behind the brilliant ideas of fintechs setting new standards, technology legends, and much more. Now we are looking for an English-speaking Customer Service Representative who enjoys helping others and is highly committed to providing excellent customer service. We look forward to welcoming you to our team!</font></font><div> <br> <div> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">What can you expect?</font></font></strong> </div> <div> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">An international and inclusive environment where you will feel supported, encouraged and welcome from day one.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Continuous development through our internal learning platforms and external training.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Unlimited career opportunities: 90% of our managers and executives started their careers as customer service specialists.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">A two- to three-week training course that will familiarize you with the specifics of the job.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Modern and comfortable offices and relaxation areas for breaks;</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Flexible working hours;</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Free taxi rides for the end of shifts between 7:30 pm and 11:00 pm;</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Operating services and discounts.</font></font><br> <br> </li> </ul> </div> <div> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Become part of Transcom as a customer service representative!</font></font></strong> </div> <div><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Be on the front line of customer service and make a significant impact at the company level. In this role you will:</font></font></div> <div> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">working for a world-leading digital marketplace dedicated to making secondhand fashion more accessible, where I focus on scaling platform growth and improving customer engagement in international markets;</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Provide an excellent customer experience by responding to customer inquiries promptly and accurately via tickets;</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Contribute to the success of the project, suggest improvements, share knowledge and learn together with your colleagues.</font></font><br> <br> </li> </ul> </div> <div> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To be successful in this position, the following skills are required:</font></font></strong> </div> <div> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">B2 level German language skills (spoken and written);</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Strong oral and written communication skills as well as interpersonal skills such as empathy and listening;</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ability to quickly absorb information, adapt, and react to changes;</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">A positive attitude and willingness to provide an excellent customer experience. You are convinced that customers deserve more than just support.</font></font><br> <br> </li> </ul> </div> <div> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">What is life like at Transcom?</font></font></strong> </div> <div><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">At Transcom, we are tirelessly committed to our customers and to each other. Every day, someone begins their journey with us, transforming existing potential into skills for the future. Dedication, team spirit, and supporting others are valued here. We foster positive, sustainable change within our teams and communities. It's simply how we do things at Transcom. We look out for each other and support one another. You are welcome from day one, just as you are. With the right attitude, there are no limits to our shared success.</font></font></div> </div>

<p>We are excited CX fans and just as passionate about our customers as their fans. That's why the world's most popular brands trust us. We stand behind the brilliant ideas of fintechs that set new standards, technology legends, and much more. Now we are looking for an English-speaking customer service representative who enjoys helping others and is very committed to excellent customer service. We look forward to welcoming you to our team!</p><p><strong>Desired Candidate Profile</strong></p><ul><li>B2 level proficiency in German, both spoken and written.</li><li>Strong oral and written communication skills, as well as interpersonal skills such as empathy and listening.</li><li>Ability to absorb information quickly, adapt, and respond to changes.</li><li>Positive attitude and willingness to provide excellent customer experience.</li><li>You are convinced that customers deserve more than just support.</li></ul>

<p>We are enthusiastic CX fans and just as passionate about our customers as their fans. That's why the world's most popular brands trust us. We stand behind the brilliant ideas of fintechs that set new standards, technology legends, and much more. Now we are looking for an English-speaking customer service representative who enjoys helping others and is very committed to excellent customer service. We look forward to welcoming you to our team!</p><p><strong>Desired Candidate Profile</strong></p><p>To be successful in this position, the following skills are required:</p><ul><li>B2 level German proficiency in speaking and writing;</li><li>Strong oral and written communication skills, as well as interpersonal skills such as empathy and listening;</li><li>Ability to absorb information quickly, adapt, and respond to changes;</li><li>Positive attitude and willingness to provide an excellent customer experience</li></ul><p>You are convinced that customers deserve more than just support.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>Acts as the Manager on Duty during overnight shifts. Supervises night shift associates and ensures compliance with hotel policies, procedures, and service standards. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department. <br>CANDIDATE PROFILE&nbsp;<br>Education and Experience<br>• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.<br>CORE WORK ACTIVITIES<br>Maintaining Guest Services and Front Desk Goals<br>• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.<br>• Develops specific goals and plans to prioritize, organize, and accomplish your work.<br>• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.<br>• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.<br>• Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.<br>• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.<br>Supporting Management of Front Desk Team<br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>• Encourages and building mutual trust, respect, and cooperation among team members.<br>• Serving as a role model to demonstrate appropriate behaviors.<br>• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.<br>• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.<br>• Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.<br>Ensuring Exceptional Customer Service&nbsp;<br>• Provides services that are above and beyond for customer satisfaction and retention.<br>• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.<br>• Responds to and handles guest problems and complaints.<br>• Sets a positive example for guest relations.<br>• Empowers employees to provide excellent customer service.<br>• Observes service behaviors of employees and provides feedback to individuals.<br>• Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.<br>• Ensures employees understand customer service expectations and parameters.<br>• Interacts with guests to obtain feedback on product quality and service levels.<br>• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.<br>Managing Projects and Policies<br>• Implements the customer recognition/service program, communicating and ensuring the process.<br>• Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.<br>• Supervises same day selling procedures to maximize room revenue and control property occupancy.<br>• Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.<br>• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.<br>Additional Responsibilities&nbsp;<br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Analyzes information and evaluating results to choose the best solution and solve problems.<br>• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.<br>• Performs all duties at the Front Desk as necessary.<br>• Runs Front Desk shifts whenever necessary.<br>• Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather&nbsp;and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver&nbsp;a&nbsp;meaningful guest experience, we encourage you to explore&nbsp;your next career opportunity&nbsp;with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​&nbsp;begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph">What You Will Do<br>• Answer all customer inquiries through various channels (telephone, chat, email and any additional channels as developed) in a courteous and professional manner<br>• Perform accurate diagnosis of inquiries and providing appropriate solutions/responses based on defined procedures<br>• Use appropriate systems and available resources as necessary to assist in responding to each request<br>• Support and provide information to all internal and external customers in a professional and courteous manner<br>• Participate in cross-functional communications and meetings to support the team/domain/center<br>• Perform additional responsibilities as required<br>Your Qualifications<br>At VistaPrint, we are striving to hire individuals that add new ideas and perspectives to our teams and enhance our culture. No matter your background or work experience, we strongly encourage you to apply even if you feel that you don t meet the exact requirements or have the same qualifications. You might be a great candidate for this or other opportunities.<br>• Undergraduate degree or equivalent experience in Marketing or Business Administration preferred<br>• Strong command of the English language<br>• At least one (1) year of customer service experience<br>• Previous experience in a multi-channel customer service environment preferred<br>• The ability to provide excellent customer service while multi-tasking<br>Nice to Have<br>• Experience with graphic design and/or photo imaging design software a plus<br>Why You'll Love Working Here<br>There is a lot to love about working at VistaPrint. We are an award winning Remote-First company. We re an inclusive community. We re growing (which means you can too). And to help orient us all in the same direction, we have our Vista Behaviors which exemplify the behavioral attributes that make us a culturally strong and high-performing team.<br><br></div></section>

<p><b style="font-size: 11px;">What You Will Do</b></p><ul><li>Answer all customer inquiries through various channels (telephone, chat, email and any additional channels as developed) in a courteous and professional manner</li><li>Perform accurate diagnosis of inquiries and providing appropriate solutions/responses based on defined procedures</li><li>Use appropriate systems and available resources as necessary to assist in responding to each request</li><li>Support and provide information to all internal and external customers in a professional and courteous manner</li><li>Participate in cross-functional communications and meetings to support the team/domain/center</li><li>Perform additional responsibilities as required</li></ul><p><strong>Desired Candidate Profile</strong></p><p>At VistaPrint, we are striving to hire individuals that add new ideas and perspectives to our teams and enhance our culture. No matter your background or work experience, we strongly encourage you to apply even if you feel that you don’t meet the exact requirements or have the same qualifications. You might be a great candidate for this or other opportunities.</p><ul><li>Undergraduate degree or equivalent experience in Marketing or Business Administration preferred</li><li>Strong command of the English language</li><li>At least one (1) year of customer service experience</li><li>Previous experience in a multi-channel customer service environment preferred</li><li>The ability to provide excellent customer service while multi-tasking</li></ul><p>Nice to Have</p><ul><li>Experience with graphic design and/or photo imaging design software a plus</li></ul>

<p>In quality of CARE customer service operator, you will have to manage, effectively and professionally, questions and requests from customers regarding products, services and site navigation. The selected resource will have to follow predefined guidelines in order to provide one of the best customer assistance services in the world.</p><p>The selected resource will be responsible for:</p><ul><li>Respond to customer questions received through various channels (phone, chat, email and other channels that may be added in the future) in a courteous and professional manner.</li><li>Conduct a detailed analysis of customer questions and requests and provide adequate answers or solutions based on predefined procedures.</li><li>Use appropriate systems and available resources to respond to customer requests.</li><li>Assist and provide information to internal and external customers in a courteous and professional manner.</li><li>Participate in meetings with teams from different areas and communicate with them.</li><li>Take on additional responsibilities if required.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Excellent knowledge of the Italian language.</li><li>Work experience of at least 1 year in customer assistance positions.</li><li>Work experience in multi-channel customer service contexts is preferred.</li><li>Ability to provide excellent customer service while carrying out other related activities.</li><li>Experience in graphic design and/or image editing programs will be a plus.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>Assists with the soliciting and managing of reservations sales-related opportunities. Manages and provides training and work assignments to Reservations Sales staff. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to our customers in order to grow share of the account on behalf of the company.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience<br>• High school diploma or GED; 3 years experience in sales and marketing, guest services, front desk, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing, guest services, front desk, or related professional area.<br>CORE WORK ACTIVITIES<br>Understanding Markets &amp; Maximizing Revenue<br>• Identifies new reservations sales business to achieve personal and property revenue goals.<br>• Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.<br>• Closes the best opportunities for the property based on market conditions and property needs.<br>• Monitors same day selling procedures to maximize room revenue and control property occupancy.<br>• Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.<br>Conducting Daily Reservations Sales Activities<br>• Responds to incoming reservations sales opportunities for the property that are outside parameters of the .<br>• Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.<br>• Uses sales resources and administrative/support staff effectively.<br>• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).<br>• Assists with monitoring accuracy of reservation sales orders within tracking systems.<br>• Tracks no-show reservations and processes charges.<br>• Manages wait list and prioritizes order of wait list contacts to be made.<br>• Prepares work and maintenance orders.<br>Providing Exceptional Customer Service<br>• Supports the company’s service and relationship strategy, driving customer loyalty and satisfaction by delivering service excellence throughout each customer experience.<br>• Services our customers in order to grow share of the account.<br>• Executes and supports the company’s customer service standards and property’s brand standards.<br>• Provides excellent customer service consistent with the daily service basics of the brand.<br>• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.<br>• Sets a positive example for guest relations.<br>• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.<br>• Handles guest complaints and disputes following the instant pacification procedures.<br>Additional Responsibilities<br>• Utilizes intranet for resources and information.<br>• Creates contracts as required.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.&nbsp;<br>When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather&nbsp;and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver&nbsp;a&nbsp;meaningful guest experience, we encourage you to explore&nbsp;your next career opportunity&nbsp;with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​&nbsp;begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>JOB SUMMARY Responsible for soliciting and managing of reservations sales-related opportunities. Manages and provides training and work assignments to Reservations Sales staff. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to our customers in order to grow share of the account on behalf of the company.</p><p>Understanding Markets &amp; Maximizing Revenue Identifies new reservations sales business to achieve personal and property revenue goals. Understands the overall market, including competitors strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. Closes the best opportunities for the property based on market conditions and property needs. Monitors same day selling procedures to maximize room revenue and control property occupancy. Gains understanding of the property s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.</p><p>Conducting Daily Reservations Sales Activities Responds to incoming reservations sales opportunities for the property that are outside parameters of the . Uses negotiating skills and creative selling abilities to close on business and negotiate contracts. Uses sales resources and administrative/support staff effectively. Assists in monitoring group reservation forecast data. Coordinates with sales and Convention Services to process rooming lists and reservation cards. Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). Assists with monitoring accuracy of reservation sales orders within tracking systems. Tracks no-show reservations and processes charges as needed. Checks daily arrivals to ensure all necessary billing instructions are applied to reservations. Manages wait list and prioritizes order of wait list contacts to be made. Prepares work and maintenance orders.</p><p>Providing Exceptional Customer Service Supports customer loyalty and property s brand standards by delivering service excellence throughout each customer experience. Services our customers in order to grow share of the account. Provides excellent customer service consistent with the daily service basics of the brand. Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. Sets a positive example for guest relations. Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company. Handles guest complaints and disputes following the instant pacification procedures.</p><p>Managing and Conducting Human Resource Activities Monitors reservations sales agents while on phone calls. Develops, implements and maintains a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. Utilizes all available on the job training tools for employees. Creates monthly labor scheduling for team.</p><p>Additional Responsibilities Utilizes applicable intranet for resources and information. Creates contracts as required.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h4>Education and Experience</h4><p>High school diploma or GED; no work experience required. OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.</p><p></p></section>