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<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>A<span>re you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.&nbsp;<b>#LI-RB1 #LI-HYBRIDE</b></span></p><br><p><b><u>About the team:</u></b></p><br><p>The Exchange Feed Handler team, responsible for the development and enhancement of Feed handlers connected to the financial exchanges across the globe (more than 60 different exchanges).<br>The teamwork spans the full lifecycle of the product, from implementing new features and performance improvements to resolving production and internal bugs to ensure system reliability. </p><br><p>Beyond the deliverables, the team plays a key cross-functional role, providing technical support and guidance to development teams across multiple sites, including Paris, Tunis and India.</p><br><p>The team members are a collaborative and internationally minded team, working at the heart of a critical financial infrastructure.</p><br><p><b><u>What you will be doing:</u></b></p><br><ul><li><p>Designing and implementing new features and enhancements to the Exchange Feed Handlers.</p><br></li><li><p>Investigating, debugging, and analyzing production bugs to ensure system stability and client satisfaction</p><br></li><li><p>Ensure proper product quality, by providing adequate unit tests</p><br></li><li><p>Programming with advanced C/C++ (real time, design pattern, templates, Multi-threaded applications)</p><br></li><li><p>Follow systematically our development process</p><br></li><li><p>Guiding and mentoring development team members across worldwide locations</p><br></li><li><p>Supporting production teams and clients by providing technical recommendations and clear explanations</p><br></li></ul><p><b><u>What you bring:</u></b></p><br><ul><li><p>Excellent debugging, analysis and code development skills</p><br></li><li><p>Good coding and documentation practices</p><br></li><li><p>Team player with good communication skills</p><br></li><li><p>Capacity of learning and using new technologies</p><br></li><li><p>Previous experience with Source Control</p><br></li></ul><p><b><u>What we offer you:</u></b></p><br><ul><li><p>An attractive salary package and other bonuses as performance bonus, meals vouchers, transportation….</p><br></li><li><p>Attractive range of benefits including private medical cover, dental cover, and travel insurance.</p><br></li><li><p>Continuous development through our diversified training across core financial, sales and FIS solutions.</p><br></li><li><p>A modern, international work environment and a dedicated and motivated, supportive team.</p><br></li><li><p>A broad range of professional development possibilities, resources and opportunities</p><br></li><li><p>Work in motivated Development team using new technologies with IA</p><br></li></ul><p><b>Privacy Statement</b></p><br><p>FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.</p><br><p><b>Sourcing Model</b></p><br><p>Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.</p><br><p>#pridepass</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Amaris Consulting recherche un Chef de projet télécoms pour piloter des projets d’amélioration continue au sein des équipes d’ingénierie réseau. Vous interviendrez sur des projets de déploiement, de digitalisation des activités terrain et d’automatisation des processus par la RPA. Vous coordonnerez...</p> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Prepare ingredients for cooking, including portioning, chopping, and storing food. Wash and peel fresh fruits and vegetables. Weigh, measure, and mix ingredients. Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist. Prepare cold foods. Operate ovens, stoves, grills, microwaves, and fryers. Test foods to determine if they have been cooked sufficiently. Monitor food quality while preparing food. Set-up and break down work station. Serve food in proper portions onto proper receptacles. Wash and disinfect kitchen area, tables, tools, knives, and equipment. Check and ensure the correctness of the temperature of appliances and food.<br>Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATION<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: At least 1 year of related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.&nbsp;<br>When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather&nbsp;and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver&nbsp;a&nbsp;meaningful guest experience, we encourage you to explore&nbsp;your next career opportunity&nbsp;with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​&nbsp;begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Prepare ingredients for cooking, including portioning, chopping, and storing food. Pull food from freezer storage to thaw in the refrigerator. Weigh, measure, and mix ingredients according to recipes or personal judgment. Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist. Monitor food quality while preparing food. Test foods to determine if they have been cooked sufficiently, using methods such as tasting, smelling, or piercing them with utensils. Ensure proper portion, arrangement, and food garnish to be served. Serve food in proper portions onto proper receptacle. Use kitchen tools safely and appropriately. Wash and disinfect kitchen area, tables, tools, knives, and equipment. Check and ensure the correctness of the temperature of appliances and food. Notify manager if a product does not meet specifications. Communicate any assistance needed during busy periods.<br>Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language. Support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATION<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: At least 1 year of related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather&nbsp;and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver&nbsp;a&nbsp;meaningful guest experience, we encourage you to explore&nbsp;your next career opportunity&nbsp;with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​&nbsp;begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<p>We are seeking an experienced HSE Engineer to manage Health, Safety, and Environmental (HSE) activities for Transmission Line EPC projects. The candidate will be responsible for implementing HSE policies, ensuring compliance with international safety standards, conducting risk assessments, and promoting a strong safety culture across project sites.</p><p>Key Responsibilities</p><ul><li>Implement and monitor the Project HSE Management Plan in accordance with company policies and client requirements.</li><li>Ensure compliance with local regulations, international HSE standards, and project-specific safety requirements.</li><li>Conduct site safety inspections, audits, and risk assessments for transmission line construction activities.</li><li>Monitor high-risk activities including excavation, foundation works, tower erection, conductor stringing, OPGW installation, lifting operations, working at height, and electrical works.</li><li>Conduct Job Safety Analysis (JSA), Hazard Identification and Risk Assessment (HIRA), and Toolbox Talks.</li><li>Ensure proper implementation of Permit to Work (PTW) systems and Lockout/Tagout (LOTO) procedures where applicable.</li><li>Investigate incidents, near misses, and unsafe conditions, and recommend corrective and preventive actions (CAPA).</li><li>Monitor the use of Personal Protective Equipment (PPE) and ensure compliance with site safety requirements.</li><li>Organize HSE induction programs, safety training sessions, emergency response drills, and awareness campaigns.</li><li>Prepare daily, weekly, and monthly HSE reports and maintain all statutory safety documentation.</li><li>Coordinate with clients, consultants, contractors, and subcontractors on HSE compliance and audits.</li><li>Ensure proper environmental management, waste disposal practices, pollution control, and sustainability initiatives at project sites.</li><li>Promote a proactive safety culture through continuous monitoring and employee engagement initiatives.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Degree/Diploma in Industrial Safety or NEBOSH IGC, IOSH, or equivalent HSE certification.</p><p>78 years of experience in HSE management for Transmission Line or Power Transmission EPC projects.</p><p>Experience in projects ranging from 66kV to 765kV transmission lines is preferred.</p><p>Strong knowledge of ISO 45001 Occupational Health &amp; Safety Management Systems and ISO 14001 Environmental Management Systems.</p><p>Familiarity with international HSE regulations and client safety requirements.</p><p>Excellent communication, leadership, and incident investigation skills.</p><p>Willingness to work at international project sites on rotational assignments.</p>

<p>The Lead Specialist - Internal Audit is responsible for leading and executing internal audit engagements to evaluate the adequacy and effectiveness of risk management, internal control processes across the organization and financial reliability and ensure compliance with all applicable directives and regulations.</p><p>Main Duties and Responsibilities</p><ul><li>Conduct reviews to assess both the accuracy and efficiency of functional areas, assess internal processes and controls and make recommendations for reducing risks when necessary;</li><li>Ensure proper implementation of group policies and procedures and applicable requirements;</li><li>Execute audit assignments in accordance with the approved yearly audit plan;</li><li>Conduct audit fieldworks in line with the audit methodology and ensure proper documentation and supporting evidence are added to the internal audit management system, in accordance with the IA Department s requirements and quality standards;</li><li>Conduct proper exit meetings with auditees to validate audit findings;</li><li>Draft audit reports to ensure that observations, risks, business impacts, root causes, and recommendations are properly supported, clearly presented, practical, and aligned with the Internal Audit Department s reporting guidelines;</li><li>Ensure valid management responses are timely received with clear action plan, owner and implementation timeline;</li><li>Act as an objective source of independent advice to ensure validity, legality and goal achievement;</li><li>Identify loopholes and recommend risk aversion and cost saving measures;</li><li>Document process and prepare audit findings memorandum;</li><li>Assist in enhancing the audit methodologies and supporting tools optimizing workflows accordingly;</li><li>Support special assignments, investigations, advisory reviews and other management requests;</li><li>Build, develop, and maintain strong and professional relationships with key internal stakeholders;</li><li>Support the team members when needed to achieve the department s goals;</li><li>Demonstrate integrity, objectivity, and confidentiality in all professional interactions.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Position Requirements</p><p>CIA, CPA, ACCA, CFE, DipIFR, or equivalent professional certification is an advantage.</p><p>Education</p><p>Bachelor’s degree in Audit, Accounting or any related major</p><p>Experience</p><ul><li>Minimum 5 7 years of relevant experience in Internal Audit, Risk Management, or Internal Controls.</li><li>Corporate industry experience is mandatory.</li><li>Hands-on experience conducting both financial and operational audits.</li><li>Experience preparing and presenting audit reports in English.</li><li>Flexibility to travel is required.</li></ul>#LI-DNI

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ready to enter the exciting world of B2B services? Discover VEO Worldwide, your gateway to a dynamic career! For 19 years, we have been revolutionizing the business sector in Europe. Our adventure began when NOZ, the European leader in clearance sales, started expanding into Eastern Europe and Africa in 2006. We were immediately inspired by their vision and dynamism. At VEO, we are committed to finding innovative solutions to help businesses make the most of their unsold stock, such as past-season collections, short-dated products, and canceled orders. Efficiency is our watchword! And that's not all: we have offices in 9 countries, and we are delighted to announce the opening of a new office in India in 2024! Join us and become part of a team committed to values ​​such as dedication, transparency, solidarity, continuous improvement, and competence. These values ​​are not just words; they guide everything we do. Let's make a difference together! We are looking to strengthen our team in Sousse and are recruiting a French-speaking&nbsp;</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Holder of a university degree</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">A good level of French (minimum B2 / C1)</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Desired experience in a similar position</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Excellent telephone skills and a strong sense of service</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Organized, detail-oriented, and rigorous</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Having an analytical/versatile mind</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Teamwork</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Stress management</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Knowledge of Excel will be necessary.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">SAP will be a plus</font></font></p>

<p>Manages and supervises the shift org unit according to defined objectives and KPIs - Identifies potential for improvement in area of responsibility, offers consulting and contributes to improvement of service delivery - Takes responsibility for standard &amp; governance adherence and process execution - Leads the direct reports in the area of responsibility - Plans the regular team activity in order to cover all the activity stages and reply to all the requests received - Defines the team members objectives, tasks and responsibilities. Provides clear instructions, monitoring and evaluation of the results - Identifies the training and development needs of direct reports, follows the subordinates' professional development and provides assistance for using newly acquired knowledge - Proposes and applies measures for improving team performance, organizational flexibility, diversity, succession planning, coaching, change management and personal growth Functional accountability for shift on shift level</p><p><strong>Desired Candidate Profile</strong></p><p>University degree</p><p>A minimum of 3 years experience, ideally with leadership background</p><p>French &amp; English</p><p>Microsoft Office</p><p>Conflict Management /Feedback Skills /Moderation Skills / Negotiation Skills /Presentation Skills / Problem Solving Techniques /Project Management</p>

<p>At QIMA, we re on a mission to help our clients make products consumers can trust. Working with over 30,000 global brands, retailers, manufacturers and food growers, we are on the ground wherever products are made. We help businesses secure every step of their supply chain with quality inspections, supplier audits, certifications, and lab testing, all powered by our intelligent digital platform. Our team of 5,000 QIMers (and counting) across 40 offices and laboratories, are united in our shared passion for innovation and integrity, and guided by our QIMA values in the decisions we make every day. We believe in the work we do, and in making a positive difference in the world. Does this sound like something you d like to be a part of? Our Consumer Goods Division is dedicated to helping brands, retailers and manufacturers worldwide deliver safe, quality and ethically made products to their consumers. Every day at work, our inspectors, auditors, and lab techs use their expertise to help safeguard the products you use every day in your home: from clothes and footwear to toys and baby products, to electronics, appliances, and furniture.</p><p>As a Quality Control Inspector, you'll be reporting to an Operations Manager and working as a part of our Operations team. At QIMA, the role of Operations is to deliver our industry-leading services to our clients while ensuring that all the work is performed to the QIMA standard of quality. Your role in this will be to:</p><ul><li>Check email daily in order to receive inspection documents and guidelines;</li><li>Attend inspections on time and communicate with supplier in a professional way;</li><li>Perform the inspection of the merchandise according with company procedures.</li><li>Supervise the stuffing of the containers according with company procedures;</li><li>Fulfill inspection reports according with company procedures and timelines.</li></ul><p>Think you have what it takes?</p><p><strong>Desired Candidate Profile</strong></p><p>First of all, we want someone with:</p><ul><li>Experience in quality management, especially softlines/ garments/ textiles/ footwear (2 years or more);</li><li>Knowledge of AQL standards, as well as relevant safety and quality regulations;</li><li>Good command of English (spoken and written);</li><li>Great attention to detail and strong professional ethics.</li></ul>

<p>This position is available for candidates who are based anywhere within Tunisia. At QIMA, we re on a mission to help our clients make products consumers can trust. Working with over 30,000 global brands, retailers, manufacturers and food growers, we are on the ground wherever products are made. We help businesses secure every step of their supply chain with quality inspections, supplier audits, certifications, and lab testing, all powered by our intelligent digital platform. Our team of 5,000 QIMers (and counting) across 40 offices and laboratories, are united in our shared passion for innovation and integrity, and guided by our QIMA values in the decisions we make every day. We believe in the work we do, and in making a positive difference in the world. Does this sound like something you d like to be a part of? Our Consumer Goods Division is dedicated to helping brands, retailers and manufacturers worldwide deliver safe, quality and ethically made products to their consumers. Every day at work, our inspectors, auditors, and lab techs use their expertise to help safeguard the products you use every day in your home: from clothes and footwear to toys and baby products, to electronics, appliances, and furniture. Our operations department s purpose is to deliver our industry-leading services to our clients while ensuring that all the work we do is performed to the QIMA standard of quality</p><p>You will be expected to:</p><ul><li>Audit the manufacturing sites of our clients suppliers, sometimes without warning. Your areas of attention will include labor rights, health and safety, environmental security, and others, according to the applicable international standard or the client s in-house procedure</li><li>Be alert to any violations, staying vigilant when dealing with factory management, and recording all your findings in detailed reports, to be delivered to the client</li><li>Approach your job with utmost integrity, as your conduct during an audit can have lasting consequences for the supplier, factory staff, and our clients</li></ul><p>We may also request you to:</p><ul><li>Provide your expertise in client meetings, to create custom quality control procedures based on their specific requirements</li><li>Contribute your ideas for improving the quality of our Operations projects</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>A higher education degree in Engineering, Law, Economics, Social Sciences or a related major.</li><li>Master's degree.</li><li>3+ years of experience conducting social audits.</li><li>APSCA certification (CSCA preferred).</li><li>SMETA/BSCI/SA8000/WRAP or mixed audits done in recent 12 months.</li><li>Have good command of English (spoken and written)</li></ul>

<p>Transcom is a global community of customer experience experts nimble, driven, and committed to the brands we serve. Join us as a Maintenance Technician, where you will perform routine maintenance, troubleshoot issues, and ensure our equipment and facilities operate efficiently. Ready to make an impact? Apply now and let s start something brilliant! Join Transcom as a Maintenance Technician! Be on the front line of operational reliability for our team and deliver impactful work on a company level. In this role, you will: Carry out preventive and corrective maintenance on machinery, equipment, and building facilities; Diagnose, troubleshoot, and repair mechanical and electrical components to ensure smooth operations; Monitor equipment performance proactively and report potential issues before they cause downtime; Follow health, safety, and environmental regulations at all times to maintain a safe work environment; Assist in installing, testing, and commissioning new equipment or facility systems as needed.</p><p><strong>Desired Candidate Profile</strong></p><p>To be successful in this role, the following is needed: Previous experience as a Maintenance Technician or in a similar technical role; Good technical knowledge of mechanical, electrical, and facility systems; Ability to read and interpret technical manuals, schematics, and blueprints; Strong problem-solving skills, troubleshooting ability, and sharp attention to detail; Ability to work independently, manage priority tasks, and stay motivated under pressure; Relevant vocational training, technical diploma, or trade certifications (e.g., Electrical, Mechanical, HVAC).</p>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Job Description: Reporting directly to the Delivery Manager, you will be responsible for the operational management of a HelpDesk technician team, ensuring compliance with procedures and commitments. Responsibilities: You will manage daily production (prioritizing tasks, scheduling, and organizing team tasks). You will lead the implementation of procedures and knowledge management. You will be responsible for the integration, support, and training of your team members. You will ensure optimal production performance while respecting objectives, particularly regarding customer service quality (reporting, statistical monitoring). You will proactively suggest improvements to service quality (participation in the technical committee). You will participate in providing support to users.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">You speak fluent French and English. You have initial experience in IT and have already coordinated a team of helpdesk and/or field technicians. Your autonomy, analytical and problem-solving skills will be key to success in this role. You have a strong understanding of the fundamentals of helpdesk and/or field support. You possess technical knowledge of the environment used (business applications, diagnostic tools, office suite). A Bachelor's degree plus a relevant qualification in IT and/or a minimum of 3 years' experience in a similar role is required. You will be responsible for supervising a team 24/7.</font></font></p>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Job Description: Reporting directly to the Delivery Manager, you will be responsible for the operational management of a HelpDesk technician team, ensuring compliance with procedures and commitments. Responsibilities: You will manage daily production (prioritizing tasks, scheduling, and organizing team tasks). You will lead the implementation of procedures and knowledge management. You will be responsible for the integration, support, and training of your team members. You will ensure optimal production performance while respecting objectives, particularly regarding customer service quality (reporting, statistical monitoring). You will proactively suggest improvements to service quality (participation in the technical committee). You will participate in providing support to users.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">You speak fluent French and English. You have initial experience in IT and have already coordinated a team of helpdesk and/or field technicians. Your autonomy, analytical and problem-solving skills will be key to success in this role. You have a strong understanding of the fundamentals of helpdesk and/or field support. You possess technical knowledge of the environment used (business applications, diagnostic tools, office suite). A Bachelor's degree plus a relevant qualification in IT and/or a minimum of 3 years' experience in a similar role is required. You will be responsible for supervising a team 24/7.</font></font></p>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Job Description: Reporting directly to the Delivery Manager, you will be responsible for the operational management of a HelpDesk technician team, ensuring compliance with procedures and commitments. Responsibilities: You will manage daily production (prioritizing tasks, scheduling, and organizing team tasks). You will lead the implementation of procedures and knowledge management. You will be responsible for the integration, support, and training of your team members. You will ensure optimal production performance while respecting objectives, particularly regarding customer service quality (reporting, statistical monitoring). You will proactively suggest improvements to service quality (participation in the technical committee). You will participate in providing support to users.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">You speak fluent French and English. You have initial experience in IT and have already coordinated a team of helpdesk and/or field technicians. Your autonomy, analytical and problem-solving skills will be key to success in this role. You have a strong understanding of the fundamentals of helpdesk and/or field support. You possess technical knowledge of the environment used (business applications, diagnostic tools, office suite). A Bachelor's degree plus a relevant qualification in IT and/or a minimum of 3 years' experience in a similar role is required. You will be responsible for supervising a team 24/7.</font></font></p>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Lead and/or participate in problem-solving groups. Participate in QRQC routines. Address and track product and process non-conformities in the workshop. Monitor compliance with customer, normative, and regulatory requirements within their scope. Follow up on action plans resulting from problem resolutions. Establish and/or update control instructions and record sheets. Stop any production operation that poses a risk to product quality. Conduct internal audits. Lead and/or participate in risk analyses. Ensure staff qualifications. Lead and/or participate in process qualification. Propose improvements within the scope of their workshop. Monitor key performance indicators.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Dynamism, critical thinking, responsiveness, solution-oriented, disciplined, active listening, good communication</font></font></p>

<p>The Customer Support Agent is responsible for managing pre-order, post-order, and general customer inquiries for the German market, ensuring an excellent customer experience through timely communication, problem resolution, and coordination with internal teams. This role acts as a key point of contact for customers and sales teams, supporting the full order lifecycle, from product inquiries and quotations through to delivery, issue resolution, and after-sales support. Ready to join us? Apply now and become part of a team that values creativity, collaboration, and continuous growth.</p><p>Primary responsibilities</p><p>Customer Support &amp; Communication</p><ul><li>Handle inbound and outbound customer communications via email, phone, and chat in a professional and timely manner.</li><li>Provide excellent customer service by resolving inquiries, complaints, and escalations through to full resolution.</li><li>Proactively communicate updates and manage customer expectations throughout the order process.</li></ul><p>Pre-Order Support</p><ul><li>Manage customer requests related to pricing, quotations, product information, virtuals, samples, and product alternatives.</li><li>Support customers and sales teams with product selection, vision boards, and other sales tools.</li><li>Handle inquiries related to compliance, packaging, rush requests, and special order requirements.</li></ul><p>Post-Order Support</p><ul><li>Provide order updates, tracking information, and support for out-of-stock alternatives or order changes.</li><li>Manage missed ship dates, delivery issues, returns, pickups, and reverse logistics activities.</li><li>Create redo orders, production requests, and factory back orders where required.</li></ul><p>Issue Resolution &amp; Escalation Management</p><ul><li>Create and manage tickets, service requests, and action requests in internal systems to track and resolve issues efficiently.</li><li>Process credit memos and coordinate corrective actions where necessary.</li><li>Escalate issues appropriately and collaborate with internal stakeholders to ensure timely resolution.</li></ul><p>Cross-Functional Collaboration</p><ul><li>Work closely with Sales, Production, Logistics, and other internal teams to ensure smooth order processing and customer satisfaction.</li><li>Support internal teams with API inquiries, website registration, and system-related processes when needed.</li></ul><p>Administration &amp; Performance</p><ul><li>Maintain accurate records of customer interactions, issues, and resolutions in internal systems.</li><li>Monitor and manage assigned tasks and workflows, ensuring SLAs and KPIs are consistently met.</li><li>Contribute to team goals related to service levels, customer satisfaction (CSAT), and Net Promoter Score (NPS).</li></ul><p>Additional Duties</p><ul><li>Comply with all company policies, procedures, and safety regulations.</li><li>Maintain a clean and organised work environment.</li><li>Support additional tasks and projects as required by management.</li><li>Must be available to handle inbound and outbound communications (internal and external).</li><li>Support internal teams with API inquiries, website registration, and system-related processes when needed.</li></ul><p>Administration &amp; Performance</p><ul><li>Maintain accurate records of customer interactions, issues, and resolutions in internal systems.</li><li>Monitor and manage assigned tasks and workflows, ensuring SLAs and KPIs are consistently met.</li><li>Contribute to team goals related to service levels, customer satisfaction (CSAT), and Net Promoter Score (NPS).</li></ul><p>Additional Duties</p><ul><li>Comply with all company policies, procedures, and safety regulations.</li><li>Maintain a clean and organised work environment.</li><li>Support additional tasks and projects as required by management.</li><li>Must be available to handle inbound and outbound communications (internal and external).</li></ul><p>Growth &amp; Career Opportunities</p><p>At Pens.com, we strongly believe in internal development and mobility. Many of our team members grow within the organization through internal opportunities and promotions.</p><p><br></p><p><strong>Desired Candidate Profile</strong></p><ul><li>Native-level or near-native German language skills are required, particularly in spoken communication , as this role involves frequent phone interaction with customers and requires the ability to clearly understand, interpret, and resolve customer inquiries efficiently.</li><li>Good written and verbal communication skills in English are also essential</li><li>6 months seniority in National Pen is required</li><li>Strong customer service mindset with excellent communication and interpersonal skills.</li><li>Strong problem-solving skills and ability to make decisions quickly under pressure.</li><li>Excellent attention to detail and a high level of accuracy.</li><li>Strong organisational and time management skills with the ability to prioritize effectively.</li><li>Ability to work with urgency in a fast-paced and dynamic environment.</li><li>Team player with the ability to collaborate cross-functionally.</li><li>Strong computer literacy, including Microsoft Office, and online systems/databases. Salesforce experience would be an advantage</li><li>Strong computer literacy, including Microsoft Office, and online systems/databases. Salesforce experience would be an advantage</li></ul>

<p>Activities Finality of the position: Steering performance projects to reduce mudas and thus contribute to customer satisfaction and the achievement of our economic objectives.</p><p>Main tasks / Activities:</p><ul><li>Lead continuous improvement projects (Variability / SMED / Standardization / 5S).</li><li>Follow up on PDCA from improvement projects and ensure their effectiveness.</li><li>Update standards and train the people concerned.</li><li>Actively participate in improving the performance of the QCDSM manufacturing process (in coordination with the rest of the workshop module).</li><li>Actively participate in improving flows, operating methods, workstation organization, and tools to gain efficiency and quality (Scraps, internal PPM, and complaints).</li><li>Ensure compliance with Safety, Energy, and Environment regulations and enforce them.</li><li>Ensure the proper application of Safety, Energy, and Environment procedures.</li><li>Report unsafe, non-performing, or improvement opportunity situations concerning:</li><ul><li>Safety of goods and people</li><li>Product quality</li><li>Cleanliness of products and installations</li><li>Profitability of our activity</li><li>Behavioral deviations inconsistent with our interests and those of the customer</li></ul></ul><p><strong>Desired Candidate Profile</strong></p><h2>Technical Skills</h2><ul><li>Bachelor's degree (Bac + 3/5) in mechanics, electromechanics, mechatronics, industrial engineering, or similar.</li><li>Previous experience in an industrial environment.</li><li>Ability to analyze technical and organizational problems.</li><li>Good knowledge of Lean Manufacturing principles and tools.</li><li>Ability to lead and federate multidisciplinary teams in continuous improvement projects.</li><li>Ability to propose solutions (technical, managerial, organizational).</li></ul><h2>Transversal Skills</h2><ul><li>Leadership, Rigor, and Organization</li><li>Analysis and Synthesis</li><li>Creativity, Sense of innovation</li><li>Listening skills and teamwork</li><li>Communication, Conviction, and Influence abilities</li><li>Prioritization skills</li><li>Performance Management</li></ul><h2>Job Dimension</h2><ul><li>Identify mudas, propose and lead performance projects.</li><li>Control and monitor the closure of action plans resulting from continuous improvement projects.</li><li>Measure the effectiveness of improvement projects and calculate savings.</li><li>Update standards and train the parties concerned.</li></ul><p><strong>Context and Environment</strong></p><p>The position holder is in permanent contact with:</p><ul><li>FMS production and production personnel.</li><li>Personnel in charge of FMS technical, logistics, maintenance, and quality functions.</li><li>The HSE department.</li></ul>

<p>Transcom is a global community of agile, passionate, and dedicated customer experience experts for the brands we serve. Join us as a Customer Service Representative, where you will be the ambassador for a major fashion brand, transforming every interaction into an elegant and seamless experience. Ready to make a difference? Apply now and let's start something brilliant together!</p><p><strong>Desired Candidate Profile</strong></p><h2><br></h2><h2>In this role, you will:</h2><ul><li>Assist customers by offering personalized advice on styles, sizes, and the latest trends;</li><li>Manage the complete customer experience cycle by responding to inquiries via phone, email, and chat regarding orders, deliveries, and returns;</li><li>Build customer loyalty by proactively resolving issues and ensuring high-quality service;</li><li>Ensure operational excellence by processing cases accurately and quickly in our management tools;</li><li>Collaborate with your team to maintain a positive and professional brand image at all times.</li></ul><h2>To succeed in this role, here's what you need:</h2><ul><li>Fluency in French at C1/C2 level (Excellent written and oral expression);</li><li>Fluency in English at B1/B2 level;</li><li>Education level: Baccalaureate or university degree;</li><li>Passion for fashion: Knowledge of current products and trends is a real asset;</li><li>Computer skills: Proficiency in Microsoft Office Suite / G Suite and ease with Customer Relationship Management (CRM) tools;</li><li>Key skills: Excellent communication, teamwork, empathy, and focus on results and quality;</li><li>Positive attitude: Ability to stay motivated under pressure and a strong taste for interpersonal relationships.</li></ul><p>At Transcom, we are relentlessly committed. To our customers and to each other. Every day, someone starts their journey with Transcom, transforming their potential into skills for the future. We value hard work, teamwork, and mutual support. You are included, as you are, from day one. And with the right mindset, there is no limit to what we can accomplish together.</p>

<p>Finality of the position: Piloting performance projects to reduce mudas and thus contribute to customer satisfaction and the achievement of our economic objectives. Main tasks / Activities: Lead continuous improvement projects (Variability / SMED / Standardization / 5S). Follow up on PDCA from improvement projects and ensure their effectiveness. Update standards and train concerned personnel. Actively participate in improving the performance of the manufacturing process in QCDSM (in coordination with the rest of the workshop module). Actively participate in improving flows, operating methods, workstation organization, tools to gain efficiency and quality (Scraps, internal PPM and complaints). Respect and enforce safety, energy, and environmental regulations. Ensure the proper application of safety, energy, and environmental procedures. Report safety, energy, and environmental risk situations and propose improvement suggestions. He has the duty to act and denounce any abnormal or non-performing situation or any opportunity for progress concerning: Safety of goods and people Quality of products Cleanliness of products and installations Profitability of our activity Deviation of behavior inconsistent with our interests and those of the customer.</p><p><strong>Desired Candidate Profile</strong></p><p>Technical skills: Bac + 3/5 in mechanical, electromechanical, mechatronics, industrial, or similar. Have initial experience in an industrial environment. Ability to analyze technical and organizational problems. Good knowledge of Lean Manufacturing principles and tools. Ability to lead and federate multidisciplinary teams within the framework of continuous improvement projects. Be proactive in proposing solutions (technical, managerial, organizational).</p><p>Cross-functional skills: Leadership, Rigor and Organization, Analysis and Synthesis, Creativity, sense of innovation, Listening and teamwork, Communication, Conviction and Influence, Priority Management, Performance Management.</p><p>Position dimension: Identify mudas, propose and pilot performance projects. Control and monitor the closure of action plans from continuous improvement projects. Measure the effectiveness of improvement projects and calculate savings. Update standards and train concerned parties.</p>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Job Description: Transport Specialist, Sousse. Ready to enter the exciting world of B2B services? Discover VEO Worldwide, your gateway to a dynamic career! For 19 years, we have been revolutionizing the business sector in Europe. At VEO, we are committed to finding innovative solutions to help companies make the most of their unsold stock, such as past-season collections, short-dated products, and canceled orders. Efficiency is our watchword! And that's not all: we have offices in 9 countries. Join us and be part of a team committed to values ​​such as dedication, transparency, solidarity, continuous improvement, and competence. These values ​​are not just words; they guide everything we do. Let's make a difference together! We are looking to strengthen our team in Sousse and are recruiting a Transport Specialist.</font></font></p><p><strong>Desired Candidate Profile</strong></p><h3><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Job requirements</font></font></h3><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Profile :</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Bachelor's/Master's degree in French C1 / English B2</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Experience in a similar role is desirable.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Good knowledge of Excel and SAP</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Negotiation techniques</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Communication</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Organization</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Stress management</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Analytical sense</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Anticipation</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Customer relations</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">R activity</font></font></li></ul>