وظائف تسويق الكترونى في تونس
٤٢٠ وظائف شاغرة
<p>Implements LEONI Operating System in Production Facility. Performs activities in order to establish parameters for production equipment during product changes and new introduction. Performs activities in order to establish and document local work instructions regarding the machine operating method. Coaches and trains Production Maintenance team regarding Equipment Maintenance. Supports Production Maintenance team to solve critical and/or rare problems with equipment and manages unplanned downtime and Lessons Learned to improve downtime on country level. Coordinates and performs activities for the order and commissioning of production equipment in close relations with other departments. Drives improvement initiatives regarding setup time, scrap, rework etc. Gives input for maintenance plan creation. Manages equipment including receiving, installation guideline/WI, lead/coordination equipment release, Finished Goods booking in system and tracking. Defines the spare parts stock level for all equipment and applicators.</p><p><strong>Desired Candidate Profile</strong></p><p>Education Level: University Degree in a Technical Field Language: English & French . Communication . Social & intercultural sensitivity . Change management . Target & result orientation . Motivation & resilience . Self-organization . Conflict management . Teamwork .</p>
<p>Implements LEONI Operating System in Production Facility - Performs activities in order to establish parameters for production equipment during product changes and new introduction - Performs activities in order to establish and document local work instructions regarding the machine operating method - Coaches and trains Production Maintenance team regarding Equipment Maintenance - Supports Production Maintenance team to solve critical and-or rare problems with equipment and manages unplaned downtime and Lessons Learned to improve downtime on country level - Coordinates and performs activities for the order and commissioning of production equipment in close relations with other departments - Drives improvement initiatives regarding setup time, scrap, rework etc. - Gives input for maintenance plan creation - Manages equipment including receiving, installation guideline/WI, lead/coordination equipment release, Finished Goods booking in system and tracking - Defines the spare parts stock level for all equipment and applicators</p><p><strong>Desired Candidate Profile</strong></p><ul><li>University Degree in a Technical Field</li><li>Language: English & French</li><li>Communication</li><li>Social & intercultural sensitivity</li><li>Change management</li><li>Target & result orientation</li><li>Motivation & resilience</li><li>Self-organization</li><li>Conflict management</li><li>Teamwork</li></ul>
<p>You ensure the security and well-being of your employees, clients, and visitors. You are attentive, efficient, and dedicated. You make your establishment a safe and pleasant place for everyone.</p><p>What the establishment offers you:</p><p>In a few words, highlight the benefits and advantages of working in your establishment</p><p>Employee card offering reduced rates at Accor</p><p>Learning programs through our Academies</p><p>The opportunity to develop your talents and flourish within your establishment and around the world</p><p>The ability to make a difference through our activities</p><p>Ethics & Corporate Social Responsibility, such as Planet 21</p><p>Your role:</p><p>Ensure the safety and security of clients, employees, and the establishment as a whole</p><p>Evaluate and report any violation of the law or establishment policy, as well as accidents, complaints, criminal activities, and crisis situations</p><p>Ensure surveillance of premises, cash accounts, and attendance</p><p>Inform and assist clients on the establishment's facilities and equipment</p><p><strong>Desired Candidate Profile</strong></p><p>Your experience and skills include:</p><p>Significant similar experience is a plus</p><p>Good interpersonal communication and conflict management skills</p><p>Responsible and reliable</p>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><br> <div><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Job Description</font></font></div> <br> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Cook (M/F) </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">
Are you looking for career advancement? Are you ready to take your culinary skills to an international level? Take your career to the next level and join our kitchen teams! </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">
What the establishment offers: </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">
In a few words, highlight the benefits and advantages of working at your establishment: </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">
Employee card offering discounted rates at Accor for you and your family; </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">
Training plan delivered in our Academies designed to help you improve; </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">
The ability to make a difference through our activities; Ethics & Corporate Social Responsibility, such as Planet 21; </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">
Career development opportunities at the national and international levels. </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">
Your role: </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">
Ensure the preparation and setup of products and dishes; </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">
Ensure the cleaning and maintenance of the kitchen, respecting hygiene and safety standards; </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">
Manage stock and supplies.</font></font></p> <br> <div>Qualifications</div> <br> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Your experience and skills include: </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">
Creativity and a passion for cooking and customer service; </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">
ability to work in a fast-paced and challenging environment; </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">
excellent communication and teamwork skills. </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">
Add any required diplomas or certifications here if needed.</font></font></p> <div><br></div></div></section>
<h2 class="h5">Job description</h2>
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<span><strong>Job Title: Web Inbound Sales Advisor - German speaker (Day Shift)</strong></span><br><span><strong>Location: Tunis, Tunisia</strong></span><br><span><strong>Report to: Contact Centre Supervisor</strong></span><br><p><span><strong>Overview:</strong></span></p><br><p><span><strong>The Web Inbound Sales Advisor will be required to sell a range of National Pen products to new and existing customers by answering inbound web sales queries from the National Pen website. You will educate, inform, nurture, and guide your lead through the decision-making process. In doing so, you will provide our customers with an incredible service, whilst</strong></span><br><span><strong>establishing long-term customer relationships.</strong></span></p><br><br><p><span><strong><u>Primary responsibilities</u></strong></span></p><br><ul><li><span>Follow up onsales leads generated by visitors toour website. Answer inbound sales calls from new and existing customers</span></li><li><span>Provide the caller with detailed information on our products and pricing to ensure an enhanced customer experience</span></li><li><span>Ensure any customer issues are dealt within an efficient manner, informing the customer of any new products</span></li><li><span>Explain our product range to ournew customers tothe website andpropose some suitable products and offers</span></li><li><span>Generate the customer order and follow up to order confirmation stage</span></li><li><span>Works towards individual and team targets</span></li><li><span>Maintain up-to-date knowledge of our products and processes, whichwill be supported by on on-going training, support and coaching</span></li><li><span>Any other duties/projects as directed by Senior Management</span></li><li><span>Cover othermiscellaneous tasks if time allowsincluding text translations, customer</span></li><li><span>queries from Facebook and Trustpilot web product feedback</span></li></ul><br><p><span><strong><u>Growth & Career Opportunities</u></strong></span></p><br><p><span>At Pens.com, we strongly believe in internal development and mobility. Manyof our team members grow within the organization through internal opportunities and promotions.</span></p><br><br><p><span><strong><u>Requirements & Qualifications</u></strong></span></p><br><ul><li><span>Fluent in German</span></li><li><span>Ideally a minimum of 1 yearexperience in salesenvironment with an understanding of the importance of building relationships with key decision makers</span></li><li><span>Passionate about helping the customer to choosethe right products to suit their Businesses needs</span></li><li><span>Excellent communication and negotiation skills</span></li><li><span>Have the ability to maintain professionalism under pressure, handle rejections well and maintain a confident approach at all times</span></li><li><span>An energetic, self-starter who excels in interpersonal skills, with a focus on listening and questioning skills</span></li><li><span>Highly organized with a strongattention to detail</span></li><li><span>Self-motivated and goal oriented to achieve your own targets and also your teams</span></li><li><span>Experience in MSOffice and othercomputer systems</span></li></ul><br><p><span><strong><u>Our values</u></strong></span></p><br><p><span>At Pens.com, we are guided by a set of core values that define our culture and approach to hiring:</span></p><br><p><span><strong>Customers-First: </strong></span></p><br><p><span>We are committed to delivering exceptional customer experiences, both internally and externally. By understanding and fulfilling customer needs, we create impactful solutions that leave a lasting impression.</span></p><br><p><span><strong>Continuous Improvement: </strong></span></p><br><p><span>We believe in the power of growth and evolution. Through open communication and a culture of innovation, we continuously strive to enhance our business and adapt to changing landscapes.</span></p><br><p><span><strong>Goal-Oriented: </strong></span></p><br><p><span>We set clear objectives, remain disciplined in execution, and hold ourselves accountable for achieving measurable goals. Our focus is on driving results and making meaningful progress.</span></p><br><p><span><strong>Integrity: </strong></span></p><br><p><span>We prioritize ethics in everything we do, ensuring that our actions are grounded in integrity and responsibility towards our planet, products, and people.</span></p><br><p><span><strong>People-Centric: </strong></span></p><br><p><span>We value and respect every member of our team, fostering an environment where diversity is celebrated, contributions are recognized, and growth is encouraged.</span></p><br><br><span><strong>Equal Opportunity Employer</strong></span><br><span>We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation - no applicant will be penalized as a result of such a request.</span><br><p><span><strong>About Pens.com</strong></span><br><span>Pens.com's personalized promotional products are created for and inspired by small businesses. With 56 years of experience and serving 22 countries worldwide, Pens.com offers MORE value, savings and time to customers through expert guidance on a broad range of personalized promotional products, including writing instruments, stationery, drinkware, bags, gifts, and trade show accessories. Pens.com operates via a network of more than 10 facilities acrossNorth America, Europe, Africa, and Asia.</span><br><span>To learn more,visit: </span><span>www.PENS.com</span></p><br><p><span>Pens.com is a National Pen and Cimpress brand (Nasdaq: CMPR).</span></p><br><br><p><span>#LI-JB1 #LI-Onsite</span></p><br><br> </div>
<h2 class="h5">Job description</h2>
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<span><strong>Job Title: </strong>Logistics Data Entry Specialist</span> <br> <span><strong>Location</strong>: Tunis, Tunisia</span> <br> <span><strong>Reporting to: </strong>Business Operations BI Manager</span> <br> <p><span><strong>Role Overview: </strong></span></p><br> <p><span>We are seeking a highly detail-oriented and organized Logistics Data Entry Specialist to support the day-to-day management of transportation and shipping data within our Carrier Cost Management (CCM) and COMET multi-carrier setup. This role is essential in ensuring that accurate, up-to-date information is maintained for all shipping carriers and logistics partners across global markets. The successful candidate will play a key role in enabling intelligent shipping decisions, accurate delivery commitments, and ongoing cost optimization.</span></p><br> <p><span>This role will transition responsibility for tasks currently managed by the logistics team and will be critical as we expand from a single-carrier environment to a fully multi-carrier model across multiple regions and countries.</span><br><span><strong>Ready to join us? Apply now and become part of a team that values creativity, collaboration, and continuous growth.</strong></span></p><br> <br> <p><span><strong><u>Primary responsibilities</u></strong></span></p><br> <p><span><strong>1. Carrier Cost and Rate Management</strong></span></p><br> <ul> <li><span>Maintain and update carrier rate cards, fuel surcharges (FSC), remote area zones, and other shipping-related cost elements in CCM.</span></li> <li><span>Input and manage rate structures for multiple carriers per country (e.g., UPS, DHL, FedEx, GLS, DPD), as opposed to current single-carrier models.</span></li> <li><span>Support mass uploads and individual entry of data across all global markets.</span></li> <li><span>Ensure all rate changes are captured accurately and on time to avoid incorrect cost allocation or delays.</span></li> <li><span>Regularly update and maintain transit time data for all carriers in the COMET system.</span></li> </ul> <p><span><strong>2. Transit Time Management</strong></span></p><br> <ul> <li><span>Move from a quarterly update cadence to more frequent or event-driven updates, based on disruptions such as weather events, strikes, or major public events (e.g., FIFA Club World Cup, regional holidays).</span></li> <li><span>Ensure that transit time data is always current, as it forms the baseline for delivery time calculations and shipping method decisions.</span></li> </ul> <p><span><strong>3. Data Preparation and System Upload</strong></span></p><br> <ul> <li><span>Prepare data files in the required formats for CCM and COMET, including zone maps, rate tables, and transit time matrices.</span></li> <li><span>Manage updates to current structures, which include 9 folders for the US and 11 for ROW, with an expected increase as more carriers are added.</span></li> <li><span>Perform data uploads manually, ensuring accuracy and completeness in every file.</span></li> </ul> <p><span><strong>4. Data Verification and Quality Control</strong></span></p><br> <ul> <li><span>Verify data accuracy before and after uploads, flagging any discrepancies or errors.</span></li> <li><span>Conduct cross-checks to ensure rates, transit times, and zone assignments align with the latest carrier contracts.</span></li> </ul> <p><span><strong>5. Reporting and Documentation</strong></span></p><br> <ul> <li><span>Generate and maintain documentation related to logistics data changes.</span></li> <li><span>Support logistics reporting needs related to carrier performance, transit time evolution, and shipping cost trends.</span></li> </ul> <p><span><strong>6. Communication and Coordination</strong></span></p><br> <ul> <li><span>Collaborate closely with logistics team members and internal stakeholders to align data updates with operational needs.</span></li> <li><span>Liaise with carrier representatives as needed to gather updated rate and transit information.</span></li> </ul> <p><span><strong>7. Administrative Support</strong></span></p><br> <ul> <li><span>Provide general support in organizing digital records, managing correspondence, and maintaining structured folders and audit trails.</span></li> </ul> <p><span><strong>8. Continuous Improvement</strong></span></p><br> <ul> <li><span>Support ongoing process improvements in logistics data management, including system enhancement suggestions and automation opportunities.</span></li> </ul> <br> <p><span><strong><u>Requirements & Qualifications</u></strong></span></p><br> <ul> <li><span>Fluent English is required</span></li> <li><span>Educational Background in Finance (e.g. ISG, IHEC, or similar institutions) is required</span></li> <li><span>1 to 2 years professional experience in a Finance role involving Excel and data manipulation</span></li> <li><span>Good data skills using Excel are required, but advanced skills are not necessary </span><span>with the ability to handle large, complex data sets.</span></li> <li><span>Highly detail-oriented, with excellent accuracy and consistency in data entry tasks.</span></li> <li><span>Ability to work independently on repetitive tasks, while maintaining strong communication with the broader team.</span></li> <li><span>Proven experience in logistics data management, shipping, or supply chain operations preferred.</span></li> <li><span>Experience working with carrier rate structures, transit time matrices, or transportation management systems (TMS) is a plus.</span></li> <li><span>Proactive mindset with a strong sense of ownership and accountability</span></li> </ul> <br> <p><span><strong><u>Our values</u></strong></span><br> </p><br> <p><span>At Pens.com, we are guided by a set of core values that define our culture and approach to hiring:</span></p><br> <p><span><strong>Customers-First: </strong></span></p><br> <p><span>We are committed to delivering exceptional customer experiences, both internally and externally. By understanding and fulfilling customer needs, we create impactful solutions that leave a lasting impression.</span></p><br> <p><span><strong>Continuous Improvement: </strong></span></p><br> <p><span>We believe in the power of growth and evolution. Through open communication and a culture of innovation, we continuously strive to enhance our business and adapt to changing landscapes.</span></p><br> <p><span><strong>Goal-Oriented: </strong></span></p><br> <p><span>We set clear objectives, remain disciplined in execution, and hold ourselves accountable for achieving measurable goals. Our focus is on driving results and making meaningful progress.</span></p><br> <p><span><strong>Integrity: </strong></span></p><br> <p><span>We prioritize ethics in everything we do, ensuring that our actions are grounded in integrity and responsibility towards our planet, products, and people.</span></p><br> <p><span><strong>People-Centric: </strong></span></p><br> <p><span>We value and respect every member of our team, fostering an environment where diversity is celebrated, contributions are recognized, and growth is encouraged.</span></p><br> <br> <span><strong>Equal Opportunity Employer</strong></span><br><span>We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation - no applicant will be penalized as a result of such a request.</span> <br> <p><span><strong>About Pens.com</strong></span><br><span>Pens.com's personalized promotional products are created for and inspired by small businesses. With 56 years of experience and serving 22 countries worldwide, Pens.com offers MORE value, savings and time to customers through expert guidance on a broad range of personalized promotional products, including writing instruments, stationery, drinkware, bags, gifts, and trade show accessories. Pens.com operates via a network of more than 10 facilities acrossNorth America, Europe, Africa, and Asia.</span><br><span>To learn more,visit: </span><span>www.PENS.com</span></p><br> <p><span>Pens.com is a National Pen and Cimpress brand (Nasdaq: CMPR).</span></p><br> <br> <p><span>#LI-NG1 #LI-Onsite</span></p><br><br> </div>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure the conformity of accounting information from the system with extra-accounting statements. Ensure compliance with security standards. Participation in the implementation and proper functioning of the accounting system and procedures manual. Continuous data input and updating of the computerized accounting system (SAP): Customer sales, supplier purchases, customer receipts, payroll. Management and monitoring of bank accounts. Preparation of priority accounting controls (purchases, sales, inventory, declarations, payroll). Accounting and monitoring of ALMERIA's fixed costs. Preparation of tax and social security declarations. Analysis and reconciliation of ALMERIA accounts. Assistance with the preparation of monthly closings. Assistance with the preparation of closings and review of accounts up to the balance sheet. Liaison with partners: auditors, lawyers. Activity dashboards: Assistance with the implementation and maintenance of periodic (monthly) dashboards and performance indicators requested by the head of the accounting unit and the Finance Department.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Bachelor's or Master's degree in Accounting with initial experience as an accountant. Strong sense of efficiency, organization, methodical approach, ability to prioritize and meet deadlines, capable of quickly providing clear and concise financial information. Excellent listening, communication, responsiveness, and adaptability skills. High availability, dynamism, rigor, initiative, and organizational skills.</font></font></p>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Ensures the deployment of the Integrated Management System (IMS) within the facility level and approves the need of translation when it is necessary - Secures the development of local standards if needed - Coordinates, trains and coaches the plant facility organization for sufficient level of knowledge in Quality standards and tools - Manages the facility management review activities by collects the inputs and communicates the output of the management review meeting - Ensures the compliance of the plant facility systems with the customer specific requirements, IATF 16949, ISO 45001 & ISO 14001 and all local regulations - Coordinates and ensures the effective implementation and generalization of corrective and preventive actions resulted from audits with the team in the concerned area - Leads the internal and external audits preparation within the production facility</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education Level: University Degree in Scientific field Experience: Min 2 years in Quality Mangement Language: Fluent English Communication Social & intercultural sensitivity Change management Target & result orientation Motivation & resilience Self-organization Conflict management Teamwork</p><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Job Description: Sales Executive (M/F) Passionate and motivated, you will provide a memorable experience to guests staying at your establishment. You are professional and knowledgeable about your establishment, building strong relationships with your clients.</font></font></p><p><font dir="auto" ><font dir="auto" >What the establishment offers you: In a few words, highlight the benefits and advantages of working at your establishment: Employee card offering discounted rates at Accor; Training plan delivered in our Academies; The opportunity to develop your talents and thrive within your establishment and around the world; The ability to make a difference through our activities; Ethics & Corporate Social Responsibility, such as Planet 21</font></font></p><p><font dir="auto" ><font dir="auto" >Your role: Cooperate with tourism professionals to achieve business objectives; ensure the negotiation and sale of contracts; participate in promotional events (trade shows, conventions, etc.); manage the overall business activity (budgets, relationships, etc.).</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2><font dir="auto" ><font dir="auto" >Qualifications</font></font></h2><p><font dir="auto" ><font dir="auto" >Your experience and skills include: Significant sales experience is a plus; ability to analyze customer needs and maintain a professional demeanor in all circumstances; responsible and reliable; excellent oral and written communication skills required; good interpersonal communication and conflict management skills</font></font></p><p></p></section>
<h2 class="h5">Job description</h2>
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Result of Service<br>The consultant will contribute to the preparation of interior design plans for the homes built and distributed by the government to vulnerable families with a member who has a disability. The homes were constructed as part of the National Social Housing Program. The renovation work will focus on adapting these housing units to the specific type of disability. This will be done in consultation with UN-Habitat, the Tunisian Ministry of Equipment and Housing.<br> Work Location<br>Tunis, Tunisia<br> Expected duration<br>12 months<br> Duties and Responsibilities<br>Organizational Setting The mandate of the UN-Habitat Sub-Regional Office in Tunisia is to provide policy advice, technical cooperation and capacity building, especially to empower and support the most vulnerable populations. In line with the key impact area of UN-Habitat's Strategic Plan 2026 - 2029 by identifying SDG localization and participatory multilevel governance as one of its key means of implementation. With a focus on delivering adequate housing, basic services and land for all, the Strategic Plan recognizes that accelerating the 2030 Agenda requires stronger multilevel governance collaboration, inclusive governance systems that engage communities, and the scaling up of local and regional solutions to drive systemic transformation. Tunisia is home to more than 500,000 Persons with different types of disabilities. People with disabilities experience multiple and intersecting forms of social, economic, and political exclusion, which leads to deprivation in access to education, clean water and sanitation, shelter, and waste of human and productive potential. The strains of institutional (affordable housing, services, land rights), structural (gender, age, ethnicity), and spatial (regional imbalance, mobility, congestion, recreation) inequalities are pushing the vulnerable, marginalized, and impoverished into intergenerational cycles of exclusion. People with disabilities are often not ‘planned for’ as the default intended users and inhabitants of cities and their public spaces, which is reflected in the planning, designing, and maintenance of urban spaces and facilities. This is exacerbated by the lack of participatory and people-centric planning processes, as well as the limitation of accurate disaggregated sex and disability data, especially concerning women and girls with disabilities. There is a limited sensitization, awareness, and technical capacity in understanding the diverse requirements of Persons with disabilities, and how these requirements would be incorporated in the urban development agenda. This holds both in the public sector as well as among private sector players involved in ground-level housing implementation in the country. The Specific Program for Social Housing led by the government of Tunisia aims to eradicate 10,000 rudimentary dwellings and replace them with decent housing, noting that 7,353 dwellings have so far been delivered to beneficiaries, in addition to the distribution of 13,400 social housing units and lots. This specific program does not accommodate the universal needs of the People with disabilities. For this reason, the project has identified two main pilot areas which require attention and intervention of the project. Reporting Line The consultant will be working under the direct supervision of the Head of Tunisia office Duties and Responsibilities Under the overall supervision of the Head of UN-Habitat Tunisia office in close coordination with the project team and Ministry of Equipment and Housing team, the expert will prepare the interior design of housing, propose the improvement of the access to the house unit and the installation of external equipment. The consultant will undertake the following duties and responsibilities: 1. Housing Assessment and Accessible Interior Design Plan for the Beneficiary • Conduct an assessment of the beneficiary’s housing situation and how it meets the needs of the person with a disability • Develop an interior design plan for the house to make it suitable for the beneficiary's mobility and access. 2. Coordination and Oversight of Accessibility Modification Works and Implementation Activities Planning and Coordination of Accessibility Works • Liaise with contractors, suppliers, and relevant stakeholders. • Schedule and coordinate all approved housing modification activities. Monitoring and Quality Assurance of Implementation • Supervise the progress of works to ensure compliance with the approved design and accessibility requirements. • Conduct inspections and verify that completed modifications meet the beneficiary’s mobility and access needs. 3. Capacity Building on Inclusive Design Standards for Different Types of Disabilities Develop and Deliver Training on Disability-Specific Design Standards • Provide training on accessibility and universal design principles for different disability types (physical, visual, hearing, intellectual, and psychosocial disabilities). • Adapt training materials to the needs of beneficiaries and NGOs. Practical Guidance and Awareness Sessions • Conduct workshops and demonstrations on applying inclusive design standards in homes, community facilities, and service environments. • Strengthen the capacity of beneficiaries and NGOs to identify and advocate for accessible and disability-inclusive solutions.<br> Qualifications/special skills<br>An advanced university degree (master’s or equivalent) in Architecture, or a related field is required. A first-level university degree, combined with two (2) additional years of qualifying experience, may be accepted in lieu of an advanced university degree. At least 5 years of professional experience in Architecture is required. Experience working with governments and participatory planning processes is desirable. Experience in designing and piloting works for people with disabilities, is desirable.<br> Languages<br>Fluency in oral and written Arabic and French is required. Knowledge of English is an asset.<br> Additional Information<br>Not available.<br> No Fee<br>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br><br>
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<p><br></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Reporting to the Group Management, you will assume full responsibility for this plant and manage its industrial, financial, and human performance. In this role, you will:</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Define and deploy the site's industrial strategy, ensuring safety, quality, cost, time, and profitability.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Manage production through key industrial KPIs (productivity, scrap, OTIF, continuous improvement)</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Manage all site functions (Production, Maintenance, Quality, Supply Chain, HSE, Finance and HR)</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Support the organization's transformation by developing team autonomy and operational excellence.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Lead investment, industrialization, and continuous improvement projects to strengthen the site's competitiveness.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">D. Develop a constructive social dialogue and maintain close relationships with headquarters and local stakeholders.</font></font></li></ul><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">With a higher education degree, ideally from an engineering school or equivalent, you have at least 10 years of experience managing a production site. You have demonstrated your ability to sustainably improve plant performance, lead transformations, manage a profit center, and support teams in demanding environments. Accustomed to international organizations, you know how to balance local autonomy with the demands of headquarters. A hands-on leader, you are recognized for your leadership, your ability to unite teams, make decisions, and establish a lasting culture of responsibility, performance, and continuous improvement. Fluency in English is essential.</font></font></p>
<p>Define and implement the risk management approach in line with the strategy of the campus, companies, and group.</p><p>Pilot performances related to Industrial Risks and Process Risks activities, ensuring synergies and consistency between different stakeholders; UOs, perimeters, service providers, central services...</p><p>Ensure regulatory and technical monitoring of industrial, environmental, social, and technological risks and implement the necessary measures that result from it.</p><p>Lead and engage the dedicated team around the vision.</p><p>Pilot the skills development plan for your team, through training and coaching, translate the vision into operational objectives and conduct performance evaluations.</p><p>Set up an optimized and efficient steering structure involving the different stakeholders and reinforcing the safety responsibilities of the actors concerned.</p><p>Monitor compliance of infrastructures and equipment (particularly fire safety).</p><p>Guarantee the relationship with insurers, control offices, and authorities.</p><p>Pilot the implementation of strategic projects.</p><p>Pilot action plans resulting from HSE audits and external recommendations.</p><p>Structure, optimize, and support the crisis management approach.</p><p>Build, pilot, and deploy risk management approach improvement plans for all processes.</p><p>Foster and strengthen a benchmark dynamic.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Sense of responsibility and agility</li><li>Synthesis and efficiency skills</li><li>Interpersonal skills</li><li>Eloquence</li><li>Critical thinking and solution orientation</li><li>Active listening</li><li>Leadership</li><li>Assertiveness</li><li>Knowledge of continuous improvement methods is appreciated</li></ul>
<p>Defines and prioritizes the cutting order and redistributes the machine workload (e.g. because of preventive or unplanned maintenance affected machines must be redistributed). Builds an urgent optimization, (if required e.g. in case of urgent request of customer, unavailability, utilization, or lack of material availability). Checks the existing databases (e. g. Cutting Area Optimization (CAO), FORS, etc. for missing data e.g. crimp data, routing, tools, etc.). Identifies and conducts continuous improvement activities in the area of responsibility. Routes and prioritizes the order distribution to production lines and workstations after receiving the required plan from Value Chain Management. Moves orders within the sequence to accommodate urgent orders, missing material impact etc. Creates required reports for order completion e. g. On Time, In Full data (OTIF). Monitors plan adherence and escalates deviations to supervisor. Initiates plan changes if required due to external factors (Urgent customer orders/ Missing material/resources/equipment). Participates and supports the regular meetings on schedule adherence with all involved functions i. e. shift leader, segment leader, Value Chain Management.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Min BTS in technical field.</li><li>Minimum of 1 year Experience</li><li>Communication</li><li>Social & intercultural sensitivity</li><li>Change management</li><li>Target & result orientation</li><li>Motivation & resilience</li><li>Self-organization</li><li>Conflict management</li></ul>
<p>Manages and supervises the Industrial Engineering org unit according to defined objectives and KPIs</p><p>Identifies potential for improvement in area of responsibility, offers consulting and contributes to improvement of service delivery</p><p>Takes responsibility for standard & governance adherence and process execution</p><p>Leads the direct reports in the area of responsibility</p><p>Plans the regular team activity in order to cover all the activity stages and reply to all the requests received</p><p>Defines the team members objectives, tasks and responsibilities. Provides clear instructions, monitoring and evaluation of the results</p><p>Identifies the training and development needs of direct reports, follows the subordinates' professional development and provides assistance for using newly acquired knowledge</p><p>Proposes and applies measures for improving team performance, organizational flexibility, diversity, succession planning, coaching, change management and personal growth</p><p>Functional accountability for Industrial Engineering on plant level</p><p>Manages the coordination and evaluation of time analysis for production processes in order to identify time bottlenecks and improve efficiency</p><p>Manages the coordination and evaluation of line balancing analysis ensuring optimization of production processes</p><p><strong>Desired Candidate Profile</strong></p><h2>Qualifications and Experience</h2><p>Education Level : Engineer / Master Degree in a relevant field</p><p>Language: English & French</p><p>Experience : Min 5 in a relevant field</p><p>Communication</p><p>Social & intercultural sensitivity</p><p>Change management</p><p>Target & result orientation</p><p>Motivation & resilience</p><p>Self-organization</p><p>Conflict management</p><p>Teamwork</p>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Job Title: Goldstar Customer Support Agent NA Location : Tunis, Tunisia Reporting to: Contact CentreOperations Supervisor Overview of Role: The Customer Support Agent is responsible for managing pre-order, post-order, and general customerinquiries for theNorth American market, ensuring an excellent customer experience through timely communication, problem resolution, and coordination with internal teams. This role acts as a key pointof contact for customers and sales teams,supporting the fullorder lifecycle, from product inquiries and quotations through to delivery, issue resolution, and after-sales support. Ready to join us? Apply now and become part of a team that values creativity, collaboration, and continuous growth. Primary responsibilities Customer Support & Communication Handle inbound and outbound customer communications via email,phone, and chatin a professional and timely manner. Provide excellent customer service by resolving inquiries, complaints, and escalations throughto full resolution. Proactively communicate updates and manage customer expectations throughout theorder process. Pre-Order Support Manage customer requests related to pricing, quotations, product information, virtuals, samples, and product alternatives. Support customers and sales teams with productselection, vision boards,and other sales tools. Handle inquiries relatedto compliance, packaging, rush requests, and special orderrequirements. Post-Order Support Provide order updates, tracking information, and support for out-of-stock alternatives or order changes. Manage missed ship dates,delivery issues, returns, pickups, and reverselogistics activities. Create redo orders, production requests, and factory backorders where required. Issue Resolution & Escalation Management Create and manage tickets, service requests, and action requests in internal systems to track and resolve issues efficiently. Process credit memosand coordinate corrective actions where necessary. Escalate issues appropriately and collaborate with internal stakeholders to ensure timely resolution. Cross-Functional Collaboration Work closely with Sales, Production, Logistics, and other internal teams to ensure smooth order processing and customer satisfaction. Support internal teams with API inquiries, website registration, and system-related processes when needed. Administration & Performance Maintain accuraterecords of customerinteractions, issues, and resolutions in internal systems. Monitor and manage assigned tasks and workflows, ensuring SLAs and KPIs are consistently met. Contribute to team goals related to service levels, customer satisfaction (CSAT), and Net Promoter Score (NPS). Additional Duties Comply with allcompany policies, procedures, and safety regulations. Maintain a cleanand organised workenvironment. Support additional tasksand projects as required by management. Must be available to handle inboundand outbound communications (internal and external). Growth & Career Opportunities At Pens.com, we strongly believe in internal development and mobility. Many of our team members grow within the organization through internal opportunities and promotions. This role can open the door to positions such as Senior Marketing Coordinator, Marketing Specialist, or other cross-functional roles within the business.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Requirements & Qualifications Experience Previous experience in a customer service or sales role is essential. Experience in a B2B environment is an advantage. Experience in the promotional products industry is a plus but not required. Skills & Competencies Languages Native-level or near-native English language skills are required, particularly in spoken communication , as this role involves frequent phone interaction with customers and requires the ability to clearly understand, interpret, and resolve customer inquiries efficiently. Excellent written communication skills in English are also essential Strong customer service mindset with excellent communication and interpersonal skills. Strong problem-solving skillsand ability to make decisions quickly under pressure. Excellent attention to detail and a high level of accuracy. Strong organisational and time management skills with the ability to prioritize effectively. Ability to work with urgency in a fast-paced and dynamic environment. Team playerwith the abilityto collaborate cross-functionally. Strong computer literacy, including Microsoft Office, and online systems/databases. Salesforce experience would be an advantage Our Hiring Process Application Review Phone screening (if your profile matches the role requirements) One interview with the Marketing Manager if the screening is successful (45 minutes to 1 hour) Final decision</p><p></p></section>
<p>Manages and supervises the Operations Quality org unit according to defined objectives and KPIs - Identifies potential for improvement in area of responsibility, offers consulting and contributes to improvement of service delivery - Takes responsibility for standard & governance adherence and process execution - Leads the direct reports in the area of responsibility - Plans the regular team activity in order to cover all the activity stages and reply to all the requests received - Defines the team members objectives, tasks and responsibilities. Provides clear instructions, monitoring and evaluation of the results - Identifies the training and development needs of direct reports, follows the subordinates' professional development and provides assistance for using newly acquired knowledge - Proposes and applies measures for improving team performance, organizational flexibility, diversity, succession planning, coaching, change management and personal growth Functional accountability for Operations Quality on segment level - Has the authority to stop production and/or shipment to reduce the risk of non-compliant processes/products - Requests Q-Task-Force to production facility in case of major quality problems to support with tools, methods and know-how - Acts as Product Safety Officer and is responsible for guarantee of products under security or regulatory status, for detailed tasks see VA 3163</p><p><strong>Desired Candidate Profile</strong></p><p>Education Level : University degree Experience : Min 5 years in Quality Management Communication Social & intercultural sensitivity Change management Target & result orientation Motivation & resilience Self-organization Conflict management Teamwork</p>
<p>Manages and supervises the Operations Quality org unit according to defined objectives and KPIs - Identifies potential for improvement in area of responsibility, offers consulting and contributes to improvement of service delivery - Takes responsibility for standard & governance adherence and process execution - Leads the direct reports in the area of responsibility - Plans the regular team activity in order to cover all the activity stages and reply to all the requests received - Defines the team members objectives, tasks and responsibilities. Provides clear instructions, monitoring and evaluation of the results - Identifies the training and development needs of direct reports, follows the subordinates' professional development and provides assistance for using newly acquired knowledge - Proposes and applies measures for improving team performance, organizational flexibility, diversity, succession planning, coaching, change management and personal growth Functional accountability for Operations Quality on segment level - Has the authority to stop production and/or shipment to reduce the risk of non-compliant processes/products - Requests Q-Task-Force to production facility in case of major quality problems to support with tools, methods and know-how - Acts as Product Safety Officer and is responsible for guarantee of products under security or regulatory status, for detailed tasks see VA 3163</p><p><strong>Desired Candidate Profile</strong></p><p>Education Level : University degree<br>Experience : Min 5 years in Quality Management<br>Communication<br>Social & intercultural sensitivity<br>Change management<br>Target & result orientation<br>Motivation & resilience<br>Self-organization<br>Conflict management<br>Teamwork</p>
<p>Is responsible for timely, efficient amd correct production of all samples (customer/internal/validation) and coordinates the sample/after market deliveries between all related internal functions (production, quality, engineering a.s.o.), suppliers and customer. Organizes and maintains the sample stock.</p><p>- manages the sample and after market team in the plant</p><p>- plans and organizes the prototype parts production in a efficient way in cooperation with the product section</p><p>- ensures training on specific work instructions and processes related to prototype production</p><p>- follows the P&L for prototype production</p><p>- defines and works activ on the process improvements for prototype production in coordination with engineering and the plant</p><p>- defines the production concept for"after market" parts in cooperation with Industrialisation and the plant</p><p>- ensures close collaboration with material suppliers, customer, Project Management, Quality, PPE, SCM and equipment supplier</p><p>- tracking of parts without LEONI FORS partnumber to have the correct quantitiy in the correct time shedule for the correct building phase in the plant</p><p>-control and manage the stock of parts without LEONI FORS part number</p><p>-interface to the purchasing process for manual ordering material without LEONI part number</p><p>-stock management for prototype parts to minimize the scrap</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Education Level: University Degree in technical field</li><li>Language: English & French</li><li>Communication</li><li>Social & intercultural sensitivity</li><li>Change management</li><li>Target & result orientation</li><li>Motivation & resilience</li><li>Self-organization</li><li>Conflict management</li><li>Teamwork</li></ul>
<p>Is responsible for timely, efficient amd correct production of all samples (customer/internal/validation) and coordinates the sample/after market deliveries between all related internal functions (production, quality, engineering a.s.o.), suppliers and customer. Organizes and maintains the sample stock. - manages the sample and after market team in the plant - plans and organizes the prototype parts production in a efficient way in cooperation with the product section - ensures training on specific work instructions and processes related to prototype production - follows the P&L for prototype production - defines and works activ on the process improvements for prototype production in coordination with engineering and the plant - defines the production concept for"after market" parts in cooperation with Industrialisation and the plant - ensures close collaboration with material suppliers, customer, Project Management, Quality, PPE, SCM and equipment supplier - tracking of parts without LEONI FORS partnumber to have the correct quantitiy in the correct time shedule for the correct building phase in the plant -control and manage the stock of parts without LEONI FORS part number -interface to the purchasing process for manual ordering material without LEONI part number -stock management for prototype parts to minimize the scrap</p><p><strong>Desired Candidate Profile</strong></p><ul><li>University Degree in technical field</li><li>English & French</li><li>Communication</li><li>Social & intercultural sensitivity</li><li>Change management</li><li>Target & result orientation</li><li>Motivation & resilience</li><li>Self-organization</li><li>Conflict management</li><li>Teamwork</li></ul>
<p>Leads the Continuous Improvement (CI) process in order to improve the operational performance in area of responsibility - Manages and monitors CI - Continuous Improvement to ensure that expected results are delivered on time and at target, KPIs: M1&M2 - Defines and updates the work instructions for Employee Continuous Improvement Process in the Plant/Country - Manages the proper evaluation of ideas in collaboration with the affected positions (e.g. CI committees, Controlling) - Manages the proper calculation of impact for CI initiatives (business case, pay-back or return on investment, etc.) - Leads the regular Plant CI Committee (in SMC or in Country) - Organizes CI campaigns and recognitions concept to generate and to implement CI ideas to promote employee CI and management CI - Provides all needed support and trainings to use the Ideas Management Software e. g. CIP software as local administration and LPI Software - Ensures transfer and implementation of ideas in the Plant or Country, especially between segments, departments and with other Plants or Countries - Checks ideas from other Plants or Countries to determine their applicability at own Plant or Country in collaboration with affected departments - Performs induction trainings: 5S, 8 types of waste, Idea Management software</p><p><strong>Desired Candidate Profile</strong></p><p>Education Level : Engineering degree in a relevant field Language: English B2 & French C1 Communication Social & intercultural sensitivity Change management Target & result orientation Motivation & resilience Self-organization Conflict management Teamwork</p>