وظائف تسويق الكترونى - تونس العاصمة تونس

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><br><b> Job Description </b><br> <ul> <li> <p>Have an Important role in defining Glovo s local Marketing strategy, adapting the global playbook to local needs. </p> </li> <li> <p>Apply your expertise in quantitative analysis, data mining, and the presentation of data to see beyond the numbers and understand how our users interact with our consumer products, identify growth opportunities, and execute projects to drive growth and engagement</p> </li> <li> <p>Understand local media landscape and define the right mix of digital/non-digital investment to maximize user base growth within the agreed CAC (Cost of Acquisition) targets.</p> </li> <li> <p>Track the Market dynamics and competitor activities.</p> </li> <li> <p>Lead local Marketing activations (offline and online) in coordination with Commercial/other involved teams</p> </li> <li> <p>Own the tracking and expenditure of the Marketing budget for the country. </p> </li> <li> <p>Track and monitor key Growth metrics providing the appropriate visibility to stakeholders. </p> </li> <li> <p>Lead the ideation and execution of product changes that drive growth, partnering with Partner Operations, Operations, Finance, Content and Sales.</p> </li> <li> <p>Establish shared vision across the company for growth product optimizations by building consensus on priorities leading to major product improvements.</p> </li> <li> <p>Communicate and simplify concepts to the audience's needs</p> </li> </ul><b> Qualifications </b><br> <ul> <li> <p>Bachelor's degree in Business, Math, Engineering, Stats or Quantitative field</p> </li> <li> <p>3-4 years of experience in a leading FMCG company or in the E-commerce sector performing in a role of similar or larger responsibilities. </p> </li> <li> <p>Proven track record of delivering business growth, experience defining investment strategy and executing integrated marketing campaigns across digital and non-digital channels</p> </li> <li> <p>Strong analytical skills. You are comfortable dealing with high growth and complex business challenges. SQL knowledge is a plus </p> </li> <li> <p>Strong business acumen and passion for end-to-end project management (from ideation and analysis into implementation).</p> </li> <li> <p>Stakeholder management: capacity to influence decision-making, resolve conflicts, and ensure project success while balancing stakeholder priorities</p> </li> <li> <p>Hands-on attitude: You ll have to roll up your sleeves!</p> </li> <li> <p>Proficiency in English </p> </li> <li> <p>Ninja expertise with Excel / Google Sheets (is a must)</p> </li> <li> <p>Strong consumer understanding skills</p> </li> </ul></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><div><p><b>STRATEGIC DIRECTION AND RIGHTNESS OF BRAND PRIORITIES</b></p><p>Infuse global &amp; national Red Bull priorities, strategies and the Red Bull philosophy in the market focusing on building a local face of our global brand.</p><p>Be the local intelligence for consumer insights and ensure top-notch understanding of the consumer in various fields which forms the basis of local idea generation and execution.</p><p>Understand how to grow the consumer base via P12M metrics and increase understanding of product functionality while driving trial through activities in line with brand values, international guidelines and local reality.</p><p>Develop and execute specific national and regional innovative Red Bull owned programs, implementing global best practices where they suit local needs.</p><p>Drive relevance across a variety of consumption occasions and moments of need through tailored messaging, amplification of occasion campaigns and activating the right big moments.</p><p>Work in conjunction with the sales team (Off &amp; On Premise) ensuring mental &amp; physical availability are going hand in hand and the product is at arm s reach in every field marketing activity.</p><p>Prepare and deliver the annual marketing BP in close collab with the MM and cross-functional alignment.</p><p>Work cross-functionally, managing internal &amp; external requests with Red Bull tone of voice in line with priorities.</p><p>Student Marketing &amp; Consumer Collecting</p><p>Bring the World of Red Bull to life on campus.</p><p>Drive trial that engages new users and expands the consumer base among students.</p><p>Recruit and lead Student Marketeers by clear expectations and guidelines to effectively plan and deliver on infusing Red Bull into student life during key occasions, using a from students for students approach.</p><p>Ensure a strong sales support program in place to drive distribution and stimulate sales, excite the trade and improve in store visibility in and around university.</p><p>Sports, Gaming &amp; Culture</p><p>Develop and execute marketing initiatives in relevant sports, gaming &amp; culture (music &amp; dance) playgrounds.</p><p>Build and activate relationships with key opinion leaders and important communities.</p><p>Identify and action opportunities to leverage the national and international athlete, player and dancer portfolio.</p><p>Deliver a strong 3rd party event program leveraging the opportunity for Red Bull ownable assets.</p><p>Determine potential beneficial partnerships by working with other brands driving efficiencies.</p><p>Media Network</p><p>Identify media that matters and build strong relationships.</p><p>Establish an impactful creator network.</p><p>Build tailored communication plans for local project activations.</p><p>Contribute to the creation of a premium and aspirational local face of the brand with a strong digital/ social media footprint.</p></div><div><p>PREMIUM APPEAL AND LOCAL PRIDE</p><p>Create and support local key events, scenes and marketing opportunities in line with Red Bull brand values, relevant to the local consumer and media landscape (participation &amp; spectators).</p><p>Ensure that every consumer experience with the brand is a positive one thanks to love for the detail and premium execution at events and all other field marketing activities.</p><p>Always have the consumer and brand eye in every single initiative and ensure we talk to the consumer in the most effective and efficient way with a strong focus on digital and social media, while ensuring that all the communication stays within the brand equity.</p><p>Add value to selective 3rd party events by determining the appropriate level of Red Bull brand support and branding with the objective of increasing brand visibility and product usage in relevant scenes.</p><p>Build a top-notch network and sustainable relationships with key influencers (local authorities, local sport and cultural opinion leaders relevant to our target, entrepreneurial and start-up communities, media outlets (TV, radio, print, digital and social media)).</p><p>Continually re-apply global, national and regional best practices when and where it makes sense.</p><p>Drive and manage upholding a clean logistical system to ensure you are having the right visibility tools in place to support local needs, succeeding in premium appearance and meeting our sustainability commitments.</p><p>Foster a premium and aspirational local face of the brand on Red Bull's local social media owned channels.</p><p>Student Marketing &amp; Consumer Collecting</p><p>Spend time in the field with Student Marketeers, coaching them on the job to have excellence in program execution that is successfully building brand and can love and resulting in becoming one on campus.</p><p>Activate national and international best practices in &amp; around universities encompassing the core program objectives. Surprise with ideas like hacks. Foster innovation.</p><p>Ensure effective interactions to drive positive trial with consumers, overcoming barriers &amp; negative perceptions when needed.</p><p>Train Student Marketeers to have the required skills for sales support activities (e.g. Ace of Sales).</p><p>Incorporate Indirect Sampling initiatives while ensuring we are reaching affording target.</p><p>Sports, Gaming &amp; Culture</p><p>Implement wow locally relevant projects and activate/implement global and national athletes and activities.</p><p>Identify national heroes and upcoming talents to bring them to the World of Red Bull.</p><p>Create and manage locally relevant sport, gaming and culture projects with executional excellence.</p><p>Ensure partner integration in the Red Bull way.</p><p>Media Network</p><p>Drive cans on social via giving wings to creators.</p><p>Maximize reach and win earned media that matters publishing Red Bull content and the can.</p><p>Create locally relevant stories on social via managed channels in close collab with regional team.</p><p>Ensure owned channels are up to date in collab with regional MN team.</p></div><div><p><b>MARKETING INNOVATION</b></p><p>Understand the latest generational trends by being close to our consumers and talking to our networks in the different scenes.</p><p>Involve the local team in idea generation and capitalize on their personal university lifestyle to identify technology/digitally/socially driven consumer trends early.</p><p>Own and execute new ideas that are locally relevant complementing the activation of global initiatives.</p><p>Based on the knowledge and understanding of the region, help come up with digital and social media initiatives as an integral part of success in field activities.</p><p>Lead the creative process with Student Marketeers for a constant flow of new ideas to build loyalty within the student audience.</p></div><div><p><br></p></div></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Main Responsibilities: Partner Management and Coordination: Ensure smooth and regular communication with various stakeholders: telecom operators, sales teams, technical teams, aggregators, and external partners. Be the primary point of contact for telecom operators in the Tunisian market, with the support of the sales and operations teams. Performance Management: Monitor and analyze the performance of the services and operations under your responsibility. Control key performance indicators (KPIs): revenue, user acquisition, ARPU, ROI, billing rate, churn rate, customer complaint rate, etc. Identify areas for improvement and implement the necessary actions to achieve growth and profitability objectives. Business Development: Participate in the launch of new digital services and products in collaboration with operators and internal teams. Identify growth and development opportunities within existing accounts. Contribute to the definition and evolution of the product and service roadmap in coordination with partners. Reporting and Analysis: Ensure the regular updating of dashboards and monitoring tools. Produce periodic reports on operational performance and results achieved. Conduct competitive intelligence and market research to identify industry trends, user expectations, and development opportunities in the Tunisian market.</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" ><font dir="auto" >Education and Experience: Bachelor's degree (Bac+3) or Master's degree (Bac+5) in Management, Business Administration, Marketing, Telecommunications, Project Management, or a related field. Minimum 6 years of experience in the telecommunications, digital services, mobile payment, or value-added services (VAS) sectors. Experience in account management, leading digital operations, or working with telecommunications operators is highly desirable.</font></font></p><p><font dir="auto" ><font dir="auto" >Technical and analytical skills: Excellent analytical, synthesis, and problem-solving abilities. Strong aptitude for identifying growth opportunities and proposing solutions tailored to business challenges. Proficiency in Key Performance Indicators (KPIs) and the ability to analyze results to optimize service performance. Good understanding of digital business models, mobile services, and telecommunications ecosystems.</font></font></p><p><font dir="auto" ><font dir="auto" >Personal Qualities: Dynamic, autonomous, and results-oriented. Excellent organizational and prioritization skills. Initiative and ability to work independently while collaborating effectively with multidisciplinary teams. Strong interpersonal skills and ability to develop lasting relationships with partners and clients.</font></font></p><p><font dir="auto" ><font dir="auto" >Language skills: Excellent command of French and Arabic, both written and spoken. Good level of professional English, enabling communication with international teams and the production of reports in English.</font></font></p><p><font dir="auto" ><font dir="auto" >Sector knowledge: Good knowledge of the telecommunications and digital market in Tunisia. Strong interest in digital services, mobile entertainment, payment solutions, and value-added services. Knowledge of Tunisian telecom operators and their business environment is a major asset.</font></font></p><p><font dir="auto" ><font dir="auto" >Conditions: Availability to work full-time (5 days a week) from our Tunis offices. Occasional travel within Tunisia or the region as required by the business.</font></font></p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><br></p><ul><li>You ll be part of an amazing team . This kind of challenge attracts the best of the best. Come join them. You ll be part of an agile cross-functional team who are the gatekeepers to our website and merchandising experience you bring value to our customers, efficiently and effectively. You are part of the team full of strategy, designers and copy writers - that brings our experiences to light for our customers.</li></ul><p><strong>What You Will Do</strong></p><ul><li><strong>Within the role</strong><ul><li>Switch between multiple toolsets on a daily basis to execute site changes</li><li>Build pages from scratch using various components to match layouts provided by MX Designers</li><li>Launch new products building out full customer flows, including product set up through merchandising experience</li><li>Own setting up and running site experiments through Contentful to test customer flows</li><li>Know tool functionality and limitations inside and out and be able to communicate them to various stakeholders (internal and external) while also providing alternative solutions where possible</li></ul></li><li><strong>Within the squad</strong><ul><li>Know how to prioritize work based on effort vs. deadline</li><li>Manage workload to deliver projects on time</li><li>Understand and practice agile approaches and identify gaps in processes to streamline delivery of work</li></ul></li><li><strong>Within the internal team and Global MX Ops</strong><ul><li>Escalate issues with appropriate contextual information and own bugs raised to the MX Global Operations team until solution is reached</li><li>Be an active and engaged team member</li><li>Stay up to date on trainings and documentations</li></ul></li></ul><p><strong>Your Qualifications</strong></p><ul><li>Highly organized, detail-oriented, and process-driven</li><li>Strong communicator, both verbal and async</li><li>Comfortable in fast-paced, ever-changing environments</li><li>Prioritizes personal workload effectively to meet deadlines</li><li>Self-motivated and solution-oriented</li><li>Receptive to feedback and open to constructive debate</li><li>Thrives in collaborative, team-first settings</li><li>Learns quickly and adapts with a growth mindset</li><li>Acts with ownership and puts customer needs first</li><li>Comfortable adopting new technologies, including AI powered tools, to improve productivity, solve problems, and drive operational excellence.</li></ul><p><strong>Education &amp; Experience</strong></p><ul><li>Degree in related field such as marketing or e-commerce</li><li>1-2 years of work experience in a related field such as e-commerce</li><li>Experience with CMS platforms is required</li></ul><p><strong>Nice to have</strong></p><ul><li>Experience using AI powered tools to improve productivity and workflow efficiency</li><li>Experience with content management systems such as Contentful or similar CMS platforms.</li></ul><p><br></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Highly organized, detail-oriented, and process-driven</li><li>Strong communicator, both verbal and async</li><li>Comfortable in fast-paced, ever-changing environments</li><li>Prioritizes personal workload effectively to meet deadlines</li><li>Self-motivated and solution-oriented</li><li>Receptive to feedback and open to constructive debate</li><li>Thrives in collaborative, team-first settings</li><li>Learns quickly and adapts with a growth mindset</li><li>Acts with ownership and puts customer needs first</li><li>Comfortable adopting new technologies, including AI powered tools, to improve productivity, solve problems, and drive operational excellence.</li></ul><ul><li>Degree in related field such as marketing or e-commerce</li><li>1-2 years of work experience in a related field such as e-commerce</li><li>Experience with CMS platforms is required</li></ul><ul><li>Experience using AI powered tools to improve productivity and workflow efficiency</li><li>Experience with content management systems such as Contentful or similar CMS platforms.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Administer and maintain Microsoft SCCM infrastructure</p><p>Manage and support Microsoft Intune and endpoint management solutions</p><p>Configure and maintain Active Directory , Group Policies, and Microsoft Entra ID (Azure AD)</p><p>Administer Microsoft Exchange Online mailboxes, mail flow, distribution groups, and security policies</p><p>Manage and support SharePoint Online sites, permissions, and collaboration services</p><p>Administer and troubleshoot Microsoft Teams environments, policies, meetings, and voice/collaboration features</p><p>Handle endpoint provisioning, deployment, patching, and compliance management</p><p>Support Windows 10/11 device lifecycle management</p><p>Resolve incidents, service requests, and escalations related to workplace technologies</p><p>Deploy software packages, updates, and security configurations</p><p>Monitor endpoint health, Microsoft 365 services, and compliance status</p><p>Troubleshoot complex desktop, collaboration, and infrastructure-related issues</p><p>Collaborate with infrastructure, security, and support teams</p><p>Create and maintain technical documentation and operational procedures</p><p>Participate in workplace modernization and automation initiatives using PowerShell and Microsoft . technologies .</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Strong experience with:</li><ul><li>Microsoft SCCM</li><li>Microsoft Intune</li><li>Active Directory &amp; Group Policy</li><li>Microsoft Exchange Online</li><li>SharePoint Online</li><li>Microsoft Teams Administration</li><li>Windows 10/11 Administration</li><li>Endpoint Management &amp; Device Compliance</li></ul><li>Knowledge of:</li><ul><li>Microsoft Entra ID / Azure AD</li><li>PowerShell scripting</li><li>Microsoft 365 administration</li><li>ITIL processes and incident management</li></ul><li>Experience troubleshooting enterprise collaboration and endpoint issues</li><li>Understanding of security best practices and endpoint hardening</li><li>Strong analytical, communication, and teamwork skills</li><li>Ability to work independently and manage priorities effectively</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Passionate and motivated, you provide a memorable experience for guests staying at your establishment. You are professional and know your establishment well, creating a strong bond with your guests.</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><font dir="auto" ><font dir="auto" >Significant experience in sales is a plus</font></font></li><li><font dir="auto" ><font dir="auto" >Ability to analyze client needs and maintain a professional demeanor in all circumstances</font></font></li><li><font dir="auto" ><font dir="auto" >Responsible and reliable</font></font></li><li><font dir="auto" ><font dir="auto" >Excellent oral and written communication skills required</font></font></li><li><font dir="auto" ><font dir="auto" >Good interpersonal communication and conflict management skills</font></font></li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Responsibilities Binance Angels program - Recruit, train, and manage Binance Angels (volunteer community program). Events &amp; meetups - Organise and host online and offline community events, meetups, webinars, workshops, and educational sessions to drive engagement and brand awareness. Telegram/Discord moderation - Lead moderation of regional Telegram and Discord groups, including implementing bots, mini-games, and community campaigns. Partnerships &amp; university outreach - Build partnerships with local crypto communities, student groups, and universities to expand Binance Academy reach. Content creation &amp; localisation Create, translate, and proofread community content in English and local languages for regional relevance. Platform expansion - Explore and introduce new community-friendly platforms to extend the local user base and brand awareness. Brand promotion &amp; community support - Promote Binance's brand, products, and campaigns while providing high-quality community support. User acquisition through community - Turn community awareness into traders and traders into advocates via owned community channels. Feedback loop - Collect user insights, market trends, and community feedback and relay to internal Product, Growth, and Marketing teams.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Minimum 2 4 years in community management, event organisation, or related fields.</li><li>Crypto and Binance enthusiast - actively uses Binance products (Spot, Margin, Futures, P2P, Earn) and understands crypto/blockchain terminology (DeFi, Web3, NFT).</li><li>Experience curating content for social media platforms; Twitter, Telegram, Discord, Facebook, WhatsApp.</li><li>Proven community or event management experience with strong ownership and emotional intelligence.</li><li>Familiarity with Telegram moderation tools, bots, and community engagement campaigns.</li><li>Strong analytical mindset (comfortable with data, dashboards, ROI tracking)</li><li>Strong conflict resolution and communication skills with the ability to manage difficult conversations constructively.</li><li>Ability to work flexible hours (crypto communities are active round the clock).</li><li>Fluent English</li><li>Deep understanding of the West African social media landscape and community behaviour.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Have an Important role in defining Glovo s local Marketing strategy, adapting the global playbook to local needs.</p> <p>Understand local media landscape and define the right mix of digital/non-digital investment to maximize user base growth within the agreed CAC (Cost of Acquisition) targets.</p> <p>Track the Market dynamics and competitor activities.</p> <p>Lead local Marketing activations (offline and online) in coordination with Commercial/other involved teams</p> <p>Own the tracking and expenditure of the Marketing budget for the country.</p> <p>Track and monitor key Growth metrics providing the appropriate visibility to stakeholders.</p> <p>Lead the ideation and execution of product changes that drive growth, partnering with Partner Operations, Operations, Finance, Content and Sales.</p> <p>Establish shared vision across the company for growth product optimizations by building consensus on priorities leading to major product improvements.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor's degree in Business, Math, Engineering, Stats or Quantitative field</p> <p>3-4 years of experience in a leading FMCG company or in the E-commerce sector performing in a role of similar or larger responsibilities.</p> <p>Proven track record of delivering business growth, experience defining investment strategy and executing integrated marketing campaigns across digital and non-digital channels</p> <p>Strong analytical skills. You are comfortable dealing with high growth and complex business challenges. SQL knowledge is a plus</p> <p>Strong business acumen and passion for end-to-end project management (from ideation and analysis into implementation).</p> <p>Stakeholder management: capacity to influence decision-making, resolve conflicts, and ensure project success while balancing stakeholder priorities</p> <p>Hands-on attitude: You ll have to roll up your sleeves!</p> <p>Proficiency in English</p> <p>Ninja expertise with Excel / Google Sheets (is a must)</p> <p>Strong consumer understanding skills</p><p></p></section>

<p><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Job Description</font></font></strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">The CARE Specialist plays a key role in Vista's mission to become the expert design and marketing partner for small businesses. Their role is to act as the first point of contact for our clients and offer them a personalized experience across our various communication channels (phone, email, chat, studio), regardless of the market. Beyond answering questions about our products and services, the CARE Specialist seeks to understand clients' explicit and implicit needs through active listening, curiosity, and relevant questioning. They act as a true design and marketing partner, proactively recommending the products, designs, and solutions best suited to the client's objectives. Leveraging their expertise, they guide small businesses in their choices, help them make informed decisions, and contribute to their success by offering solutions that support their growth, visibility, and business development. The CARE Specialist thus creates value in every interaction by combining product expertise, personalized advice, empathy, and excellent customer service.</font></font></p><p><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Roles and responsibilities</font></font></strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">The list of responsibilities below is not exhaustive and may be modified according to the needs of the company.</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Interacting with our clients via various communication channels such as telephone, email or chat, effectively using the digital tools at our disposal.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Use targeted questions to identify the customer's real needs and guide them towards the most suitable products and designs.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Develop in-depth knowledge of design, marketing and our products in order to proactively advise clients and offer them relevant alternatives.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Providing the best solutions to our clients and contributing directly to the success of their business.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Maintain a good knowledge of all the marketing solutions we offer our clients (flyers, business cards, disposable menus, etc.).</font></font></li></ul><p><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Main activities</font></font></strong></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Assist customers with all their requests via the various communication channels available (telephone, chat, email and any other channel developed later).</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Handle each customer request using available resources and provide all necessary information.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Resolve customer requests on the first contact when possible, or escalate them to the appropriate teams.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Independently determine the relevant questions to ask in order to identify the client's explicit and implicit needs.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To accurately diagnose customer requests and quickly provide appropriate solutions in accordance with established procedures.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Provide regular feedback to identify customer difficulties and reduce their efforts.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Identify the products, designs or services best suited to the needs expressed by the customer.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To support and train clients on the use of our products and services in order to help them promote and develop their business.</font></font></li></ul><p><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Skills and qualifications sought</font></font></strong></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Excellent oral and written communication skills in French.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Strong interest in eCommerce, marketing, and a passion for printing and design.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Natural curiosity and a willingness to learn continuously in order to develop expertise on products, marketing trends, design and the needs of small businesses.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ability to adopt a consultative stance by acting as a true design and marketing partner for clients, rather than a simple support agent.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ability to understand clients' business objectives, identify their explicit and implicit needs, and recommend the most suitable products, designs, and marketing solutions for their business.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Good command of digital tools enabling support to clients across all communication channels (telephone, email, chat, etc.).</font></font></li><li><br></li></ul><p><strong>Desired Candidate Profile</strong></p><p>Excellent oral and written communication skills in French.</p><p>Strong interest in e-commerce, marketing, and a passion for printing and design.</p><p>Natural curiosity and a desire for continuous learning to develop expertise in products, marketing trends, design, and the needs of small businesses.</p><p>Ability to adopt a consultative approach, acting as a true design and marketing partner for clients, rather than just a support agent.</p><p>Aptitude to understand clients' business objectives, identify their explicit and implicit needs, and recommend the most suitable marketing products, designs, and solutions for their business.</p><p>Good command of digital tools to assist clients across all communication channels (phone, email, chat, etc.).</p><p>Ability to show empathy and build trust, while demonstrating a sincere understanding of the client's concerns.</p><p>Ability to positively influence client decisions through personalized support and relevant recommendations.</p><p>Openness to change and the ability to remain motivated in a constantly evolving environment.</p><p>Ability to take charge of one's own professional development and work autonomously to meet job expectations.</p><p>Proactive attitude and a taste for teamwork, in a collaborative environment where everyone contributes to collective success.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>About the role</b><br> The Director of Public Relations and Marketing is a strategic leader within the property team, responsible for shaping and executing integrated communications and marketing strategies that elevate the property s positioning, strengthen brand equity, and drive measurable commercial impact. Reporting to the Commercial Director, this role leads media relations, reputation management and crisis communications, marketing communications, social and influencer engagement, and digital performance marketing, including paid media and SEO.</p> <p><b>What you will do</b></p> <ul> <li>Lead, coach, and develop PR and Marketing team members; foster a culture of collaboration, continuous learning, and high-quality execution.</li> <li>Build cross-functional partnerships with Operations, Sales, Revenue Management, and Finance to align messaging, experience delivery, and commercial priorities.</li> <li>Collaborate with Regional and Corporate Commercial teams to integrate property initiatives into broader brand priorities and campaigns.</li> <li>Act as a key strategic partner on property, ensuring communications efforts advance both brand equity and measurable commercial outcomes.</li> <li>Demonstrate strong stakeholder management skills, fostering alignment and trust across property leadership, regional teams, global partners, and external agencies.</li> <li>Serve as the property s positioning champion, ensuring awareness, understanding, and engagement with the property s positioning across all employees.</li> <li>Develop and lead the annual PR and Marketing strategy and supporting channel plans aligned with commercial goals and property priorities.</li> <li>Lead the creation and execution of the integrated marketing and communications calendar, including campaign plans, global brand initiatives, and on property activations and F&amp;B promotions.</li> <li>Identify and analyze seasonal trends, key moments, priority feeder markets, and target audiences to inform annual marketing and campaign planning.</li> <li>Apply market intelligence, consumer trends, guest insights, and competitive analysis to guide positioning and data-driven decision-making. Adjust strategies as market conditions evolve.</li> <li>Together with the Commercial Director, oversee the planning, allocation, and tracking of Media, Digital, Promotion and related investment within the property s P&amp;L, ensuring budgets across paid, owned and earned channels, including content, are optimized to maximize campaign impact, strengthen ROI, and drive growth through FourSeasons.com.</li> </ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><b>About Four Seasons:</b> </p> <p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.span&gt; span&gt; span&gt; span&gt; span&gt; span&gt; span&gt; /span&gt; /span&gt; /span&gt; /span&gt; /span&gt; /span&gt; /span&gt; br&gt; br&gt;At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us./p&gt; </p><p> </p> <p> </p> <p><b>About the location:</b> </p>Beachfront relaxation on north Africa s Mediterranean coast. In the heart of Tunisia s vibrant and exotic capital city, our modern Mediterranean oasis offers a calm, laid-back beachfront escape alongside this bustling business hub. Relax at our Spa and pools, stay connected with state-of-the-art business services, or take a step back in time more than 3,000 years of ancient civilization are at your fingertips.p&gt; <p> </p> <p> </p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Graphic Designer will play a critical role in shaping and executing the Pens.com brand s digital design strategy. The successful candidate will report to the Art Director and will be responsible for collaborating with cross-functional teams to deliver best-in-class digital design solutions that are engaging, impactful, and align with our brand guidelines. You must be a self-starter with a can-do attitude. A designer who loves design exploration but also recognizes the realities of day-to-day work. You stay up to date on social trends and stay current with software to create designs across multiple touchpoints. You can manage your own projects in a timely manner, work with internal and external partners, and present your work to stakeholders and explain your design thinking. You will create your work with a high attention to detail and craft.</p><p>Primary responsibilities</p><ul><li>Work within the Creative Team which is responsible for the execution of our digital design strategy across all touchpoints, including our website, social media channels, email marketing, and digital advertising campaigns.</li><li>Collaborate with the marketing, product, copy, brand and UX teams to ensure that all digital design initiatives are aligned with business objectives.</li><li>Stay up to date with the latest digital design trends and technologies and leverage this knowledge to drive innovation and creativity within the team.</li><li>Support the brand's marketing and advertising initiatives as needed.</li><li>Must be a conceptual design thinker, able to develop concepts and original graphics and be comfortable taking your designs to production-ready files</li></ul><p>Growth &amp; Career Opportunities</p><p>At Pens.com, we strongly believe in internal development and mobility. Many of our team members grow within the organization through internal opportunities and promotions.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree in design or a related field.</li><li>5+ years of experience in digital design, with a focus on website design, social media, email marketing, and digital advertising.</li><li>Strong leadership skills.</li><li>Proficient in Adobe Creative Suite, Figma, and other relevant design tools.</li><li>Excellent communication skills, with the ability to effectively present and articulate design concepts to cross-functional teams.</li><li>Strong understanding of user experience (UX) design principles and best practices.</li><li>Experience working in a remote setting, with ability to manage time zones for key connection points.</li><li>Ability to work in a fast-paced, dynamic environment and manage multiple projects simultaneously, meeting deadlines and maintaining high-quality design output.</li><li>Deep understanding of design theory with excellent skills in visual storytelling through color, image, typography, composition</li><li>Detail-oriented approach to design, ensuring pixel-perfect visuals when developing simple and elegant design solutions to solve complex design problems</li><li>Experience with Adobe Xpress, Canva, and JIRA is a plus</li><li>Must have an online portfolio and clearly able to discuss your role on each project</li><li>Will accept any suitable combination of education, experience, or training</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong> u&gt;Primary Duties &amp; Responsibilities</strong></p> <p><strong> u&gt;Support and execute merchandising strategy for North America</strong></p> <ul> <li>Assist in executing marketing and site campaigns, including curated product lists, seasonal themes and collections </li> <li>Lead gap and competitive analysis at the market level and partner with merchandise managers on category strategy </li> <li>Collaborate with the Category Manager to implement product strategies and ensure timely product launches </li> <li>Manage the setup of new products in the system, ensuring accurate data entry for product descriptions, pricing, images, and attributes </li> <li>Cultivate and maintain strong vendor relationships through regular communication and collaboration </li> <li>Create and maintain visual merchandising boards to communicate product assortments to cross functional partners monthly </li> <li>Stay on top of industry trends via competitive shopping, social media, search interest, trade shows, etc. </li> </ul> <p><strong> u&gt;Support site initiatives to drive growth</strong></p> <ul> <li>Partner with the site merchandising team to curate and manage product assortments, seasonal collections, and landing pages</li> <li>Assist in optimizing site merchandising elements, including product categorization, filters, and attributions to enhance the customer experience and drive conversion</li> <li>Monitor product placements and ensure accurate representation on the website, including pricing, photography, and product descriptions</li> <li>Ensure correct product categorizations are assigned to all products based on ecommerce and search optimization best practices</li> <li>Support photography process with the Creative and Merchandising teams to ensure products arrive to photoshoot in a timely manner to support lifestyle and product photography, including managing and updating the sample database</li> <li>Manage accuracy of product data via Product Information Management (PIM) tool and submit tickets to resolve issues via Jira</li> </ul> <p><strong> u&gt;Assist with product lifecycle management/u&gt; </strong> </p> <ul> <li>Adhere to Product Development and MPP (Master Project Planning) calendars, and support deadlines a with internal and external partners to meet key deliverables for new product introductions each quarter</li> <li>QA all new product introductions to ensure SKUs are merchandised on the correct pages, orderable with the correct imagery, copy, and pricing</li> <li>Support pricing strategy for end-of-life products</li> <li>Manage accuracy of product data via Product Information Management (PIM) tool and submit tickets to resolve issues</li> </ul> <p><strong> u&gt;Reporting &amp; Optimization:/u&gt; </strong> </p> <ul> <li>Generate reports on product performance and merchandising initiatives to track progress and optimize future efforts.</li> <li>Provide recommendations based on data insights to continuously improve merchandising strategies.</li> <li> <p>Manage ad hoc projects, as needed</p> <p> </p> </li> </ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong> u&gt;Requirements and Qualifications/u&gt; </strong> </p> <ul> <li>Bachelor's Degree or relevant experience</li> <li>2-4 years of relevant experience in eCommerce and/or Merchandising</li> <li>Fluent in English and European language is a plus (preferably German)</li> <li>Strong written, oral communication</li> <li>Self-starter who takes ownership and initiative and can excel in a fast-paced, high growth, entrepreneurial environment</li> <li>Proactive thinker with the ability to focus on meeting larger business goals</li> <li>Balance urgent and effective action, commitment to excellence, and take initiative to resolve problems and work quality</li> <li>Ability to work with limited resources and willingness to be involved in many aspects of a growing company</li> <li>Genuine interest/passion in the promotional products industry</li> <li> <p>Proficient in Microsoft Excel, Word, and PowerPoint</p> <p><br></p></li><li> </li> </ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p> <strong><font dir="auto" ><font dir="auto" >Who are we?&nbsp;&nbsp;</font></font></strong></p> <p> </p> <p> <em><font dir="auto" ><font dir="auto" >Concentrix is ​​an international company operating in more than 70 countries. Specialists in improving customer experience and optimizing business processes, we help companies transform and achieve excellence in an inclusive, collaborative, and innovative environment.</font></font></em> </p> <p> </p> <p> <strong><font dir="auto" ><font dir="auto" >Your mission as a Customer Advisor</font></font></strong> </p> <p><font dir="auto" ><font dir="auto" >Your main role will be to be the primary point of contact for our clients. Your responsibilities will include:</font></font></p> <p><font dir="auto" ><font dir="auto" > To support prospects and clients in solving problems or to provide information.</font></font></p> <p><font dir="auto" ><font dir="auto" > To actively contribute to promoting our brand image and developing customer satisfaction.</font></font></p> <p><font dir="auto" ><font dir="auto" > Manage complaints effectively.</font></font></p> <p><font dir="auto" ><font dir="auto" > Be an ambassador for customer satisfaction!</font></font></p> <p> </p> <p><font dir="auto" ><font dir="auto" >By what means? Incoming calls, emails, letters, and potentially, interactions via social media. No cold calling!</font></font></p> <p> <strong><font dir="auto" ><font dir="auto" >What we offer you:</font></font></strong> </p> <p><font dir="auto" ><font dir="auto" >At Concentrix, we prioritize the development of our talent. Here are the unique benefits we offer to recognize your contribution:</font></font></p> <p> <strong><font dir="auto" ><font dir="auto" > Remuneration and benefits:</font></font></strong> </p> <p><font dir="auto" ><font dir="auto" >o A variable remuneration depending on your results.</font></font></p> <p><font dir="auto" ><font dir="auto" >o A 40-hour per week contract.</font></font></p> <p> </p> <p> <strong><font dir="auto" ><font dir="auto" > Optimal working conditions:</font></font></strong> </p> <p><font dir="auto" ><font dir="auto" >o Initial and continuing training.</font></font></p> <p><font dir="auto" ><font dir="auto" >o A work environment that values ​​quality of life at work.</font></font></p> <p><font dir="auto" ><font dir="auto" >o Career development prospects.</font></font></p> <p> </p> <p> <u> <strong><font dir="auto" ><font dir="auto" >The profile is looking for:</font></font></strong> </u> </p> <p> </p> <p><font dir="auto" ><font dir="auto" >We are looking for talented individuals who possess:</font></font></p> <p><font dir="auto" ><font dir="auto" > They are perfectly fluent in French, both written and spoken. </font></font></p> <p><font dir="auto" ><font dir="auto" > They possess excellent communication skills, are organized, autonomous, and adopt a positive attitude. </font></font></p> <p><font dir="auto" ><font dir="auto" > They are proficient with digital tools and demonstrate a natural curiosity to adopt new technologies. </font></font></p> <p> </p> <p><br></p></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We re looking for a dynamic Organic Social Media &amp; Community Manager who lives and breathes content, thrives on engagement, and knows how to translate a brand s personality into scroll-stopping posts and meaningful interactions. You re a great fit if you:</p><ul><li>Can adapt your tone to match a brand s voice whether playful, witty, professional, or soulful</li><li>Love engaging with online communities and building brand loyalty</li><li>Are a forward-thinker who keeps tabs on trends and turns them into timely content</li><li>Follow brand guidelines to a T while still keeping things fresh and exciting</li><li>Are quick with clever copy and enjoy crafting content that makes people stop, smile, comment, or share</li></ul><p><b>Responsibilities</b>:</p><ul><li>Plan, create, and schedule organic content across Meta, TikTok, Pinterest, and YouTube</li><li>Write engaging captions and call-to-actions aligned with brand tone and goals</li><li>Manage daily community engagement: respond to DMs, comments, mentions, and tags</li><li>Proactively interact with followers and potential audiences to grow reach and engagement</li><li>Monitor trends and recommend timely content ideas</li><li>Analyze content performance and optimize for future posts</li><li>Collaborate with designers and video editors, as needed</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Qualifications</h2><ul><li>2+ years experience in organic social media and/or community management</li><li>Strong writing and copy skills witty, polished, and adaptable</li><li>Proficiency in social tools (Later, Sprout, Hootsuite, Meta Business Suite, etc.)</li><li>Deep understanding of platform algorithms, trends, and analytics</li><li>Strong organizational skills and attention to detail</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>All NRC employees are expected to work in accordance with the organisation s values. To be dedicated , innovative , inclusive and accountabl e are attitudes and believes that shall guide our actions and relationships. NRC has a commitment to safety and wellbeing and together we build a positive working culture to feel valued, empowered, supported, safe and have a sense of belonging. NRC does not tolerate employees exploiting or abusing people and has zero tolerance to inaction. Background The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping displaced and conflict-affected people in over 40 countries. NRC s Information, Counselling and Legal Assistance (ICLA) Core Competency provides legal protection services, including information, counselling, and legal assistance, to enable people to claim their rights and access remedies. In Libya, ongoing conflict and institutional fragility have created serious barriers to accessing legal documentation, services, and rights for displaced and conflict-affected populations. Traditionally, ICLA delivers legal information through face-to-face group information sessions (GIS) and community outreach. Globally and since 2018, NRC has been implementing a digital transformation journey to complement these methods, with the development of Kobli a modular digital platform offering a legal information portal, user accounts, document storage, and case management tools. NRC in Libya launched an information portal, DaliLy, to provide timely, accurate, and accessible legal information to these populations, complementing in-person services, and is looking at a Digital Transformation Coordinator to support the management, update and development of the platform, as well as supporting reporting and learning processes. Roles and responsibilities The ICLA Digital Transformation Coordinator will contribute to transform the way NRC provides its legal aid services, through the development and deployment of digital solutions. The ICLA Digital Transformation Coordinator will be responsible for coordinating the management, update and development of the existing digital platform with technical team members and legal consultants. They will support the design, piloting and roll out of digital solutions, in particular the DaliLy platform and other contents related to Libya portfolio placed in other NRC Kobli platforms. They will ensure that reporting on outputs and outcomes is efficient and that learning from the field teams, partners and users are documented and used to strengthen NRC s approach to digitalisation. Generic Responsibilities: Promote and share ideas for improvement and necessary changes in the activities, in relation to digitalisation initiatives Ensure capacity building of project staff and transfer key skills related to digitalisation Support ICLA Specialist in collaboration with the ICLA Global Digital Project Manager to develop and execute ICLA's vision for digital transformation Collaborate with Global ICLA team in Head Office to ensure alignment with global digital guidelines for ICLA. Coordinate and manage digital ICLA initiatives Support learning and development of staff on digital initiatives Compliance and adherence to NRC policies, guidance and procedures Specific responsibilities: Oversee the ICLA Libya Digital transformation initiatives Lead the implementation of DaliLy (Libya Kobli Platform), the ICLA digital platform pilot and its further development and roll out Engage with relevant NRC staff at global, regional, national and field level in the project to ensure participation and continuous feedback Coordinate legal content management, development, update and publication for the digital platform Coordinate the development and roll out of the user portal and the legal case management component with field teams (as applicable) Support the transition from current ICLA database to legal case management platform (as applicable) Coordinate training opportunities for ICLA staff and users of the digital tools Build adequate technical capacity for a sustainable use of digital modalities for legal services provision Oversee marketing approaches for DaliLy advertisement Ensure proper reporting of outputs and outcomes related to the use of information platform and other digital features as applicable Support NRC in monitoring and evaluating the use of digital modalities Coordinate activities closely with the Global ICLA Digital advisers to report on progress and ensure alignment of policies. Share experience and lessons learned with other country offices in collaboration with Global ICLA Digital Adviser and the ICLA Specialist Ensure compliance with and adherence to NRC policies and procedures, especially in relation to data protection Contribute to the identification of possible collaboration opportunities with other actors (humanitarian, private sector, academia, donors), representing NRC in relevant forums and leading promotion initiatives linked to the project. Provide regular progress reports to the line manager and related senior management at CO and global level Ensure all digital transformation solution abide with Safe and Inclusive Programming (SIP) principles, as per the Digital ICLA Safe and Inclusive programming Guide Any other tasks as delegated by the line managers Critical interfaces ICLA Specialist ICLA National and filed Team members, particularly ICLA project manager, technical legal officer and legal consultants ICLA Digital Global advisers ICT department colleagues MEL teams Communications department SIP advisers and focal points</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>University degree in Information Technology, Marketing, Digital Communications, or related field. Proven experience in managing digital communication, marketing, or engagement projects in complex contexts Experience working with content management systems (CMS) and digital engagement tools Demonstrated ability to design and deliver multimedia content (e.g., videos, infographics, blogs) and lead digital marketing campaigns Familiarity with monitoring, evaluation, and learning processes Fluent in English and Arabic Knowledge of the Libyan context Strong understanding of humanitarian or legal aid programmes. Experience working in INGOs is an asset Knowledge of cloud and SaaS solutions, particularly CRM's such as Salesforce and MS Dynamics is an asset Understanding and experience in conducting and applying human-centered design processes, using Design Thinking methodologies for the development of solutions, working in collaboration with teams, relevant entities and project participants. Previous experience in working in complex and volatile contexts Behavioural competencies Planning and delivering results Working with people Analysing Act with integrity Empower people Deliver results</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Job Description Main Responsibilities Client Onboarding: Support new clients with the technical and strategic setup of their loyalty program. Adoption Monitoring: Analyze application usage data from clients and end consumers. Strategic Consulting: Propose engagement campaigns (promotions, challenges, rewards) to boost customer engagement. Retention and Renewal: Monitor customer account health (Health Score) to identify churn risks. Account Expansion: Identify upselling/cross-selling opportunities for premium features. Voice of the Customer (VoC): Relay customer feedback to the product teams to improve the application.</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" ><font dir="auto" >Experience: 3-5 years of experience in Customer Success, ideally in the SaaS, E-commerce, or Retail Tech sectors. Technical Skills: Proficiency with CSM tools (Gainsight, ChurnZero), CRMs (Salesforce, HubSpot), and data analytics tools (Tableau, Looker). Industry Expertise: Strong marketing background related to loyalty programs, customer data (CDP/CRM), and customer journeys. Soft Skills: Excellent communication, results-oriented, strong listening skills, and negotiation skills. Languages: Fluent in English and French, both written and spoken.</font></font></p><p></p></section>

<p>We are searching for an individual or an organization based in Africa (Algeria, Benin, Burkina Faso, Burundi, Cameroon, Central African Republic, Chad, Comoros, Congo (Republic), Democratic Republic of Congo (D. R. C), Cote d'Ivoire, Djibouti, Gabon, Guinea, Madagascar, Mali, Mauritania, Morocco, Niger, Senegal, Togo and Tunisia) with a social compliance background to work with our Client Services team on a freelance or consultancy basis (part-time) and help us effectively collaborate with and service a diverse portfolio of clients and their suppliers in the aforementioned countries. With a workers rights and supplier engagement background, and a keen interest and capacity for the use of technology, we are looking for a candidate that will engage with workers, suppliers and brands in the aforementioned countries to drive meaningful impact. Working with the Client Services team, they will be responsible for introducing our digital worker engagement programs to suppliers (both virtually and on site when possible), getting management buy-in, training management on the platform usage, engaging with workers and promoting participation, managing grievance cases, and liaising between all stakeholders to achieve positive outcomes for all. The role will require flexibility and agility to take on various tasks and work remotely with a global team. The role will require some evening meetings to communicate with the team based in Canada and Europe. If the role sounds like a good fit for you, we d love to hear from you.</p><p>What you ll do:</p><ul><li>Lead the deployment of digital worker voice programs in workplaces in French Speaking African Nations.</li><li>Lead supplier platform training and technical support</li><li>Lead case management of grievances in programs that have a digital grievance mechanism - liaising and collaborating with suppliers and brands</li><li>Be available for investigation and remediation support if requested by brands</li><li>Support the development and updating of supplier and worker onboarding materials</li><li>Own regular communication with supplier management - from program introduction to status check-ins</li><li>Liaise with internal stakeholders including the Director of Client Services, Client Services Senior Managers and Managers and Deployment Team to ensure effective deployment</li><li>Gather client and supplier feedback and ideas to inform platform advancements</li></ul><p><em>Note: Each project has its unique scope of work. Not all the responsibilities listed above will be needed for every project assigned. The scope of work will outline the specific responsibilities needed.</em></p><p><strong>Desired Candidate Profile</strong></p><h2>Qualifications</h2><p>Your preferred profile:</p><ul><li>Social compliance or labour rights background with knowledge and experience in supply chains, corporate sourcing, ethical procurement, grievance mechanisms, social impact, sustainability, international development, social impact tech, and/or business and human rights</li><li>5+ years experience working within the global supply chain industry, delivering social or labour impact projects</li><li>Excellent communication skills, both oral and written, in both English and French is required.</li><li>Organized, conscientious and accountable</li><li>Experience in customer / client services and delivery</li><li>Occasional travel nationally may be required</li></ul><p>What sets you apart:</p><ul><li>Understanding of labour, human and community rights issues in global supply chains</li><li>Knowledge and experience in community relations, corporate social responsibility programs</li><li>Experience with adopting new technology and train others to do the same</li><li>Self-motivated with a tolerance for ambiguity and change, with high desire to take ownership of projects</li><li>Passion for equality and safe workplaces</li><li>Familiarity with the auditing industry and international certification standards (i.e. BSCI, ETI, SA8000), internal and external grievance mechanisms, industry associations, and sustainability entities (i.e. SEDEX) is a plus</li></ul><p>If you are interested, please submit your resume, cover letter along with your proposed rates.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Who We Are: Vistaprint Corporate Solutions (VCS) team delivers top notch customer service through commercial partnerships with mid-market businesses between 50-500 employees. Mission Own the full customer lifecycle by acquiring new business, onboarding customers, growing account revenue, and delivering an exceptional customer experience. Key responsibilities • Prospect and acquire new business customers. • Manage a portfolio of existing accounts. • Build long-term customer relationships. • Identify upsell, cross-sell, and expansion opportunities. • Deliver product demonstrations and commercial consultations. • Support, invent and simplify solutions for our customers through outbound calls/google meetings &amp; emails. Your Qualifications: • Fluent in English, with excellent verbal and written communication skills. • Proven ability to build rapport with customers and develop strong, lasting relationships through meaningful conversations. • Strong attention to detail and a commitment to maintaining high standards, proactively identifying and reporting issues that may impact the customer experience. • Excellent communication, outreach, and relationship-building skills, with the confidence to engage customers through phone, email, and virtual meetings. • Comfortable managing multiple priorities in a fast-paced environment while maintaining a customer-first mindset. • Experience in customer-facing, sales, account management, or support environments is a plus. Nice to Have: • Previous experience in B2B sales, account management, business development, or customer success. • Experience managing a portfolio of customers and identifying upsell or cross-sell opportunities. • Familiarity with CRM platforms (e.g., Salesforce) and sales pipeline management. • Knowledge of Vista's corporate solution program is an advantage. • Experience conducting virtual sales presentations or product demonstrations. Why You'll Love Working Here: Being at Vista means that you don t see work as just a building, a desk or a manufacturing floor. You see it as a chance to take a step forward in your career journey and your life. We strive to give you everything you need to learn, grow, and succeed. Through innovation, collaboration, and perpetual exposure to what s next, we re always pushing boundaries and broadening our horizons. We embrace the chance to operate outside of our comfort zone to discover what we re capable of. Some might call that a challenge; we just call it another great day at work. Vista has received numerous recognitions including a perfect score of 100 on the Human Rights Campaign Foundation s 2021 Corporate Equality Index (CEI) naming us a Best Places to Work for LGBTQ Equality. We also earned a place as one of the best remote-first workplaces in the U.S. and on the Boston Best Places to Work list from Built In. In addition, Vista s CEO, Robert Keane, was recently honored with Comparably s Best CEOs award, listing him among the top CEOs according to employees. Vista offers numerous support systems including Employee Resource Groups like Pride, Mosaic, and Women in Technology, and special interests communities to foster awareness, respect, and inclusion within the workplace. We're Remote-First: In 2020, Vista adopted a Remote-First operating model and culture. We heard from our team members that having the freedom, autonomy and trust in each other to work from home and, the ability to operate when they are most productive, empowers them to be their best. Vista also provides collaboration spaces for team members to work physically together when it's safe to do so and when in-person collaboration will deliver the best results. Currently we are enabled to hire remote team members in over 30 US States as well as several countries in Europe, including Spain, Germany, UK, Czech Republic, the Netherlands and Switzerland. About Us: As an e-commerce powerhouse, Vista creates customer value (and delight) through accessible, cutting-edge technology. We are the marketing partner to millions of small businesses around the world. For more than 20 years, we have helped small businesses look and feel credible through high-quality marketing products and solutions that include signage, logo apparel, promotional products, face masks, flyers, postcards, business cards, websites and digital marketing. With Vista, small businesses are able to create and customize their marketing with easy-to-use digital tools and design-templates, or by receiving expert graphic design support. In 2020, Vista acquired 99designs to expand its design offering via a worldwide community of more than 150,000 talented designers to make it easy for designers and clients to work together to create designs they love. Vista is focused on making great marketing and design accessible to every small business owner, allowing them to create a cohesive brand image for use in-store, online and on-the-go. Equal Opportunity Employer: Vista, a Cimpress company, is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, sex, national or ethnic origin, nationality, age, religion, citizenship, disability, medical condition, sexual orientation, gender identity, gender presentation, legal or preferred name, marital status, pregnancy, family structure, veteran status or any other basis protected by human rights laws or regulations. This list is not exhaustive and, in fact, in many cases, we strive to do more than the law requires Job Segment: Outside Sales, Account Executive, Graphic Design, Work from Home, Sales, Creative, Contract</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>• Fluent in English, with excellent verbal and written communication skills. • Proven ability to build rapport with customers and develop strong, lasting relationships through meaningful conversations. • Strong attention to detail and a commitment to maintaining high standards, proactively identifying and reporting issues that may impact the customer experience. • Excellent communication, outreach, and relationship-building skills, with the confidence to engage customers through phone, email, and virtual meetings. • Comfortable managing multiple priorities in a fast-paced environment while maintaining a customer-first mindset. • Experience in customer-facing, sales, account management, or support environments is a plus. Nice to Have: • Previous experience in B2B sales, account management, business development, or customer success. • Experience managing a portfolio of customers and identifying upsell or cross-sell opportunities. • Familiarity with CRM platforms (e.g., Salesforce) and sales pipeline management. • Knowledge of Vista's corporate solution program is an advantage. • Experience conducting virtual sales presentations or product demonstrations.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><span >Your mission as a Customer Advisor:</span></p><p>Your main role will be to be our clients' privileged point of contact. Your missions will be to:</p><ul><li>Accompany prospects and clients in resolving problems or providing information.</li><li>Actively contribute to promoting our brand image and developing customer satisfaction.</li><li>Effectively manage complaints.</li><li>Be an ambassador for customer satisfaction!</li></ul><p>By what means?</p><p>Incoming calls, emails, letters, and potentially interactions via social networks. No telephone prospecting!</p><p>What we offer you:</p><p>At Concentrix, we make valuing our talents a priority. Here are the unique benefits we offer to recognize your contribution:</p><ul><li>Remuneration and benefits:</li><ul><li>Variable remuneration based on your results.</li><li>A 40-hour per week contract.</li></ul><li>Optimal working conditions:</li><ul><li>Initial and ongoing training.</li><li>A work environment that values quality of life at work.</li><li>Professional development opportunities.</li></ul></ul><p>The profile we are looking for:</p><p>We are looking for talents who possess:</p><ul><li>Perfect mastery of French, both written and spoken.</li><li>Excellent communication skills, organized, autonomous, and with a positive attitude.</li><li>Proficiency in digital tools and a natural curiosity to adopt new technologies.</li></ul><p>Our recruitment process:</p><ol><li>Telephone pre-qualification: a first discussion with a member of the recruitment team to validate the prerequisites for the position.</li></ol></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Perfect mastery of French, both written and spoken.</li><li>Excellent communication skills, organized, autonomous, and with a positive attitude.</li><li>Proficiency in digital tools and a natural curiosity to adopt new technologies.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Job Objective: To secure the adoption of the loyalty application by managing a portfolio of B2B clients (building materials retailers). The goal is to maximize the ROI of membership programs (mobile application) and ensure subscription renewals. Main Responsibilities: Client Onboarding: Support new clients in the technical and strategic setup of their loyalty program. Adoption Monitoring: Analyze application usage data by clients and end consumers. Strategic Consulting: Propose engagement campaigns (promotions, challenges, rewards) to boost customer engagement. Retention and Renewal: Monitor the health of client accounts (Health Score) to identify churn risks. Account Expansion: Identify upselling/cross-selling opportunities for premium features. Voice of the Customer (VoC): Relaying customer experience feedback to product teams to improve the application.</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><font dir="auto" ><font dir="auto" >Experience: 3-5 years of experience in Customer Success, ideally in the SaaS, E-commerce or Retail Tech sector.</font></font></li><li><font dir="auto" ><font dir="auto" >Technical skills: Proficiency in CSM tools (Gainsight, ChurnZero), CRMs (Salesforce, HubSpot) and data analysis tools (Tableau, Looker).</font></font></li><li><font dir="auto" ><font dir="auto" >Sector expertise: Solid marketing culture linked to loyalty mechanisms, customer data (CDP/CRM) and purchasing journeys.</font></font></li><li><font dir="auto" ><font dir="auto" >Soft Skills: Excellent communication, results orientation, strong listening skills and negotiation skills.</font></font></li><li><font dir="auto" ><font dir="auto" >Languages: Fluent in English and French, both spoken and written.</font></font></li></ul><p></p></section>