وظائف خياط

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>Beachfront relaxation on north Africa’s Mediterranean coast. In the heart of Tunisia’s vibrant and exotic capital city, our modern Mediterranean oasis offers a calm, laid-back beachfront escape alongside this bustling business hub. Relax at our Spa and pools, stay connected with state-of-the-art business services, or take a step back in time – more than 3,000 years of ancient civilization are at your fingertips.<br><br><p><b>About the role</b></p><br><br><p><span>Assures that the look and fit of Employee Uniforms meet exacting standards. Repairs textiles throughout the hotel as needed.</span></p><br><br><p><b>What you will do</b></p><br><br><ul><li>Keeps appropriate inventory of Employee Uniform pieces assuring the par levels are met. Measures new employees for uniforms. Tailors uniform to employee’s measurements. Fits uniform to employee after tailoring and makes necessary adjustments for a perfect fit. Repairs deficiencies in uniforms. Makes needed alterations to uniforms on an on-going basis.</li><li>Inspects and repairs bedspreads, drapes, linens, and other textiles used in the hotel. Creates sewn pieces for use in operating departments.</li><li>Assists guests with their sewing/tailoring needs.</li><li>Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.</li><li>Works harmoniously and professionally with co-workers and supervisors.</li></ul><p><b>What you bring</b></p><br><br><br><p><b>Education : </b></p><br><br><ul><li>High School Diploma or equivalent</li><li>Certificate/Diploma in Tailoring (preferred)</li></ul><br><p><b>Experience </b></p><br><br><ul><li>Proven experience as a Tailor, Seamstress</li></ul><b>What we offer:&nbsp;</b><br>• Competitive Salary, wages, and a comprehensive benefits package<br>• Excellent Training and Development opportunities<br>• Employee Discount for stays at any Four Seasons worldwide<br>• Complimentary Dry Cleaning for Employee Uniforms<br>• Complimentary Employee Meals<br>&nbsp;<p><b>Schedule &amp; Hours:</b></p><br><br><p><b>full time</b></p><br><br><br><br><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Tiered Approach</strong></p><br> <p>In line with the commitment to safeguard capacity and support personnel already in the Organization, a majority of UNDP UNCDF/UNV vacancies are advertised using a tiered application process whereby:</p><br> <ul> <li><strong>Tier 0</strong>: UNDP/UNCDF/UNV IP staff holding permanent (PA) and fixed-term (FTA) appointments, whose posts will be abolished, or contracts will be terminated or not renewed during 2026.</li> <li><strong>Tier 1</strong>: Other UNDP/UNCDF/UNV staff holding permanent (PA) and fixed-term (FTA) appointments</li> <li><strong>Tier 2</strong>: UNDP/UNCDF/UNV staff holding temporary appointments (TA), personnel on regular PSA contracts, and Expert and Specialist UN Volunteers</li> <li><strong>Tier 3 or no tier indicated</strong>: All other contract types from UNDP/UNCDF/UNV and other agencies, and other external candidates</li> </ul> <p>Please make note of the Tier(s) indicated in the vacancy title, if any, and ensure that you satisfy the eligibility to apply.</p><br> <p><strong>Background</strong></p><br> <p><strong>I. Background and Organizational Context&nbsp;</strong></p><br> <br> <br> <br> <p>Under the guidance and direct supervision of the Operations Manager, the Procurement Associate provides leadership in the execution of procurement services in the Country Office (CO) ensuring their effectiveness, transparency and integrity.&nbsp;</p><br> <p>The Procurement Associate support staff of the Procurement Unit. S/he works in close collaboration with the operations, programme and project teams in the CO, as well as with relevant UNDP Headquarters units, for resolving complex procurement-related issues and information delivery.</p><br> <p>UNDP adopts a portfolio approach to accommodate changing business needs and leverage linkages across interventions to achieve its strategic goals.&nbsp;Therefore, UNDP personnel are expected to work across units, functions, teams, and projects in multidisciplinary teams&nbsp;in order to&nbsp;enhance and enable horizontal collaboration.&nbsp;</p><br> <br> <br> <br> <p><strong>II. Position Purpose&nbsp;</strong></p><br> <br> <br> <br> <p>Under the guidance and direct supervision of the DRR, Operations Manager, or Procurement Specialist, the Procurement Associate provides leadership in execution of procurement services in CO ensuring their effectiveness, transparency, and integrity.&nbsp; The Procurement Associate supervises and leads the support staff of the CO Procurement Unit.&nbsp; S/he promotes a client-focused, quality, and results-oriented approach in the Unit.&nbsp; &nbsp;</p><br> <br> <p>The Procurement Associate works in close collaboration with Operations, Programme and project teams in the Country Office, Region and UNDP HQ as well as with vendors and Government officials to deliver information, provide advisory support, and resolve complex procurement-related issues.&nbsp;&nbsp;</p><br> <br> <p>UNDP adopts a portfolio approach to accommodate changing business needs and leverage linkages across interventions to achieve its strategic goals. Therefore, UNDP personnel are expected to work across units, functions, teams, and projects in multidisciplinary teams in order to enhance and enable horizontal collaboration.&nbsp;</p><br> <br> <br> <br> <br> <br> III. Key Duties and Accountabilities <br> <p>1.) Ensure administration and implementation of innovative and sustainable procurement strategies that are in alignment with principles of fairness, integrity and transparency to achieve best value for money:</p><br> <ul> <li>Full compliance of procurement activities with UNDP rules, regulations, policies, and strategic priorities through implementation of effective internal controls and proper functioning of UNDP’s client-oriented procurement management system.</li> <li>CO procurement business process mapping and elaboration of Standard Operating Procedures (SOPs) in procurement and leads/supervises procurement workflows in coordination with supervisor.</li> <li>Provision of research and information for the formulation and implementation of contract strategy and strategic procurement in the CO including tendering processes and evaluation, managing the contract and contractor, legal considerations and payment conditions, sourcing strategy, supplier selection and evaluation, quality management, and cost reduction strategies.</li> </ul> <br> <p>2.) Organize procurement processes for CO, projects, and collaborate with other UN Agencies:</p><br> <ul> <li>Review, analysis and consolidation of procurement plans for the office and projects, and monitoring their implementation.</li> <li>Organization of procurement processes including preparation and conduct of RFQ, ITBs or RFPs, and the receipt and evaluation of quotations, bids or proposals, and negotiation of certain conditions of contract in full compliance with UNDP rules and regulations.</li> <li>Review of procurement processes conducted by projects, and submissions to internal procurement review committees (CAP, RACP and ACP).</li> <li>Preparation of Purchase Orders and contracts in and outside of Quantum, and creation of vendors and buyer profiles in Quantum.&nbsp;</li> <li>Implementation of the internal control system which ensures Purchase Orders are duly prepared, dispatched, and corrected on a timely basis when there are budget check errors or other problems.</li> <li>Implementation of harmonized procurement services and analysis of new opportunities for joint procurement with UN agencies in line with the UN reform.</li> <li>Preparation of cost-recovery bills in Quantum for procurement services provided by UNDP to other Agencies.</li> </ul> <br> <p>3.) &nbsp;Implement a sourcing strategy and e-procurement tools to find best values in the marketplace and align purchasing strategy to project and CO goals:</p><br> <ul> <li>Development, management and updating of rosters of suppliers.</li> <li>Establishment of quality and performance measurement mechanisms and evaluation of suppliers.</li> <li>Implement e-procurement module/tools and promote their use, as applicable.</li> </ul> <br> <p>4.) Facilitate procurement knowledge building and knowledge sharing in the CO and the wider organization:</p><br> <ul> <li>Organize procurement training for operations, programme and project staff.</li> <li>Organize procurement training for vendors on e-procurement modules.</li> <li>Synthesize lessons learned and best practices in procurement.</li> <li>Make sound contributions to knowledge networks and communities of practice.</li> <li>Preparation of cost analysis and data collection for CBO.</li> <li>Participation in design of the CBO. &nbsp;</li> <li>Implementation of BOS initiatives. &nbsp;</li> </ul> <br> <p>5.) Support implementation of the BOS 2.0 and Common Back Office (CBO) in the area of procurement:</p><br> <br> The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization.&nbsp; <br> <p>Supervisory/Managerial Responsibilities: The Procurement Associate supervises support staff in the Procurement Unit.</p><br> <br> IV. Requirements: <br> <p><i><strong>Education</strong></i></p><br> <ul> <li>Secondary education is required. OR</li> <li>A university bachelor’s degree) in Business Administration, Public Administration, Finance, Economics or equivalent will be given due consideration, but it is not a requirement.</li> <li>CIPS level 3 is highly desirable for this position and candidates holding this level at the time of application will have a distinct advantage. If the desired certification is not available at the time of recruitment, it should be obtained within one year of recruitment. Candidates holding a CIPS certification at any level below at the time of application will have a proportionate advantage.</li> </ul> <p><i><strong>Experience, Knowledge and Skills</strong></i></p><br> <ul> <li>Minimum 7 years (with high school diploma) or 4 years (with bachelor’s degree) of relevant progressively responsible administrative experience is required at the national or international level is required.&nbsp;</li> <li>At least 3 years of experience in managing public sector procurement of goods and services would be an advantage.&nbsp;</li> <li>Experience in the usage of computers and office software packages (MS Word, Excel, etc.) and advanced knowledge of automated procurement systems as well as experience in using ERP systems is required.</li> <li>Familiarity with UNDP&nbsp;financial system (Quantum) is an advantage.</li> </ul> <p><i><strong>Language Requirements</strong></i></p><br> <ul> <li>Fluency in French and Arabic is required.</li> <li>Working knowledge in English is required.</li> </ul> <br> <p><strong>V.&nbsp;</strong><i><strong>Expected Demonstration of Competencies</strong></i></p><br> <p><i><strong>Core : Full list of UNDP Core Competencies can be found&nbsp;</strong></i><i><strong>here</strong></i></p><br> <p><strong>Achieve Results</strong></p><br> LEVEL 2:&nbsp; Scales up solutions and simplify processes, balances speed and accuracy in doing work <br> <p><strong>Think Innovatively</strong></p><br> LEVEL 2:&nbsp; Offers new ideas/open to new approaches, demonstrates systemic/integrated thinking&nbsp; <br> <p><strong>Learn Continuously</strong></p><br> LEVEL 2:&nbsp; Goes outside comfort zone, learns from others and supports their learning <br> <p><strong>Adapt with Agility&nbsp;</strong></p><br> LEVEL 2: Adapts processes/approaches to new situations, involves others in change process <br> <strong>Act with Determination&nbsp;</strong> LEVEL 2: Able to persevere and deal with multiple sources of pressure simultaneously <br> <p><strong>Engage and Partner</strong></p><br> LEVEL 2:&nbsp; Is facilitator/integrator, brings people together, builds/maintains coalitions/partnerships <br> <p><strong>Enable Diversity and Inclusion</strong></p><br> LEVEL 2:&nbsp; Facilitates conversations to bridge differences, considers in decision making <br> <p><i><strong>People Management&nbsp;</strong></i></p><br> <p>UNDP People Management Competencies can be found in the dedicated&nbsp;site.&nbsp;</p><br> <p><i><strong>Cross-Functional &amp; Technical competencies (insert up to 7 competencies)&nbsp;</strong></i></p><br> <i><strong>Thematic Area</strong></i> <i><strong>Name</strong></i> <i><strong>Definition</strong></i> <br> <i><strong>Business Management&nbsp;</strong></i> <p>Customer</p><br> <p>Satisfaction/Client</p><br> <p>Management&nbsp;</p><br> <ul> <li>Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfill and understand the real customers' needs.</li> <li>Provide inputs to the development of customer service strategy</li> <li>Look for ways to add value beyond clients’ immediate requests</li> <li>Ability to anticipate client’s upcoming needs and concerns</li> </ul> <br> <i><strong>Business Management</strong></i> Risk Management <ul> <li>Ability to identify&nbsp;and organize action around mitigating and proactively managing risks</li> </ul> <br> <i><strong>Business Management</strong></i> Communication <ul> <li>Ability to communicate in a clear, concise and unambiguous manner both through written and verbal communication; to tailor messages and choose communication methods depending on the audience.</li> <li>Ability to manage communications internally and externally, through media, social media and other appropriate channels</li> </ul> <br> <i><strong>Procurement</strong></i> Sourcing <ul> <li>Ability to find, evaluate and engage suppliers of goods and services&nbsp;</li> </ul> <br> <i><strong>Procurement&nbsp;</strong></i> Financial Analysis <ul> <li>Knowledge of evaluating businesses, projects, budgets, and other finance related transactions to determine their performance and suitability&nbsp;</li> </ul> <br> <i><strong>Procurement&nbsp;</strong></i> Procurement Management <ul> <li>The ability to acquire goods, services or works from an outside external source.</li> </ul> <br> <i><strong>Procurement&nbsp;</strong></i> Stakeholder Management <ul> <li>Ability to work with incomplete information and balance competing interests to create value for all stakeholders</li> </ul> <br> <p>I<strong>V. Keywords</strong></p><br> <br> <ul> <li>Planning and Organization</li> <li>Team work</li> <li>Results and quality oriented</li> <li>Public Sector Procurement and Sourcing</li> <li>Purchase order and contract monitoring</li> <li>Best value for money</li> </ul> <br> <p><strong>Equal opportunity</strong></p><br> <br> <br> <p>As an equal opportunity employer, UNDP values diversity as an expression of the multiplicity of nations and cultures where we operate and, as such, we encourage qualified applicants from all backgrounds to apply for roles in the organization. Our employment decisions are based on merit and suitability for the role, without discrimination.&nbsp;</p><br> <p>UNDP is also committed to creating an inclusive workplace where all personnel are empowered to contribute to our mission, are valued, can thrive, and benefit from career opportunities that are open to all.</p><br> <p><strong>Sexual harassment, exploitation, and abuse of authority</strong></p><br> <p>UNDP does not tolerate harassment, sexual harassment, exploitation, discrimination and abuse of authority. All selected candidates, therefore, undergo relevant checks and are expected to adhere to the respective standards and principles.&nbsp;</p><br> <p><strong>Probation</strong></p><br> <p>For all new UNDP fixed term appointments (FTA), including for staff members being transferred or seconded to UNDP under the Inter-Organization Agreement concerning Transfer, Secondment or Loan of Staff, on an appointment of more than one year, continuation of the appointment beyond the initial 12 months is contingent upon the successful completion of a probationary period.</p><br> <p><strong>Right to select multiple candidates</strong></p><br> <p>UNDP reserves the right to select one or more candidates from this vacancy announcement.&nbsp; We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.</p><br> <p><strong>Use of AI by candidates</strong></p><br> <p>Applicants are invited to read UNDP’s guidance for candidates on using AI responsibly in UNDP recruitment and selection</p><br> <p><strong>Scam alert</strong></p><br> <p>UNDP does not charge a fee at any stage of its recruitment process. For further information, please see www.undp.org/scam-alert.</p><br><br> #LI-DNI<br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span> What you´ll do </span><ul> <li>Lead the People Capability Program, focusing on functional competencies for shop floor and leadership roles and&nbsp;Team Effectiveness via High Performing Teams programs for both leaders and operators</li> <li>Lead Strategic Workforce Planning to anticipate future skill needs</li> <li>Implement Front Line Worker and Manager Development Programs</li> <li>Champion Henkel’s Cultural Transformation and Leadership Commitments.</li> <li>Promote DEI initiatives and foster a cohesive plant culture</li> <li>Collaborate with hiring teams to improve recruitment outcomes</li> <li>Promote health, safety, and wellbeing programs tailored to production workers</li> <li>Partner with compensation teams to ensure fair and competitive pay</li> <li>Drive adoption of digital HR tools to enhance employee experience</li> <li>Facilitate systematic knowledge sharing across HR and production teams</li> </ul> <br><br> What makes you a good fit <ul> <li>Bachelor’s degree in human resources, Business Administration, or related field.&nbsp;Master’s degree or HR certification (e.g., SHRM, CIPD) preferred</li> <li>5+ years of HR experience, with at least 2 years in a manufacturing or industrial setting</li> <li>Experience in leading capability development or transformation programs is a strong advantage</li> <li>Strong facilitation and project management skills</li> <li>Deep understanding of labor laws, compliance, and social sustainability</li> </ul> Some perks of joining Henkel <ul> <li>Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year</li> <li>Diverse national and international growth opportunities</li> <li>Global wellbeing standards with health and preventive care programs</li> <li>Gender-neutral parental leave for a minimum of 8 weeks</li> <li>Employee Share Plan with voluntary investment and Henkel matching shares</li> <li>Medical Insurance for employees and dependents</li> <li>Employee Assistance Programme</li> <li>Pension Plan above regulatory requirement</li> <li>Meal vouchers</li> </ul> <p>At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We look for a diverse team of individuals who possess different backgrounds, experiences, personalities and mindsets.</p><br> <br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Main Responsibilities: Partner Management and Coordination: Ensure smooth and regular communication with various stakeholders: telecom operators, sales teams, technical teams, aggregators, and external partners. Be the primary point of contact for telecom operators in the Tunisian market, with the support of the sales and operations teams. Performance Management: Monitor and analyze the performance of the services and operations under your responsibility. Control key performance indicators (KPIs): revenue, user acquisition, ARPU, ROI, billing rate, churn rate, customer complaint rate, etc. Identify areas for improvement and implement the necessary actions to achieve growth and profitability objectives. Business Development: Participate in the launch of new digital services and products in collaboration with operators and internal teams. Identify growth and development opportunities within existing accounts. Contribute to the definition and evolution of the product and service roadmap in coordination with partners. Reporting and Analysis: Ensure the regular updating of dashboards and monitoring tools. Produce periodic reports on operational performance and results achieved. Conduct competitive intelligence and market research to identify industry trends, user expectations, and development opportunities in the Tunisian market.</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" ><font dir="auto" >Education and Experience: Bachelor's degree (Bac+3) or Master's degree (Bac+5) in Management, Business Administration, Marketing, Telecommunications, Project Management, or a related field. Minimum 6 years of experience in the telecommunications, digital services, mobile payment, or value-added services (VAS) sectors. Experience in account management, leading digital operations, or working with telecommunications operators is highly desirable.</font></font></p><p><font dir="auto" ><font dir="auto" >Technical and analytical skills: Excellent analytical, synthesis, and problem-solving abilities. Strong aptitude for identifying growth opportunities and proposing solutions tailored to business challenges. Proficiency in Key Performance Indicators (KPIs) and the ability to analyze results to optimize service performance. Good understanding of digital business models, mobile services, and telecommunications ecosystems.</font></font></p><p><font dir="auto" ><font dir="auto" >Personal Qualities: Dynamic, autonomous, and results-oriented. Excellent organizational and prioritization skills. Initiative and ability to work independently while collaborating effectively with multidisciplinary teams. Strong interpersonal skills and ability to develop lasting relationships with partners and clients.</font></font></p><p><font dir="auto" ><font dir="auto" >Language skills: Excellent command of French and Arabic, both written and spoken. Good level of professional English, enabling communication with international teams and the production of reports in English.</font></font></p><p><font dir="auto" ><font dir="auto" >Sector knowledge: Good knowledge of the telecommunications and digital market in Tunisia. Strong interest in digital services, mobile entertainment, payment solutions, and value-added services. Knowledge of Tunisian telecom operators and their business environment is a major asset.</font></font></p><p><font dir="auto" ><font dir="auto" >Conditions: Availability to work full-time (5 days a week) from our Tunis offices. Occasional travel within Tunisia or the region as required by the business.</font></font></p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Main missions</font></font></p><p><font dir="auto" ><font dir="auto" >Partner management and coordination</font></font></p><p><font dir="auto" ><font dir="auto" >Ensure smooth and regular communication with the various stakeholders: telecom operators, sales teams, technical teams, aggregators and external partners. Be the main point of contact for telecom operators in the Tunisian market, with the support of the sales and operational teams.</font></font></p><p><font dir="auto" ><font dir="auto" >Performance management</font></font></p><p><font dir="auto" ><font dir="auto" >Monitor and analyze the performance of the services and operations under your responsibility. Control key performance indicators (KPIs): revenue, user acquisition, ARPU, ROI, billing rate, churn rate, customer complaint rate, etc. Identify areas for improvement and implement the necessary actions to achieve growth and profitability objectives.</font></font></p><p><font dir="auto" ><font dir="auto" >Development of activities</font></font></p><p><font dir="auto" ><font dir="auto" >Participate in the launch of new digital services and products in collaboration with operators and internal teams. Identify growth and development opportunities within existing accounts. Contribute to the definition and evolution of the product and service roadmap in coordination with partners.</font></font></p><p><font dir="auto" ><font dir="auto" >Reporting and analysis</font></font></p><p><font dir="auto" ><font dir="auto" >Ensure the regular updating of dashboards and monitoring tools. Produce periodic reports on operational performance and results achieved. Conduct competitive intelligence and market research to identify industry trends, user expectations, and development opportunities in the Tunisian market.</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2><font dir="auto" ><font dir="auto" >Desired profile</font></font></h2><p><font dir="auto" ><font dir="auto" >Education and experience</font></font></p><p><font dir="auto" ><font dir="auto" >Bachelor's degree (Bac+3) or Master's degree (Bac+5) in Management, Business Administration, Marketing, Telecommunications, Project Management or a similar field.</font></font></p><p><font dir="auto" ><font dir="auto" >Minimum 3-5 years of experience in the telecommunications, digital services, mobile payment or value-added services (VAS) sector. Experience in account management, managing digital operations or working with telecom operators is highly valued.</font></font></p><p><font dir="auto" ><font dir="auto" >Technical and analytical skills</font></font></p><p><font dir="auto" ><font dir="auto" >Excellent analytical, synthesis, and problem-solving skills. Strong ability to identify growth opportunities and propose solutions tailored to business challenges. Proficiency in Key Performance Indicators (KPIs) and the ability to analyze results to optimize service performance. Good understanding of digital business models, mobile services, and telecommunications ecosystems.</font></font></p><p><font dir="auto" ><font dir="auto" >Personal qualities</font></font></p><p><font dir="auto" ><font dir="auto" >Dynamic, self-motivated, and results-oriented individual. Excellent organizational and prioritization skills. Proactive and able to work independently while collaborating effectively with multidisciplinary teams. Strong interpersonal skills and ability to develop lasting relationships with partners and clients.</font></font></p><p><font dir="auto" ><font dir="auto" >Language skills</font></font></p><p><font dir="auto" ><font dir="auto" >Excellent command of French and Arabic, both written and spoken. Good level of professional English allowing communication with international teams and the production of reports in English.</font></font></p><p><font dir="auto" ><font dir="auto" >Sector knowledge</font></font></p><p><font dir="auto" ><font dir="auto" >Good knowledge of the telecommunications and digital market in Tunisia. Strong interest in digital services, mobile entertainment, payment solutions and value-added services. Knowledge of Tunisian telecom operators and their business environment is a major asset.</font></font></p><p><font dir="auto" ><font dir="auto" >Terms</font></font></p><p><font dir="auto" ><font dir="auto" >Availability to work full-time (5 days a week) from our Tunis offices. Occasional travel within Tunisia or the region as required by business needs.</font></font></p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Innovation and Digitalisation Advisory Programme aims to strengthen the capacity of financial intermediaries across the EU to scale up financing for innovative SMEs, mid-caps and digital transformation investments. Implemented by the European Investment Bank under the InvestEU Advisory Hub, the programme will support financial institutions through tailored advisory services, market development activities, awareness-raising events, a dedicated helpdesk and the development of an eligibility-checking webtool for innovation and digitalisation finance. By improving technical expertise, operational readiness and access to practical guidance, the programme will help unlock more investment for Europe s innovation, digital competitiveness and long-term economic resilience.</p><p>This expert is the primary operational resource for the programme helpdesk under some activities. They will lead the set-up of the JIRA Service Management environment for the Innovation-Digitalisation scope, develop query workflows and triage procedures, and build the initial Knowledge Management store. Afterwards, they will carry the bulk of ongoing helpdesk operations registering and processing FI queries and attachments, supporting quality control of eligibility responses drafted by the FI Expert, handling follow-up communications, contributing to FAQs and guidance materials, and producing quarterly helpdesk monitoring reports. This requires a highly organised, detail-oriented professional with strong financial sector knowledge.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>University degree in Finance, Economics, Business Administration, Law, or a related field.</li><li>Minimum 3 years of professional experience in the EU in a financial sector support, advisory, or helpdesk/query-management role, with direct exposure to client-facing query handling.</li><li>Familiarity with financial intermediary operations and EU-funded or EIB Group financial instruments (intermediated loans, guarantees, or similar products) including a working understanding of innovation and digitalisation eligibility criteria is a strong asset.</li><li>Hands-on experience configuring and operating ticketing or case management systems, preferably JIRA Service Management or equivalent, including workflow design, triage logic, and reporting.</li><li>Experience developing and maintaining knowledge management repositories, FAQ databases, or structured guidance documentation for financial sector audiences.</li><li>Strong written communication skills in English ability to produce clear, accurate, and professionally structured responses to technical financial and regulatory queries under time pressure.</li><li>Proven ability to work within defined quality control and escalation procedures, and to collaborate effectively with senior technical and financial experts on complex query resolution.</li><li>Strong organisational and workload management skills this role handles a sustained, high-volume caseload across the full 24-month contract period.</li><li>Fluency in written and spoken English (CEFR C1 minimum); knowledge of additional EU languages is a strong asset given the multi-country scope of financial intermediary clients.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><div><p><b>STRATEGIC DIRECTION AND RIGHTNESS OF BRAND PRIORITIES</b></p><p>Infuse global &amp; national Red Bull priorities, strategies and the Red Bull philosophy in the market focusing on building a local face of our global brand.</p><p>Be the local intelligence for consumer insights and ensure top-notch understanding of the consumer in various fields which forms the basis of local idea generation and execution.</p><p>Understand how to grow the consumer base via P12M metrics and increase understanding of product functionality while driving trial through activities in line with brand values, international guidelines and local reality.</p><p>Develop and execute specific national and regional innovative Red Bull owned programs, implementing global best practices where they suit local needs.</p><p>Drive relevance across a variety of consumption occasions and moments of need through tailored messaging, amplification of occasion campaigns and activating the right big moments.</p><p>Work in conjunction with the sales team (Off &amp; On Premise) ensuring mental &amp; physical availability are going hand in hand and the product is at arm s reach in every field marketing activity.</p><p>Prepare and deliver the annual marketing BP in close collab with the MM and cross-functional alignment.</p><p>Work cross-functionally, managing internal &amp; external requests with Red Bull tone of voice in line with priorities.</p><p>Student Marketing &amp; Consumer Collecting</p><p>Bring the World of Red Bull to life on campus.</p><p>Drive trial that engages new users and expands the consumer base among students.</p><p>Recruit and lead Student Marketeers by clear expectations and guidelines to effectively plan and deliver on infusing Red Bull into student life during key occasions, using a from students for students approach.</p><p>Ensure a strong sales support program in place to drive distribution and stimulate sales, excite the trade and improve in store visibility in and around university.</p><p>Sports, Gaming &amp; Culture</p><p>Develop and execute marketing initiatives in relevant sports, gaming &amp; culture (music &amp; dance) playgrounds.</p><p>Build and activate relationships with key opinion leaders and important communities.</p><p>Identify and action opportunities to leverage the national and international athlete, player and dancer portfolio.</p><p>Deliver a strong 3rd party event program leveraging the opportunity for Red Bull ownable assets.</p><p>Determine potential beneficial partnerships by working with other brands driving efficiencies.</p><p>Media Network</p><p>Identify media that matters and build strong relationships.</p><p>Establish an impactful creator network.</p><p>Build tailored communication plans for local project activations.</p><p>Contribute to the creation of a premium and aspirational local face of the brand with a strong digital/ social media footprint.</p></div><div><p>PREMIUM APPEAL AND LOCAL PRIDE</p><p>Create and support local key events, scenes and marketing opportunities in line with Red Bull brand values, relevant to the local consumer and media landscape (participation &amp; spectators).</p><p>Ensure that every consumer experience with the brand is a positive one thanks to love for the detail and premium execution at events and all other field marketing activities.</p><p>Always have the consumer and brand eye in every single initiative and ensure we talk to the consumer in the most effective and efficient way with a strong focus on digital and social media, while ensuring that all the communication stays within the brand equity.</p><p>Add value to selective 3rd party events by determining the appropriate level of Red Bull brand support and branding with the objective of increasing brand visibility and product usage in relevant scenes.</p><p>Build a top-notch network and sustainable relationships with key influencers (local authorities, local sport and cultural opinion leaders relevant to our target, entrepreneurial and start-up communities, media outlets (TV, radio, print, digital and social media)).</p><p>Continually re-apply global, national and regional best practices when and where it makes sense.</p><p>Drive and manage upholding a clean logistical system to ensure you are having the right visibility tools in place to support local needs, succeeding in premium appearance and meeting our sustainability commitments.</p><p>Foster a premium and aspirational local face of the brand on Red Bull's local social media owned channels.</p><p>Student Marketing &amp; Consumer Collecting</p><p>Spend time in the field with Student Marketeers, coaching them on the job to have excellence in program execution that is successfully building brand and can love and resulting in becoming one on campus.</p><p>Activate national and international best practices in &amp; around universities encompassing the core program objectives. Surprise with ideas like hacks. Foster innovation.</p><p>Ensure effective interactions to drive positive trial with consumers, overcoming barriers &amp; negative perceptions when needed.</p><p>Train Student Marketeers to have the required skills for sales support activities (e.g. Ace of Sales).</p><p>Incorporate Indirect Sampling initiatives while ensuring we are reaching affording target.</p><p>Sports, Gaming &amp; Culture</p><p>Implement wow locally relevant projects and activate/implement global and national athletes and activities.</p><p>Identify national heroes and upcoming talents to bring them to the World of Red Bull.</p><p>Create and manage locally relevant sport, gaming and culture projects with executional excellence.</p><p>Ensure partner integration in the Red Bull way.</p><p>Media Network</p><p>Drive cans on social via giving wings to creators.</p><p>Maximize reach and win earned media that matters publishing Red Bull content and the can.</p><p>Create locally relevant stories on social via managed channels in close collab with regional team.</p><p>Ensure owned channels are up to date in collab with regional MN team.</p></div><div><p><b>MARKETING INNOVATION</b></p><p>Understand the latest generational trends by being close to our consumers and talking to our networks in the different scenes.</p><p>Involve the local team in idea generation and capitalize on their personal university lifestyle to identify technology/digitally/socially driven consumer trends early.</p><p>Own and execute new ideas that are locally relevant complementing the activation of global initiatives.</p><p>Based on the knowledge and understanding of the region, help come up with digital and social media initiatives as an integral part of success in field activities.</p><p>Lead the creative process with Student Marketeers for a constant flow of new ideas to build loyalty within the student audience.</p></div><div><p><br></p></div></div></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Are you passionate about AlGooru’s vision for education and would like to join as a full-time teacher?<br> Read along!<br> Who Are We ❓ ? AlGooru is the leading private tutoring platform in Saudi.<br> We're the first licensed by the National E-Learning Center (NELC), and we're renowned for providing tech-enabled tailored educational support to students from all ages and levels (K-12, university, and professionals).<br> ? We've been backed by various local, regional, and international investors including Constructor Capital, Plug &amp; Play Ventures, Techstars, KAUST, Hub71, family offices, and others.<br> ? A Fun Fact about AlGooru is that its name derives from “Guru,” a Sanskrit word meaning a mentor, guide, expert, or master.<br> The Role Highlights ? We are seeking a qualified Arabic teacher to provide full-time, at-home academic support for a small group of six students studying IGCSE and A-Level Arabic (Cambridge curriculum), with additional support in Sciences and Mathematics as needed.<br> This opportunity involves working with a high-profile private client in a uniquely personalized learning environment, where the teacher will play a key role in reinforcing the school curriculum, supporting academic progress, strengthening language skills, and preparing students for examinations.<br> Location: Riyadh, Kingdom of Saudi Arabia We welcome both locally based and international candidates open to relocation.<br> A Day In Your Life: Support students with their school Arabic curriculum (IGCSE / A-Level).<br> Provide supplementary support in Sciences and Mathematics as needed.<br> Reinforce concepts taught at school and assist with homework, assignments, and exam preparation.<br> Work in close coordination with the school curriculum and expectations.<br> Develop students’ skills in Arabic grammar, reading comprehension, essay writing, literature analysis, and speaking.<br> Use past papers and exam strategies to prepare students for Cambridge examinations.<br> Monitor progress and provide regular feedback to parents.<br> Adapt teaching to the different levels and needs of the six students.<br> Differentiate instruction to effectively support varying student levels and learning needs.<br> ?Perks: Opportunity to work within a high-caliber, private learning environment with strong potential for long-term collaboration.<br> Exposure to a premium client experience, enhancing your professional profile and positioning Highly competitive compensation package, including full support with relocation and residency (Iqama).<br> Comprehensive lifestyle benefits, including self-contained accommodation, annual travel to home country, structured time off, and additional premium allowances.<br> Full relocation support provided for international candidates.<br> ? Requirements Bachelor’s or Masters degree in Arabic, Education, or a related field.<br> Experience with IGCSE and/or A-Level Arabic (Cambridge curriculum preferred) Demonstrated experience teaching Cambridge IGCSE or A-Level Arabic, including familiarity with Cambridge assessment objectives and exam formats.<br> Experience supporting students in Sciences and Mathematics is preferred, particularly within an IGCSE and/or A-Level academic context.<br> Ability to work with school materials, syllabi, and teacher feedback to ensure strong alignment with the students’ school program.<br> Experience in preparing students using Cambridge past papers and mark schemes Strong knowledge of Arabic grammar, literature, and exam preparation.<br> Experience in private tutoring or working with small groups.<br> Ability to coordinate with school curriculum and academic expectations.<br> Strong communication and organizational skills.<br> Willingness to accompany the students on international travel to ensure continuity of learning and academic support.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span> What you´ll do </span><ul> <li>Lead the People Capability Program, focusing on functional competencies for shop floor and leadership roles and&nbsp;Team Effectiveness via High Performing Teams programs for both leaders and operators</li> <li>Lead Strategic Workforce Planning to anticipate future skill needs</li> <li>Implement Front Line Worker and Manager Development Programs</li> <li>Champion Henkel’s Cultural Transformation and Leadership Commitments.</li> <li>Promote DEI initiatives and foster a cohesive plant culture</li> <li>Collaborate with hiring teams to improve recruitment outcomes</li> <li>Promote health, safety, and wellbeing programs tailored to production workers</li> <li>Partner with compensation teams to ensure fair and competitive pay</li> <li>Drive adoption of digital HR tools to enhance employee experience</li> <li>Facilitate systematic knowledge sharing across HR and production teams</li> </ul> <br><br> What makes you a good fit <ul> <li>Bachelor’s degree in human resources, Business Administration, or related field.&nbsp;Master’s degree or HR certification (e.g., SHRM, CIPD) preferred</li> <li>5+ years of HR experience, with at least 2 years in a manufacturing or industrial setting</li> <li>Experience in leading capability development or transformation programs is a strong advantage</li> <li>Strong facilitation and project management skills</li> <li>Deep understanding of labor laws, compliance, and social sustainability</li> </ul> Some perks of joining Henkel <ul> <li>Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year</li> <li>Diverse national and international growth opportunities</li> <li>Global wellbeing standards with health and preventive care programs</li> <li>Gender-neutral parental leave for a minimum of 8 weeks</li> <li>Employee Share Plan with voluntary investment and Henkel matching shares</li> <li>Medical Insurance for employees and dependents</li> <li>Employee Assistance Programme</li> <li>Pension Plan above regulatory requirement</li> <li>Meal vouchers</li> </ul> <p>At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We look for a diverse team of individuals who possess different backgrounds, experiences, personalities and mindsets.</p><br> <br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are looking for people like us; hardworking, motivated, driven and of course fun. This role will be responsible for all aspects of recruitment for National Pen, as part of the Talent Acquisition and People team. This includes identifying candidates from various recruitment channels, screening candidates in German, present pre-qualified candidates who are the best match for the assigned positions, ensure compliance with our hiring policies and practices to meet overall recruiting goals in a multicultural and global environment. Ready to join us? Apply now and become part of a team that values creativity, collaboration, and continuous growth.</p><p>Primary responsibilities</p><ul><li>Manage end-to-end recruitment across multiple functions</li><li>Build and maintain strong talent pipelines</li><li>Partner with hiring managers to deliver tailored recruitment solutions to their needs</li><li>Conduct screenings and interviews to identify top talent</li><li>Optimize recruitment processes and implement best practices</li><li>Ensure a high-quality candidate experience throughout the hiring journey</li><li>Support employer branding initiatives and recruitment projects</li></ul><p>Growth &amp; Career Opportunities* At Pens.com, we strongly believe in internal development and mobility. Many of our team members grow within the organization through internal opportunities and promotions. This role can open the door to positions such as Talent Acquisition Coordinator, Talent Acquisition Specialist, Senior Talent Acquisition Specialist, Talent Acquisition Lead, or other cross-functional roles within HR and Operations.</p><p>Perks of the Day Shift</p><ul><li>Enjoy a structured daytime schedule that supports a healthy work-life balance</li><li>Benefit from direct collaboration and stronger team connections on-site</li><li>Keep your evenings and weekends free for personal time, family, or further development</li></ul><p>Our Hiring Process</p><ul><li>Application Review</li><li>Phone screening (if your profile matches the role requirements)</li><li>1-2 interview(s) with the Hiring Manager if the screening is successful (45 minutes to 1 hour)</li><li>Language test assessment (German)</li><li>Final decision</li></ul><p>Our values At Pens.com, we are guided by a set of core values that define our culture and approach to hiring:</p><ul><li>Customers-First: We are committed to delivering exceptional customer experiences, both internally and externally. By understanding and fulfilling customer needs, we create impactful solutions that leave a lasting impression.</li><li>Continuous Improvement: We believe in the power of growth and evolution. Through open communication and a culture of innovation, we continuously strive to enhance our business and adapt to changing landscapes.</li><li>Goal-Oriented: We set clear objectives, remain disciplined in execution, and hold ourselves accountable for achieving measurable goals. Our focus is on driving results and making meaningful progress.</li><li>Integrity: We prioritize ethics in everything we do, ensuring that our actions are grounded in integrity and responsibility towards our planet, products, and people.</li><li>People-Centric: We value and respect every member of our team, fostering an environment where diversity is celebrated, contributions are recognized, and growth is encouraged.</li></ul><p>Employee Testimonial Working as a Talent Acquisition Recruiter at Pens.com has given me valuable exposure to international hiring and diverse talent markets. It's a fast-paced and rewarding role where I've been able to strengthen my communication and stakeholder management skills while growing within a supportive and collaborative team. Nermine G.</p><p>Equal Opportunity Employer We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation - no applicant will be penalized as a result of such a request.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Requirements &amp; Qualifications</p><ul><li>Fluent in German is required</li><li>Upper Intermediate English level (French is a plus)</li><li>Knowledge of Microsoft Office package (Excel, outlook...)</li><li>Previous recruitment experience is plus</li><li>Communication skills, particularly the ability to build relationships across departments internally as well as with external third-party partners and candidates</li><li>Ability to prioritize multiple functions and tasks and manage work time efficiently</li></ul><p></p></section>

<p>As a Design Advisor on our specialized team, you will partner with customers to transform their ideas into impactful visual solutions. Whether creating custom designs from scratch, developing original creative concepts, or enhancing existing artwork and Vista templates, you'll combine creativity, design expertise, and customer collaboration to deliver exceptional results tailored to each customer's goals. This is a highly collaborative, customer-facing design role. You will lead scheduled design consultations with customers over video calls, and phone, using screen sharing to present your work, explain your creative decisions, gather feedback in real time, and collaboratively bring ideas to life. You will create custom designs from scratch, resolve sophisticated design requests, and support other design teams through both written and verbal communication. Success in this role requires confidence in communicating with customers, presenting creative concepts, and guiding them through design decisions while delivering an outstanding customer experience. You'll provide a high-quality customer experience across multiple channels, including video consultations, conference calls, phone, email, while consistently meeting our service standards and internal documentation. In addition, you will collaborate with colleagues across our global teams to support different markets whenever needed.</p><p>What You Will Do</p><p>As a Design Advisor at Vista, you'll do more than create great designs; you'll partner directly with customers to bring their vision to life. This role uniquely combines creative expertise with customer consultation, requiring excellent communication, presentation, and relationship-building skills. Success in this role requires you to feel comfortable leading customer conversations in English, presenting your work during live video consultations, explaining your creative decisions, responding to feedback in real time, and confidently guiding customers toward the best design solutions.</p><p>Here's how you'll make an impact:</p><ul><li>Lead Live Design Consultations: Facilitate scheduled video consultations and conference calls with customers, confidently presenting your work through screen sharing, explaining your design choices, gathering live feedback, and collaborating to achieve the best possible outcome.</li><li>Transform Ideas into Design: Create high-quality, customer-focused visual solutions tailored to each brand's unique identity and business goals, translating customer ideas into impactful creative work.</li><li>Act as a Creative Advisor: Build trust with customers by understanding their goals, recommending design solutions, and guiding them through creative decisions with professionalism and confidence.</li><li>Present &amp; Influence: Clearly communicate design rationale, present concepts in an engaging and structured way, recommend layout improvements, and educate customers on design best practices and Vista's product solutions.</li><li>Solve Creative Challenges: Interpret customer briefs, research business needs, and deliver polished designs that balance creativity, usability, and commercial objectives while adapting quickly to customer feedback during live sessions.</li><li>Deliver an Exceptional Customer Experience: Create positive, engaging interactions across video calls, conference calls, phone, email, chat, messaging, and support tickets, ensuring every customer feels heard, supported, and confident throughout their design journey.</li><li>Collaborate Globally: Partner with a diverse global community of designers to share knowledge, participate in design reviews, provide constructive feedback, and support colleagues across multiple markets.</li><li>Embrace Emerging Tools: Continuously expand your expertise in Vista's products, design technologies, and AI-powered creative workflows to deliver innovative solutions and continuously improve the customer experience.</li></ul><p>What Success Looks Like</p><p>You'll thrive in this role if you:</p><ul><li>Enjoy interacting directly with customers and building strong relationships.</li><li>Are confident in leading video calls, conference calls, and screen-sharing sessions in English.</li><li>Can present and explain your creative decisions clearly and professionally.</li><li>Feel comfortable receiving and incorporating live customer feedback into your designs.</li><li>Balance creativity with customer needs and business objectives.</li><li>Deliver outstanding design quality while providing an exceptional customer experience.</li><li>Enjoy collaborating with teammates across global markets and learning from diverse perspectives.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Graphic Design Education: A degree, diploma, or formal education in Graphic Design, Visual Communication, Fine Arts, or a related creative field. Equivalent professional experience combined with an outstanding portfolio demonstrating strong design fundamentals may also be considered.</li><li>Design Experience: At least 1 year of professional graphic design experience, with a strong portfolio showcasing expertise in design fundamentals, typography, layout, composition, branding, and visual storytelling.</li><li>Technical Proficiency: Hands-on mastery of Adobe Creative Suite (Illustrator, Photoshop, InDesign) and confidence using modern design tools and workflows.</li><li>Creative Problem-Solving Skills: Ability to analyze customer briefs, understand business objectives, interpret feedback, and translate ideas into effective creative design solutions.</li><li>Customer-Facing Experience: Experience in a customer-facing role, with a proven ability to build rapport, communicate clearly in English (written and spoken), present ideas confidently, and guide customers through creative decisions.</li><li>Presentation &amp; Collaboration Skills: Comfortable presenting design concepts through video calls and screen sharing, explaining creative choices, receiving feedback, and collaborating with customers and global teams.</li><li>Schedule Flexibility: Adaptability to support different schedules and markets as business needs evolve.</li><li>Nice to Have: Either one year of graphic design proven experience or inexperienced but with a good portfolio. Fluency in one additional language alongside English is highly preferred. This may include French, Italian, Spanish, German, Portuguese, or any other language that enables support for our global customer base. Familiarity with AI-powered creative tools (e.g., Gemini, Nano Banana, or similar) to generate design inspiration, validate that customer requests have been accurately interpreted, and enhance overall design quality while maintaining human creativity and judgment.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><strong>Job Title:&nbsp;</strong></span><span><strong>Outbound Sales Account Manager - North American Market (Evening Shift)</strong></span> <br> <span><strong>Location: Tunis, Tunisia</strong></span> <br> <span><strong>Working Hours:&nbsp;</strong>Monday to Friday: 2.00 PM- 11.00 PM</span> <br> <span><strong>Report to:&nbsp;</strong></span><span><strong>Contact&nbsp;Centre&nbsp;Supervisor</strong></span> <br> <p><span><strong><u>Overview:</u></strong></span><br><span>This is an exciting opportunity for a motivated salesperson to become an Outbound Sales Account Manager at Pens.com. You will &nbsp;</span><span>play a critical role in delivering a best-in-class customer experience by combining deep subject-matter expertise, proactive engagement, and strategic relationship management. The role is focused on driving business outcomes, fostering customer loyalty, and ensuring operational excellence across high-value customers (HVCs). As a key player in customer experience, the ideal candidate must be a versatile professional who excels in customer relationship management, service quality enhancement, and cross-functional collaboration.&nbsp;</span></p><br> <p><span><strong>Ready to join us? Apply now and become part of a team that values creativity,</strong></span></p><br> <p><span><strong>collaboration, and continuous growth.</strong></span></p><br> <br> <p><span><strong><u>Primary responsibilities</u></strong></span></p><br> <ul> <li><span>Act as a trusted advisor for high-value customers, offering personalized support</span><span> ensuring strong relationships and high retention&nbsp;</span></li> <li><span>Personalize communication using CRM data, previous order history, and customer profiles</span></li> <li><span>Demonstrate a deep passion for delivering exceptional service and building lasting customer loyalty.</span></li> <li><span>Drive revenue growth by upselling, renewing accounts, and expanding existing client portfolios,&nbsp;</span><span>meet or exceed performance KPIs&nbsp;</span></li> <li><span>Understand client needs and provide tailored marketing and promotional solutions aligned with their objectives&nbsp;</span></li> <li><span>Maintain detailed documentation of customer interactions and outcomes.</span></li> <li><span>Advise clients on campaign strategies, product selection, and optimal use of their marketing budgets&nbsp;</span></li> <li><span>Coordinate with design, escalation, and different teams to solve customer problems or execute custom solutions</span></li> <li><span>Promote new products, offers, and marketing campaigns while staying informed on industry trends&nbsp;</span></li> <li><span>Contribute to continuous improvement initiatives and support projects aimed at enhancing processes and performance</span></li> <li><span>Share client success stories or feedback with relevant teams to drive continuous improvement</span></li> </ul> <br> <p><span><strong><u>Growth &amp; Career Opportunities</u></strong></span></p><br> <p><span>At&nbsp;Pens.com,&nbsp;we&nbsp;strongly&nbsp;believe&nbsp;in&nbsp;internal&nbsp;development&nbsp;and&nbsp;mobility.&nbsp;Manyof&nbsp;our&nbsp;team members&nbsp;grow&nbsp;within&nbsp;the&nbsp;organization&nbsp;through&nbsp;internal&nbsp;opportunities and&nbsp;promotions.</span></p><br> <br> <p><span><strong><u>Requirements &amp; Qualifications</u></strong></span></p><br> <ul> <li><span>Proven sales skills are a must with demonstrated ability to close deals, upsell, and consistently meet and exceed targets.&nbsp;</span></li> <li><span>Excellent communication and negotiation skills in English (written and spoken).&nbsp;</span></li> <li><span>Customer-focused mindset with active listening, problem-solving abilities and a quick analytical reflex for identifying needs.</span></li> <li><span>Strong organizational skills with attention to detail, ensuring effective follow up and documentation.&nbsp;</span></li> <li><span>Team player with a proactive attitude and willingness to learn and grow</span></li> </ul> <br> <p><span><strong><u>What we Offer</u></strong></span><br><span>&nbsp;At Pens.com, we are committed to supporting our employees both professionally and personally by offering:</span></p><br> <ul> <li><span>Transportation Support: Shuttle service for a stress-free commute</span></li> <li><span>Health Insurance: Comprehensive medical coverage to support your well-being</span></li> <li><span>Meal Vouchers: Daily meal support to make your workdays easier.</span></li> <li><span>Referral Bonus Program: Once an employee, get rewarded for referring talented people to join our team.</span></li> <li><span>Learning &amp; Development: Access to continuous training, e-learning platforms, and development programs to help you grow your skills and advance your career.</span></li> </ul> <br> <p><span><strong><u>Our values</u></strong></span></p><br> <p><span>At Pens.com, we are guided by a set of core values that define our culture and approach to hiring:</span></p><br> <p><span><strong>Customers-First:&nbsp;</strong></span></p><br> <p><span>We are committed to delivering exceptional customer experiences, both internally and externally. By understanding and fulfilling customer needs, we create impactful solutions that leave a lasting impression.</span></p><br> <p><span><strong>Continuous Improvement:&nbsp;</strong></span></p><br> <p><span>We believe in the power of growth and evolution. Through open communication and a culture of innovation, we continuously strive to enhance our business and adapt to changing landscapes.</span></p><br> <p><span><strong>Goal-Oriented:&nbsp;</strong></span></p><br> <p><span>We set clear objectives, remain disciplined in execution, and hold ourselves accountable for achieving measurable goals. Our focus is on driving results and making meaningful progress.</span></p><br> <p><span><strong>Integrity:&nbsp;</strong></span></p><br> <p><span>We prioritize ethics in everything we do, ensuring that our actions are grounded in integrity and responsibility towards our planet, products, and people.</span></p><br> <p><span><strong>People-Centric:&nbsp;</strong></span></p><br> <p><span>We value and respect every member of our team, fostering an environment where diversity is celebrated, contributions are recognized, and growth is encouraged.</span></p><br> <br> <span><strong>Equal Opportunity Employer</strong></span><br><span>We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation - no applicant will be penalized as a result of such a request.</span> <br> <p><span><strong>About Pens.com</strong></span><br><span>Pens.com's personalized promotional products are created for and inspired by small businesses. With 56 years of experience and serving 22 countries worldwide, Pens.com offers MORE value, savings and time to customers through expert guidance on a broad range of personalized promotional products, including writing instruments, stationery, drinkware, bags, gifts, and trade show accessories. Pens.com operates via a network of more&nbsp;than&nbsp;10&nbsp;facilities&nbsp;acrossNorth&nbsp;America,&nbsp;Europe,&nbsp;Africa,&nbsp;and&nbsp;Asia.</span><br><span>To&nbsp;learn&nbsp;more,visit:&nbsp;</span><span>www.PENS.com</span></p><br> <p><span>Pens.com&nbsp;is&nbsp;a&nbsp;National&nbsp;Pen&nbsp;and&nbsp;Cimpress&nbsp;brand&nbsp;(Nasdaq:&nbsp;CMPR).</span></p><br> <br> <p><span>#LI-AA1 #LI-Onsite</span></p><br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph">Who we are <br> <p>Glovo is part of the Delivery Hero Group, the world s pioneering local delivery platform, our mission is to deliver an amazing experience fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p> Job Description <br> <p>In this role, you ll be supporting the growth of top / SMB accounts partners, the backbone of Glovo s marketplace. You ll help local partners grow, boost their visibility, improve their operations, and reach more customers. By supporting these businesses, you ll directly shape how local communities grow and thrive through Glovo. It s a fast-paced, high-impact role where the sucess of many depends on your ability to manage relationships at scale.</p> <p> <strong>Your Journey:</strong> </p> <ul> <li> <p>Support the management of Top or SMB Accounts.</p> </li> <li> <p>Being a point of reference for operational tasks</p> </li> <li> <p>Build report and automatize the data analysis</p> </li> <li> <p>Help the team define and pursue the long-term strategy for the portfolio in terms of Growth, Promotions, Advertisement and Operations.</p> </li> <li> <p>Work alongside various internal departments to create and apply tailored solutions that address the needs of partners, including Operations, Marketing, Corporate, Customer service)</p> </li> <li> <p>Be informed, get involved and make things happen with a doer attitude</p> </li> <li> <p>Proactive in problem-solving </p> </li> <li> <p>Delivering insights and improvements via data-driven<strong> reporting.</strong> </p> </li> </ul> Qualifications <br> <ul> <li> <p>Languages: French, English</p> </li> <li> <p>- Highly data driven</p> </li> <li> <p>- Good commercial skills to influence, retain, and grow partners through persuasive communication, negotiation and data-backed storytelling.</p> </li> <li> <p>- Strong prioritization and time management skills to be able to manage a portfolio of accounts simultaneously.</p> </li> <li> <p>- Good level of autonomy, organization and speed of execution</p> </li> <li> <p>- Proficiency in Google Sheets &amp; Workspace.</p> </li> <li> <p>Familiarity with SQL- Recently completed a degree in Business, Marketing, or a related field.</p> </li> </ul> <p> </p> <p> </p> <p>Individuals representing diverse profiles, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.</p> <p>We believe driven talent deserves:</p> <ul> <li> <p> Private health insurance to keep you at your peak.</p> </li> <li> <p> Monthly Glovo credit to satisfy your cravings!</p> </li> <li> <p> Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!</p> </li> <li> <p> Online therapy and wellbeing benefits to ensure your mental well-being.</p> </li> </ul> Additional Information <br> <div></div></div></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>We are growing!<br> We are currently looking to hire a Freelance Video &amp; Content Creator to work with us remotely .<br> Who we are: Founded in 2006, CXG is a global customer experience uniquely positioned at the intersection of data-driven retail performance, customer experience transformation, and operational execution across 200+ luxury brands worldwide.<br> The mission of our 270 collaborators is to help brands transform customer and employee experiences through tailored insights, strategy, and implementation.<br> We are passionate about delivering impact.<br> Our clients include the world’s most admired luxury houses, and our solutions combine research, technology, and human expertise to elevate every customer interaction.<br> What We’re Looking For We’re looking for a Freelance Video &amp; Content Creator to produce short-form, mobile-first video for CXG Learn, our learning platform for luxury and premium brands.<br> Think elevated, engaging, “Insta-story” style learning — theory capsules, client scenarios, and animated formats that feel as premium as the brands we serve.<br> The ideal candidate brings strong visual storytelling, a sharp eye for pacing, and the ability to deliver polished, on-brand video efficiently and at volume.<br> A note on tools: Video production here uses familiar, standard tools — the focus is on quality, consistency, and a natural fit with our mobile-first, premium look and feel.<br> Key Responsibilities Short-Form Video Production Create short learning videos: theory videos, GIF-style videos, avatar videos, and immersive client-scenario videos.<br> Design for mobile first — portrait video, with landscape adaptations where needed.<br> Editing &amp; Motion Handle editing, subtitles, overlays, and motion graphics to a premium standard.<br> Apply consistent transitions, framing, voice, and music aligned to the CXG Learn style.<br> Content Adaptation Adapt and repurpose content across formats, languages, and learning paths.<br> Source or integrate stock and AI-generated visuals where appropriate.<br> Collaboration Work with the marketing and learning teams, iterating quickly through feedback.<br> Apply and help maintain the CXG Learn creative and video guidelines.<br> What will you bring along?<br> Core Skills Strong short-form video and motion design skills with a premium sensibility.<br> Proficiency in editing and motion tools (Adobe Premiere Pro, After Effects, or similar).<br> Experience with portrait/mobile-first video, subtitles, overlays, and motion graphics.<br> An eye for pacing, rhythm, and visual storytelling.<br> Proficient French speaker Bonus: avatar-based content, AI video tools, or sound design.<br> Experience 3+ years producing short-form video or motion content, ideally for premium or digital-first brands.<br> A showreel or portfolio demonstrating polished, on-brand video.<br> E-learning or luxury/retail experience is a plus.<br> Behavioural Attributes Efficient and organized, comfortable managing volume with consistent quality.<br> Proactive and adaptable in a remote, deadline-driven environment.<br> Collaborative, with strong communication and attention to detail.<br> A passion for continuous learning and emerging content trends.<br> Why Join CXG?<br> Work on high-impact learning experiences for globally recognized luxury brands.<br> Help shape a premium learning platform from the ground up.<br> Collaborate with a dynamic, multicultural team that values innovation and creativity.<br> A flexible, ongoing freelance engagement with room to grow.<br> If you love telling premium stories in short, mobile-first video, we’d love to see your reel.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>We are growing!<br> We are currently looking to hire an experienced Product Owner to join our Product team.<br> Who we are: Founded in 2006, CXG is a global customer experience uniquely positioned at the intersection of data-driven retail performance, customer experience transformation, and operational execution across 200+ luxury brands worldwide.<br> The mission of our 270 collaborators is to help brands transform customer and employee experiences through tailored insights, strategy, and implementation.<br> We are passionate about delivering impact.<br> Our clients include the world’s most admired luxury houses, and our solutions combine research, technology, and human expertise to elevate every customer interaction.<br> What you will be doing You will join a dynamic and fast-paced environment, working under the authority of the CXG CTO and reporting to our Senior Product Manager.<br> As Product Owner, you own the product backlog end-to-end and act as the bridge between business stakeholders and delivery teams.<br> You work across the full CXG product portfolio, including our B2B and B2C platforms and internal tools.<br> You translate business needs into a clear, prioritized backlog of user stories that align with product strategy and business processes, and you champion those requirements throughout the development lifecycle.<br> You are accountable for maximizing the value the team delivers each sprint, making day-to-day scope and priority decisions, and ensuring what ships genuinely solves user problems.<br> You also lead the team of Business Analysts, overseeing their day-to-day work on projects.<br> In addition, you are expected to embed AI-driven ways of working across the product lifecycle, from discovery and requirements through to delivery and support.<br> Here, passion, integrity and a "can-do" attitude are always top of mind.<br> Your daily responsibilities will involve: Own, refine, and prioritize the product backlog, translating business needs into well-defined epics, user stories, and acceptance criteria that align with the product roadmap and business processes.<br> Define scope and lead the requirements process for larger initiatives, including business workshop facilitation and roadmap development, working with business stakeholders, the Product Manager, and the Project Manager to manage the delivery backlog and timelines.<br> Act as the primary decision-maker on backlog priorities during sprints, balancing business value, effort, dependencies, and risk.<br> Engage with colleagues across departments to identify system integration points and dependencies, and develop high-level solution proposals, including scoping master data, reporting, access, and provisioning requirements.<br> Document requirements to the highest standard, including business architecture diagrams, use case definitions, and as-is / to-be process and flow charts.<br> Act as team leader for the Business Analysts team: oversee their work, set priorities, and review their day-to-day activities on projects.<br> Leverage AI tools to accelerate and improve product work, including drafting and refining user stories, analyzing requirements and meeting inputs, summarizing research, and building lightweight prototypes and workflow automations.<br> Contribute to shaping AI-enabled features within the product, partnering with Tech, Dev, and Data teams to define requirements, validate feasibility, and translate AI capabilities into user value.<br> Act as Subject Matter Expert and Product Liaison to the Tech/Dev and QA teams throughout design, build, and release.<br> Oversee testing and quality assurance of applications, ensuring they meet performance, security, and usability standards, and collaborate with QA teams to resolve defects and issues promptly.<br> Provide training and support to systems support specialists and end users, addressing questions and issues related to business applications.<br> Work within an Agile (Scrum) delivery model under the direction of the Product Manager, running backlog refinement, sprint planning, reviews, and stakeholder demos.<br> Effectively manage stakeholders, subject matter experts, executives, and other internal groups through clear written and verbal communication.<br> Manage change: work side by side with the Product Manager to implement new ideas effectively within company strategy, influencing decisions through collaboration, leadership, and a customer-focused approach.<br> What success looks like You will be successful in this role when you are effectively leading and developing the Business Analysts team, running a healthy and well-prioritized backlog that keeps delivery moving, and consistently bringing new features and improved processes to life across the CXG product portfolio.<br> What you will bring along Bachelor's degree Computer Science or Software Engineering; an MBA is a plus with minimum of 5 years in an IT-related field.<br> Minimum of 3–5 years as a Product Owner or Business Analyst on software products (Product Owner experience strongly preferred).<br> Proven experience with Agile (Scrum) methodology and the Product Owner role, including backlog management and story writing.<br> Hands-on experience using AI and generative AI tools, such as Claude, ChatGPT, and Copilot, in a professional context to improve productivity, analysis, or delivery, with a genuine enthusiasm for applying AI to product work.<br> Familiarity with AI and ML product concepts, and the ability to reason about how AI capabilities create user and business value (desirable).<br> Experience with product and project tracking tools (Jira, Azure DevOps/TFS, MS Project, etc.<br>). Strong technical background and familiarity with development tools and REST APIs.<br> Strong stakeholder management skills.<br> Resource and team management skills.<br> Team player with the ability to work on own initiative.<br> Excellent communication skills and mastery of the English language (written and spoken).<br> Strong management reporting and documentation capabilities.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><strong>Job Title:&nbsp;</strong>Goldstar&nbsp;Customer&nbsp;Support&nbsp;Agent&nbsp;–&nbsp;NA</span> <br> <span><strong>Location</strong>: Tunis, Tunisia</span> <br> <span><strong>Reporting to:&nbsp;</strong>Contact&nbsp;CentreOperations&nbsp;Supervisor</span> <br> <p><span><strong>Overview of Role:</strong></span></p><br> <p><span>The&nbsp;Customer Support&nbsp;Agent&nbsp;is responsible&nbsp;for managing pre-order, post-order, and general customerinquiries&nbsp;for&nbsp;theNorth American&nbsp;market,&nbsp;ensuring&nbsp;an&nbsp;excellent&nbsp;customer&nbsp;experience&nbsp;through timely communication, problem resolution, and coordination with&nbsp;internal teams.</span></p><br> <p><span>This&nbsp;role&nbsp;acts&nbsp;as&nbsp;a&nbsp;key&nbsp;pointof&nbsp;contact&nbsp;for&nbsp;customers&nbsp;and&nbsp;sales&nbsp;teams,supporting&nbsp;the&nbsp;fullorder lifecycle,&nbsp;from&nbsp;product&nbsp;inquiries&nbsp;and&nbsp;quotations&nbsp;through&nbsp;to&nbsp;delivery,&nbsp;issue&nbsp;resolution,&nbsp;and&nbsp;after-sales support.</span><br><span><strong>Ready to join us? Apply now and become part of a team that values creativity, collaboration, and continuous growth.</strong></span></p><br> <br> <p><span><strong><u>Primary responsibilities</u></strong></span><br> &nbsp;</p><br> <p><span><strong>Customer&nbsp;Support&nbsp;&amp;&nbsp;Communication</strong></span></p><br> <ul> <li><span>Handle&nbsp;inbound&nbsp;and&nbsp;outbound&nbsp;customer&nbsp;communications&nbsp;via&nbsp;email,phone,&nbsp;and&nbsp;chatin&nbsp;a professional and timely manner.</span></li> <li><span>Provide&nbsp;excellent&nbsp;customer&nbsp;service&nbsp;by&nbsp;resolving&nbsp;inquiries,&nbsp;complaints,&nbsp;and&nbsp;escalations&nbsp;throughto full&nbsp;resolution.</span></li> <li><span>Proactively&nbsp;communicate&nbsp;updates&nbsp;and&nbsp;manage&nbsp;customer&nbsp;expectations&nbsp;throughout&nbsp;theorder process.</span></li> </ul> <p><span><strong>Pre-Order&nbsp;Support</strong></span></p><br> <ul> <li><span>Manage&nbsp;customer&nbsp;requests&nbsp;related&nbsp;to&nbsp;pricing,&nbsp;quotations,&nbsp;product&nbsp;information, virtuals, samples,&nbsp;and product alternatives.</span></li> <li><span>Support&nbsp;customers&nbsp;and&nbsp;sales&nbsp;teams&nbsp;with&nbsp;productselection,&nbsp;vision&nbsp;boards,and&nbsp;other&nbsp;sales&nbsp;tools.</span></li> <li><span>Handle&nbsp;inquiries&nbsp;relatedto&nbsp;compliance,&nbsp;packaging,&nbsp;rush&nbsp;requests,&nbsp;and&nbsp;special&nbsp;orderrequirements.</span></li> </ul> <p><span><strong>Post-Order&nbsp;Support</strong></span></p><br> <ul> <li><span>Provide&nbsp;order&nbsp;updates,&nbsp;tracking&nbsp;information,&nbsp;and&nbsp;support&nbsp;for&nbsp;out-of-stock&nbsp;alternatives&nbsp;or&nbsp;order changes.</span></li> <li><span>Manage&nbsp;missed&nbsp;ship&nbsp;dates,delivery&nbsp;issues,&nbsp;returns,&nbsp;pickups,&nbsp;and&nbsp;reverselogistics&nbsp;activities.</span></li> <li><span>Create&nbsp;redo&nbsp;orders,&nbsp;production&nbsp;requests,&nbsp;and&nbsp;factory&nbsp;backorders&nbsp;where&nbsp;required.</span></li> </ul> <p><span><strong>Issue&nbsp;Resolution&nbsp;&amp;&nbsp;Escalation&nbsp;Management</strong></span></p><br> <ul> <li><span>Create and manage tickets, service requests, and action requests in internal systems to track and resolve issues efficiently.</span></li> <li><span>Process&nbsp;credit&nbsp;memosand&nbsp;coordinate&nbsp;corrective&nbsp;actions&nbsp;where&nbsp;necessary.</span></li> <li><span>Escalate&nbsp;issues&nbsp;appropriately&nbsp;and&nbsp;collaborate&nbsp;with&nbsp;internal&nbsp;stakeholders&nbsp;to&nbsp;ensure&nbsp;timely&nbsp;resolution.</span></li> </ul> <p><span><strong>Cross-Functional&nbsp;Collaboration</strong></span></p><br> <ul> <li><span>Work&nbsp;closely&nbsp;with&nbsp;Sales,&nbsp;Production,&nbsp;Logistics,&nbsp;and&nbsp;other&nbsp;internal&nbsp;teams&nbsp;to&nbsp;ensure&nbsp;smooth&nbsp;order&nbsp;processing and customer satisfaction.</span></li> <li><span>Support internal teams with API inquiries, website registration, and system-related processes when needed.</span></li> </ul> <p><span><strong>Administration&nbsp;&amp;&nbsp;Performance</strong></span></p><br> <ul> <li><span>Maintain&nbsp;accuraterecords&nbsp;of&nbsp;customerinteractions,&nbsp;issues,&nbsp;and&nbsp;resolutions&nbsp;in&nbsp;internal&nbsp;systems.</span></li> <li><span>Monitor&nbsp;and&nbsp;manage&nbsp;assigned&nbsp;tasks&nbsp;and&nbsp;workflows,&nbsp;ensuring&nbsp;SLAs&nbsp;and&nbsp;KPIs&nbsp;are&nbsp;consistently&nbsp;met.</span></li> <li><span>Contribute to team goals related to service levels, customer satisfaction (CSAT), and Net Promoter Score&nbsp;(NPS).</span></li> </ul> <p><span><strong>Additional&nbsp;Duties</strong></span></p><br> <ul> <li><span>Comply&nbsp;with&nbsp;allcompany&nbsp;policies,&nbsp;procedures,&nbsp;and&nbsp;safety&nbsp;regulations.</span></li> <li><span>Maintain&nbsp;a&nbsp;cleanand&nbsp;organised&nbsp;workenvironment.</span></li> <li><span>Support&nbsp;additional&nbsp;tasksand&nbsp;projects&nbsp;as&nbsp;required&nbsp;by&nbsp;management.</span></li> <li><span>Must&nbsp;be&nbsp;available&nbsp;to&nbsp;handle&nbsp;inboundand&nbsp;outbound&nbsp;communications&nbsp;(internal&nbsp;and&nbsp;external).</span></li> </ul> <br> <span><strong><u>Growth &amp; Career Opportunities</u></strong></span><br><span>At Pens.com, we strongly believe in internal development and mobility. Many of our team members grow within the organization through internal opportunities and promotions. This role can open the door to positions such as Senior Marketing Coordinator, Marketing Specialist, or other cross-functional roles within the business.</span> <br> <p><span><strong><u>Requirements &amp; Qualifications</u></strong></span></p><br> <span>Experience</span> <ul> <li><span>Previous&nbsp;experience&nbsp;in&nbsp;a&nbsp;customer&nbsp;service&nbsp;or&nbsp;sales&nbsp;role&nbsp;is&nbsp;essential.</span></li> <li><span>Experience&nbsp;in&nbsp;a&nbsp;B2B&nbsp;environment&nbsp;is&nbsp;an&nbsp;advantage.</span></li> <li><span>Experience&nbsp;in&nbsp;the&nbsp;promotional&nbsp;products&nbsp;industry&nbsp;is&nbsp;a&nbsp;plus&nbsp;but&nbsp;not&nbsp;required.</span></li> </ul><span>Skills&nbsp;&amp;&nbsp;Competencies</span> <ul> <li><span><strong>Languages&nbsp;</strong>– Native-level or near-native <strong>English&nbsp;</strong>language skills are required, particularly in <strong>spoken communication</strong>, as this role involves frequent phone interaction with customers and requires the ability to clearly understand, interpret, and resolve customer inquiries efficiently. Excellent written communication skills in <strong>English&nbsp;</strong>are also essential</span></li> <li><span>Strong&nbsp;customer&nbsp;service&nbsp;mindset&nbsp;with&nbsp;excellent&nbsp;communication&nbsp;and&nbsp;interpersonal&nbsp;skills.</span></li> <li><span>Strong&nbsp;problem-solving&nbsp;skillsand&nbsp;ability&nbsp;to&nbsp;make&nbsp;decisions&nbsp;quickly&nbsp;under&nbsp;pressure.</span></li> <li><span>Excellent&nbsp;attention&nbsp;to&nbsp;detail&nbsp;and&nbsp;a&nbsp;high&nbsp;level&nbsp;of&nbsp;accuracy.</span></li> <li><span>Strong&nbsp;organisational&nbsp;and&nbsp;time&nbsp;management&nbsp;skills&nbsp;with&nbsp;the&nbsp;ability&nbsp;to&nbsp;prioritize&nbsp;effectively.</span></li> <li><span>Ability&nbsp;to&nbsp;work&nbsp;with&nbsp;urgency&nbsp;in&nbsp;a&nbsp;fast-paced&nbsp;and&nbsp;dynamic&nbsp;environment.</span></li> <li><span>Team&nbsp;playerwith&nbsp;the&nbsp;abilityto&nbsp;collaborate&nbsp;cross-functionally.</span></li> <li><span>Strong&nbsp;computer&nbsp;literacy,&nbsp;including&nbsp;Microsoft&nbsp;Office,&nbsp;and&nbsp;online&nbsp;systems/databases.&nbsp;Salesforce experience would be an advantage</span></li> </ul> <br> <p><span><strong><u>Our Hiring Process</u></strong></span></p><br> <ul> <li><span>Application Review</span></li> <li><span>Phone screening (if your profile matches the role requirements)</span></li> <li><span>One interview with the Marketing Manager if the screening is successful (45 minutes to 1 hour)</span></li> <li><span>Final decision</span></li> </ul> <br> <p><span><strong><u>Our values</u></strong></span></p><br> <p><span>At Pens.com, we are guided by a set of core values that define our culture and approach to hiring:</span></p><br> <p><span><strong>Customers-First:&nbsp;</strong></span></p><br> <p><span>We are committed to delivering exceptional customer experiences, both internally and externally. By understanding and fulfilling customer needs, we create impactful solutions that leave a lasting impression.</span></p><br> <p><span><strong>Continuous Improvement:&nbsp;</strong></span></p><br> <p><span>We believe in the power of growth and evolution. Through open communication and a culture of innovation, we continuously strive to enhance our business and adapt to changing landscapes.</span></p><br> <p><span><strong>Goal-Oriented:&nbsp;</strong></span></p><br> <p><span>We set clear objectives, remain disciplined in execution, and hold ourselves accountable for achieving measurable goals. Our focus is on driving results and making meaningful progress.</span></p><br> <p><span><strong>Integrity:&nbsp;</strong></span></p><br> <p><span>We prioritize ethics in everything we do, ensuring that our actions are grounded in integrity and responsibility towards our planet, products, and people.</span></p><br> <p><span><strong>People-Centric:&nbsp;</strong></span></p><br> <p><span>We value and respect every member of our team, fostering an environment where diversity is celebrated, contributions are recognized, and growth is encouraged.</span></p><br> <br> <span><strong><u>Equal opportunity employer</u></strong></span><br><span>We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation - no applicant will be penalized as a result of such a request.</span> <br> <p><span><strong>About Goldstar</strong></span><br><span>Goldstar team operates in 5 continents, reflecting our dedication to meeting the unique needs of global clients while fostering strong local connections. By combining our international presence with tailored support, we deliver exceptional products and seamless service, building a community where shared growth and success thrive.</span></p><br> <p><span>Goldstar is on a mission to redefine the branded gift and promotional merchandising experience. Through our partners, we’re helping brands make simpler and smarter buying decisions, create more meaningful connections, and deliver exceptional value at every step of the way. We’re continuously working on being better at everything we do, embracing a desire for ongoing transparency, innovation and growing our focus on sustainable development.</span></p><br> <p><span>We’re committed to helping shape a better, brighter future—together</span></p><br> <br> <p><span>#LI-NG1 #LI-Onsite</span></p><br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Job Title: Outbound Sales Account Manager - North American Market (Evening Shift) Location: Tunis, Tunisia Working Hours: Monday to Friday: 2.00 PM- 11.00 PM Report to: Contact Centre Supervisor Overview: This is an exciting opportunity for a motivated salesperson to become an Outbound Sales Account Manager at Pens.com. You will play a critical role in delivering a best-in-class customer experience by combining deep subject-matter expertise, proactive engagement, and strategic relationship management. The role is focused on driving business outcomes, fostering customer loyalty, and ensuring operational excellence across high-value customers (HVCs). As a key player in customer experience, the ideal candidate must be a versatile professional who excels in customer relationship management, service quality enhancement, and cross-functional collaboration. Ready to join us? Apply now and become part of a team that values creativity, collaboration, and continuous growth. Primary responsibilities Act as a trusted advisor for high-value customers, offering personalized support ensuring strong relationships and high retention Personalize communication using CRM data, previous order history, and customer profiles Demonstrate a deep passion for delivering exceptional service and building lasting customer loyalty. Drive revenue growth by upselling, renewing accounts, and expanding existing client portfolios, meet or exceed performance KPIs Understand client needs and provide tailored marketing and promotional solutions aligned with their objectives Maintain detailed documentation of customer interactions and outcomes. Advise clients on campaign strategies, product selection, and optimal use of their marketing budgets Coordinate with design, escalation, and different teams to solve customer problems or execute custom solutions Promote new products, offers, and marketing campaigns while staying informed on industry trends Contribute to continuous improvement initiatives and support projects aimed at enhancing processes and performance Share client success stories or feedback with relevant teams to drive continuous improvement Growth &amp; Career Opportunities At Pens.com, we strongly believe in internal development and mobility. Manyof our team members grow within the organization through internal opportunities and promotions. What we Offer At Pens.com, we are committed to supporting our employees both professionally and personally by offering: Transportation Support: Shuttle service for a stress-free commute Health Insurance: Comprehensive medical coverage to support your well-being Meal Vouchers: Daily meal support to make your workdays easier. Referral Bonus Program: Once an employee, get rewarded for referring talented people to join our team. Learning &amp; Development: Access to continuous training, e-learning platforms, and development programs to help you grow your skills and advance your career. Our values At Pens.com, we are guided by a set of core values that define our culture and approach to hiring: Customers-First: We are committed to delivering exceptional customer experiences, both internally and externally. By understanding and fulfilling customer needs, we create impactful solutions that leave a lasting impression. Continuous Improvement: We believe in the power of growth and evolution. Through open communication and a culture of innovation, we continuously strive to enhance our business and adapt to changing landscapes. Goal-Oriented: We set clear objectives, remain disciplined in execution, and hold ourselves accountable for achieving measurable goals. Our focus is on driving results and making meaningful progress. Integrity: We prioritize ethics in everything we do, ensuring that our actions are grounded in integrity and responsibility towards our planet, products, and people. People-Centric: We value and respect every member of our team, fostering an environment where diversity is celebrated, contributions are recognized, and growth is encouraged. Equal Opportunity Employer We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation - no applicant will be penalized as a result of such a request. About Pens.com Pens.com's personalized promotional products are created for and inspired by small businesses. With 56 years of experience and serving 22 countries worldwide, Pens.com offers MORE value, savings and time to customers through expert guidance on a broad range of personalized promotional products, including writing instruments, stationery, drinkware, bags, gifts, and trade show accessories. Pens.com operates via a network of more than 10 facilities acrossNorth America, Europe, Africa, and Asia. To learn more,visit: www.PENS.com Pens.com is a National Pen and Cimpress brand (Nasdaq: CMPR). #LI-AA1 #LI-Onsite</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Proven sales skills are a must with demonstrated ability to close deals, upsell, and consistently meet and exceed targets.</li><li>Excellent communication and negotiation skills in English (written and spoken).</li><li>Customer-focused mindset with active listening, problem-solving abilities and a quick analytical reflex for identifying needs.</li><li>Strong organizational skills with attention to detail, ensuring effective follow up and documentation.</li><li>Team player with a proactive attitude and willingness to learn and grow</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The HR Generalist is a strategic and operational HR partner within the HR function, responsible for designing and delivering Learning &amp; Development initiatives, organizational effectiveness programs, talent retention strategies, employee engagement, and health &amp; wellbeing solutions for the Tunisia branch office. Operating in a highly regulated oil &amp; gas environment, the role ensures workforce capability, compliance with Tunisian labor law and hydrocarbons regulations, and alignment with HSSE standards. It works closely with the HR &amp; Communication Manager to translate the people strategy into concrete programs that strengthen culture, enhance performance, and support business continuity. Complementing the HR &amp; Payroll Administrator, who manages payroll and administrative processes, the HR Generalist owns the broader HR generalist and organizational development scope. The role is expected to operate with significant autonomy, lead cross-functional HR initiatives, act as a trusted advisor to line managers, and drive continuous improvement of HR practices across Mazarine Tunisia s operations.</p><p><strong>RESPONSIBILITIES &amp; TASKS</strong></p><p><strong>Learning, Training &amp; Development</strong></p><ul><li>Lead the design and implementation of training programs that build technical, managerial, behavior and HSSE (Health, Safety, Security &amp; Environment) capabilities critical to oil &amp; gas operations;</li><li>Support the HR &amp; Communication Manager in developing the annual Training &amp; Development plan, ensuring alignment with strategic objectives, compliance requirements, and identified workforce capability gaps;</li><li>Coordinate and deliver technical, managerial, soft-skills, and HSSE training programs: conduct needs analysis, source accredited providers, manage scheduling and logistics, and oversee post-training evaluation;</li><li>Build and maintain a comprehensive training catalogue covering operational, compliance, and leadership development needs; ensure relevance, quality, and alignment with industry standards;</li><li>Track training utilization, certification renewals, and budget consumption; produce regular reporting to the HR &amp; Communication Manager and ensure audit readiness;</li><li>Maintain training records and individual development plans in the HRIS, rotation compliance and mandatory HSSE certifications;</li><li>Identify and propose innovative learning formats (e-learning, coaching, peer learning, mentoring, simulation-based training) adapted to oil &amp; gas operational realities;</li><li>Contribute to continuous improvement of organizational effectiveness by integrating best practices from the energy sector and supporting long-term talent pipeline development.</li></ul><p><strong>HR Organisation</strong></p><ul><li>Ensure organizational structures remain aligned with evolving business needs and the operational realities of oil &amp; gas activities;</li><li>Update and maintain HR System, to reflect structural changes;</li><li>Support job evaluation processes, competency mapping, and grading recommendations, ensuring consistency with industry benchmarks and internal equity;</li><li>Conduct competency assessments and collaborate with line managers to align employee skill profiles with technical, HSSE, and leadership requirements specific to oil &amp; gas operations;</li><li>Maintain and standardize job description documentation, ensuring accuracy, and alignment with company standards;</li><li>Provide analytical support for workforce planning, including headcount reporting, skills &amp; competencies gap assessments, succession planning, and organizational design proposals.</li></ul><p><strong>Performance Management &amp; Retention</strong></p><ul><li>Coordinate the full performance management cycle, ensuring alignment with corporate objectives, HSSE standards, and oil &amp; gas operational realities;</li><li>Lead the annual and mid-year review processes: train managers, track completion, and consolidate outcomes with accuracy and consistency;</li><li>Support line managers in conducting effective performance conversations, providing coaching tools and frameworks to ensure fairness, transparency, and compliance;</li><li>Analyze performance outcomes to identify trends, risks, and development needs; escalate findings to the HR &amp; Communication Manager with actionable recommendations;</li><li>Design and implement targeted retention initiatives, including stay interviews, retention risk analysis, and tailored action plans for key staff;</li><li>Propose recognition programs that link performance results to both monetary and non-monetary rewards, reinforcing engagement and retention;</li><li>Monitor and report on key people indicators such as turnover and performance in collaboration with Group;</li><li>Contribute to building a culture of meritocracy and recognition, ensuring that performance management supports both employee motivation and business continuity.</li></ul><p><strong>Culture, Employee Engagement &amp; Wellbeing</strong></p><ul><li>Promote company culture and HSSE values, ensuring employees experience a positive, inclusive, and supportive working environment across operations;</li><li>Design and deliver onboarding programs that immerse new joiners in the company s culture, values, compliance standards, and safety practices specific to the oil &amp; gas industry;</li><li>Plan and coordinate team-building activities, internal events, and engagement programs that strengthen collaboration and reinforce a culture of safety and performance;</li><li>Administer and analyze employee engagement surveys; present findings to leadership and facilitate action planning to address workforce concerns and enhance retention;</li><li>In coordination with the Administration department, support the deployment of workplace initiatives contributing to a positive and engaging work environment;</li><li>Take an active part in all Labor union negotiations and social dialogue processes contributing to preparation, attending sessions, and monitoring the execution of commitments;</li><li>Act as a visible and approachable HR contact for culture and engagement matters, fostering trust, psychological safety, and a strong sense of belonging within a multicultural workforce.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Diploma Bachelor's degree (License, Bac+3) required, Master's degree (Bac+5) preferred, in Human Resources Management, Law (Social/Labor Law), Business Administration;</li><li>Additional certification or continuing education in Tunisian labor law, social security (CNSS) regulations or payroll practice is an asset;</li><li>Additional certifications in HSSE, labor relations, or international HR practices (e.g., CIPD, SHRM, trainings) considered an asset.</li><li>Minimum 5 years of progressive HR generalist experience, including exposure to labor law compliance, employee relations, and organizational development in Tunisia;</li><li>Demonstrated ownership of Learning &amp; Development, performance management, employee engagement, and retention programs in complex industrial or oil &amp; gas environments;</li><li>Proven track record in training design, delivery, and budget management, including HSSE (Health, Safety, Security &amp; Environment) programs and mandatory certifications;</li><li>Strong familiarity with Tunisian labor law, hydrocarbons code, and HR compliance requirements, including union relations and inspection procedures;</li><li>Experience in HRIS Systems and Microsoft Office (PowerPoint, Excel, Word), with the ability to produce executive-ready reports and analytics dashboards.</li><li>French, Arabic and English verbal and written (all three required).</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><strong>Job Title:&nbsp;</strong>Goldstar Processing Support Agent – UK Market (Day Shift)</span> <br> <span><strong>Location</strong>: Tunis, Tunisia</span> <br> <span><strong>Reporting to:&nbsp;</strong>Contact Centre Supervisor</span> <br> <span><strong>Overview of Role:</strong></span><br><span>The Order Processing Support Agent is responsible for managing the entire order processing cycle, from order entry stage to releasing orders to production. This role ensures that all orders are accurately entered into the system, verified for correctness, and released to the production team in a timely manner.</span><br><span><strong>Ready to join us? Apply now and become part of a team that values creativity, collaboration, and continuous growth.</strong></span> <br> <p><span><strong><u>Primary responsibilities</u></strong></span><br> &nbsp;</p><br> <ul> <li><span>Accurately enter customer orders into GOPA (Goldstar Order Processing Application) and upload relevant documentation/files linked to the order.</span></li> <li><span>Review order details for completeness and correctness, including quantities, pricing, stock availability, art and delivery dates, etc.</span></li> <li><span>Ensure artwork is processed accurately and in a timely manner before sending to the customer for approval (if required)</span></li> <li><span>Confirm artwork and order details with customers, addressing any discrepancies or queries promptly.</span></li> <li><span>Monitor the status of orders throughout the dashboard, ensuring timely updates and communications with the customer. Calling the customer by phone may be required if no responses are received via email.&nbsp;</span></li> <li><span>Address and resolve any order-related issues or delays, escalating to your order processing supervisor as necessary.</span></li> <li><span>Ensure all information has been checked to a high level of detail before updating correct ship date and releasing to production.&nbsp;</span></li> <li><span>Ensure all necessary production requirements and production instructions, are complete and clear, to avoid orders being placed on clarify.&nbsp;</span></li> <li><span>Provide timely and accurate updates to customers regarding order status, changes, or delays. (eg supply eligible/stock issues, clarifies, production problems, etc)&nbsp;</span></li> <li><span>Proactively communicate with customers to manage expectations and ensure satisfaction. Any other tasks that may be required</span></li> </ul> <br> <span><strong><u>Growth &amp; Career Opportunities</u></strong></span><br><span>At Pens.com, we strongly believe in internal development and mobility. Many of our team members grow within the organization through internal opportunities and promotions.</span> <br> <p><span><strong><u>Perks of the Day Shift</u></strong></span></p><br> <ul> <li><span>Collaborate in real time with cross-functional and international teams.</span></li> <li><span>Enjoy a structured schedule aligned with business hours.</span></li> </ul> <br> <p><span><strong><u>Requirements &amp; Qualifications</u></strong></span></p><br> <ul> <li><span><strong>Attention to detail</strong> – strong accuracy, reading, comprehension and listening skills are critical</span></li> <li><span><strong>Problem solving skills</strong> - The ability to think on your feet, the ability to work hard under pressure, and great problem-solving skills are three essential attributes for this role</span></li> <li><span><strong>Languages</strong> - Proficient written and oral (in English) is essential.&nbsp;</span></li> <li><span>Strong communicator – A team player with the ability to build relationships, and work with and through others to achieve Goldstar’s goals is essential&nbsp;</span></li> <li><span><strong>Customer Service Focus</strong> - A passion for delivering the highest levels of customer service, a ‘customer is king’ mentality and the ability to resolve customer issues effectively over the telephone is essential</span></li> <li><span>A <strong>sense of urgency</strong> and the ability to work in a fast-paced and challenging work environment is essential</span></li> <li><span><strong>Excellent organization</strong> and <strong>time-management</strong> skills are also essential</span></li> <li><span>Computer literate, with good keyboard skills; familiar with different on-line database packages and the <strong>Microsoft office Suite</strong> of products. Experience using the Matrix/GOPA entry app is an advantage.</span></li> </ul> <br> <p><span><strong><u>What we Offer</u></strong></span><br><span>&nbsp;At Pens.com, we are committed to supporting our employees both professionally and personally by offering:</span></p><br> <ul> <li><span>Transportation Support: Shuttle service for a stress-free commute</span></li> <li><span>Health Insurance: Comprehensive medical coverage to support your well-being</span></li> <li><span>Meal Vouchers: Daily meal support to make your workdays easier.</span></li> <li><span>Referral Bonus Program: Once an employee, get rewarded for referring talented people to join our team.</span></li> <li><span>Learning &amp; Development: Access to continuous training, e-learning platforms, and development programs to help you grow your skills and advance your career.</span></li> </ul> <br> <p><span><strong><u>Our Hiring Process</u></strong></span></p><br> <ul> <li><span>Application Review</span></li> <li><span>Phone screening (if your profile matches the role requirements)</span></li> <li><span>One interview with the Hiring Manager if the screening is successful (45 minutes to 1 hour)</span></li> <li><span>Final decision</span></li> </ul> <br> <p><span><strong><u>Our values</u></strong></span></p><br> <p><span>At Pens.com, we are guided by a set of core values that define our culture and approach to hiring:</span></p><br> <p><span><strong>Customers-First:&nbsp;</strong></span></p><br> <p><span>We are committed to delivering exceptional customer experiences, both internally and externally. By understanding and fulfilling customer needs, we create impactful solutions that leave a lasting impression.</span></p><br> <p><span><strong>Continuous Improvement:&nbsp;</strong></span></p><br> <p><span>We believe in the power of growth and evolution. Through open communication and a culture of innovation, we continuously strive to enhance our business and adapt to changing landscapes.</span></p><br> <p><span><strong>Goal-Oriented:&nbsp;</strong></span></p><br> <p><span>We set clear objectives, remain disciplined in execution, and hold ourselves accountable for achieving measurable goals. Our focus is on driving results and making meaningful progress.</span></p><br> <p><span><strong>Integrity:&nbsp;</strong></span></p><br> <p><span>We prioritize ethics in everything we do, ensuring that our actions are grounded in integrity and responsibility towards our planet, products, and people.</span></p><br> <p><span><strong>People-Centric:&nbsp;</strong></span></p><br> <p><span>We value and respect every member of our team, fostering an environment where diversity is celebrated, contributions are recognized, and growth is encouraged.</span></p><br> <br> <p><span><strong><u>Employee Testimonial</u></strong></span></p><br> <p><span>“Working as a Marketing Coordinator at Pens.com has given me great exposure to international campaigns and cross-functional collaboration. It’s a dynamic role where I’ve been able to develop both my analytical and creative skills while growing within a supportive team.”</span><br><span>— Sirine K.</span></p><br> <br> <span>We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation - no applicant will be penalized as a result of such a request.</span> <br> <p><span><strong>About Goldstar</strong></span><br><span>Goldstar team operates in 5 continents, reflecting our dedication to meeting the unique needs of global clients while fostering strong local connections. By combining our international presence with tailored support, we deliver exceptional products and seamless service, building a community where shared growth and success thrive.</span></p><br> <p><span>Goldstar is on a mission to redefine the branded gift and promotional merchandising experience. Through our partners, we’re helping brands make simpler and smarter buying decisions, create more meaningful connections, and deliver exceptional value at every step of the way. We’re continuously working on being better at everything we do, embracing a desire for ongoing transparency, innovation and growing our focus on sustainable development.</span></p><br> <p><span>We’re committed to helping shape a better, brighter future—together</span></p><br> <br> <p><span>#LI-AA1 #LI-Onsite</span></p><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><strong>Job Title:&nbsp;</strong>Goldstar&nbsp;Customer&nbsp;Support&nbsp;Agent&nbsp;–&nbsp;EU (Day Shift)</span> <br> <span><strong>Location</strong>: Tunis, Tunisia</span> <br> <span><strong>Reporting to:&nbsp;</strong>Contact&nbsp;Centre Operations&nbsp;Supervisor</span> <br> <p><span><strong>Overview of Role:</strong></span></p><br> <p><span>The Customer Support Agent is responsible for managing pre-order, post-order, and&nbsp;general customer&nbsp;inquiries&nbsp;for the&nbsp;European&nbsp;market,&nbsp;ensuring&nbsp;an&nbsp;excellent customer&nbsp;experience&nbsp;through timely communication, problem resolution, and coordination with internal teams.</span></p><br> <p><span>This&nbsp;role acts as&nbsp;a&nbsp;key&nbsp;point&nbsp;of&nbsp;contact&nbsp;for customers&nbsp;and&nbsp;sales teams,&nbsp;supporting&nbsp;the&nbsp;full&nbsp;order lifecycle,&nbsp;from&nbsp;product&nbsp;inquiries&nbsp;and&nbsp;quotations&nbsp;through&nbsp;to&nbsp;delivery,&nbsp;issue resolution,&nbsp;and&nbsp;after-sales support.</span><br><span><strong>Ready to join us? Apply now and become part of a team that values creativity, collaboration, and continuous growth.</strong></span></p><br> <br> <p><span><strong><u>Primary responsibilities</u></strong></span><br> &nbsp;</p><br> <p><span><strong>Customer&nbsp;Support&nbsp;&amp;&nbsp;Communication</strong></span></p><br> <ul> <li><span>Handle&nbsp;inbound&nbsp;and outbound&nbsp;customer&nbsp;communications&nbsp;via&nbsp;email, phone,&nbsp;and&nbsp;chat&nbsp;in&nbsp;a professional and timely manner.</span></li> <li><span>Provide&nbsp;excellent&nbsp;customer&nbsp;service&nbsp;by&nbsp;resolving&nbsp;inquiries,&nbsp;complaints,&nbsp;and escalations through&nbsp;to full resolution.</span></li> <li><span>Proactively&nbsp;communicate&nbsp;updates&nbsp;and&nbsp;manage&nbsp;customer&nbsp;expectations throughout&nbsp;the&nbsp;order process.</span></li> </ul> <p><span><strong>Pre-Order&nbsp;Support</strong></span></p><br> <ul> <li><span>Manage&nbsp;customer&nbsp;requests&nbsp;related&nbsp;to&nbsp;pricing,&nbsp;quotations,&nbsp;product&nbsp;information,&nbsp;virtuals,&nbsp;samples,&nbsp;and&nbsp;product&nbsp;alternatives.</span></li> <li><span>Support&nbsp;customers&nbsp;and&nbsp;sales&nbsp;teams with&nbsp;product&nbsp;selection,&nbsp;vision&nbsp;boards,&nbsp;and&nbsp;other sales tools.</span></li> <li><span>Handle&nbsp;inquiries&nbsp;related&nbsp;to&nbsp;compliance,&nbsp;packaging,&nbsp;rush&nbsp;requests,&nbsp;and special&nbsp;order requirements.</span></li> </ul> <p><span><strong>Post-Order&nbsp;Support</strong></span></p><br> <ul> <li><span>Provide&nbsp;order&nbsp;updates,&nbsp;tracking&nbsp;information,&nbsp;and&nbsp;support&nbsp;for&nbsp;out-of-stock&nbsp;alternatives or order changes.</span></li> <li><span>Manage&nbsp;missed&nbsp;ship&nbsp;dates,&nbsp;delivery&nbsp;issues,&nbsp;returns,&nbsp;pickups,&nbsp;and&nbsp;reverse&nbsp;logistics activities.</span></li> <li><span>Create&nbsp;redo&nbsp;orders,&nbsp;production&nbsp;requests,&nbsp;and&nbsp;factory&nbsp;back&nbsp;orders&nbsp;where&nbsp;required.</span></li> </ul> <p><span><strong>Issue&nbsp;Resolution&nbsp;&amp;&nbsp;Escalation&nbsp;Management</strong></span></p><br> <ul> <li><span>Create&nbsp;and&nbsp;manage&nbsp;tickets,&nbsp;service&nbsp;requests,&nbsp;and&nbsp;action&nbsp;requests&nbsp;in&nbsp;internal&nbsp;systems to track and resolve issues efficiently.</span></li> <li><span>Process&nbsp;credit&nbsp;memos&nbsp;and&nbsp;coordinate&nbsp;corrective&nbsp;actions&nbsp;where&nbsp;necessary.</span></li> <li><span>Escalate&nbsp;issues&nbsp;appropriately&nbsp;and&nbsp;collaborate&nbsp;with internal&nbsp;stakeholders&nbsp;to&nbsp;ensure timely resolution.</span></li> </ul> <p><span><strong>Cross-Functional&nbsp;Collaboration</strong></span></p><br> <ul> <li><span>Work closely&nbsp;with&nbsp;Sales, Production, Logistics,&nbsp;and other internal&nbsp;teams&nbsp;to ensure smooth&nbsp;order processing and customer satisfaction.</span></li> <li><span>Support&nbsp;internal&nbsp;teams&nbsp;with&nbsp;API&nbsp;inquiries,&nbsp;website&nbsp;registration,&nbsp;and&nbsp;system-related&nbsp;processes when needed.</span></li> </ul> <p><span><strong>Administration&nbsp;&amp;&nbsp;Performance</strong></span></p><br> <ul> <li><span>Maintain&nbsp;accurate&nbsp;records of&nbsp;customer&nbsp;interactions,&nbsp;issues,&nbsp;and&nbsp;resolutions&nbsp;in&nbsp;internal systems.</span></li> <li><span>Monitor&nbsp;and&nbsp;manage assigned&nbsp;tasks&nbsp;and workflows,&nbsp;ensuring&nbsp;SLAs&nbsp;and&nbsp;KPIs are consistently met.</span></li> <li><span>Contribute&nbsp;to&nbsp;team&nbsp;goals&nbsp;related&nbsp;to&nbsp;service&nbsp;levels,&nbsp;customer&nbsp;satisfaction&nbsp;(CSAT),&nbsp;and&nbsp;Net Promoter Score (NPS).</span></li> </ul> <p><span><strong>Additional Duties</strong></span></p><br> <ul> <li><span>Comply&nbsp;with&nbsp;all&nbsp;company&nbsp;policies,&nbsp;procedures,&nbsp;and&nbsp;safety&nbsp;regulations.</span></li> <li><span>Maintain&nbsp;a&nbsp;clean and&nbsp;organized&nbsp;work environment.</span></li> <li><span>Support&nbsp;additional&nbsp;tasks&nbsp;and&nbsp;projects&nbsp;as&nbsp;required&nbsp;by&nbsp;management.</span></li> <li><span>Must&nbsp;be&nbsp;available&nbsp;to&nbsp;handle&nbsp;inbound&nbsp;and&nbsp;outbound&nbsp;communications&nbsp;(internal&nbsp;and&nbsp;external).</span></li> </ul> <br> <span><strong><u>Growth &amp; Career Opportunities</u></strong></span><br><span>At Pens.com, we strongly believe in internal development and mobility. Many of our team members grow within the organization through internal opportunities and promotions.</span> <br> <p><span><strong><u>Requirements &amp; Qualifications</u></strong></span></p><br> <p><span><strong>Experience</strong></span></p><br> <ul> <li><span>Previous&nbsp;experience&nbsp;in&nbsp;a&nbsp;customer&nbsp;service&nbsp;or&nbsp;sales role&nbsp;is&nbsp;essential.</span></li> <li><span>Experience&nbsp;in&nbsp;a&nbsp;B2B&nbsp;environment&nbsp;is&nbsp;an&nbsp;advantage.</span></li> <li><span>Experience&nbsp;in&nbsp;the&nbsp;promotional&nbsp;products&nbsp;industry&nbsp;is&nbsp;a&nbsp;plus&nbsp;but&nbsp;not&nbsp;required.</span></li> </ul> <p><span><strong>Skills&nbsp;&amp;&nbsp;Competencies</strong></span></p><br> <ul> <li><span><strong>Languages&nbsp;</strong>– Native-level&nbsp;or&nbsp;near-native&nbsp;<strong>English &nbsp;</strong>language&nbsp;skills&nbsp;are required, particularly&nbsp;in&nbsp;<strong>spoken&nbsp;communication</strong>,&nbsp;as&nbsp;this&nbsp;role&nbsp;involves&nbsp;frequent&nbsp;phone&nbsp;interaction&nbsp;with&nbsp;customers&nbsp;and&nbsp;requires&nbsp;the&nbsp;ability&nbsp;to&nbsp;clearly&nbsp;understand, interpret,&nbsp;and&nbsp;resolve&nbsp;customer&nbsp;inquiries&nbsp;efficiently.&nbsp;Excellent&nbsp;written communication&nbsp;skills&nbsp;in&nbsp;<strong>English&nbsp;</strong>are&nbsp;also&nbsp;essential</span></li> <li><span>Strong&nbsp;customer service mindset&nbsp;with excellent&nbsp;communication&nbsp;and interpersonal skills.</span></li> <li><span>Strong&nbsp;problem-solving&nbsp;skills&nbsp;and&nbsp;ability&nbsp;to&nbsp;make&nbsp;decisions&nbsp;quickly&nbsp;under pressure.</span></li> <li><span>Excellent&nbsp;attention&nbsp;to&nbsp;detail&nbsp;and&nbsp;a&nbsp;high&nbsp;level&nbsp;of&nbsp;accuracy.</span></li> <li><span>Strong&nbsp;organizational&nbsp;and&nbsp;time&nbsp;management&nbsp;skills&nbsp;with&nbsp;the&nbsp;ability&nbsp;to&nbsp;prioritize effectively.</span></li> <li><span>Ability&nbsp;to&nbsp;work&nbsp;with&nbsp;urgency&nbsp;in&nbsp;a&nbsp;fast-paced&nbsp;and&nbsp;dynamic&nbsp;environment.</span></li> <li><span>Team&nbsp;player&nbsp;with&nbsp;the&nbsp;ability&nbsp;to&nbsp;collaborate&nbsp;cross-functionally.</span></li> <li><span>Strong&nbsp;computer literacy,&nbsp;including&nbsp;Microsoft&nbsp;Office,&nbsp;and&nbsp;online systems/databases.&nbsp;Salesforce&nbsp;experience&nbsp;would&nbsp;be&nbsp;an&nbsp;advantage</span></li> </ul> <br> <p><span><strong><u>Our Hiring Process</u></strong></span></p><br> <ul> <li><span>Application Review</span></li> <li><span>Phone screening (if your profile matches the role requirements)</span></li> <li><span>One interview with the Hiring Manager if the screening is successful (45 minutes to 1 hour)</span></li> <li><span>Final decision</span></li> </ul> <br> <p><span><strong><u>Our values</u></strong></span></p><br> <p><span>At Pens.com, we are guided by a set of core values that define our culture and approach to hiring:</span></p><br> <p><span><strong>Customers-First:&nbsp;</strong></span></p><br> <p><span>We are committed to delivering exceptional customer experiences, both internally and externally. By understanding and fulfilling customer needs, we create impactful solutions that leave a lasting impression.</span></p><br> <p><span><strong>Continuous Improvement:&nbsp;</strong></span></p><br> <p><span>We believe in the power of growth and evolution. Through open communication and a culture of innovation, we continuously strive to enhance our business and adapt to changing landscapes.</span></p><br> <p><span><strong>Goal-Oriented:&nbsp;</strong></span></p><br> <p><span>We set clear objectives, remain disciplined in execution, and hold ourselves accountable for achieving measurable goals. Our focus is on driving results and making meaningful progress.</span></p><br> <p><span><strong>Integrity:&nbsp;</strong></span></p><br> <p><span>We prioritize ethics in everything we do, ensuring that our actions are grounded in integrity and responsibility towards our planet, products, and people.</span></p><br> <p><span><strong>People-Centric:&nbsp;</strong></span></p><br> <p><span>We value and respect every member of our team, fostering an environment where diversity is celebrated, contributions are recognized, and growth is encouraged.</span></p><br> <br> <p><span><strong><u>Equal&nbsp;opportunity&nbsp;employer</u></strong></span></p><br> <p><span>We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation - no applicant will be penalized as a result of such a request.</span></p><br> <br> <p><span><strong>About Goldstar</strong></span><br><span>Goldstar team operates in 5 continents, reflecting our dedication to meeting the unique needs of global clients while fostering strong local connections. By combining our international presence with tailored support, we deliver exceptional products and seamless service, building a community where shared growth and success thrive.</span></p><br> <p><span>Goldstar is on a mission to redefine the branded gift and promotional merchandising experience. Through our partners, we’re helping brands make simpler and smarter buying decisions, create more meaningful connections, and deliver exceptional value at every step of the way. We’re continuously working on being better at everything we do, embracing a desire for ongoing transparency, innovation and growing our focus on sustainable development.</span></p><br> <p><span>We’re committed to helping shape a better, brighter future—together</span></p><br> <br> <br><br> </div>