وظائف فني نحاس في تونس

<p>As a support technician, you will be responsible for: Remotely diagnosing hardware or software IT malfunctions. Configuring the workstation to the user's needs and performing functional tests. Guiding the user to resolve the incident or taking remote control of the system. Escalating unresolved incidents if necessary, while paying attention to intervention deadlines, and keeping the user informed. Creating a precise description of the intervention after each call and filling in the necessary fields in the incident management tool.</p><p><strong>Desired Candidate Profile</strong></p><p>Passionate, with a degree in Information Technology, or you have at least 2 years of experience in user support or in a contact center. You are recently graduated or thinking about a career change. You speak French and English fluently. You are flexible over a wide range of hours and/or looking for hybrid work.</p>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Reporting directly to the Delivery Manager, you will be responsible for the operational management of a HelpDesk technician team, ensuring compliance with procedures and commitments. Responsibilities: You will manage daily production (prioritizing tasks, scheduling, and organizing team tasks). You will lead the implementation of procedures and knowledge management. You will be responsible for the integration, support, and training of your team members. You will ensure optimal production performance while meeting objectives, particularly regarding customer service quality (reporting, statistical monitoring). You will proactively suggest improvements to service quality (participation in the technical committee). You will participate in providing support to users.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">You speak fluent French and English. You have initial experience in IT and have already coordinated a team of helpdesk and/or field technicians. Your autonomy, analytical skills, and ability to synthesize information will be key to your success in this role. You have a strong understanding of the fundamentals of helpdesk and/or field support. You possess technical knowledge of the environment used (business applications, diagnostic tools, office suite). A Bachelor's degree plus a relevant qualification in IT and/or a minimum of 3 years' experience in a similar role is required. You will be responsible for supervising a team 24/7.</font></font></p>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Job Description: Reporting directly to the Delivery Manager, you will be responsible for the operational management of a HelpDesk technician team, ensuring compliance with procedures and commitments. Responsibilities: You will manage daily production (prioritizing tasks, scheduling, and organizing team tasks). You will lead the implementation of procedures and knowledge management. You will be responsible for the integration, support, and training of your team members. You will ensure optimal production performance while respecting objectives, particularly regarding customer service quality (reporting, statistical monitoring). You will proactively suggest improvements to service quality (participation in the technical committee). You will participate in providing support to users.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">You speak fluent French and English. You have initial experience in IT and have already coordinated a team of helpdesk and/or field technicians. Your autonomy, analytical and problem-solving skills will be key to success in this role. You have a strong understanding of the fundamentals of helpdesk and/or field support. You possess technical knowledge of the environment used (business applications, diagnostic tools, office suite). A Bachelor's degree plus a relevant qualification in IT and/or a minimum of 3 years' experience in a similar role is required. You will be responsible for supervising a team 24/7.</font></font></p>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Job Description: Reporting directly to the Delivery Manager, you will be responsible for the operational management of a HelpDesk technician team, ensuring compliance with procedures and commitments. Responsibilities: You will manage daily production (prioritizing tasks, scheduling, and organizing team tasks). You will lead the implementation of procedures and knowledge management. You will be responsible for the integration, support, and training of your team members. You will ensure optimal production performance while respecting objectives, particularly regarding customer service quality (reporting, statistical monitoring). You will proactively suggest improvements to service quality (participation in the technical committee). You will participate in providing support to users.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">You speak fluent French and English. You have initial experience in IT and have already coordinated a team of helpdesk and/or field technicians. Your autonomy, analytical and problem-solving skills will be key to success in this role. You have a strong understanding of the fundamentals of helpdesk and/or field support. You possess technical knowledge of the environment used (business applications, diagnostic tools, office suite). A Bachelor's degree plus a relevant qualification in IT and/or a minimum of 3 years' experience in a similar role is required. You will be responsible for supervising a team 24/7.</font></font></p>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Job Description: Reporting directly to the Delivery Manager, you will be responsible for the operational management of a HelpDesk technician team, ensuring compliance with procedures and commitments. Responsibilities: You will manage daily production (prioritizing tasks, scheduling, and organizing team tasks). You will lead the implementation of procedures and knowledge management. You will be responsible for the integration, support, and training of your team members. You will ensure optimal production performance while respecting objectives, particularly regarding customer service quality (reporting, statistical monitoring). You will proactively suggest improvements to service quality (participation in the technical committee). You will participate in providing support to users.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">You speak fluent French and English. You have initial experience in IT and have already coordinated a team of helpdesk and/or field technicians. Your autonomy, analytical and problem-solving skills will be key to success in this role. You have a strong understanding of the fundamentals of helpdesk and/or field support. You possess technical knowledge of the environment used (business applications, diagnostic tools, office suite). A Bachelor's degree plus a relevant qualification in IT and/or a minimum of 3 years' experience in a similar role is required. You will be responsible for supervising a team 24/7.</font></font></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Job Description: Reporting directly to the Delivery Manager, you will be responsible for the operational management of a HelpDesk technician team, ensuring compliance with procedures and commitments. Responsibilities: You will manage daily production (prioritizing tasks, scheduling, and organizing team tasks). You will lead the implementation of procedures and knowledge management. You will be responsible for the integration, support, and training of your team members. You will ensure optimal production performance while respecting objectives, particularly regarding customer service quality (reporting, statistical monitoring). You will proactively suggest improvements to service quality (participation in the technical committee). You will participate in providing support to users.</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" ><font dir="auto" >You speak fluent French and English. You have initial experience in IT and have already coordinated a team of helpdesk and/or field technicians. Your autonomy, analytical and problem-solving skills will be key to your success in this role. You have a strong understanding of the fundamentals of helpdesk and/or field support. You possess technical knowledge of the environment used (business applications, diagnostic tools, office suite). A Bachelor's degree plus a relevant qualification in IT and/or a minimum of 3 years' experience in a similar role is required. You will be responsible for supervising a team 24/7.</font></font></p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Job Description: Reporting directly to the Delivery Manager, you will be responsible for the operational management of a HelpDesk technician team, ensuring compliance with procedures and commitments. Responsibilities: You will manage daily production (prioritizing tasks, scheduling, and organizing team tasks). You will lead the implementation of procedures and knowledge management. You will be responsible for the integration, support, and training of your team members. You will ensure optimal production performance while respecting objectives, particularly regarding customer service quality (reporting, statistical monitoring). You will proactively suggest improvements to service quality (participation in the technical committee). You will participate in providing support to users.</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" ><font dir="auto" >You have initial experience in IT and have already coordinated a team of helpdesk and/or field technicians. Your autonomy, analytical skills, and ability to synthesize information will be key to your success in this role. You must have a solid understanding of the fundamentals of helpdesk and/or field support, as well as technical knowledge of the environment used (business applications, diagnostic tools, office suite). A bachelor's degree plus a relevant qualification in IT and/or a minimum of 3 years' experience in a similar role is required. You will be responsible for supervising a team 24/7.</font></font></p><p></p></section>

<p><strong>Job Summary:</strong> CROWN Maghreb Can is seeking a highly motivated Production Technician to operate and maintain manufacturing equipment, ensuring efficient production and quality control of metal packaging products.</p><p><strong>Job Responsibilities:</strong></p><ul><li>Operate and monitor various production machinery and equipment, including presses, forming machines, and conveyor systems, adhering to safety protocols and operating procedures.</li><li>Perform routine inspections, preventative maintenance, and minor repairs on production equipment to minimize downtime and ensure optimal performance.</li><li>Monitor product quality throughout the production process, conducting visual checks and using measuring tools to ensure compliance with specifications and standards.</li><li>Troubleshoot and resolve basic equipment malfunctions and production issues, escalating complex problems to senior technicians or supervisors.</li><li>Load and unload raw materials and finished products, ensuring accurate material handling and inventory management.</li><li>Complete production records, logs, and quality control documentation accurately and in a timely manner.</li><li>Maintain a clean and organized work environment, adhering to 6S principles and company safety regulations.</li><li>Collaborate effectively with team members and supervisors to achieve production targets and continuous improvement initiatives.</li><li>Adhere to all company policies, procedures, and safety guidelines.</li></ul><p><strong>Desired Candidate Profile</strong></p><p><strong>Job Qualifications:</strong></p><ul><li>High School Diploma or equivalent; a technical diploma or certification in a related field (e.g., industrial mechanics, electrical technology) is a plus.</li><li>Strong mechanical aptitude and ability to operate and troubleshoot production machinery.</li><li>Basic understanding of electrical systems and control panels is an advantage.</li><li>Ability to read and interpret technical manuals, blueprints, and production specifications.</li><li>Good communication skills, both verbal and written, with the ability to follow instructions and communicate effectively with team members.</li><li>Strong attention to detail and a commitment to producing high-quality work.</li><li>Ability to work independently and as part of a team in a fast-paced manufacturing environment.</li><li>Flexibility to work various shifts, including nights, weekends, and holidays, as required.</li></ul>

<p><font dir="auto" ><font dir="auto" >Design, validate, and develop manufacturing and inspection documentation (routings, instruction sheets, bills of materials, allocations). Manage process modifications and ensure technical and documentary compliance. Analyze performance gaps and propose corrective and preventive action plans. Participate in risk analyses (FMEA, MFT, etc.) and the implementation of new processes. Contribute to the qualification and requalification of special processes. Ensure the industrialization/production handover and maintain operational readiness. Lead or co-lead Lean projects (VSM, 5S, SMED, line setup, visual management, etc.). Identify and prioritize areas for improvement on production lines. Contribute to a culture of continuous improvement and support technicians in implementing actions. Monitor performance indicators (OEE, scrap, non-quality, cycle time). Define production resource requirements (machines, jigs, tooling, etc.) and validate their technical conformity. Manage their commissioning, validation, and obsolescence. Coordinate technical training for operators and technicians on their use. Participate in the design or adaptation of workstations (ergonomics, safety, workflow).</font></font></p><p><strong>Desired Candidate Profile</strong></p><ul><li><font dir="auto" ><font dir="auto" >Analytical, synthesis and structuring skills</font></font></li><li><font dir="auto" ><font dir="auto" >Interpersonal communication</font></font></li><li><font dir="auto" ><font dir="auto" >Cross-functional project management (steering)</font></font></li><li><font dir="auto" ><font dir="auto" >Results orientation</font></font></li><li><font dir="auto" ><font dir="auto" >Group animation</font></font></li></ul>

<p><font dir="auto" ><font dir="auto" >Design, validate, and develop manufacturing and inspection documentation (routings, instruction sheets, bills of materials, allocations). Manage process modifications and ensure technical and documentary compliance. Analyze performance gaps and propose corrective and preventive action plans. Participate in risk analyses (FMEA, MFT, etc.) and the implementation of new processes. Contribute to the qualification and requalification of special processes. Ensure the industrialization/production handover and maintain operational readiness. Lead or co-lead Lean projects (VSM, 5S, SMED, line setup, visual management, etc.). Identify and prioritize areas for improvement on production lines. Contribute to a culture of continuous improvement and support technicians in implementing actions. Monitor performance indicators (OEE, scrap, non-quality, cycle time). Define production resource requirements (machines, jigs, tooling, etc.) and validate their technical conformity. Manage their commissioning, validation, and obsolescence. Coordinate technical training for operators and technicians on their use. Participate in the design or adaptation of workstations (ergonomics, safety, workflow).</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" ><font dir="auto" >Analytical, synthesis, and structuring skills; interpersonal communication; cross-functional project management; results orientation; group facilitation</font></font></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Description<br><p>Role Overview<br> We are expanding our operations in the Democratic Republic of Congo and looking for an exceptional mechanical engineer to join our site team.</p><br><p>If you are a hands-on mechanical expert who thrives in heavy industrial environments and excels at maximizing equipment uptime, diagnosing complex mechanical failures, and optimizing machinery performance, this role is for you! You will be the technical backbone, ensuring our heavy assets operate safely, efficiently, and reliably.</p><br><p>Key Responsibilities<br> Equipment Reliability &amp; Maintenance: Develop and execute comprehensive preventive and predictive maintenance programs for heavy machinery and industrial equipment to maximize operational uptime.</p><br><p>Root-Cause Failure Analysis: Lead investigations into mechanical breakdowns, component failures, and system anomalies. Design and implement permanent engineering solutions to prevent recurrence.</p><br><p>Technical Oversight &amp; Spare Parts Specifications: Define technical specifications for critical spare parts, review material quality, and collaborate with procurement to ensure replacement components meet rigorous engineering standards.</p><br><p>Installation &amp; Commissioning: Oversee the installation, alignment, testing, and commissioning of new mechanical systems, hydraulic/pneumatic circuits, and heavy plant equipment.</p><br><p>Workshop &amp; Team Leadership: Guide on-site technicians and mechanical teams during complex repairs, ensuring strict adherence to safety protocols, quality standards, and standard operating procedures (SOPs).</p><br><br>Qualifications<br><p>Role Requirements &amp; Qualifications<br> Education: Bachelor’s degree in mechanical engineering or a closely related technical engineering discipline.</p><br><p>Language: Proficiency in French (spoken and written) for effective on-site communication and technical oversight.</p><br><br><br> </div>

<p>Supports the development of new production equipment and processes, provides training and technical support to production in coordination with Country and Production Management teams. Supports and applies planning, standardization and realization of Production Engineering activities within the cutting &amp; Wire Preparation Area (Equipment planning, creation and release of master data, etc.). Ensures the implementation of the production concept and integration of new processes in plant in collaboration with Production Concept Team on country level. Supports the definition and implementation of processes and material flows within the Cutting &amp; Wire Preparation Area (CWPA). Ensures the creation and maintenance of manufacturing master data including but not limited to Material Requirements Planning (MRP) and Cutting Area (CAO)optimisation P1/P2 systems, machine attributes and Failure Mode and Effects Analysis FMEA, etc. Creates, modifies and maintains all master data and documentation related to methods of manufacture (work instructions, visual aids, etc.) and ensures machine and operator instructions are present and up to date. Evaluates and manages the implementation of new products and technical changes according to the process description Change Management according CP 2.2.2, Identifies new material configurations (e.g. terminal wire Combinations, splice combinations, twist combinations etc ), Identifies new or obsolete tools &amp; supports the validation activity. Ensures the coordination of activities across departments and monitors results in order to achieve the defined objectives e.g. Provide training and technical support in production. Ensures the validation and release of production equipment and machine settings including but not limited to new material combinations, new tooling, work place layouts and workplace documents etc.</p><p><strong>Desired Candidate Profile</strong></p><p>Education Level : University Degree</p><p>Language : Fluent in English</p><p>Experience: Min 3 years in Production Technology or similar activity</p><p>Communication</p><p>Social &amp; intercultural sensitivity</p><p>Change management</p><p>Target &amp; result orientation</p><p>Motivation &amp; resilience</p><p>Self-organization</p><p>Conflict management</p><p>Teamwork</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><br></p><p><br></p><p><span ><font dir="auto" ><font dir="auto" >Experience: 5-7 years of technical and sales experience, ideally in the construction chemicals or technical industrial supply sector. Sector expertise: In-depth knowledge of regulatory, hygiene, and safety requirements specific to the Food &amp; Beverage (HACCP standards, chemical resistance) and Oil &amp; Gas (ATEX standards, harsh environments) industries. Technical skills: Mastery of complex B2B sales techniques (long sales cycles, technical/engineering contacts) and the fundamentals of international trade (Incoterms, regional road/sea logistics). Soft skills: Strong autonomy, resilience, intercultural adaptability, keen diplomacy, and excellent stress management in a complex industrial environment. Languages: Fluent French and Arabic (proficiency in Tunisian and Libyan Arabic is essential for fieldwork). Technical English required for communication with multinational companies and specification grids.</font></font></span></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><br></p><p></p></section>

<p>Ensures implementation of VCM standards within the country organisation. Trains country organization and offers technical support on the VCM processes and tools. Supports for logistics assessments in country VCM organization to monitor the adherence to the standards. Supports for management of central learning platform for logistics related processes. Monitors, analyzes and reports country inventories. Coordinates country inventory budget and forecasting process. Shares inventory reduction best practices and leads inventory workshops within the country. Identifies performance deviations based on the KPIs and organizes root cause analysis meetings. Supports definition of global VCM standards. Coordinates material committee focusing on accuracy, excess and obsolete inventory.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Engineer degree [Industrial engineering Logistics engineering - Technical engineering]</li><li>Master in logistics</li><li>Language: English C1 &amp; French C1</li><li>Communication</li><li>Social &amp; intercultural sensitivity</li><li>Change management</li><li>Target &amp; result orientation</li><li>Motivation &amp; resilience</li><li>Self-organization</li><li>Conflict management</li><li>Teamwork</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Job Description Main Responsibilities Client Onboarding: Support new clients with the technical and strategic setup of their loyalty program. Adoption Monitoring: Analyze application usage data from clients and end consumers. Strategic Consulting: Propose engagement campaigns (promotions, challenges, rewards) to boost customer engagement. Retention and Renewal: Monitor customer account health (Health Score) to identify churn risks. Account Expansion: Identify upselling/cross-selling opportunities for premium features. Voice of the Customer (VoC): Relay customer feedback to the product teams to improve the application.</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" ><font dir="auto" >Experience: 3-5 years of experience in Customer Success, ideally in the SaaS, E-commerce, or Retail Tech sectors. Technical Skills: Proficiency with CSM tools (Gainsight, ChurnZero), CRMs (Salesforce, HubSpot), and data analytics tools (Tableau, Looker). Industry Expertise: Strong marketing background related to loyalty programs, customer data (CDP/CRM), and customer journeys. Soft Skills: Excellent communication, results-oriented, strong listening skills, and negotiation skills. Languages: Fluent in English and French, both written and spoken.</font></font></p><p></p></section>

<p>Directly reporting to the Delivery Manager, you will be responsible for the operational management of a team of HelpDesk technicians, ensuring compliance with procedures and commitments.</p><p>Missions:</p><ul><li>You manage daily production (priority management, planning, organization of team tasks)</li><li>You drive the implementation of procedures and knowledge management</li><li>You take charge of the integration, support, and training of your team members</li><li>You are responsible for the optimal functioning of production in compliance with objectives, particularly in terms of customer service quality (reporting, statistical monitoring)</li><li>You are proactive in optimizing the quality of service (participation in technical committees)</li><li>You participate in support interventions for users.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>You speak French and English fluently.</p><p>You have previous experience in IT and have already coordinated a team of helpdesk and/or proximity technicians.</p><p>Your autonomy, analytical and synthesis skills will be determining criteria for success in this role.</p><p>Mastery of the core skills of service desk and/or proximity support.</p><p>Technical knowledge of the environment used (core applications, diagnostic tools, office environment).</p><p>Bac + qualification in IT and/or a minimum of 3 years of experience in a similar role.</p><p>Supervision of a 24/7 team.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Job Objective: To secure the adoption of the loyalty application by managing a portfolio of B2B clients (building materials retailers). The goal is to maximize the ROI of membership programs (mobile application) and ensure subscription renewals. Main Responsibilities: Client Onboarding: Support new clients in the technical and strategic setup of their loyalty program. Adoption Monitoring: Analyze application usage data by clients and end consumers. Strategic Consulting: Propose engagement campaigns (promotions, challenges, rewards) to boost customer engagement. Retention and Renewal: Monitor the health of client accounts (Health Score) to identify churn risks. Account Expansion: Identify upselling/cross-selling opportunities for premium features. Voice of the Customer (VoC): Relaying customer experience feedback to product teams to improve the application.</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><font dir="auto" ><font dir="auto" >Experience: 3-5 years of experience in Customer Success, ideally in the SaaS, E-commerce or Retail Tech sector.</font></font></li><li><font dir="auto" ><font dir="auto" >Technical skills: Proficiency in CSM tools (Gainsight, ChurnZero), CRMs (Salesforce, HubSpot) and data analysis tools (Tableau, Looker).</font></font></li><li><font dir="auto" ><font dir="auto" >Sector expertise: Solid marketing culture linked to loyalty mechanisms, customer data (CDP/CRM) and purchasing journeys.</font></font></li><li><font dir="auto" ><font dir="auto" >Soft Skills: Excellent communication, results orientation, strong listening skills and negotiation skills.</font></font></li><li><font dir="auto" ><font dir="auto" >Languages: Fluent in English and French, both spoken and written.</font></font></li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>As an integral part of the Customer Experience Department, this role will ensure client s satisfaction by providing technical and functional assistance to customers using our SaaS products (IPMS products, including Equinox Invention and Equinox Brand Proposal). This role requires a basic understanding of patent law and intellectual property concepts, as well as the ability to manage technical issues, troubleshoot software problems, and deliver exceptional customer service in a timely and efficient manger. The Customer Support Agent will respond to customer requests and follow the existing procedure to solve problems.</p><p>Principal Duties &amp; Responsibilities:</p><ul><li>Ensure client s satisfaction (provide technical and functional support).</li><li>Receive incoming customers' calls and emails.</li><li>Respond to customer requests and follow the existing procedure to solve problems (use of a bug tracker), including troubleshooting software problems, systems performance issues, and user errors.</li><li>Support and educate the customer in the use of our Questel SaaS products (Equinox suite).</li><li>Communicate customers' requests for improvement of our SaaS products.</li><li>Ensure a proper follow-up with the clients.</li><li>Ensure good co-operation with Sales, Admin and Technical Teams.</li><li>Meet with customers to understand their needs and provide support solutions.</li><li>Ensure to be up-to-date on the latest product features and system updates.</li><li>Follow internal trainings for new and existing patent software functionality, troubleshooting techniques, and customer service best practices.</li><li>Collaborate with Internal key team members to ensure high level of customer service matching our SLA'S</li><li>Communicate effectively with regional and global leadership if escalation is needed.</li><li>Work on special projects and other duties as assigned by management</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.</p><p>Education and Experience:</p><ul><li>Master or licence degree or comparable work experience</li><li>Proficient in Microsoft Office Suite</li><li>Minimum of two years experience in SaaS customer support (B to B), with a good ability to understand and solve technical problems.</li><li>Experience in the use of Equinox tools</li><li>Basic knowledge of Patents filing procedures or Intellectual Property in general</li><li>Fluency in French and English / proficiency at written French and English are required.</li><li>A third European language (Italian, Spanish, German) are a plus.</li></ul><p>Skills:</p><ul><li>Time management</li><li>Customer oriented</li><li>Autonomy and team spirit</li><li>Strong interpersonal, customer service, and telephone skills, and able to maintain, strengthen, and develop relationships</li><li>Strong problem-solving skills</li><li>Taste for learning and listening</li><li>Tech friendly and technical versatility</li><li>Effective multi-tasking/prioritization skills</li><li>Effective written and oral communication skills</li></ul><p>Supervision Received:</p><ul><li>Supervision is provided by the Customer Support Manager, Equinox</li></ul><p>Physical/Sensory/Mental Demands:</p><ul><li>The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to individuals with disabilities to perform the essential functions.</li><li>Consistently standing and/or sitting with the ability to meet with other team members</li><li>Consistently operating a computer and other office productivity machinery</li><li>Remembering names and details</li><li>Maintaining confidentiality of all information that is or will be confidential and proprietary to Questel or Questel s clients'</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Who We Are</b><p><b>ABOUT ENOVIS™</b></p><br><p>Enovis Corporation (NYSE: ENOV) is an innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows. Powered by a culture of continuous improvement, global talent and innovation, the Company’s extensive range of products, services and integrated technologies fuels active lifestyles in orthopedics and beyond.&nbsp;For more information about Enovis, please visit www.enovis.com.</p><br><p><b>What You'll Do</b></p><br><p>Manages the most complex production cells, such as molding areas. Handles a variety of tasks from repetitive to highly specialized non-repetitive production operations on complex assemblies. Adjusts and calibrates high-precision machinery, and uses advanced tools. Oversees detailed continuity checks and conducts stringent quality inspections in line with exacting quality standards. Demonstrates knowledge of complex assembly processes and problem-solving capabilities. Typically requires 2-4 years of related experience, with substantial independence in conducting tasks and making process improvements.</p><br><p><b><span>EQUAL EMPLOYMENT OPPORTUNITY</span></b><span><br>Enovis provides equal employment opportunities based on merit, experience, and other work-related criteria without regard to race, color, ethnicity, religion, national origin, sex, age, pregnancy, disability, veteran status, or any other status protected by applicable law. We also strive to provide reasonable accommodation to employees’ beliefs and practices that do not conflict with Enovis policies and applicable law. We value the unique contributions that every employee brings to their role with Enovis.</span></p><br> </div>