وظائف الخليج

<p>Performs handling of numerical controlled production machines, Instruments and their set up for part shaping via chip-forming process within the area of responsibility according work instructions - Ensures requested quality of the produced/manufactured parts through: - Being aware of the specific quality requirements - Self-control after completing own work/working step - Visual control of the completed work - Identification of defect parts or parts with suspected presence of defects, their detention, identification and immediate processing of information accordingly - Maintains appropriate process relevant documentation - Checks and ensures proper use and handling of the equipment, tools and materials (incl. visual control) - Performs complete evaluation of produced parts in required range - Records and documents measured parameters within the relevant software and paper documentation - Handles other machinery and Instruments used at the work station, i.e. parameter measuring devices, band saw, lathe etc. and other manual works during chip-forming process, i.e. grinding, cutting, drilling etc.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Education Level : BTS in Mechanical / Mechatronics / Electromechanical</li><li>Communication</li><li>Social &amp; intercultural sensitivity</li><li>Change management</li><li>Target &amp; result orientation</li><li>Motivation &amp; resilience</li><li>Self-organization</li><li>Conflict management</li><li>Teamwork</li></ul>

<p>The Junior Solutions Engineer participates in the implementation of our TBML solution for our international clients: environment preparation, data integration, testing, production deployment, and user support. The position combines technical, functional, and relational aspects, in direct contact with clients, in French and English, and in close collaboration with our Product, R&amp;D, QA, and DevOps teams.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Engineering degree in computer science, information systems, data, or equivalent field.</li><li>First experience, internship, or significant project in development, integration, application support, or software solution implementation.</li><li>Good foundation in Linux, Docker, databases, SQL, and web applications.</li><li>Proven ease with AI tools.</li><li>Knowledge of Java, Spring Boot, Angular, PostgreSQL, Elasticsearch, or similar technologies is appreciated.</li><li>Ability to quickly understand technical architecture, data flows, and functional issues.</li><li>Very good level of French and English, both written and spoken.</li><li>Ease of communication with technical and business stakeholders.</li><li>Ability to simply explain a technical subject, ask the right questions, and rephrase client needs.</li><li>Analytical mind, curiosity, rigor, and sense of responsibility.</li><li>Autonomy, versatility, and ability to work on diverse subjects.</li><li>Occasional availability to support production deployments or client travel.</li></ul>

<p>Is responsible for coordinating tasks to ensure customer satisfaction with quality-relevant issuesIs responsible for coordinating tasks to ensure customer satisfaction with quality-relevant issues. - Controls deployment of LEONI and customer quality strategies and drives quality actions. - Leads regular internal and external follow-up meetings and conducts regular customer and plant visits. - Ensures that actions are compliant with customer specific requirements (CSR). - Manages customer interface for all quality matters. - Takes actions in close consultation with management to ensure customer satisfaction. - Follows up rework for customers (customer responsibility). - Supports during pre-production and production. - Supports internal and customer audits. - Provides support for Q improvements. - Is responsible to determine and to negotiate LEONI liability in case of quality complaints (o-km, warranty). - Supports in the determination and negotiation of LEONI's liability in the event of technical complaints (o-km, warranty). - Supports by evaluating and negotiating project-specific requirements with customer. - Supports the evaluation of 1st tier Q-Contracts with customer and 1st tier suppliers.</p><p><strong>Desired Candidate Profile</strong></p><p>Education Level: University Degree in technical field Experience: Min 1 years in Operation Quality/ Quality Customer Interface/ Quality Project.</p><p>Benefits Local Language C1. English C1. ISO Standards. Total Quality Management (TQM). Quality Tools and Techniques. Quality Planning.</p>

<p>Delivery of Compensation and Benefits services within country - Creates, implements and reviews regularly local C&amp;B standards, guidelines and processes based on global Global HR Governance and local legal standards, e.g. tax, legal, statutory requirements etc. - Executes consistent and effective grading remuneration and rewarding system in the country in Comp. and Ben. role based on global HR standards - Sets-up compensation and benefits structure for the country based on global HR standards - Monitors competitive wage ranges and trends in order to develop and adjust compensation schemes based on global HR standards - Plans and deploys salary increases -collective and performance-based increases - based on global HR standards - Provides consultancy on C&amp;B relevant tasks and questions and offers trainings and intros including materials on C&amp;B topics - Ensures adherence to globally defined policies, processes, tools and frameworks - Ensures accurate &amp; compliant data quality including analysis, reporting, presentations etc.)for all C&amp;B related data, regular maintenance and required cleansing of data according to global or local rules defined - Exchanges with Global C&amp;B team and ensures distribution &amp; lead of global topics &amp; initiatives within local organization - Continuous improvement of C&amp;B processes and tools in the area of responsibility, implementing innovative best practices within HR and towards the business; focus on support of business</p><p><strong>Desired Candidate Profile</strong></p><p>Education Level : University Degree in Management - Finance - Accounting Language : Fluent in English &amp; French Communication Social &amp; intercultural sensitivity Change management Target &amp; result orientation Motivation &amp; resilience Self-organization Conflict management Teamwork</p>

<p>Performs handling of numerical controlled production machines, Instruments and their set up for part shaping via chip-forming process within the area of responsibility according work instructions</p><p>Ensures requested quality of the produced/manufactured parts through:</p><ul><li>Being aware of the specific quality requirements</li><li>Self-control after completing own work/working step</li><li>Visual control of the completed work</li><li>Identification of defect parts or parts with suspected presence of defects, their detention, identification and immediate processing of information accordingly</li></ul><p>Maintains appropriate process relevant documentation</p><p>Checks and ensures proper use and handling of the equipment, tools and materials (incl. visual control)</p><p>Performs complete evaluation of produced parts in required range</p><p>Records and documents measured parameters within the relevant software and paper documentation</p><p>Handles other machinery and Instruments used at the work station, i.e. parameter measuring devices, band saw, lathe etc. and other manual works during chip-forming process, i.e. grinding, cutting, drilling etc.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Education Level : BTS in Mechanical / Mechatronics / Electromechanical</li><li>Communication</li><li>Social &amp; intercultural sensitivity</li><li>Change management</li><li>Target &amp; result orientation</li><li>Motivation &amp; resilience</li><li>Self-organization</li><li>Conflict management</li><li>Teamwork</li></ul>

<p>Provides internal advice, creates concepts and promotes the implementation of activities on the topics of talent management, learning, personnel and management development, LEONI values and cultural development - Supports HR and country or site management in the annual talent management cycle - employee development conversations, performance &amp; development conferences, succession planning, etc. , including relevant IT tool support - Consults, designs, implements, controls and monitors country-specific development and talent activities, including development diagnostics in collaboration with leaders - Designs, implements and manages the country-specific learning offers and programs, including support for the learning management system LMS, is responsible for the national training catalog and supports global learning offers and the implementation of the global learning catalog - Assesses and analyses local learning needs according to organizational needs and creates and maintains the relevant annual training plan - Plans local learning offers and training courses, manages external training providers - coordination of content, coordination and support in training implementation, billing, overarching relationship management - or carries out training courses itself - Supports in coordinating and carrying out global employee surveys, conducts country or site surveys, consolidates results, assists in analyzing results and following up on derived actions - Advises, designs, implements, steers and monitors country-specific activities for further cultural development and the LEONI values - Ensures the quality of country-specific activities and measures and reports and monitors corresponding key figures - Communicates regularly with colleagues from the Global People Development, Leadership &amp; Culture team and the global expert community and supports cross-country projects, activities and the continuous improvement of processes and tools - Implementation and further development of local employee retention concepts based on global HR standards</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Adult Learning Theory</li><li>Integrated Learning</li><li>E-Learning concepts</li><li>Skills and competence model</li><li>Training design, planning and management</li><li>Leadership Development Programa</li><li>Handling changes and organisational culture</li><li>Training Evaluation</li><li>Employee Assessment</li><li>Talent Management Method</li><li>Standards and Procedures</li><li>Presentation Skills</li><li>Project Management</li><li>Written Communications</li><li>Customer Support</li><li>Evaluations</li><li>Prozess Management</li><li>Problem Solving Techniques</li><li>Data Interpretation</li><li>Facilitation</li><li>MS Office</li><li>SAP Success Factors</li><li>LMS Systeme</li></ul>

<p>The Junior Solutions Consultant acts as the interface between our international clients and our Product, R&amp;D, QA, and technical teams. They participate in the scoping of TBML projects, the formalization of requirements, monitoring their realization, and user support. The role combines functional understanding, project management, and client relations, in both French and English.</p><p><strong>Desired Candidate Profile</strong></p><p>Engineering degree, Master's in Information Systems, Computer Science, Finance, Project Management, or equivalent.</p><p>First experience, internship, or significant project in business analysis, project management, consulting, integration, or software solution implementation.</p><p>Ability to understand complex business processes and translate them into clear requirements.</p><p>Excellent writing, synthesis, and organizational skills.</p><p>Interest in software products, data, and compliance issues.</p><p>Proficiency with project management, documentation, and request tracking tools.</p><p>Proven proficiency with generative AI tools and the ability to formulate precise instructions to obtain directly usable results.</p><p>Critical thinking regarding AI outputs.</p><p>Knowledge of SQL, APIs, data formats, or web applications is appreciated.</p><p>Very good level of French and English, written and spoken.</p><p>Strong interpersonal skills and ability to communicate directly with international clients.</p><p>Ability to listen, rephrase, ask the right questions, and manage potentially conflicting expectations.</p><p>Autonomy, rigor, analytical skills, and sense of responsibility.</p><p>Ability to manage multiple subjects simultaneously and adapt quickly.</p>

<p>Accomplishes specific tasks within the Assembly area, (e.g. representative not full list) - Performs all checks as defined in the Quality control plan and records the required data - Identifies non-conforming products with "red card" process - Distributes and collects PDEK or other control charts - Gives feedback to line and to WPA for all non-conformities found on the assembly line (e.g. electrical test, clip test, inspection points, care points, etc.) by using the stop at first defect process - Inspects 5S / housekeeping application within the area of responsibility - Identifies areas of product risk e.g. material on the floor, terminals damaged, bent within holders, stands, mixed components, etc. - Checks that operators are qualified to work on the station in line with the skills matrix - Checks adherence to OK to Start procedure at the start of each shift - Performs check of error proofing conformity within the assembly area (e.g. good/bad sample test release, poka- yoke, jigs, etc.) - Varifies that assembly aid tools are available and used in proper condition (e.g. convolute and corrugated tube aids, pvc tube aids, etc.) - Validates the completion of the packing process and conformity according to work instructions - Ensures that in-line and off-line reworks are performed by qualified operators with released tools and respecting rework procedures - Inspects if documentation in workstation according to control plan and internal standards is followed - Audits final harness inspection in accordance with the QM plan and or additional care points</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Min BAC</li><li>English &amp; French</li><li>1 year Experience</li></ul><p>LEONI Communication Social &amp; intercultural sensitivity Change management Target &amp; result orientation Motivation &amp; resilience Self-organization Conflict management Teamwork</p>

<p>Is responsible for timely, efficient amd correct production of all samples (customer/internal/validation) and coordinates the sample/after market deliveries between all related internal functions (production, quality, engineering a.s.o.), suppliers and customer. Organizes and maintains the sample stock. - manages the sample and after market team in the plant - plans and organizes the prototype parts production in a efficient way in cooperation with the product section - ensures training on specific work instructions and processes related to prototype production - follows the P&amp;L for prototype production - defines and works activ on the process improvements for prototype production in coordination with engineering and the plant - defines the production concept for"after market" parts in cooperation with Industrialisation and the plant - ensures close collaboration with material suppliers, customer, Project Management, Quality, PPE, SCM and equipment supplier - tracking of parts without LEONI FORS partnumber to have the correct quantitiy in the correct time shedule for the correct building phase in the plant -control and manage the stock of parts without LEONI FORS part number -interface to the purchasing process for manual ordering material without LEONI part number -stock management for prototype parts to minimize the scrap</p><p><strong>Desired Candidate Profile</strong></p><ul><li>University Degree in technical field</li><li>English &amp; French</li><li>Communication</li><li>Social &amp; intercultural sensitivity</li><li>Change management</li><li>Target &amp; result orientation</li><li>Motivation &amp; resilience</li><li>Self-organization</li><li>Conflict management</li><li>Teamwork</li></ul>

<p>Manages purchasing tasks from customer RFQ through Start of Production (SOP) to End of Life (EOL) in line with purchasing standards and strategies, internal and external requirements Manages Purchasing activities in pre-development projects, including global sourcing of new components, new product families, new technologies, new suppliers in close collaboration with CTO Development Analyzes and edits Bills of Material (BOMs) to ensure material cost competitiveness and alignment with project targets Conducts global inquiries for all relevant parts (new, serial, development) across the full product lifecycle, including change management process (e.g. PCR) Contributes to make-or-buy decisions by evaluating material costs and integrating Purchasing strategies in close alignment with Category Management Negotiates costs and conditions with suppliers for assigned projects, considering Total Cost of Ownership (TCO), in close alignment with Category Management Develops Purchasing Concept for Customer Projects, including Business Plan deliverables, risks, opportunities and premises Manages material cost targets throughout the project lifecycle and reports performance. Identify and steers implementation of cost reduction opportunities using all available levers (e.g., negotiation, resourcing, VAVE, localization, etc.). Drafts and manages project specific supplier agreements (e.g. Project Lifetime Agreements, Tooling Agreements), ensuring legal and commercial robustness. Contributes to the supplier qualification and release process, particularly for onboarding new suppliers aligned with project requirements in close collaboration with Supplier Quality Management and Category Management Initiates, prepares and leads supplier sourcing events for new business awards in close collaboration with Category Management Ensures timely availability of critical data, including Business Plan input, commercial aspects. System prices, prototype cost and lead-time to enable seamless ordering by the plants Monitors and escalates milestone and capacity adherence for tooled components in collaboration with Advanced Supplier Quality Management (APQP) Supports special projects, initiatives and tasks assigned by senior leadership Strategic Integration &amp; Collaboration Acts as the Strategic Purchasing interface across departments including sales, development, quality, controlling, production, etc. Represents Strategic Purchasing in project kick-offs, gate / milestone reviews, risk assessments and business plan meetings. Integrates global purchasing aspects into project teams and ensure bidirectional information flow, e.g. about market trends, new technologies, etc. Compliance &amp; Standards Ensures adherence to internal standards, legal requirements, and environmental/safety regulations.</p><p><strong>Desired Candidate Profile</strong></p><p>Qualifications and Experience</p> <ul> <li>Functional/Professional University Degree in Technical field</li> <li>2-3 years of experience in Purchasing within the Automotive industry</li> <li>BOM analysis, ABC analysis, cost-benefit analysis</li> <li>Purchasing agreements and service level agreements</li> <li>Project coordination, tracking, and reporting</li> <li>Performance measurement and gap analysis</li> <li>Supplier Relationship Management</li> <li>Strategic Sourcing Methodological</li> <li>Benchmarking</li> <li>Performance Measurement</li> <li>Negotiation skills</li> <li>Presentation skills</li> <li>Contract Management</li> <li>Project management, presentation, and reporting</li> <li>Big data analytics and data visualization</li> <li>IT Tools Purchasing applications and reporting tools</li> <li>Spreadsheet, word processing, desktop publishing</li> <li>Internet and email proficiency</li> <li>Languages English: C1</li> </ul>

<p>Leads the Continuous Improvement (CI) process in order to improve the operational performance in area of responsibility - Manages and monitors CI - Continuous Improvement to ensure that expected results are delivered on time and at target, KPIs: M1&amp;M2 - Defines and updates the work instructions for Employee Continuous Improvement Process in the Plant/Country - Manages the proper evaluation of ideas in collaboration with the affected positions (e.g. CI committees, Controlling) - Manages the proper calculation of impact for CI initiatives (business case, pay-back or return on investment, etc.) - Leads the regular Plant CI Committee (in SMC or in Country) - Organizes CI campaigns and recognitions concept to generate and to implement CI ideas to promote employee CI and management CI - Provides all needed support and trainings to use the Ideas Management Software e. g. CIP software as local administration and LPI Software - Ensures transfer and implementation of ideas in the Plant or Country, especially between segments, departments and with other Plants or Countries - Checks ideas from other Plants or Countries to determine their applicability at own Plant or Country in collaboration with affected departments - Performs induction trainings: 5S, 8 types of waste, Idea Management software</p><p><strong>Desired Candidate Profile</strong></p><p>Education Level : Engineering degree in a relevant field Language: English B2 &amp; French C1 Communication Social &amp; intercultural sensitivity Change management Target &amp; result orientation Motivation &amp; resilience Self-organization Conflict management Teamwork</p>

<p>Despite these efforts, IOM s ability to respond to critical and lifesaving needs is increasingly constrained. Without additional support, thousands of migrants could be left without access to basic healthcare, putting their lives and the broader public health at risk. Increased support is therefore vital to enable IOM to bridge urgent service gaps, protect the most vulnerable, and uphold public health priorities until national systems are sufficiently equipped to respond independently.</p><p>Under the overall supervision of the Head of Sub-office (Zarzis) and the direct supervision of the migration health physician, the succeful incumbent will be responsible for the following tasks:</p><ul><li>Provide general assistance with the daily nursing activities to fulfil the technical requirements in the areas of:</li><ul><li>Medical examinations; Such as checking vital signs, weight, height, visual acuity; and, Blood, urine or sputum collection as required.</li><li>Support in TB management; Directly Observed Treatment Short Course (DOTS);</li><li>Support Infection prevention and control mechanisms;</li><li>Support pre-departure procedures and medical movements;</li><li>Support documentation, certification and information transmission;</li><li>Transport of samples to the laboratory in a proper and safe manner;</li><li>Liaise with the laboratory, receive results and reports in a timely manner; and,</li><li>Other technical areas as may be required.</li></ul><li>Provide support and general information to the migrants and/or refugees in relation to:</li><ul><li>The migration health assessment, specially focusing on Chest Xray, Immunization and sputum testing for those requiring it; and,</li><li>Treatments and referrals tpo public and private helath facilities.</li></ul><li>Support the medical team members with proper identification and follow up by:</li><ul><li>Comprehensive history taking;</li><li>Accurate and thorough Biodata collection;</li><li>Ensuring ID verification for each step of the health assessment process; and,</li><li>Keeping a register of applicants who undergo health investigations and testing.</li></ul><li>Follow the Health Programmes check lists and Standard Operating Procedures (SOP s) and maintain standard universal precautions within IOM clinics.</li><li>Assist in medical emergency management as well as with chronic case management and related procedures.</li><li>Arrange for specialist consultations and ensure receipt of specialist reports as assigned.</li><li>Support proper and accurate record keeping of applicants throughout the migration health assessment process, including uploading medical reports on the required databases.</li><li>Perform medical escort duties when required to ensure migrants receive continued care throughout all phases of migration (before departure, during the journey and at the final destination).</li><li>Assist the team with checking medical invoices.</li><li>Prepare list of medical drugs and supplies for ordering as requested by the Migration Health Physician or Migration Health Nurse, assist in inventory taking, confirm and receive ordered drugs and supplies; all in close coordination with the administrative and finance teams.</li><li>Perform other duties as may be assigned.</li></ul><p><strong>Desired Candidate Profile</strong></p><h2>Required Qualifications and Experience</h2><ul><li><strong>Education</strong>: Certificate or High School diploma from an accredited academic institution in Nursing. A valid license to practice nursing in the country of duty station. Accredited Universities are those listed in the UNESCO World Higher Education Database.</li><li><strong>Experience</strong>: For Bachelor's Degree holder a minimum of two (2) years of relevant clinical experience and for Diploma holder a minimum of four (4) years of relevant clinical experience. Training or working experience in the areas of Tuberculosis management, mass immunizations, communicable diseases, laboratory testing or public health is an advantage; and, Experience in working with people from different cultural background is an advantage.</li><li><strong>Knowledge</strong>: Knowledge of and experience in clinical nursing. Knowledge of principles of preventive care and disease control.</li><li><strong>Computer literacy</strong>: MS Office suite (Word, Excel, Access)</li><li><strong>Skills</strong>:<ul><li>Capacity to work effectively and harmoniously within people at different levels within and outside organization and with colleagues from varied cultures and professional backgrounds;</li><li>Candidate should be highly motivated with dynamic personality and the ability to work under pressure to meet deadlines;</li><li>Ability to draft correspondence and communicate effectively;</li><li>High level of computer literacy (MS Office Word, Excel and Outlook); experience in handling web-based management system;</li><li>Ability to analyse and interpret source information and data; capable of designing, reviewing and revising business processes to achieve efficiency;</li><li>Strong organizational and planning skills;</li><li>Excellent time management skills;</li><li>Excellent verbal and written communication skills in all three languages (Arabic, French, English);</li><li>Attention to details and problem-solving skills;</li><li>Capacity to work effectively and harmoniously within a team of colleagues from varied cultures and professional backgrounds.</li></ul></li><li><strong>Languages</strong>: All IOM staff members in all categories are required to be fluent in one of the IOM's official languages (English, French, Spanish). For this position, For all applicants, fluency in French, and english is required (oral and written). Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.</li></ul><h2>Required Competencies</h2><p>IOM s competency framework can be found at this link . Competencies will be assessed during the selection process.</p><h2>Values</h2><p>All IOM staff members must abide by and demonstrate these five values:</p><ul><li><strong>Inclusion and respect for diversity</strong>: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.</li><li><strong>Integrity and transparency</strong>: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.</li><li><strong>Professionalism</strong>: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.</li><li><strong>Courage</strong>: Demonstrates willingness to take a stand on issues of importance.</li><li><strong>Empathy</strong>: Shows compassion for others, makes people feel safe, respected and fairly treated.</li></ul><h2>Core Competencies behavioural indicators Level 1</h2><ul><li><strong>Teamwork</strong>: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.</li><li><strong>Delivering results</strong>: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.</li><li><strong>Managing and sharing knowledge</strong>: Continuously seeks to learn, share knowledge and innovate.</li><li><strong>Accountability</strong>: Takes ownership for achieving the Organization s priorities and assumes responsibility for own actions and delegated work.</li><li><strong>Communication</strong>: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.</li></ul><h2>Managerial Competencies behavioural indicators Level 2, if with direct reports</h2><ul><li><strong>Leadership</strong>: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization s vision. Assists others to realize and develop their leadership and professional potential.</li><li><strong>Empowering others</strong>: Creates an enabling environment where staff can contribute their best and develop their potential.</li><li><strong>Building Trust</strong>: Promotes shared values and creates an atmosphere of trust and honesty.</li><li><strong>Strategic thinking and vision</strong>: Works strategically to realize the Organization s goals and communicates a clear strategic direction.</li><li><strong>Humility</strong>: Leads with humility and shows openness to acknowledging own shortcomings.</li></ul>

<p>Dans le cadre du renforcement de notre p le comptable, nous recrutons un(e) Team Leader Comptabilit ma trisant le cycle complet de comptabilit et disposant d une solide exp rience dans la gestion d quipes. Mission principale Planifier et superviser les activit s comptables (cl tures mensuelles et annuelles) Garantir le respect des d lais, de la qualit et des KPIs Encadrer, accompagner et d velopper les membres de l l'quipe Assurer le reporting r gulier aupr s du management Contribuer l am lioration continue des processus Collaborer avec les quipes internes (Finance, Tr sorerie, Paie, IT ) et les partenaires en France</p><p><strong>Desired Candidate Profile</strong></p><p>Profil recherch</p><ul><li>Bac+3 minimum en Comptabilit / Finance</li><li>5-7 ans d exp rience en comptabilit dont au moins 1 an en management ou coordination</li><li>Bonne ma trise des principes comptables et d Excel (SAP est un plus)</li><li>Fran ais B2 minimum (anglais appr ci )</li></ul><p>Soft Skills &amp; Leadership</p><ul><li>Leadership naturel, courage manag rial et sens p dagogique.</li><li>Tr s bonne communication et diplomatie.</li><li>Rigueur, capacit d analyse et gestion des priorit s.</li><li>Orientation r sultats, sens de l organisation et autonomie.</li><li>Capacit g rer des situations complexes et arbitrer.</li><li>Esprit d quipe, orientation client et attitude positive</li></ul>

<p>We wish to strengthen our Sousse team and recruit "Agent Service Client, Sousse".</p><p>Principal responsibilities :</p><ul><li>Respond to customer requests by phone, email, on social networks</li><li>Inform customers according to their requests: duplicate receipts, store information, product return conditions, etc.</li><li>Forward different requests to the relevant departments</li><li>Assemble files concerning bodily and material damage.</li><li>Analyze files and liaise with different departments to find solutions to customer requests, forward files, and ensure follow-up.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Experience: 0- 3 years</li><li>Skills: Excellent telephone skills, Excellent level in French (C1), Resistance to stress, ability to take a step back, Rigorous, Organized, Good spelling.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span>Murex is a global fintech leader in trading, risk management and processing solutions for capital markets.</span></p><br><p><span>Operating from our 19 offices, 3 400 Murexians from over 65 different nationalities ensure the development, implementation and support of our platform which is used by banks, asset managers, corporations and utilities, across the world.&nbsp;</span></p><br><p><span>Join Murex and work on the challenges of an industry at the forefront of innovation and thrive in a people-centric environment. You’ll be part of one global team where you can learn fast and stay true to yourself.</span></p><br><p><b>Your team&nbsp;</b></p><br><p>As part of our strategic expansion, we are looking for talented Junior Murex Consultants to join our CS EMEA ERM domain in Tunis and play a key role in supporting our European clients through production, upgrades, and implementation projects.</p><br><p>&nbsp;<br>You will be joining the new team in Tunis, which is fully integrated into the Client Services EMEA ERM domain. This cross-asset team covers all areas of Risk Management, with a primary focus on Credit Risk and Risk Control.</p><br><p><br>Although physically located in Tunis, the team operates as an extension of our regional structure, working in close coordination with our Paris office. The team is deeply embedded in client-facing activities and plays an important role in delivering high-quality solutions.&nbsp;This setup offers a unique blend of local autonomy and global integration. The direct reporting line is in Tunis, ensuring proximity and agility, while the functional alignment remains with the Regional Domain team in Paris, providing strategic direction, domain leadership, and access to broader initiatives.&nbsp;</p><br><p><b>Your missions&nbsp;</b></p><br><ul><li><p>Provide support services to the clients : follow-up and solving of open cases</p><br></li><li><p>Contribute to the building phases of upgrade, migration or implementation projects as a stream member and participate to the client workshops when needed</p><br></li><li><p>Manage defect correction and product enhancement</p><br></li><li><p>Conduct training, internal to Murex or to clients</p><br></li><li><p>Participate to client assistance on-site</p><br></li><li><p>Work on an internal product evolution stream</p><br></li></ul><p><b>Your profile&nbsp;</b></p><br><ul><li><p>Graduate (master’s degree from engineering, university) with a specialization in financial markets and/or mathematics.</p><br></li></ul><ul><li><p>Interest in IT/software development and proficiency in Unix, SQL databases and/or Oracle Sybase is desirable.</p><br></li></ul><ul><li><p>Strong analytical and problem-solving skills&nbsp;</p><br></li></ul><ul><li><p>Client-facing and excellent interpersonal and communication abilities&nbsp;</p><br></li></ul><ul><li><p>Ability to work independently, take initiatives and manage priorities in a dynamic environment&nbsp;</p><br></li></ul><ul><li><p>Fluent in English required and openness to travel</p><br></li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>As a Senior Microsoft Fabric – Power BI Data Engineer, you will play a key role in building and evolving reusable, product‑oriented data and analytics solutions on Microsoft Fabric. You will work hands‑on from data ingestion and Python‑based transformations to analytics‑ready data models and Power BI semantic layers. You will design well‑structured, high‑quality Fabric reports and analytics, with strong attention to usability, clarity, and performance.</p><br><br><p>You will ensure solutions are scalable, maintainable, and standardized, avoiding one‑off custom implementations. You will apply strong engineering practices, using Git and GitHub to manage, review, and promote changes within Fabric, while collaborating closely with business and technical stakeholders to deliver trusted data products.</p><br><br><p><b>Key Responsibilities:</b></p><br><br><ul><li>Reporting &amp; Data Products (Power BI/Fabric)<ul><li>Build end to end Power BI solutions:<ul><li>Semantic models</li><li>DAX measures</li><li>Dashboards and reports</li></ul></li><li>Focus on product thinking:<ul><li>Generic datasets reusable by multiple consumers</li><li>Clear contract between data model and reports</li></ul></li><li>Ensure reports are:<ul><li>Performant</li><li>Maintainable</li><li>Aligned with business KPIs</li><li>Aligned to the designed UI/UX</li></ul></li></ul></li><li>Data Modeling (Analytics Ready)<ul><li>Design scalable analytical models meant to be reused across reports:<ul><li>Star schemas (facts &amp; dimensions)</li><li>Conformed dimensions and standardized KPIs</li></ul></li><li>Optimize models for:<ul><li>Performance</li><li>Governance</li><li>Long term evolution</li></ul></li></ul></li><li>Data Engineering &amp; Transformation (Microsoft Fabric)<ul><li>Design and implement reusable data pipelines using:<ul><li>Microsoft Fabric Lakehouse</li><li>Dataflows Gen2</li><li>Notebooks (Python / PySpark)</li></ul></li><li>Build production ready transformations in Python:<ul><li>Data cleansing, enrichment, aggregations</li><li>Incremental loads, idempotent logic</li><li>Basic data quality and validation checks</li></ul></li><li>Apply Medallion architecture principles (Bronze / Silver / Gold)</li></ul></li><li>Engineering Practices &amp; Product Mindset (Key Requirement)<ul><li>Work with a product oriented approach:<ul><li>Standardized data models and pipelines</li><li>Avoid one off custom logic per consumer</li><li>Favor configuration over customization</li></ul></li><li>Apply software engineering best practices to data:<ul><li>Modular code</li><li>Naming conventions</li><li>Documentation</li></ul></li><li>Contribute to shared patterns and internal data products</li></ul></li><li>Git, GitHub &amp; CI/CD Integration<ul><li>Use Git and GitHub as the default way of working:<ul><li>Version control for notebooks, semantic models and pipelines</li><li>Proper branching and pull requests</li></ul></li><li>Work with GitHub integrated Microsoft Fabric:<ul><li>Code changes tracked and reviewed</li><li>Collaboration through PRs</li></ul></li><li>Basic understanding of:<ul><li>CI/CD concepts for data &amp; Power BI</li><li>Promotion of changes across environments (dev / test / prod)</li></ul></li></ul></li></ul><p><b>Must‑Have</b></p><br><br><ul><li><b>5+ years</b>' experience in data, BI or analytics roles</li><li>Strong hands‑on experience with:<ul><li><b>Microsoft Fabric</b></li><li><b>Power BI</b> (semantic model, DAX, reporting)</li><li><b>Python</b> for data transformation (Pandas, basic PySpark)</li><li><b>SQL</b></li></ul></li><li>Solid understanding of:<ul><li>Data modelling for analytics</li><li>Data warehouse / Lakehouse concepts</li></ul></li><li>Experience using <b>Git</b> in a professional environment</li><li>Engineering mindset applied to data (not only reporting)</li></ul><br><p><b>Nice to Have (</b>Not Mandatory)</p><br><br><p>• Experience with Azure cloud services </p><br><br><p>• Exposure to: </p><br><br><p>o CI/CD pipelines (GitHub Actions, Azure DevOps)</p><br><br><p>Microsoft Fabric expertise is a plus, but we value strong fundamentals and engineering discipline above buzzwords.</p><br><br><p><span><b>Collaborate with</b>:</span></p><br><br><ul><li><span>Architects</span></li><li><span>Product owners</span></li><li><span>Lead Engineers</span></li><li><span>Business stakeholders</span></li></ul><p><span>&nbsp;Challenge requirements that lead to:</span></p><br><br><ul><li><span>Over‑customization</span></li><li><span>Unmaintainable solutions</span></li></ul><p>&nbsp;Promote <b>long‑term platform quality</b> over short‑term quick fixes<br></p><br><br><p><span><i>About FNZ</i></span></p><br><br><p><span><i>FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back.&nbsp;</i></span></p><br><br><p><span><i>We created wealth’s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution.&nbsp;</i></span></p><br><br><p><span><i><span>We partner with the world’s leading financial institutions, with over US$2.5 trillion in assets on platform (AoP).<br>Together with our clients, we empower nearly 30 million people across all wealth segments to invest in their future.</span></i></span></p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> About the job Consultant(e) Solutions Junior - Projets &amp; Relation Client TBML <p>Le/la Consultant(e) Solutions Junior intervient à l'interface entre nos clients internationaux et nos équipes Produit, R&amp;D, QA et techniques. Il/elle participe au cadrage des projets TBML, à la formalisation des besoins, au suivi de leur réalisation et à l'accompagnement des utilisateurs. Le poste combine compréhension fonctionnelle, gestion de projet et relation client, en français comme en anglais.</p><br> <p><strong><br>À propos de Vneuron et de Reis RCS</strong></p><br> <p><strong>Vneuron</strong> est une entreprise RegTech de premier plan, spécialisée dans la transformation de la conformité en matière de lutte contre la criminalité financière. Sa solution avancée, <strong>Reis RCS</strong>, optimise la gestion des risques, le filtrage AML et sanctions, et assure la conformité grâce à une supervision en temps réel, une détection des risques par IA et une gestion intégrée des dossiers.</p><br> <p>En 2025, Vneuron a été reconnue parmi les <strong>Top Innovators du FinCrimeTech50</strong>, a remporté le prix de la <strong>Meilleure solution de Compliance as a Service</strong> aux <strong>RegTech Insight Awards Europe</strong>, et figure dans l'<strong>AIFinTech100 2025</strong>. Elle est également distinguée pour la quatrième année consécutive dans le <strong>RegTech100</strong>.</p><br> <p>Chez Vneuron, nous construisons l'avenir de la conformité financière.</p><br> <p><strong>Notre culture et nos valeurs</strong></p><br> <p>Chez Vneuron, le développement de notre équipe est au cœur de nos priorités. Nous offrons un <strong>environnement de travail agréable et confortable</strong>, au sein d'une organisation <strong>collaborative</strong> et à structure <strong>plate</strong>, avec un management accessible et impliqué.</p><br> <p>Nous sommes portés par une équipe <strong>jeune</strong>, passionnée et engagée, où règnent le respect et l'esprit de partage. Vous évoluerez aux côtés d'<strong>experts chevronnés</strong> qui vous accompagneront dans le développement de votre carrière, tant sur le plan technique que personnel.</p><br> <p>Notre ambition est de diffuser nos technologies innovantes à l'échelle mondiale pour contribuer à un impact positif durable.</p><br> <p>Parce que nous croyons que chaque personne est unique et précieuse, nous valorisons l'<strong>écoute active de vos idées et propositions</strong>. Vous jouerez un rôle essentiel dans la réalisation de nos prochaines étapes stratégiques.</p><br> <p><strong><br>Missions principales</strong></p><br> <p><em>Compréhension et spécification des besoins</em></p><br> <ul><li>Participer aux ateliers de cadrage avec les clients afin de comprendre leurs processus, leurs données et leurs attentes</li><li>Recueillir, analyser et reformuler les besoins fonctionnels et techniques</li><li>Rédiger des spécifications fonctionnelles claires et structurées</li><li><p>Décrire les règles métier, scénarios de détection, écrans, workflows, rapports et besoins d'intégration</p><br></li><li>Préparer des user stories, critères d'acceptation, jeux de données et cas de test</li><li><span>Identifier les éventuelles ambiguïtés, incohérences ou dépendances dans les demandes exprimées</span></li><li>Faire le lien entre les besoins du client et les fonctionnalités disponibles dans la solution TBML</li><li>Proposer, lorsque cela est pertinent, des solutions basées sur les fonctionnalités existantes plutôt que des développements spécifiques</li></ul> <p><em>Gestion et suivi des projets</em></p><br> <ul><li>Participer à la préparation des plannings, jalons et priorités du projet</li><li><p>Organiser et suivre les différentes actions nécessaires à la mise en œuvre de la solution</p><br></li><li>Coordonner les échanges entre les clients et les équipes internes</li><li>Suivre l'avancement des configurations, intégrations, développements, tests et déploiements</li><li>Identifier les risques, dépendances et points bloquants, puis assurer leur suivi jusqu'à résolution</li><li>Préparer les réunions de projet, rédiger les comptes rendus et suivre les plans d'action</li><li>Maintenir une visibilité claire sur les décisions prises, les responsabilités et les prochaines étapes</li><li>Participer aux phases de recette, de mise en production et de démarrage de la solution</li></ul> <p><em>Relation et accompagnement client</em></p><br> <ul><li>Être un point de contact régulier pour le client tout au long du projet<br>Animer ou participer aux ateliers, réunions de suivi, démonstrations et sessions de recette</li><li>Communiquer clairement sur l'avancement, les décisions, les difficultés et les prochaines étapes</li><li>Savoir expliquer simplement des sujets fonctionnels ou techniques à des interlocuteurs variés</li><li>Accompagner les utilisateurs dans la prise en main de la solution TBML</li><li>Participer à la préparation des supports de formation et à l'animation des sessions</li><li>Recueillir les retours des utilisateurs et les transmettre de manière structurée aux équipes Produit et R&amp;D</li><li>Contribuer à construire une relation de confiance durable avec les clients</li></ul> <p><strong>Profil &amp; compétences</strong></p><br> <ul><li>Diplôme d'ingénieur, master en systèmes d'information, informatique, finance, gestion de projet ou domaine équivalent</li><li>Première expérience, stage ou projet significatif en business analysis, gestion de projet, consulting, intégration ou mise en œuvre d'une solution logicielle</li><li>Capacité à comprendre des processus métier complexes et à les traduire en exigences claires</li><li>Excellentes capacités de rédaction, de synthèse et d'organisation</li><li><p>Intérêt pour les produits logiciels, les données et les problématiques de conformité</p><br></li><li>Aisance avec les outils de gestion de projet, de documentation et de suivi des demandes</li><li>Aisance avérée avec les outils d'IA générative et capacité à formuler des consignes précises pour obtenir un résultat directement exploitable</li><li>Esprit critique face aux productions de l'IA</li><li>Des connaissances en SQL, API, formats de données ou applications web sont appréciées</li><li>Très bon niveau de français et d'anglais, à l'écrit comme à l'oral</li><li>Aisance relationnelle et capacité à échanger directement avec des clients internationaux</li><li>Capacité à écouter, reformuler, poser les bonnes questions et gérer des attentes parfois contradictoires</li><li>Autonomie, rigueur, esprit d'analyse et sens des responsabilités</li><li><p>Capacité à gérer plusieurs sujets en parallèle et à s'adapter rapidement</p><br></li></ul> <p><strong><br>Ce que nous recherchons</strong></p><br> <p>Nous recherchons avant tout une personne <strong>polyvalente</strong>, capable de comprendre un besoin, de le formaliser clairement, de coordonner sa mise en œuvre et d'accompagner le client jusqu'à l'utilisation effective de la solution.</p><br> <p>Le poste nécessite un bon équilibre entre <strong>rigueur et relationnel</strong> : savoir structurer un projet et ses spécificités, tout en maintenant une communication claire, professionnelle et constructive avec les clients et les équipes internes.</p><br> <p>Une connaissance de l'<strong>AML</strong>, du <strong>Trade Finance</strong> ou du <strong>TBML</strong> est un plus, mais n'est pas obligatoire. Une formation fonctionnelle et technique à la solution sera assurée.</p><br> <p><strong><br>Avantages</strong></p><br> <ul><li>L'opportunité d'évoluer dans des environnements stimulants et de contribuer à un impact positif à l'échelle mondiale.</li><li>Perspectives de développement de carrière.</li><li>Avantages santé et bien-être pour vous et votre famille.</li><li>Un environnement de travail agréable et évolutif, favorisant l'épanouissement personnel et professionnel.</li><li>Des conditions optimales pour vous permettre de vous concentrer sur ce que vous aimez faire.</li><li>Une équipe soudée, fondée sur le respect, le partage et la passion du métier.</li><li>Une politique d'égalité des chances, sans distinction de genre, de religion ou de culture.</li></ul> <p><strong>Prochaine étape</strong></p><br> <p>Si vous avez l'ambition de dynamiser votre carrière à travers de nouveaux défis, tout en valorisant votre potentiel et votre soif permanente d'apprentissage, ce poste est fait pour vous.</p><br> <p><strong>Postulez dès maintenant</strong> et devenez le prochain <strong>Spark</strong> !</p><br> <p>Suivez-nous sur LinkedIn pour en savoir plus sur l'équipe Spark et nos solutions Spark.</p><br> <p>Nous serons ravis de vous rencontrer et de vous fournir davantage d'informations.</p><br> <br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> About the job Ingénieur Solutions Junior - TBML <p>L'Ingénieur(e) Solutions Junior participe à la mise en œuvre de notre solution TBML chez nos clients internationaux : préparation des environnements, intégration des données, tests, mise en production et accompagnement des utilisateurs. Le poste combine des dimensions techniques, fonctionnelles et relationnelles, en lien direct avec les clients, en français et en anglais, et en collaboration étroite avec nos équipes Produit, R&amp;D, QA et DevOps.</p><br> <p><strong><br>À propos de Vneuron et de Reis RCS</strong></p><br> <p><strong>Vneuron</strong> est une entreprise RegTech de premier plan, spécialisée dans la transformation de la conformité en matière de lutte contre la criminalité financière. Sa solution avancée, <strong>Reis RCS</strong>, optimise la gestion des risques, le filtrage AML et sanctions, et assure la conformité grâce à une supervision en temps réel, une détection des risques par IA et une gestion intégrée des dossiers.</p><br> <p>En 2025, Vneuron a été reconnue parmi les <strong>Top Innovators du FinCrimeTech50</strong>, a remporté le prix de la <strong>Meilleure solution de Compliance as a Service</strong> aux <strong>RegTech Insight Awards Europe</strong>, et figure dans l'<strong>AIFinTech100 2025</strong>. Elle est également distinguée pour la quatrième année consécutive dans le <strong>RegTech100</strong>.</p><br> <p>Chez Vneuron, nous construisons l'avenir de la conformité financière.</p><br> <p><strong>Notre culture et nos valeurs</strong></p><br> <p>Chez Vneuron, le développement de notre équipe est au cœur de nos priorités. Nous offrons un <strong>environnement de travail agréable et confortable</strong>, au sein d'une organisation <strong>collaborative</strong> et à structure <strong>plate</strong>, avec un management accessible et impliqué.</p><br> <p>Nous sommes portés par une équipe <strong>jeune</strong>, passionnée et engagée, où règnent le respect et l'esprit de partage. Vous évoluerez aux côtés d'<strong>experts chevronnés</strong> qui vous accompagneront dans le développement de votre carrière, tant sur le plan technique que personnel.</p><br> <p>Notre ambition est de diffuser nos technologies innovantes à l'échelle mondiale pour contribuer à un impact positif durable.</p><br> <p>Parce que nous croyons que chaque personne est unique et précieuse, nous valorisons l'<strong>écoute active de vos idées et propositions</strong>. Vous jouerez un rôle essentiel dans la réalisation de nos prochaines étapes stratégiques.</p><br> <p><strong><br>Missions principales</strong></p><br> <ul><li>Installer, configurer et déployer la solution TBML dans différents environnements : cloud, on-premise, test et production</li><li>Préparer les environnements et vérifier les prérequis techniques avant chaque installation</li><li>Participer à l'intégration des données, documents et flux Trade Finance provenant des systèmes clients</li><li>Configurer les différents composants de la solution, les référentiels et les scénarios de détection selon les besoins du projet</li><li>Contrôler la qualité et la cohérence des données intégrées dans la plateforme</li><li>Réaliser les tests techniques et fonctionnels, les sanity checks et les validations avant mise en production</li><li><span>Diagnostiquer et résoudre les problèmes liés à l'installation, à la configuration, aux données ou aux environnements</span></li><li>Participer aux ateliers de cadrage, démonstrations, recettes et réunions de suivi avec les clients</li><li>Présenter clairement l'état d'avancement, les résultats obtenus, les difficultés rencontrées et les prochaines étapes</li><li>Accompagner les utilisateurs dans la prise en main de la solution et répondre à leurs questions fonctionnelles ou techniques</li><li>Assurer le suivi des demandes et incidents clients jusqu'à leur résolution</li><li>Recueillir les retours des utilisateurs et les transmettre de manière structurée aux équipes Produit et R&amp;D</li><li>Rédiger et maintenir les procédures d'installation, guides de configuration, comptes rendus et documents d'exploitation</li></ul> <p><strong>Profil &amp; compétences</strong></p><br> <ul><li>Diplôme d'ingénieur en informatique, systèmes d'information, data ou domaine équivalent</li><li>Première expérience, stage ou projet significatif en développement, intégration, support applicatif ou mise en œuvre de solutions logicielles</li><li>Bonnes bases en Linux, Docker, bases de données, SQL et applications web</li><li>Aisance avérée avec les outils d'IA</li><li>Connaissances en Java, Spring Boot, Angular, PostgreSQL, Elasticsearch ou technologies similaires appréciées</li><li>Capacité à comprendre rapidement une architecture technique, des flux de données et des problématiques fonctionnelles</li><li>Très bon niveau de français et d'anglais, à l'écrit comme à l'oral</li><li>Aisance pour échanger avec des interlocuteurs techniques et métiers<br>Capacité à expliquer simplement un sujet technique, à poser les bonnes questions et à reformuler un besoin client</li><li>Esprit d'analyse, curiosité, rigueur et sens des responsabilités</li><li>Autonomie, polyvalence et capacité à intervenir sur des sujets variés</li><li>Disponibilité ponctuelle pour accompagner des mises en production ou des déplacements chez les clients</li></ul> <p><strong>Ce que nous recherchons</strong></p><br> <p>Nous recherchons avant tout une personne <strong>polyvalente</strong>, capable de comprendre un besoin client, de prendre en main une solution technique, d'intégrer des données, de participer à un déploiement et d'investiguer les éventuels problèmes.</p><br> <p>Le poste nécessite également une bonne <strong>qualité de communication</strong> : savoir écouter, expliquer, rassurer, rendre compte de l'avancement et maintenir une relation professionnelle avec le client tout au long du projet.</p><br> <p>Une connaissance de l'<strong>AML</strong>, du <strong>Trade Finance</strong> ou du <strong>TBML</strong> est un plus, mais n'est pas obligatoire. Une formation fonctionnelle et technique à la solution sera assurée.</p><br> <p><strong><br>Avantages</strong></p><br> <ul><li>L'opportunité d'évoluer dans des environnements stimulants et de contribuer à un impact positif à l'échelle mondiale.</li><li>Perspectives de développement de carrière.</li><li>Avantages santé et bien-être pour vous et votre famille.</li><li>Un environnement de travail agréable et évolutif, favorisant l'épanouissement personnel et professionnel.</li><li>Des conditions optimales pour vous permettre de vous concentrer sur ce que vous aimez faire.</li><li>Une équipe soudée, fondée sur le respect, le partage et la passion du métier.</li><li>Une politique d'égalité des chances, sans distinction de genre, de religion ou de culture.</li></ul> <p><strong>Prochaine étape</strong></p><br> <p>Si vous avez l'ambition de dynamiser votre carrière à travers de nouveaux défis, tout en valorisant votre potentiel et votre soif permanente d'apprentissage, ce poste est fait pour vous.</p><br> <p><strong>Postulez dès maintenant</strong> et devenez le prochain <strong>Spark</strong> !</p><br> <p>Suivez-nous sur LinkedIn pour en savoir plus sur l'équipe Spark et nos solutions Spark.</p><br> <p>Nous serons ravis de vous rencontrer et de vous fournir davantage d'informations.</p><br> <br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>As a Warehouse Manager, this role plays a key part in ensuring the timely, efficient, and accurate flow of materials from receipt through final shipment. By leading warehouse operations, driving inventory accuracy, and optimizing logistics processes, the position directly contributes to customer satisfaction, operational excellence, and continuous improvement. Join a collaborative environment where leadership, innovation, and process excellence support business success and professional growth.</p><p><b>Grow with us – Your Responsibilities</b></p><br><ul><li><p>Manage the receiving process and ensure materials are delivered in a timely manner to the appropriate destination</p><br></li><li><p>Ensure inventory accuracy for finished goods and associated accessories, including serial number validation and batch control</p><br></li><li><p>Define, monitor, and report on department metrics, workcell goals, and operational objectives</p><br></li><li><p>Achieve assigned performance targets and provide recommendations for process improvements</p><br></li><li><p>Oversee daily shipping activities and ensure products are delivered to customers on time using the most efficient shipping methods and freight carriers for domestic and international shipments</p><br></li><li><p>Lead and support continuous improvement initiatives, including TCC 6S and Kaizen programs, while optimizing warehouse layout and environmental storage controls</p><br></li><li><p>Manage customer return processes and quarantine requirements, ensuring proper storage and tracking of non-inventory items and requests</p><br></li><li><p>Contribute to departmental budget planning and ensure responsible management of approved budgets</p><br></li><li><p>Monitor and report on aged inventory, maintain inventory according to FIFO principles, and actively track product expiration dates</p><br></li><li><p>Lead assigned projects through completion while effectively utilizing available resources</p><br></li></ul><p><b>What will convince us</b></p><br><ul><li><p>Degree in Business or a related discipline, or a minimum of 7 years of professional experience directly related to the role responsibilities</p><br></li><li><p>Demonstrate solid knowledge of outbound logistics, customs regulations, and international shipping requirements</p><br></li><li><p>Apply best practices in warehouse and logistics management with experience using ERP systems, Microsoft Office, and Outlook</p><br></li><li><p>Analyze operational data effectively and prepare clear reports and recommendations for improvement</p><br></li><li><p>Manage projects from initiation through completion while balancing priorities and available resources</p><br></li><li><p>Demonstrate strong leadership capabilities, including coaching, employee development, and team motivation</p><br></li><li><p>Collaborate effectively across functions to achieve operational and business objectives</p><br></li><li><p>Build productive relationships through strong interpersonal skills and a team-oriented approach</p><br></li></ul><br><p><b>About Sartorius&nbsp;</b></p><br><p>Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.&nbsp;</p><br><p>We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.</p><br><p>Join our global team and become part of the solution. We are looking forward to receiving your application.&nbsp;<br>www.sartorius.com/careers</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who are we?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Deliver outstanding technical support via chats and emails; Manage customer support tickets and maintain a 24-hour response SLA; Attend regular engineering planning sessions to stay informed on upcoming releases, migrations and product changes; Prepare and lead recurring support retrospectives, identifying customer trends and helping Engineering prioritize improvements; Review AI chatbot conversations and optimize Inkeep rules, workflows and responses to improve support quality; Maintain and improve customer-facing documentation and self-service resources in GitBook; Improve support systems and processes, including Zendesk workflows, automations and Linear ticket management; Keep up with evolving tools and technology; Handle sensitive customer data with care and security; Apply the latest and greatest customer happiness practices; Maintain deep understanding of client solutions and meet KPI.<br> What you need to succeed in this role: Excellent English communication skills (at least C1 for both spoken and written); At least 1–2 years of proven experience in a Technical Support role; Experience translating technical issues for non-technical users (high EQ); Experience reproducing and troubleshooting complex technical issues using browser tools, logs, and changelogs; Solid understanding of engineering workflows, including releases, migrations, and potential user impact; Ability to clearly distinguish product bugs from user environment issues and third-party limitations; Experience escalating incidents with structured documentation (impact, timeline, reproduction steps); Experience reading logs (e.<br>g, Jason) in tools like Grafana; Familiarity with marketplace or reselling platforms AI-first mindset, using AI tools to reduce repetitive work and improve support efficiency Hands-on experience with Zendesk and Linear (or similar ticket-tracking systems); Strong organizational skills, including tracking patterns, running retrospectives, and turning insights into actionable feedback; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).<br> Will be a great plus: Experience with CRM systems; Familiarity with reselling/marketplace platforms.<br> Benefits: Fixed schedule : Monday–Tuesday, Friday from 9 AM–5 PM, and Wednesday–Thursday 12 PM–8 PM, EDT; Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements.<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br> Internal job code: 3G3</span> </div>