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<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p><strong>About AbbVie</strong></p><br><p>AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at&nbsp;www.abbvie.com. Follow @abbvie on&nbsp;LinkedIn,&nbsp;Facebook,&nbsp;Instagram,&nbsp;X&nbsp;and&nbsp;YouTube.</p><br><br>Job Description<br><br><p>This role is field-based, and candidates should live within a reasonable distance from the primary city. Talent will be hired at a level commensurate with experience.<br>Execute brand strategy and tactics in field, sales performance, effectively manage assigned territory and targeted accounts, build strong customer relationships and customer needs solving capability to maximize short and long term sales performance placing the patient into the center of any efforts and operating within AbbVie’s business code of conduct, policies and all applicable laws and regulations.</p><br><p>Responsibilities</p><br><ul><li>Deliver sales performance, brand KPIs, financial targets, marketing objectives, etc. to meet or exceed on those objectives.</li><li>Create pre-call plan objectives and execute post-call evaluation to continuously improve sales performance. Effectively handle objections, misunderstandings, concerns and consistently gain logical and reasonable calls to action to close on every sales call.</li><li>Proactively and continuously aspire to serve customer needs, customer expectations and challenges to build trusted customer relationships and to achieve win-win agreements between AbbVie and customers.</li><li>Develop and execute a call plan that achieves set call metrics and optimizes coverage and frequency to key customers to maximize access and sales opportunities.</li><li>Continuously build understanding on customer needs and expectations, territory market landscape, competitors, market segments/dynamics, accounts, disease, product, clinical and sales expertise and share this market intelligence information with in-field team, brand team and sales manager to achieve alignment, to anticipate environmental changes and challenges and to optimize brand strategy and its execution.</li><li>Differentiate AbbVie’s value proposition with health providers assigned and identify, develop, and maintain disease state experts and speakers/advocates to maximize brand performance.</li></ul><br>Qualifications<br><br><ul><li>Bachelor’s degree in health, sciences, pharmacy or business-related field preferred or relevant and equivalent industry experience required</li><li>Relevant and equivalent industry experience required in lieu of a bachelor’s degree is at least five (5) years of experience with three (3) or more years of experience within the pharmaceutical/health/science industry preferred and a high school diploma/GED required</li><li>Demonstrates in-depth scientific, therapeutic, product, and competitive knowledge and is recognized as an expert resource by all relevant stakeholders. Strong business acumen and proficient use of business tools; possesses strategic and critical thinking capabilities.</li><li>Proactively identifies customer style / behavior and quickly adapts to all aspects of selling approach. Understands and leverages findings to develop sales strategies.</li><li>Proven track record of success in selling and solid presentation skills. Operates effectively in a matrix environment. Offers innovative ideas and solutions to maximize business opportunities to address challenges. Provides impact with ideas for the larger organization and anticipates and responds to changes.</li><li>Influences others and is viewed as a credible and respected role model and resource among peers. Builds collaborative partnership with district colleagues and matrix team, etc.</li><li>Leads by example; Consistently displays positive behaviors and peer coaching through changing and challenging environments. Documented success in leadership and support role of increased responsibility at the district, region and/or organizational levels.</li><li>Preferred: Proven track record of success in sales performance within respective therapeutic areas. Commercial pharmaceutical industry experiences such as physician/account-based selling, training, managed health care or marketing preferred. English language proficiency verbally and in writing (for all non-English speaking countries).</li><li>An essential requirement of your position is to satisfy all applicable health care industry representative (HCIR) credentialing requirements to gain and maintain entry into facilities and organizations that are in your assigned territory. You must also be in good standing and/or eligible to obtain these credentials.<br>These HCIR credentialing requirements may include, but are not limited to, background checks, drug screens, proof of immunization/vaccination for various diseases, fingerprinting an</li><li>Valid driver’s license: Ability to pass a pre-employment drug screening test and meet safe driving requirements. Driving a personal auto or company car or truck, or a powered piece of material handling equipment</li></ul><br>Additional Information<br><br><p>Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or&nbsp;local law:&nbsp;​</p><br><ul><li><p>The compensation range described below is the range of possible base pay compensation that the Company&nbsp;believes in&nbsp;good faith it will pay for this role at the&nbsp;time&nbsp;of&nbsp;this posting based on the job grade for this position.&nbsp;Individual&nbsp;compensation paid within this range will depend on many factors including geographic&nbsp;location,&nbsp;and&nbsp;we&nbsp;may ultimately pay more or less than the posted range. This range may be modified in the&nbsp;future.&nbsp;​</p><br></li><li><p>We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick),&nbsp;medical/dental/vision&nbsp;insurance and 401(k) to eligible&nbsp;employees.​</p><br></li><li><p>This job is eligible to participate in our short-term incentive&nbsp;programs. ​</p><br></li></ul><p>Note: No amount of pay&nbsp;is considered to be&nbsp;wages or compensation until such amount is earned, vested, and&nbsp;determinable.&nbsp;The&nbsp;amount&nbsp;and&nbsp;availability&nbsp;of any&nbsp;bonus,&nbsp;commission, incentive, benefits, or any other form of&nbsp;compensation and benefits&nbsp;that are allocable to a particular employee remains in the Company's&nbsp;sole&nbsp;and&nbsp;absolute&nbsp;discretion unless and until paid and&nbsp;may be modified at the Company’s sole and absolute discretion, consistent with&nbsp;applicable law.&nbsp;</p><br><p>AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.&nbsp;</p><br><p>US &amp; Puerto Rico only - to learn more, visit&nbsp;https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html</p><br><p>US &amp; Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:</p><br><p>https://www.abbvie.com/join-us/reasonable-accommodations.html</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who are we?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Customer Retention Specialist today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What You Will Do: Manage and optimize the return journey from the customer’s first request to final resolution; Convert refund requests into exchanges, replacements, store credit, or upsell opportunities; Build retention scripts and save-offer playbooks based on customer intent and return reason; Build strong and lasting customer relationships; Monitor the online customer journey and identify friction points in product pages, checkout, post-purchase, and return flows; Support customers through chatbot and live calls to improve resolution rates and reduce the need for returns; Collaborate with Marketing, CX, Product, and Webstore teams to improve the post-purchase experience and reduce friction; Handle sensitive customer data with care and security.<br> What you need to succeed in this role: Excellent English communication skills (at least C1 level for both spoken and written) ; Minimum 2 years of experience in Customer Support, Customer Success, Retention, or eCommerce operations ; Commercial mindset with a focus on saving revenue, reducing returns/refunds where appropriate, and improving the overall customer experience; Comfortable negotiating and presenting alternatives (exchanges, upgrades, store credit, etc.<br>) to achieve retention outcomes; Hands-on experience with CRM systems, chatbot tools, ticketing systems, and/or call center workflows; Ability to configure and optimize basic workflows, scripts, and dashboards within these tools; Strong ability to work cross-functionally with Customer Support, IT, Marketing, Product, and Webstore teams; Analytical ability to identify patterns, recurring issues, and improvement opportunities in customer behavior and processes; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).<br> Benefits: Fixed schedule: Monday–Friday, 3 PM–11 PM CET; Opportunity to cooperate fully remotely ; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements.<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Retention Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br> Internal job code: 345</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p><strong>About AbbVie</strong></p><br><p>AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at&nbsp;www.abbvie.com. Follow @abbvie on&nbsp;LinkedIn,&nbsp;Facebook,&nbsp;Instagram,&nbsp;X&nbsp;and&nbsp;YouTube.</p><br><br>Job Description<br><br><p>This role is field-based, and candidates should live within a reasonable distance from the primary city. <em>Talent will be hired at a level commensurate with experience.</em>&nbsp;</p><br><p><strong>This geography covers the areas surrounding:</strong><strong>&nbsp;North Nashville, Clarksville, Bowling Green, KY.</strong></p><br><p>Execute brand strategy and tactics in field, sales performance, effectively manage assigned territory and targeted accounts, build strong customer relationships and customer needs solving capability to maximize short and long term sales performance placing the patient into the center of any efforts and operating within AbbVie’s business code of conduct, policies and all applicable laws and regulations.</p><br><p><strong>Responsibilities:</strong></p><br><ul><li>Deliver sales performance, brand KPIs, financial targets, marketing objectives, etc. in order to meet or exceed on those objectives.</li><li>Create pre-call plan using SMART objectives and execute post-call evaluation in order to continuously improve sales performance. Effectively handle objections, misunderstandings, concerns and consistently gain logical and reasonable calls to action in order to close on every sales call.</li><li>Proactively and continuously aspire to serve customer needs, customer expectations and challenges in order to build trusted customer relationships and to achieve win-win agreements between AbbVie and customers.</li><li>Develop and execute a call plan that achieves set call metrics and optimizes coverage and frequency to key customers in order to maximize access and sales opportunities.</li><li>Continuously build understanding on customer needs and expectations, territory market landscape, competitors, market segments/dynamics, accounts, disease, product, clinical and sales expertise and share this market intelligence information with in-field team, brand team and sales manager to achieve alignment, to anticipate environmental changes and challenges and to optimize brand strategy and its execution.</li><li>Differentiate AbbVie’s value proposition with health providers assigned and identify, develop and maintain disease state experts and speakers/advocates in order to maximize brand performance.</li></ul><br>Qualifications<br><br><ul><li>Bachelor’s degree in health, sciences, pharmacy or business-related field preferred or relevant and equivalent industry experience required</li><li>Relevant and equivalent industry experience required in lieu of a bachelor’s degree is at least five (5) years of experience with three (3) or more years of experience within the pharmaceutical/health/science industry preferred and a high school diploma/GED required</li><li>Proven track record of success in selling and solid presentation skills. Proactively identifies customer style / behavior and adapts quickly all aspects of selling approach. Offers innovative ideas and solutions to maximize business opportunities to address challenges. Provides impact with ideas for the larger organization and anticipates and responds to changes.</li><li>Influences others &amp; is viewed as a credible and respected role model and resource among peers. Builds collaborative partnership with district colleagues and matrix team, etc. Leads by example; consistently displays positive behaviors and peer coaching through changing and challenging environments.</li><li>Documented success in leadership and support role of increased responsibility at the district, region and/or organizational levels. Understands and leverages findings to develop sales strategies.</li><li>Preferred: Proven track record of success in sales performance within respective therapeutic areas. Commercial pharmaceutical industry experiences such as physician/account based selling, training, managed health care or marketing preferred. English language proficiency verbally and in writing (for all non-English speaking countries).</li><li>An essential requirement of your position is to satisfy all applicable health care industry representative (HCIR) credentialing requirements to gain and maintain entry into facilities and organizations that are in your assigned territory. You must also be in good standing and/or eligible to obtain these credentials.</li><li>These HCIR credentialing requirements may include, but are not limited to, background checks, drug screens, proof of immunization/vaccination for various diseases, fingerprinting and specific licenses required by individual state or cities. Please remember that you are solely responsible for ensuring that you satisfy all HCIR credentialing requirements and for any associated liability for failing to do so. AbbVie has resources available to you to help answer questions you may have.</li><li>Demonstrates in-depth scientific, therapeutic, product, and competitive knowledge and is recognized as an expert resource by all relevant stakeholders. Strong business acumen and proficient use of business tools; possesses strategic and critical thinking capabilities. Operates effectively in a matrix environment.</li><li>Driving a personal auto or company car or truck, or a powered piece of material handling equipment</li><li>Valid driver’s license: Ability to pass a pre-employment drug screening test and meet safe driving requirements.</li></ul><p>Key Stakeholders&nbsp;</p><br><ul><li>External: Specialty Physicians in Therapeutic brand area, pharmacists, nurses, others depending on brand plan.</li><li>Internal: In-field team members, Sales Management (i.e. DSM), Marketing Management, Training, Customer Excellence, &amp; Brand Plan stakeholders.</li></ul><br>Additional Information<br><br><p>Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or&nbsp;local law:&nbsp;​</p><br><ul><li><p>The compensation range described below is the range of possible base pay compensation that the Company&nbsp;believes in&nbsp;good faith it will pay for this role at the&nbsp;time&nbsp;of&nbsp;this posting based on the job grade for this position.&nbsp;Individual&nbsp;compensation paid within this range will depend on many factors including geographic&nbsp;location,&nbsp;and&nbsp;we&nbsp;may ultimately&nbsp;pay more or less than the posted range. This range may be modified in the&nbsp;future.&nbsp;​</p><br></li><li><p>We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick),&nbsp;medical/dental/vision&nbsp;insurance and 401(k) to eligible&nbsp;employees.​</p><br></li><li><p>This job is eligible to participate in our short-term incentive&nbsp;programs.&nbsp;​</p><br></li></ul><p>Note: No amount of pay&nbsp;is considered to be&nbsp;wages or compensation until such amount is earned, vested, and&nbsp;determinable.&nbsp;The&nbsp;amount&nbsp;and&nbsp;availability&nbsp;of any&nbsp;bonus,&nbsp;commission, incentive, benefits, or any other form of&nbsp;compensation and benefits&nbsp;that are allocable to a particular employee remains in the Company's&nbsp;sole&nbsp;and&nbsp;absolute&nbsp;discretion unless and until paid and&nbsp;may be modified at the Company’s sole and absolute discretion, consistent with&nbsp;applicable law.&nbsp;​</p><br><p>AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.&nbsp;</p><br><p>US &amp; Puerto Rico only - to learn more, visit&nbsp;https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html</p><br><p>US &amp; Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:</p><br><p>https://www.abbvie.com/join-us/reasonable-accommodations.html</p><br> </div>

<p>Maintains and plans the cost center and cost object structure for internal projects according to the requirements of related functional departments within the area of responsibility - Calculates performance rates on cost center level as baseline for pre/concept/series development projects - Performs cost center planning within the area of responsibility - Delivers input for customer project calculation - Checks and controls planning adherence of related functional departments (including back-office functions, where existing) - Monitors actuals on cost center level on a regular basis (plan vs. actuals) and highlights deviations towards the respective functional units - Performs cash controlling (incl. evaluation of investment decisions) - Performs regular standard reporting of relevant KPIs within the area of responsibility and ad-hoc controlling related requests - Supports Accounting department by assigning the correct cost objects to the related cost centers or Business Plans</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Degree in Finance</li><li>Fluent English &amp; French</li><li>Budgeting</li><li>Business Analysis</li><li>Financial Planning</li><li>Financial Reporting</li><li>Cost Planning</li><li>Cost Estimating</li><li>Cost Modeling</li><li>Cost Management</li><li>Cost Analysis</li><li>Costs and Expenses Control</li><li>Planning</li><li>Benchmarking</li><li>Data Collection</li><li>Data Analysis</li><li>Data Modeling</li><li>Reporting</li><li>Cost Benefit Analysis</li><li>Analytics</li><li>Presentation Skills</li><li>Business Support</li></ul>

<p>Maintains and plans the cost center and cost object structure for internal projects according to the requirements of related functional departments within the area of responsibility - Calculates performance rates on cost center level as baseline for pre/concept/series development projects - Performs cost center planning within the area of responsibility - Delivers input for customer project calculation - Checks and controls planning adherence of related functional departments (including back-office functions, where existing) - Monitors actuals on cost center level on a regular basis (plan vs. actuals) and highlights deviations towards the respective functional units - Performs cash controlling (incl. evaluation of investment decisions) - Performs regular standard reporting of relevant KPIs within the area of responsibility and ad-hoc controlling related requests - Supports Accounting department by assigning the correct cost objects to the related cost centers or Business Plans</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Degree in Finance</li><li>Fluent English &amp; French</li><li>Budgeting</li><li>Business Analysis</li><li>Financial Planning</li><li>Financial Reporting</li><li>Cost Planning</li><li>Cost Estimating</li><li>Cost Modeling</li><li>Cost Management</li><li>Cost Analysis</li><li>Costs and Expenses Control</li><li>Planning</li><li>Benchmarking</li><li>Data Collection</li><li>Data Analysis</li><li>Data Modeling</li><li>Reporting</li><li>Cost Benefit Analysis</li><li>Analytics</li><li>Presentation Skills</li><li>Business Support</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Transcom is a global community of customer experience experts nimble, driven, and committed to the brands we serve. Join us as a Junior Resource Planning Analyst, where you will ensure that our organization's resources are planned and used effectively to meet short and long-term goals. Ready to make an impact? Apply now and let s start something brilliant! Join Transcom as a Junior WFM Analyst! Be on the front line of efficiency for our team and deliver impactful work on a company level. In this role, you will bridge the gap between business demand and resource availability to ensure the right resources are in the right place, at the right time. In this role, you will: Manage forecasting, create schedules, and optimize resource allocation across teams; Analyze historical data and apply or develop predictive models to provide insights that support strategic decision-making; Work closely with various departments to ensure resource availability aligns closely with business needs and customer demand; Drive continuous improvement by proactively identifying gaps and optimizing schedules; Ensure administrative and operational excellence by maintaining accurate planning data and performance monitoring. What's in it for YOU! International and inclusive environment, that makes you feel supported, encouraged, and welcome from day one; Continuous development through our internal learning platforms and external training; Endless growth opportunities: 90% of our managers and leaders started their careers as customer service specialists; Modern and comfortable office and relaxing spaces to take a break; Flexible work schedule and life-work balance. To be successful in this role, the following is needed: Proficiency in English at a C1 level (written and spoken); Minimum studies: Preferably a University degree in Economics, Business Administration, Statistics, Mathematics, or similar (equivalent extensive experience in a similar function will also be considered); Previous experience: Minimum of one year's experience as a Data Analyst, RTA, Workforce Planner, or similar role. Experience within the Contact Center sector is a distinct advantage; (Internal candidates: Experience as a Quality Analyst, RTA, or Team Leader is highly valued); Specific training: Solid knowledge of data analysis systems and statistics; High-level IT skills: Advanced proficiency in Google Sheets/MS Excel, and intermediate-to-high proficiency in Word, PowerPoint, and email communication. Basic knowledge of WFM software or scheduling/forecasting tools is preferred but not mandatory; Core competencies: Strong analytical thinking, problem-solving, proactive planning, organizational capacity, and a sharp focus on quality and results; Key traits: High integrity, excellent multitasking abilities, a team-player mindset, and the flexibility to adapt quickly to changing business needs. Life at Transcom At Transcom, we re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom, taking their potential and turning it into skills for the future. We value working hard, being a team player, and supporting others. You re included, just as you are, from day one. And with the right mindset, there s no end to how far we can go together. IMPORTANT: The CV uploaded must be in English.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Proficiency in English at a C1 level (written and spoken)</li><li>Minimum studies: Preferably a University degree in Economics, Business Administration, Statistics, Mathematics, or similar (equivalent extensive experience in a similar function will also be considered)</li><li>Previous experience: Minimum of one year's experience as a Data Analyst, RTA, Workforce Planner, or similar role. Experience within the Contact Center sector is a distinct advantage; (Internal candidates: Experience as a Quality Analyst, RTA, or Team Leader is highly valued)</li><li>Specific training: Solid knowledge of data analysis systems and statistics</li><li>High-level IT skills: Advanced proficiency in Google Sheets/MS Excel, and intermediate-to-high proficiency in Word, PowerPoint, and email communication. Basic knowledge of WFM software or scheduling/forecasting tools is preferred but not mandatory</li><li>Core competencies: Strong analytical thinking, problem-solving, proactive planning, organizational capacity, and a sharp focus on quality and results</li><li>Key traits: High integrity, excellent multitasking abilities, a team-player mindset, and the flexibility to adapt quickly to changing business needs</li></ul><p></p></section>

<p>Maintains and plans the cost center and cost object structure for internal projects according to the requirements of related functional departments within the area of responsibility - Calculates performance rates on cost center level as baseline for pre/concept/series development projects - Performs cost center planning within the area of responsibility - Delivers input for customer project calculation - Checks and controls planning adherence of related functional departments (including back-office functions, where existing) - Monitors actuals on cost center level on a regular basis (plan vs. actuals) and highlights deviations towards the respective functional units - Performs cash controlling (incl. evaluation of investment decisions) - Performs regular standard reporting of relevant KPIs within the area of responsibility and ad-hoc controlling related requests - Supports Accounting department by assigning the correct cost objects to the related cost centers or Business Plans</p><p><strong>Desired Candidate Profile</strong></p><p>Education : Degree in Finance Languages : Fluent English &amp; French Functional / Professional : Budgeting - Business Analysis - Financial Planning - Financial Reporting - Cost Planning - Cost Estimating - Cost Modeling - Cost Management - Cost Analysis - Costs and Expenses Control Method : Planning - Benchmarking - Data Collection - Data Analysis - Data Modeling - Reporting - Cost Benefit Analysis - Analytics - Presentation Skills - Business Support</p>

<p>Maintains and plans the cost center and cost object structure for internal projects according to the requirements of related functional departments within the area of responsibility - Calculates performance rates on cost center level as baseline for pre/concept/series development projects - Performs cost center planning within the area of responsibility - Delivers input for customer project calculation - Checks and controls planning adherence of related functional departments (including back-office functions, where existing) - Monitors actuals on cost center level on a regular basis (plan vs. actuals) and highlights deviations towards the respective functional units - Performs cash controlling (incl. evaluation of investment decisions) - Performs regular standard reporting of relevant KPIs within the area of responsibility and ad-hoc controlling related requests - Supports Accounting department by assigning the correct cost objects to the related cost centers or Business Plans</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's or Master's degree (Bac+3 to Bac+5) in Finance or a related field. Acceptable level of English (B1+). Ability to interpret numerical and financial data. Strong analytical and organizational skills, with attention to detail. Ability to identify discrepancies and variances. Capability to propose corrective actions and improvements. Strong organizational skills and ability to prioritize tasks effectively. Discretion and commitment to confidentiality. Ability to work independently and perform under pressure. Proficiency in Microsoft Excel.</p>

<p>Maintains and plans the cost center and cost object structure for internal projects according to the requirements of related functional departments within the area of responsibility - Calculates performance rates on cost center level as baseline for pre/concept/series development projects - Performs cost center planning within the area of responsibility - Delivers input for customer project calculation - Checks and controls planning adherence of related functional departments (including back-office functions, where existing) - Monitors actuals on cost center level on a regular basis (plan vs. actuals) and highlights deviations towards the respective functional units - Performs cash controlling (incl. evaluation of investment decisions) - Performs regular standard reporting of relevant KPIs within the area of responsibility and ad-hoc controlling related requests - Supports Accounting department by assigning the correct cost objects to the related cost centers or Business Plans</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's or Master's degree (Bac+3 to Bac+5) in Finance or a related field.</li><li>Acceptable level of English (B1+).</li><li>Ability to interpret numerical and financial data.</li><li>Strong analytical and organizational skills, with attention to detail.</li><li>Ability to identify discrepancies and variances.</li><li>Capability to propose corrective actions and improvements.</li><li>Strong organizational skills and ability to prioritize tasks effectively.</li><li>Discretion and commitment to confidentiality.</li><li>Ability to work independently and perform under pressure.</li><li>Proficiency in Microsoft Excel.</li></ul>

<p><b>Summary </b>The Oncology Therapeutic Area Representative is responsible for executing the in-field commercial strategy for assigned oncology brands within a defined territory. The role focuses on high-quality customer engagement, effective execution of brand and tactical plans, generating demand, and delivering agreed business objectives. The Oncology Therapeutic Area Representative serves as a trusted partner to oncology healthcare professionals (HCPs), supporting scientific exchange and appropriate product use while operating in full compliance with Novartis policies, ethical standards, and local regulatory requirements.</p><p>About the Role Major Accountabilities • Execute the ICE field execution framework by: • Segmenting customers according to company standards (e.g., via ViP tool). • Applying value-based tiering. • Using tailored promotional content and key messages based on customer segments. • Adhering to data-driven call plan recommendations (e.g., via IDS+). • Consistently deploying personalized omnichannel customer journeys enabled by global digital tools (e.g., RepAI, IDS+, OnCore, Veeva, etc.). • Timely documenting customer interactions and visits. • Deliver high-quality, compliant promotional activities and customer engagements aligned with oncology brand and Therapeutic Area (TA) strategies by: • Applying approved messages through the 6 Impact Behaviors (6IBs) selling model. • Leveraging technology-enabled solutions to enhance customer engagement (e.g., RepAI, IDS+, OnCore, Veeva CRM, etc.). • Continuously improving execution quality through coaching feedback, field effectiveness assessments (STEM), and performance insights (e.g., BEST, C360) in collaboration with the Area Manager and/or TA Lead. • Act as a trusted Oncology Therapeutic Area Partner to oncologists and other oncology stakeholders by communicating clinical evidence, treatment guidelines, real-world insights, and appropriate product use to support optimal patient outcomes. • Develop and maintain strong professional relationships with oncology healthcare professionals, cancer centers, key accounts, and multidisciplinary care teams within the territory. • Maximize the use of technology-enabled support systems, including "next best action" recommendations, to improve customer engagement effectiveness. • Gather, analyze, and share field insights regarding oncology treatment practices, patient pathways, market dynamics, competitor activities, customer needs, and territory opportunities to support strategic decision-making. • Participate in oncology congresses, local scientific meetings, advisory boards, and promotional activities in compliance with governance standards. • Collaborate cross-functionally with Oncology Marketing, Medical Affairs, Value &amp; Access, Business Excellence, and other key partners to deliver a seamless customer experience. • Operate in full compliance with Novartis policies, ethical standards, pharmacovigilance requirements, and local regulatory guidelines.</p><p><strong>Desired Candidate Profile</strong></p><p>Ideal Background Education • University degree in Life Sciences, Pharmacy, Medicine, Business, or a related field. Languages • Country language required. • English preferred. Experience / Professional Requirements Relevant Experience • Proven experience in the pharmaceutical, biotechnology, or healthcare industry. • Experience in Oncology is strongly preferred. • Strong understanding of oncology disease areas, treatment landscapes, clinical data interpretation, and patient journeys. • Demonstrated ability to build and maintain relationships with oncologists, hematologists, pharmacists, and other healthcare stakeholders. • Strong customer engagement and stakeholder management skills. • Ability to effectively execute personalized omnichannel customer engagement strategies. • Commercial mindset with strong execution and accountability. • Analytical skills with the ability to interpret data, insights, and KPIs to drive performance. • Excellent communication, presentation, and scientific discussion skills. • Ability to work independently while collaborating effectively across cross-functional teams. • Demonstrated proficiency in leveraging digital and AI-enabled tools as part of daily work. • High standards of integrity, ethics, compliance, and patient-centricity.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Job Description Summary</b></p><br><br>The Oncology Therapeutic Area Representative is responsible for executing the in-field commercial strategy for assigned oncology brands within a defined territory. The role focuses on high-quality customer engagement, effective execution of brand and tactical plans, generating demand, and delivering agreed business objectives. The Oncology Therapeutic Area Representative serves as a trusted partner to oncology healthcare professionals (HCPs), supporting scientific exchange and appropriate product use while operating in full compliance with Novartis policies, ethical standards, and local regulatory requirements.<br><p><b>Job Description</b></p><br><br><p><b>Major Accountabilities</b></p><br><br><ul><li>Execute the ICE field execution framework by:<ul><li>Segmenting customers according to company standards (e.g., via ViP tool).</li><li>Applying value-based tiering.</li><li>Using tailored promotional content and key messages based on customer segments.</li><li>Adhering to data-driven call plan recommendations (e.g., via IDS+).</li><li>Consistently deploying personalized omnichannel customer journeys enabled by global digital tools (e.g., RepAI, IDS+, OnCore, Veeva, etc.).</li><li>Timely documenting customer interactions and visits.</li></ul></li><li>Deliver high-quality, compliant promotional activities and customer engagements aligned with oncology brand and Therapeutic Area (TA) strategies by:<ul><li>Applying approved messages through the 6 Impact Behaviors (6IBs) selling model.</li><li>Leveraging technology-enabled solutions to enhance customer engagement (e.g., RepAI, IDS+, OnCore, Veeva CRM, etc.).</li><li>Continuously improving execution quality through coaching feedback, field effectiveness assessments (STEM), and performance insights (e.g., BEST, C360) in collaboration with the Area Manager and/or TA Lead.</li></ul></li><li>Act as a trusted <b>Oncology Therapeutic Area Partner</b> to oncologists and other oncology stakeholders by communicating clinical evidence, treatment guidelines, real-world insights, and appropriate product use to support optimal patient outcomes.</li><li>Develop and maintain strong professional relationships with oncology healthcare professionals, cancer centers, key accounts, and multidisciplinary care teams within the territory.</li><li>Maximize the use of technology-enabled support systems, including "next best action" recommendations, to improve customer engagement effectiveness.</li><li>Gather, analyze, and share field insights regarding oncology treatment practices, patient pathways, market dynamics, competitor activities, customer needs, and territory opportunities to support strategic decision-making.</li><li>Participate in oncology congresses, local scientific meetings, advisory boards, and promotional activities in compliance with governance standards.</li><li>Collaborate cross-functionally with Oncology Marketing, Medical Affairs, Value &amp; Access, Business Excellence, and other key partners to deliver a seamless customer experience.</li><li>Operate in full compliance with Novartis policies, ethical standards, pharmacovigilance requirements, and local regulatory guidelines.</li></ul><p><b>Ideal Background</b></p><br><br><p><b>Education</b></p><br><br><ul><li>University degree in Life Sciences, Pharmacy, Medicine, Business, or a related field.</li></ul><p><b>Languages</b></p><br><br><ul><li>Country language required.</li><li>English preferred.</li></ul><p><b>Experience / Professional Requirements</b></p><br><br><p><b>Relevant Experience</b></p><br><br><ul><li>Proven experience in the pharmaceutical, biotechnology, or healthcare industry.</li><li>Experience in <b>Oncology</b> is strongly preferred.</li><li>Strong understanding of oncology disease areas, treatment landscapes, clinical data interpretation, and patient journeys.</li><li>Demonstrated ability to build and maintain relationships with oncologists, hematologists, pharmacists, and other healthcare stakeholders.</li><li>Strong customer engagement and stakeholder management skills.</li><li>Ability to effectively execute personalized omnichannel customer engagement strategies.</li><li>Commercial mindset with strong execution and accountability.</li><li>Analytical skills with the ability to interpret data, insights, and KPIs to drive performance.</li><li>Excellent communication, presentation, and scientific discussion skills.</li><li>Ability to work independently while collaborating effectively across cross-functional teams.</li><li>Demonstrated proficiency in leveraging digital and AI-enabled tools as part of daily work.</li><li>High standards of integrity, ethics, compliance, and patient-centricity.</li></ul><br><br><p><b>Skills Desired</b></p><br><br>Commercial Excellence, Conflict Management, Cross-Functional Coordination, Customer Insights, Influencing Skills, Key Account Management, Professional Ethics<br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" ><font dir="auto" ><font dir="auto" >Software Support Advisor Accounting</font></font></font></font></p><p><font dir="auto" ><font dir="auto" ><br></font></font></p><p><font dir="auto" ><font dir="auto" >Provides technical support, on financial software, to clients, with the objective of resolving a given problem with maximum efficiency in order to optimize the customer relationship while respecting service objectives in qualitative and quantitative terms (call answering time, callback time, processing time, customer satisfaction rate, etc.).</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" ><font dir="auto" >Answering calls and customer communication: Using technical, writing, and follow-up tools. Clear and concise expression, both written and oral. Presenting a positive image of the company to our clients. Being attentive, available, flexible, and proactive. Basic accounting knowledge or experience with accounting software would be an asset.</font></font></p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>We are looking for an experienced Sales Development Representative (SDR) to join our team immediately and handle B2B cold calling campaigns targeting companies across the UAE and Saudi Arabia .<br> The SDR will be responsible for identifying relevant businesses, speaking with decision-makers, qualifying their needs, and booking qualified meetings for the sales team.<br> This role is highly focused on outbound calling , so we are looking for someone confident, persistent, and comfortable speaking with senior decision-makers.<br> Fully remote position.<br> Opportunity to work on a B2B campaign targeting the UAE and Saudi Arabian markets .<br> Performance-driven environment with clear KPIs and targets.<br> Opportunity to develop experience in B2B SaaS and consultative outbound sales.<br> Direct exposure to senior business decision-makers.<br> Immediate start opportunity for the right candidate.<br> Minimum 1 year of experience in B2B cold calling, SDR, telesales, or outbound sales.<br> Proven experience making a high volume of outbound calls.<br> Experience targeting the UAE and/or Saudi Arabian market is highly preferred.<br> Strong spoken English and professional communication skills.<br> Comfortable speaking with senior decision-makers.<br> Strong objection-handling and qualification skills.<br> Experience with CRM systems and maintaining accurate call records.<br> Comfortable working with daily and monthly sales KPIs.<br> Ability to work independently in a remote environment.<br> Immediate availability is required.<br> Key Responsibilities Make high-volume B2B cold calls to prospects across the UAE and Saudi Arabia.<br> Identify and connect with relevant decision-makers, including HR, Administration, Facilities, and Operations leaders.<br> Qualify prospects based on company profile, workforce size, current processes, pain points, and business needs.<br> Identify companies managing large contractual, temporary, or distributed workforces.<br> Conduct professional discovery conversations and identify potential business opportunities.<br> Handle objections confidently and maintain control of cold calls.<br> Book qualified meetings with interested prospects.<br> Maintain accurate prospect information, call feedback, and follow-ups in the CRM.<br> Consistently achieve daily calling, qualification, and meeting-booking KPIs.<br> Ideal Candidate The ideal candidate is: Confident and comfortable making cold calls throughout the day.<br> Highly persistent and able to handle rejection without losing motivation.<br> Naturally curious and able to ask the right qualification questions.<br> Strong at building rapport quickly with prospects.<br> Commercially minded and focused on generating qualified opportunities rather than simply making calls.<br> Experienced in speaking with HR, Operations, Facilities, or senior business decision-makers.<br> Organized, disciplined, and reliable with CRM updates and follow-ups.<br> Experienced in selling or prospecting for B2B SaaS, HR technology, workforce management, payroll, or similar business solutions is a strong advantage.<br></span> </div>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Perform component coverage review for all P/Ns for all components (2 per week Sotip, 1 per week TFCM, 1 per week SLTS, 1 per week Ventana Sousse)</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure the implementation of KPIs such as coverage rate and time horizon covered.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Conduct a causal analysis of upstream unidentified failures (joint work with the SPM for an improvement plan)</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Search for components on the market in case of shortage (call all distributors).</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Provide the necessary support for Fasteners escalations: distributors</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Manage the weekly SPM/purchasing meeting to validate the additional costs of troubleshooting.</font></font></p><p><strong>Desired Candidate Profile</strong></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Analytical skills</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Critical thinking</font></font></li><li>M ticulosit</li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Orientation is hungry</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Day before</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Team spirit</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Good interpersonal skills</font></font></li></ul>