وظائف مطورى واجهة مستخدم

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>MISSION Your main mission will be to take charge of the maintenance and evolution of an internal NeoXam application for consolidating billing consulting. Accompanied by a team of experts, you will participate in:</p><p>Needs analysis: collect, understand, and formalize the needs expressed by clients or internal teams, while identifying the impacts on existing solutions;</p><p>Design and configuration: contribute to the configuration of NeoXam software packages, the implementation of management rules, data flows, and reporting processes;</p><p>Development and adaptation: carry out simple adjustments, manipulate financial data, and participate in the automation of processes or reports;</p><p>Testing and validation: prepare and execute test scenarios, analyze anomalies, verify the coherence of results, and contribute to acceptance testing phases;</p><p>Documentation: draft functional and technical documents related to configurations, procedures, management rules, and project deliverables;</p><p>Deployment and support: participate in solution deployment, assist end-users, and contribute to processing feedback or incidents;</p><p>Project collaboration: work with multidisciplinary teams in an international context, communicating clearly and structuredly.</p><p>This mission will allow you to develop a dual technical and functional skill set, at the intersection of IT, financial data, and client consulting.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>The gem for us is a motivated, curious, and rigorous candidate who wishes to learn and grow in an environment combining IT, data, and finance.</p><p>You are preparing for a Bac+3 (or equivalent) degree in Computer Science and have initial foundations in algorithmic thinking, object-oriented programming, SQL, and relational databases.</p><p>You enjoy teamwork, clear communication, understanding user needs, and finding concrete solutions.</p><p>You are organized, detail-oriented, autonomous in your research, and motivated by continuous learning.</p><p>An interest in finance, data, or reporting topics would be appreciated.</p><p></p></section>

<span style="font-size: 11px;">Qualifications</span><div><p style="font-size: 13px;"><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Basic skills (excluding Wi-Fi):</font></font></p><ul style="font-size: 13px;"><li style="font-size: 13px;">C/C++</li><li style="font-size: 13px;">Linux embarqu (openwrt)</li><li style="font-size: 13px;"><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Networks: TCP/IP, DHCP, DNS, routing, VLAN, NAT, </font><strong style="font-size: 13px;"><font dir="auto" style="vertical-align: inherit;">QoS (WMM)</font></strong></font> <strong style="font-size: 13px;"><font dir="auto" style="vertical-align: inherit;"></font></strong></li><li style="font-size: 13px;"><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Configuration management: Git</font></font></li><li style="font-size: 13px;"><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Tools: JIRA</font></font></li></ul><p style="font-size: 13px;"></p><p style="font-size: 13px;"><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Wi-Fi:</font></font></p><ul style="font-size: 13px;"><li style="font-size: 13px;"><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Knowledge of IEEE 802.11 ac/Wi-Fi 5, ax/Wi-Fi 6, be/Wi-Fi 7 (MLO/MLD) standards</font></font></li><li style="font-size: 13px;"><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Easymesh/Wi-Fi Mesh Knowledge</font></font></li><li style="font-size: 13px;"><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Knowledge of roaming mechanisms, band steering, automatic channel selection</font></font></li><li style="font-size: 13px;"><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Wi-Fi security protocols: WPA2, WPA3, 802.1X, MRSNO</font></font></li><li style="font-size: 13px;"><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Understanding RF issues: Interference, TX/RX power, channel planning</font></font></li><li style="font-size: 13px;">Diagnostic &amp; troubleshooting<ul style="font-size: 13px;"><li style="font-size: 13px;">Analyse de traces Wi Fi (sniffer type Wireshark, Airtool )</li><li style="font-size: 13px;"><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">RF analysis (interference, coverage)</font></font></li><li style="font-size: 13px;"><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Debugging field problems (QoS, latency, bit depth, connectivity loss)</font></font></li></ul></li><li style="font-size: 13px;"><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">D. Low-level development:</font></font><ul style="font-size: 13px;"><li style="font-size: 13px;">Drivers Wi Fi (kernel Linux, mac80211, cfg80211)</li><li style="font-size: 13px;"><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Interaction with Wi-Fi chipset (Qualcomm, Broadcom, Mediatek)</font></font></li></ul></li><li style="font-size: 13px;">Leadership technique :<ul style="font-size: 13px;"><li style="font-size: 13px;"><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ability to frame and arbitrate technical choices regarding Wi-Fi</font></font></li><li style="font-size: 13px;"><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Interfacing with suppliers (BRCM/QCM) and managers/RDLP/BU to simplify complex topics</font></font></li><li style="font-size: 13px;"><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Developer support</font></font></li><li style="font-size: 13px;">Animation de formations/tech hours</li></ul></li></ul></div><p><strong>Desired Candidate Profile</strong></p><br>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>RemoFirst is transforming the way businesses hire and manage global teams.<br> Our mission is to enable Freedom of Work by providing an all-in-one global HR platform that simplifies hiring, compliance, payroll, and benefits management.<br> We partner with some of the world’s most innovative companies, including Fortune 500 businesses and leading startups.<br> We are a small but strong team of 200+ people (and growing) hyper-focused on delivering a world-class platform and unparalleled service with our industry-leading partnerships.<br> We’re hiring a Product Operations Manager to drive clarity, speed, and excellence across our product organization.<br> You’ll act as the connective tissue between Product, Engineering, and cross-functional teams (Sales, Customer Success, Finance, Compliance, Legal).<br> Your mission is to create leverage for the product team —through structured processes, actionable data, and proactive communication.<br> You’ll ensure the right systems, insights, and documentation are in place to help the product scale efficiently and autonomously.<br> Key Responsibilities Data &amp; Insights: Build and maintain dashboards (e.<br>g., Quicksight, SQL, Excel) to help PMs and leadership make evidence-based decisions.<br> Define key product health metrics (adoption, retention, support load) and drive consistent reporting.<br> Partner with engineering and data teams to improve data accessibility and trust Cross-Functional Alignment: Translate between product, engineering, and go-to-market teams to ensure smooth collaboration.<br> Drive alignment with Support, Compliance, Legal, Finance Launch Readiness &amp; Coordination: Own the end-to-end process for product releases, ensuring readiness across Marketing, Client Comms, and Sales.<br> Build and run launch checklists, retrospectives, and release health reviews.<br> Manage change communication and ensure downstream teams have what they need to deliver.<br> Process Design &amp; Continuous Improvement: Identify inefficiencies and standardize product team workflows (planning, documentation, reviews).<br> Build repeatable systems for roadmap visibility, KPI tracking, and feedback cycles.<br> Startup environment: RemoFirst is an early-stage startup.<br> You have a voice that can influence, and grow rapidly.<br> An opportunity to build a tech unicorn.<br> Growth opportunity: This is a chance to join an AI-forward company driving innovation through artificial intelligence.<br> As Senior Product Operations Manager you're ensuring that the product owners, designers and engineers, have everything they need to succeed.<br> Direct impact: Your work will be at the center of how we grow revenue, support customers, and differentiate in the market.<br> Autonomy and Accountability: We value autonomy and accountability — there’s no bureaucracy or lengthy approval process.<br> We prioritize speed and results to keep moving forward effectively.<br> Work for a Market Leader: Scale a project that counts market-leading companies like Microsoft, Mastercard, and more as happy customers.<br> Leadership visibility: Reporting into the Senior Global Operations Manager which means your projects will be strategic and business-critical.<br> Compensation and perks are great: Competitive compensation.<br> 100% remote work.<br> Culture: You will get to work with some of the best colleagues coming from top tech companies.<br> We lead with respect, kindness, and the right to fail.<br> We value hard yet smart work.<br> Diversity and inclusion are part of our DNA.<br> As we grow and evolve, we welcome your input to help us define our culture further.<br> 2-5 years of experience in Product Operations, Product Management, or BizOps in a tech environment.<br> Strong data skills (SQL or equivalent proficiency).<br> Excellent communication skills; proven ability to work cross-functionally and influence without authority.<br> Strong system-thinking mindset —you thrive on solving organizational friction through process and tools.<br> Ability to work autonomously in a distributed environment; self-starter who can own projects end-to-end.<br> What You'll Need Prior experience supporting a global or multi-country product launch environment .<br> Experience aligning operations across Product, Customer Success, and Finance .<br> Proficiency in English is a must.<br> Communication skills: Strong project management and stakeholder coordination abilities.<br> You’ll often need to influence rather than instruct, showing empathy, understanding, and the ability to get things done without direct authority.<br> Planning and Organisation: You’ll be running multiple initiatives in parallel, so exceptional organisational skills and excitement for a dynamic workload are key.<br> Problem Identification: You’ll be expected to examine complex business situations, detect underlying issues, and investigate solutions systematically to improve or build efficient systems.<br> Analytical Thinking: As a critical thinker, you can interpret and challenge data effectively—spotting patterns, identifying insights, and extracting meaningful conclusions that lead to action .<br> Product Mindset: You understand how empowered, agile product organisations operate and can apply that mindset to optimise internal processes.<br> Bias to Action: You take ownership, keep momentum high, and find ways to move projects forward with minimal support or supervision.<br></span> </div>

<p>Transcom is a global community of customer experience experts nimble, driven, and committed to the brands we serve. Join us as a Real Time Analyst, where you will be the heartbeat of our operations, ensuring that our staffing levels and performance metrics align perfectly with our goals. Ready to make an impact? Apply now and let s start something brilliant! Join Transcom as a Real Time Analyst! Be on the front line of operational excellence and deliver impactful work on a company level. In this role, you will: Manage the real-time aspect of assigned campaigns, focusing on staffing levels, reporting, and escalation management; Monitor and track agent activity across multiple lines of business to ensure optimal productivity and service levels; Collaborate closely with Operations and other departments to ensure all KPIs are met or exceeded; Generate and publish intraday reports, including absenteeism and staffing projections at both interval and end-of-day levels; Oversee outage management and technical escalations to minimize business impact during the work week.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Proficiency in English at a C level</li><li>Minimum studies: University diploma or degree (ideally in a quantitative, business, or IT field)</li><li>Specific training and/or work experience in Workforce Management (WFM) or Contact Center Operations</li><li>Previous experience: Minimum of one year's experience as a Real Time Monitor, Traffic Controller, or in a similar operational support role</li><li>High-level IT skills in MS Excel/GSuite (advanced formulas) and familiarity with WFM tools (e.g., Verint, Nice IEX, Teleopti) and telephony platforms</li><li>Core competencies including strong analytical thinking, quick problem-solving, and a focus on operational results and quality</li><li>Positive attitude towards interpersonal dealings and the ability to remain calm and motivated under high-pressure, fast-paced situations</li></ul>

<font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">We are passionate CX enthusiasts and just as dedicated to our clients as we are to their fans. That's why the world's most popular brands trust us. We stand behind the brilliant ideas of fintechs setting new standards, technology legends, and much more. Now we are looking for an English-speaking Customer Service Representative who enjoys helping others and is highly committed to providing excellent customer service. We look forward to welcoming you to our team!</font></font><div> <br> <div> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">What can you expect?</font></font></strong> </div> <div> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">An international and inclusive environment where you will feel supported, encouraged and welcome from day one.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Continuous development through our internal learning platforms and external training.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Unlimited career opportunities: 90% of our managers and executives started their careers as customer service specialists.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">A two- to three-week training course that will familiarize you with the specifics of the job.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Modern and comfortable offices and relaxation areas for breaks;</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Flexible working hours;</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Free taxi rides for the end of shifts between 7:30 pm and 11:00 pm;</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Operating services and discounts.</font></font><br> <br> </li> </ul> </div> <div> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Become part of Transcom as a customer service representative!</font></font></strong> </div> <div><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Be on the front line of customer service and make a significant impact at the company level. In this role you will:</font></font></div> <div> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">working for a world-leading digital marketplace dedicated to making secondhand fashion more accessible, where I focus on scaling platform growth and improving customer engagement in international markets;</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Provide an excellent customer experience by responding to customer inquiries promptly and accurately via tickets;</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Contribute to the success of the project, suggest improvements, share knowledge and learn together with your colleagues.</font></font><br> <br> </li> </ul> </div> <div> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To be successful in this position, the following skills are required:</font></font></strong> </div> <div> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">B2 level German language skills (spoken and written);</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Strong oral and written communication skills as well as interpersonal skills such as empathy and listening;</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ability to quickly absorb information, adapt, and react to changes;</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">A positive attitude and willingness to provide an excellent customer experience. You are convinced that customers deserve more than just support.</font></font><br> <br> </li> </ul> </div> <div> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">What is life like at Transcom?</font></font></strong> </div> <div><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">At Transcom, we are tirelessly committed to our customers and to each other. Every day, someone begins their journey with us, transforming existing potential into skills for the future. Dedication, team spirit, and supporting others are valued here. We foster positive, sustainable change within our teams and communities. It's simply how we do things at Transcom. We look out for each other and support one another. You are welcome from day one, just as you are. With the right attitude, there are no limits to our shared success.</font></font></div> </div>

<p><b>JOB SUMMARY</b> Acts as the Manager on Duty during overnight shifts. Supervises night shift associates and ensures compliance with hotel policies, procedures, and service standards. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.</p><p><b>CORE WORK ACTIVITIES</b></p><p>Maintaining Guest Services and Front Desk Goals</p><p>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Develops specific goals and plans to prioritize, organize, and accomplish your work. Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results. Understands the impact of department s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.</p><p>Supporting Management of Front Desk Team</p><p>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and building mutual trust, respect, and cooperation among team members. Serving as a role model to demonstrate appropriate behaviors. Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees absence. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.</p><p>Ensuring Exceptional Customer Service</p><p>Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Responds to and handles guest problems and complaints. Sets a positive example for guest relations. Empowers employees to provide excellent customer service. Observes service behaviors of employees and provides feedback to individuals. Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction. Ensures employees understand customer service expectations and parameters. Interacts with guests to obtain feedback on product quality and service levels. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</p><p>Managing Projects and Policies</p><p>Implements the customer recognition/service program, communicating and ensuring the process. Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates. Supervises same day selling procedures to maximize room revenue and control property occupancy. Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures. Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.</p><p>Additional Responsibilities</p><p>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. Performs all duties at the Front Desk as necessary. Runs Front Desk shifts whenever necessary. Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.</p><p><strong>Desired Candidate Profile</strong></p><p>Education and Experience</p><p>High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.</p><p>OR</p><p>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</p>

<p>As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we d like to ask you: Are you FIS ? About The Team: Valdi is a suite of global multi-asset trading solutions for listed equities, derivatives and fixed income instruments that provides access to trading venues around the world. The Client Support team is the primary liaison, building relationships with customers and supporting their requests and incidents on all Valdi solutions. We are currently looking for a Product Technical Support Analyst to join our team in Tunisia. What You Will Be Doing : As a key member of our client-facing support team, you will play a vital role in assisting our prominent clients globally. Positioned at the forefront of our client support operations, your primary responsibility will be to acknowledge, assess, and address a wide range of client inquiries and issues submitted through various channels, including email, phone, and our ticketing system. Your role extends beyond simply responding to concerns you will actively work to identify solutions for both functional and technical challenges, ensuring each issue is managed efficiently from initial contact through to full resolution. This will involve troubleshooting and debugging applications across both front-end and back-end platforms, utilizing a diverse array of technologies and tools. Collaboration is at the heart of this position. You will coordinate resources across departments and maintain close communication with clients at every level, building strong relationships and fostering satisfaction. In addition, you ll work alongside Operations, Client Services Managers and various development and support teams, gaining comprehensive knowledge of our products and their configurations to deliver the highest quality service to our clients. What You Bring : Good technical diagnostic, analytic and problem-solving skills Understanding of Client / Server Application model and API concept. Linux, Shell scripting &amp; Network understanding such as FTP, SSH, TCP/IP High communication skills in English (Written and verbal) Mandatory Effective communication and relationship-building skills. The ability to work effectively within local and distributed teams The ability to multi-task and work well under pressure, providing timely and accurate solutions to numerous clients needs Shift work required including weekend and public holidays Added Bonus If You Have : Service management knowledge (ITIL v3/v4, PMP) Capital Markets and Trading platforms experience Process automation and AI initiatives enthusiasm What we offer you: At FIS, we are as committed to growing our employees careers as our own business. We offer: Opportunities to innovate in fintech Inclusive and diverse team atmosphere Professional and personal development Resources to contribute to your community Competitive salary and benefit #LI-RB1 #LI-HYBRIDE Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice . Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass</p><p><strong>Desired Candidate Profile</strong></p><p>Good technical diagnostic, analytic and problem-solving skills Understanding of Client / Server Application model and API concept. Linux, Shell scripting &amp; Network understanding such as FTP, SSH, TCP/IP High communication skills in English (Written and verbal) Mandatory Effective communication and relationship-building skills. The ability to work effectively within local and distributed teams The ability to multi-task and work well under pressure, providing timely and accurate solutions to numerous clients needs Shift work required including weekend and public holidays Added Bonus If You Have : Service management knowledge (ITIL v3/v4, PMP) Capital Markets and Trading platforms experience Process automation and AI initiatives enthusiasm</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are looking for a Voice/VoIP &amp; MS Teams Voice Expert (x|f|m)&nbsp;for the IT Foundation Services department. In this role, you will contribute to the operation, stability and continuous evolution of our global communication infrastructure while working with modern cloud-based telephony technologies.<br>In this role, responsibility includes our global voice infrastructure leveraging Operator Connect, Direct Routing and Cloud PBX capabilities within Microsoft Teams Voice. The focus is on ensuring high availability, security and exceptional call quality while addressing complex telephony challenges in close collaboration with security and infrastructure teams.<br>This position is available for full-time. It is a hybrid role requiring some days on site at our site in Madrid (Spain) or M’hamedia (Tunisia) with the opportunity to work some days remotely.</p><p><b>Grow With Us – Your Responsibilities</b></p><br><ul><li>Operate, maintain and continuously enhance the global Microsoft Teams Voice infrastructure, including Call Queues, Auto Attendants, Direct Routing and Operator Connect</li><li>Ensure a high-quality end user experience with a focus on usability, performance and stability of voice solutions</li><li>Manage SIP trunking and coordinate with telecom carriers across the EMEA, AMER and APAC regions</li><li>Support the implementation and operation of voice security controls, QoS measures and compliance requirements</li><li>Automate administrative tasks through PowerShell scripting</li><li>Troubleshoot and resolve complex telephony-related issues on Apple endpoints and mobile devices as 3rd level support</li><li>Coordinate closely with workplace services, security teams and end users to align voice solutions and operational requirements</li><li>Evaluate and implement new technologies, features and best practices within the Microsoft Teams Voice ecosystem</li><li>Document configurations, processes and platform standards to ensure transparency and scalability</li></ul><br><br><p><b>What Will Convince Us</b></p><br><ul><li>Academic degree with a focus on Information Technology or a comparable qualification</li><li>Several years of professional experience with Microsoft Teams Voice architecture and telephony systems</li><li>Comprehensive knowledge of SIP, VoIP protocols and SBC configurations</li><li>Proficiency in voice networking troubleshooting and monitoring tools</li><li>Familiarity with Microsoft 365, Azure ID and Active Directory</li><li>Experience with PowerShell scripting</li><li>Strong communication and collaboration skills</li><li>Preferred certifications: Microsoft Teams Voice Engineer (MS-720), CISSP, CISM</li><li>Fluency in English and occasional willingness to travel</li></ul><br><br><p><b>What We Offer</b></p><br><p>As a growing global life science company, stock listed on the MDAX and TecDAX, Sartorius offers a wide range of&nbsp;Benefits:</p><br><ul><li><b>Personal and Professional Development:</b> Mentoring, leadership programs, Talent Talks, internal seminar offerings , coaching for managers</li><li><b>Attractive Compensation:</b> Vacation and holiday bonuses including pension benefits with a 40 hr. week and 25 vacation days</li><li><b>Making An Impact Right From The Start: </b>Comprehensive onboarding, including a virtual online platform even before joining, Welcome Workshops, "buddy" as point of contact</li><li><b>Welcoming Culture:</b> Mutual support, teamspirit and international collaboration; communities on numerous topics, such as coaching, agile working and business women network</li><li>This position is filled within the Sartorius Spain S.A.</li></ul><br><p><i>We promote diversity and inclusion and welcome applications from people of all nationalities, genders, sexual orientations, religions, age groups, disabilities, and cultural backgrounds.</i></p><br><p><b>About Sartorius&nbsp;</b></p><br><p>Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.&nbsp;</p><br><p>We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.</p><br><p>Join our global team and become part of the solution. We are looking forward to receiving your application.&nbsp;<br>www.sartorius.com/careers</p><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Job Description As a support technician you will be required to: Remotely diagnose computer hardware or software malfunctions Configure the workstation to the user's needs and perform functional tests Guide the user to resolve the incident or take control of the system remotely Escalate unresolved incidents if necessary, remaining attentive to intervention time commitments, and keep the user informed Create a precise description of the intervention after each call and fill in the necessary fields in the incident management tool.</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" ><font dir="auto" >Passionate about IT, with a degree in Computer Science, or at least 2 years of experience in user support or a contact center. Whether you're a recent graduate or considering a career change, you speak fluent French and English. You're flexible with your hours and/or looking for a hybrid role.</font></font></p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>Acts as the Manager on Duty during overnight shifts. Supervises night shift associates and ensures compliance with hotel policies, procedures, and service standards. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department. <br>CANDIDATE PROFILE&nbsp;<br>Education and Experience<br>• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.<br>CORE WORK ACTIVITIES<br>Maintaining Guest Services and Front Desk Goals<br>• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.<br>• Develops specific goals and plans to prioritize, organize, and accomplish your work.<br>• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.<br>• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.<br>• Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.<br>• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.<br>Supporting Management of Front Desk Team<br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>• Encourages and building mutual trust, respect, and cooperation among team members.<br>• Serving as a role model to demonstrate appropriate behaviors.<br>• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.<br>• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.<br>• Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.<br>Ensuring Exceptional Customer Service&nbsp;<br>• Provides services that are above and beyond for customer satisfaction and retention.<br>• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.<br>• Responds to and handles guest problems and complaints.<br>• Sets a positive example for guest relations.<br>• Empowers employees to provide excellent customer service.<br>• Observes service behaviors of employees and provides feedback to individuals.<br>• Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.<br>• Ensures employees understand customer service expectations and parameters.<br>• Interacts with guests to obtain feedback on product quality and service levels.<br>• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.<br>Managing Projects and Policies<br>• Implements the customer recognition/service program, communicating and ensuring the process.<br>• Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.<br>• Supervises same day selling procedures to maximize room revenue and control property occupancy.<br>• Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.<br>• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.<br>Additional Responsibilities&nbsp;<br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Analyzes information and evaluating results to choose the best solution and solve problems.<br>• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.<br>• Performs all duties at the Front Desk as necessary.<br>• Runs Front Desk shifts whenever necessary.<br>• Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather&nbsp;and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver&nbsp;a&nbsp;meaningful guest experience, we encourage you to explore&nbsp;your next career opportunity&nbsp;with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​&nbsp;begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" ><b>Job Description</b> As a support technician, you will be required to: Remotely diagnose hardware or software malfunctions; Configure workstations to meet user needs and perform functional tests; Guide users to resolve incidents or take remote control of the system; Escalate unresolved incidents as needed, while adhering to intervention time commitments and keeping users informed; Complete a detailed description of the intervention after each call and fill in the necessary fields in the incident management tool</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" ><font dir="auto" >You speak fluent Italian and English, are passionate about IT, and have a degree in Computer Science, or at least 2 years of experience in user support or a contact center. You are a recent graduate or considering a career change. You are flexible with a wide range of hours and/or looking for a hybrid job.</font></font></p><p></p></section>

<p><strong>Project Management Processes</strong> Maintain, develop, and continuously optimize project management processes, methodologies, standards, and tools. Drive the continuous improvement of project management documentation, templates, and best practices. Ensure alignment of project management processes with organizational objectives and industry standards. Promote process standardization and operational excellence across all projects. <strong>Project Management Software</strong> Act as the primary interface between the PMO and IT department regarding project management software and applications. Support project managers and stakeholders in the effective use of project management tools. Coordinate testing and validation of new software features and enhancements. Gather user feedback and contribute to the continuous improvement of project management applications. <strong>Project Management Qualifications &amp; Training</strong> Serve as the key interface to Human Resources for all project management training and qualification topics. Plan, organize, and conduct training sessions on project management processes, tools, methodologies, and software solutions. Coordinate project management training programs delivered by external training providers and partners. Support the development of project management competencies throughout the organization. <strong>Project Management Governance</strong> Plan, organize, and conduct project governance assessments. Organize Project Steering Committee (PSC) meetings at account level and report relevant KPIs. Plan, prepare, facilitate, and document Gate Reviews, project kick-offs, and Lessons Learned workshops. Conduct regular global awareness sessions to communicate project management updates, changes, and best practices. Establish and maintain a global platform for collaboration and knowledge exchange among project management stakeholders. Manage regular stakeholder feedback cycles and ensure continuous improvement initiatives are implemented. Track, analyze, and report project portfolio and departmental KPIs to management.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s degree in business administration, International Management, Project Management, Engineering, or a related field. experience as Project Manager, PMO, Project Governance, Strong understanding of project management methodologies, and best practices. Experience with project management software and digital collaboration tools. First experience in facilitation, presentation, and stakeholder management skills. Analytical mindset with experience in KPI tracking and reporting. Ability to work effectively across global and cross-functional teams. Business level written and verbal communication skills in English.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are seeking an experienced SAP Manager to lead the end-to-end implementation of SAP S/4HANA in a Private Cloud environment. This role will be responsible for program leadership, solution design oversight, stakeholder alignment, system integration, risk management, and successful deployment of the S/4HANA platform. The ideal candidate will have strong expertise in SAP transformations, deep understanding of S/4HANA architecture, and experience managing cross-functional global teams through large-scale ERP implementations. Key Responsibilities Program &amp; Project Leadership Lead the full lifecycle implementation of SAP S/4HANA (Discover, Prepare, Explore, Realize, Deploy, Run phases). Define project scope, timelines, milestones, and resource plans. Manage internal teams, system integrators, and third-party vendors. Ensure alignment with executive leadership and business stakeholders. Oversee budget management, cost control, and reporting. Solution &amp; Technical Oversight Provide architectural guidance for S/4HANA Private Cloud deployment. Drive Fit-to-Standard workshops and ensure best practice adoption. Oversee system integrations (SAP and non-SAP applications). Ensure data migration strategy, governance, and validation. Manage security, compliance, and infrastructure coordination. Change &amp; Stakeholder Management Lead organizational change management and communication strategy. Facilitate executive steering committee meetings. Ensure user adoption through training and enablement programs. Risk &amp; Quality Management Identify and mitigate project risks and issues. Ensure testing strategy (Unit, SIT, UAT, Regression) is executed effectively. Maintain quality standards and governance controls. Post-Go-Live Support Oversee hypercare and transition to support model. Drive continuous improvement initiatives post-implementation.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Bachelor s degree in Information Technology, Business, or related field (Master s preferred).</p></li><li><p>8+ years of SAP experience, with at least 3+ years leading S/4HANA implementations.</p></li><li><p>Proven experience with S/4HANA Private Cloud deployments.</p></li><li><p>Strong understanding of SAP modules (e.g., FI/CO, MM, SD, PP, EWM).</p></li><li><p>Experience with data migration tools, integrations (API, IDoc, middleware), and SAP Fiori.</p></li><li><p>Strong leadership and stakeholder management skills.</p></li></ul><p>Preferred Qualifications</p><ul><li><p>SAP S/4HANA certification.</p></li><li><p>Experience working with global rollouts.</p></li><li><p>Familiarity with RISE with SAP offerings.</p></li><li><p>Knowledge of Agile / Activate methodology.</p></li></ul><p>Key Competencies</p><ul><li><p>Strategic thinking and enterprise architecture understanding</p></li><li><p>Strong decision-making and risk mitigation capabilities</p></li><li><p>Executive communication and influencing skills</p></li><li><p>Vendor and contract management</p></li><li><p>Change leadership</p></li></ul><p>Expertise required (one of the below)</p><ul><li><p>Procurement Consultant</p></li><li><p>Finance DRC Functional Lead</p></li><li><p>Integration Architect</p></li><li><p>ARIBA Logistics-TM Architect</p></li><li><p>EHS Architect</p></li><li><p>Data Migration Test Automation lead</p></li><li><p>Purchasing Solution Lead</p></li><li><p>Ariba Solution Lead</p></li><li><p>Integration Solution Lead</p></li><li><p>C4C Solution Lead</p></li><li><p>HR/SF Solution Lead</p></li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We're CX fanatics, as passionate about our clients as their fans are. It's why the most-loved brands in the world rely on us. You'll find us behind the brilliance of category-redefining fintechs, technology legends, and more. Now, we are looking for an English speaking Customer Service Representative who loves helping others and deeply cares about providing excellent customer service. And we want you to join us! What's in it for YOU! International and inclusive environment, that makes you feel supported, encouraged, and welcome from day one; Continuous development through our internal learning platforms and external training; Endless growth opportunities: 90% of our managers and leaders started their careers as customer service specialists; 2-3 weeks training course that will introduce you to the specifics of the job; Modern and comfortable office and relaxing spaces to take a break; Flexible work schedule; Free taxi rides for shifts ending between 7:30PM and 11PM; Corporate benefits and discounts. Join Transcom as a Customer Service Representative! Be on the front line of support for clients and deliver impactful work on a company level. In this role, you will: Work for a leading global digital marketplace dedicated to making pre-loved fashion accessible, where I focus on scaling platform growth and enhancing customer engagement across international markets; Provide an excellent customer experience by responding to customer queries in the timely and accurate way, via phone support; Contribute to the project's success, propose improvements, share knowledge and learn together with your colleagues; Rotating shifts.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>To be successful in this role, the following is needed: C1 or native written and spoken proficiency in English; Strong verbal and written communication and interpersonal skills, such as empathy and listening; Ability to quickly absorb information, adapt and respond to change; Positive attitude and willingness to provide brilliant customer experience you believe that customers deserve more than just support.</p><p>What Life at Transcom is like! At Transcom, we re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That s just how we are at Transcom. Here we care and root for each other. You re included, just as you are, from day one. And with the right mindset, there s no end to how far we can go together.</p><p></p></section>

<div>We re CX fanatics, as passionate about our clients as their fans are. It s why the most-loved brands in the world rely on us. You'll find us behind the brilliance of category-redefining fintechs, technology legends, and more. Now, we are looking for an English speaking Customer Service Representative who loves helping others and deeply cares about providing excellent customer service. And we want you to join us!</div> <div> <br> </div> <div> <strong>What's in it for YOU!</strong> </div> <div> <ul> <li>International and inclusive environment, that makes you feel supported, encouraged, and welcome from day one;</li> <li>Continuous development through our internal learning platforms and external training;</li> <li>Endless growth opportunities: 90% of our managers and leaders started their careers as customer service specialists;</li> <li>2-3 weeks training course that will introduce you to the specifics of the job;</li> <li>Modern and comfortable office and relaxing spaces to take a break;</li> <li>Flexible work schedule;</li> <li>Free taxi rides for shifts ending between 7:30PM and 11PM;</li> <li>Corporate benefits and discounts.<br> <br> </li> </ul> </div> <div> <strong>Join Transcom as a Customer Service Representative!</strong> </div> <div>Be on the front line of support for clients and deliver impactful work on a company level. In this role, you will:</div> <div> <ul> <li>Work for a leading global digital marketplace dedicated to making pre-loved fashion accessible, where I focus on scaling platform growth and enhancing customer engagement across international markets;</li> <li>Provide an excellent customer experience by responding to customer queries in a timely and accurate way, via tickets;</li> <li>Contribute to the project's success, propose improvements, share knowledge and learn together with your colleagues;</li> <li>Rotating shifts.<br> <br> </li> </ul> </div> <div> <strong>To be successful in this role, the following is needed:</strong> </div> <div> <ul> <li>C1 or native written and spoken proficiency in English;</li> <li>Strong verbal and written communication and interpersonal skills, such as empathy and listening;</li> <li>Ability to quickly absorb information, adapt and respond to change;</li> <li>Positive attitude and willingness to provide brilliant customer experience you believe that customers deserve more than just support.<br> </li> </ul> </div> <div> <strong>What Life at Transcom is like!<br> <br> </strong> </div> <div>At Transcom, we re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That s just how we are at Transcom. Here we care and root for each other. You re included, just as you are, from day one. And with the right mindset, there s no end to how far we can go together.</div>

<p>To seek out opportunities for guest-centric experiences in all areas of the hotel. To manage the guest journey of our top VIPs, suite guests and Four Seasons Elite guests pre, during and post their stay.</p><p>What you will do</p><ul><li>Review daily arrivals and departures, ensuring VIP and returning guests receive personalized service and proper recognition.</li><li>Maintain and update guest profiles, accurately recording preferences, special requests, and stay history.</li><li>Support Elite Guest Relations operations, managing Elite guest bookings, inquiries, emails, and phone communications in accordance with brand standards.</li><li>Welcome and assist Elite, VIP, and high-profile guests, serving as a primary point of contact throughout their stay when required.</li><li>Coordinate and follow up on guest requests and preferences, ensuring seamless execution across all hotel departments.</li><li>Handle VIP guest complaints and service recovery, resolving issues promptly and keeping management informed of significant incidents.</li><li>Conduct guest satisfaction follow-ups, ensuring concerns are fully resolved and appropriate compensation is offered when necessary.</li><li>Develop and enhance guest experience programs, including loyalty, welcome amenities, family, and guest return initiatives.</li><li>Provide guidance and support to management on guest experience strategies and service improvement opportunities.</li><li>Participate actively in daily briefings and management meetings, communicating guest feedback, operational updates, and service concerns.</li><li>Support Front Office, Concierge, and lobby operations during peak periods or when additional coverage is required.</li><li>Act as a brand ambassador, demonstrating exceptional hospitality, promoting hotel facilities, maintaining professional standards, and adapting service delivery to meet individual guest needs.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's degree in Hospitality Management, Hotel Management, Tourism, or a related field.</p><p>3-5 years of experience in Front Office, Guest Relations.</p><p>Have advanced computer skills including MS Office and Outlook and a thorough knowledge of the Front Office systems, such as Opera, Web Checkin, HotSoS.</p><p>Excellent verbal and written communication skills in both English and French.</p><p>Strong communication and interpersonal Attention to detail and accuracy in managing guest profiles and preferences.</p><p>Ability to remain calm and professional under pressure Time management and prioritization skills</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Description Smeetz is an AI-powered unified commerce platform for the European leisure and entertainment industry.<br> Theme parks, family entertainment centres, museums, zoos, and theatres run their ticketing, seating, F&amp;B, and payments on us.<br> This role owns our two AI surfaces: the Smeetz MCP server and the AI chatbot.<br> You own them end to end.<br> You talk to the venues using them, you decide what to build next, you write the production code, and you watch what happens once it is live.<br> There is no product manager between you and that decision.<br> Reports to the VP of Engineering.<br> No direct reports.<br> The authority in this role is over a surface area, not over people.<br> Key responsibilities A product engineer owns a piece of the product end to end: choosing what to build, building it, and improving it once real customers are using it.<br> Here that piece is our AI surfaces.<br> Own the Smeetz MCP server and the AI chatbot.<br> Both are yours end to end: the tool surface, the agent behaviour, and the guardrails on what they are allowed to do.<br> Decide what to build next.<br> Run discovery on your own area.<br> Talk to venue operators, read the traces, pick the work, write the spec yourself, ship it, then measure it.<br> Own reliability and performance.<br> Latency, error rates, and the call patterns clients actually generate.<br> You get full observability data to work from and the mandate to act on it.<br> Build the eval layer.<br> Make prompt and model changes measurable before they ship, not after a customer notices.<br> Write things down.<br> The surfaces you own should be understandable by the next engineer without you in the room.<br> Documentation sits in your objectives, not in the gap at the end of a sprint.<br> Raise the bar on AI-native delivery.<br> Extend our shared Claude Code skill library so the rest of engineering ships the way you do.<br> A published dual career ladder.<br> Grow to Staff AI Product Engineer without becoming a manager, on pay bands comparable to the management track.<br> Full ownership of two AI surfaces that are core product, not a side project.<br> Direct contact with the venue operators who use what you build.<br> Modern AI-native tooling: Claude Code with a shared internal skill library.<br> Fully remote position.<br> Competitive salary based on experience.<br> Band to confirm.<br> Professional requirements Minimum 5 years shipping production code, including at least one system you owned end to end with the on-call that comes with it.<br> Minimum 2 years building LLM features that reached real users: tool calling, structured outputs, evals, cost and latency control, and the failure modes that only appear in production.<br> Prototypes do not count.<br> Demonstrated expertise in an AI-native SDLC.<br> You work in Claude Code or an equivalent agentic environment every day, and you build your own skills, hooks, and automations rather than using AI as autocomplete.<br> Be ready to show what you automated and what it replaced.<br> Experience designing an API or tool surface for agents rather than for humans: naming, granularity, and error messages a model can recover from without a human stepping in.<br> You run discovery yourself.<br> Bring customer conversations you led, specs you wrote, and success metrics you set and were measured against.<br> Fluent in English.<br> Additional preferred skills Langfuse, or another LLM observability tool such as LangSmith, Braintrust, or Phoenix.<br> Ours is Langfuse and it is already wired into the MCP server.<br> The MCP specification itself, beyond having used it as a client.<br> The Anthropic Claude API and tool use.<br> Most of what we build sits on Claude.<br> Retrieval and evals over a support knowledge base.<br> Intercom Fin experience is directly relevant.<br> Guardrails for agents with write access: permissions, confirmation steps, prompt injection, PII.<br> French or German.<br> Personal attributes Owner: Defaults to ownership.<br> The surface works because you are in the seat.<br> AI-native: Lives inside Claude and agents.<br> Treats AI as leverage, not as a side project.<br> Product-minded: Starts from the operator's problem, not from the ticket.<br> Decisive: Kills their own ideas and can say what they gave up and why.<br> Writer: Leaves the codebase better documented than they found it.<br> At ease in ambiguity: There is no groomed backlog for this area.<br> That is the appeal, not the problem.<br> Measured: Defines success before building and accepts the number.<br></span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>At Transcom, we are passionate about customer experience (CX) and we are accompanying the digital revolution. We are launching a brand new strategic partnership with a leader in hyper-growth Fintech. For this new adventure, we are looking for pioneering talents, capable of breaking the codes of traditional banking. Here, we don't talk about counters, but about agility, intuitive mobile applications, and instant financial services. Ready to be part of the founding team of this project?</p><p>What we offer you:</p><ul><li>The unique opportunity to launch a new client: participate in the genesis of this project and help us build an elite team.</li><li>Flexibility and Remote Work: Possibility of switching to Work at Home after 3 months (once training is completed, onboarding is successful, and after management validation).</li><li>A "Digital First" and inclusive environment: join a new project at the heart of financial innovation.</li><li>Continuous development: train yourself on the latest trends in Neobanking, cryptocurrencies, and digital security.</li><li>Accelerated growth opportunities: on a new project, tomorrow's leaders are those who start today.</li><li>Modern and ultra-connected offices: with relaxation areas designed to stimulate creativity.</li><li>An attractive package: competitive salary, performance bonuses, and exclusive Fintech-related benefits.</li></ul><p>Join Transcom as a Fintech Customer Service Representative! Be the human voice behind the application and support our users in a fluid and secure financial experience.</p><p>In this role, you will:</p><ul><li>Assist users in managing their accounts via the application (account opening, card management, instant transfers).</li><li>Resolve incidents in real-time (card blocking, transaction disputes, strong authentication).</li><li>Guide customers on innovative features (automated savings, fractional investments, cashback).</li><li>Ensure the security of operations: apply identity verification procedures with absolute rigor.</li><li>Provide premium multi-channel support (Chat, In-App Messaging, and Telephone) with a modern and efficient tone.</li><li>Contribute to the success of the launch by relaying user feedback to optimize the customer journey from day one.</li></ul><p>Profile sought:</p><ul><li>Perfect command of French (level C1/C2), with natural ease in writing and speaking.</li><li>Aptitude for new technologies: you are a user of mobile applications and digital tools hold no secrets for you.</li><li>Analytical and reactive mind: you know how to find quick solutions in an ever-changing environment.</li><li>Customer service oriented: you have strong emotional intelligence to reassure users about their finances.</li><li>Rigor and integrity: working in Fintech requires surgical precision and impeccable ethics.</li><li>Team spirit: you enjoy the challenges that the launch of a new project represents.</li></ul><p>Life at Transcom</p><p>At Transcom, our commitment is unwavering. To our clients, but also to each other. This new Fintech project is the ideal place to transform your potential into cutting-edge expertise. We value boldness, curiosity, and team spirit. You are included, as you are, from day one. And with the right mindset, there are no limits to what we can accomplish together in this new technological adventure.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Perfect command of French (level C1/C2), with natural ease in writing and speaking.</li><li>Aptitude for new technologies: you are a user of mobile applications and digital tools hold no secrets for you.</li><li>Analytical and reactive mind: you know how to find quick solutions in an environment that is constantly changing.</li><li>Customer service oriented: you have strong emotional intelligence to reassure users about their finances.</li><li>Rigor and integrity: working in Fintech requires surgical precision and impeccable ethics.</li><li>Team spirit: you enjoy the challenges that the launch of a new project represents.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Job Description:</b></p><br><p>We are seeking an experienced <b>SAP Manager</b> to lead the end-to-end implementation of <b>SAP S/4HANA</b> in a <b>Private Cloud</b> environment. This role will be responsible for program leadership, solution design oversight, stakeholder alignment, system integration, risk management, and successful deployment of the S/4HANA platform.</p><br><p>The ideal candidate will have strong expertise in SAP transformations, deep understanding of S/4HANA architecture, and experience managing cross-functional global teams through large-scale ERP implementations.</p><br>Key ResponsibilitiesProgram &amp; Project Leadership<ul><li><p>Lead the full lifecycle implementation of SAP S/4HANA (Discover, Prepare, Explore, Realize, Deploy, Run phases).</p><br></li><li><p>Define project scope, timelines, milestones, and resource plans.</p><br></li><li><p>Manage internal teams, system integrators, and third-party vendors.</p><br></li><li><p>Ensure alignment with executive leadership and business stakeholders.</p><br></li><li><p>Oversee budget management, cost control, and reporting.</p><br></li></ul>Solution &amp; Technical Oversight<ul><li><p>Provide architectural guidance for S/4HANA Private Cloud deployment.</p><br></li><li><p>Drive Fit-to-Standard workshops and ensure best practice adoption.</p><br></li><li><p>Oversee system integrations (SAP and non-SAP applications).</p><br></li><li><p>Ensure data migration strategy, governance, and validation.</p><br></li><li><p>Manage security, compliance, and infrastructure coordination.</p><br></li></ul>Change &amp; Stakeholder Management<ul><li><p>Lead organizational change management and communication strategy.</p><br></li><li><p>Facilitate executive steering committee meetings.</p><br></li><li><p>Ensure user adoption through training and enablement programs.</p><br></li></ul>Risk &amp; Quality Management<ul><li><p>Identify and mitigate project risks and issues.</p><br></li><li><p>Ensure testing strategy (Unit, SIT, UAT, Regression) is executed effectively.</p><br></li><li><p>Maintain quality standards and governance controls.</p><br></li></ul>Post-Go-Live Support<ul><li><p>Oversee hypercare and transition to support model.</p><br></li><li><p>Drive continuous improvement initiatives post-implementation.</p><br></li></ul>Required Qualifications<ul><li><p>Bachelor’s degree in Information Technology, Business, or related field (Master’s preferred).</p><br></li><li><p>8+ years of SAP experience, with at least 3+ years leading S/4HANA implementations.</p><br></li><li><p>Proven experience with <b>S/4HANA Private Cloud</b> deployments.</p><br></li><li><p>Strong understanding of SAP modules (e.g., FI/CO, MM, SD, PP, EWM).</p><br></li><li><p>Experience with data migration tools, integrations (API, IDoc, middleware), and SAP Fiori.</p><br></li><li><p>Strong leadership and stakeholder management skills.</p><br></li></ul>Preferred Qualifications<ul><li><p>SAP S/4HANA certification.</p><br></li><li><p>Experience working with global rollouts.</p><br></li><li><p>Familiarity with RISE with SAP offerings.</p><br></li><li><p>Knowledge of Agile / Activate methodology.</p><br></li></ul>Key Competencies<ul><li><p>Strategic thinking and enterprise architecture understanding</p><br></li><li><p>Strong decision-making and risk mitigation capabilities</p><br></li><li><p>Executive communication and influencing skills</p><br></li><li><p>Vendor and contract management</p><br></li><li><p>Change leadership</p><br></li></ul>Expertise required (one of the below)<ul><li><p>Procurement Consultant </p><br></li><li><p>Finance DRC Functional Lead </p><br></li><li><p>Integration Architect </p><br></li><li><p>ARIBA </p><br></li><li><p>Logistics-TM Architect </p><br></li><li><p>EHS Architect </p><br></li><li><p>Data Migration </p><br></li><li><p>Test Automation lead </p><br></li><li><p>Purchasing Solution Lead </p><br></li><li><p>Ariba Solution Lead </p><br></li><li><p>Integration Solution Lead </p><br></li><li><p>C4C Solution Lead </p><br></li><li><p>HR/SF Solution Lead</p><br></li></ul><p><span>At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.</span></p><br><p><b><span>Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.&nbsp;More information on employment scams is available</span></b>&nbsp;<span>here</span><span><b><i>.</i></b></span></p><br> </div>