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<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br><p><span><strong>SYSTRA est un groupe international d’ingénierie et de conseil dans le domaine des transports publics et de la mobilité durable.</strong></span></p><br><br><br><p><span>Depuis 65 ans, le Groupe est engagé aux côtés des villes et des territoires pour contribuer à leur développement en créant, améliorant et modernisant leurs infrastructures et systèmes de transport. SYSTRA intervient de la conception jusqu’aux phases de test, de déploiement et de maintenance, en France comme à l’international. Grâce à ses nouveaux services, SYSTRA accompagne ses clients et partenaires dans leur transition digitale, écologique et énergétique, afin d’inventer les mobilités de demain.</span></p><br><br> Contexte <br><p><span>Au sein de la Direction des Projets Urbains, le département Production France et International constitue le bureau d’études des infrastructures Urbaines de SYSTRA.</span></p><br><br><br><p><span>Le département Production France et international (PFI) regroupe les corps d’état techniques et architecturaux en charge des études des infrastructures réalisées par SYSTRA. Ces études sont réalisées sur les projets français et internationaux. Les équipes interviennent dans les phases de conception, de supervision de travaux et de suivi de la mise en service des installations.</span></p><br><br> Missions/Responsabilités <br><p><span>Dans le cadre d’un accroissement d’activité, le département Production France et international recherche un Chargé d’études géotechniques et Soutènements, qui interviendra sous la responsabilité du responsable du pôle Structures et Tunnels.</span></p><br><br><br><p><span>Le chargé d’études aura les missions suivantes :</span></p><br><br><br><ul><li><span>Elaboration de calculs de dimensionnement d’ouvrages de génie civil et rédaction des notes de calculs notamment dans les domaines suivants&nbsp;:</span></li><li><span>Les soutènements provisoires ou définitifs des ouvrages enterrés (puits, stations)&nbsp;;</span></li><li><span>Les structures internes et revêtements des ouvrages souterrains (gares souterraines, ouvrages cadres, voûtes, puits, galeries)&nbsp;;</span></li><li><span>Les ouvrages d'art aériens (ponts, passerelles, dalles de couverture des voies)&nbsp;;</span></li><li><span>Des murs de soutènements, des fondations superficielles et profondes ainsi que des ouvrages souterrains&nbsp;;</span></li><li><span>Structures aériennes en béton ou en charpente métallique, notamment les bâtiments.</span></li><li><span>La mise au point de pièces graphiques (plans, schémas…) en collaboration avec les projeteurs affectés au projet et les équipes Méthodes.</span></li><li><span>Assurer le contrôle et la validation des livrables ;</span></li><li><span>Dans le cadre du VISA, vérifier des études d’exécution des entreprises (notes de calcul, plans)&nbsp;;</span></li><li><span>Analyser les besoins techniques des projets, les coordonner et les optimiser afin de fournir les prestations nécessaires à la production d’offres et à la réalisation des contrats ;</span></li><li><span>Intégrer les interfaces avec les autres métiers du projet (tracé, voie, hydraulique, ouvrages génie civil, etc.) et collaborer de façon transverse avec les différents pôles de compétences afin d’assurer la cohérence et la qualité globale des études ;</span></li><li><span>Organiser le suivi et le contrôle des prestations relevant des spécialités de son équipe et garantir leur conformité (notamment accompagnement des projeteurs dans l’élaboration des plans et des dossiers graphiques) ;</span></li><li><span>Mettre en œuvre les processus du système de management de la qualité ;</span></li><li><span>Assurer le pilotage financier des études ;</span></li><li><span>Assister les chefs de projets dans l’optimisation des prestations techniques ;</span></li><li><span>Participer aux réponses aux appels d’offres ainsi qu’aux actions de recherche et développement dans le cadre de projets d’innovation.</span></li></ul> Profil/Compétences <br><p><span>FORMATION : BAC+5 Ecole d'ingénieurs spécialisée en génie civil; ou Master génie civil</span></p><br><br><br><p><span>EXPERIENCE : 5 ans minimum</span></p><br><br><br><p><span>COMPETENCES TECHNIQUES :</span></p><br><br><ul><li><span>Solides compétences en calcul structures et normes associées (Eurocodes, DTU,…)</span></li><li><span>Maîtrise des logiciels de calcul structure (Sofistik, ROBOT,…)</span></li><li><span>Maîtrise des logiciels de calcul géotechnique souhaitée (KRéa, Rido, Plaxis, Foxta, etc.)</span></li><li><span>Connaissance des logiciels AUTOCAD et REVIT est un plus</span></li><li><span>Français&nbsp;: courant (écrit et oral)</span></li><li><span>Anglais technique souhaité</span></li></ul><p><span>QUALITES PERSONNELLES :&nbsp;</span></p><br><br><ul><li><span>Esprit d'équipe et bon relationnel</span></li><li><span>Organisation</span></li><li><span>Autonomie</span></li><li><span>Rigueur</span></li><li><span>Esprit d’analyse et de synthèse</span></li><li><span>Créativité</span></li><li><span>Capacité rédactionnelle et bonne expression orale</span></li></ul> <br><p><em><span>SYSTRA est une entreprise handi-accueillante.</span></em></p><br><br> Remote <p>No</p><br><br> <br> Why SYSTRA? Read more <span> sur Why SYSTRA?</span> <br> <br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Overview <p>At Scatec, you get to work on something that matters. We develop, build, own, and operate renewable energy solutions that accelerate access to reliable and affordable clean energy. As part of a global and agile organisation, you will work with skilled colleagues across functions and geographies, take real ownership, and contribute to a company driven by the vision of improving our future. At the heart of everything we do is our belief that <em>we bring the energy</em> - the energy for change, connection, and growth. It shapes how we collaborate, innovate, and create impact together. If you are looking for a role where your contribution is visible, your development matters, and your work supports a more sustainable future, Scatec may be the right place for you.</p><br> <p>Ready to make an impact?</p><br> <p><strong>Why this role matters</strong></p><br> <p>As an HV Procurement and Contract Administrator, you will play a key role in supporting the successful delivery of High Voltage (HV) projects by ensuring robust contract administration and commercial management practices across the project lifecycle. The role supports the Solutions organization by overseeing Contracts Administration activities and ensuring that construction and supply contracts are effectively implemented, managed, and controlled.</p><br> <p>You will provide direct support to the relevant Procurement and Contract Manager / Supply Chain Manager / Project Manager across development, structuring, and execution phases. The role ensures contractual compliance, supports risk mitigation, and contributes to cost and schedule control through structured contract management.</p><br> <p>As a trusted partner to project teams, you will help address contractual matters proactively, support decision-making with accurate reporting, and ensure effective communication with contractors and subcontractors. This is a role for someone who wants to combine technical contract expertise with project execution, gain exposure in a global renewable energy company, and contribute to impactful infrastructure projects.</p><br> <p><strong>What you’ll be doing</strong></p><br> <p>In this role, you will:</p><br> <ul> <li>Support the development and implementation of contract and procurement strategies aligned with project objectives.</li> <li>Assist in preparing and structuring EPC contracts and subcontracts in collaboration with legal, project management, supply chain, and technical teams.</li> <li>Support contractor prequalification, tendering processes, bid evaluation, and contract negotiations in line with procurement strategies and compliance requirements.</li> <li>Contribute to the administration of construction and supply contracts, ensuring adherence to agreed contractual frameworks.</li> <li>Manage contractual correspondence, including notices and communications with contractors and subcontractors.</li> <li>Monitor contractor performance, assess progress payments, and support the management of variations, claims, and extensions of time.</li> <li>Contribute to the preparation of project reports, including contract status, risks, claims, and cash flow forecasts, in collaboration with Project Control.</li> <li>Support the identification, assessment, and mitigation of contractual risks throughout the project lifecycle.</li> <li>Collaborate closely with project management, construction, supply chain, legal, and other stakeholders to ensure effective contract execution.</li> <li>Participate in resolving contract-related issues and disputes to maintain project progress and alignment with objectives.</li> </ul> <p>Your work will support real decisions, real assets, and real operational outcomes.</p><br> <p><strong>What you’ll gain</strong></p><br> <ul> <li>Hands-on experience in contract administration within large-scale HV and renewable energy projects</li> <li>Exposure to international project environments and cross-functional collaboration</li> <li>Professional growth through responsibility, ownership, and real project impact</li> <li>The opportunity to build expertise in EPC contracts, FIDIC frameworks, and commercial management</li> </ul> <p><strong>What you’ll bring</strong></p><br> <ul> <li>Bachelor’s or master’s degree in a relevant technical or commercial discipline.</li> <li>Minimum of 5 years’ experience in Construction Contract Administration within organizations with strong procurement and Supply Chain Management practices.</li> <li>Comprehensive knowledge of: Contract suites, including NEC, GCC, and FIDIC;&nbsp;EPC contractor scope of work; EPC contractor schedules, including related activities and deliverables</li> <li>Project Management qualification (desirable)&nbsp;</li> <li>Quantity Surveying education and relevant experience (desirable)&nbsp;</li> <li>Relevant training in the FIDIC contractual framework and/or other internationally recognized contract standards</li> </ul> <p>Advantageous:</p><br> <ul> <li>Technical or legal supplementary qualification</li> <li>Experience in multi-contractor, international project environments</li> </ul> <p><strong>What it’s like to work at Scatec</strong></p><br> <p>At Scatec, we combine purpose with performance. We value responsibility, clarity, and collaboration and we encourage people to challenge existing ways of working, contribute ideas, and keep developing. You can expect an environment where people work together across disciplines and geographies, where good performance matters, and where you are trusted to take ownership without unnecessary hierarchy.</p><br> <p><strong>If you are motivated by managing complex contractual environments, working closely with multiple stakeholders, and contributing to the successful delivery of large-scale energy projects, this could be a strong next step in your career.</strong></p><br> <p><strong>What we offer.</strong></p><br> <p>At Scatec, you will be part of a company with a clear and ambitious purpose, working on renewable energy solutions that make a lasting difference. You will gain responsibility early, learn from experienced colleagues, and build your capabilities in a business that offers global exposure, strong development opportunities, and meaningful work in the energy transition. We are continuously evolving as a digital and data-driven organisation, leveraging technology and AI to improve how we work and create value for our teams</p><br> <p>Scatec is an equal opportunity employer. All qualified applicants will receive consideration for employment based on merit, competence, and business needs. </p><br> <p>We review applications on an ongoing basis.</p><br> </div>

<p>EY today brings together nearly PHONE_NUMBER associates and employees worldwide in over 150 countries. Through this international network, EY strengthens its position as a global leader in Audit, Consulting, Tax, Transactions, and Law.</p><p>We grow talent so that together they can support organizations towards sustainable growth. And our commitment to our teams begins with this promise: whatever your journey with us, the EY experience lasts a lifetime.</p><p>Within EY Tunisia's Audit teams, you will work with companies from various business sectors on statutory and contractual audit assignments. You will evolve in a demanding, formative, and stimulating environment, in contact with diverse stakeholders and on high-value-added financial issues.</p><p><strong>Main Mission</strong></p><p>Participate in the execution of financial audit assignments for companies in different sectors, by contributing to the analysis of financial statements, risk assessment, process review, and the formulation of relevant recommendations in compliance with professional standards and EY methodology.</p><p><strong>Main Activities</strong></p><p>1. Operational Activities</p><ul><li>Participate in the planning and preparation of audit assignments.</li><li>Perform audit work on significant cycles:<ul><li>Treasury,</li><li>Purchases and suppliers,</li><li>Sales and customers,</li><li>Fixed assets,</li><li>Inventory,</li><li>Payroll and social charges,</li><li>Provisions and commitments,</li><li>Taxation,</li><li>Compliance of financial statements with applicable frameworks.</li></ul></li><li>Analyze internal control processes and identify risk areas.</li><li>Perform audit tests and document work in tools and work files.</li><li>Participate in the analytical review of accounts and the analysis of significant variations.</li><li>Contribute to the preparation of mission summaries and deliverables for clients and managers.</li><li>Formulate clear findings and pragmatic recommendations.</li><li>Ensure coordination with the client's various stakeholders during assignments.</li></ul><p>2. Management / Coordination Activities</p><ul><li>Occasionally supervise junior profiles on certain mission phases.</li><li>Provide regular reporting on the progress of work to the Senior and Manager.</li><li>Contribute to meeting deadlines, deliverable quality, and EY methodological standards.</li><li>Participate in the team's skill development through sharing best practices and knowledge.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>1. Training / Experience</p><ul><li>Master's degree in accounting, finance, audit, or equivalent.</li><li>You have 1 to 4 years of experience in external audit, ideally acquired in a firm.</li><li>A good understanding of financial statements, accounting principles, and companies' financial issues is highly desirable.</li></ul><p>2. Technical Skills</p><ul><li>Good command of financial audit fundamentals.</li><li>Good knowledge of accounting, financial principles, and audit standards.</li><li>Ability to analyze financial data and identify risk areas.</li><li>Good command of Excel and office tools.</li><li>Written fluency in French; a good level of professional English is an asset.</li></ul><p>3. Transversal Skills</p><ul><li>Rigor and analytical skills.</li><li>Critical thinking and professional curiosity.</li><li>Organizational skills and respect for deadlines.</li><li>Good interpersonal skills and ability to work in a team.</li><li>Proactivity, autonomy, and adaptability in a demanding environment.</li><li>Ability to communicate clearly and in a structured manner with various stakeholders.</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><br> <p> <strong> <u>Primary responsibilities</u> </strong> </p> <p> </p> <ul> <li>Follow up onsales leads generated by visitors toour website. Answer inbound sales calls from new and existing customers</li> <li>Provide the caller with detailed information on our products and pricing to ensure an enhanced customer experience</li> <li>Ensure any customer issues are dealt within an efficient manner, informing the customer of any new products</li> <li>Explain our product range to ournew customers tothe website andpropose some suitable products and offers</li> <li>Generate the customer order and follow up to order confirmation stage</li> <li>Works towards individual and team targets</li> <li>Maintain up-to-date knowledge of our products and processes, whichwill be supported by on on-going training, support and coaching</li> <li>Any other duties/projects as directed by Senior Management</li> <li>Cover othermiscellaneous tasks if time allowsincluding text translations, customer</li> <li>queries from Facebook and Trustpilot web product feedback</li> </ul> <p> <strong> <u>Growth &amp; Career Opportunities</u> </strong> </p> <p>At Pens.com, we strongly believe in internal development and mobility. Manyof our team members grow within the organization through internal opportunities and promotions.</p> <p> <strong> <u>Requirements &amp; Qualifications</u> </strong> </p> <p> </p> <ul> <li>Fluent in German</li> <li>Ideally a minimum of 1 yearexperience in salesenvironment with an understanding of the importance of building relationships with key decision makers</li> <li>Passionate about helping the customer to choosethe right products to suit their Businesses needs</li> <li>Excellent communication and negotiation skills</li> <li>Have the ability to maintain professionalism under pressure, handle rejections well and maintain a confident approach at all times</li> <li>An energetic, self-starter who excels in interpersonal skills, with a focus on listening and questioning skills</li> <li>Highly organized with a strongattention to detail</li> <li>Self-motivated and goal oriented to achieve your own targets and also your teams</li> <li>Experience in MSOffice and othercomputer systems</li> </ul> <p> <strong> <u>Our values</u> </strong> </p> <p>At Pens.com, we are guided by a set of core values that define our culture and approach to hiring:</p> <p> <strong>Customers-First: </strong> </p> <p>We are committed to delivering exceptional customer experiences, both internally and externally. By understanding and fulfilling customer needs, we create impactful solutions that leave a lasting impression.</p> <p> <strong>Continuous Improvement: </strong> </p> <p>We believe in the power of growth and evolution. Through open communication and a culture of innovation, we continuously strive to enhance our business and adapt to changing landscapes.</p> <p> <strong>Goal-Oriented: </strong> </p> <p>We set clear objectives, remain disciplined in execution, and hold ourselves accountable for achieving measurable goals. Our focus is on driving results and making meaningful progress.</p> <p> <strong>Integrity: </strong> </p> <p>We prioritize ethics in everything we do, ensuring that our actions are grounded in integrity and responsibility towards our planet, products, and people.</p> <p> <strong>People-Centric: </strong> </p> <p>We value and respect every member of our team, fostering an environment where diversity is celebrated, contributions are recognized, and growth is encouraged.</p></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph">Who we are <br> <p>Glovo is part of the Delivery Hero Group, the world s pioneering local delivery platform, our mission is to deliver an amazing experience fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p> Job Description <br> <p>In this role, you ll be supporting the growth of top / SMB accounts partners, the backbone of Glovo s marketplace. You ll help local partners grow, boost their visibility, improve their operations, and reach more customers. By supporting these businesses, you ll directly shape how local communities grow and thrive through Glovo. It s a fast-paced, high-impact role where the sucess of many depends on your ability to manage relationships at scale.</p> <p> <strong>Your Journey:</strong> </p> <ul> <li> <p>Support the management of Top or SMB Accounts.</p> </li> <li> <p>Being a point of reference for operational tasks</p> </li> <li> <p>Build report and automatize the data analysis</p> </li> <li> <p>Help the team define and pursue the long-term strategy for the portfolio in terms of Growth, Promotions, Advertisement and Operations.</p> </li> <li> <p>Work alongside various internal departments to create and apply tailored solutions that address the needs of partners, including Operations, Marketing, Corporate, Customer service)</p> </li> <li> <p>Be informed, get involved and make things happen with a doer attitude</p> </li> <li> <p>Proactive in problem-solving </p> </li> <li> <p>Delivering insights and improvements via data-driven<strong> reporting.</strong> </p> </li> </ul> Qualifications <br> <ul> <li> <p>Languages: French, English</p> </li> <li> <p>- Highly data driven</p> </li> <li> <p>- Good commercial skills to influence, retain, and grow partners through persuasive communication, negotiation and data-backed storytelling.</p> </li> <li> <p>- Strong prioritization and time management skills to be able to manage a portfolio of accounts simultaneously.</p> </li> <li> <p>- Good level of autonomy, organization and speed of execution</p> </li> <li> <p>- Proficiency in Google Sheets &amp; Workspace.</p> </li> <li> <p>Familiarity with SQL- Recently completed a degree in Business, Marketing, or a related field.</p> </li> </ul> <p> </p> <p> </p> <p>Individuals representing diverse profiles, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.</p> <p>We believe driven talent deserves:</p> <ul> <li> <p> Private health insurance to keep you at your peak.</p> </li> <li> <p> Monthly Glovo credit to satisfy your cravings!</p> </li> <li> <p> Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!</p> </li> <li> <p> Online therapy and wellbeing benefits to ensure your mental well-being.</p> </li> </ul> Additional Information <br> <div></div></div></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Respond promptly to requests from guests and other departments. Fill cart with supplies and transport cart to assigned area. Enter guest rooms following procedures for gaining access and ensuring vacancy before entering. Replace guest amenities and supplies in rooms. Replace dirty linens and terry with clean items. Make beds and fold terry. Clean bathrooms. Remove trash, dirty linen, and room service items. Check that all appliances are present in the room and in working order. Straighten desk items, furniture, and appliances. Dust, polish, and remove marks from walls and furnishings. Vacuum carpets and performs floor care duties (e.g., in guest rooms and hallway).<br>Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; properly store flammable materials. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Support team to reach common goals. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 25 pounds without assistance and in excess of 25 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related equipment over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATION<br>Education: No high school diploma or G.E.D. equivalent.<br>Related Work Experience: No related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather&nbsp;and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver&nbsp;a&nbsp;meaningful guest experience, we encourage you to explore&nbsp;your next career opportunity&nbsp;with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​&nbsp;begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>As an integral part of the Customer Experience Department, this role will ensure client s satisfaction by providing technical and functional assistance to customers using our SaaS products (IPMS products, including Equinox Invention and Equinox Brand Proposal). This role requires a basic understanding of patent law and intellectual property concepts, as well as the ability to manage technical issues, troubleshoot software problems, and deliver exceptional customer service in a timely and efficient manger. The Customer Support Agent will respond to customer requests and follow the existing procedure to solve problems.</p><p>Principal Duties &amp; Responsibilities:</p><ul><li>Ensure client s satisfaction (provide technical and functional support).</li><li>Receive incoming customers' calls and emails.</li><li>Respond to customer requests and follow the existing procedure to solve problems (use of a bug tracker), including troubleshooting software problems, systems performance issues, and user errors.</li><li>Support and educate the customer in the use of our Questel SaaS products (Equinox suite).</li><li>Communicate customers' requests for improvement of our SaaS products.</li><li>Ensure a proper follow-up with the clients.</li><li>Ensure good co-operation with Sales, Admin and Technical Teams.</li><li>Meet with customers to understand their needs and provide support solutions.</li><li>Ensure to be up-to-date on the latest product features and system updates.</li><li>Follow internal trainings for new and existing patent software functionality, troubleshooting techniques, and customer service best practices.</li><li>Collaborate with Internal key team members to ensure high level of customer service matching our SLA'S</li><li>Communicate effectively with regional and global leadership if escalation is needed.</li><li>Work on special projects and other duties as assigned by management</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.</p><p>Education and Experience:</p><ul><li>Master or licence degree or comparable work experience</li><li>Proficient in Microsoft Office Suite</li><li>Minimum of two years experience in SaaS customer support (B to B), with a good ability to understand and solve technical problems.</li><li>Experience in the use of Equinox tools</li><li>Basic knowledge of Patents filing procedures or Intellectual Property in general</li><li>Fluency in French and English / proficiency at written French and English are required.</li><li>A third European language (Italian, Spanish, German) are a plus.</li></ul><p>Skills:</p><ul><li>Time management</li><li>Customer oriented</li><li>Autonomy and team spirit</li><li>Strong interpersonal, customer service, and telephone skills, and able to maintain, strengthen, and develop relationships</li><li>Strong problem-solving skills</li><li>Taste for learning and listening</li><li>Tech friendly and technical versatility</li><li>Effective multi-tasking/prioritization skills</li><li>Effective written and oral communication skills</li></ul><p>Supervision Received:</p><ul><li>Supervision is provided by the Customer Support Manager, Equinox</li></ul><p>Physical/Sensory/Mental Demands:</p><ul><li>The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to individuals with disabilities to perform the essential functions.</li><li>Consistently standing and/or sitting with the ability to meet with other team members</li><li>Consistently operating a computer and other office productivity machinery</li><li>Remembering names and details</li><li>Maintaining confidentiality of all information that is or will be confidential and proprietary to Questel or Questel s clients'</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br><p><strong>SYSTRA est un groupe international d’ingénierie et de conseil dans le domaine des transports publics et de la mobilité durable.</strong></p><br><br><p>Depuis 65 ans, le Groupe est engagé aux côtés des villes et des territoires pour contribuer à leur développement en créant, améliorant et modernisant leurs infrastructures et systèmes de transport. SYSTRA intervient de la conception jusqu’aux phases de test, de déploiement et de maintenance, en France comme à l’international. Grâce à ses nouveaux services, SYSTRA accompagne ses clients et partenaires dans leur transition digitale, écologique et énergétique, afin d’inventer les mobilités de demain.</p><br><br> Contexte <br><p>Le(la) BIM Manager a un rôle clé dans le pilotage des projets d’infrastructures ferroviaires pour le compte des clients de la région France, dans le cadre de missions de conseil, d’AMO et de MOE de conception, travaux et Essais.</p><br><br><p><br>Quelque soient les objectifs BIM sur le projet, (selon exigences clients, partenaires…), le(la) BIM Manager est impliqué à minima durant l’offre et au démarrage du projet. Son implication durant le projet dépendra des objectifs et exigences BIM à déployer, de la taille et durée du projet.</p><br><br> Missions/Responsabilités <br><p>Lors de démarches commerciales amont et en phase d’offre, en collaboration avec le Responsable du déploiement opérationnel BIM de la région france, des équipes techniques BIM et des équipes d’offres :</p><br><br><ul><li>S’attacher à la compréhension du besoin client</li><li>Analyser les objectifs et exigences BIM du projet</li><li>Rédaction des protocoles BIM</li><li>Réaliser le BIM Gap Analysis et définir les investissements</li><li>Analyser la cohérence des méthodologies avec les objectifs BIM.</li></ul><br><p>En phase Projet :</p><br><br><ul><li>Etablir le « BIM Execution Plan » comprenant les objectifs du BIM pour le projet, les « BIM uses », les processus d’échanges d’information et la gestion électronique des données BIM</li><li>S’assurer du bon déroulement et la mise en place du BEP</li><li>S’assurer de la mise en oeuvre des BIM standards SYSTRA (processus de production des livrables, le processus contrôle qualité …)</li><li>Le cas échéant, s’assurer du respect des normes</li><li>Participer dans l’analyse et la mise en place de l’environnement commun de données</li><li>Anticiper les besoins en formation du projet, animer des sessions d’informations et ou de formations pour les collaborateurs de la région et pour les maîtres d’ouvrage</li><li>Contrôler la qualité des livrables BIM avant leurs remises au client</li><li>Veiller et assurer le support et être à l’écoute de l’équipe projet à la fois pour le management, la coordination et la production, en participant le cas échéant aux réunions de revues de maquette</li></ul><p><br>Vous contribuerez activement à l’essor du BIM management à la région France par :</p><br><br><ul><li>Une action spécifique de prospection commerciale et de développement de missions répondant aux besoins d’un Client grand compte, en relation étroite avec les responsables commerciaux et les directions opérationnelles de la région france.</li><li>La mise en œuvre de cas d’usage nouveaux et innovants pour les phases de chantier (4D pour des contexte de travaux sous exploitation, …) et en anticipation des phases d’exploitation et de maintenance (outils immersifs,)</li><li>L’organisation de bilans / REX sur les projets et les offres s’inscrivant dans une démarche BIM</li></ul> Profil/Compétences <br><ul><li>Connaissances BIM Management</li><li>Connaissances expertes outils BIM</li><li>Compétences techniques en infrastructures et bâtiments</li></ul> <br><p>SYSTRA est une entreprise handi-accueillante.</p><br><br> Remote <p>No</p><br><br> <br> Why SYSTRA? Read more <span> sur Why SYSTRA?</span> <br> <br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br><p>Job Title:</p><br><br>Profil Francophone &amp; Télévendeur<br><p>Job Description</p><br><br>The Advisor I, Sales position interfaces with customers via inbound calls, outbound calls, or through the Internet for the purpose of selling basic products and services. This position is responsible for processing customer orders and sales, providing/receiving information, selling client products/service, as well as providing basic customer service support.Essential Functions/Core Responsibilities<p>• Achieve specific sales targets and maximizing sale opportunities on each and every call</p><br><br><br><p>• Use script and/or probing techniques to determine customer needs and offer the most appropriate product or service to address their needs</p><br><br><br><p>• Maintain broad knowledge of products, pricing, promotions, and procedures</p><br><br><br><p>• Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (‘KPIs’)</p><br><br><br><p>• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures</p><br><br><br><p>• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer</p><br><br><br><p>• Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer</p><br><br><br><p>• Prepare complete and accurate work including appropriately notating accounts as required</p><br><br><br><p>• Participate in activities designed to improve customer satisfaction and sales performance</p><br><br><br><p>• Answer billing questions by talking through components of customer accounts</p><br><br><br>Candidate Profile&nbsp;<p>• High school diploma with three to six months of sales experience preferred</p><br><br><br><p>• Courteous with strong customer service orientation</p><br><br><br><p>• Strong communication and negotiation skills required</p><br><br><br><p>• Ability to effectively communicate, both written and verbally</p><br><br><br><p>• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly</p><br><br><br><p>• Basic computer navigation skills and PC Knowledge</p><br><br><br><p>• Tolerance for repetitive work in a fast paced environment</p><br><br><br><p>• Ability to work as a team member, as well as independently</p><br><br><br><p>• Dependable with proficient attention to detail</p><br><br><br><p>• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner</p><br><br><br><p>• Able to rotate shifts, as needed</p><br><br><br><p>• Based on location and/or program, additional experience/skills may be required</p><br><br><br><p>*Job requirements may vary by country and will not contravene any local laws</p><br><br><br>Career Framework Role&nbsp;<p>Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.</p><br><br><br>Supplemental Geographical Information<p>RECRUITER ENTER THE APPLICABLE LANGUAGE:</p><br><br><br><p>GERMANY - This job description does not apply to employees in Germany.</p><br><br><br><p>UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION</p><br><br><br><p>PHILIPPINES </p><br><br><p>• Minimum of two years of college education. No prior call center experience is required</p><br><br><p>• Ability to think clearly and can explain simple issues effectively, both written and verbally</p><br><br><br><p>INDIA </p><br><br><p>• High school diploma with zero to six months of sales experience preferred </p><br><br><p>• Ability to effectively communicate, both written and verbally</p><br><br><p>• Listen attentively to customer needs and concerns; demonstrate empathy</p><br><br><p>• Clarify customer requirements; probe for and confirm understanding of requirements or problem</p><br><br><p>• Confirm customer understanding of the solution and provide additional customer education as needed</p><br><br><p>• Ability to learn including strong problem solving skills</p><br><br><p>• Demonstrate strong probing and problem solving skills</p><br><br><p>• Should be able to handle complex queries</p><br><br><p>• Should be able to resolve customer queries independently</p><br><br><br>Disclaimer <p>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.</p><br><br><br><p>Location:</p><br><br>TUN N°12 Rue Ibn Sinaa, Zone Industrille Kheireddine, Le Kram, Tunis<br><p>Language Requirements:</p><br><br><br><p>Time Type:</p><br><br>Full time<br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who are we?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Deliver outstanding technical support via emails and outgoing calls; Respond , troubleshoot and escalate support requests, including technical issues, via email, phone, chat, scheduled video calls; Maintain regular communication with customers and provide timely updates on open issues and resolutions; Identify, reproduce, and report bugs clearly to Product and Development teams; Gather customer feedback, identify recurring needs, and suggest product improvements to enhance the platform experience; Maintain high service standards by meeting KPIs such as response time, resolution rate, and customer satisfaction; Accurately document all customer interactions in the CRM system; Stay up to date with platform updates, new policies, and industry trends.<br> What you need to succeed in this role: Excellent French and English skills (C1 for both spoken and written); At least 2+ years of experience in Customer Support, SaaS Support, or Technical Support, preferably supporting complex technical solutions similar role is a must ; Strong Excel skills, including VLOOKUP, reporting and data analysis; Excellent problem-solving abilities with a customer-first mindset; Ability to handle multiple tasks and prioritize effectively in a fast-paced environment; High attention to detail and accuracy in managing customer information; Experience with CRM systems; Commitment to delivering high-quality customer service and meeting performance targets; Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).<br> Will be a great plus: Experience with Zendesk is a strong advantage; An analytical mindset with the ability to identify patterns, solve problems, and suggest improvements.<br> Benefits and Perks: Flexible schedule; Inclusive international environment; Compensation in USD; Good bonuses for referring friends Paid intensive training and probation; Work-life balance; Responsive management interested in your growth and long-lasting cooperation; Greenhouse conditions for self-development.<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br></span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Activities Finality of the position? Identify, evaluate and control all risks: working conditions, safety of people and equipment. The impact of industrial activity on the environment? Operate the safety and environmental management system. Position dimension? Implement HSE procedures and policies in compliance with HSE Management System requirements? Raise awareness among all site personnel on compliance with HSE procedures? Main Activities? Ensure the implementation and updating of IPE related to significant energy uses. Ensure monitoring of SER, current IPE values, values of all relevant factors at predetermined intervals. Define energy targets. Adjust and compare current IPE values with SER and energy targets. Assist in defining and applying objectives for industrial risk prevention safety according to the regulatory context and site safety policy. Provide operational support to all internal departments to ensure compliance with safety and environmental requirements. Maintain permanent monitoring of regulatory changes related to hygiene, health, safety, environment, and working conditions; analysis of regulatory, normative, and other requirement compliance and application. Monitor safety and environmental indicators and implement corrective and preventive actions necessary in case of non-achievement of objectives. Assist in establishing and implementing (with operational management) an HSE improvement program. Analyze risks related to positions and the site and implement necessary measures to control them. Update the risk analysis table and evaluate the control level. Analyze aspects/impacts and implement necessary measures to control them. Update the aspect analysis table and evaluate the control level. Participate with different departments in the design of workstations, the choice of equipment, the definition of methods and processes that respect safety and the environment. Monitor hygiene/health/safety/environment suggestions, analyze near misses/care/accidents to determine causes and necessary corrective and preventive measures. Implement and monitor action plans in hygiene, safety, and environment. Assist in establishing, updating, and implementing procedures in hygiene, safety, and environment. Design and conduct internal training actions to raise teams' awareness of HSE risk prevention. Drive improvement actions and ensure HSE targets are met. Ensure monitoring of energy collection plans and measurement of IPE related to energy uses. Report performance and improvement suggestions to management and the energy management team. Conduct HSE self-inspections to identify and correct HSE risk situations concerning personnel and external companies, whether they are malfunctions, behaviors, or related to equipment or procedures (audits). Participate in CSST meetings, safety correspondents. Waste management in its final phase. Site safety monitoring and management. Ensure compliance with legal, regulatory, and conventional provisions relating to occupational safety. Supervise the execution of occupational safety programs. Inspect workplaces to detect and report hazards to prevent risks and ensure the use of preventive measures. Identify causes of work accidents and present proposals to prevent them and ensure worker safety within the company. Train workers in the use of preventive equipment. Conduct awareness and preventive education dissemination among workers.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Training and technical skills: Master's degree in HSE with at least 6 years of experience in a similar position. Good knowledge of the company, its processes, and work organization. Knowledge and understanding of HSE regulations. Ability to analyze risks/aspects to evaluate impacts and define action plans. Knowledge of concepts related to improving working conditions: noise pollution, risks related to electrical equipment and installations, ventilation and pollutant capture. Knowledge of collective and individual protection devices. Ability to lead first intervention and/or first aid teams. Manage priorities, especially in terms of safety. Clearly write procedures and instructions. Raise awareness and train teams. Conduct internal audits and perform subcontractor audits according to the Safering and ISO 14001 standard. Monitor indicators, report on developments, and propose improvements. Project management and planning skills. Good technical knowledge in the HSE field to effectively communicate with operational teams. Knowledge of Hutchinson's 12 essentials. Knowledge of ISO 14001 V 2015 standard. Develop and track relevant dashboards. Master UES, IPE related to its activity. Professional aptitudes: Adapt to changes. Communicate orally and in writing by adapting to different cultures. Curiosity and good synthesis skills to conduct relevant monitoring. Regulatory on HSE themes and technological innovations. Have a sense of relationships and diplomacy. Work in a team, explain, train. Anticipate problems or react quickly to them. Organize oneself, demonstrate rigor. Have a sense of responsibility, rigor, and transversal management.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><strong>Job Title:&nbsp;Data Operations Specialist</strong></span> <br> <span><strong>Location</strong>: <strong>Tunis, Tunisia</strong></span> <br> <span><strong>Report to:&nbsp;Data Operations Manager</strong></span> <br> <span><strong>Overview:</strong></span><br><span>The Data Operations Specialist&nbsp;will be part of the Marketing Analytics &amp; Insights Team. Our mission is to use Data &amp; Advanced Analytics to support the Marketing teams globally. As part of the team, reporting to the Data Operations Manager, you will collaborate with experienced Data Analysts &amp; Data Scientists. Your role is to establish a robust data foundation that supports the organization's analytical needs and enables data-driven decision-making across all functions.</span> <br> <p><span><strong><u>Primary responsibilities</u></strong></span></p><br> <ul> <li><span>You assist with various data related projects, including but not limited to: data clean-up, data auditing, and more</span></li> <li><span>You monitor data flows of customers and prospects and identify, analyze and resolve issues</span></li> <li><span>You are continuously working on further improving our data collection monitoring, data quality, and integrity</span></li> <li><span>You perform audits of data quality</span></li> <li><span>You know our data, database and data structure</span></li> <li><span>You demonstrate detailed understanding of downstream data workflows and interdependencies</span></li> <li><span>You work closely with our Marketing managers and Customer care, to understand customer behaviour or data issues</span></li> <li><span>You help the privacy team to maintain GDPR compliance</span></li> <li><span>You follow identified issues with technical teams&nbsp;</span></li> <li><span>You collaborate on process improvement for their areas of responsibility to automate tasks and ensure greater accuracy</span></li> <li><span>You document and maintain Data Operations Specialist procedures and guidelines</span></li> </ul> <br> <p><span><strong><u>Growth &amp; Career Opportunities</u></strong></span></p><br> <p><span>At&nbsp;Pens.com,&nbsp;we&nbsp;strongly&nbsp;believe&nbsp;in&nbsp;internal&nbsp;development&nbsp;and&nbsp;mobility.&nbsp;Manyof&nbsp;our&nbsp;team members&nbsp;grow&nbsp;within&nbsp;the&nbsp;organization&nbsp;through&nbsp;internal&nbsp;opportunities and&nbsp;promotions.</span></p><br> <br> <p><span><strong><u>Requirements &amp; Qualifications</u></strong></span></p><br> <ul> <li><span>Proficiency in programming languages like SQL server, Snowflake (Python is a plus)</span></li> <li><span>Excellent analytical and problem-solving skills$</span></li> <li><span>Fluent level in English is required</span></li> <li><span>Attention to detail and a strong commitment to data accuracy and quality&nbsp;</span></li> <li><span>Cross functional support (ad hoc) with Marketing and Telesales agents</span></li> <li><span>Strong understanding of database&nbsp;and business needs</span></li> <li><span>Ability to work independently and collaboratively in a fast-paced environment, managing multiple projects and priorities&nbsp;</span></li> <li><span>Good proficiency in writing &amp; speaking the English language</span></li> <li><span>Motivated and energetic at completing tasks and learning new tasks</span></li> <li><span>Ability to meet deadlines.&nbsp;</span></li> <li><span>Knowledge of the reporting systems Looker is a plus&nbsp;</span></li> <li><span>Direct mail or Marketing experience is a plus</span></li> <li><span>Familiarity with cloud computing platforms like&nbsp;</span><span>AWS</span><span> (optional)</span></li> </ul> <br> <p><span><strong><u>Our values</u></strong></span></p><br> <p><span>At Pens.com, we are guided by a set of core values that define our culture and approach to hiring:</span></p><br> <p><span><strong>Customers-First:&nbsp;</strong></span></p><br> <p><span>We are committed to delivering exceptional customer experiences, both internally and externally. By understanding and fulfilling customer needs, we create impactful solutions that leave a lasting impression.</span></p><br> <p><span><strong>Continuous Improvement:&nbsp;</strong></span></p><br> <p><span>We believe in the power of growth and evolution. Through open communication and a culture of innovation, we continuously strive to enhance our business and adapt to changing landscapes.</span></p><br> <p><span><strong>Goal-Oriented:&nbsp;</strong></span></p><br> <p><span>We set clear objectives, remain disciplined in execution, and hold ourselves accountable for achieving measurable goals. Our focus is on driving results and making meaningful progress.</span></p><br> <p><span><strong>Integrity:&nbsp;</strong></span></p><br> <p><span>We prioritize ethics in everything we do, ensuring that our actions are grounded in integrity and responsibility towards our planet, products, and people.</span></p><br> <p><span><strong>People-Centric:&nbsp;</strong></span></p><br> <p><span>We value and respect every member of our team, fostering an environment where diversity is celebrated, contributions are recognized, and growth is encouraged.</span></p><br> <br> <span><strong>Equal Opportunity Employer</strong></span><br><span>We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation - no applicant will be penalized as a result of such a request.</span> <br> <p><span><strong>About Pens.com</strong></span><br><span>Pens.com's personalized promotional products are created for and inspired by small businesses. With 56 years of experience and serving 22 countries worldwide, Pens.com offers MORE value, savings and time to customers through expert guidance on a broad range of personalized promotional products, including writing instruments, stationery, drinkware, bags, gifts, and trade show accessories. Pens.com operates via a network of more&nbsp;than&nbsp;10&nbsp;facilities&nbsp;acrossNorth&nbsp;America,&nbsp;Europe,&nbsp;Africa,&nbsp;and&nbsp;Asia.</span><br><span>To&nbsp;learn&nbsp;more,visit:&nbsp;</span><span>www.PENS.com</span></p><br> <p><span>Pens.com&nbsp;is&nbsp;a&nbsp;National&nbsp;Pen&nbsp;and&nbsp;Cimpress&nbsp;brand&nbsp;(Nasdaq:&nbsp;CMPR).</span></p><br> <br> <p><span>#LI-AA1 #LI-Onsite</span></p><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>About Mozn MOZN is a leading Enterprise AI company enabling organizations to make informed decisions in two critical domains: Financial Crime Prevention and Enterprise Knowledge Intelligence.<br> We’re a diverse, collaborative team of innovators united by a shared purpose: to build AI that delivers tangible business value, builds trust, and empowers people and organizations with augmented intelligence.<br> Our culture is built on the relentless pursuit of excellence and meaningful impact.<br> If you’re passionate about working alongside exceptional talent on world-class AI, and you want the autonomy and runway to do the best work of your career, join us in shaping the future of intelligent enterprises.<br> About the role The MOZN Channel team is a critical pillar of company growth, and we are seeking a high-impact Channel Sales Lead who thrives in fast-paced environments and operates as the architect behind scalable Mozn partner execution.<br> This role is designed for a commercially driven leader who builds the systems, sales motions, and cross-functional alignment that accelerate partner-led activation, pipeline generation, and revenue growth across the Mozn.<br>ai portfolio.<br> As a Channel Sales Lead, you serve as the single-threaded owner of the Mozn partner narrative, translating our: Recruitment → Enablement → Activation → Capability → Demand Generation → Pipeline → Revenue model into a repeatable, execution-ready motion for a curated set of high-value partners, while simultaneously driving direct market penetration and enterprise sales execution.<br> You will work closely with internal teams, pre-sales leaders, marketing, and executive stakeholders to ensure the territory has clear revenue targets, ongoing sales motions, and structured teaming models that convert partner activation into measurable business outcomes.<br> You operate as both: The regional commercial owner The ecosystem builder Your Impact Architect the Mozn.<br>ai single-thread narrative (Recruitment → Enablement → Activation → Capabilities → Demand Gen → Pipeline → Revenue) and ensure every partner interaction ties to measurable ARR.<br> Drive greenfield market penetration through direct enterprise engagement.<br> Build repeatable partner activation and co-sell frameworks that scale across the region.<br> Design territory plans that balance direct selling and partner leverage.<br> Convert enablement into execution by aligning Mozn.<br>ai strategy and partner sellers around defined account targets.<br> Build structured QBR frameworks that track pipeline, revenue, and activation metrics.<br> Serve as the regional commercial face of Mozn across enterprise, government, and partner ecosystems.<br> What you'll do Take responsibility for the sales, strategy and execution of building new and developing existing accounts and partnerships in the assigned territory.<br> Lead strategic enterprise sales together with your partners while also driving direct opportunities independently.<br> Close partnership agreements while balancing revenue impact, speed to market, and long-term ecosystem value.<br> Evaluate the financial and strategic benefits of new and existing partnerships.<br> Track, report, and optimize partner performance, identifying gaps and executing corrective actions.<br> Own territory revenue targets and deliver measurable results.<br> Build and maintain a pipeline of strategic accounts, taking responsibility from prospecting to close, plus managing ongoing relationships.<br> Collaborate cross-functionally with marketing, pre-sales, and leadership around regional growth.<br> Travel as required to meet customers and partners across the region.<br> You will be at the forefront of an exciting time for the Middle East, joining a high-growth rocket-ship in an exciting space.<br> You will be given a lot of responsibility and trust.<br> We believe that the best results come when the people responsible for a function are given the freedom to do what they think is best.<br> The fundamentals will be taken care of: competitive compensation, top-tier health insurance, and an enabling culture so that you can focus on what you do best You will enjoy a fun and dynamic workplace working alongside some of the greatest minds in AI.<br> We believe strength lies in difference, embracing all for who they are and empowered to be the best version of themselves.<br> 5+ years of enterprise technology sales experience (AI, SaaS, Cybersecurity, Risk, Analytics preferred).<br> Proven success closing complex enterprise deals directly.<br> Experience managing and activating channel partners or system integrators.<br> Experience operating in hybrid direct + indirect sales environments.<br> Demonstrated success penetrating greenfield markets.<br> Strong account planning and quota management skills.<br> Ability to take opportunities end-to-end from prospecting through closure.<br> Strong executive communication and negotiation skills.<br> Highly organized with strong pipeline discipline.<br> Strong ownership and accountability mindset.<br> Fluent in English, Arabic &amp; French.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Mindrift is looking for skilled Bot Developers (WhatsApp Business API, Telegram Bot API, Discord API) to join the Tendem project (https://tendem.<br>ai/) and build conversational bots and messaging-platform integrations within our hybrid AI + human environment.<br> In this role, as an AI Pilot – that's how we refer to this position at Mindrift – you'll collaborate with Tendem Agents that handle repetitive tasks, while you provide bot engineering expertise, conversational design judgment, and quality control to ensure bots are reliable, useful, and ready for real users.<br> This part-time remote opportunity is ideal for professionals with hands-on experience building messaging bots, working with platform APIs and webhooks, and implementing conversational logic.<br> What We Do The Mindrift platform connects specialists with AI projects from major tech innovators.<br> Our mission is to unlock the potential of Generative AI by tapping into real-world expertise from across the globe.<br> About the Role This is a freelance role for a Tendem project.<br> As a Bot Developer, you'll design, build, and refine messaging bots for one or more messaging platforms, including WhatsApp, Telegram, Discord, Slack, and similar platforms — for use cases such as customer service, appointment booking, order taking, content delivery, moderation, and automated notifications.<br> Key Responsibilities Build bots for one or more messaging platforms, such as WhatsApp (Business API / Cloud API), Telegram (Bot API), Discord, Slack and similar messaging platforms.<br> Design and implement conversational flows, dialogue state, and fallback handling.<br> Integrate bots with LLMs (OpenAI, Anthropic, or similar) for natural language responses where appropriate.<br> Connect bots to backend services, databases, CRMs, and third-party APIs (booking systems, payment, content sources).<br> Handle webhooks, rate limits, and platform-specific message formats (interactive messages, buttons, media, templates).<br> Evaluate AI-generated bot code and refactor it for correctness, reliability, and graceful error handling.<br> Implement logging, monitoring, and recovery so bots stay healthy in production.<br> Requirements and benefits Educational qualifications At least 3 years of relevant experience backend, integration, automation, or bot development experience (required).<br> Bachelor's or Master's Degree in Computer Science, Engineering, Information Technology, or related technical fields is a plus.<br> Academic and/or Professional Experience Candidates should have a strong foundation in bot development, messaging platform integrations, and building reliable conversational workflows.<br> We are looking for specialists who can design and maintain production-ready bots, work confidently with APIs, webhooks, and backend services, and refine AI-assisted output into stable, user-friendly experiences.<br> Strong problem-solving skills, attention to detail, and the ability to work independently are essential.<br> Technical Skills (Essential) At least 1 year of hands-on experience building bots for at least one major messaging platforms (WhatsApp, Telegram, Discord, Slack, or similar) is required Strong command of Python or Node.<br>js for backend bot logic.<br> Solid experience with REST APIs, webhooks, OAuth, and async request handling.<br> Experience with relational or NoSQL databases for storing conversation state and user data.<br> Familiarity with LLM APIs (OpenAI, Anthropic) and prompt design for conversational use is a strong plus.<br> Understanding of platform-specific limits, message templates, and approval flows (e.<br>g., WhatsApp template messages).<br> Experience with hosting and deployment (Docker, serverless, VPS, or PaaS) Additional requirements Strong attention to detail and commitment to bot reliability — no silent failures, no broken flows.<br> Self-directed work ethic with the ability to design and ship complete bots independently.<br> Portfolio or examples of bots you've built (required).<br> English proficiency: Upper-intermediate (B2) or above (required).<br> Project time expectations For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements.<br> This is an estimate, not a guaranteed workload, and applies only while the project is active.<br> Compensation On this project, contributors can earn up to $35 per hour equivalent , depending on their level and pace of contribution.<br> Compensation varies across projects depending on scope, complexity, and required expertise.<br> Please note that other projects on the platform may offer different earning levels based on their requirements.<br> Why this freelance opportunity might be a great fit for you?<br> Work fully remote on your own schedule with just a laptop and stable internet connection.<br> Gain hands-on experience in a unique hybrid environment where human expertise and AI agents collaborate seamlessly — a distinctive skill set in a rapidly growing field.<br> Participate in performance-based bonus programs that reward high-quality work and consistent delivery.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Mindrift is looking for skilled Bot Developers (WhatsApp Business API, Telegram Bot API, Discord API) to join the Tendem project (https://tendem.<br>ai/) and build conversational bots and messaging-platform integrations within our hybrid AI + human environment.<br> In this role, as an AI Pilot – that's how we refer to this position at Mindrift – you'll collaborate with Tendem Agents that handle repetitive tasks, while you provide bot engineering expertise, conversational design judgment, and quality control to ensure bots are reliable, useful, and ready for real users.<br> This part-time remote opportunity is ideal for professionals with hands-on experience building messaging bots, working with platform APIs and webhooks, and implementing conversational logic.<br> What We Do The Mindrift platform connects specialists with AI projects from major tech innovators.<br> Our mission is to unlock the potential of Generative AI by tapping into real-world expertise from across the globe.<br> About the Role This is a freelance role for a Tendem project.<br> As a Bot Developer, you'll design, build, and refine messaging bots across WhatsApp, Telegram, Discord, and similar platforms — for use cases such as customer service, appointment booking, order taking, content delivery, moderation, and automated notifications.<br> Key Responsibilities Build bots for WhatsApp (Business API / Cloud API), Telegram (Bot API), Discord, and similar messaging platforms.<br> Design and implement conversational flows, dialogue state, and fallback handling.<br> Integrate bots with LLMs (OpenAI, Anthropic, or similar) for natural language responses where appropriate.<br> Connect bots to backend services, databases, CRMs, and third-party APIs (booking systems, payment, content sources).<br> Handle webhooks, rate limits, and platform-specific message formats (interactive messages, buttons, media, templates).<br> Evaluate AI-generated bot code and refactor it for correctness, reliability, and graceful error handling.<br> Implement logging, monitoring, and recovery so bots stay healthy in production.<br> Requirements and benefits Educational qualifications At least 3 years of relevant experience backend, integration, automation, or bot development experience (required).<br> Bachelor's or Master's Degree in Computer Science, Engineering, Information Technology, or related technical fields is a plus.<br> Academic and/or Professional Experience Candidates should have a strong foundation in bot development, messaging platform integrations, and building reliable conversational workflows.<br> We are looking for specialists who can design and maintain production-ready bots, work confidently with APIs, webhooks, and backend services, and refine AI-assisted output into stable, user-friendly experiences.<br> Strong problem-solving skills, attention to detail, and the ability to work independently are essential.<br> Technical Skills (Essential) At least 1 year of hands-on experience building bots for major messaging platforms (WhatsApp, Telegram, Discord, Slack, or similar) is required Strong command of Python or Node.<br>js for backend bot logic.<br> Solid experience with REST APIs, webhooks, OAuth, and async request handling.<br> Experience with relational or NoSQL databases for storing conversation state and user data.<br> Familiarity with LLM APIs (OpenAI, Anthropic) and prompt design for conversational use is a strong plus.<br> Understanding of platform-specific limits, message templates, and approval flows (e.<br>g., WhatsApp template messages).<br> Experience with hosting and deployment (Docker, serverless, VPS, or PaaS) Additional requirements Strong attention to detail and commitment to bot reliability — no silent failures, no broken flows.<br> Self-directed work ethic with the ability to design and ship complete bots independently.<br> Portfolio or examples of bots you've built (required).<br> English proficiency: Upper-intermediate (B2) or above (required).<br> Project time expectations For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements.<br> This is an estimate, not a guaranteed workload, and applies only while the project is active.<br> Compensation On this project, contributors can earn up to $35 per hour equivalent , depending on their level and pace of contribution.<br> Compensation varies across projects depending on scope, complexity, and required expertise.<br> Please note that other projects on the platform may offer different earning levels based on their requirements.<br> Why this freelance opportunity might be a great fit for you?<br> Work fully remote on your own schedule with just a laptop and stable internet connection.<br> Gain hands-on experience in a unique hybrid environment where human expertise and AI agents collaborate seamlessly — a distinctive skill set in a rapidly growing field.<br> Participate in performance-based bonus programs that reward high-quality work and consistent delivery.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><strong>Job Title:&nbsp;Credit Administrator processor - Day shift&nbsp;</strong></span><br><span><strong>Location: Tunis, Tunisia</strong></span><br><span><strong>Report to:&nbsp;Quality Leader</strong></span><br><p><span><strong><u>Overview:</u></strong></span><br><span>At National Pen, we provide high value promotional products for businesses and professionals by providing expert knowledge and effective promotional products.&nbsp; With a workforce from over 30 different countries and 18 working languages, we provide a very diverse and multi-cultural environment with on-going training to provide you with the tools to be successful.</span></p><br><p><span>If you have the desire to be successful, exceeding targets and work in a team-based organization, please apply below.</span></p><br><p><span>The Quality Inspector and Credit Processor should be highly motivated and analytical with strong focus on attention to detail thus ensuring, internal and external, customer satisfaction. You will be responsible for inspecting product outputs, identifying mistakes or non-compliance issues and process credit notes to customers.</span></p><br><p><span><strong>Ready to join us? Apply now and become part of a team that values creativity,</strong></span></p><br><p><span><strong>collaboration, and continuous growth.</strong></span></p><br><br><p><span><strong><u>Primary responsibilities</u></strong></span></p><br><ul><li><span>Perform detail checks on customer orders to capture the highest level of accuracy and detail.&nbsp;</span></li><li><span>Provide feedback across all levels of the organization including supervisors and sales team on any issues.</span></li><li><span>Identify, discuss and resolve issues</span></li><li><span>Provide actionable data to various support groups as needed</span></li><li><span>Work independently whilst working within the team</span></li><li><span>Support process and quality improvements in the Contact Centre</span></li><li><span>Identify order/product opportunities and issues, then determine when escalation is necessary</span></li><li><span>Investigate and respond to all quality issues</span></li><li><span>Perform verification and process of credit</span></li><li><span>investigate customer complaints and non-conformance issues</span></li><li><span>Prepare and submit reports to the quality management team</span></li><li><span>Solve practical problems and deal with a variety of variables in situations.</span></li><li><span>Define problems, collect data, establish facts, and draw valid conclusions.</span></li></ul><br><p><span><strong><u>Growth &amp; Career Opportunities</u></strong></span></p><br><p><span>At&nbsp;Pens.com,&nbsp;we&nbsp;strongly&nbsp;believe&nbsp;in&nbsp;internal&nbsp;development&nbsp;and&nbsp;mobility.&nbsp;Manyof&nbsp;our&nbsp;team members&nbsp;grow&nbsp;within&nbsp;the&nbsp;organization&nbsp;through&nbsp;internal&nbsp;opportunities and&nbsp;promotions.</span></p><br><br><p><span><strong><u>Requirements &amp; Qualifications</u></strong></span></p><br><ul><li><span>A minimum of 1 year experience in a similar role</span></li><li><span>A fluent level in English is a must</span></li><li><span>Contact Centre experience is required</span></li><li><span>Knowledgeable of quality assessment processes is a plus</span></li><li><span>Self-motivated and goal oriented</span></li><li><span>Strong Communication Skills</span></li><li><span>Advanced MS office (Excel / Power Point /Word)</span></li></ul><br><p><span><strong><u>What we Offer</u></strong></span><br><span>&nbsp;At Pens.com, we are committed to supporting our employees both professionally and personally by offering:</span></p><br><ul><li><span>Transportation Support: Shuttle service for a stress-free commute</span></li><li><span>Health Insurance: Comprehensive medical coverage to support your well-being</span></li><li><span>Meal Vouchers: Daily meal support to make your workdays easier.</span></li><li><span>Referral Bonus Program: Once an employee, get rewarded for referring talented people to join our team.</span></li><li><span>Learning &amp; Development: Access to continuous training, e-learning platforms, and development programs to help you grow your skills and advance your career.</span></li></ul><br><p><span><strong><u>Our values</u></strong></span></p><br><p><span>At Pens.com, we are guided by a set of core values that define our culture and approach to hiring:</span></p><br><p><span><strong>Customers-First:&nbsp;</strong></span></p><br><p><span>We are committed to delivering exceptional customer experiences, both internally and externally. By understanding and fulfilling customer needs, we create impactful solutions that leave a lasting impression.</span></p><br><p><span><strong>Continuous Improvement:&nbsp;</strong></span></p><br><p><span>We believe in the power of growth and evolution. Through open communication and a culture of innovation, we continuously strive to enhance our business and adapt to changing landscapes.</span></p><br><p><span><strong>Goal-Oriented:&nbsp;</strong></span></p><br><p><span>We set clear objectives, remain disciplined in execution, and hold ourselves accountable for achieving measurable goals. Our focus is on driving results and making meaningful progress.</span></p><br><p><span><strong>Integrity:&nbsp;</strong></span></p><br><p><span>We prioritize ethics in everything we do, ensuring that our actions are grounded in integrity and responsibility towards our planet, products, and people.</span></p><br><p><span><strong>People-Centric:&nbsp;</strong></span></p><br><p><span>We value and respect every member of our team, fostering an environment where diversity is celebrated, contributions are recognized, and growth is encouraged.</span></p><br><br><span><strong>Equal Opportunity Employer</strong></span><br><span>We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation - no applicant will be penalized as a result of such a request.</span><br><p><span><strong>About Pens.com</strong></span><br><span>Pens.com's personalized promotional products are created for and inspired by small businesses. With 56 years of experience and serving 22 countries worldwide, Pens.com offers MORE value, savings and time to customers through expert guidance on a broad range of personalized promotional products, including writing instruments, stationery, drinkware, bags, gifts, and trade show accessories. Pens.com operates via a network of more&nbsp;than&nbsp;10&nbsp;facilities&nbsp;acrossNorth&nbsp;America,&nbsp;Europe,&nbsp;Africa,&nbsp;and&nbsp;Asia.</span><br><span>To&nbsp;learn&nbsp;more,visit:&nbsp;</span><span>www.PENS.com</span></p><br><p><span>Pens.com&nbsp;is&nbsp;a&nbsp;National&nbsp;Pen&nbsp;and&nbsp;Cimpress&nbsp;brand&nbsp;(Nasdaq:&nbsp;CMPR).</span></p><br><br><p><span>#LI-SN1 #LI-Onsite</span></p><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span>About Venari Security</span></p><br> <p>Venari Security Limited is a UK cybersecurity technology company focused on cryptographic visibility and post-quantum security readiness. Its technology helps organisations identify and manage encryption-related risks across cloud, on-premises and containerised environments.</p><br> <p><span>Role purpose</span></p><br> <p>The Senior Financial Controller will have overall responsibility for the integrity, accuracy and timely delivery of Venari Security’s financial information. Reporting to the Chief Operating Officer, the role will provide hands-on ownership of the company’s accounting records, management reporting, statutory compliance, payroll, taxation, company secretarial matters and cap table administration.</p><br> <p>The successful candidate will oversee the external bookkeeping provider and coordinate effectively with auditors, tax advisers, legal advisers, payroll providers and other professional service firms. This is a broad, commercially focused position suited to an experienced financial controller who is comfortable operating independently within a growing technology business.</p><br> <p><span>Key responsibilities</span></p><br> <p><span>Financial control and reporting</span></p><br> <ul> <li>Take overall ownership of the company’s financial records and reported financial results.</li> <li>Maintain an effective financial control environment appropriate for a growing technology company.</li> <li>Lead the monthly, quarterly and annual financial close processes.</li> <li>Prepare accurate monthly management accounts, including the income statement, balance sheet, cash flow statement and supporting analysis.</li> <li>Prepare and review balance sheet reconciliations, ensuring that reconciling items are investigated and resolved promptly.</li> <li>Maintain the general ledger and ensure transactions are recorded accurately and consistently.</li> <li>Monitor expenditure against budgets and provide clear explanations of material variances.</li> <li>Produce financial information and analysis for the COO, Chief Executive Officer, Board and investors.</li> <li>Maintain appropriate accounting policies, procedures and financial controls.</li> <li>Support budgeting, forecasting, cash flow management and financial planning activities.</li> </ul> <p><span>Xero ownership</span></p><br> <ul> <li>Act as the principal owner and administrator of the company’s Xero accounting system.</li> <li>Maintain the chart of accounts, tracking categories, user permissions and financial reporting structure.</li> <li>Ensure that bank accounts, payroll records, supplier balances, customer balances and other control accounts are reconciled regularly.</li> <li>Review the quality and accuracy of transactions processed by the external bookkeeping provider.</li> <li>Ensure that supporting documentation is retained and attached appropriately within Xero or the company’s document management system.</li> <li>Develop efficient and scalable accounting processes, including suitable integrations with payroll, banking, expense and reporting systems.</li> </ul> <p><span>Oversight of outsourced bookkeeping</span></p><br> <ul> <li>Manage the relationship with the company’s external bookkeeping provider.</li> <li>Establish clear monthly timetables, responsibilities and service standards.</li> <li>Review bookkeeping output for accuracy, completeness and compliance with the company’s accounting policies.</li> <li>Ensure supplier invoices, expenses, bank transactions, accruals, prepayments and journals are processed correctly.</li> <li>Resolve technical accounting or transaction-processing issues escalated by the bookkeeping team.</li> <li>Review supplier payment runs before they are submitted for approval.</li> <li>Ensure appropriate segregation of duties is maintained between transaction preparation, review and payment approval.</li> </ul> <p><span>Statutory financial statements</span></p><br> <ul> <li>Lead the preparation of the company’s annual statutory financial statements in accordance with applicable UK accounting standards and the Companies Act 2006.</li> <li>Prepare or coordinate year-end accounting schedules and supporting audit documentation.</li> <li>Manage the relationship with the company’s independent accountants.</li> <li>Act as the principal finance contact during any year-end audit or accounts preparation process.</li> <li>Respond to queries and ensure agreed adjustments and recommendations are implemented.</li> <li>Ensure statutory accounts are approved and filed within the required deadlines.</li> </ul> <p><span>Taxation</span></p><br> <ul> <li>Prepare or oversee the preparation of corporation tax computations and supporting schedules.</li> <li>Coordinate the preparation and submission of corporation tax returns with the company’s tax advisers.</li> <li>Maintain appropriate tax accounting records, including current and deferred tax calculations where applicable.</li> <li>Manage VAT compliance, including the preparation or review of VAT returns and reconciliation of VAT control accounts.</li> <li>Ensure compliance with PAYE, National Insurance, benefits reporting and other employment-related tax obligations.</li> <li>Support the preparation of research and development tax relief claims where applicable.</li> <li>Monitor tax payment and filing deadlines and ensure all liabilities are settled when due.</li> <li>Liaise with HM Revenue &amp; Customs and external tax advisers as required.</li> </ul> <p><span>Payroll</span></p><br> <ul> <li>Take ownership of the end-to-end payroll control process.</li> <li>Manage the relationship with the external payroll provider.</li> <li>Review monthly payroll reports, employee changes, bonuses, deductions, pension contributions and statutory payments.</li> <li>Reconcile payroll reports to Xero, bank payments and payroll control accounts.</li> <li>Ensure payroll is approved and paid accurately and on time.</li> <li>Oversee compliance with PAYE, National Insurance, pension auto-enrolment and year-end payroll reporting requirements.</li> <li>Support the preparation of P11D forms, PAYE Settlement Agreements and other employee tax reporting where required.</li> <li>Work closely with management and human resources advisers on starters, leavers and changes to remuneration.</li> </ul> <p><span>Company secretarial and statutory compliance</span></p><br> <ul> <li>Coordinate the company secretarial activities of Venari Security Limited.</li> <li>Maintain the company’s statutory registers, including registers of directors, shareholders and persons with significant control.</li> <li>Prepare and submit confirmation statements and other routine Companies House filings.</li> <li>Coordinate the preparation and filing of director appointments, resignations, changes of details and registered office updates.</li> <li>Maintain records of Board and shareholder resolutions.</li> <li>Support the preparation of Board meeting papers, minutes and corporate approvals.</li> <li>Monitor statutory filing deadlines and ensure the company remains in good standing.</li> <li>Liaise with external legal and company secretarial advisers on more complex corporate matters.</li> </ul> <p><span>Cap table and equity administration</span></p><br> <ul> <li>Maintain an accurate and fully reconciled company capitalisation table.</li> <li>Reconcile the cap table to Companies House filings, statutory registers, share certificates and accounting records.</li> <li>Record share issues, transfers, option grants, conversions and other equity transactions.</li> <li>Maintain supporting documentation for share allotments and shareholder approvals.</li> <li>Support the administration of employee share option schemes.</li> <li>Coordinate with legal advisers, investors and equity administration platforms where applicable.</li> <li>Prepare cap table analysis and ownership information for the Board, investors, auditors and advisers.</li> <li>Support future fundraising, due diligence and corporate transactions.</li> </ul> <p><span>Contract review and commercial support</span></p><br> <ul> <li>Review customer, supplier, employment and other commercial contracts from a financial and commercial perspective.</li> <li>Assess proposed contracts for pricing, payment terms, revenue recognition, cash flow, taxation, foreign exchange and financial risk implications.</li> <li>Identify unusual or onerous financial terms and escalate matters to the COO, senior management or legal advisers.</li> <li>Ensure material contracts are reflected appropriately in budgets, forecasts and accounting records.</li> <li>Maintain a central contract register showing key commercial terms, renewal dates and financial commitments.</li> <li>Support commercial negotiations by providing financial analysis and advice.</li> <li>Monitor compliance with contractual invoicing and payment requirements.</li> </ul> <p><span>Treasury and cash management</span></p><br> <ul> <li>Maintain accurate short- and medium-term cash flow forecasts.</li> <li>Monitor cash balances, customer receipts, supplier payments and funding requirements.</li> <li>Manage banking relationships and online banking access.</li> <li>Prepare or review payment runs and ensure appropriate authorisation procedures are followed.</li> <li>Monitor foreign currency exposures and recommend appropriate actions where relevant.</li> <li>Provide timely reporting to the COO and senior management on liquidity, cash runway and expected funding requirements.</li> </ul> <p><span>Governance, processes and systems</span></p><br> <ul> <li>Develop proportionate financial policies, procedures and controls.</li> <li>Document key finance processes and maintain an appropriate finance calendar.</li> <li>Improve the efficiency and scalability of the finance function.</li> <li>Support the implementation of new finance systems and reporting tools as the company grows.</li> <li>Ensure financial records and confidential information are maintained securely.</li> <li>Support investor due diligence, fundraising activities and other strategic projects.</li> <li>Provide financial guidance to budget holders and members of the senior management team.</li> </ul> <p><span>Key relationships</span></p><br> <ul> <li>Chief Operating Officer</li> <li>Chief Executive Officer and Board</li> <li>Senior management and departmental budget holders</li> <li>External bookkeeping provider</li> <li>Payroll providers</li> <li>External auditors or accountants</li> <li>Corporation tax and research and development tax advisers</li> <li>Legal and company secretarial advisers</li> <li>Banks and payment providers</li> <li>Existing and prospective investors</li> </ul> <p><span>Experience and qualifications</span></p><br> <p><span>Essential</span></p><br> <ul> <li>Qualified accountant, such as ACA, ACCA, CIMA or equivalent.</li> <li>Significant post-qualification experience in a financial controller or senior finance role.</li> <li>Strong practical knowledge of UK statutory accounting and financial reporting requirements.</li> <li>Extensive hands-on experience using Xero.</li> <li>Experience preparing or overseeing monthly management accounts and annual statutory financial statements.</li> <li>Experience managing corporation tax, VAT and payroll compliance.</li> <li>Experience overseeing an outsourced bookkeeping or accounting provider.</li> <li>Strong balance sheet control and reconciliation experience.</li> <li>Ability to manage multiple statutory, tax and reporting deadlines.</li> <li>Strong Excel and financial modelling skills.</li> <li>Excellent attention to detail and a high degree of professional integrity.</li> </ul> <p><span>Desirable</span></p><br> <ul> <li>Experience working in a cybersecurity, software, technology or venture-backed business.</li> <li>Experience maintaining company statutory registers and completing Companies House filings.</li> <li>Experience managing complex cap tables, share issues and employee option schemes.</li> <li>Experience supporting fundraising rounds, investor reporting or financial due diligence.</li> <li>Knowledge of accounting for research and development expenditure, share-based payments, convertible instruments or other technology-company transactions.</li> <li>Experience reviewing commercial contracts and advising on their financial implications.</li> <li>Familiarity with research and development tax relief claims.</li> <li>Experience working within a small, rapidly developing or internationally focused business.</li> </ul> <p><span>Skills and attributes</span></p><br> <ul> <li>Hands-on and willing to take direct ownership of both detailed and strategic finance matters.</li> <li>Highly organised, with the ability to establish structure and discipline in a developing finance function.</li> <li>Commercially aware and able to identify the financial implications of business decisions.</li> <li>Confident working independently and advising the COO and senior management.</li> <li>Able to challenge constructively and communicate financial matters clearly.</li> <li>Comfortable managing external advisers and service providers.</li> <li>Proactive in identifying risks, control weaknesses and opportunities for improvement.</li> <li>Discreet and capable of handling confidential financial, payroll and shareholder information.</li> <li>Adaptable and comfortable working in a growing technology company where responsibilities may evolve.</li> </ul> <p><span>Measures of success</span></p><br> <ul> <li>Accurate and timely monthly financial reporting.</li> <li>A well-controlled and fully reconciled Xero ledger.</li> <li>Reliable cash flow and financial forecasts.</li> <li>Statutory accounts, tax returns, payroll filings and Companies House submissions completed on time.</li> <li>An accurate cap table that reconciles to statutory and legal records.</li> <li>Effective oversight of the external bookkeeping provider.</li> <li>Clear documentation of financial processes and controls.</li> <li>Improved visibility of financial performance, cash runway and commercial commitments.</li> <li>A finance function that is appropriately prepared for audit (when required), investment and future growth.</li> </ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span>All NRC employees are expected to work in accordance with the organisation’s values. To be <strong>dedicated</strong>, <strong>innovative</strong>, <strong>inclusive</strong> and <strong>accountabl</strong>e are attitudes and believes that shall guide our actions and relationships.&nbsp;NRC has a commitment to safety and wellbeing and together we build a positive working culture to feel valued, empowered, supported, safe and have a sense of belonging. NRC does not tolerate employees exploiting or abusing people and has zero tolerance to inaction.&nbsp;</span></span></p><br><span><span>Background</span></span><br><p><span><span>The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping displaced and conflict-affected people in over 40 countries. NRC’s Information, Counselling and Legal Assistance (ICLA) Core Competency provides legal protection services, including information, counselling, and legal assistance, to enable people to claim their rights and access remedies. In Libya, ongoing conflict and institutional fragility have created serious barriers to accessing legal documentation, services, and rights for displaced and conflict-affected populations.&nbsp;</span></span></p><br><p><span><span>Traditionally, ICLA delivers legal information through face-to-face group information sessions (GIS) and community outreach. Globally and since 2018, NRC has been implementing a digital transformation journey to complement these methods, with the development of Kobli — a modular digital platform offering a legal information portal, user accounts, document storage, and case management tools.&nbsp;</span></span></p><br><p><span><span>NRC in Libya launched an information portal, DaliLy, to provide timely, accurate, and accessible legal information to these populations, complementing in-person services, and is looking at a Digital Transformation Coordinator to support the management, update and development of the platform, as well as supporting reporting and learning processes. &nbsp;</span></span></p><br><span><span>Roles and responsibilities</span></span><br><p><span><span>The ICLA Digital Transformation Coordinator will contribute to transform the way NRC provides its legal aid services, through the development and deployment of digital solutions. The ICLA Digital Transformation Coordinator will be responsible for coordinating the management, update and development of the existing digital platform with technical team members and legal consultants. They will support the design, piloting and roll out of digital solutions, in particular the DaliLy platform and other contents related to Libya portfolio placed in other NRC Kobli platforms. They will ensure that reporting on outputs and outcomes is efficient and that learning from the field teams, partners and users are documented and used to strengthen NRC ‘s approach to digitalisation.&nbsp;</span></span></p><br><span><span>Generic Responsibilities:</span></span><ul><li><p><span><span>Promote and share ideas for improvement and necessary changes in the activities, in relation to digitalisation initiatives</span></span></p><br></li><li><p><span><span>Ensure capacity building of project staff and transfer key skills related to digitalisation</span></span></p><br></li><li><p><span><span>Support ICLA Specialist in collaboration with the ICLA Global Digital Project Manager to develop and execute ICLA's vision for digital transformation</span></span></p><br></li><li><p><span><span>Collaborate with Global ICLA team in Head Office to ensure alignment with global digital guidelines for ICLA.</span></span></p><br></li><li><p><span><span>Coordinate and manage digital ICLA initiatives</span></span></p><br></li><li><p><span><span>Support learning and development of staff on digital initiatives&nbsp;</span></span></p><br></li><li><p><span><span>Compliance and adherence to NRC policies, guidance and procedures&nbsp;</span></span></p><br></li></ul><br><span><span>Specific responsibilities:</span></span><br><ul><li><p><span><span>Oversee the ICLA Libya Digital transformation initiatives</span></span></p><br></li><li><p><span><span>Lead the implementation of DaliLy (Libya Kobli Platform), the ICLA digital platform pilot and its further development and roll out</span></span></p><br></li><li><p><span><span>Engage with relevant NRC staff at global, regional, national and field level in the project to ensure participation and continuous feedback</span></span></p><br></li><li><p><span><span>Coordinate legal content management, development, update and publication for the digital platform</span></span></p><br></li><li><p><span><span>Coordinate the development and roll out of the user portal and the legal case management component with field teams (as applicable)</span></span></p><br></li><li><p><span><span>Support the transition from current ICLA database to legal case management platform (as applicable)</span></span></p><br></li><li><p><span><span>Coordinate training opportunities for ICLA staff and users of the digital tools</span></span></p><br></li><li><p><span><span>Build adequate technical capacity for a sustainable use of digital modalities for legal services provision&nbsp;</span></span></p><br></li><li><p><span><span>Oversee marketing approaches for DaliLy advertisement&nbsp;</span></span></p><br></li><li><p><span><span>Ensure proper reporting of outputs and outcomes related to the use of information platform and other digital features as applicable</span></span></p><br></li><li><p><span><span>Support NRC in monitoring and evaluating the use of digital modalities&nbsp;</span></span></p><br></li><li><p><span><span>Coordinate activities closely with the Global ICLA Digital advisers to report on progress and ensure alignment of policies.&nbsp;</span></span></p><br></li><li><p><span><span>Share experience and lessons learned with other country offices in collaboration with Global ICLA Digital Adviser and the ICLA Specialist</span></span></p><br></li><li><p><span><span>Ensure compliance with and adherence to NRC policies and procedures, especially in relation to data protection</span></span></p><br></li><li><p><span><span>Contribute to the identification of possible collaboration opportunities with other actors (humanitarian, private sector, academia, donors), representing NRC in relevant forums and leading promotion initiatives linked to the project.</span></span></p><br></li><li><p><span><span>Provide regular progress reports to the line manager and related senior management at CO and global level</span></span></p><br></li><li><p><span><span>Ensure all digital transformation solution abide with Safe and Inclusive Programming (SIP) principles, as per the Digital ICLA Safe and Inclusive programming Guide</span></span></p><br></li><li><p><span><span>Any other tasks as delegated by the line managers&nbsp;</span></span></p><br></li></ul><span><span>Critical interfaces</span></span><br><ul><li><p><span><span>ICLA Specialist</span></span></p><br></li><li><p><span><span>ICLA National and filed Team members, particularly ICLA project manager, technical legal officer and legal consultants&nbsp;</span></span></p><br></li><li><p><span><span>ICLA Digital Global advisers</span></span></p><br></li><li><p><span><span>ICT department colleagues</span></span></p><br></li><li><p><span><span>MEL teams</span></span></p><br></li><li><p><span><span>Communications department</span></span></p><br></li><li><p><span><span>SIP advisers and focal points</span></span></p><br></li></ul><span><span>Generic professional competencies</span></span><br><ul><li><p><span><span>University degree in Information Technology, Marketing, Digital Communications, or related field.&nbsp;</span></span></p><br></li><li><p><span><span>Proven experience in managing digital communication, marketing, or engagement projects in complex contexts</span></span></p><br></li><li><p><span><span>Experience working with content management systems (CMS) and digital engagement tools</span></span></p><br></li><li><p><span><span>Demonstrated ability to design and deliver multimedia content (e.g., videos, infographics, blogs) and lead digital marketing campaigns</span></span></p><br></li><li><p><span><span>Familiarity with monitoring, evaluation, and learning processes</span></span></p><br></li><li><p><span><span>Fluent in English and Arabic</span></span></p><br></li></ul><span><span>Context related skills, knowledge and experience</span></span><br><ul><li><p><span><span>Knowledge of the Libyan context&nbsp;</span></span></p><br></li><li><p><span><span>Strong understanding of humanitarian or legal aid programmes.&nbsp;</span></span></p><br></li><li><p><span><span>Experience working in INGOs is an asset&nbsp;</span></span></p><br></li><li><p><span><span>Knowledge of cloud and SaaS solutions, particularly CRM's such as Salesforce and MS Dynamics is an asset</span></span></p><br></li><li><p><span><span>Understanding and experience in conducting and applying human-centered design processes, using Design Thinking methodologies for the development of solutions, working in collaboration with teams, relevant entities and project participants.</span></span></p><br></li><li><p><span><span>Previous experience in working in complex and volatile contexts</span></span></p><br></li></ul><span><span></span></span> </div>