وظائف ميكانيكى سفن - تونس العاصمة تونس

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<p>LEONI is a global leading provider of products, solutions and services for energy and data management in the automotive industry. With around<strong>95,000 employees</strong> in <strong>23 countries</strong> and consolidated sales of EUR<strong> 3.9 billion in 2025 </strong>(excluding the former Automotive Cable Solutions division), we are a leading supplier of complex wiring systems and customer‑specific cable harnesses.</p><br><p>&nbsp;Since 2025, we have been part of the Luxshare Group, a global technology company headquartered in China. Together, we are shaping the future of mobility. Join us and help drive the transformation of the automotive world.</p><br><br><br>Job Description<p>- Manages and supervises the Operations Quality org unit according to defined objectives and KPIs<br></p><br><p>- Identifies potential for improvement in area of responsibility, offers consulting and contributes to improvement of service delivery<br></p><br><p>- Takes responsibility for standard &amp; governance adherence and process execution<br></p><br><p>- Leads the direct reports in the area of responsibility<br></p><br><p>- Plans the regular team activity in order to cover all the activity stages and reply to all the requests received<br></p><br><p>- Defines the team members’ objectives, tasks and responsibilities. Provides clear instructions, monitoring and evaluation of the results<br></p><br><p>- Identifies the training and development needs of direct reports, follows the subordinates' professional development and provides assistance for using newly acquired knowledge<br></p><br><p>- Proposes and applies measures for improving team performance, organizational flexibility, diversity, succession planning, coaching, change management and personal growth<br></p><br><p>Functional accountability for Operations Quality on shift level<br></p><br><p>- Has the authority to stop production lines and delivery of products in case of non-conformities (or potential non-conformities) and will release them after implementing correction actions (immediate, corrective and preventive)<br></p><br><p>- Decides and supervises all the sorting activities (sorting, firewall) to protect the customer and ensure the follow-up of quality costs<br></p><br><p>- Manages transversally the resolution of quality problems escalated by the production segments (and other segment) and/or detected by customers (reocurring incidents, warranty returns, reds alerts) and ensures the transversalization of solutions across all production facilities</p><br><br><br>Qualifications and Experience<ul><li><strong>Level of Education:&nbsp;</strong>Universitydegree</li><li><strong>Branch Of Study:</strong>&nbsp;Technical (Mechanical, Electrical, etc.) / Industrial Engineering / Quality / Supply Chain</li><li><strong>Experience:</strong>&nbsp;3&nbsp;years of experience in relevant field are necessary.</li><li><strong>Language:</strong>&nbsp;French, English</li><li><strong>Social competences:</strong>&nbsp;Communication /Social &amp; intercultural sensitivity / Change management /Target &amp; resultorientation/ Motivation &amp; resilience /Self-organization /Conflict management / Teamwork</li><li><strong>Professional competences:</strong>&nbsp;Autonomy / Customer relationship skills / Priority management</li></ul><br> </div>

<p>Company Description LEONI is a global leading provider of products, solutions and services for energy and data management in the automotive industry. With around 86,000 employees in 21 countries and consolidated sales of EUR 3.9 billion in 2025 (excluding the former Automotive Cable Solutions division), we are a leading supplier of complex wiring systems and customer specific cable harnesses. Since 2025 , we have been part of the Luxshare Group , a global technology company headquartered in China. Together, we are shaping the future of mobility. Join us and help drive the transformation of the automotive world.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Minimum education level: BTS (Industrial Maintenance, Mechanical, or equivalent).</li><li>Desired experience in an industrial environment (ideally in a production setting).</li><li>Strong knowledge in mechanics, electrical engineering, pneumatics, and automation.</li><li>Analytical mindset, thoroughness, and ability to prioritize.</li><li>Team player with initiative and a proactive attitude.</li></ul>

<p>Carries out all activities related to the maintenance of a site - Performs maintenance or ensures maintenance of: - Buildings, cooling, heating, electricity, water, compressed air, steam, etc. as well as other installations - Firefighting and fire prevention equipment - Security camera systems in accordance with technical specifications, compliance standards and government regulations - Ensures the water and electricity supply of the property - Prepares and archives documents for archiving - Documented maintenance carried out according to the maintenance plan - Carries out removals and conversions - Inspects meeting rooms with regard to furniture and ensures the specified condition in cooperation with IT - Collects, documents and reports consumption data - Supports internal and external audits - Creates purchase requisitions and records the receipt of goods for services</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Minimum education level : BTS (Industrial Maintenance, Mechanical, or equivalent).</li><li>Language : French &amp; English</li><li>Desired experience in an industrial environment (ideally in a production setting).</li></ul>

<p>Performs maintenance or ensures maintenance of: - Buildings, cooling, heating, electricity, water, compressed air, steam, etc. as well as other installations - Firefighting and fire prevention equipment - Security camera systems in accordance with technical specifications, compliance standards and government regulations - Ensures the water and electricity supply of the property - Prepares and archives documents for archiving - Documented maintenance carried out according to the maintenance plan - Carries out removals and conversions - Inspects meeting rooms with regard to furniture and ensures the specified condition in cooperation with IT - Collects, documents and reports consumption data - Supports internal and external audits - Creates purchase requisitions and records the receipt of goods for services</p><p><strong>Desired Candidate Profile</strong></p><p>Level of Education : University Degree Branch of study : Electrical - Mechanical - Mechatronics or similar IT: Microsoft Office Social competences: Communication /Social &amp; intercultural sensitivity / Change management /Target &amp; result-orientation/ Motivation &amp; resilience /Self-organization /Conflict management / Teamwork Professional competences: Equipment Maintenance /Preventative and Predictive Maintenance /Equipment Repair /Machine Operations /Machine Tools/Maintenance of electrical control panels and/or preparation</p>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Job Description: Do you want to thrive in a dynamic industrial environment, at the heart of economic and operational performance? Do you enjoy managing, structuring, planning, and supporting operational teams? Then this position is for you! Your mission: Management and coordination: Supervise and lead the technical team. Plan and distribute tasks according to priorities and skills. Maintenance and technical monitoring: Oversee preventive and corrective maintenance of equipment. Ensure compliance of installations with current standards (safety, quality, environment). Project management: Lead technical projects in coordination with other STAUBLI sites. Manage allocated budgets and optimize costs. Continuous improvement: Identify areas for improvement and propose innovative solutions.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Qualifications Your profile: Minimum Bac+3 oriented towards mechanical or electromechanical trades, You have a minimum of 5 years of experience in a similar position, A field person, you are autonomous and reactive and your team spirit is recognized as one of your main qualities.</font></font></p>

<p>Performs handling of numerical controlled production machines, Instruments and their set up for part shaping via chip-forming process within the area of responsibility according work instructions - Ensures requested quality of the produced/manufactured parts through: - Being aware of the specific quality requirements - Self-control after completing own work/working step - Visual control of the completed work - Identification of defect parts or parts with suspected presence of defects, their detention, identification and immediate processing of information accordingly - Maintains appropriate process relevant documentation - Checks and ensures proper use and handling of the equipment, tools and materials (incl. visual control) - Performs complete evaluation of produced parts in required range - Records and documents measured parameters within the relevant software and paper documentation - Handles other machinery and Instruments used at the work station, i.e. parameter measuring devices, band saw, lathe etc. and other manual works during chip-forming process, i.e. grinding, cutting, drilling etc.</p><p><strong>Desired Candidate Profile</strong></p><p>Education Level : BTS in Mechanical / Mechatronics / Electromechanical Communication Social &amp; intercultural sensitivity Change management Target &amp; result orientation Motivation &amp; resilience Self-organization Conflict management Teamwork</p>

<p>Performs handling of numerical controlled production machines, Instruments and their set up for part shaping via chip-forming process within the area of responsibility according work instructions - Ensures requested quality of the produced/manufactured parts through: - Being aware of the specific quality requirements - Self-control after completing own work/working step - Visual control of the completed work - Identification of defect parts or parts with suspected presence of defects, their detention, identification and immediate processing of information accordingly - Maintains appropriate process relevant documentation - Checks and ensures proper use and handling of the equipment, tools and materials (incl. visual control) - Performs complete evaluation of produced parts in required range - Records and documents measured parameters within the relevant software and paper documentation - Handles other machinery and Instruments used at the work station, i.e. parameter measuring devices, band saw, lathe etc. and other manual works during chip-forming process, i.e. grinding, cutting, drilling etc.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Communication</li><li>Social &amp; intercultural sensitivity</li><li>Change management</li><li>Target &amp; result orientation</li><li>Motivation &amp; resilience</li><li>Self-organization</li><li>Conflict management</li><li>Teamwork</li><li>Education Level : BTS in Mechanical / Mechatronics / Electromechanical</li></ul>

<p>Performs handling of numerical controlled production machines, Instruments and their set up for part shaping via chip-forming process within the area of responsibility according work instructions - Ensures requested quality of the produced/manufactured parts through: - Being aware of the specific quality requirements - Self-control after completing own work/working step - Visual control of the completed work - Identification of defect parts or parts with suspected presence of defects, their detention, identification and immediate processing of information accordingly - Maintains appropriate process relevant documentation - Checks and ensures proper use and handling of the equipment, tools and materials (incl. visual control) - Performs complete evaluation of produced parts in required range - Records and documents measured parameters within the relevant software and paper documentation - Handles other machinery and Instruments used at the work station, i.e. parameter measuring devices, band saw, lathe etc. and other manual works during chip-forming process, i.e. grinding, cutting, drilling etc.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Education Level : BTS in Mechanical / Mechatronics / Electromechanical</li><li>Communication</li><li>Social &amp; intercultural sensitivity</li><li>Change management</li><li>Target &amp; result orientation</li><li>Motivation &amp; resilience</li><li>Self-organization</li><li>Conflict management</li><li>Teamwork</li></ul>

<p>Performs handling of numerical controlled production machines, Instruments and their set up for part shaping via chip-forming process within the area of responsibility according work instructions</p><p>Ensures requested quality of the produced/manufactured parts through:</p><ul><li>Being aware of the specific quality requirements</li><li>Self-control after completing own work/working step</li><li>Visual control of the completed work</li><li>Identification of defect parts or parts with suspected presence of defects, their detention, identification and immediate processing of information accordingly</li></ul><p>Maintains appropriate process relevant documentation</p><p>Checks and ensures proper use and handling of the equipment, tools and materials (incl. visual control)</p><p>Performs complete evaluation of produced parts in required range</p><p>Records and documents measured parameters within the relevant software and paper documentation</p><p>Handles other machinery and Instruments used at the work station, i.e. parameter measuring devices, band saw, lathe etc. and other manual works during chip-forming process, i.e. grinding, cutting, drilling etc.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Education Level : BTS in Mechanical / Mechatronics / Electromechanical</li><li>Communication</li><li>Social &amp; intercultural sensitivity</li><li>Change management</li><li>Target &amp; result orientation</li><li>Motivation &amp; resilience</li><li>Self-organization</li><li>Conflict management</li><li>Teamwork</li></ul>

<p>The position is part of a transformation towards a more sustainable industry. The eco-design and LCA engineer plays a key role in integrating environmental issues into product design and development processes. The final goal of the position is to deploy the eco-design methodology, carry out LCA analyses, and support internal teams and clients. Accompany the development of innovative products by integrating eco-design principles and carrying out life cycle analyses, in order to reduce the environmental impact of solutions offered by Hutchinson Tunisia.</p><p><strong>Desired Candidate Profile</strong></p><ul><li><strong>Academic Level:</strong> BAC + 5: Engineer in mechanical engineering, materials engineering, or environmental engineering</li><li><strong>Professional Experience:</strong> 2-3 years in a similar position or related to industrial sustainability</li><li><strong>Technical Skills:</strong> Ability to drive change and interact at all levels of the company. Leadership in an international environment. Mastery or ability to learn recommended LCA software</li><li><strong>Languages:</strong> French / English</li><li><strong>Behavioral Skills:</strong> Autonomy, attention to detail, sense of responsibility and commitment. Rigor, sense of organization, excellent analytical and synthesis skills. Good transversal communication. Relational skills and teamwork ability. Taste for innovation, adaptability and flexibility.</li></ul>

<p>Service and maintain swimming pools, fountains and spa and make sure that the water is clean and safe for guests at designated hours.</p><p><strong>What you will do</strong></p><ul><li>Diagnoses, repairs and maintains public swimming pools, water systems, filter systems, pumps, and playground equipment.</li><li>Maintain the pool and all water features using proper chemicals and cleaners and maintains the pH and Chlorine values for good water quality.</li><li>Repairs and maintains electrical and mechanical equipment such as pumps, filters</li><li>Maintains manual or automated records of all activities and prepares daily / weekly / monthly reports.</li><li>Operates and inspects tools and equipment and makes minor adjustments and repairs.</li><li>Follow all safety and security policies and procedures to ensure a clean, safe, and secure environment.</li><li>Maintain cleanliness and organization of the work area at all times</li></ul><p><strong>Desired Candidate Profile</strong></p><p>High school education or equivalent experience</p><p>Experience required by position is from 1 to 2 years of employment in the related position with Four Seasons or other organization.</p><p>Requires a working technical knowledge of general building maintenance.</p>

<p>This is a 3-month maternity leave cover opportunity. The Order Processing Support Agent is responsible for managing the entire order processing cycle, from order entry stage to releasing orders to production. This role ensures that all orders are accurately entered into the system, verified for correctness, and released to the production team in a timely manner. Ready to join us? Apply now and become part of a team that values creativity, collaboration, and continuous growth.</p><p>Primary responsibilities</p><ul><li>Accurately enter customer orders into GOPA (Goldstar Order Processing Application) and upload relevant documentation/files linked to the order.</li><li>Review order details for completeness and correctness, including quantities, pricing, stock availability, art and delivery dates, etc.</li><li>Ensure artwork is processed accurately and in a timely manner before sending to the customer for approval (if required)</li><li>Confirm artwork and order details with customers, addressing any discrepancies or queries promptly.</li><li>Monitor the status of orders throughout the dashboard, ensuring timely updates and communications with the customer. Calling the customer by phone may be required if no responses are received via email.</li><li>Address and resolve any order-related issues or delays, escalating to your order processing supervisor as necessary.</li><li>Ensure all information has been checked to a high level of detail before updating correct ship date and releasing to production.</li><li>Ensure all necessary production requirements and production instructions, are complete and clear, to avoid orders being placed on clarify.</li><li>Provide timely and accurate updates to customers regarding order status, changes, or delays. (eg supply eligible/stock issues, clarifies, production problems, etc)</li><li>Proactively communicate with customers to manage expectations and ensure satisfaction.</li><li>Any other tasks that may be required</li></ul><p>Growth &amp; Career Opportunities</p><p>At Pens.com, we strongly believe in internal development and mobility. Many of our team members grow within the organization through internal opportunities and promotions.</p><p>Perks of the Day Shift</p><ul><li>Collaborate in real time with cross-functional and international teams.</li><li>Enjoy a structured schedule aligned with business hours.</li></ul><p>Experience using the Matrix/GOPA entry app is an advantage.</p><p>What we Offer</p><p>At Pens.com, we are committed to supporting our employees both professionally and personally by offering:</p><ul><li>Transportation Support: Shuttle service for a stress-free commute</li><li>Health Insurance: Comprehensive medical coverage to support your well-being</li><li>Meal Vouchers: Daily meal support to make your workdays easier.</li><li>Referral Bonus Program: Once an employee, get rewarded for referring talented people to join our team.</li><li>Learning &amp; Development: Access to continuous training, e-learning platforms, and development programs to help you grow your skills and advance your career.</li></ul><p>Our Hiring Process</p><ol><li>Application Review</li><li>Phone screening (if your profile matches the role requirements)</li><li>One interview with the Hiring Manager if the screening is successful (45 minutes to 1 hour)</li><li>Final decision</li></ol><p><br></p><p><br></p><p><strong>Desired Candidate Profile</strong></p><ul><li>Attention to detail strong accuracy, reading, comprehension and listening skills are critical</li><li>Problem solving skills - The ability to think on your feet, the ability to work hard under pressure, and great problem-solving skills are three essential attributes for this role</li><li>Languages - Proficient written and oral (in English) is essential. Strong communicator</li><li>A team player with the ability to build relationships, and work with and through others to achieve Goldstar s goals is essential</li><li>Customer Service Focus - A passion for delivering the highest levels of customer service, a customer is king mentality and the ability to resolve customer issues effectively over the telephone is essential</li><li>A sense of urgency and the ability to work in a fast-paced and challenging work environment is essential</li><li>Excellent organization and time-management skills are also essential</li><li>Computer literate, with good keyboard skills; familiar with different on-line database packages and the Microsoft office Suite of products.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p><strong>Job Responsibilities</strong></p><br><br><ol><li>Go to customer sites to complete mechanical equipment installation and commissioning, ensuring equipment meets standards and is put into production;</li><li>Plan and carry out regular equipment inspections to reduce the probability of operational failures;</li><li>Troubleshoot, identify root causes, and perform repairs quickly to restore normal equipment operation;</li><li>Maintain equipment repair logs, issue after-sales service reports, summarize fault details, and report to supervisors and relevant departments;</li><li>Courteously conduct equipment operation, basic maintenance training, and hands-on demonstrations for customers;</li><li>Regularly inspect and maintain common tools and maintenance equipment to ensure tools are in good condition and strictly observe operational safety standards;</li><li>Complete other after-sales related tasks assigned by supervisors.</li></ol> <br> <br> Required profile : <p><strong>Requirements:</strong></p><br><br><ol><li>Tunisian nationality, university degree, no major restriction, aged 25-35;</li><li>Good communication skills, courteous manner, able to explain technical content clearly, with a customer service mindset;</li><li>Willing to work within Tunisia and proactive</li><li>Able to drive, with a valid driver's license;</li><li>Basic English communication skills; Chinese speakers preferred.</li><li>Currently residing in Tunisia, preferably in the capital.<br><strong>Address: Immeuble New Tower, Boulevard de La Terre, Centre Urbain Nord, Tunis, 1080, Tunisia</strong></li></ol> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>Job Title:&nbsp;</strong>Goldstar Processing Support Agent FR (Day Shift) <br> <strong>Location</strong>: Tunis, Tunisia <br> <strong>Reporting to:&nbsp;</strong>Contact Centre Supervisor <br> <strong>Overview of Role:</strong><br> The Order Processing Support Agent is responsible for managing the entire order processing cycle, from order entry stage to releasing orders to production. This role ensures that all orders are accurately entered into the system, verified for correctness, and released to the production team in a timely manner.<br><strong>Ready to join us? Apply now and become part of a team that values creativity, collaboration, and continuous growth.</strong> <br> <p><strong><u>Primary responsibilities</u></strong><br> &nbsp;</p><br> <ul> <li>Accurately enter customer orders into GOPA (Goldstar Order Processing Application) and upload relevant documentation/files linked to the order.</li> <li>Review order details for completeness and correctness, including quantities, pricing, stock availability, art and delivery dates, etc.</li> <li>Ensure artwork is processed accurately and in a timely manner before sending to the customer for approval (if required)</li> <li>Confirm artwork and order details with customers, addressing any discrepancies or queries promptly.</li> <li>Monitor the status of orders throughout the dashboard, ensuring timely updates and communications with the customer. Calling the customer by phone may be required if no responses are received via email.&nbsp;</li> <li>Address and resolve any order-related issues or delays, escalating to your order processing supervisor as necessary.</li> <li>Ensure all information has been checked to a high level of detail before updating correct ship date and releasing to production.&nbsp;</li> <li>Ensure all necessary production requirements and production instructions, are complete and clear, to avoid orders being placed on clarify.&nbsp;</li> <li>Provide timely and accurate updates to customers regarding order status, changes, or delays. (eg supply eligible/stock issues, clarifies, production problems, etc)&nbsp;</li> <li>Proactively communicate with customers to manage expectations and ensure satisfaction. Any other tasks that may be required</li> </ul> <br> <strong><u>Growth &amp; Career Opportunities</u></strong><br> At Pens.com, we strongly believe in internal development and mobility. Many of our team members grow within the organization through internal opportunities and promotions. <br> <p><strong><u>Perks of the Day (Hybrid) Shift</u></strong></p><br> <ul> <li>Collaborate in real time with cross-functional and international teams.</li> <li>Enjoy a structured schedule aligned with business hours.</li> </ul> <br> <p><strong><u>Requirements &amp; Qualifications</u></strong></p><br> <ul> <li><strong>Attention to detail</strong> – strong accuracy, reading, comprehension and listening skills are critical</li> <li><strong>Problem solving skills</strong> - The ability to think on your feet, the ability to work hard under pressure, and great problem-solving skills are three essential attributes for this role</li> <li><strong>Languages</strong> - Proficient written and oral in French is essential.&nbsp;</li> <li><strong>Strong communicator</strong> – A team player with the ability to build relationships, and work with and through others to achieve Goldstar’s goals is essential&nbsp;</li> <li><strong>Customer Service Focus</strong> – A passion for delivering the highest levels of customer service, a ‘customer is king’ mentality and the ability to resolve customer issues effectively over the telephone is essential</li> <li><strong>A sense of urgency</strong> and the ability to work in a fast-paced and challenging work environment is essential</li> <li><strong>Excellent organization</strong> and <strong>time-management</strong> skills are also essential</li> <li><strong>Computer literate</strong>, with good keyboard skills; familiar with different on-line database packages and the <strong>Microsoft office Suite</strong> of products. Experience using the Matrix/GOPA entry app is an advantage.</li> </ul> <br> <p><strong><u>Our Hiring Process</u></strong></p><br> <ul> <li>Application Review</li> <li>Phone screening (if your profile matches the role requirements)</li> <li>One interview with the Hiring Manager if the screening is successful (45 minutes to 1 hour)</li> <li>Final decision</li> </ul> <br> <p><strong><u>Our values</u></strong></p><br> <p>At Pens.com, we are guided by a set of core values that define our culture and approach to hiring:</p><br> <p><strong>Customers-First:&nbsp;</strong></p><br> <p>We are committed to delivering exceptional customer experiences, both internally and externally. By understanding and fulfilling customer needs, we create impactful solutions that leave a lasting impression.</p><br> <p><strong>Continuous Improvement:&nbsp;</strong></p><br> <p>We believe in the power of growth and evolution. Through open communication and a culture of innovation, we continuously strive to enhance our business and adapt to changing landscapes.</p><br> <p><strong>Goal-Oriented:&nbsp;</strong></p><br> <p>We set clear objectives, remain disciplined in execution, and hold ourselves accountable for achieving measurable goals. Our focus is on driving results and making meaningful progress.</p><br> <p><strong>Integrity:&nbsp;</strong></p><br> <p>We prioritize ethics in everything we do, ensuring that our actions are grounded in integrity and responsibility towards our planet, products, and people.</p><br> <p><strong>People-Centric:&nbsp;</strong></p><br> <p>We value and respect every member of our team, fostering an environment where diversity is celebrated, contributions are recognized, and growth is encouraged.</p><br> <br> <p><strong>Equal Opportunity Employer</strong></p><br> <p>We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation - no applicant will be penalized as a result of such a request.</p><br> <br> <p><strong>About Goldstar</strong><br> Goldstar team operates in 5 continents, reflecting our dedication to meeting the unique needs of global clients while fostering strong local connections. By combining our international presence with tailored support, we deliver exceptional products and seamless service, building a community where shared growth and success thrive.</p><br> <p>Goldstar is on a mission to redefine the branded gift and promotional merchandising experience. Through our partners, we’re helping brands make simpler and smarter buying decisions, create more meaningful connections, and deliver exceptional value at every step of the way. We’re continuously working on being better at everything we do, embracing a desire for ongoing transparency, innovation and growing our focus on sustainable development.</p><br> <p>We’re committed to helping shape a better, brighter future—together</p><br> <br> <p>#LI-AA1 #LI-Onsite</p><br><br> </div>

<p>Job Title: Goldstar Processing Support Agent UK Market (Day Shift) Location : Tunis, Tunisia Reporting to: Contact Centre Supervisor Overview of Role: The Order Processing Support Agent is responsible for managing the entire order processing cycle, from order entry stage to releasing orders to production. This role ensures that all orders are accurately entered into the system, verified for correctness, and released to the production team in a timely manner. Ready to join us? Apply now and become part of a team that values creativity, collaboration, and continuous growth.</p><p>Primary responsibilities</p><ul><li>Accurately enter customer orders into GOPA (Goldstar Order Processing Application) and upload relevant documentation/files linked to the order.</li><li>Review order details for completeness and correctness, including quantities, pricing, stock availability, art and delivery dates, etc.</li><li>Ensure artwork is processed accurately and in a timely manner before sending to the customer for approval (if required)</li><li>Confirm artwork and order details with customers, addressing any discrepancies or queries promptly.</li><li>Monitor the status of orders throughout the dashboard, ensuring timely updates and communications with the customer.</li><li>Calling the customer by phone may be required if no responses are received via email.</li><li>Address and resolve any order-related issues or delays, escalating to your order processing supervisor as necessary.</li><li>Ensure all information has been checked to a high level of detail before updating correct ship date and releasing to production.</li><li>Ensure all necessary production requirements and production instructions, are complete and clear, to avoid orders being placed on clarify.</li><li>Provide timely and accurate updates to customers regarding order status, changes, or delays. (eg supply eligible/stock issues, clarifies, production problems, etc)</li><li>Proactively communicate with customers to manage expectations and ensure satisfaction.</li><li>Any other tasks that may be required</li></ul><p>Growth &amp; Career Opportunities</p><p>At Pens.com, we strongly believe in internal development and mobility. Many of our team members grow within the organization through internal opportunities and promotions.</p><p>Perks of the Day Shift</p><ul><li>Collaborate in real time with cross-functional and international teams.</li><li>Enjoy a structured schedule aligned with business hours.</li></ul><p>Requirements &amp; Qualifications</p><ul><li>Attention to detail strong accuracy, reading, comprehension and listening skills are critical</li><li>Problem solving skills - The ability to think on your feet, the ability to work hard under pressure, and great problem-solving skills are three essential attributes for this role</li><li>Languages - Proficient written and oral (in English) is essential. Strong communicator</li><li>A team player with the ability to build relationships, and work with and through others to achieve Goldstar s goals is essential</li><li>Customer Service Focus - A passion for delivering the highest levels of customer service, a customer is king mentality and the ability to resolve customer issues effectively over the telephone is essential</li><li>A sense of urgency and the ability to work in a fast-paced and challenging work environment is essential</li><li>Excellent organization and time-management skills are also essential</li><li>Computer literate, with good keyboard skills; familiar with different on-line database packages and the Microsoft office Suite of products.</li><li>Experience using the Matrix/GOPA entry app is an advantage.</li></ul><p>What we Offer</p><p>At Pens.com, we are committed to supporting our employees both professionally and personally by offering:</p><ul><li>Transportation Support: Shuttle service for a stress-free commute</li><li>Health Insurance: Comprehensive medical coverage to support your well-being</li><li>Meal Vouchers: Daily meal support to make your workdays easier.</li><li>Referral Bonus Program: Once an employee, get rewarded for referring talented people to join our team.</li><li>Learning &amp; Development: Access to continuous training, e-learning platforms, and development programs to help you grow your skills and advance your career.</li></ul><p>Our Hiring Process</p><ul><li>Application Review</li><li>Phone screening (if your profile matches the role requirements)</li><li>One interview with the Hiring Manager if the screening is successful (45 minutes to 1 hour)</li><li>Final decision</li></ul><p>Our values</p><p>At Pens.com, we are guided by a set of core values that define our culture and approach to hiring:</p><ul><li>Customers-First: We are committed to delivering exceptional customer experiences, both internally and externally. By understanding and fulfilling customer needs, we create impactful solutions that leave a lasting impression.</li><li>Continuous Improvement: We believe in the power of growth and evolution. Through open communication and a culture of innovation, we continuously strive to enhance our business and adapt to changing landscapes.</li><li>Goal-Oriented: We set clear objectives, remain disciplined in execution, and hold ourselves accountable for achieving measurable goals. Our focus is on driving results and making meaningful progress.</li><li>Integrity: We prioritize ethics in everything we do, ensuring that our actions are grounded in integrity and responsibility towards our planet, products, and people.</li><li>People-Centric: We value and respect every member of our team, fostering an environment where diversity is celebrated, contributions are recognized, and growth is encouraged.</li></ul><p><br></p><p><strong>Desired Candidate Profile</strong></p><ul><li>Attention to detail strong accuracy, reading, comprehension and listening skills are critical</li><li>Problem solving skills - The ability to think on your feet, the ability to work hard under pressure, and great problem-solving skills are three essential attributes for this role</li><li>Languages - Proficient written and oral (in English) is essential. Strong communicator</li><li>A team player with the ability to build relationships, and work with and through others to achieve Goldstar s goals is essential</li><li>Customer Service Focus - A passion for delivering the highest levels of customer service, a customer is king mentality and the ability to resolve customer issues effectively over the telephone is essential</li><li>A sense of urgency and the ability to work in a fast-paced and challenging work environment is essential</li><li>Excellent organization and time-management skills are also essential</li><li>Computer literate, with good keyboard skills; familiar with different on-line database packages and the Microsoft office Suite of products.</li><li>Experience using the Matrix/GOPA entry app is an advantage.</li></ul>