وظائف Help Desk

Occupation Description The IT Help Desk Executive serves as the first point of contact for users seeking technical assistance over the phone or email.<br>Job Scope Perform remote troubleshooting through diagnostic techniques and pertinent questions Determine the best solution based on the issue and details provided by Users Walk the Users through the problem-solving process Direct unresolved issues to the next level of support personnel Record events and problems and their resolution in logs Follow-up and update the Users' status and information Install and configure computer hardware, software, systems, networks, printers, and scanners Monitor TV System Monitor NVR System Follow the ticketing system to resolve the requests with SLARemote support for All Branches<br>Education and Training Bachelor’s degree in Computer Science, Information Technology, or a similar field Advanced knowledge of help desk software and remote-access systems Experience with Microsoft Windows Server, Active Directory Knowledge of networking protocols, such as TCP/IP, DNS, DHCP, and VPNFamiliarity with virtualization technologies, such as VMware or Hyper-VCertification in relevant technologies, such as MCSE or CCNA, is a must<br>Most Common Work Experience Requested1-3 years of related experience; previous experience in real estate is preferred Knowledge of computer software systems, including databases, office applications, and operating systems Ability to troubleshoot complex hardware and software issues Ability to relocate between branches

Occupation Description The IT Help Desk Executive serves as the first point of contact for users seeking technical assistance over the phone or email.<br>Job Scope Perform remote troubleshooting through diagnostic techniques and pertinent questions Determine the best solution based on the issue and details provided by Users Walk the Users through the problem-solving process Direct unresolved issues to the next level of support personnel Record events and problems and their resolution in logs Follow-up and update the Users' status and information Install and configure computer hardware, software, systems, networks, printers, and scanners Monitor TV System Monitor NVR System Follow the ticketing system to resolve the requests with SLARemote support for All Branches<br>Education and Training Bachelor’s degree in Computer Science, Information Technology, or a similar field Advanced knowledge of help desk software and remote-access systems Experience with Microsoft Windows Server, Active Directory Knowledge of networking protocols, such as TCP/IP, DNS, DHCP, and VPNFamiliarity with virtualization technologies, such as VMware or Hyper-VCertification in relevant technologies, such as MCSE or CCNA, is a must<br>Most Common Work Experience Requested1-3 years of related experience; previous experience in real estate is preferred Knowledge of computer software systems, including databases, office applications, and operating systems Ability to troubleshoot complex hardware and software issues Ability to relocate between branches

About the Company<br>Teleperformance is looking for a motivated and tech-savvy IT Help Desk Specialist to join our dynamic IT team. If you are passionate about technology, problem-solving, and providing technical support, this is your opportunity to grow your career within a global leading company.<br><br>Responsibilities:<br>Provide first-level technical support for employees regarding hardware, software, and network-related issues Troubleshoot and resolve IT problems efficiently through phone, email, remote access, or in-person support Install, configure, and maintain desktops, laptops, printers, scanners, and other IT equipment Support Microsoft Windows operating systems and Microsoft Office applications Handle user account creation, password resets, access permissions, and email configurations Diagnose hardware/software faults and escalate complex issues when needed Maintain and monitor IT inventory, systems, and devices Respond to help desk tickets and ensure timely issue resolution according to SLA standards Assist in onboarding new employees by setting up workstations, systems, and required software Document technical issues, troubleshooting steps, and resolutions accurately Ensure smooth network connectivity and basic troubleshooting for LAN/Wi-Fi issues Perform routine maintenance and updates for systems and devices<br> Qualifications:<br>Bachelor’s degree in Computer Science, Information Technology, or any related field6 months to 1 year of experience in IT Help Desk, Desktop Support, or Technical Support<br> Required Skills:<br>Good knowledge of Windows OS, Microsoft Office 365, and Outlook Basic understanding of networking concepts such as TCP/IP, DNS, DHCP, LAN/WANFamiliarity with Active Directory and user management is a plus Experience with remote desktop tools and ticketing systems is preferred Strong troubleshooting and analytical skills Excellent communication and interpersonal skills Ability to work in a fast-paced environment and handle multiple tasks efficiently Customer-oriented mindset with strong problem-solving abilities Good command of English is required<br> Preferred Skills:<br>Experience with remote desktop tools and ticketing systems is preferred<br> Benefits:<br>Competitive salary package Medical & social insurance Career growth and development opportunities Professional and multinational work environment Continuous learning and hands-on technical exposure

Job Description<br><br>About the Role <br><br>Our GTI Team is searching for a friendly, energetic IT Help Desk Intern to join us at our Cairo location. You’ll be the go-to person for our employees dealing with daily tech issues. You'll play a major role in addressing internal user issues, answering questions, and helping things run smoothly. If you like solving problems, meeting new people, and you’re eager to jump into IT support, we want to hear from you!!<br><br>What You'll Do....<br><br>You'll be one of our go-to help desk Interns at our Cairo location! You'll resolve daily hardware and software problems on laptops, desktops, phones, and printers. When issues can't be solved remotely, you'll jump in to assist employees face-to-face. Keep the business running smoothly, aiming for same-day ticket closures. Set up machines, ensure new hires & current employees are up and running with the correct access. If there are system upgrades or we have unexpected outages, you'll work directly with the global network and engineering teams. Keep a clean and detailed record of all company equipment/gear. Ensure every process aligns with our our company security policies and procedures<br><br>Qualifications<br><br>6 months - 2 years in the IT Help Desk or Tech Support field Recent graduates with prior internship and solid tech background are encouraged to apply! A Degree in Computer Science, IT, or something similar is great but hands-on experience and a knack for fixing computers is just as valuable!! You should have a working knowledge of Windows OS, Active Directory, basic networking, cables, routers, IP addresses, etc. Certifications such as Comp TIA A+, Network+, CCNA, or Microsoft Fundamentals are a bonus, but a willingness to learn on the job is even better! Good English and Arabic communication is key, you'll need to explain tech issues to end-users who are not familiar with technical issues. A positive attitude and staying calm under pressure will be key High-level of integrity is a must You'll also need to be open with rotating shifts, including weekends, as our our site runs 24/7. <br><br>Additional Information<br><br>All your information will be kept confidential according to EEO guidelines.

<p>Egypt Education Platform is excited to announce a vacancy for an IT Help Desk - Fresh Graduate to join our technology team at Madinaty Integrated Language School. This is a fantastic opportunity for a recent graduate eager to start their career in Information and Communication Technology within an educational environment.</p><p>Key Responsibilities:</p><ul><li>Provide first-line technical support to staff and students for IT-related issues, including hardware, software, and network problems.</li><li>Assist in troubleshooting and resolving technical issues via phone, email, or in-person, ensuring a high level of customer service.</li><li>Maintain accurate records of support requests and resolutions in the help desk system.</li><li>Install, configure, and maintain computer systems, printers, and other IT equipment.</li><li>Support the implementation of new technologies and assist in training users on how to utilize them effectively.</li><li>Monitor and maintain the IT inventory and report on equipment needs as necessary.</li><li>Collaborate with other ICT team members to improve the overall ICT infrastructure and service delivery.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s degree in Computer Science, Information Technology, or a related field.</p><p>Strong interest in technology and eagerness to learn about ICT systems and support.</p><p>Excellent problem-solving skills and ability to work under pressure.</p><p>Good communication skills in both Arabic and English.</p><p>Familiarity with common operating systems, software applications, and hardware components.</p><p>Ability to work collaboratively within a team and support a diverse range of users.</p><p>A positive attitude and a willingness to take on new challenges.</p><p>Residence in Obour, Nasr City, or El-Shorouk City is preferred</p><p>The ideal candidate will be proactive, well-organized, and passionate about providing support to enhance the technological experience within our educational institution.</p><p>Safeguarding Statement: The safety and welfare of our students are paramount. All appointments are subject to thorough background checks and reference verification.</p>

Who are we? CFI Financial Group is an award-winning trading provider, possessing more than 25 years of experience with multiple offices around the world including London, Larnaca, Beirut, Amman, Dubai, Port Louis, and others. CFI is hiring! Make your mark in the online trading industry. Are you looking to pursue a career in finance? Do you want to work with a dynamic and growing team in the exciting world of online trading and investing? If you answered yes, then we have some amazing opportunities for you!<br>Job Description:We are hiring a talented IT Help Desk Officer professional to join our team.<br>Responsibilities:Providing technical assistance and support to end-users, troubleshooting hardware and software issues, and resolving technical problems. Responding to and resolving user inquiries and requests in a timely and professional manner, ensuring high-quality customer service. Documenting and tracking user issues and resolutions in a ticketing system, maintaining accurate records and ensuring proper ticket management. Documenting and tracking user issues and resolutions in a ticketing system, maintaining accurate records and ensuring proper ticket management. Documenting and tracking user issues and resolutions in a ticketing system, maintaining accurate records and ensuring proper ticket management. Documenting and tracking user issues and resolutions in a ticketing system, maintaining accurate records and ensuring proper ticket management. Participating in training programs and self-study to continuously improve technical skills and stay updated with emerging technologies. Adhering to established IT policies, procedures, and security guidelines while handling user requests and accessing sensitive information. Assisting with the management and maintenance of IT assets, including inventory tracking and equipment maintenance. Collaborating with cross-functional teams and vendors as required to resolve technical issues and implement solutions.<br>Requirements:Bachelor’s degree in information technology, Computer Science, or a related field (or equivalent experience. Proven experience in IT support, preferably in a financial services or trading environment. Strong knowledge of Windows OS, Microsoft 365, Active Directory, and network troubleshooting (TCP/IP, DNS, VPN). Familiarity with trading platforms (Meta Trader 4/5 or similar) and financial services applications. Excellent troubleshooting, analytical, and problem-solving skills. Fluency in English (written and spoken).<br>Why join CFI? We’re a fast-growing, multinational company Competitive salaries and benefits Work and learn with industry professions Supportive and collaborative environment Unlimited opportunities for growth and development

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><strong>About Atos Group</strong></p><br> <p>Atos Group is a global leader in digital transformation with c. 56,000 employees and annual revenue of c. €7.2 billion (at the go-forward perimeter), operating in 54 countries under two brands - Atos for services and Eviden for products and systems. European number one in cybersecurity and a leader in cloud, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is the brand under which Atos SE (Societas Europaea) operates. Atos SE listed on Euronext Paris.&nbsp;</p><br> <p><br>The purpose of Atos Group is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.&nbsp;</p><br><span>Role Description</span> <p><span>The French Service Desk Representative is responsible for providing customer support and technical assistance to users in a French-speaking environment. The Service Desk Representative will handle incoming inquiries, troubleshoot technical issues, and provide timely resolution or escalate to the appropriate teams.</span></p><br> <span>What You’ll Be Doing</span> <span><strong>Core Responsibilities</strong></span> <ul> <li><span>Provide French-language support to users via phone, email, or chat, addressing inquiries, troubleshooting technical issues, and resolving problems.</span></li> <li><span>Document and track all customer interactions and resolutions accurately in the ticketing system.</span></li> <li><span>Escalate complex or unresolved issues to the appropriate teams or higher-level support for further investigation and resolution.</span></li> <li><span>Follow established procedures for incident management, problem management, and service request fulfillment.</span></li> <li><span>Maintain a high level of customer satisfaction by ensuring timely and effective response and resolution.</span></li> <li><span>Collaborate with cross-functional teams to identify and implement process improvements and knowledge base updates.</span></li> <li><span>Stay up-to-date with product knowledge, system updates, and industry trends to provide accurate and relevant information to customers.</span></li> <li><span>Provide feedback to improve user documentation and knowledge base articles to enhance self-service options for customers.</span></li> <li><span>Adhere to service level agreements (SLAs) and key performance indicators (KPIs) related to response time, resolution time, and customer satisfaction.</span></li> <li><span>Continuously develop and enhance technical skills and knowledge through training and self-learning.</span></li> </ul> <span>Experience &amp; Qualification.</span> <ul> <li><span>Fluent in French and English, both written and verbal communication skills.</span></li> <li><span>Previous experience in a customer support or service desk role, preferably in a technical support environment.</span></li> <li><span>Ability to analyze and resolve technical issues independently or through collaboration.</span></li> <li><span>Excellent customer service and interpersonal skills, with the ability to handle customer inquiries professionally and empathetically.</span></li> <li><span>Ability to work under pressure and meet tight deadlines in a dynamic and fast-paced environment.</span></li> <li><span>Strong organizational skills, attention to detail, and the ability to multitask effectively.</span></li> <li><span>Flexibility to work in shifts, including weekends and holidays, as per business needs.</span></li> </ul> <span>Skills, Knowledge &amp; Abilities</span> <ul> <li><span>Strong problem-solving and troubleshooting skills</span></li> <li><span>Adaptability.</span></li> <li><span>Self-learning.</span></li> <li><span>Critical thinking.</span></li> <li><span>Problem-solving.</span></li> <li><span>Attention to detail.</span></li> <li><span>Communication and teamwork.</span></li> </ul> <p><span><strong><u>Performance Standards</u></strong></span></p><br> <ul> <li><span>Response Time.</span></li> <li><span>First Contact Resolution.</span></li> <li><span>Customer Satisfaction.</span></li> <li><span>Ticket Documentation and Management.</span></li> <li><span>Technical Knowledge.</span></li> <li><span>Language Proficiency.</span></li> <li><span>Incident Resolution Time.</span></li> <li><span>Quality of Service.</span></li> <li><span>Knowledge Sharing.</span></li> <li><span>Professionalism and Collaboration.</span></li> </ul> <p>Here at Atos, diversity and inclusion are embedded in our DNA.&nbsp;Read more about our commitment to a fair work environment for all.<br>&nbsp;</p><br> <p>Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment.&nbsp;</p><br> <p><br><strong>Choose your future. Choose Atos.</strong></p><br> </div>

<ul><li>Manage and support ITSM processes (Incident, Problem, Change, Request and Knowledge Management).</li><li>Ensure IT services meet agreed SLAs and KPIs.</li><li>Monitor service performance and identify areas for improvement.</li><li>Coordinate with IT support teams, vendors and business stakeholders.</li><li>Maintain and improve ITSM documentation, workflows and procedures.</li><li>Support service transition and change activities to minimize service disruption</li><li>Analyze incidents and problems to identify root causes and preventive actions.</li><li>Maintain ITSM tools (e.g., ServiceNow, Freshworks, Jira Service Management). Prepare reports and dashboards on service performance.</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Lead, coach, and develop a team of Account Executives to deliver on portfolio-level targets, including GMV growth, engagement, order volume, and vendor satisfaction.</p> <p>Monitor team performance and pipeline activities through regular reporting and provide strategic guidance to drive performance improvement and operational efficiency.</p> <p>Act as an escalation point and advisor for complex partner situations, supporting Account Executives in unlocking growth and resolving critical issues.</p> <p>Drive the adoption of self-serve capabilities among long-tail accounts by ensuring the team is consistently educating partners on the Vendor Portal, Partner App, and growth tools.</p> <p>Ensure team alignment with Talabat s commercial priorities and frameworks, ensuring consistent use of playbooks, tools, and engagement cadences.</p> <p>Collaborate with cross-functional teams (e.g. Sales, Commercial, Vendor Support, Logistics) to streamline processes and improve the partner experience.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>University Graduates Only</p> <ul> <li>2 4 years of experience in Sales, Account Management, or Team Leadership in a high-performance environment</li> <li>Demonstrated leadership ability with a track record of managing or mentoring high-performing teams</li> <li>Strong communication, stakeholder management, and problem-solving skills</li> <li>Proficiency in both English and Arabic</li> <li>Self-starter with high adaptability and resilience in fast-paced, dynamic environments</li> </ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>Job Responsibilities:</strong></p> <ul> <li>Respond promptly to incoming support requests via phone, email, chat, or helpdesk ticketing system.</li> <li>Gather relevant information to accurately diagnose and troubleshoot technical problems.</li> <li>Provide solutions or guidance to users for resolving hardware, software, and network issues.</li> <li>Document and track all support interactions in the helpdesk ticketing system.</li> <li>Prioritize and categorize tickets based on severity, impact, and urgency.</li> <li>Ensure timely follow-up and closure of tickets, escalating more complex issues to higher-level technical teams.</li> <li>Diagnose and resolve common desktop operating system (Windows, macOS, Linux) and application issues.</li> <li>Perform basic network troubleshooting (e.g., connectivity, Wi-Fi, VPN).</li> <li>Repair or replace hardware components such as PCs, laptops, printers, and peripherals.</li> <li>Create, modify, and disable user accounts in directory services (e.g., Active Directory).</li> <li>Assist with password resets and account lockouts.</li> <li>Maintain user access permissions based on security policies.</li> <li>Install and configure approved software applications, operating systems, and patches.</li> <li>Perform regular system checks and maintenance tasks.</li> <li>Set up and deploy new hardware (computers, printers, mobile devices) following organizational standards.</li> <li>Maintain detailed documentation of technical processes, solutions, and best practices.</li> <li>Create end-user documentation, FAQs, and self-service materials to enhance user independence.</li> <li>Contribute to and update internal knowledge-base articles.</li> <li>Provide clear, concise, and courteous communication to users across all levels of technical understanding.</li> <li>Manage customer expectations regarding timelines and issue resolution.</li> <li>Collaborate with team members to share knowledge and improve internal processes.</li> <li>Stay current with emerging IT trends, technologies, and best practices.</li> <li>Suggest improvements to the helpdesk process to enhance user experience and operational efficiency.</li> <li>Participate in ongoing training and skill development.</li> </ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Job Requirements:</strong></p> <ul> <li>Bachelors degree in Information Technology, Computer Science, or a related field (or equivalent work experience).</li> <li>Proven experience in a helpdesk or technical support role preferred.</li> <li>Proficiency with common operating systems (Windows, macOS, Linux), Microsoft Office Suite and Google Workspace.</li> <li>Knowledge of basic networking principles, including TCP/IP, DNS, DHCP, and VPN.</li> <li>Understanding of security best practices for protecting users data.</li> <li>Experience with ticketing systems (e.g.,Zammad, Zendesk, ServiceNow, JIRA Service Desk).</li> <li>Familiarity with remote support tools and methods.</li> <li>Strong problem-solving and analytical abilities.</li> <li>Excellent verbal and written communication skills.</li> <li>Ability to manage multiple tasks and priorities in a fast-paced environment.</li> <li>Demonstrated customer service orientation and interpersonal skills.</li> </ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br>Job Description<br><p>The PST Team Lead is responsible for overseeing and driving the performance of a team of Account Executives managing Talabat’s longtail restaurant portfolio. This role will ensure the successful engagement, growth, and retention of accounts through high-impact coaching, performance management, and operational execution. The Team Lead will also play a critical role in embedding self-serve capabilities across the portfolio and driving adherence to internal processes and KPIs.</p><br><ul><li>Lead, coach, and develop a team of Account Executives to deliver on portfolio-level targets, including GMV growth, engagement, order volume, and vendor satisfaction.</li><li>Monitor team performance and pipeline activities through regular reporting and provide strategic guidance to drive performance improvement and operational efficiency.</li><li>Act as an escalation point and advisor for complex partner situations, supporting Account Executives in unlocking growth and resolving critical issues.</li><li>Drive the adoption of self-serve capabilities among long-tail accounts by ensuring the team is consistently educating partners on the Vendor Portal, Partner App, and growth tools.</li><li>Ensure team alignment with Talabat’s commercial priorities and frameworks, ensuring consistent use of playbooks, tools, and engagement cadences.</li><li>Collaborate with cross-functional teams (e.g. Sales, Commercial, Vendor Support, Logistics) to streamline processes and improve the partner experience.</li></ul><br>Qualifications<br><ul><li>University Graduates Only</li><li>2–4 years of experience in Sales, Account Management, or Team Leadership in a high-performance environment</li><li>Demonstrated leadership ability with a track record of managing or mentoring high-performing teams</li><li>Strong communication, stakeholder management, and problem-solving skills</li><li>Proficiency in both English and Arabic</li><li>Self-starter with high adaptability and resilience in fast-paced, dynamic environments</li></ul><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Position Summary &amp; Key Areas of Responsibility<br> <br> •Position requires the ability to act as single point of contact for NCR Atleos customers with Incident Management Services<br> •Accountable for continuously receiving and handling high volumes of customer calls<br> •Responsible for service requests from customer and resolution of problems; Generate daily and weekly incident reports; Review incident history to determine recurring faults<br> •Monitor ATM networks<br> •Determine priority based on problem information and documented guidelines; Provide accurate solutions to user problems<br> •Use tools to remotely access customer equipment to diagnose and resolve customer problems<br> •Document, verify and make appropriate corrections to the incident record and customer profile; Updates work orders and provides status information<br> •Escalate customer problems both internally and externally, when required and according to defined escalation paths<br> •Acquire and maintain current knowledge of relevant product offerings and support policies<br> •Enhance and develop quality support methods and communication skills through coaching, feedback, and other developmental approaches<br> •Participate in team projects that enhance the quality or efficiency of the Service desk<br> •Work with other Support Specialists in order to coordinate and quickly resolve customer issues; provide regular updates to customers as efforts for resolution progress<br> •Contribute as a team member; participate in objective setting, performance management, reward and recognition programs; participate in special projects as assigned to continuously improve processes, tools, systems and organization<br> •Requires rotation in work hours involving weekend, holiday or extended hours<br> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills">Basic Qualifications<br> <br> •Bachelor’s degree<br> •Bilingual (English/French)<br> •The candidate will have an aptitude for providing positive customer service and good communication skills (written &amp; spoken)<br> •Keyboard proficiency and understanding of Windows-based applications/tools<br> <br> Preferred Qualifications<br> <br> •Previous experience in a Customer Support and/or Helpdesk environment<br> •1+ years of related experience<br> •Self-driven and results oriented. Ability to work under pressure within flexible working hours<br> •Communication skills: Ability to effectively communicate with customers while protecting the company's position, ability to gather, organize and present information in a focused and concise manner, ability to listen and foster open communication<br> <br> #LI-GA1<br> <br> Offers of employment are conditional upon passage of screening criteria applicable to the job.<br> <br> EEO Statement<br> <br> NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.<br> </div>

Skill Set: Helpdesk Support Technician Level 1Days per week: 5 days per week Language: Egyptian & English Location: 6th of October City, Egypt Contract: B2B/Freelance Roll Type: FTE<br>Key Responsibilities:<br>1) Desktop, laptop, and peripheral basic troubleshooting (Windows, mac OS, Linux OS, printers, mobile phones etc.)2) Provisioning and deprovisioning of corporate devices (laptops, phones)3) Replace broken devices with temporary devices in accordance with Ericsson’s processes4) Provide technical guidance to end users for day-to-day IT issues within the office environment5) Coordinate with L2 teams when troubleshooting (examples L2 end user computing team, EMM).<br>Office IT Infrastructure Support<br>1) Perform on office infra basic troubleshooting, installation, or maintenance for EIT services (printing, connectivity, platform, voice)2) Install, test, and remove basic network devices such as switches, routers, and access points - this includes Support for Site/CORE Equipment inside office example but not limited Out of band, FW, NAC, DNS, Secnet3) Network connectivity basic troubleshooting (example Wi-Fi, LAN)4) On prem support for smart metering as well as other real estate solutions within office environments, including smart office sensors, smart metering and digital signage.5) Basic tasks for PABXs where applicable in coordination with L2 teams6) Print equipment receipt, install, and test the printer.7) AV equipment receipt, testing, and basic troubleshooting in coordination with remote AV support.8) Workplace monitor deployment, testing, and logistics handling9) Provide support to remote Level 2 teams by troubleshooting and configuring local office infrastructure equipment in accordance with established instructions.10) Onsite assistance during scheduled maintenance or escalations (as coordinated by Client)11) Coordinate with vendors or local service providers for repairs and equipment replacements as needed.12) Maintain accurate records of incidents and resolutions to ensure effective knowledge sharing within the team.13) Escort 3rd party providers to Ericsson local data room (local network provider, global print provider/partner, global video provider/partner)14) Assist during internal/external audits & SOX and other compliance"<br>Asset Management<br>1) Receive, unbox, and register devices in the hardware asset management system in accordance with Ericsson procedures2) Tag /Label assets following Ericsson’s guidelines3) Test devices upon arrival & store securely in provided facilities (may include mounting/demounting in racks).4) Image in stock devices with latest approved OS images5) Update records regularly to maintain accurate inventory information.6) Perform periodic audits of hardware assets to ensure compliance with asset management policies following instructions. Provide timely reports on asset status to relevant stakeholders as required.7) Wipe devices and arrange for their disposal in accordance with approved Disposal Process (including Inform the asset owner and provide certificate evidence as required).8) Arrange temporary laptop loans from local stock.9) Coordinate warranty repairs10) Clean/check devices before redeployment11) Offsite Tape management coordination with 3rd party supplier (where applicable)12) Assist during internal/external audits & SOX & other compliances"<br>Project Based Site Support<br>1) Support for office moves, equipment relocations, or hardware refresh projects2) Assist local business events such as AEMs, demos (demand based)

<p> The Help Desk Supervisor is a full-time, on-site role based in Cairo, Egypt, responsible for overseeing the daily operations of the IT help desk. This role includes supervising help desk staff, assigning and prioritizing support tickets, and ensuring timely resolution of technical issues for internal users. The supervisor monitors service performance, implements support procedures, and escalates complex problems to appropriate technical teams when needed. Day-to-day tasks also involve coaching team members, maintaining documentation and knowledge bases, preparing reports on help desk metrics, and collaborating with other departments to improve user experience and service quality.</p><p><strong>Requirements</strong></p><ul><li><p>Strong technical support and troubleshooting skills, with the ability to diagnose and resolve hardware, software, and network-related issues.</p></li><li><p>Solid Help Desk/Service Desk experience, including managing ticketing systems and coordinating first- and second-line technical support.</p></li><li><p>Excellent communication and customer service skills, with the ability to interact effectively with users and provide clear, professional, and timely assistance.</p></li><li><p>Previous experience leading or supervising an IT Support/Help Desk team is highly preferred.</p></li><li><p>Strong organizational and time-management skills, with excellent attention to detail and a strong focus on service quality.</p></li><li><p>Familiarity with ITIL practices or other IT service management frameworks is an advantage.</p></li><li><p>Relevant technical certifications, such as CompTIA A+, CompTIA Network+, ITIL, or equivalent, are preferred.</p></li><li><p>Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field is preferred.</p></li><li><p>Ability to work on-site in Cairo, Egypt, and collaborate effectively with cross-functional teams in a fast-paced business environment.</p></li><li><p>Strong problem-solving, leadership, and decision-making skills, with the ability to prioritize and manage multiple support requests effectively.</p></li></ul><p></p>

Maverick Impact – People & Brand is a specialized recruitment consultancy connecting businesses with exceptional talent across various industries. We partner with leading organizations to deliver tailored recruitment solutions that drive long-term success. We are currently hiring an IT Support Executive (IT Help Desk) on behalf of one of our clients in the hospitality sector. Position: IT Support Executive (IT Help Desk) Employment Type: Temporary (3–5 months) Location: U Hotel, Dose Ras El Hekma – North Coast, Egypt<br>Key Responsibilities:Provide first-line technical support to hotel staff. Maintain and troubleshoot computers, printers, IP phones, and internet connectivity. Install, configure, and maintain hardware and software. Support guests with in-room technology-related issues. Document technical incidents and maintain IT asset inventory. Ensure smooth day-to-day IT operations across the property. Requirements:Minimum 1 year of experience in IT Support or Help Desk. Good understanding of networking fundamentals, including switching, routing, and Wi-Fi systems. Familiarity with network passive infrastructure. Strong troubleshooting and problem-solving skills. Good communication and customer service skills. Experience with hotel systems such as Opera PMS, MICROS POS, and CCTV is an advantage. Professional certifications such as CCNA, MCSA, or Comp TIA Network+ are preferred. Compensation & Benefits Net Salary: EGP 10,000Accommodation provided

We are looking for a qualified and motivated Technical Support Engineer to join our team.<br>Responsibilities Ensure computer systems and IT infrastructure run smoothly and efficiently. Diagnose, troubleshoot, and resolve hardware and software issues. Perform hardware and software installations, configurations, and updates. Configure and maintain network devices, including switches and basic network infrastructure. Manage and troubleshoot VLAN configurations. Test and evaluate new technologies. Provide technical support and maintain procedural documentation and reports. Conduct electrical safety checks on computer equipment. Set up user accounts and profiles and resolve password-related issues. Utilize Microsoft Office 365, Power BI, and Power Automate.<br>Qualifications<br>Bachelor’s degree in information technology, Computer Science, or a related field.2–4 years of experience in a similar role. Proven experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar position. Hands-on experience with Windows, Linux, and Mac OS environments. Familiarity with remote desktop applications and help desk software. Experience in network configuration and switch management. Good understanding of VLANs and network troubleshooting. Ability to provide step-by-step technical support, both written and verbal. Microsoft certifications. CCNA certification.

<p>About the Role Our GTI Team is searching for a friendly, energetic IT Help Desk Intern to join us at our Cairo location. You ll be the go-to person for our employees dealing with daily tech issues. You'll play a major role in addressing internal user issues, answering questions, and helping things run smoothly. If you like solving problems, meeting new people, and you re eager to jump into IT support, we want to hear from you!! What you'll do.... You'll be one of our go-to help desk Interns at our Cairo location! You'll resolve daily hardware and software problems on laptops, desktops, phones, and printers. When issues can't be solved remotely, you'll jump in to assist employees face-to-face. Keep the business running smoothly, aiming for same-day ticket closures. Set up machines, ensure new hires &amp; current employees are up and running with the correct access. If there are system upgrades or we have unexpected outages, you'll work directly with the global network and engineering teams. Keep a clean and detailed record of all company equipment/gear. Ensure every process aligns with our our company security policies and procedures</p><p><strong>Desired Candidate Profile</strong></p><p>6 months - 2 years in the IT Help Desk or Tech Support field Recent graduates with prior internship and solid tech background are encouraged to apply! A Degree in Computer Science, IT, or something similar is great but hands-on experience and a knack for fixing computers is just as valuable!! You should have a working knowledge of Windows OS, Active Directory, basic networking, cables, routers, IP addresses, etc. Certifications such as CompTIA A+, Network+, CCNA, or Microsoft Fundamentals are a bonus, but a willingness to learn on the job is even better! Good English and Arabic communication is key, you'll need to explain tech issues to end-users who are not familiar with technical issues. A positive attitude and staying calm under pressure will be key High-level of integrity is a must You'll also need to be open with rotating shifts, including weekends, as our our site runs 24/7.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Description<br><p><u><strong>About the Role&nbsp;</strong></u></p><br><p>Our GTI Team is searching for a friendly, energetic IT Help Desk <u><strong>Intern </strong></u>to join us at our Cairo location. You’ll be the go-to person for our employees dealing with daily tech issues. You'll play a major role in addressing internal user issues, answering questions, and helping things run smoothly. If you like solving problems, meeting new people, and you’re eager to jump into IT support, we want to hear from you!!&nbsp;</p><br><p><u><strong>What you'll do....</strong></u></p><br><ul><li>You'll be one of our&nbsp;go-to help desk Interns at our&nbsp;Cairo location! You'll resolve daily hardware and software problems on laptops, desktops,&nbsp;phones, and printers.</li><li>When issues can't be solved remotely,&nbsp;you'll jump in to assist employees&nbsp;face-to-face.</li><li>Keep the business&nbsp;running smoothly, aiming for same-day ticket closures.&nbsp;</li><li>Set up machines, ensure&nbsp;new hires &amp; current&nbsp;employees&nbsp;are up and running with the correct access.</li><li>If there are system upgrades or we have unexpected outages, you'll work directly with the global network and engineering teams.&nbsp;</li><li>Keep a clean and detailed&nbsp;record of all company equipment/gear.</li><li>Ensure every&nbsp;process aligns with our our company security policies and procedures</li></ul><br>Qualifications<br><ul><li>6 months - 2 years in the IT Help Desk or Tech Support field</li><li>Recent graduates&nbsp;with prior&nbsp;internship and solid tech background are encouraged to apply!</li><li>A Degree in Computer Science, IT, or something similar is great but hands-on experience and a knack for fixing computers&nbsp;is just as valuable!!</li><li>You should have a working knowledge of&nbsp;Windows OS, Active Directory, basic networking,&nbsp;cables, routers, IP addresses, etc.</li><li>Certifications such as&nbsp;CompTIA A+, Network+, CCNA, or Microsoft Fundamentals are a bonus, but a willingness to learn on the job is even better!</li><li>Good English and Arabic communication is key, you'll&nbsp;need to explain tech issues to end-users&nbsp;who are not familiar with&nbsp;technical issues.</li><li>A positive attitude and staying calm under pressure will be key</li><li>High-level of integrity is a must</li><li>You'll also need to be open&nbsp;with rotating shifts, including weekends, as our our site runs 24/7.</li></ul><br>Additional Information<br><p>All your information will be kept confidential according to EEO guidelines.</p><br><br><br> </div>

Core Responsibilities:• Installing and configuring printers.• Monitoring and maintaining MPS Software and networks in MPS projects• Providing technical support across the Bank (this may be through physical visit or over the phone)• Provide MPS system users in various branches and departments• Repairing and replacing equipment as necessary• Testing new printers technology• Receive branches requests for replace / decommissioning old printers• Resolving open issues through help desk CA system Requirements:• Bachelor's degree in computer science• Banking experience is preferred• Knowledge about HW/Software• Networking Knowledge

Company Description Resolve provides comprehensive network solutions tailored to organizations ranging from small startups to large corporations. The company focuses on supporting businesses that do not have dedicated IT staff, offering reliable expertise to optimize and maintain their networks. Resolve’s mission is to bridge the technology gap for its clients, ensuring stable, secure, and efficient IT infrastructure. Team members collaborate closely with customers to deliver practical solutions and ongoing support that enable businesses to focus on their core operations. Working at Resolve offers the opportunity to make a direct impact on clients’ daily productivity and long-term growth. Role Description The Information Technology Support Specialist is a full-time hybrid role based in New Cairo, with some flexibility for work from home. The specialist will provide day-to-day technical support for end users, including diagnosing and resolving hardware, software, and network issues. Responsibilities include responding to help desk tickets, setting up and configuring desktop computers and related peripherals, and supporting operating systems and common business applications. The role involves monitoring system performance, documenting incidents and resolutions, and escalating complex issues when necessary. The specialist will also assist with routine maintenance, updates, and user training to ensure a stable and secure IT environment. Qualifications Strong Technical Support and Help Desk Support skills for handling user inquiries and service requests. Proficient Troubleshooting abilities for resolving hardware, software, and network problems efficiently. Hands-on experience with Desktop Computers, including installation, configuration, and maintenance. Solid foundation in Information Technology concepts, systems, and basic networking. Effective communication and customer service skills, with the ability to explain technical issues clearly. Ability to prioritize tasks, manage time, and work independently in a hybrid environment. Experience with ticketing systems and documentation of support activities. Relevant IT certifications (e.g., Comp TIA A+, Network+) or a degree/diploma in IT, Computer Science, or a related field are beneficial.