وظائف مدير سياحة - تونس العاصمة تونس

<p>To seek out opportunities for guest-centric experiences in all areas of the hotel. To manage the guest journey of our top VIPs, suite guests and Four Seasons Elite guests pre, during and post their stay.</p><p>What you will do</p><ul><li>Review daily arrivals and departures, ensuring VIP and returning guests receive personalized service and proper recognition.</li><li>Maintain and update guest profiles, accurately recording preferences, special requests, and stay history.</li><li>Support Elite Guest Relations operations, managing Elite guest bookings, inquiries, emails, and phone communications in accordance with brand standards.</li><li>Welcome and assist Elite, VIP, and high-profile guests, serving as a primary point of contact throughout their stay when required.</li><li>Coordinate and follow up on guest requests and preferences, ensuring seamless execution across all hotel departments.</li><li>Handle VIP guest complaints and service recovery, resolving issues promptly and keeping management informed of significant incidents.</li><li>Conduct guest satisfaction follow-ups, ensuring concerns are fully resolved and appropriate compensation is offered when necessary.</li><li>Develop and enhance guest experience programs, including loyalty, welcome amenities, family, and guest return initiatives.</li><li>Provide guidance and support to management on guest experience strategies and service improvement opportunities.</li><li>Participate actively in daily briefings and management meetings, communicating guest feedback, operational updates, and service concerns.</li><li>Support Front Office, Concierge, and lobby operations during peak periods or when additional coverage is required.</li><li>Act as a brand ambassador, demonstrating exceptional hospitality, promoting hotel facilities, maintaining professional standards, and adapting service delivery to meet individual guest needs.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's degree in Hospitality Management, Hotel Management, Tourism, or a related field.</p><p>3-5 years of experience in Front Office, Guest Relations.</p><p>Have advanced computer skills including MS Office and Outlook and a thorough knowledge of the Front Office systems, such as Opera, Web Checkin, HotSoS.</p><p>Excellent verbal and written communication skills in both English and French.</p><p>Strong communication and interpersonal Attention to detail and accuracy in managing guest profiles and preferences.</p><p>Ability to remain calm and professional under pressure Time management and prioritization skills</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><b>Job description </b><div> <div> <p> <strong><font dir="auto" ><font dir="auto" >Senior Software Project Manager (IT Project Manager) Tunis</font></font></strong> </p> <p><font dir="auto" ><font dir="auto" > Location: Tunis </font></font><br><font dir="auto" ><font dir="auto" > Contract type: Permanent </font></font><br><font dir="auto" ><font dir="auto" > International environment</font></font></p> <p> <strong><font dir="auto" ><font dir="auto" >Join an international IT team and lead strategic projects!</font></font></strong> </p> <p><font dir="auto" ><font dir="auto" >As part of strengthening our IT department, at Veo Worldwide Services we are looking for an experienced </font></font><strong><font dir="auto" ><font dir="auto" >Senior Software Project Manager</font></font></strong><font dir="auto" ><font dir="auto" > to lead high value-added application projects in an international and multicultural environment.</font></font></p> <p><font dir="auto" ><font dir="auto" >As a true conductor, you will coordinate all stakeholders and ensure the success of development and evolution projects for critical business applications.</font></font></p><ul><li> </li> </ul> <p> <strong>M thodologies</strong> </p> <ul> <li> <p>Agile</p> </li> <li> <p>Waterfall / Cycle en V</p> </li> </ul> <p> </p> <p> </p> </div> </div> Job requirements <div> <div> <p> <strong><font dir="auto" ><font dir="auto" >Search profile</font></font></strong> </p> <p> <strong>Formation</strong> </p> <ul> <li> <p><font dir="auto" ><font dir="auto" >Engineering degree, Master's degree in Computer Science, Information Systems or related field.</font></font></p> </li> </ul> <p> <strong>Exp rience</strong> </p> <ul> <li> <p><font dir="auto" ><font dir="auto" >Minimum 7 years of experience in project management.</font></font></p> </li> <li> <p><font dir="auto" ><font dir="auto" >At least 2 years of significant experience as an IT Project Manager.</font></font></p> </li> <li> <p><font dir="auto" ><font dir="auto" >Proven experience in managing complex IT projects.</font></font></p> </li> <li> <p><font dir="auto" ><font dir="auto" >Experience in an international environment is highly valued.</font></font></p> </li> </ul> <p> <strong>Comp tences techniques</strong> </p> <ul> <li> <p><font dir="auto" ><font dir="auto" >Mastery of Agile and/or Waterfall methodologies.</font></font></p> </li> <li> <p><font dir="auto" ><font dir="auto" >Proven experience with Jira, Atlassian, Microsoft Project or similar tools.</font></font></p> </li> <li> <p><font dir="auto" ><font dir="auto" >Good understanding of application environments and software development projects.</font></font></p> </li> <li> <p><font dir="auto" ><font dir="auto" >Knowledge of IT processes and best practices in project management.</font></font></p> </li> </ul> <p> <strong><font dir="auto" ><font dir="auto" >LANGUAGES</font></font></strong> </p> <ul> <li> <p><font dir="auto" ><font dir="auto" >French: minimum level B2.</font></font></p> </li> <li> <p><font dir="auto" ><font dir="auto" >English: minimum level B2.</font></font></p> </li> </ul> <p><br></p> <p> </p></div></div></div></section>

<p>At RHG, we are in search of individuals who go beyond the resume - those with character, skills, talents, and a passion for creating memorable experiences. Apply now for: Operations Manager As an Operations Manager at Radisson Hotel Group, you are the orchestrator of exceptional experiences. Your role goes beyond executing the masterplan; it's about balancing strategic focus on guest experience, revenue generation, and achieving commercial results. Key Responsibilities You are an industry expert and a recognized leader with the ability to prioritize a complex and hands-on workload You strive to deliver an experience that is beyond expectation - creating memorable moments for our guests You enjoy the challenge of running our show. It s what makes your heartbeat faster! You will work with Heads of Department to maximize business opportunities and brand reputation, as well as ensuring adherence to legislation, due diligence requirements and managing the hotel budget. As right hand to the General Manager, you will work proactively to ensure guest satisfaction and the smooth running of the hotel As an Operations Manager, you will join a team that is passionate about delivering incredible service where we believe that anything is possible, whilst having fun in all that we do!</p><p><strong>Desired Candidate Profile</strong></p><p>Proven experience in leading hotel-operations teams with strong problem-solving capabilities</p><p>Proven experience as F&amp;B Director in upscale resort hotel.</p><p>Excellent leadership skills with a hands-on approach and lead-by-example work style</p><p>Personal integrity, with the ability to work in an environment that demands excellence, time and energy</p><p>Flexibility and a positive, Yes I Can! Attitude</p><p>An eye for detail</p><p>Is a creative problem-solver</p><p>Passionate about creating extraordinary service</p><p>Fluency in French English</p><p>Excellent written and verbal communication skills</p><p>Experienced in using IT systems on various platforms</p><p>Excellent Power Point and Excel skills</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>All Day Dining Manager</p><p><br></p><p>Plan, organize, control and direct the work of employees in the Hotel s All-Day Dining Restaurant while ensuring guest satisfaction.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education: College degree preferably specializing in hotel/restaurant management or equivalent experience is required.</p><p>Experience: Two to three years previous experience in a line, supervisory or assistant manager position in Food &amp; Beverage.</p><p>Skills and Abilities: Requires a working knowledge of division operations as well as Four Seasons cultural and core standards, policies, and standard operating procedures. Working knowledge is generally learned on-the-job. Knowledge of food &amp; beverage service, cost control, labor control, maintenance, merchandising, and accounting. Requires ability to operate computer equipment and other food &amp; beverage computer systems. Requires reading, writing and oral proficiency in the English language</p><p></p></section>

<p>We are currently seeking a Reservations Manager to join our vibrant team. At RHG, we are in search of individuals who go beyond the resume those with character, skills, talents, and a passion for creating memorable experiences. We value mindset as pivotal: anticipating guest needs, supporting your department, and consistently delivering memorable experiences. We are dedicated to nurturing and growing talent, offering pathways for advancement, and fostering a culture of continuous learning. As a Reservations Manager , you embody a unique blend of precision, efficiency, and a customer-centric approach, elevating our Reservations Team. Your role is instrumental in ensuring seamless and top-notch service, where attention to detail meets a passion for enhancing the guest experience. Supports the smooth running of the reservations department, where all aspects of the guest journey and experience are delivered to the highest level. Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution. Delivers on plans and objectives where reservations initiatives &amp; hotel targets are achieved. Supervises the reservations team fostering a culture of growth, development, and performance within the department. Accountable for ensuring that costs and inventory are controlled, that productivity and performance levels are attained. Builds and maintains effective working relationships with all key stakeholders. Reviews and scrutinizes the performance of the business, providing recommendations that will drive financial performance. Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered, and documented for internal and external audit, performing follow-up as required.</p><p><strong>Desired Candidate Profile</strong></p><p>Experience in reservations. Strong supervisory and managerial skills with a hands-on approach and lead-by-example work style. Commitment to delivering exceptional guest service with a passion for the hospitality industry. Ability to find creative solutions with proven problem- solving capabilities offering support where required. Personal integrity, with the ability to work in an environment that demands excellence, time and energy.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>Job description E</b>RP / SAP Manager Tunis Tunisie CDI | Poste de Management Vous interviendrez comme r f rent ERP / SAP , avec un r le cl de pilotage, de gouvernance et de management, dans un environnement int gr et exigeant. Vos responsabilit s Pilotage SAP / ERP Coordonner les activit s de support, maintenance et volutions SAP Superviser incidents, changements et demandes via les outils de ticketing Garantir le respect des SLA / OLA et la satisfaction des utilisateurs D finir, documenter et am liorer les proc dures SAP Delivery &amp; alignement business Travailler troitement avec les m tiers pour comprendre les besoins fonctionnels S assurer que les solutions SAP soutiennent efficacement les processus business Collaborer avec les architectes, chefs de projet et HO IT Identifier, anticiper et lever les risques et blocages op rationnels Int gration &amp; environnement SI Superviser les int grations SAP avec les autres syst mes de l entreprise Garantir la coh rence des flux et des architectures applicatives Anticiper les risques li s aux d pendances inter-syst mes Management &amp; leadership Manager des quipes SAP internes et externes Garantir la performance, l engagement et la mont e en comp tences Participer au recrutement, onboarding et accompagnement des talents Mettre en place des plans de d veloppement individuels Favoriser un climat de collaboration et de responsabilisation Gouvernance &amp; reporting Piloter les budgets SAP (CAPEX / OPEX) Analyser les KPIs op rationnels et manag riaux Produire des reportings r guliers pour le management et les comit s Veiller au respect des politiques IT et standards de gouvernance Contribuer la vision long terme ERP, notamment autour de SAP S/4HANA</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Job requirements Profil recherch Exp rience &amp; formation Profil senior Minimum 10 ans d exp rience en environnement ERP / SAP ou quivalent Minimum 3 ans d exp rience manag riale Exp rience en environnements complexes, int gr s et internationaux Exp rience confirm e en gestion de prestataires / vendors Dipl me universitaire en informatique, syst mes d information ou quivalent Comp tences techniques Bonne ma trise fonctionnelle de SAP Compr hension globale des cosyst mes ERP Pilotage de delivery et gestion de la performance Ma trise des outils ITSM (GLPI, JIRA ou quivalent) Int r t ou exposition SAP S/4HANA Langues Anglais : niveau B2 minimum (obligatoire) Qualit s personnelles Leadership, maturit et sens des responsabilit s Excellentes capacit s de communication et de p dagogie Capacit vulgariser des sujets techniques complexes Orientation r sultats et solutions Rigueur, discr tion et thique professionnelle Adaptabilit et esprit collaboratif</p><p></p></section>

<p>We are seeking a Customer Success Manager who will take ownership of client relationships and ensure their long-term success and satisfaction. The ideal candidate will be fluent in French and will play a key role in onboarding, training, and supporting our clients throughout their journey with Parent . You will act as the main point of contact for assigned accounts, ensuring smooth adoption, proactive engagement, and ongoing value realization.</p><p><b><br></b></p><p><b>Key Responsibilities</b></p><ul><li>Serve as the primary point of contact for assigned client accounts, managing relationships in both English and French.</li><li>Lead onboarding and training sessions for new clients, ensuring they are fully equipped to use the Parent system effectively.</li><li>Drive customer success and satisfaction by proactively engaging with clients to ensure their goals are met.</li><li>Monitor account health, usage, and engagement to identify opportunities for improvement and growth.</li><li>Provide chat support as part of daily operations, responding promptly and professionally to employee or customer inquiries.</li><li>Address client inquiries and coordinate with internal teams (technical, product, and sales) to resolve any issues promptly.</li><li>Maintain accurate and up-to-date account information in the CRM.</li><li>Partner with cross-functional teams to share feedback, resolve client issues, test and open support tickets, and follow up with the development team to ensure timely resolution and an enhanced client experience.</li><li>Support renewal and retention efforts by maintaining strong, trust-based relationships with clients.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s degree or equivalent experience in Account Management, Customer Success, or a related field. 2 4 years of experience in account management or client relationship roles , preferably in SaaS or technology-based companies. Proven experience with ticketing systems and live chat support. Fluent in French &amp; English (spoken and written). Strong communication, organization, and problem-solving skills. Proactive, customer-focused mindset with the ability to manage multiple priorities.</p>

<p>Participates in all Project meetings, co-ordinates and drives the plant/country related allocated tasks (GW20 to GW70) - Represents the interests of the Plant/country (be the voice), balances this with the interests of the Project and communicates relevant information to relevant stakeholders from Plant/Country - Sets up the Launch team with regular team meetings in Plant/Country and ensure sufficient resource planning for the team - Reports the status of the Work packages and deliverables to Project Manager using the project management software and prepares required documentation for milestone, gate reviews and project reports - Raises and follows up on the release of PAMs including tracking of the available, needed and spent Capex - Tracks and updates the Equipment planning together with the responsible team members in the Launch Team - Plans and co-ordinates all activities required for the samples (A, B,C and D) - Prepares an operational concept based on department concepts - Leads the creation of the Detailed ramp up plan by considering the requirements from the Customer and the inputs from all the Project team members - Plans and co-ordinates the REMAIL_ADDRESS, reports on the findings and drives the implementation of corrective actions on time - Monitors &amp; reports on the Rampup and KPIs (plant related P&amp;L lines, e.g. variable and fixed costs in the plant, quality performance, delivery performance) and drives the implementation of corrective actions - Identifies risks and opportunities, defines and carries out measures to manage those in direct project environment. - Collects and share the Lessons Learned with the Launch team and have reviews on a continuous basis - Leads delegated project related responsibilities for activities prior to GW20 and after GW70 - Supports the central team in defining the new/update to the standard.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>University Degree</li><li>Min 3 years in a relevant field</li><li>Frensh and English</li><li>Project Coordination</li><li>Wiring Systems</li><li>Financial Reporting</li><li>Communications Management</li><li>Crisis Management</li><li>Project Management Tools</li><li>Relationship Management</li><li>Project Issues Management</li><li>Cost optimization</li><li>Change Management</li><li>Planning</li><li>Escalation Procedures</li><li>Meeting Management</li><li>Presentation Skills</li><li>Project Management</li><li>Problem Solving Techniques</li><li>Confidentiality</li><li>Problem Solving Techniques</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Description of the role Are you ready to make numbers speak and turn Revenue Management into an art? Join Radisson Hotel Group, where every data point becomes a success story. At Radisson Hotel Group, we value your entrepreneurial spirit and collaborative nature. We cultivate an inclusive and caring culture where, together, we ensure every moment truly matters. Assert your uniqueness within our team and discover exciting development opportunities that await you, along with the chance to create memorable moments. Our employees are at the heart of our success. Your role guarantees variety and dynamism on a daily basis. We are currently looking for a Revenue Manager to join our dynamic team. At Radisson Hotel Group, we go far beyond the CV: we value unique personalities, skills, talent, and a genuine passion for creating memorable experiences. We are committed to valuing and developing talent, by offering progression opportunities and fostering a culture of continuous learning. As a Revenue Manager, you bring great strategic acumen, a results-oriented approach, and a strong commitment to optimizing revenue streams to our team. Your expertise and passion for maximizing profitability will be valuable assets in driving our revenue management strategies to excellence. Ensure the smooth operation of the Revenue Management department, overseeing all aspects of hotel reservations and requests related to meetings and events. Proactively work to improve guest satisfaction and comfort by providing positive and prompt responses to guest requests and resolving issues. Develop and implement strategies to identify, communicate, and achieve key Revenue Management performance indicators. Ensure complete team management within the department, fostering a work environment conducive to progress, development, and performance. Responsible for cost and inventory tracking, while ensuring the achievement of set productivity and performance levels. Establish and maintain effective working relationships with all key internal and external stakeholders. Analyze business performance and propose recommendations to improve financial results. Ensure compliance with legislation and adherence to standards, by planning, implementing, and documenting best practices and due diligence requirements for internal and external audits, with follow-up as needed.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Proven experience in Revenue Management, with excellent analytical and problem-solving skills. Proven management and supervision skills, with an operational approach and exemplary leadership. Commitment to providing exceptional customer service, with a genuine passion for the hotel industry. Ability to propose creative solutions, offering advice and recommendations. Personal integrity, capable of meeting the demands of a rigorous, available, and energetic environment.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Job Title: Outbound Sales Account Manager - North American Market (Evening Shift) Location: Tunis, Tunisia Working Hours: Monday to Friday: 2.00 PM- 11.00 PM Report to: Contact Centre Supervisor Overview: This is an exciting opportunity for a motivated salesperson to become an Outbound Sales Account Manager at Pens.com. You will play a critical role in delivering a best-in-class customer experience by combining deep subject-matter expertise, proactive engagement, and strategic relationship management. The role is focused on driving business outcomes, fostering customer loyalty, and ensuring operational excellence across high-value customers (HVCs). As a key player in customer experience, the ideal candidate must be a versatile professional who excels in customer relationship management, service quality enhancement, and cross-functional collaboration. Ready to join us? Apply now and become part of a team that values creativity, collaboration, and continuous growth. Primary responsibilities Act as a trusted advisor for high-value customers, offering personalized support ensuring strong relationships and high retention Personalize communication using CRM data, previous order history, and customer profiles Demonstrate a deep passion for delivering exceptional service and building lasting customer loyalty. Drive revenue growth by upselling, renewing accounts, and expanding existing client portfolios, meet or exceed performance KPIs Understand client needs and provide tailored marketing and promotional solutions aligned with their objectives Maintain detailed documentation of customer interactions and outcomes. Advise clients on campaign strategies, product selection, and optimal use of their marketing budgets Coordinate with design, escalation, and different teams to solve customer problems or execute custom solutions Promote new products, offers, and marketing campaigns while staying informed on industry trends Contribute to continuous improvement initiatives and support projects aimed at enhancing processes and performance Share client success stories or feedback with relevant teams to drive continuous improvement Growth &amp; Career Opportunities At Pens.com, we strongly believe in internal development and mobility. Manyof our team members grow within the organization through internal opportunities and promotions. What we Offer At Pens.com, we are committed to supporting our employees both professionally and personally by offering: Transportation Support: Shuttle service for a stress-free commute Health Insurance: Comprehensive medical coverage to support your well-being Meal Vouchers: Daily meal support to make your workdays easier. Referral Bonus Program: Once an employee, get rewarded for referring talented people to join our team. Learning &amp; Development: Access to continuous training, e-learning platforms, and development programs to help you grow your skills and advance your career. Our values At Pens.com, we are guided by a set of core values that define our culture and approach to hiring: Customers-First: We are committed to delivering exceptional customer experiences, both internally and externally. By understanding and fulfilling customer needs, we create impactful solutions that leave a lasting impression. Continuous Improvement: We believe in the power of growth and evolution. Through open communication and a culture of innovation, we continuously strive to enhance our business and adapt to changing landscapes. Goal-Oriented: We set clear objectives, remain disciplined in execution, and hold ourselves accountable for achieving measurable goals. Our focus is on driving results and making meaningful progress. Integrity: We prioritize ethics in everything we do, ensuring that our actions are grounded in integrity and responsibility towards our planet, products, and people. People-Centric: We value and respect every member of our team, fostering an environment where diversity is celebrated, contributions are recognized, and growth is encouraged. Equal Opportunity Employer We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation - no applicant will be penalized as a result of such a request. About Pens.com Pens.com's personalized promotional products are created for and inspired by small businesses. With 56 years of experience and serving 22 countries worldwide, Pens.com offers MORE value, savings and time to customers through expert guidance on a broad range of personalized promotional products, including writing instruments, stationery, drinkware, bags, gifts, and trade show accessories. Pens.com operates via a network of more than 10 facilities acrossNorth America, Europe, Africa, and Asia. To learn more,visit: www.PENS.com Pens.com is a National Pen and Cimpress brand (Nasdaq: CMPR). #LI-AA1 #LI-Onsite</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Proven sales skills are a must with demonstrated ability to close deals, upsell, and consistently meet and exceed targets.</li><li>Excellent communication and negotiation skills in English (written and spoken).</li><li>Customer-focused mindset with active listening, problem-solving abilities and a quick analytical reflex for identifying needs.</li><li>Strong organizational skills with attention to detail, ensuring effective follow up and documentation.</li><li>Team player with a proactive attitude and willingness to learn and grow</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>During this important phase in our business growth, VCS is seeking a highly skilled and organized Business Intelligence Manager to lead a team of skilled analysts. In this role, you will serve as both a hands-on leader and strategic manager, driving critical data governance and analytics initiatives while guiding a high-performing analytics team. Advancing our journey, you will leverage automation and scalable solutions to establish and maintain a trusted single source of truth for VCS data, empowering stakeholders with the tools and insights needed to make informed decisions and reducing reliance on ad hoc reporting. As a team leader, you will provide strategic direction and mentorship across the Sales Metrics Analysts, Business Analysts, and Product Analyst functions within VCS, ensuring alignment on priorities, data standards, reporting practices, and analytical insights that support organizational objectives and drive continuous improvement. By providing a bridge between the sales department and other business units, such as marketing and finance, you will play a crucial role in aligning organizational goals with sales objectives. Are you characterized by a constant quest for improvement? Do you demand analytical prowess and a keen understanding of sales dynamics? This role will be stimulating and rewarding for those who are drawn to a career that melds analytical thinking with operational excellence and who thrives in roles that support and elevate both team and overall business performance.</p><p>What You Will Do</p><ul><li>Architectural Leadership: Design and partner with engineering to deliver high-performance tables, dynamic views, and data pipelines, ensuring optimal query performance and scalability for Fulfillment Data Consumers.</li><li>Strategic Dashboarding: Develop sophisticated, "at-a-glance" visualizations in Looker that translate trends and efficiencies into actionable insights.</li><li>AI Integration: Leverage Snowflake Cortex to deploy LLM-powered functions or predictive forecasting directly within our data platform.</li><li>Domain Expertise: Analyze complex data to optimize fulfillment metrics, propose changes to our planning strategies, or help our fulfillment centers run more optimally.</li><li>Provide leadership oversight to ensure that across all the programs we're working on throughout VCS and with our cross-functional stakeholders we prioritize our work and resources effectively, measure impact, and deliver results.</li><li>Cross-Functional Partnership: Act as a consultant to leaders across Product Management, Sales, Finance, Systems Integrations, and others, transforming vague business questions into rigorous analytical frameworks and developing mutually beneficial working relationships.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Experience: 7 12 years of progressive experience in data analytics or business intelligence, with a background in technical project/program management or product management.</li><li>Leadership: 3+ years of experience building and managing a team.</li><li>SQL Mastery: Expert-level proficiency in SQL.</li><li>Technical Stack: Experience with JIRA and Advanced Dashboarding platforms (Power BI, Tableau, or Sigma).</li><li>AI/ML Familiarity: Hands-on experience (or strong theoretical knowledge) with Snowflake Cortex functions (e.g., COMPLETE, EXTRACT_ANSWER, SUMMARIZE) or similar SQL-based AI tools.</li><li>Visionary Execution: Ability to work alongside senior leadership to set the tooling and system vision, improving operational efficiency and the overall quality of operations.</li><li>Cross-Functional Collaboration: Experience collaborating with product organizations, finance, and other business functions to design, implement, or integrate technical solutions.</li><li>Communication: Experience communicating and translating non-technical to technical (and vice versa) requirements and discussions, as well as coordinating and running multiple organizational projects.</li><li>Project Management: The ability to manage multiple projects simultaneously, often with competing priorities, both as an IC and for your team.</li><li>Optimization &amp; Prioritization: A keen eye for continuous optimization. You have the ability to discern the urgency and importance of work, find creative ways to use the full potential of our existing tools, and advocate for novel solutions.</li><li>Analytical Skills: The ability to analyze data to identify the largest strategic opportunities for the organization and use data-driven insights to provide high-impact recommendations.</li></ul><p>Nice to Have</p><ul><li>Familiarity with commercial business models and processes, including customer lifecycle management, sales and service operations, commission structures, and performance measurement.</li><li>Data and Analytics: Python, SQL, Quantum Metrics, and Google Analytics</li><li>Data Platforms: Experience with Snowflake, AWS and SAP.</li><li>Data Transformation: Experience using DBT for transformation.</li><li>Version Control: Experience using GIT.</li><li>BI/Dashboarding: Experience using Looker.</li></ul><p></p></section>

<p>Manage a multidisciplinary team to achieve the SQDCPI objectives of the activity. Participate in the implementation of HK in its scope. Be responsible for the social stability of the scope in which it operates. Develop and coach its teams. Be the guarantor of safety and the management of incidents in its scope. Have a strong customer orientation in team and performance management. Ensure compliance with applicable rules and standards. Deploy and enforce internal regulations in coherence with the company's values. Be responsible for the performance level of its activity in operational and financial terms (SQDCPI) and respect for the budget in coherence with the company's quality policy. Be the guarantor of the implementation of the PDP. Guarantee the maintenance and effectiveness of management routines. Participate in internal, client or regulatory audits. Participate in the deployment of HK in its scope. Encourage ideas for improvement and innovation. Conduct annual performance reviews of its employees. Maintain a serene climate within its scope. Conduct recruitment interviews and ensure the integration, training, versatility/poly-competence and evaluation of its team.</p><p><strong>Desired Candidate Profile</strong></p><p>Autonomy and decision-making. Analytical, synthesis and structuring skills. Stress management and resilience. Rigor and precision. Persuasion skills. Ability to onboard. Interpersonal communication. Negotiation. Conflict management. Agility.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Job Description Main Responsibilities Client Onboarding: Support new clients with the technical and strategic setup of their loyalty program. Adoption Monitoring: Analyze application usage data from clients and end consumers. Strategic Consulting: Propose engagement campaigns (promotions, challenges, rewards) to boost customer engagement. Retention and Renewal: Monitor customer account health (Health Score) to identify churn risks. Account Expansion: Identify upselling/cross-selling opportunities for premium features. Voice of the Customer (VoC): Relay customer feedback to the product teams to improve the application.</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" ><font dir="auto" >Experience: 3-5 years of experience in Customer Success, ideally in the SaaS, E-commerce, or Retail Tech sectors. Technical Skills: Proficiency with CSM tools (Gainsight, ChurnZero), CRMs (Salesforce, HubSpot), and data analytics tools (Tableau, Looker). Industry Expertise: Strong marketing background related to loyalty programs, customer data (CDP/CRM), and customer journeys. Soft Skills: Excellent communication, results-oriented, strong listening skills, and negotiation skills. Languages: Fluent in English and French, both written and spoken.</font></font></p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Job Objective: To secure the adoption of the loyalty application by managing a portfolio of B2B clients (building materials retailers). The goal is to maximize the ROI of membership programs (mobile application) and ensure subscription renewals. Main Responsibilities: Client Onboarding: Support new clients in the technical and strategic setup of their loyalty program. Adoption Monitoring: Analyze application usage data by clients and end consumers. Strategic Consulting: Propose engagement campaigns (promotions, challenges, rewards) to boost customer engagement. Retention and Renewal: Monitor the health of client accounts (Health Score) to identify churn risks. Account Expansion: Identify upselling/cross-selling opportunities for premium features. Voice of the Customer (VoC): Relaying customer experience feedback to product teams to improve the application.</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><font dir="auto" ><font dir="auto" >Experience: 3-5 years of experience in Customer Success, ideally in the SaaS, E-commerce or Retail Tech sector.</font></font></li><li><font dir="auto" ><font dir="auto" >Technical skills: Proficiency in CSM tools (Gainsight, ChurnZero), CRMs (Salesforce, HubSpot) and data analysis tools (Tableau, Looker).</font></font></li><li><font dir="auto" ><font dir="auto" >Sector expertise: Solid marketing culture linked to loyalty mechanisms, customer data (CDP/CRM) and purchasing journeys.</font></font></li><li><font dir="auto" ><font dir="auto" >Soft Skills: Excellent communication, results orientation, strong listening skills and negotiation skills.</font></font></li><li><font dir="auto" ><font dir="auto" >Languages: Fluent in English and French, both spoken and written.</font></font></li></ul><p></p></section>