Insurance Coordinator Jobs - Tunis Tunisia

<p>Within the framework of scaling its software development activities in Tunisia, Questel is strengthening its Data as a Service (DaaS) team. This team is responsible for the integration and reconciliation of external data flows related to intellectual property on our platforms. The main objective is to build a unique data repository intended to feed our patent search engine, ranked among the world leaders in the field.</p><p>Your daily life within the team:</p><p>Within an Agile (Scrum) team and in close collaboration with Data Engineers and the Operations team, located in France and Tunisia, your missions will be to:</p><ul><li><strong>Design and Propel:</strong> Develop and optimize robust data pipeline architectures (ETL) in Java and Spark, capable of processing massive volumes.</li><li><strong>Expose Data:</strong> Participate in the design and evolution of scalable REST APIs and Web Services for our SaaS solutions.</li><li><strong>Ensure Performance:</strong> Master and optimize our SQL queries against major data volumes (over 25 databases, several million records per database).</li><li><strong>Ensure Quality:</strong> Automate tests (unit, integration), participate in code reviews, and prepare continuous deployment (CI/CD) for the Ops team.</li><li><strong>Support Production:</strong> Participate in the operational maintenance (MCO) and continuous improvement of our components.</li></ul><p>The technical environment:</p><ul><li><strong>Back-End:</strong> Java (8+), Spring Boot, Python</li><li><strong>Data &amp; Search:</strong> Spark 3, Elasticsearch, Jupyter</li><li><strong>Storage:</strong> MySQL, MariaDB (Significant volume, multi-threading)</li><li><strong>DevOps &amp; Tools:</strong> Git, GitLab CI, Maven, Docker, Jira</li></ul><p><strong>Desired Candidate Profile</strong></p><p>You have at least 5 years of experience in Back-End Java development in environments with high data volumes. Multi-threading and SQL performance optimization hold no secrets for you. You are recognized for your rigor (Clean Code), your autonomy, and your ability to solve complex problems.</p><p>The little extra:</p><p>You already have experience with Spark, Elasticsearch, or containerization (Docker).</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br><p><span>SYSTRA est un groupe international d’ingénierie et de conseil dans les infrastructures de transports ferroviaires et urbains.</span></p><br><br><p><span>Depuis plus de 65 ans, SYSTRA accompagne ses partenaires et ses clients sur toutes les phases d’un projet, de la conception à la réalisation et de la construction à la maintenance.</span></p><br><br><p><span>Fort de ses 12 000 collaborateurs, dont plus de la moitié à l’étranger, SYSTRA est un leader incontesté dans son secteur.</span></p><br><br> Contexte <br><p><span>Rattaché(e) au DIrecteur du développement basé en France, vous êtes notamment en charge :</span></p><br><br><p><span>- de la pertinence et de la qualité de l’offre produite notamment en ce qui concerne la méthodologie technique, l’organisation projet, l’offre financière, le staffing, les références, la gestion des risques et le planning.&nbsp;</span></p><br><br><p><span>- de la préparation et de la présentation des dossiers de soutenance auprès de nos clients.</span></p><br><br> Missions/Responsabilités <br><ul><li><span>Vous analysez les termes de référence des offres qui vont sont confiées, identifiez les parties prenantes et organisez la production de l’offre,</span></li><li><span>Vous coordonnez et pilotez la production de l’offre avec les équipes des départements Techniques et des partenaires,</span></li><li><span>Vous assistez le responsable commercial dans la mise au point des conventions de groupement,</span></li><li><span>Vous contribuez à la rédaction des offres (méthodologie, organisation, planning, coûts, risques, qualité), consolidez les différentes contributions et s’assurez de la cohérence de l’offre tant au niveau technique que financier,</span></li><li><span>Vous vous assurez de la conformité des offres aux exigences du client et de la stratégie d’offre convenue avec le responsable commercial,</span></li><li><span>Vous préparez la présentation de l’offre et les supports de communication et assistez le responsable commercial pendant la phase de négociation</span></li></ul> Profil/Compétences <br><p><span>Diplômé(e) d'une formation à Bac+5, vous justifiez d'une première expérience dans la réponse aux offres commerciales</span></p><br><br><p><span>La connaissance des acteurs de l'ingénierie est un plus, à défaut vous avez travaillé dans le milieu industriel ou dans le BTP</span></p><br><br><p><span><span>Vous êtes reconnu(e) po</span></span></p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Purpose of the Job <br></span><p><span><span><span>The Freight Solution Manager will provide customer management teams with best solution that can increase the product revenues and profit at the same time enhance freight product operations service, efficiency and reduce direct and indirect cost. As a freight solution manager at Aramex, you will be the primary point of contact for clients regarding air freight inquiries. the role is pivotal in maintaining strong client relationships, while also delivering tailored freight solutions to meet their specific needs. You will play a crucial part in procuring competitive rates, managing shipments from start to finish, and supporting the sales team in securing new business opportunities</span></span></span><span><span><span><span><span>.</span></span></span></span></span></p><br><br> <br>Job Description <br><ul> <li>Cultivate and nurture strong relationships with clients to foster loyalty and retention</li> <li>Assists CMTs in all Sales and/or shipments that would require a subject matter expert</li> <li>Analyze customers’ business models, routes volumes, etc. to create / customize solutions using all possible modes of shipping “Air, Land and Sea”</li> <li>Going on joint sales visits with the CMT team when needed whether to regain lost clients, close new deals, cross sell existing clients, grow existing business, etc.</li> <li>Support CMTs to resolve customer cases in relation to claims, discrepancies, KPIs performance and assist them to resolve any operational problems</li> <li>Provide comprehensive freight solutions to clients, addressing their specific requirements and ensuring satisfaction</li> <li>Oversee the entire lifecycle of freight shipments, ensuring timely and efficient execution from booking to delivery</li> <li>Collaborate with internal stakeholders to coordinate freight logistics effectively</li> <li>Negotiate competitive rates with carriers, agents, and offices to secure the best and lowest pricing for clients</li> <li>Exceed overall freight targets for assigned customers through proactive management and strategic initiatives</li> <li>Provide the Station Manager and the CMT with effective market data. This may include information about the competition, upcoming projects, product statistics and product profitability reports, etc</li> <li>Conduct training for CMTs and other department new hires when needed to improve the products awareness within country and ensure they CMT are selling the product effectively</li> <li>Identify employees with high potential and propose career development plan</li> <li>Coordinate with the concerned Regional/Global Product Managers on all operational changes and updates needed</li> <li>Initiate and Implement Freight SOPs across the station</li> <li>Ensure accurate adoption of CargoWise and maintain integrity in milestone status updates</li> <li>Collaborate with the regional pricing desk for requests for quotations (RFQs), projects, and tenders as required and</li> <li>Share the updated sales and pricing list with CMTs and ensure CMTs are abiding with the list</li> <li>Negotiate and reduce costs from suppliers (airlines, sea lines, transportation companies)</li> <li>Agree with the direct manager on the annual product targets</li> <li>Ensure product revenue growth is met</li> <li>Take all necessary measures when possible, to reduce cost without compromising quality and standards</li> </ul> <br>Job Requirements - Experience and Education <br><ul> <li><span><span><span>Bachelor’s degree in supply chain management, Logistics, Business Administration, International Business, or a related field is often preferred.</span></span></span></li> <li><span><span><span>3-5 years of relevant experience in the air freight forwarding industry, with a strong understanding of global trade lanes.</span></span></span></li> <li><span><span><span>Proven experience in customer service and managing key business clients.</span></span></span></li> <li><span><span><span>Familiarity with CargoWise is preferred.</span></span></span></li> <li><span><span><span>Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.</span></span></span></li> <li><span><span><span>Excellent written communication skills.</span></span></span></li> </ul> <br>Leadership Behaviors <br>Building Outstanding Teams<br>Setting a clear direction<br>Simplification<br>Collaborate &amp; break silos<br>Execution &amp; Accountability<br>Growth mindset<br>Innovation<br>Inclusion<br>External focus<br>Skills <br>Interpersonal Skills<br>Team Collaboration<br>Adaptability<br>Resilience<br>Problem Solving<br>Leadership Skills<br>Time Management<br>Decision Making<br>Negotiation Skills<br>Problem Solving And Critical Thinking<br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>How will you CONTRIBUTE and GROW?</span>Intégré(e) au sein de l'équipe de maintenance et rattaché(e) au Responsable d'Unité de Production, vous exécutez les travaux de maintenance électrique et de calibration sur les installations de l'ASU. À ce titre, vous assurez le bon fonctionnement, la fiabilité et la conformité des équipements tout en résolvant les réclamations de la production.<ul><li><p>Réaliser les dépannages (curatif) et les contrôles réglementaires/systématiques (préventif) électriques et d'instrumentation.</p><br></li><li><p>Accompagner les sou traiton durant les interventions de maintenance curative ( Analyse thermo, étalonnage des instruments, .....)</p><br></li><li><p>Intervenir sur les armoires électriques, les moteurs HT/BT, les vannes de régulation et les analyseurs de gaz.</p><br></li><li><p>Saisir l'historique et clore les bons de travail dans MAXIMO avec précision.</p><br></li><li><p>Participer à l'inventaire et à la bonne tenue des PDR/PFR critiques E&amp;I.</p><br></li></ul>___________________<span>Are you a MATCH?</span><ul><li><p><b>Formation </b>: Titulaire d'un diplôme de Technicien Supérieur BTS (avec Bac) en <span>Maintenance Électricité </span><span> &amp; Instrumentation ou </span> Licence en Électromécanique.</p><br></li></ul><ul><li><p><b>Expérience :</b> Jeune diplômé(e) accepté(e), avec une expérience terrain valorisée à travers des stages pratiques ou un PFE en milieu industriel.</p><br></li><li><p><b>Compétences techniques :</b> Solides connaissances académiques en électricité industrielle et instrumentation.</p><br></li><li><p><b>Langues :</b> Maîtrise indispensable du français à l'oral comme à l'écrit ; un bon niveau d'anglais est un atout.</p><br></li><li><p><b>Qualités personnelles :</b> Rigueur, esprit d'analyse, excellent relationnel pour le travail en équipe et l'interaction avec la production.</p><br></li></ul><p><span>#LI-FM2</span></p><br><br><br><p><b><span>Our Differences make our Performance</span></b></p><br><p><br><span>At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.</span><br><span>We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.</span></p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<p>LEONI is a global leading provider of products, solutions and services for energy and data management in the automotive industry. With around<strong>95,000 employees</strong> in <strong>23 countries</strong> and consolidated sales of EUR<strong> 3.9 billion in 2025 </strong>(excluding the former Automotive Cable Solutions division), we are a leading supplier of complex wiring systems and customer‑specific cable harnesses.</p><br><p>&nbsp;Since 2025, we have been part of the Luxshare Group, a global technology company headquartered in China. Together, we are shaping the future of mobility. Join us and help drive the transformation of the automotive world.</p><br><br><br>Job Description<p>- Manages and supervises the Operations Quality org unit according to defined objectives and KPIs<br></p><br><p>- Identifies potential for improvement in area of responsibility, offers consulting and contributes to improvement of service delivery<br></p><br><p>- Takes responsibility for standard &amp; governance adherence and process execution<br></p><br><p>- Leads the direct reports in the area of responsibility<br></p><br><p>- Plans the regular team activity in order to cover all the activity stages and reply to all the requests received<br></p><br><p>- Defines the team members’ objectives, tasks and responsibilities. Provides clear instructions, monitoring and evaluation of the results<br></p><br><p>- Identifies the training and development needs of direct reports, follows the subordinates' professional development and provides assistance for using newly acquired knowledge<br></p><br><p>- Proposes and applies measures for improving team performance, organizational flexibility, diversity, succession planning, coaching, change management and personal growth<br></p><br><p>Functional accountability for Operations Quality on segment level<br></p><br><p>- Has the authority to stop production and/or shipment to reduce the risk of non-compliant processes/products<br></p><br><p>- Requests Q-Task-Force to production facility in case of major quality problems to support with tools, methods and know-how<br></p><br><p>- Acts as Product Safety Officer and is responsible for guarantee of products under security or regulatory status, for detailed tasks see VA 3163</p><br><br><br>Qualifications and Experience<ul><li>Education Level : University degree</li><li>Experience&nbsp;: Min 5 years in Quality Management</li><li>Communication</li><li>Social &amp; intercultural sensitivity</li><li>Change management</li><li>Target &amp; result orientation</li><li>Motivation &amp; resilience</li><li>Self-organization</li><li>Conflict management</li><li>Teamwork</li></ul><br> </div>

<p>A Concierge Agent in a luxury hotel is responsible for delivering exceptional guest experiences by providing personalized assistance, expert recommendations, and discreet problem-solving. This role requires strong knowledge of local attractions, refined communication skills, and a commitment to service excellence aligned with five star hospitality standards</p><p>What you will do</p><ul><li>Warmly welcome guests and provide an elegant, professional first impression.</li><li>Offer personalized recommendations for dining, entertainment, shopping, cultural activities, and local experiences.</li><li>Assist with reservations (restaurants, events, tours, transportation, spa.</li><li>Coordinate guest requests promptly and discreetly while maintaining high service standards.</li><li>Communicate effectively with all departments (Front Office, Housekeeping, Transportation, Food &amp; Beverage, Security).</li><li>Arrange special requests such as amenities, celebrations, and VIP setups.</li><li>Support Front Office operations during peak periods.</li><li>Maintain excellent knowledge of local attractions, luxury retail, cultural venues, medical services, and transportation options.</li><li>Stay updated on city events, new restaurants, and exclusive experiences relevant to guests.</li><li>Handle inquiries regarding the hotel s facilities, policies, and services.</li><li>Anticipate guest needs and personalize service to enhance satisfaction.</li><li>Manage complaints or concerns with diplomacy, professionalism, and follow through.</li><li>Build long term rapport with frequent or VIP guests.</li><li>Maintain a well organized concierge desk and accurate logs.</li><li>Handle deliveries, mail, packages, and lost and found items.</li><li>Track reservations, confirmations, and guest preferences.</li></ul><p>What we offer:</p><ul><li>Competitive Salary, wages, and a comprehensive benefits package</li><li>Excellent Training and Development opportunities</li><li>Employee Discount for stays at any Four Seasons worldwide</li><li>Complimentary Dry Cleaning for Employee Uniforms</li><li>Complimentary Employee Meals</li></ul><p>Schedule &amp; Hours: full time</p><p><strong>Desired Candidate Profile</strong></p><p>Excellent communication and interpersonal skills.</p><p>Strong local knowledge and passion for creating memorable experiences.</p><p>High level of discretion, professionalism, and emotional intelligence.</p><p>Ability to multitask in a fast paced, high standard environment.</p><p>Problem-solving ability with a calm, service-oriented approach.</p><p>Fluent in multiple languages (English &amp; French essential; additional languages an asset).</p><p>Familiarity with hotel software (Opera, Concierge systems) is preferred.</p>

<p>Company Description LEONI is a global leading provider of products, solutions and services for energy and data management in the automotive industry. With around 95,000 employees in 23 countries and consolidated sales of EUR 3.9 billion in 2025 (excluding the former Automotive Cable Solutions division), we are a leading supplier of complex wiring systems and customer specific cable harnesses. Since 2025 , we have been part of the Luxshare Group , a global technology company headquartered in China. Together, we are shaping the future of mobility. Join us and help drive the transformation of the automotive world.</p><p>Job Description - Controls deployment of LEONI and customer quality strategies and drives quality actions - Leads regular internal and external follow-up meetings and conducts regular customer and plant visits - Ensures that actions are compliant with customer specific requirements (CSR) - Manages customer interface for all quality matters - Takes actions in close consultation with management to ensure customer satisfaction - Follows up rework for customers (customer responsibility) - Supports during pre-production and production - Supports internal and customer audits - Provides support for Q improvements - Is responsible to determine and to negotiate LEONI liability in case of quality complaints (o-km, warranty) - Supports in the determination and negotiation of LEONI's liability in the event of technical complaints (o-km, warranty) - Supports by evaluating and negotiating project-specific requirements with customer - Supports the evaluation of 1st tier Q-Contracts with customer and 1st tier suppliers</p><p><strong>Desired Candidate Profile</strong></p>Qualifications and Experience Education Level : University Degree Language: Fluent German, English &amp; French Experience : Experience in quality or manufacturing is a plus Communication Social &amp; intercultural sensitivity Change management Target &amp; result orientation Motivation &amp; resilience Self-organization Conflict management Teamwork Interested? Apply now All jobs People of all genders are always meant equally; for linguistic simplification and better readability, only the masculine form is used in the text. LEONI processes your application data in an IT-system that is consistent across the company and uses Foreign Service providers. By sending your application, you agree to this procedure. LEONI ensures the compliance with data protection.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><span>Our Chemist is responsible for performing physical and chemical testing in support of the site Quality Assurance/Quality Control (QA/QC) program.</span><span>The lab operates 24 hours per day, 7 days per week. <strong>This position is a third shift position M-F from 10:00 PM to 7:00 AM.</strong></span></p><br> <strong><span>Responsibilities:&nbsp;</span></strong> <ul> <li> <p><span>Perform physical and chemical testing of raw material, packaging material, in-process and finished product in accordance with standard procedures. Approves materials and products based on test results</span></p><br> </li> <li> <p><span>Participate in investigations to identify root cause and recommend corrective and preventive actions</span></p><br> </li> <li> <p><span>Apply appropriate methodologies and data interpretation techniques to assist in overcoming difficulties and promote continuous improvement.</span></p><br> </li> <li> <p><span>Maintain the laboratory quality assurance systems to assure validity of data and troubleshoot basic instrument problems</span></p><br> </li> <li> <p><span>Perform or assist vendors in the installation qualification (IQ), operational qualification (OQ) and performance qualification (PQ) of laboratory instruments and equipment. Conducts lab verification of instruments</span></p><br> </li> <li> <p><span>Use laboratory safety equipment and understand precautions in handling reagents and disposal of chemical waste according with local environmental regulations</span></p><br> </li> <li> <p><span>Develop in depth knowledge of how to operate analytical instruments and other standard laboratory equipment relevant to job responsibilities</span></p><br> </li> <li> <p><span>Understand and accurately follow written lab procedures, global methods, local methods and published standard sources</span></p><br> </li> <li> <p><span>Develop in depth knowledge of how to calibrate and maintain analytical instruments and the use of analytical reference standards relevant to job description</span></p><br> </li> <li> <p><span>Prepare positive release documentation including analytical lab reports and certificates of analysis</span></p><br> </li> </ul> <strong><span>Required Qualifications:</span></strong> <ul> <li> <p><span>Bachelor's degree in Chemistry, Analytical Chemistry, Biochemistry, or related technical field</span></p><br> </li> <li> <p><span>A minimum of 0 - 2 years experience in an Analytical lab, or pharmaceutical, medical device, cosmetic or consumer products industries</span></p><br> </li> <li> <p><span>Proven proficiency in laboratory skills with training in chemistry</span></p><br> </li> <li> <p><span>Knowledge of Microsoft Office Suite</span></p><br> </li> <li> <p><span>Willing to work third shift M-F</span></p><br> </li> </ul> <strong><span>Preferred Qualifications:&nbsp;</span></strong> <ul> <li> <p><span>Excellent interpersonal, communication skills, and ability to work in a team environment</span></p><br> </li> <li> <p><span>Strong multitasking skills in a fast paced, changing environment</span></p><br> </li> <li> <p><span>Attention to detail</span></p><br> </li> </ul> </div>

<p>We are currently seeking a Reservations Manager to join our vibrant team. At RHG, we are in search of individuals who go beyond the resume those with character, skills, talents, and a passion for creating memorable experiences. We value mindset as pivotal: anticipating guest needs, supporting your department, and consistently delivering memorable experiences. We are dedicated to nurturing and growing talent, offering pathways for advancement, and fostering a culture of continuous learning. As a Reservations Manager , you embody a unique blend of precision, efficiency, and a customer-centric approach, elevating our Reservations Team. Your role is instrumental in ensuring seamless and top-notch service, where attention to detail meets a passion for enhancing the guest experience. Supports the smooth running of the reservations department, where all aspects of the guest journey and experience are delivered to the highest level. Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution. Delivers on plans and objectives where reservations initiatives &amp; hotel targets are achieved. Supervises the reservations team fostering a culture of growth, development, and performance within the department. Accountable for ensuring that costs and inventory are controlled, that productivity and performance levels are attained. Builds and maintains effective working relationships with all key stakeholders. Reviews and scrutinizes the performance of the business, providing recommendations that will drive financial performance. Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered, and documented for internal and external audit, performing follow-up as required.</p><p><strong>Desired Candidate Profile</strong></p><p>Experience in reservations. Strong supervisory and managerial skills with a hands-on approach and lead-by-example work style. Commitment to delivering exceptional guest service with a passion for the hospitality industry. Ability to find creative solutions with proven problem- solving capabilities offering support where required. Personal integrity, with the ability to work in an environment that demands excellence, time and energy.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Main Responsibilities: Business Management and Development: Prospect, negotiate, and directly manage key accounts for distributors, covering major Libyan cities including Tripoli, Misrata, and Benghazi. Technical Consulting and Recommendations: Analyze project specifications (e.g., acid-resistant floor coatings for the food industry, concrete protection, or fireproofing for the oil sector) and recommend appropriate chemical solutions. Intensive Field Travel: Maintain a continuous physical presence with clients, requiring over 50% of working time to be spent in Libya monitoring projects. On-Site Technical Assistance: Supervise the testing and application phases of chemical products at industrial sites to ensure their proper implementation. Logistics and customs management: Coordinate the flow of goods and export documentation (Incoterms, letters of credit) between Tunisia and Libya, mastering specific cross-border formalities (inspections, certificates of conformity). Payment and risk monitoring: Secure international financial transactions, paying close attention to payment terms and collection in the Libyan zone.</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><font dir="auto" ><font dir="auto" >5-7 years of technical and sales experience, imperatively in the chemical products sector for construction or technical industrial supply.</font></font></li><li><font dir="auto" ><font dir="auto" >In-depth knowledge of the regulatory, hygiene and safety requirements specific to the Food &amp; Beverage (HACCP standards, chemical resistance) and Oil &amp; Gas (ATEX standards, severe environments) industries.</font></font></li><li><font dir="auto" ><font dir="auto" >Mastery of complex B2B sales techniques (long cycles, technical/engineering contacts) and the fundamentals of foreign trade (Incoterms, regional road/sea logistics).</font></font></li><li><font dir="auto" ><font dir="auto" >Strong autonomy, resilience, intercultural adaptability, keen sense of diplomacy and excellent stress management in a complex industrial environment.</font></font></li><li><font dir="auto" ><font dir="auto" >French and Arabic (fluency in Tunisian and Libyan Arabic is essential for fieldwork) are required.</font></font></li><li><font dir="auto" ><font dir="auto" >Technical English required for exchanges with multinationals and specification grids.</font></font></li></ul><p></p></section>

<p><br></p><p>Job Description - Accomplishes specific tasks within the Assembly area, (e.g. representative not full list) - Performs all checks as defined in the Quality control plan and records the required data - Identifies non-conforming products with "red card" process - Distributes and collects PDEK or other control charts - Gives feedback to line and to WPA for all non-conformities found on the assembly line (e.g. electrical test, clip test, inspection points, care points, etc.) by using the stop at first defect process - Inspects 5S / housekeeping application within the area of responsibility - Identifies areas of product risk e.g. material on the floor, terminals damaged, bent within holders, stands, mixed components, etc. - Checks that operators are qualified to work on the station in line with the skills matrix - Checks adherence to OK to Start procedure at the start of each shift - Performs check of error proofing conformity within the assembly area (e.g. good/bad sample test release, poka- yoke, jigs, etc.) - Varifies that assembly aid tools are available and used in proper condition (e.g. convolute and corrugated tube aids, pvc tube aids, etc.) - Validates the completion of the packing process and conformity according to work instructions - Ensures that in-line and off-line reworks are performed by qualified operators with released tools and respecting rework procedures - Inspects if documentation in workstation according to control plan and internal standards is followed - Audits final harness inspection in accordance with the QM plan and or additional care points</p><p><strong>Desired Candidate Profile</strong></p><p>Education Level : Min BAC Language: English &amp; French Experience : 1 year LEONI Communication Social &amp; intercultural sensitivity Change management Target &amp; result orientation Motivation &amp; resilience Self-organization Conflict management Teamwork Interested? Apply now All jobs People of all genders are always meant equally; for linguistic simplification and better readability, only the masculine form is used in the text. LEONI processes your application data in an IT-system that is consistent across the company and uses Foreign Service providers. By sending your application, you agree to this procedure. LEONI ensures the compliance with data protection.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >What if you led one of NeoXam's most strategic transformation projects? We are looking for a Jira &amp; Confluence Cloud Administrator (M/F) to lead the migration of our Atlassian ecosystem to the cloud and transform it into a modern, reliable, and data-driven platform. At the heart of the Software Factory, you will wear three hats: hands-on administration, migration management, and analytical reporting. You will be the key contact for the Support and R&amp;D teams and the driving force behind the standardization of usage across the company. Your mission: Your priority for the coming months will be to support the teams in the transformation from Jira Server to JSM &amp; Jira Cloud and to establish best practices for using the tool and its plugins.</font></font></p><p><strong><font dir="auto" ><font dir="auto" >Jira &amp; Confluence Cloud administration (core role)</font></font></strong></p><ul><li><font dir="auto" ><font dir="auto" >Administer and maintain Jira and Confluence Cloud environments: configuration, workflows, permissions, schemas, automations.</font></font></li><li><font dir="auto" ><font dir="auto" >Ensure the stability, performance and security compliance of the platform.</font></font></li><li><font dir="auto" ><font dir="auto" >Standardizing usage between teams: best practices, governance, templates.</font></font></li><li><font dir="auto" ><font dir="auto" >Supporting users in the adoption and optimization of Jira / Confluence and their plugins.</font></font></li></ul><p><strong><font dir="auto" ><font dir="auto" >Jira migration program (high priority)</font></font></strong></p><ul><li><font dir="auto" ><font dir="auto" >Managing the migration from Jira Server to Jira Cloud: strategy, data selection and mapping, validation.</font></font></li><li><font dir="auto" ><font dir="auto" >Ensure business process continuity during migration phases and coordinate the waves with stakeholders.</font></font></li><li><font dir="auto" ><font dir="auto" >Short term: migration of Support teams to Jira Service Management (JSM).</font></font></li><li><font dir="auto" ><font dir="auto" >Medium term: migration of R&amp;D teams to Jira Software Cloud.</font></font></li></ul><p><strong><font dir="auto" ><font dir="auto" >Reporting &amp; Analytics (Expertise Required)</font></font></strong></p><ul><li><font dir="auto" ><font dir="auto" >Design and maintain dashboards and reports with eazyBI and Power BI.</font></font></li><li><font dir="auto" ><font dir="auto" >Provide operational indicators (Support metrics, SLA, usage, backlog) and inform management decisions with data.</font></font></li></ul><p><strong><font dir="auto" ><font dir="auto" >Collaboration &amp; continuous improvement</font></font></strong></p><ul><li><font dir="auto" ><font dir="auto" >Working hand in hand with the Support (JSM adoption), R&amp;D (Jira Software usage) and IT / DevOps / Software Factory teams.</font></font></li><li><font dir="auto" ><font dir="auto" >Identify opportunities for process automation and optimization, and contribute to internal standards and best practices.</font></font></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><font dir="auto" ><font dir="auto" >Solid experience in Jira Cloud and Confluence Cloud administration.</font></font></li><li><font dir="auto" ><font dir="auto" >Proven experience on Jira (Server Cloud) migration projects.</font></font></li><li><font dir="auto" ><font dir="auto" >Strong expertise in eazyBI and Power BI.</font></font></li><li><font dir="auto" ><font dir="auto" >Good understanding of Support and Development workflows (Agile, ITSM).</font></font></li><li><font dir="auto" ><font dir="auto" >Experience with Jira Service Management (JSM) and project management.</font></font></li><li><font dir="auto" ><font dir="auto" >Knowledge of automation (Jira Automation, integrations, REST APIs) and large-scale multi-team environments.</font></font></li><li><font dir="auto" ><font dir="auto" >Curiosity, involvement and autonomy.</font></font></li><li><font dir="auto" ><font dir="auto" >Ability to propose solutions.</font></font></li><li><font dir="auto" ><font dir="auto" >Daily learning and development are essential.</font></font></li><li><font dir="auto" ><font dir="auto" >Rigour, tenacity and a genuine ability to communicate and promote good practices.</font></font></li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>Sika is a specialty chemicals company with a globally leading position in the development and production of systems and products for bonding, sealing, damping, reinforcing, and protection in the building sector and automotive industry. Sika has subsidiaries in 103 countries around the world and, in over 400 factories, produces innovative technologies for customers worldwide. With more than 34,000 employees, the company generated sales of CHF 11.2 billion in 2023.</p><br><br>Job Description<br><p><strong>Mission :</strong></p><br><p>The Sales Engineer infrastructure is responsible for leading and driving the sales team to achieve company revenue targets. This role includes setting strategic goals, managing the sales pipeline, and building strong client relationships. The ideal candidate will have proven experience in sales leadership, a strong understanding of sales processes, and the ability to motivate and inspire a team. The Sales Engineer infrastructure will play a critical role in developing sales strategies that align with business objectives and contribute to overall growth.</p><br><p><strong>Key Responsibilities and Accountabilities</strong></p><br><ul><li>Develop effective sales strategies to drive revenue growth and market expansion.</li><li>Take full ownership of the company’s sales target, setting clear and measurable objectives for the team to ensure quarterly and annual targets are met or exceeded.</li><li>Conduct regular reviews of sales targets, adjusting strategies as needed to ensure continuous progress.</li><li>Conduct regular analysis of market trends, customer needs, and competitor activity to adjust strategies as needed.</li><li>Oversee the management of the sales pipeline, ensuring accurate forecasting and alignment with targets.</li><li>Track, analyze, and report on team metrics, such as lead conversion rates and average deal size, to ensure consistent progress towards goals.</li></ul><br>Qualifications<br><p><strong>Engineering degree or 5 years of higher education in</strong>:</p><br><p>Civil engineering / Materials science / Process engineering /Industrial chemistry</p><br><p><strong>Key commercial skills</strong></p><br><p>Analysis of customer needs (companies, developers, construction, prefabrication)</p><br><p>Ability to translate site requirements into technical concrete solutions</p><br><p>B2B negotiation</p><br><p>Customer portfolio management</p><br><p>Drafting technical and commercial proposals</p><br><p>Site monitoring &amp; technical after-sales service</p><br><p>Concrete &amp; materials</p><br><p>Drafting technical and commercial proposals</p><br><p>Site monitoring &amp; technical after-sales service</p><br><br>Additional Information<br><p><strong>Special requirements</strong></p><br><ul><li>Undertake such additional duties which may from time to time be required.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Work overtime when needed in after Working time or weekend.</li></ul><p>We offer competitive salaries, aligned with local market benchmarks and the specific scope and responsibilities of each role. Compensation is determined based skills relevant to the position, education and/or training.&nbsp; We are committed to fair and equitable pay practices in accordance with applicable laws and regulations.</p><br><br><br> </div>

<p><b>Summary </b>The Oncology Therapeutic Area Representative is responsible for executing the in-field commercial strategy for assigned oncology brands within a defined territory. The role focuses on high-quality customer engagement, effective execution of brand and tactical plans, generating demand, and delivering agreed business objectives. The Oncology Therapeutic Area Representative serves as a trusted partner to oncology healthcare professionals (HCPs), supporting scientific exchange and appropriate product use while operating in full compliance with Novartis policies, ethical standards, and local regulatory requirements.</p><p>About the Role Major Accountabilities • Execute the ICE field execution framework by: • Segmenting customers according to company standards (e.g., via ViP tool). • Applying value-based tiering. • Using tailored promotional content and key messages based on customer segments. • Adhering to data-driven call plan recommendations (e.g., via IDS+). • Consistently deploying personalized omnichannel customer journeys enabled by global digital tools (e.g., RepAI, IDS+, OnCore, Veeva, etc.). • Timely documenting customer interactions and visits. • Deliver high-quality, compliant promotional activities and customer engagements aligned with oncology brand and Therapeutic Area (TA) strategies by: • Applying approved messages through the 6 Impact Behaviors (6IBs) selling model. • Leveraging technology-enabled solutions to enhance customer engagement (e.g., RepAI, IDS+, OnCore, Veeva CRM, etc.). • Continuously improving execution quality through coaching feedback, field effectiveness assessments (STEM), and performance insights (e.g., BEST, C360) in collaboration with the Area Manager and/or TA Lead. • Act as a trusted Oncology Therapeutic Area Partner to oncologists and other oncology stakeholders by communicating clinical evidence, treatment guidelines, real-world insights, and appropriate product use to support optimal patient outcomes. • Develop and maintain strong professional relationships with oncology healthcare professionals, cancer centers, key accounts, and multidisciplinary care teams within the territory. • Maximize the use of technology-enabled support systems, including "next best action" recommendations, to improve customer engagement effectiveness. • Gather, analyze, and share field insights regarding oncology treatment practices, patient pathways, market dynamics, competitor activities, customer needs, and territory opportunities to support strategic decision-making. • Participate in oncology congresses, local scientific meetings, advisory boards, and promotional activities in compliance with governance standards. • Collaborate cross-functionally with Oncology Marketing, Medical Affairs, Value &amp; Access, Business Excellence, and other key partners to deliver a seamless customer experience. • Operate in full compliance with Novartis policies, ethical standards, pharmacovigilance requirements, and local regulatory guidelines.</p><p><strong>Desired Candidate Profile</strong></p><p>Ideal Background Education • University degree in Life Sciences, Pharmacy, Medicine, Business, or a related field. Languages • Country language required. • English preferred. Experience / Professional Requirements Relevant Experience • Proven experience in the pharmaceutical, biotechnology, or healthcare industry. • Experience in Oncology is strongly preferred. • Strong understanding of oncology disease areas, treatment landscapes, clinical data interpretation, and patient journeys. • Demonstrated ability to build and maintain relationships with oncologists, hematologists, pharmacists, and other healthcare stakeholders. • Strong customer engagement and stakeholder management skills. • Ability to effectively execute personalized omnichannel customer engagement strategies. • Commercial mindset with strong execution and accountability. • Analytical skills with the ability to interpret data, insights, and KPIs to drive performance. • Excellent communication, presentation, and scientific discussion skills. • Ability to work independently while collaborating effectively across cross-functional teams. • Demonstrated proficiency in leveraging digital and AI-enabled tools as part of daily work. • High standards of integrity, ethics, compliance, and patient-centricity.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Job Description Summary</b></p><br><br>The Oncology Therapeutic Area Representative is responsible for executing the in-field commercial strategy for assigned oncology brands within a defined territory. The role focuses on high-quality customer engagement, effective execution of brand and tactical plans, generating demand, and delivering agreed business objectives. The Oncology Therapeutic Area Representative serves as a trusted partner to oncology healthcare professionals (HCPs), supporting scientific exchange and appropriate product use while operating in full compliance with Novartis policies, ethical standards, and local regulatory requirements.<br><p><b>Job Description</b></p><br><br><p><b>Major Accountabilities</b></p><br><br><ul><li>Execute the ICE field execution framework by:<ul><li>Segmenting customers according to company standards (e.g., via ViP tool).</li><li>Applying value-based tiering.</li><li>Using tailored promotional content and key messages based on customer segments.</li><li>Adhering to data-driven call plan recommendations (e.g., via IDS+).</li><li>Consistently deploying personalized omnichannel customer journeys enabled by global digital tools (e.g., RepAI, IDS+, OnCore, Veeva, etc.).</li><li>Timely documenting customer interactions and visits.</li></ul></li><li>Deliver high-quality, compliant promotional activities and customer engagements aligned with oncology brand and Therapeutic Area (TA) strategies by:<ul><li>Applying approved messages through the 6 Impact Behaviors (6IBs) selling model.</li><li>Leveraging technology-enabled solutions to enhance customer engagement (e.g., RepAI, IDS+, OnCore, Veeva CRM, etc.).</li><li>Continuously improving execution quality through coaching feedback, field effectiveness assessments (STEM), and performance insights (e.g., BEST, C360) in collaboration with the Area Manager and/or TA Lead.</li></ul></li><li>Act as a trusted <b>Oncology Therapeutic Area Partner</b> to oncologists and other oncology stakeholders by communicating clinical evidence, treatment guidelines, real-world insights, and appropriate product use to support optimal patient outcomes.</li><li>Develop and maintain strong professional relationships with oncology healthcare professionals, cancer centers, key accounts, and multidisciplinary care teams within the territory.</li><li>Maximize the use of technology-enabled support systems, including "next best action" recommendations, to improve customer engagement effectiveness.</li><li>Gather, analyze, and share field insights regarding oncology treatment practices, patient pathways, market dynamics, competitor activities, customer needs, and territory opportunities to support strategic decision-making.</li><li>Participate in oncology congresses, local scientific meetings, advisory boards, and promotional activities in compliance with governance standards.</li><li>Collaborate cross-functionally with Oncology Marketing, Medical Affairs, Value &amp; Access, Business Excellence, and other key partners to deliver a seamless customer experience.</li><li>Operate in full compliance with Novartis policies, ethical standards, pharmacovigilance requirements, and local regulatory guidelines.</li></ul><p><b>Ideal Background</b></p><br><br><p><b>Education</b></p><br><br><ul><li>University degree in Life Sciences, Pharmacy, Medicine, Business, or a related field.</li></ul><p><b>Languages</b></p><br><br><ul><li>Country language required.</li><li>English preferred.</li></ul><p><b>Experience / Professional Requirements</b></p><br><br><p><b>Relevant Experience</b></p><br><br><ul><li>Proven experience in the pharmaceutical, biotechnology, or healthcare industry.</li><li>Experience in <b>Oncology</b> is strongly preferred.</li><li>Strong understanding of oncology disease areas, treatment landscapes, clinical data interpretation, and patient journeys.</li><li>Demonstrated ability to build and maintain relationships with oncologists, hematologists, pharmacists, and other healthcare stakeholders.</li><li>Strong customer engagement and stakeholder management skills.</li><li>Ability to effectively execute personalized omnichannel customer engagement strategies.</li><li>Commercial mindset with strong execution and accountability.</li><li>Analytical skills with the ability to interpret data, insights, and KPIs to drive performance.</li><li>Excellent communication, presentation, and scientific discussion skills.</li><li>Ability to work independently while collaborating effectively across cross-functional teams.</li><li>Demonstrated proficiency in leveraging digital and AI-enabled tools as part of daily work.</li><li>High standards of integrity, ethics, compliance, and patient-centricity.</li></ul><br><br><p><b>Skills Desired</b></p><br><br>Commercial Excellence, Conflict Management, Cross-Functional Coordination, Customer Insights, Influencing Skills, Key Account Management, Professional Ethics<br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Our company manages one of the largest Elasticsearch clusters in France, powering a high-performance search engine applied to one of the most exhaustive global patent databases on the market. Within the "Data as a Service" (DaaS) team, we are the software and architectural core of this platform. We design data structures (mappings), develop massive ingestion pipelines, write custom plugins for Elasticsearch, and manage the query and caching backend. The DaaS team is responsible for application performance, index optimization, and result relevance. As part of our business development in Tunisia, we are looking for an Expert Elasticsearch and Backend Java Engineer to become a technical expert in our local team and collaborate closely with the teams in France.</p><p>Your Missions:</p><p>Reporting to the DaaS team, your responsibilities will cover the entire data lifecycle and Elasticsearch performance, from development to production investigation:</p><p>1. Elasticsearch Design &amp; Performance:</p><p>Design, optimize, and evolve data modeling (mappings, tokenizers, analyzers, data types) to ensure fast searches on millions of large documents.</p><p>Develop specific extensions and plugins in Java directly integrated with Elasticsearch to meet complex business needs for patent processing.</p><p>Actively participate in the preparation, testing, and validation of major and minor versions of the ES cluster.</p><p>2. Backend Development &amp; Pipelines (Java):</p><p>Develop and maintain the Elasticsearch query management backend and high-performance caching systems.</p><p>Design and optimize data loading programs (massive / batch data ingestion) and real-time index update flows.</p><p>3. Monitoring, Optimization &amp; Production Support:</p><p>Analyze cluster performance (Search &amp; Indexing throughput, latencies, JVM usage, Garbage Collection, Heap) for proactive optimization.</p><p>Be the technical point of contact for production incident investigations (in collaboration with the Systems team): slow queries, unstable nodes, etc.</p><p>Ensure capacity planning from an application perspective (sizing of shards, segments, nodes).</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><b>Technical Skills (Hard Skills):</b></li><li><b>Elasticsearch Expertise:</b> You have a mastery of Elasticsearch's internal architecture (Lucene, sharding, segments, index lifecycle, advanced aggregations). You know how to profile and optimize complex queries (Query DSL). You are familiar with indexing and searching text-based documents.</li><li><b>Java Development:</b> Perfect mastery of Java (Core, Concurrency, Performance) for backend development, pipelines, and ideally ES plugins.</li><li><b>Performance &amp; Internals:</b> Excellent knowledge of the JVM (tuning, GC log analysis, thread dumps, heap dumps).</li><li><b>Python Development:</b> Knowledge of Python and data manipulation libraries (pandas).</li><li><b>Data &amp; CI/CD Ecosystem:</b> Good knowledge of build and containerization tools (Maven, Git, Docker).</li><li><b>Human and Relational Qualities (Soft Skills):</b></li><li><b>Autonomy and Rigor:</b> Ability to propose optimizations and carry subjects end-to-end in a context.</li><li><b>Analytical and Investigative Mindset:</b> You enjoy digging into logs and metrics to solve complex performance issues (troubleshooting problems).</li><li><b>Communication:</b> Excellent level of French (written and oral) for daily interaction with the team based in France.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>Beachfront relaxation on north Africa’s Mediterranean coast. In the heart of Tunisia’s vibrant and exotic capital city, our modern Mediterranean oasis offers a calm, laid-back beachfront escape alongside this bustling business hub. Relax at our Spa and pools, stay connected with state-of-the-art business services, or take a step back in time – more than 3,000 years of ancient civilization are at your fingertips.<br><br><p><b>About the role</b><br><span>The PBX Operator is responsible for managing all incoming and outgoing calls within the hotel in a professional, courteous, and efficient manner. The role ensures seamless communication between guests, departments, and external callers while maintaining the highest standards of service and confidentiality.</span></p><br><br><p><b>What you will do</b></p><br><br><ul><li><span>Answer all incoming calls promptly and professionally according to hotel standards.</span></li><li><span>Route calls accurately to the appropriate departments or guest rooms.</span></li><li><span>Handle guest requests, wake-up calls, messages, and emergency calls efficiently.</span></li><li><span>Maintain accurate records of wake-up calls and message handling.</span></li><li><span>Provide guests with hotel information, services, and directions when required.</span></li><li><span>Coordinate communication during emergencies following hotel procedures.</span></li><li><span>Monitor and operate communication systems and related equipment.</span></li><li><span>Ensure all calls are handled with confidentiality and professionalism.</span></li><li><span>Report any technical issues related to telephone systems to the concerned department.</span></li><li><span>Support Front Office operations when needed.</span></li></ul><p><b>What you bring</b></p><br><br><ul><li><span>Previous experience in Front Office or PBX operations is preferred.</span></li><li><span>Excellent communication and telephone etiquette skills.</span></li><li><span>Good command of English; additional languages are an advantage.</span></li><li><span>Ability to work under pressure and multitask.</span></li><li><span>Strong customer service orientation.</span></li><li><span>Basic computer knowledge and familiarity with hotel systems.</span></li><li><span>Professional communication skills</span></li><li><span>Attention to detail</span></li><li><span>Problem-solving abilities</span></li><li><span>Teamwork and cooperation</span></li><li><span>Time management</span></li><li><span>Guest service excellence</span></li><li><span>Excellent English and French skills&nbsp;</span></li></ul><p><b>What we offer:&nbsp;</b><br>• Competitive Salary, wages, and a comprehensive benefits package<br>• Excellent Training and Development opportunities<br>• Employee Discount for stays at any Four Seasons worldwide<br>• Complimentary Dry Cleaning for Employee Uniforms<br>• Complimentary Employee Meals</p><br><br><p><b>Schedule &amp; Hours:</b></p><br><br><p>•&nbsp;<b>&nbsp;<span>full time</span></b></p><br><br><br><br><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>The Carpenter is responsible for maintaining, repairing, and constructing wooden fixtures, furniture, and structures throughout the hotel to ensure a safe, functional, and aesthetically pleasing environment for guests and employees. The role supports preventive maintenance programs and responds to maintenance requests in guest rooms, public areas, restaurants, offices, and other hotel facilities. <br>Follow all company and safety and security policies and procedures; report maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; and properly store flammable materials. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Visually inspect tools, equipment, or machines (e.g., to identify defects). Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS&nbsp;<br>Education: Technical, Trade, or Vocational School Degree.<br>Related Work Experience: At least 2 years of related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None&nbsp;<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather&nbsp;and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver&nbsp;a&nbsp;meaningful guest experience, we encourage you to explore&nbsp;your next career opportunity&nbsp;with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​&nbsp;begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br><p><strong>SYSTRA est un groupe international d’ingénierie et de conseil dans le domaine des transports publics et de la mobilité durable.</strong></p><br><br><p>Depuis 65 ans, le Groupe est engagé aux côtés des villes et des territoires pour contribuer à leur développement en créant, améliorant et modernisant leurs infrastructures et systèmes de transport. SYSTRA intervient de la conception jusqu’aux phases de test, de déploiement et de maintenance, en France comme à l’international. Grâce à ses nouveaux services, SYSTRA accompagne ses clients et partenaires dans leur transition digitale, écologique et énergétique, afin d’inventer les mobilités de demain.</p><br><br> Contexte <br><p>Le(la) BIM Manager a un rôle clé dans le pilotage des projets d’infrastructures ferroviaires pour le compte des clients de la région France, dans le cadre de missions de conseil, d’AMO et de MOE de conception, travaux et Essais.</p><br><br><p><br>Quelque soient les objectifs BIM sur le projet, (selon exigences clients, partenaires…), le(la) BIM Manager est impliqué à minima durant l’offre et au démarrage du projet. Son implication durant le projet dépendra des objectifs et exigences BIM à déployer, de la taille et durée du projet.</p><br><br> Missions/Responsabilités <br><p>Lors de démarches commerciales amont et en phase d’offre, en collaboration avec le Responsable du déploiement opérationnel BIM de la région france, des équipes techniques BIM et des équipes d’offres :</p><br><br><ul><li>S’attacher à la compréhension du besoin client</li><li>Analyser les objectifs et exigences BIM du projet</li><li>Rédaction des protocoles BIM</li><li>Réaliser le BIM Gap Analysis et définir les investissements</li><li>Analyser la cohérence des méthodologies avec les objectifs BIM.</li></ul><br><p>En phase Projet :</p><br><br><ul><li>Etablir le « BIM Execution Plan » comprenant les objectifs du BIM pour le projet, les « BIM uses », les processus d’échanges d’information et la gestion électronique des données BIM</li><li>S’assurer du bon déroulement et la mise en place du BEP</li><li>S’assurer de la mise en oeuvre des BIM standards SYSTRA (processus de production des livrables, le processus contrôle qualité …)</li><li>Le cas échéant, s’assurer du respect des normes</li><li>Participer dans l’analyse et la mise en place de l’environnement commun de données</li><li>Anticiper les besoins en formation du projet, animer des sessions d’informations et ou de formations pour les collaborateurs de la région et pour les maîtres d’ouvrage</li><li>Contrôler la qualité des livrables BIM avant leurs remises au client</li><li>Veiller et assurer le support et être à l’écoute de l’équipe projet à la fois pour le management, la coordination et la production, en participant le cas échéant aux réunions de revues de maquette</li></ul><p><br>Vous contribuerez activement à l’essor du BIM management à la région France par :</p><br><br><ul><li>Une action spécifique de prospection commerciale et de développement de missions répondant aux besoins d’un Client grand compte, en relation étroite avec les responsables commerciaux et les directions opérationnelles de la région france.</li><li>La mise en œuvre de cas d’usage nouveaux et innovants pour les phases de chantier (4D pour des contexte de travaux sous exploitation, …) et en anticipation des phases d’exploitation et de maintenance (outils immersifs,)</li><li>L’organisation de bilans / REX sur les projets et les offres s’inscrivant dans une démarche BIM</li></ul> Profil/Compétences <br><ul><li>Connaissances BIM Management</li><li>Connaissances expertes outils BIM</li><li>Compétences techniques en infrastructures et bâtiments</li></ul> <br><p>SYSTRA est une entreprise handi-accueillante.</p><br><br> Remote <p>No</p><br><br> <br> Why SYSTRA? Read more <span> sur Why SYSTRA?</span> <br> <br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><strong>Job Title:&nbsp;</strong>Goldstar&nbsp;Customer&nbsp;Support&nbsp;Agent&nbsp;–&nbsp;EU (Day Shift)</span> <br> <span><strong>Location</strong>: Tunis, Tunisia</span> <br> <span><strong>Reporting to:&nbsp;</strong>Contact&nbsp;Centre Operations&nbsp;Supervisor</span> <br> <p><span><strong>Overview of Role:</strong></span></p><br> <p><span>The Customer Support Agent is responsible for managing pre-order, post-order, and&nbsp;general customer&nbsp;inquiries&nbsp;for the&nbsp;European&nbsp;market,&nbsp;ensuring&nbsp;an&nbsp;excellent customer&nbsp;experience&nbsp;through timely communication, problem resolution, and coordination with internal teams.</span></p><br> <p><span>This&nbsp;role acts as&nbsp;a&nbsp;key&nbsp;point&nbsp;of&nbsp;contact&nbsp;for customers&nbsp;and&nbsp;sales teams,&nbsp;supporting&nbsp;the&nbsp;full&nbsp;order lifecycle,&nbsp;from&nbsp;product&nbsp;inquiries&nbsp;and&nbsp;quotations&nbsp;through&nbsp;to&nbsp;delivery,&nbsp;issue resolution,&nbsp;and&nbsp;after-sales support.</span><br><span><strong>Ready to join us? Apply now and become part of a team that values creativity, collaboration, and continuous growth.</strong></span></p><br> <br> <p><span><strong><u>Primary responsibilities</u></strong></span><br> &nbsp;</p><br> <p><span><strong>Customer&nbsp;Support&nbsp;&amp;&nbsp;Communication</strong></span></p><br> <ul> <li><span>Handle&nbsp;inbound&nbsp;and outbound&nbsp;customer&nbsp;communications&nbsp;via&nbsp;email, phone,&nbsp;and&nbsp;chat&nbsp;in&nbsp;a professional and timely manner.</span></li> <li><span>Provide&nbsp;excellent&nbsp;customer&nbsp;service&nbsp;by&nbsp;resolving&nbsp;inquiries,&nbsp;complaints,&nbsp;and escalations through&nbsp;to full resolution.</span></li> <li><span>Proactively&nbsp;communicate&nbsp;updates&nbsp;and&nbsp;manage&nbsp;customer&nbsp;expectations throughout&nbsp;the&nbsp;order process.</span></li> </ul> <p><span><strong>Pre-Order&nbsp;Support</strong></span></p><br> <ul> <li><span>Manage&nbsp;customer&nbsp;requests&nbsp;related&nbsp;to&nbsp;pricing,&nbsp;quotations,&nbsp;product&nbsp;information,&nbsp;virtuals,&nbsp;samples,&nbsp;and&nbsp;product&nbsp;alternatives.</span></li> <li><span>Support&nbsp;customers&nbsp;and&nbsp;sales&nbsp;teams with&nbsp;product&nbsp;selection,&nbsp;vision&nbsp;boards,&nbsp;and&nbsp;other sales tools.</span></li> <li><span>Handle&nbsp;inquiries&nbsp;related&nbsp;to&nbsp;compliance,&nbsp;packaging,&nbsp;rush&nbsp;requests,&nbsp;and special&nbsp;order requirements.</span></li> </ul> <p><span><strong>Post-Order&nbsp;Support</strong></span></p><br> <ul> <li><span>Provide&nbsp;order&nbsp;updates,&nbsp;tracking&nbsp;information,&nbsp;and&nbsp;support&nbsp;for&nbsp;out-of-stock&nbsp;alternatives or order changes.</span></li> <li><span>Manage&nbsp;missed&nbsp;ship&nbsp;dates,&nbsp;delivery&nbsp;issues,&nbsp;returns,&nbsp;pickups,&nbsp;and&nbsp;reverse&nbsp;logistics activities.</span></li> <li><span>Create&nbsp;redo&nbsp;orders,&nbsp;production&nbsp;requests,&nbsp;and&nbsp;factory&nbsp;back&nbsp;orders&nbsp;where&nbsp;required.</span></li> </ul> <p><span><strong>Issue&nbsp;Resolution&nbsp;&amp;&nbsp;Escalation&nbsp;Management</strong></span></p><br> <ul> <li><span>Create&nbsp;and&nbsp;manage&nbsp;tickets,&nbsp;service&nbsp;requests,&nbsp;and&nbsp;action&nbsp;requests&nbsp;in&nbsp;internal&nbsp;systems to track and resolve issues efficiently.</span></li> <li><span>Process&nbsp;credit&nbsp;memos&nbsp;and&nbsp;coordinate&nbsp;corrective&nbsp;actions&nbsp;where&nbsp;necessary.</span></li> <li><span>Escalate&nbsp;issues&nbsp;appropriately&nbsp;and&nbsp;collaborate&nbsp;with internal&nbsp;stakeholders&nbsp;to&nbsp;ensure timely resolution.</span></li> </ul> <p><span><strong>Cross-Functional&nbsp;Collaboration</strong></span></p><br> <ul> <li><span>Work closely&nbsp;with&nbsp;Sales, Production, Logistics,&nbsp;and other internal&nbsp;teams&nbsp;to ensure smooth&nbsp;order processing and customer satisfaction.</span></li> <li><span>Support&nbsp;internal&nbsp;teams&nbsp;with&nbsp;API&nbsp;inquiries,&nbsp;website&nbsp;registration,&nbsp;and&nbsp;system-related&nbsp;processes when needed.</span></li> </ul> <p><span><strong>Administration&nbsp;&amp;&nbsp;Performance</strong></span></p><br> <ul> <li><span>Maintain&nbsp;accurate&nbsp;records of&nbsp;customer&nbsp;interactions,&nbsp;issues,&nbsp;and&nbsp;resolutions&nbsp;in&nbsp;internal systems.</span></li> <li><span>Monitor&nbsp;and&nbsp;manage assigned&nbsp;tasks&nbsp;and workflows,&nbsp;ensuring&nbsp;SLAs&nbsp;and&nbsp;KPIs are consistently met.</span></li> <li><span>Contribute&nbsp;to&nbsp;team&nbsp;goals&nbsp;related&nbsp;to&nbsp;service&nbsp;levels,&nbsp;customer&nbsp;satisfaction&nbsp;(CSAT),&nbsp;and&nbsp;Net Promoter Score (NPS).</span></li> </ul> <p><span><strong>Additional Duties</strong></span></p><br> <ul> <li><span>Comply&nbsp;with&nbsp;all&nbsp;company&nbsp;policies,&nbsp;procedures,&nbsp;and&nbsp;safety&nbsp;regulations.</span></li> <li><span>Maintain&nbsp;a&nbsp;clean and&nbsp;organized&nbsp;work environment.</span></li> <li><span>Support&nbsp;additional&nbsp;tasks&nbsp;and&nbsp;projects&nbsp;as&nbsp;required&nbsp;by&nbsp;management.</span></li> <li><span>Must&nbsp;be&nbsp;available&nbsp;to&nbsp;handle&nbsp;inbound&nbsp;and&nbsp;outbound&nbsp;communications&nbsp;(internal&nbsp;and&nbsp;external).</span></li> </ul> <br> <span><strong><u>Growth &amp; Career Opportunities</u></strong></span><br><span>At Pens.com, we strongly believe in internal development and mobility. Many of our team members grow within the organization through internal opportunities and promotions.</span> <br> <p><span><strong><u>Requirements &amp; Qualifications</u></strong></span></p><br> <p><span><strong>Experience</strong></span></p><br> <ul> <li><span>Previous&nbsp;experience&nbsp;in&nbsp;a&nbsp;customer&nbsp;service&nbsp;or&nbsp;sales role&nbsp;is&nbsp;essential.</span></li> <li><span>Experience&nbsp;in&nbsp;a&nbsp;B2B&nbsp;environment&nbsp;is&nbsp;an&nbsp;advantage.</span></li> <li><span>Experience&nbsp;in&nbsp;the&nbsp;promotional&nbsp;products&nbsp;industry&nbsp;is&nbsp;a&nbsp;plus&nbsp;but&nbsp;not&nbsp;required.</span></li> </ul> <p><span><strong>Skills&nbsp;&amp;&nbsp;Competencies</strong></span></p><br> <ul> <li><span><strong>Languages&nbsp;</strong>– Native-level&nbsp;or&nbsp;near-native&nbsp;<strong>English &nbsp;</strong>language&nbsp;skills&nbsp;are required, particularly&nbsp;in&nbsp;<strong>spoken&nbsp;communication</strong>,&nbsp;as&nbsp;this&nbsp;role&nbsp;involves&nbsp;frequent&nbsp;phone&nbsp;interaction&nbsp;with&nbsp;customers&nbsp;and&nbsp;requires&nbsp;the&nbsp;ability&nbsp;to&nbsp;clearly&nbsp;understand, interpret,&nbsp;and&nbsp;resolve&nbsp;customer&nbsp;inquiries&nbsp;efficiently.&nbsp;Excellent&nbsp;written communication&nbsp;skills&nbsp;in&nbsp;<strong>English&nbsp;</strong>are&nbsp;also&nbsp;essential</span></li> <li><span>Strong&nbsp;customer service mindset&nbsp;with excellent&nbsp;communication&nbsp;and interpersonal skills.</span></li> <li><span>Strong&nbsp;problem-solving&nbsp;skills&nbsp;and&nbsp;ability&nbsp;to&nbsp;make&nbsp;decisions&nbsp;quickly&nbsp;under pressure.</span></li> <li><span>Excellent&nbsp;attention&nbsp;to&nbsp;detail&nbsp;and&nbsp;a&nbsp;high&nbsp;level&nbsp;of&nbsp;accuracy.</span></li> <li><span>Strong&nbsp;organizational&nbsp;and&nbsp;time&nbsp;management&nbsp;skills&nbsp;with&nbsp;the&nbsp;ability&nbsp;to&nbsp;prioritize effectively.</span></li> <li><span>Ability&nbsp;to&nbsp;work&nbsp;with&nbsp;urgency&nbsp;in&nbsp;a&nbsp;fast-paced&nbsp;and&nbsp;dynamic&nbsp;environment.</span></li> <li><span>Team&nbsp;player&nbsp;with&nbsp;the&nbsp;ability&nbsp;to&nbsp;collaborate&nbsp;cross-functionally.</span></li> <li><span>Strong&nbsp;computer literacy,&nbsp;including&nbsp;Microsoft&nbsp;Office,&nbsp;and&nbsp;online systems/databases.&nbsp;Salesforce&nbsp;experience&nbsp;would&nbsp;be&nbsp;an&nbsp;advantage</span></li> </ul> <br> <p><span><strong><u>Our Hiring Process</u></strong></span></p><br> <ul> <li><span>Application Review</span></li> <li><span>Phone screening (if your profile matches the role requirements)</span></li> <li><span>One interview with the Hiring Manager if the screening is successful (45 minutes to 1 hour)</span></li> <li><span>Final decision</span></li> </ul> <br> <p><span><strong><u>Our values</u></strong></span></p><br> <p><span>At Pens.com, we are guided by a set of core values that define our culture and approach to hiring:</span></p><br> <p><span><strong>Customers-First:&nbsp;</strong></span></p><br> <p><span>We are committed to delivering exceptional customer experiences, both internally and externally. By understanding and fulfilling customer needs, we create impactful solutions that leave a lasting impression.</span></p><br> <p><span><strong>Continuous Improvement:&nbsp;</strong></span></p><br> <p><span>We believe in the power of growth and evolution. Through open communication and a culture of innovation, we continuously strive to enhance our business and adapt to changing landscapes.</span></p><br> <p><span><strong>Goal-Oriented:&nbsp;</strong></span></p><br> <p><span>We set clear objectives, remain disciplined in execution, and hold ourselves accountable for achieving measurable goals. Our focus is on driving results and making meaningful progress.</span></p><br> <p><span><strong>Integrity:&nbsp;</strong></span></p><br> <p><span>We prioritize ethics in everything we do, ensuring that our actions are grounded in integrity and responsibility towards our planet, products, and people.</span></p><br> <p><span><strong>People-Centric:&nbsp;</strong></span></p><br> <p><span>We value and respect every member of our team, fostering an environment where diversity is celebrated, contributions are recognized, and growth is encouraged.</span></p><br> <br> <p><span><strong><u>Equal&nbsp;opportunity&nbsp;employer</u></strong></span></p><br> <p><span>We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation - no applicant will be penalized as a result of such a request.</span></p><br> <br> <p><span><strong>About Goldstar</strong></span><br><span>Goldstar team operates in 5 continents, reflecting our dedication to meeting the unique needs of global clients while fostering strong local connections. By combining our international presence with tailored support, we deliver exceptional products and seamless service, building a community where shared growth and success thrive.</span></p><br> <p><span>Goldstar is on a mission to redefine the branded gift and promotional merchandising experience. Through our partners, we’re helping brands make simpler and smarter buying decisions, create more meaningful connections, and deliver exceptional value at every step of the way. We’re continuously working on being better at everything we do, embracing a desire for ongoing transparency, innovation and growing our focus on sustainable development.</span></p><br> <p><span>We’re committed to helping shape a better, brighter future—together</span></p><br> <br> <br><br> </div>