Residential supervisor Jobs

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Print and organize various necessary documents, summarize relevant information, and distribute information to appropriate employees. Maintain up-to-date knowledge of company safety programs within assigned area of responsibility, (e.g., food, retail), as well as all local, state, and federal regulations. Adhere to food safety and handling policies and procedures across all food-related areas. Maintain clear and organized records to ensure all reports and invoices are filed and stored properly. Calculate figures for inventories, orders, and costs. Conduct inventory audits to determine inventory levels and needs. Notify manager/supervisor of low stock levels. Troubleshoot vendor delivery issues and oversee return process. Verify and track received inventory. Reconcile shipping invoices and receiving reports. Receive, unload, and process deliveries. Monitor PAR levels for all food items to ensure proper levels. Refuse acceptance of damaged, unacceptable, or incorrect items.<br>Assist management in training, scheduling, counseling, disciplining, and motivating and coaching employees; serve as a role model. Ensure adherence to quality expectations and standards. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Assist other employees to ensure proper coverage and prompt guest service. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and stairs and/or service ramps. Perform other reasonable job duties as requested.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: At least 2 years of related work experience.<br>Supervisory Experience: At least 1 year of supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather&nbsp;and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver&nbsp;a&nbsp;meaningful guest experience, we encourage you to explore&nbsp;your next career opportunity&nbsp;with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​&nbsp;begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>Beachfront relaxation on north Africa’s Mediterranean coast. In the heart of Tunisia’s vibrant and exotic capital city, our modern Mediterranean oasis offers a calm, laid-back beachfront escape alongside this bustling business hub. Relax at our Spa and pools, stay connected with state-of-the-art business services, or take a step back in time – more than 3,000 years of ancient civilization are at your fingertips.<br><br><p><b>About the role</b></p><br><br><p><span>The</span> Guest Experience Supervisor <span>is</span> <span>responsible</span> <span>for</span> <span>overseeing</span> <span>and</span> <span>enhancing</span> <span>the</span> <span>experience</span> <span>of</span> <span>VIP and </span><span>Elit</span> <span>guests</span> <span>by</span> <span>delivering</span> <span>personalized</span> <span>service</span> <span>that</span> <span>reflects</span> <span>the</span> <span>highest</span> <span>standards</span> <span>of</span> <span>luxury</span> <span>hospitality.</span></p><br><br><p><b>What you will do</b></p><br><br><ul><li><p>Serve as a dedicated point of contact for VIP, Elite, ensuring memorable and personalized experiences throughout their stay.</p><br><br></li><li><p>Review guest arrivals, departures, preferences, and profiles to proactively create tailored experiences and foster guest loyalty.</p><br><br></li><li><p>Manage guest concerns with professionalism and urgency, ensuring effective resolutions, meaningful follow-up, and complete guest satisfaction.</p><br><br></li><li><p>Partner with Front Office, Concierge, Housekeeping, Food &amp; Beverage, and other departments to ensure flawless execution of guest requests and special arrangements.</p><br><br></li><li><p>Monitor and manage Elite guest enquiries, reservations, and dedicated communication channels, ensuring timely, accurate, and brand-aligned responses.</p><br><br></li><li><p>Act as a role model and brand ambassador, promoting a culture of excellence, service innovation, and continuous enhancement of the overall guest experience.</p><br><br></li></ul><br><p><b>What you bring</b></p><br><br><ul><li><p><span>Degree</span> <span>or</span> <span>diploma</span> <span>in</span> <span>Hospitality</span> <span>Management,</span> <span>Tourism,</span> <span>,</span> <span>or</span> <span>a</span> <span>related</span> <span>field.</span></p><br><br></li><li><p><span><span>Have advanced computer skills including MS Office and Outlook and </span><span>a thorough knowledge of the Front Office systems, such as Opera, Web </span><span>Checkin</span><span>, </span><span>HotSoS</span><span>.</span></span></p><br><br></li><li><p><span><span>Be fluent in English and Frensh.</span></span></p><br><br></li><li><p>Strong understanding of VIP guest engagement, service recovery, and luxury hospitality standards.</p><br><br></li><li><br><p>Minimum 2-3 years of experience in a supervisory guest experience, front office role within a luxury hotel environment.</p><br><br><br></li></ul><p><b>What we offer:&nbsp;</b></p><br><br><ul><li><p>Competitive Salary, wages, and a comprehensive benefits package</p><br><br></li><li><p>Excellent Training and Development opportunities</p><br><br></li><li><p>Employee Discount for stays at any Four Seasons worldwide</p><br><br></li><li><p>Complimentary Dry Cleaning for Employee Uniforms</p><br><br></li><li><p>&nbsp;Complimentary Employee Meals</p><br><br></li></ul><br><p><b>Schedule &amp; Hours:</b></p><br><br><ul><li><p>full time</p><br><br></li></ul><br><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Who We Are</b><p><b>ABOUT ENOVIS™</b></p><br><p>Enovis Corporation (NYSE: ENOV) is an innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows. Powered by a culture of continuous improvement, global talent and innovation, the Company’s extensive range of products, services and integrated technologies fuels active lifestyles in orthopedics and beyond.&nbsp;For more information about Enovis, please visit www.enovis.com.</p><br><p><b>What You'll Do</b></p><br>Develops, implements and maintains the activities of quality control systems. Oversees development and implementation of standards, methods and procedures for inspecting, testing and evaluating the precision, accuracy and reliability of company products. Develops budget and monitors expenditures. Makes recommendations for corrective action necessary to ensure conformity with quality specifications. Ensures finished products conform to government and company standards and satisfy good manufacturing practices regulations. Selects, develops and evaluates personnel to ensure the efficient operation of the function. Receives predetermined work assignments that are subject to a moderate level of control and review. Directs subordinates on predetermined work assignments which are completed using established guidelines, procedures and policies. Generally, supervises semi-skilled employees.<p><b><span>EQUAL EMPLOYMENT OPPORTUNITY</span></b><span><br>Enovis provides equal employment opportunities based on merit, experience, and other work-related criteria without regard to race, color, ethnicity, religion, national origin, sex, age, pregnancy, disability, veteran status, or any other status protected by applicable law. We also strive to provide reasonable accommodation to employees’ beliefs and practices that do not conflict with Enovis policies and applicable law. We value the unique contributions that every employee brings to their role with Enovis.</span></p><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>At National Pen, we provide high value promotional products for businesses and professionals by providing expert knowledge and effective promotional products. With a workforce from over 30 different countries and 18 working languages, we provide a very diverse and multi-cultural environment with on-going training to provide you with the tools to be successful. If you have the desire to be successful, exceeding targets and work in a team-based organization, please apply below. The Quality Inspector and Credit Processor should be highly motivated and analytical with strong focus on attention to detail thus ensuring, internal and external, customer satisfaction. You will be responsible for inspecting product outputs, identifying mistakes or non-compliance issues and process credit notes to customers. Ready to join us? Apply now and become part of a team that values creativity, collaboration, and continuous growth.</p><p>Primary responsibilities</p><ul><li>Perform detail checks on customer orders to capture the highest level of accuracy and detail.</li><li>Provide feedback across all levels of the organization including supervisors and sales team on any issues.</li><li>Identify, discuss and resolve issues</li><li>Provide actionable data to various support groups as needed</li><li>Work independently whilst working within the team</li><li>Support process and quality improvements in the Contact Centre</li><li>Identify order/product opportunities and issues, then determine when escalation is necessary</li><li>Investigate and respond to all quality issues</li><li>Perform verification and process of credit</li><li>Investigate customer complaints and non-conformance issues</li><li>Prepare and submit reports to the quality management team</li><li>Solve practical problems and deal with a variety of variables in situations.</li><li>Define problems, collect data, establish facts, and draw valid conclusions.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Requirements &amp; Qualifications</p><ul><li>A minimum of 1 year experience in a similar role</li><li>A fluent level in English is a must</li><li>Contact Centre experience is required</li><li>Knowledgeable of quality assessment processes is a plus</li><li>Self-motivated and goal oriented</li><li>Strong Communication Skills</li><li>Advanced MS office (Excel / Power Point /Word)</li></ul><p></p></section>

<p>LEONI is a global leading provider of products, solutions and services for energy and data management in the automotive industry. With around 95,000 employees in 23 countries and consolidated sales of EUR 3.9 billion in 2025 (excluding the former Automotive Cable Solutions division), we are a leading supplier of complex wiring systems and customer specific cable harnesses. Since 2025, we have been part of the Luxshare Group, a global technology company headquartered in China. Together, we are shaping the future of mobility. Join us and help drive the transformation of the automotive world .</p><p>Manages and supervises the shift org unit according to defined objectives and KPIs</p><p>Identifies potential for improvement in area of responsibility, offers consulting and contributes to improvement of service delivery</p><p>Takes responsibility for standard &amp; governance adherence and process execution</p><p>Leads the direct reports in the area of responsibility</p><p>Plans the regular team activity in order to cover all the activity stages and reply to all the requests received</p><p>Defines the team members objectives, tasks and responsibilities. Provides clear instructions, monitoring and evaluation of the results</p><p>Identifies the training and development needs of direct reports, follows the subordinates' professional development and provides assistance for using newly acquired knowledge</p><p>Proposes and applies measures for improving team performance, organizational flexibility, diversity, succession planning, coaching, change management and personal growth</p><p>Functional accountability for shift on shift level</p><p><strong>Desired Candidate Profile</strong></p><p>Education Level : University degree</p><p>Experience : Min 3 years in Production Management or related position</p><p>Languages : Frensh and English</p><p>Communication</p><p>Social &amp; intercultural sensitivity</p><p>Change management</p><p>Target &amp; result orientation</p><p>Motivation &amp; resilience</p><p>Self-organization</p><p>Conflict management</p><p>Teamwork</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Production</p><br><br><p>Fabrication montage reparation - Responsable de production/ reparation</p><br><br><p>Responsable Activité F/H</p><br><br><p>CDI</p><br><br><p>Ingénieur &amp; Cadre</p><br><br><p>Temps complet</p><br><br><p>Manager une équipe pluridisciplinaire pour atteindre les objectifs SQDCPI de l'activité<br>Participer dans la mise en œuvre du HK dans son périmètre<br>Etre le responsable de la stabilité sociale du périmètre dans lequel il exerce<br>Développer et coacher ses équipes<br>Être le garant de la sécurité et le pilotage du traitement des incidents dans son périmètre<br>Avoir une forte orientation client dans le management des équipes et des performances<br>S'assurer du respect des règles et des standards applicables<br>Déployer et faire respecter le règlement intérieur en cohérence avec les valeurs de l'entreprise<br>Être le responsable du niveau de performance de son activité en termes opérationnel et financier SQDCPI et respect du budget en cohérence avec la politique qualité de l'entreprise<br>Être le garant de la mise en œuvre du PDP<br>Garantir le maintien et l'efficacité des routines de management<br>Participer aux audits internes, clients ou règlementaires<br>Participer dans le déploiement du HK dans son périmètre<br>Encourager les idées d'amélioration et d'innovation<br>Réaliser les entretiens annuels d'évaluation de ses collaborateurs<br>Maintenir un climat serein au sein de son périmètre<br>Réaliser les entretiens d'embauches et assurer l'intégration, la formation, la polyvalence /poly-compétence et l'évaluation de son équipe</p><br><br><p>Aptitudes managériales et sens du leadership<br>Affirmation<br>Veille Organisationnelle<br>Flexibilité<br>Capacité de synthèse<br>Veille stratégique<br>Rigueur</p><br><br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >What if you led one of NeoXam's most strategic transformation projects? We are looking for a Jira &amp; Confluence Cloud Administrator (M/F) to lead the migration of our Atlassian ecosystem to the cloud and transform it into a modern, reliable, and data-driven platform. At the heart of the Software Factory, you will wear three hats: hands-on administration, migration management, and analytical reporting. You will be the key contact for the Support and R&amp;D teams and the driving force behind the standardization of usage across the company. Your mission: Your priority for the coming months will be to support the teams in the transformation from Jira Server to JSM &amp; Jira Cloud and to establish best practices for using the tool and its plugins.</font></font></p><p><strong><font dir="auto" ><font dir="auto" >Jira &amp; Confluence Cloud administration (core role)</font></font></strong></p><ul><li><font dir="auto" ><font dir="auto" >Administer and maintain Jira and Confluence Cloud environments: configuration, workflows, permissions, schemas, automations.</font></font></li><li><font dir="auto" ><font dir="auto" >Ensure the stability, performance and security compliance of the platform.</font></font></li><li><font dir="auto" ><font dir="auto" >Standardizing usage between teams: best practices, governance, templates.</font></font></li><li><font dir="auto" ><font dir="auto" >Supporting users in the adoption and optimization of Jira / Confluence and their plugins.</font></font></li></ul><p><strong><font dir="auto" ><font dir="auto" >Jira migration program (high priority)</font></font></strong></p><ul><li><font dir="auto" ><font dir="auto" >Managing the migration from Jira Server to Jira Cloud: strategy, data selection and mapping, validation.</font></font></li><li><font dir="auto" ><font dir="auto" >Ensure business process continuity during migration phases and coordinate the waves with stakeholders.</font></font></li><li><font dir="auto" ><font dir="auto" >Short term: migration of Support teams to Jira Service Management (JSM).</font></font></li><li><font dir="auto" ><font dir="auto" >Medium term: migration of R&amp;D teams to Jira Software Cloud.</font></font></li></ul><p><strong><font dir="auto" ><font dir="auto" >Reporting &amp; Analytics (Expertise Required)</font></font></strong></p><ul><li><font dir="auto" ><font dir="auto" >Design and maintain dashboards and reports with eazyBI and Power BI.</font></font></li><li><font dir="auto" ><font dir="auto" >Provide operational indicators (Support metrics, SLA, usage, backlog) and inform management decisions with data.</font></font></li></ul><p><strong><font dir="auto" ><font dir="auto" >Collaboration &amp; continuous improvement</font></font></strong></p><ul><li><font dir="auto" ><font dir="auto" >Working hand in hand with the Support (JSM adoption), R&amp;D (Jira Software usage) and IT / DevOps / Software Factory teams.</font></font></li><li><font dir="auto" ><font dir="auto" >Identify opportunities for process automation and optimization, and contribute to internal standards and best practices.</font></font></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><font dir="auto" ><font dir="auto" >Solid experience in Jira Cloud and Confluence Cloud administration.</font></font></li><li><font dir="auto" ><font dir="auto" >Proven experience on Jira (Server Cloud) migration projects.</font></font></li><li><font dir="auto" ><font dir="auto" >Strong expertise in eazyBI and Power BI.</font></font></li><li><font dir="auto" ><font dir="auto" >Good understanding of Support and Development workflows (Agile, ITSM).</font></font></li><li><font dir="auto" ><font dir="auto" >Experience with Jira Service Management (JSM) and project management.</font></font></li><li><font dir="auto" ><font dir="auto" >Knowledge of automation (Jira Automation, integrations, REST APIs) and large-scale multi-team environments.</font></font></li><li><font dir="auto" ><font dir="auto" >Curiosity, involvement and autonomy.</font></font></li><li><font dir="auto" ><font dir="auto" >Ability to propose solutions.</font></font></li><li><font dir="auto" ><font dir="auto" >Daily learning and development are essential.</font></font></li><li><font dir="auto" ><font dir="auto" >Rigour, tenacity and a genuine ability to communicate and promote good practices.</font></font></li></ul><p></p></section>

<p>The Marketing Assistant will be responsible for the organization and tracking of mail order marketing campaigns, present and future, for Customers and Prospects for the North America team including the United States and Canadian markets. S/he will report directly to Marketing Assistant Supervisor. The Marketing Assistant must be highly organized, enthusiastic, motivated, and able to work independently with instruction in a fast-paced environment. S/he must be detail-oriented, able to multi-task, and works well under pressure and strict deadlines. S/he must be able to think creatively as well as analytically in order to keep up with the day to day demands of the job. Primary responsibilities We are looking for a talent that is always looking for the best solution to do things better and faster. All operational/ routine tasks such as : Use of Microsoft Info Path to set up Mailing Campaigns for Customers and Prospects Art Requests / Art proofing Validation of customer data Product set up/update Inventory/art orders Sales analysis builds and updates Web order page proofing Miscellaneous presentations / reports Ongoing upkeep and tracking of present and future mailing campaigns for Customer &amp; Prospects.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>1 year experience in a similar position is a plus.</li><li>Marketing graduate or equivalent.</li><li>2 years administration experience in a fast-paced environment.</li><li>Excellent proof-reading skills.</li><li>Good MS Office skills, particularly Excel skills.</li><li>Excellent administration skills with high attention to details.</li><li>High level of communication skills both Verbal &amp; Written.</li><li>Excellent organizational skills and ability to prioritize work.</li><li>Ability to work in tight deadlines &amp; multi-task effectively.</li><li>Fluent English</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span>Valeo is a tech global company, designing breakthrough solutions to reinvent the mobility. We are an automotive supplier partner to automakers and new mobility actors worldwide. Our vision? Invent a greener and more secured mobility, thanks to solutions focusing on intuitive driving and reducing CO2 emissions. We are leader on our businesses, and recognized as one of the largest global innovative companies.</span></p><br><br><br><ul><li><p>Know, and apply, the safety and environment rules of the site.</p><br><br></li><li><p>Know, apply and teach others to apply the quality rules and quality tools.</p><br><br></li></ul><br><p><b>Perform audits in production:</b></p><br><br><ul><li><p>Presence and validity of safety and quality work instructions.</p><br><br></li><li><p>Start up of the line(s) / machine(s): Audit that the release of the first piece was carried out according to the corresponding standard.</p><br><br></li><li><p>Poka Yokes: Audit the proper functioning of quality devices (Poka Yoke, controls integrated into machines….) according to the corresponding standard.</p><br><br></li><li><p>Audit the standards (For example: OK start, work instructions, visual inspection standard, parameter setting records, magic square….) displayed &amp; used in production and notify the corresponding Supervisor/ Engineer of any non-conformities.</p><br><br></li><li><p>Audit that the controls performed are in line with the control plan requirements: Content, method, frequency, results &amp; reaction to non-conformities.</p><br><br></li><li><p>Stop at First Defect (Assembly lines) and Reaction To The First Defect (Upstream processes): Audit that the stoppage and reaction rules to the defect are respected and that a QRAP is open and monitored according to the corresponding standard.</p><br><br></li><li><p>Audit that all the product is identified according to its status and according to the corresponding standard.</p><br><br></li><li><p>Audit deviations: Method, training, documentation, parts identification, duration/number of parts versus the deviation limit.</p><br><br></li><li><p>Support or perform StEDE assessments.</p><br><br></li><li><p>Site-specific or product-specific audits.</p><br><br></li></ul><br><ul><li><p>Prepare Quality Alerts and training of the concerned team on their content.</p><br><br></li><li><p>Responsible to ensure that there is no Rework activity without an approved work instruction, trained Operator(s) and documented results.</p><br><br></li><li><p>Train Operators on the Quality requirements and manage their Magic Square level 2 certification.</p><br><br></li><li><p>Ensure that the measurement equipment is maintained in good condition, calibrated, and re-calibrated according to the schedule.</p><br><br></li><li><p>Respect for the Product: Ensure that components, work-in-progress, semi-finished product, finished goods are handled, identified and protected to guarantee delivery to the customer in optimal conditions.</p><br><br></li><li><p>Ensure that suspect or non-conform product is identified and secured in a prison/quarantine cage, so that there is no risk of it being used in the next internal process or shipped to an external customer.</p><br><br></li><li><p>Notify the Lead Operator and/or Supervisor in case of any deviation in their line(s) or machine(s).&nbsp;</p><br><br></li><li><p>Define and validate with the Supervisor and APU Quality Engineer the immediate containment actions for any quality issues.</p><br><br></li><li><p>Attend and participate in ongoing training specific to the position.</p><br><br></li><li><p>Escalate detected deviations with APU Quality Engineer and APU Manager.</p><br><br></li><li><p>Participate in Stop Scrap analyses.</p><br><br></li><li><p>Participate in 5 Axes activities.</p><br><br></li></ul><p><b>Job:</b></p><br><br>Quality - Operations Operational<p><b>Organization:</b></p><br><br>APU Quality<p><b>Schedule:</b></p><br><br>Full time<p><b>Employee Status:</b></p><br><br>Regular<p><b>Job Type:</b></p><br><br>Permanent contract<p><b>Job Posting Date:</b></p><br><br>2026-07-30<p><i>Join Us !<br>Being part of our team, you will join:<br>- one of the largest global innovative companies, with more than 20,000 engineers working in Research &amp; Development<br>- a multi-cultural environment that values diversity and international collaboration<br>- more than 100,000 colleagues in 31 countries... which make a lot of opportunity for career growth<br>- a business highly committed to limiting the environmental impact if its activities and ranked by Corporate Knights as the number one company in the automotive sector in terms of sustainable development<br>More information on Valeo: <u><span>https://www.valeo.com</span></u></i></p><br><br><br> </div>

<p>Job Title: Goldstar Processing Support Agent - North America (Evening Shift) Location : Tunis, Tunisia Reporting to: Contact Centre Supervisor Overview of Role: The Order Processing Support Agent is responsible for managing the entire order processing cycle, from order entry stage to releasing orders to production. This role ensures that all orders are accurately entered into the system, verified for correctness, and released to the production team in a timely manner. Ready to join us? Apply now and become part of a team that values creativity, collaboration, and continuous growth.</p><p>Primary responsibilities</p><ul><li>Accurately enter customer orders into GOPA(Goldstar Order Processing Application) and upload relevant documentation/files linked to the order.</li><li>Review order details for completeness and correctness, including quantities, pricing, stock availability, art and delivery dates, etc.</li><li>Ensure artwork is processed accurately and in a timely manner before sending to the customer for approval (if required)</li><li>Confirm artwork and order details with customers, addressing any discrepancies or queries promptly.</li><li>Monitor the status of orders throughout the dashboard, ensuring timely updates and communications with the customer.</li><li>Calling the customer by phone may be required if no responses are received via email.</li><li>Address and resolve any order-related issues or delays, escalating to your order processing supervisor as necessary.</li><li>Ensure all information has been checked to a high level of detail before updating correct ship date and releasing to production.</li><li>Ensure all necessary production requirements and production instructions, are complete and clear, to avoid orders being placed on clarify.</li><li>Provide timely and accurate updates to customers regarding order status, changes, or delays. (eg supply eligible/stock issues, clarifies, production problems, etc)</li><li>Proactively communicate with customers to manage expectations and ensure satisfaction.</li><li>Any other tasks that may be required.</li></ul><p>Growth &amp; Career Opportunities</p><p>At Pens.com, we strongly believe in internal development and mobility. Many of our team members grow within the organization through internal opportunities and promotions.</p><p>Perks of the Evening Shift</p><ul><li>Gain international business exposure and cross-functional experience.</li><li>Develop valuable communication, problem-solving, and customer service skills in a global environment.</li><li>Enjoy your mornings free for personal commitments, errands, or appointments.</li></ul><p>What we Offer</p><p>At Pens.com, we are committed to supporting our employees both professionally and personally by offering:</p><ul><li>Transportation Support: Shuttle service for a stress-free commute</li><li>Health Insurance: Comprehensive medical coverage to support your well-being</li><li>Meal Vouchers: Daily meal support to make your workdays easier.</li><li>Referral Bonus Program: Once an employee, get rewarded for referring talented people to join our team.</li><li>Learning &amp; Development: Access to continuous training, e-learning platforms, and development programs to help you grow your skills and advance your career.</li></ul><p>Our Hiring Process</p><ul><li>Application Review</li><li>Phone screening (if your profile matches the role requirements)</li><li>One interview with the Hiring Manager if the screening is successful (45 minutes to 1 hour)</li><li>Final decision</li></ul><p>Our values</p><p>At Pens.com, we are guided by a set of core values that define our culture and approach to hiring:</p><ul><li>Customers-First: We are committed to delivering exceptional customer experiences, both internally and externally. By understanding and fulfilling customer needs, we create impactful solutions that leave a lasting impression.</li><li>Continuous Improvement: We believe in the power of growth and evolution. Through open communication and a culture of innovation, we continuously strive to enhance our business and adapt to changing landscapes.</li><li>Goal-Oriented: We set clear objectives, remain disciplined in execution, and hold ourselves accountable for achieving measurable goals. Our focus is on driving results and making meaningful progress.</li><li>Integrity: We prioritize ethics in everything we do, ensuring that our actions are grounded in integrity and responsibility towards our planet, products, and people.</li><li>People-Centric: We value and respect every member of our team, fostering an environment where diversity is celebrated, contributions are recognized, and growth is encouraged.</li></ul><p>Equal Opportunity Employer</p><p>We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation - no applicant will be penalized as a result of such a request.</p><p>About Goldstar</p><p>Goldstar team operates in 5 continents, reflecting our dedication to meeting the unique needs of global clients while fostering strong local connections. By combining our international presence with tailored support, we deliver exceptional products and seamless service, building a community where shared growth and success thrive. Goldstar is on a mission to redefine the branded gift and promotional merchandising experience. Through our partners, we re helping brands make simpler and smarter buying decisions, create more meaningful connections, and deliver exceptional value at every step of the way. We re continuously working on being better at everything we do, embracing a desire for ongoing transparency, innovation and growing our focus on sustainable development. We re committed to helping shape a better, brighter future together #LI-SN1 #LI-Onsite</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Attention to detail strong accuracy, reading, comprehension and listening skills are critical</li><li>Problem solving skills - The ability to think on your feet, the ability to work hard under pressure, and great problem-solving skills are three essential attributes for this role</li><li>Languages - Excellent English level in written and oral is essential.</li><li>Strong communicator</li><li>A team player with the ability to build relationships, and work with and through others to achieve Goldstar s goals is essential</li><li>Customer Service Focus - A passion for delivering the highest levels of customer service, a customer is king mentality and the ability to resolve customer issues effectively over the telephone is essential</li><li>A sense of urgency and the ability to work in a fast-paced and challenging work environment is essential</li><li>Excellent organization and time-management skills are also essential</li><li>Computer literate, with good keyboard skills; familiar with different on-line database packages and the Microsoft office Suite of products.</li><li>Experience using the Matrix/GOPA entry app is an advantage.</li></ul>

<p>Assist in the planning, coordination, implementation and monitoring of project activities. Compile, summarise, analyse, and present information/data on specific project topics, highlighting noteworthy issues for the consideration of appropriate parties. Monitor budget implementation and propose adjustments as necessary. Act as focal point for administrative coordination of project implementation, involving extensive liaison with diverse organisational units and external parties to initiate requests, obtain necessary clearances, follow-up on administrative actions, etc. Draft status reports, identify shortfalls, bring them to the attention of the supervisor and suggest corrective measures to address delivery gaps. Draft correspondence on project issues, prepare and update reports, briefing notes, graphics, statistical tables, and other forms of documentation. Organise meetings, workshops and training sessions, prepare training materials and participate in the delivering of capacity building workshops. Respond to complex information requests and inquiries. Set up and maintain files/records. Participate in meetings and conferences. Maintain effective liaison and coordination with local authorities, partners, United Nation (UN) agencies, intergovernmental and non-governmental organisations, donors and other stakeholders relevant to the project. Monitor work of implementing partners and report any non-compliance to the supervisor. Provide inputs for the development of Standard Operations Procedures (SOP) and concept papers and provide general support for the development of new projects. Provides guidance/training and assist in coordinating and monitoring work of other staff in the unit. May supervise other staff as assigned. Perform such other relevant duties as maybe assigned.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Political Science, Social Science, International Relations, Development Studies, Migration Studies, Human Rights, Law or a related field from an accredited academic institution with four years of relevant professional experience; or, High School diploma with six years of relevant professional experience.</li><li>Experience in liaising with governmental authorities, national/international institutions, United Nations agencies and non-governmental organisations;</li><li>Experience in working with migrants, refugees, internally displaced persons, victims of trafficking and other vulnerable groups; and,</li><li>Prior work experience with international humanitarian organisations, non-government or government institutions/organisation in a multi-cultural setting is an advantage.</li><li>Strong analysis and writing skills</li><li>Takes responsibility for action and manages constructive criticisms</li><li>Promotes continuous learning for self and others</li><li>Listens and communicates clearly, adapting delivery to the audience</li><li>Plans work, anticipates risks, and sets goals within the area of responsibility</li><li>Displays mastery of subject matter</li><li>Contributes to a collegial team environment; incorporates gender-related needs, perspectives, and concerns and promotes equal gender participation</li><li>For this position, fluency in English, Arabic and French is required (oral and written).</li><li>VALUES - All IOM staff members must abide by and demonstrate these five values: Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion. Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct. Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges. Courage: Demonstrates willingness to take a stand on issues of importance. Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.</li><li>CORE COMPETENCIES - Behavioural indicators Level 2 Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results. Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes. Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate. Accountability: Takes ownership for achieving the Organization s priorities and assumes responsibility for own actions and delegated work. Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.</li><li>MANAGERIAL COMPETENCIES - Behavioural indicators Level 2 Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization s vision. Assists others to realize and develop their leadership and professional potential. Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential. Building Trust: Promotes shared values and creates an atmosphere of trust and honesty. Strategic thinking and vision: Works strategically to realize the Organization s goals and communicates a clear strategic direction. Humility: Leads with humility and shows openness to acknowledging own shortcomings.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><strong>Job Title:&nbsp;</strong>Goldstar Processing Support Agent – UK Market (Day Shift)</span> <br> <span><strong>Location</strong>: Tunis, Tunisia</span> <br> <span><strong>Reporting to:&nbsp;</strong>Contact Centre Supervisor</span> <br> <span><strong>Overview of Role:</strong></span><br><span>The Order Processing Support Agent is responsible for managing the entire order processing cycle, from order entry stage to releasing orders to production. This role ensures that all orders are accurately entered into the system, verified for correctness, and released to the production team in a timely manner.</span><br><span><strong>Ready to join us? Apply now and become part of a team that values creativity, collaboration, and continuous growth.</strong></span> <br> <p><span><strong><u>Primary responsibilities</u></strong></span><br> &nbsp;</p><br> <ul> <li><span>Accurately enter customer orders into GOPA (Goldstar Order Processing Application) and upload relevant documentation/files linked to the order.</span></li> <li><span>Review order details for completeness and correctness, including quantities, pricing, stock availability, art and delivery dates, etc.</span></li> <li><span>Ensure artwork is processed accurately and in a timely manner before sending to the customer for approval (if required)</span></li> <li><span>Confirm artwork and order details with customers, addressing any discrepancies or queries promptly.</span></li> <li><span>Monitor the status of orders throughout the dashboard, ensuring timely updates and communications with the customer. Calling the customer by phone may be required if no responses are received via email.&nbsp;</span></li> <li><span>Address and resolve any order-related issues or delays, escalating to your order processing supervisor as necessary.</span></li> <li><span>Ensure all information has been checked to a high level of detail before updating correct ship date and releasing to production.&nbsp;</span></li> <li><span>Ensure all necessary production requirements and production instructions, are complete and clear, to avoid orders being placed on clarify.&nbsp;</span></li> <li><span>Provide timely and accurate updates to customers regarding order status, changes, or delays. (eg supply eligible/stock issues, clarifies, production problems, etc)&nbsp;</span></li> <li><span>Proactively communicate with customers to manage expectations and ensure satisfaction. Any other tasks that may be required</span></li> </ul> <br> <span><strong><u>Growth &amp; Career Opportunities</u></strong></span><br><span>At Pens.com, we strongly believe in internal development and mobility. Many of our team members grow within the organization through internal opportunities and promotions.</span> <br> <p><span><strong><u>Perks of the Day Shift</u></strong></span></p><br> <ul> <li><span>Collaborate in real time with cross-functional and international teams.</span></li> <li><span>Enjoy a structured schedule aligned with business hours.</span></li> </ul> <br> <p><span><strong><u>Requirements &amp; Qualifications</u></strong></span></p><br> <ul> <li><span><strong>Attention to detail</strong> – strong accuracy, reading, comprehension and listening skills are critical</span></li> <li><span><strong>Problem solving skills</strong> - The ability to think on your feet, the ability to work hard under pressure, and great problem-solving skills are three essential attributes for this role</span></li> <li><span><strong>Languages</strong> - Proficient written and oral (in English) is essential.&nbsp;</span></li> <li><span>Strong communicator – A team player with the ability to build relationships, and work with and through others to achieve Goldstar’s goals is essential&nbsp;</span></li> <li><span><strong>Customer Service Focus</strong> - A passion for delivering the highest levels of customer service, a ‘customer is king’ mentality and the ability to resolve customer issues effectively over the telephone is essential</span></li> <li><span>A <strong>sense of urgency</strong> and the ability to work in a fast-paced and challenging work environment is essential</span></li> <li><span><strong>Excellent organization</strong> and <strong>time-management</strong> skills are also essential</span></li> <li><span>Computer literate, with good keyboard skills; familiar with different on-line database packages and the <strong>Microsoft office Suite</strong> of products. Experience using the Matrix/GOPA entry app is an advantage.</span></li> </ul> <br> <p><span><strong><u>What we Offer</u></strong></span><br><span>&nbsp;At Pens.com, we are committed to supporting our employees both professionally and personally by offering:</span></p><br> <ul> <li><span>Transportation Support: Shuttle service for a stress-free commute</span></li> <li><span>Health Insurance: Comprehensive medical coverage to support your well-being</span></li> <li><span>Meal Vouchers: Daily meal support to make your workdays easier.</span></li> <li><span>Referral Bonus Program: Once an employee, get rewarded for referring talented people to join our team.</span></li> <li><span>Learning &amp; Development: Access to continuous training, e-learning platforms, and development programs to help you grow your skills and advance your career.</span></li> </ul> <br> <p><span><strong><u>Our Hiring Process</u></strong></span></p><br> <ul> <li><span>Application Review</span></li> <li><span>Phone screening (if your profile matches the role requirements)</span></li> <li><span>One interview with the Hiring Manager if the screening is successful (45 minutes to 1 hour)</span></li> <li><span>Final decision</span></li> </ul> <br> <p><span><strong><u>Our values</u></strong></span></p><br> <p><span>At Pens.com, we are guided by a set of core values that define our culture and approach to hiring:</span></p><br> <p><span><strong>Customers-First:&nbsp;</strong></span></p><br> <p><span>We are committed to delivering exceptional customer experiences, both internally and externally. By understanding and fulfilling customer needs, we create impactful solutions that leave a lasting impression.</span></p><br> <p><span><strong>Continuous Improvement:&nbsp;</strong></span></p><br> <p><span>We believe in the power of growth and evolution. Through open communication and a culture of innovation, we continuously strive to enhance our business and adapt to changing landscapes.</span></p><br> <p><span><strong>Goal-Oriented:&nbsp;</strong></span></p><br> <p><span>We set clear objectives, remain disciplined in execution, and hold ourselves accountable for achieving measurable goals. Our focus is on driving results and making meaningful progress.</span></p><br> <p><span><strong>Integrity:&nbsp;</strong></span></p><br> <p><span>We prioritize ethics in everything we do, ensuring that our actions are grounded in integrity and responsibility towards our planet, products, and people.</span></p><br> <p><span><strong>People-Centric:&nbsp;</strong></span></p><br> <p><span>We value and respect every member of our team, fostering an environment where diversity is celebrated, contributions are recognized, and growth is encouraged.</span></p><br> <br> <p><span><strong><u>Employee Testimonial</u></strong></span></p><br> <p><span>“Working as a Marketing Coordinator at Pens.com has given me great exposure to international campaigns and cross-functional collaboration. It’s a dynamic role where I’ve been able to develop both my analytical and creative skills while growing within a supportive team.”</span><br><span>— Sirine K.</span></p><br> <br> <span>We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation - no applicant will be penalized as a result of such a request.</span> <br> <p><span><strong>About Goldstar</strong></span><br><span>Goldstar team operates in 5 continents, reflecting our dedication to meeting the unique needs of global clients while fostering strong local connections. By combining our international presence with tailored support, we deliver exceptional products and seamless service, building a community where shared growth and success thrive.</span></p><br> <p><span>Goldstar is on a mission to redefine the branded gift and promotional merchandising experience. Through our partners, we’re helping brands make simpler and smarter buying decisions, create more meaningful connections, and deliver exceptional value at every step of the way. We’re continuously working on being better at everything we do, embracing a desire for ongoing transparency, innovation and growing our focus on sustainable development.</span></p><br> <p><span>We’re committed to helping shape a better, brighter future—together</span></p><br> <br> <p><span>#LI-AA1 #LI-Onsite</span></p><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<p>LEONI is a global provider of products, solutions, and services for energy and data management in the automotive industry. With around 87,000 employees in 21 countries and EUR 5 billion in sales in 2024, we are a leading supplier of complex wiring systems and customer‑specific cable harnesses.</p><br><p>We believe that meaningful connections drive innovation and success. At LEONI, you will join a diverse, international, and collaborative team shaping the future of mobility, from autonomous driving to alternative drives and smart charging solutions.</p><br><p>Since mid‑2025, we have been part of the Luxshare Group, one of the world’s leading solution providers for consumer electronics, communications and data centers, automotive, and medical industries, based in China. Join us and help shape the future of connectivity together.</p><br><br><br>Job Description<p>Machine Planning &amp; Capacity Management:<br></p><br><p>- Defines and prioritizes the cutting order and redistributes the machine workload (e.g. because of preventive or unplanned maintenance affected machines must be redistributed).<br></p><br><p>- Builds an urgent optimization, (if required e.g. in case of urgent request of customer, unavailability, utilization, or lack of material availability).<br></p><br><p>- Checks the existing databases (e. g. Cutting Area Optimization (CAO), FORS, etc. for missing data e.g. crimp data, routing, tools, etc.).<br></p><br><p>- Identifies and conducts continuous improvement activities in the area of responsibility.<br></p><br><p>Assembly planning areas:<br></p><br><p>- Routes and prioritizes the order distribution to production lines and workstations after receiving the required plan from Value Chain Management.<br></p><br><p>- Moves orders within the sequence to accommodate urgent orders, missing material impact etc.<br></p><br><p>- Creates required reports for order completion e. g. On Time, In Full data (OTIF).<br></p><br><p>- Monitors plan adherence and escalates deviations to supervisor.<br></p><br><p>- Initiates plan changes if required due to external factors (Urgent customer orders/ Missing material/resources/equipment).<br></p><br><p>- Participates and supports the regular meetings on schedule adherence with all involved functions i. e. shift leader, segment leader, Value Chain Management.</p><br><br><br>Qualifications and Experience<p>• Education Level : Min BTS in technical field.</p><br><p>• Experience: Minimum of 1 year&nbsp;&nbsp;<br></p><br><p>• Communication</p><br><p>• Social &amp; intercultural sensitivity</p><br><p>• Change management</p><br><p>• Target &amp; result orientation</p><br><p>• Motivation &amp; resilience</p><br><p>• Self-organization</p><br><p>• Conflict management&nbsp;</p><br><br> </div>

<p>Result of Service -Safe and timely transportation services provided throughout the contract period. -Official vehicles maintained in good operational condition. -Vehicle logbooks, mileage and fuel consumption records completed accurately. -Timely reporting of maintenance needs and coordination of servicing. -Efficient logistical support provided to OHCHR activities, meetings and field missions. -Compliance with all applicable United Nations safety and security procedures.</p><p><br></p><p>Duties and Responsibilities</p><p>Under the direct supervision of the Representative in Tunisia or her designated supervisor, the Driver shall:</p><ul><li>Provide safe and reliable transportation for OHCHR Representative, staff members, consultants and experts on mission.</li><li>Drive official vehicles for missions within Tunis and throughout Tunisia.</li><li>Meet official visitors at airports and facilitate transportation arrangements.</li><li>Ensure strict compliance with United Nations road safety and security procedures.</li><li>Maintain the assigned vehicles in clean and good operating condition.</li><li>Carry out routine vehicle inspections, including checking oil, coolant, brake fluid, tyres, battery and general mechanical condition.</li><li>Arrange for routine servicing and report any mechanical defects promptly.</li><li>Maintain accurate vehicle logbooks, fuel consumption records and maintenance records.</li><li>Deliver and collect official mail, documents and small equipment.</li><li>Provide logistical support for meetings, workshops, conferences and field missions.</li><li>Ensure that vehicle registration, insurance and inspection documents remain valid.</li><li>Maintain confidentiality regarding all official information acquired during the course of duty.</li><li>Perform any other related duties assigned by the Representative or designated supervisor.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>High School Diploma or equivalent.</li><li>Valid driver's licence.</li><li>A minimum of two (2) years of professional driving experience.</li><li>Experience working with the United Nations, an international organization, diplomatic mission or NGO is desirable.</li><li>Excellent knowledge of the road network throughout Tunisia.</li><li>Experience in defensive driving and transporting senior officials is an asset.</li><li>Basic knowledge of Microsoft Office applications (Outlook and Word).</li><li>Ability to use GPS and navigation applications.</li><li>Good knowledge of vehicle maintenance procedures.</li><li>Fluency in Arabic and French, both oral and written, is required.</li><li>Working knowledge of English is desirable.</li><li>Comply with all United Nations regulations, rules and security procedures.</li><li>Maintain a valid driving licence throughout the duration of the contract.</li><li>Working hours may require flexibility depending on operational needs, including occasional travel outside Tunis.</li><li>Observe the highest standards of integrity, professionalism and confidentiality while performing the assignment.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Work Location<br>Tunis<br> Expected duration<br>1 Sep- 31 Dec 2026<br> Duties and Responsibilities<br>The intern shall support OHCHR Country Office in Tunisia in fulfilling its mission: to work for the protection of all human rights for all people; and to assist those responsible for upholding such rights in ensuring that they are implemented. Daily responsibilities of the human rights intern will depend on the individual's background and duties may include but are not limited to compiling basic information, analyzing key issues, collecting information and documents received. The intern may: review relevant information and documents related to OHCHR work in order to acquire basic understanding of the mandate, strategic policies, framework of programmes/ activities of the Office and assist the Human Rights Officers (HROs) in their work. Assist in analyzing information pertaining to the Universal Periodic Review (UPR), treaty bodies and special procedures and follow-up, as necessary. Lend support to technical cooperation activities conducted by HRO. Assist in organizing meetings, seminars and official missions; and perform other duties requested by supervisor, as appropriate.<br> Qualifications/special skills<br>Applicants must either: (a) Be enrolled in, or have completed, a graduate school programme (second university degree or equivalent, or higher); or, (b) Be enrolled in, or have completed, the final academic year of a first university degree programme (minimum bachelor’s level or equivalent). Academic backgrounds in international relations, international human rights law, political science, or related fields is desirable. n/a N/A<br> Languages<br>English and French are the working languages of the United Nations Secretariat. For this internship fluency in Arabic and French is required. Knowledge of English is desirable.<br> Additional Information<br>Not available.<br> Intern Specific text<br>Interns are not financially remunerated by the United Nations. Costs and arrangements for travel, visas, accommodation and living expenses are the responsibility of interns or their sponsoring institutions. Interns who are not citizens or permanent residents of the country where the internship is undertaken, may be required to obtain the appropriate visa and work/employment authorization. Successful candidates should discuss their specific visa requirements before accepting the internship offer.<br> No Fee<br>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br><br> </div>

<p>This is a 3-month maternity leave cover opportunity. The Order Processing Support Agent is responsible for managing the entire order processing cycle, from order entry stage to releasing orders to production. This role ensures that all orders are accurately entered into the system, verified for correctness, and released to the production team in a timely manner. Ready to join us? Apply now and become part of a team that values creativity, collaboration, and continuous growth.</p><p>Primary responsibilities</p><ul><li>Accurately enter customer orders into GOPA (Goldstar Order Processing Application) and upload relevant documentation/files linked to the order.</li><li>Review order details for completeness and correctness, including quantities, pricing, stock availability, art and delivery dates, etc.</li><li>Ensure artwork is processed accurately and in a timely manner before sending to the customer for approval (if required)</li><li>Confirm artwork and order details with customers, addressing any discrepancies or queries promptly.</li><li>Monitor the status of orders throughout the dashboard, ensuring timely updates and communications with the customer. Calling the customer by phone may be required if no responses are received via email.</li><li>Address and resolve any order-related issues or delays, escalating to your order processing supervisor as necessary.</li><li>Ensure all information has been checked to a high level of detail before updating correct ship date and releasing to production.</li><li>Ensure all necessary production requirements and production instructions, are complete and clear, to avoid orders being placed on clarify.</li><li>Provide timely and accurate updates to customers regarding order status, changes, or delays. (eg supply eligible/stock issues, clarifies, production problems, etc)</li><li>Proactively communicate with customers to manage expectations and ensure satisfaction.</li><li>Any other tasks that may be required</li></ul><p>Growth &amp; Career Opportunities</p><p>At Pens.com, we strongly believe in internal development and mobility. Many of our team members grow within the organization through internal opportunities and promotions.</p><p>Perks of the Day Shift</p><ul><li>Collaborate in real time with cross-functional and international teams.</li><li>Enjoy a structured schedule aligned with business hours.</li></ul><p>Experience using the Matrix/GOPA entry app is an advantage.</p><p>What we Offer</p><p>At Pens.com, we are committed to supporting our employees both professionally and personally by offering:</p><ul><li>Transportation Support: Shuttle service for a stress-free commute</li><li>Health Insurance: Comprehensive medical coverage to support your well-being</li><li>Meal Vouchers: Daily meal support to make your workdays easier.</li><li>Referral Bonus Program: Once an employee, get rewarded for referring talented people to join our team.</li><li>Learning &amp; Development: Access to continuous training, e-learning platforms, and development programs to help you grow your skills and advance your career.</li></ul><p>Our Hiring Process</p><ol><li>Application Review</li><li>Phone screening (if your profile matches the role requirements)</li><li>One interview with the Hiring Manager if the screening is successful (45 minutes to 1 hour)</li><li>Final decision</li></ol><p><br></p><p><br></p><p><strong>Desired Candidate Profile</strong></p><ul><li>Attention to detail strong accuracy, reading, comprehension and listening skills are critical</li><li>Problem solving skills - The ability to think on your feet, the ability to work hard under pressure, and great problem-solving skills are three essential attributes for this role</li><li>Languages - Proficient written and oral (in English) is essential. Strong communicator</li><li>A team player with the ability to build relationships, and work with and through others to achieve Goldstar s goals is essential</li><li>Customer Service Focus - A passion for delivering the highest levels of customer service, a customer is king mentality and the ability to resolve customer issues effectively over the telephone is essential</li><li>A sense of urgency and the ability to work in a fast-paced and challenging work environment is essential</li><li>Excellent organization and time-management skills are also essential</li><li>Computer literate, with good keyboard skills; familiar with different on-line database packages and the Microsoft office Suite of products.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><strong>Job Title:&nbsp;</strong></span><span>Credit Collection – English Speaker</span> <br> <span><strong>Location: Tunis, Tunisia</strong></span> <br> <span><strong>Report to:&nbsp;</strong></span><span>Credit and Collections Supervisor</span> <br> <p><span><strong><u>Overview:</u></strong></span><br><span>The main responsibility of the role is to maintain a ledger of high volume / low-value accounts, reduce ageing and document disputes. A Credit Collection Specialist will have to be polite and sensitive towards people while also remaining committed to their purpose and persistent. Excellent communication skills and a sense of urgency are extremely useful to succeed in this task.&nbsp;</span></p><br> <p><span><strong>Ready to join us? Apply now and become part of a team that values creativity,</strong></span></p><br> <p><span><strong>collaboration, and continuous growth.</strong></span></p><br> <br> <p><span><strong><u>Primary responsibilities</u></strong></span></p><br> <ul> <li><span>Handle high volume / low value ledger accounts to ensure DSO and collection goals are achieved.</span></li> <li><span>Ensure daily targets and deadlines are reached i.e. number of call activities logged etc.</span></li> <li><span>Daily customer calling using automated telephone-dialing system.</span></li> <li><span>Document customer comments re: payment date / disputes etc.</span></li> <li><span>Ensure requested paperwork / documentation is forwarded to customers.</span></li> <li><span>Assist cash application team to ensure payments are processed onto correct customer account.</span></li> <li><span>Report issues to line manager to resolve problem accounts.</span></li> </ul> <br> <p><span><strong><u>Growth &amp; Career Opportunities</u></strong></span></p><br> <p><span>At&nbsp;Pens.com,&nbsp;we&nbsp;strongly&nbsp;believe&nbsp;in&nbsp;internal&nbsp;development&nbsp;and&nbsp;mobility.&nbsp;Many of&nbsp;our&nbsp;team members&nbsp;grow&nbsp;within&nbsp;the&nbsp;organization&nbsp;through&nbsp;internal&nbsp;opportunities and&nbsp;promotions.</span></p><br> <br> <p><span><strong><u>Competency Profile KPI’s:</u></strong></span></p><br> <ul> <li><span>Analytical Percentage of accounts collected on time.</span></li> <li><span>Problem solving Number of activities logged.</span></li> <li><span>Results Focus Speed by which queries are resolved.</span></li> <li><span>Customer Focus Collect and enter quality dispute information.</span></li> <li><span>Communication skills</span></li> <li><span>Ability to work on own initiative.</span></li> <li><span>Flexibility</span></li> <li><span>Organized</span></li> </ul> <br> <p><span><strong><u>Requirements &amp; Qualifications</u></strong></span></p><br> <ul> <li><span>Proven experience as a Collection Specialist or similar role +1 year</span></li> <li><span>Knowledge of billing procedures and collection techniques</span></li> <li><span>Familiarity with laws related to debt collection.</span></li> <li><span>Working knowledge of MS Office and databases</span></li> <li><span>Comfortable working with targets</span></li> <li><span>Patience and ability to manage stress.</span></li> <li><span>Excellent communication skills (written and oral) in English</span></li> <li><span>Skilled in negotiation</span></li> <li><span>Problem-solving skills</span></li> </ul> <p><span>THE ABOVE DESCRIPTION COVERS THE MOST SIGNIFICANT DUTIES PERFORMED BUT DOES NOT EXCLUDE OTHER OCCASIONAL WORK ASSIGNMENTS NOT MENTIONED.&nbsp; THE INCLUSION OF WHICH WOULD BE IN CONFORMITY WITH THE FACTOR DEGREES ASSIGNED TO THIS JOB.</span></p><br> <br> <p><span><strong><u>What we Offer</u></strong></span><br><span>&nbsp;At Pens.com, we are committed to supporting our employees both professionally and personally by offering:</span></p><br> <ul> <li><span>Transportation Support: Shuttle service for a stress-free commute</span></li> <li><span>Health Insurance: Comprehensive medical coverage to support your well-being</span></li> <li><span>Meal Vouchers: Daily meal support to make your workdays easier.</span></li> <li><span>Referral Bonus Program: Once an employee, get rewarded for referring talented people to join our team.</span></li> <li><span>Learning &amp; Development: Access to continuous training, e-learning platforms, and development programs to help you grow your skills and advance your career.</span></li> </ul> <br> <p><span><strong><u>Our values</u></strong></span></p><br> <p><span>At Pens.com, we are guided by a set of core values that define our culture and approach to hiring:</span></p><br> <p><span><strong>Customers-First:&nbsp;</strong></span></p><br> <p><span>We are committed to delivering exceptional customer experiences, both internally and externally. By understanding and fulfilling customer needs, we create impactful solutions that leave a lasting impression.</span></p><br> <p><span><strong>Continuous Improvement:&nbsp;</strong></span></p><br> <p><span>We believe in the power of growth and evolution. Through open communication and a culture of innovation, we continuously strive to enhance our business and adapt to changing landscapes.</span></p><br> <p><span><strong>Goal-Oriented:&nbsp;</strong></span></p><br> <p><span>We set clear objectives, remain disciplined in execution, and hold ourselves accountable for achieving measurable goals. Our focus is on driving results and making meaningful progress.</span></p><br> <p><span><strong>Integrity:&nbsp;</strong></span></p><br> <p><span>We prioritize ethics in everything we do, ensuring that our actions are grounded in integrity and responsibility towards our planet, products, and people.</span></p><br> <p><span><strong>People-Centric:&nbsp;</strong></span></p><br> <p><span>We value and respect every member of our team, fostering an environment where diversity is celebrated, contributions are recognized, and growth is encouraged.</span></p><br> <br> <span><strong>Equal Opportunity Employer</strong></span><br><span>We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation - no applicant will be penalized as a result of such a request.</span> <br> <p><span><strong>About Pens.com</strong></span><br><span>Pens.com's personalized promotional products are created for and inspired by small businesses. With 56 years of experience and serving 22 countries worldwide, Pens.com offers MORE value, savings and time to customers through expert guidance on a broad range of personalized promotional products, including writing instruments, stationery, drinkware, bags, gifts, and trade show accessories. Pens.com operates via a network of more&nbsp;than&nbsp;10&nbsp;facilities&nbsp;across North&nbsp;America,&nbsp;Europe,&nbsp;Africa,&nbsp;and&nbsp;Asia.</span><br><span>To&nbsp;learn&nbsp;more,visit:&nbsp;</span><span>www.PENS.com</span></p><br> <p><span>Pens.com&nbsp;is&nbsp;a&nbsp;National&nbsp;Pen&nbsp;and&nbsp;Cimpress&nbsp;brand&nbsp;(Nasdaq:&nbsp;CMPR).</span></p><br> <br> <p><span>#LI-SN1 #LI-Onsite</span></p><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><strong>Job Title:&nbsp;</strong>Goldstar&nbsp;Processing&nbsp;Support&nbsp;Agent&nbsp;- North America (Evening Shift)</span><br><span><strong>Location</strong>:&nbsp;Tunis,&nbsp;Tunisia</span><br><span><strong>Reporting to:&nbsp;</strong>Contact&nbsp;Centre Supervisor</span><br><p><span><strong>Overview of Role:</strong></span><br><span>The Order Processing Support Agent is responsible for managing the entire order processing&nbsp;cycle,&nbsp;from&nbsp;order&nbsp;entry stage&nbsp;to&nbsp;releasing&nbsp;orders&nbsp;to&nbsp;production.&nbsp;This&nbsp;role&nbsp;ensures that&nbsp;all&nbsp;orders&nbsp;are&nbsp;accurately&nbsp;entered&nbsp;into&nbsp;the&nbsp;system, verified&nbsp;for&nbsp;correctness,&nbsp;and&nbsp;released to the production team in a timely manner.</span></p><br><p><span><strong>Ready&nbsp;to&nbsp;join&nbsp;us?&nbsp;Apply&nbsp;now&nbsp;and&nbsp;become&nbsp;part&nbsp;of&nbsp;a&nbsp;team&nbsp;that&nbsp;values&nbsp;creativity,&nbsp;collaboration, and continuous growth.</strong></span></p><br><br><p><span><strong><u>Primary responsibilities</u></strong></span><br>&nbsp;</p><br><ul><li><span>Accurately&nbsp;enter&nbsp;customer&nbsp;orders&nbsp;into&nbsp;GOPA(Goldstar&nbsp;Order&nbsp;Processing&nbsp;Application) and upload relevant documentation/files linked to the order.</span></li><li><span>Review&nbsp;order&nbsp;details&nbsp;for&nbsp;completeness&nbsp;and&nbsp;correctness,&nbsp;including&nbsp;quantities,&nbsp;pricing, stock&nbsp;availability,&nbsp;art and&nbsp;delivery&nbsp;dates, etc.</span></li><li><span>Ensure&nbsp;artwork&nbsp;is&nbsp;processed&nbsp;accurately&nbsp;and&nbsp;in&nbsp;a&nbsp;timely&nbsp;manner before&nbsp;sending&nbsp;to&nbsp;the customer for approval (if required)</span></li><li><span>Confirm&nbsp;artwork&nbsp;and&nbsp;order&nbsp;details&nbsp;with&nbsp;customers,&nbsp;addressing&nbsp;any&nbsp;discrepancies&nbsp;or queries&nbsp;promptly.</span></li><li><span>Monitor&nbsp;the&nbsp;status of&nbsp;orders&nbsp;throughout&nbsp;the&nbsp;dashboard,&nbsp;ensuring&nbsp;timely&nbsp;updates&nbsp;and communications&nbsp;with the&nbsp;customer.&nbsp;Calling&nbsp;the&nbsp;customer&nbsp;by&nbsp;phone&nbsp;may&nbsp;be&nbsp;required if no responses are received via email.</span></li><li><span>Address&nbsp;and&nbsp;resolve any&nbsp;order-related&nbsp;issues or&nbsp;delays,&nbsp;escalating&nbsp;to&nbsp;your&nbsp;order processing supervisor as necessary.</span></li><li><span>Ensure&nbsp;all&nbsp;information&nbsp;has&nbsp;been&nbsp;checked&nbsp;to&nbsp;a&nbsp;high&nbsp;level&nbsp;of&nbsp;detail&nbsp;before updating correct ship date and releasing to production.</span></li><li><span>Ensure&nbsp;all&nbsp;necessary&nbsp;production&nbsp;requirements&nbsp;and&nbsp;production&nbsp;instructions,&nbsp;are complete and clear, to avoid orders being placed on clarify.</span></li><li><span>Provide&nbsp;timely&nbsp;and&nbsp;accurate&nbsp;updates to&nbsp;customers&nbsp;regarding&nbsp;order&nbsp;status,&nbsp;changes, or&nbsp;delays.&nbsp;(eg&nbsp;supply eligible/stock issues, clarifies, production&nbsp;problems, etc)</span></li><li><span>Proactively&nbsp;communicate&nbsp;with&nbsp;customers&nbsp;to&nbsp;manage&nbsp;expectations&nbsp;and&nbsp;ensure&nbsp;satisfaction.&nbsp;Any&nbsp;other tasks&nbsp;that&nbsp;may&nbsp;be&nbsp;required.</span></li></ul><br><span><strong><u>Growth &amp; Career Opportunities</u></strong></span><br><span>At&nbsp;Pens.com,&nbsp;we&nbsp;strongly&nbsp;believe in&nbsp;internal&nbsp;development&nbsp;and&nbsp;mobility.&nbsp;Many&nbsp;of&nbsp;our&nbsp;team members grow&nbsp;within the organization&nbsp;through internal opportunities and promotions.</span><br><p><span><strong><u>Perks of the Evening Shift</u></strong></span></p><br><ul><li><span>Gain international business exposure and cross-functional experience.</span></li><li><span>Develop valuable communication, problem-solving, and customer service skills in a global environment.</span></li><li><span>Enjoy your mornings free for personal commitments, errands, or appointments.</span></li></ul><br><p><span><strong><u>Requirements &amp; Qualifications</u></strong></span></p><br><ul><li><span><strong>Attention to detail&nbsp;</strong>– strong accuracy, reading, comprehension and listening skills are critical</span></li><li><span><strong>Problem&nbsp;solving&nbsp;skills&nbsp;</strong>-&nbsp;The&nbsp;ability&nbsp;to&nbsp;think&nbsp;on&nbsp;your&nbsp;feet,&nbsp;the&nbsp;ability&nbsp;to&nbsp;work&nbsp;hard under&nbsp;pressure,&nbsp;and&nbsp;great&nbsp;problem-solving&nbsp;skills&nbsp;are&nbsp;three&nbsp;essential&nbsp;attributes&nbsp;for&nbsp;this&nbsp;role</span></li><li><span><strong>Languages&nbsp;</strong>-&nbsp;Excellent English level in &nbsp;written&nbsp;and&nbsp;oral&nbsp;is&nbsp;essential.</span></li><li><span>Strong&nbsp;communicator&nbsp;–&nbsp;A&nbsp;team player&nbsp;with&nbsp;the&nbsp;ability&nbsp;to&nbsp;build&nbsp;relationships,&nbsp;and&nbsp;work with&nbsp;and through others&nbsp;to&nbsp;achieve&nbsp;Goldstar’s&nbsp;goals&nbsp;is&nbsp;essential</span></li><li><span><strong>Customer Service Focus&nbsp;</strong>-&nbsp;A&nbsp;passion&nbsp;for delivering the&nbsp;highest levels of&nbsp;customer service,&nbsp;a&nbsp;‘customer&nbsp;is&nbsp;king’&nbsp;mentality&nbsp;and&nbsp;the&nbsp;ability to&nbsp;resolve&nbsp;customer&nbsp;issues effectively over the telephone is essential</span></li><li><span>A <strong>sense of urgency&nbsp;</strong>and&nbsp;the ability to&nbsp;work in a fast-paced and challenging work environment is essential</span></li><li><span><strong>Excellent&nbsp;organization&nbsp;</strong>and&nbsp;<strong>time-management&nbsp;</strong>skills&nbsp;are&nbsp;also&nbsp;essential</span></li><li><span>Computer&nbsp;literate,&nbsp;with&nbsp;good&nbsp;keyboard&nbsp;skills;&nbsp;familiar&nbsp;with different&nbsp;on-line&nbsp;database packages&nbsp;and&nbsp;the&nbsp;<strong>Microsoft&nbsp;office Suite&nbsp;</strong>of&nbsp;products.&nbsp;Experience&nbsp;using&nbsp;the Matrix/GOPA entry app is an advantage.</span></li></ul><br><p><span><strong><u>What&nbsp;we&nbsp;Offer</u></strong></span></p><br><p><span>At&nbsp;Pens.com,&nbsp;we&nbsp;are&nbsp;committed&nbsp;to&nbsp;supporting&nbsp;our employees&nbsp;both&nbsp;professionally&nbsp;and personally by offering:</span></p><br><ul><li><span>Transportation&nbsp;Support:&nbsp;Shuttle service&nbsp;for&nbsp;a stress-free&nbsp;commute</span></li><li><span>Health&nbsp;Insurance:&nbsp;Comprehensive&nbsp;medical&nbsp;coverage&nbsp;to&nbsp;support&nbsp;your&nbsp;well-being</span></li><li><span>Meal&nbsp;Vouchers:&nbsp;Daily&nbsp;meal&nbsp;support&nbsp;to&nbsp;make&nbsp;your&nbsp;workdays&nbsp;easier.</span></li><li><span>Referral Bonus&nbsp;Program:&nbsp;Once an&nbsp;employee,&nbsp;get&nbsp;rewarded&nbsp;for&nbsp;referring&nbsp;talented people to join our team.</span></li><li><span>Learning&nbsp;&amp;&nbsp;Development:&nbsp;Access&nbsp;to&nbsp;continuous&nbsp;training,&nbsp;e-learning&nbsp;platforms,&nbsp;and&nbsp;development&nbsp;programs&nbsp;to&nbsp;help&nbsp;you&nbsp;grow&nbsp;your skills&nbsp;and&nbsp;advance your&nbsp;career.</span></li></ul><br><p><span><strong><u>Our Hiring Process</u></strong></span></p><br><ul><li><span>Application Review</span></li><li><span>Phone screening (if your profile matches the role requirements)</span></li><li><span>One interview with the Hiring Manager if the screening is successful (45 minutes to 1 hour)</span></li><li><span>Final decision</span></li></ul><br><p><span><strong><u>Our values</u></strong></span></p><br><p><span>At Pens.com, we are guided by a set of core values that define our culture and approach to hiring:</span></p><br><p><span><strong>Customers-First:&nbsp;</strong></span></p><br><p><span>We are committed to delivering exceptional customer experiences, both internally and externally. By understanding and fulfilling customer needs, we create impactful solutions that leave a lasting impression.</span></p><br><p><span><strong>Continuous Improvement:&nbsp;</strong></span></p><br><p><span>We believe in the power of growth and evolution. Through open communication and a culture of innovation, we continuously strive to enhance our business and adapt to changing landscapes.</span></p><br><p><span><strong>Goal-Oriented:&nbsp;</strong></span></p><br><p><span>We set clear objectives, remain disciplined in execution, and hold ourselves accountable for achieving measurable goals. Our focus is on driving results and making meaningful progress.</span></p><br><p><span><strong>Integrity:&nbsp;</strong></span></p><br><p><span>We prioritize ethics in everything we do, ensuring that our actions are grounded in integrity and responsibility towards our planet, products, and people.</span></p><br><p><span><strong>People-Centric:&nbsp;</strong></span></p><br><p><span>We value and respect every member of our team, fostering an environment where diversity is celebrated, contributions are recognized, and growth is encouraged.</span></p><br><br><span><strong><u>Equal Opportunity Employer</u></strong></span><br><span>We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation - no applicant will be penalized as a result of such a request.</span><br><p><span><strong>About Goldstar</strong></span><br><span>Goldstar team operates in 5 continents, reflecting our dedication to meeting the unique needs of global clients while fostering strong local connections. By combining our international presence with tailored support, we deliver exceptional products and seamless service, building a community where shared growth and success thrive.</span></p><br><p><span>Goldstar is on a mission to redefine the branded gift and promotional merchandising experience. Through our partners, we’re helping brands make simpler and smarter buying decisions, create more meaningful connections, and deliver exceptional value at every step of the way. We’re continuously working on being better at everything we do, embracing a desire for ongoing transparency, innovation and growing our focus on sustainable development.</span></p><br><p><span>We’re committed to helping shape a better, brighter future—together</span></p><br><br><p><span>#LI-SN1 #LI-Onsite</span></p><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><strong>Job Title:&nbsp;</strong></span><span>Contact Center Web Inbound Team Leader (Day Shift) - Temporary</span> <br> <span><strong>Temporary opportunity from Mid-August to end of December</strong></span> <br> <span><strong>Location: Tunis, Tunisia</strong></span> <br> <span><strong>Report to:&nbsp;</strong></span><span>Contact Center Supervisor</span> <br> <p><span><strong><u>Primary responsibilities</u></strong></span></p><br> <ul> <li><span>A team leader has the responsibility to motivate and inspire the team to surpass their potential as much as possible</span></li> <li><span>Responsible for the performance management of the team and that team members receive relevant and timely feedback on an on-going basis</span></li> <li><span>Organizing the workload for the team and ensuring that the right resources are available</span></li> <li><span>Manage the development of the team, providing training, coaching and support to meet the team targets</span></li> <li><span>Facilitation of communication cross functionally among the members of team and resolve issues as they arise</span></li> <li><span>Work towards meeting the departmental objectives, including sales targets, quality etc.</span></li> <li><span>Promote an enthusiastic and competitive atmosphere within the team, increasing motivations and results</span></li> <li><span>Ensure correct adherence to all internal policies and procedures at all times</span></li> <li><span>Conduct weekly team meetings</span></li> <li><span>Weekly reporting on teams performance and target management, ensuring that they meet and exceed the targets as outlined by senior management</span></li> <li><span>Continuously strive to deliver the highest quality of service to both internal team and external&nbsp; customers</span></li> </ul> <br> <p><span><strong><u>Growth &amp; Career Opportunities</u></strong></span></p><br> <p><span>At&nbsp;Pens.com,&nbsp;we&nbsp;strongly&nbsp;believe&nbsp;in&nbsp;internal&nbsp;development&nbsp;and&nbsp;mobility.&nbsp;Manyof&nbsp;our&nbsp;team members&nbsp;grow&nbsp;within&nbsp;the&nbsp;organization&nbsp;through&nbsp;internal&nbsp;opportunities and&nbsp;promotions.</span></p><br> <br> <p><span><strong><u>Requirements &amp; Qualifications</u></strong></span></p><br> <ul> <li><span>Inbound or Outbound sales experience inside NPL is required</span></li> <li><span>Previous experience and understanding of the Contact Centre required</span></li> <li><span>Excellent attendance record</span></li> <li><span>Previous experience in coaching, training and team leadership an advantage but not required</span></li> <li><span>Ability to operate well in a call center team environment as a leader</span></li> <li><span>Natural flair for coaching, motivating, and interacting with people.</span></li> <li><span>Knowledge of operating systems and tools</span></li> <li><span>Excellent administration skills with a high attention to detail</span></li> <li><span>High level of communication skills both Verbal &amp; Written.</span></li> <li><span>Good organizational skills and ability to prioritize work.</span></li> <li><span>Ability to work to tight deadlines &amp; multi-task effectively</span></li> <li><span>Fluent English level</span></li> <li><span>Another European Language is a plus</span></li> </ul> <br> <p><span><strong><u>What we Offer</u></strong></span><br><span>&nbsp;At Pens.com, we are committed to supporting our employees both professionally and personally by offering:</span></p><br> <ul> <li><span>Transportation Support: Shuttle service for a stress-free commute</span></li> <li><span>Health Insurance: Comprehensive medical coverage to support your well-being</span></li> <li><span>Meal Vouchers: Daily meal support to make your workdays easier.</span></li> <li><span>Referral Bonus Program: Once an employee, get rewarded for referring talented people to join our team.</span></li> <li><span>Learning &amp; Development: Access to continuous training, e-learning platforms, and development programs to help you grow your skills and advance your career.</span></li> </ul> <br> <p><span><strong><u>Our values</u></strong></span></p><br> <p><span>At Pens.com, we are guided by a set of core values that define our culture and approach to hiring:</span></p><br> <p><span><strong>Customers-First:&nbsp;</strong></span></p><br> <p><span>We are committed to delivering exceptional customer experiences, both internally and externally. By understanding and fulfilling customer needs, we create impactful solutions that leave a lasting impression.</span></p><br> <p><span><strong>Continuous Improvement:&nbsp;</strong></span></p><br> <p><span>We believe in the power of growth and evolution. Through open communication and a culture of innovation, we continuously strive to enhance our business and adapt to changing landscapes.</span></p><br> <p><span><strong>Goal-Oriented:&nbsp;</strong></span></p><br> <p><span>We set clear objectives, remain disciplined in execution, and hold ourselves accountable for achieving measurable goals. Our focus is on driving results and making meaningful progress.</span></p><br> <p><span><strong>Integrity:&nbsp;</strong></span></p><br> <p><span>We prioritize ethics in everything we do, ensuring that our actions are grounded in integrity and responsibility towards our planet, products, and people.</span></p><br> <p><span><strong>People-Centric:&nbsp;</strong></span></p><br> <p><span>We value and respect every member of our team, fostering an environment where diversity is celebrated, contributions are recognized, and growth is encouraged.</span></p><br> <br> <span><strong>Equal Opportunity Employer</strong></span><br><span>We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation - no applicant will be penalized as a result of such a request.</span> <br> <p><span><strong>About Pens.com</strong></span><br><span>Pens.com's personalized promotional products are created for and inspired by small businesses. With 56 years of experience and serving 22 countries worldwide, Pens.com offers MORE value, savings and time to customers through expert guidance on a broad range of personalized promotional products, including writing instruments, stationery, drinkware, bags, gifts, and trade show accessories. Pens.com operates via a network of more&nbsp;than&nbsp;10&nbsp;facilities&nbsp;acrossNorth&nbsp;America,&nbsp;Europe,&nbsp;Africa,&nbsp;and&nbsp;Asia.</span><br><span>To&nbsp;learn&nbsp;more,visit:&nbsp;</span><span>www.PENS.com</span></p><br> <p><span>Pens.com&nbsp;is&nbsp;a&nbsp;National&nbsp;Pen&nbsp;and&nbsp;Cimpress&nbsp;brand&nbsp;(Nasdaq:&nbsp;CMPR).</span></p><br> <br> <p><span>#LI-AA1 #LI-Onsite</span></p><br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Job Title: Outbound Sales Account Manager - North American Market (Evening Shift) Location: Tunis, Tunisia Working Hours: Monday to Friday: 2.00 PM- 11.00 PM Report to: Contact Centre Supervisor Overview: This is an exciting opportunity for a motivated salesperson to become an Outbound Sales Account Manager at Pens.com. You will play a critical role in delivering a best-in-class customer experience by combining deep subject-matter expertise, proactive engagement, and strategic relationship management. The role is focused on driving business outcomes, fostering customer loyalty, and ensuring operational excellence across high-value customers (HVCs). As a key player in customer experience, the ideal candidate must be a versatile professional who excels in customer relationship management, service quality enhancement, and cross-functional collaboration. Ready to join us? Apply now and become part of a team that values creativity, collaboration, and continuous growth. Primary responsibilities Act as a trusted advisor for high-value customers, offering personalized support ensuring strong relationships and high retention Personalize communication using CRM data, previous order history, and customer profiles Demonstrate a deep passion for delivering exceptional service and building lasting customer loyalty. Drive revenue growth by upselling, renewing accounts, and expanding existing client portfolios, meet or exceed performance KPIs Understand client needs and provide tailored marketing and promotional solutions aligned with their objectives Maintain detailed documentation of customer interactions and outcomes. Advise clients on campaign strategies, product selection, and optimal use of their marketing budgets Coordinate with design, escalation, and different teams to solve customer problems or execute custom solutions Promote new products, offers, and marketing campaigns while staying informed on industry trends Contribute to continuous improvement initiatives and support projects aimed at enhancing processes and performance Share client success stories or feedback with relevant teams to drive continuous improvement Growth &amp; Career Opportunities At Pens.com, we strongly believe in internal development and mobility. Manyof our team members grow within the organization through internal opportunities and promotions. What we Offer At Pens.com, we are committed to supporting our employees both professionally and personally by offering: Transportation Support: Shuttle service for a stress-free commute Health Insurance: Comprehensive medical coverage to support your well-being Meal Vouchers: Daily meal support to make your workdays easier. Referral Bonus Program: Once an employee, get rewarded for referring talented people to join our team. Learning &amp; Development: Access to continuous training, e-learning platforms, and development programs to help you grow your skills and advance your career. Our values At Pens.com, we are guided by a set of core values that define our culture and approach to hiring: Customers-First: We are committed to delivering exceptional customer experiences, both internally and externally. By understanding and fulfilling customer needs, we create impactful solutions that leave a lasting impression. Continuous Improvement: We believe in the power of growth and evolution. Through open communication and a culture of innovation, we continuously strive to enhance our business and adapt to changing landscapes. Goal-Oriented: We set clear objectives, remain disciplined in execution, and hold ourselves accountable for achieving measurable goals. Our focus is on driving results and making meaningful progress. Integrity: We prioritize ethics in everything we do, ensuring that our actions are grounded in integrity and responsibility towards our planet, products, and people. People-Centric: We value and respect every member of our team, fostering an environment where diversity is celebrated, contributions are recognized, and growth is encouraged. Equal Opportunity Employer We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation - no applicant will be penalized as a result of such a request. About Pens.com Pens.com's personalized promotional products are created for and inspired by small businesses. With 56 years of experience and serving 22 countries worldwide, Pens.com offers MORE value, savings and time to customers through expert guidance on a broad range of personalized promotional products, including writing instruments, stationery, drinkware, bags, gifts, and trade show accessories. Pens.com operates via a network of more than 10 facilities acrossNorth America, Europe, Africa, and Asia. To learn more,visit: www.PENS.com Pens.com is a National Pen and Cimpress brand (Nasdaq: CMPR). #LI-AA1 #LI-Onsite</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Proven sales skills are a must with demonstrated ability to close deals, upsell, and consistently meet and exceed targets.</li><li>Excellent communication and negotiation skills in English (written and spoken).</li><li>Customer-focused mindset with active listening, problem-solving abilities and a quick analytical reflex for identifying needs.</li><li>Strong organizational skills with attention to detail, ensuring effective follow up and documentation.</li><li>Team player with a proactive attitude and willingness to learn and grow</li></ul><p></p></section>