وظائف لخريجي كلية العلوم - تونس العاصمة تونس

<p>Plans, prepares and uploads material data sheets for our products towards our customers - Maintains reporting, regular information of requestors / stakeholders (state of activities, documentation specific Key Performance Indicators) - Analyses and screens received supplier data in accordance with all current relevant legal and internal defined standards as well as safety and environmental regulations - Takes over responsibility and coordination for necessary documentation (e.g. creates and releases team internal instructions) - Coordinates actions to remove forbidden substances from our products</p><p><strong>Desired Candidate Profile</strong></p><ul><li>University Degree in Materials Science / Chemistry / Environmental Science / Sustainability</li><li>English minimum level B2</li><li>Communication , Analytical thinking, Attention to details</li><li>Good knowledge of materials compliance standards, environmental regulations,recycling principles, and strong proficiency in Excel</li></ul>

<p>Plans, prepares and uploads material data sheets for our products towards our customers</p><p>Maintains reporting, regular information of requestors / stakeholders (state of activities, documentation specific Key Performance Indicators)</p><p>Analyses and screens received supplier data in accordance with all current relevant legal and internal defined standards as well as safety and environmental regulations</p><p>Takes over responsibility and coordination for necessary documentation (e.g. creates and releases team internal instructions)</p><p>Coordinates actions to remove forbidden substances from our products</p><p><strong>Desired Candidate Profile</strong></p><ul><li>University Degree in Materials Science / Chemistry / Environmental Science / Sustainability</li><li>English minimum level B2</li><li>Communication , Analytical thinking, Attention to details</li><li>Good knowledge of materials compliance standards, environmental regulations,recycling principles, and strong proficiency in Excel</li></ul>

<p>Plans, prepares and uploads material data sheets for our products towards our customers</p><p>Maintains reporting, regular information of requestors / stakeholders (state of activities, documentation specific Key Performance Indicators)</p><p>Analyses and screens received supplier data in accordance with all current relevant legal and internal defined standards as well as safety and environmental regulations</p><p>Takes over responsibility and coordination for necessary documentation (e.g. creates and releases team internal instructions)</p><p>Coordinates actions to remove forbidden substances from our products</p><p><strong>Desired Candidate Profile</strong></p><ul><li>University Degree in Materials Science / Chemistry / Environmental Science / Sustainability</li><li>English minimum level B2</li><li>Communication , Analytical thinking, Attention to details</li><li>Good knowledge of materials compliance standards, environmental regulations,recycling principles, and strong proficiency in Excel</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Contributes to the definition for scope of handover to operations</p><p>Participates in the definition and ensures consistent execution of operational procedures</p><p>Executes 1st level service desk for IT service portfolio</p><p>Executes 2nd and assists 3rd level support for all relevant IT solutions</p><p>Picks up and prioritize Service Requests &amp; Incidents</p><p>Administrates, monitors, and operates existing IT systems</p><p>Creates, approves, manages, and maintains IT continuity plans</p><p>Administrates and manages user identity and access to IT systems</p><p>Ensures security protection and technical realizations for IT systems</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>University Degree in Information Technology, Computer Science, Engineering, or a related field.</li><li>Minimum 1 year of experience in IT Operations, Service Management, or a similar role.</li><li>Basic knowledge of IT infrastructure, systems, and service management processes.</li><li>Experience with reporting tools and data analysis is an advantage.</li><li>Strong analytical and problem-solving skills.</li><li>Good communication and stakeholder management skills.</li><li>Ability to work in a dynamic and international environment.</li><li>Proficiency in MS Office applications.</li><li>Fluent English (B2 level or higher).</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Reporting to the Site IT Manager, the successful candidate will be responsible for: Defining hardware and software upgrade needs in line with future company requirements; managing and maintaining the IT infrastructure (technical and administrative); configuring workstations (hardware and software); managing user accounts; managing email; participating in the security of information system components, including data backup; maintaining the network in operational condition; troubleshooting, preventing, and repairing network components; presenting the environment and facilitating user adoption; resolving IT-related issues related to workstation use; and providing technical support to users in case of technical difficulties, breakdowns, or misuse of any IT equipment. Ensure the availability and proper functioning of the company's telecom resources (voice, data and images) and guarantee continuity of service.</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" ><font dir="auto" >Bachelor's degree in computer science (Bac+ 3), with five years or more of experience, specializing in the field of networks and telecommunications.</font></font></p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Contributes to the definition for scope of handover to operations - Participates in the definition and ensures consistent execution of operational procedures - Executes 1st level service desk for IT service portfolio - Executes 2nd and assists 3rd level support for all relevant IT solutions - Picks up and prioritize Service Requests &amp; Incidents - Administrates, monitors, and operates existing IT systems - Creates, approves, manages, and maintains IT continuity plans - Administrates and manages user identity and access to IT systems - Ensures security protection and technical realizations for IT systems</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>University Degree in Information Technology, Computer Science, Engineering, or a related field.</li><li>Minimum 1 year of experience in IT Operations, Service Management, or a similar role.</li><li>Basic knowledge of IT infrastructure, systems, and service management processes.</li><li>Experience with reporting tools and data analysis is an advantage.</li><li>Strong analytical and problem-solving skills.</li><li>Good communication and stakeholder management skills.</li><li>Ability to work in a dynamic and international environment.</li><li>Proficiency in MS Office applications.</li><li>Fluent English (B2 level or higher).</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are looking for a Security &amp; Compliance Engineer to support our business. He/She will be responsible for identifying threats and vulnerabilities in systems and software, and ensuring the availability, integrity, and confidentiality of the information system and data.</p><p><b>Your missions:</b></p><ul><li>Plan, implement, manage, monitor, and improve security measures to protect the organization's data, systems, and networks.</li><li>Resolve information security issues.</li><li>Respond to any security breaches of systems and/or networks.</li><li>Ensure that the organization's data and infrastructure are protected by activating appropriate security controls.</li><li>Test and identify vulnerabilities in networks and systems.</li><li>Perform daily administrative tasks, ensure reporting and communication with the relevant departments of the organization.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Your profile:</p><ul><li>Degree in computer science, information technology, systems engineering, or equivalent qualification.</li><li>Minimum 3 years of experience in incident detection, intrusion detection, incident response, prevention systems, mobile device management, database security, architecture schemes.</li><li>Experience with Office 365 security.</li><li>Operational mastery of SIEM, PAM, EDR/NDR, IAM.</li><li>High attention to detail, analytical mind, and excellent problem-solving skills.</li><li>Good knowledge of cybersecurity trends and hacking techniques.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>KEY RESPONSIBILITIES</strong></p> <ul> <li>Manage projects end-to-end, from initial concept to successful delivery</li> <li>Define and document functional specifications</li> <li>Ensure alignment between business needs and technical implementation</li> </ul> <p><strong>Coordination &amp; Communication</strong></p> <ul> <li>Act as the main point of contact between business, technical, and operational teams</li> <li>Provide regular updates to stakeholders on project progress, risks, and timelines</li> <li>Facilitate collaboration, decision-making, and issue resolution</li> </ul> <p><strong>Monitoring &amp; Quality Assurance</strong></p> <ul> <li>Track deliverables and ensure deadlines are met</li> <li>Support testing phases (UAT, end-to-end validation) and ensure launch readiness</li> <li>Monitor issues and follow up using logs, test data, and performance indicators</li> </ul> <p><strong>Process Improvement</strong></p> <ul> <li>Identify and implement improvements in tools, workflows, and documentation</li> <li>Promote best practices in project management and delivery</li> </ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>2+ years of experience in technical project management, integration delivery, or a similar cross-functional technical role</p> <ul> <li>Degree in Computer Science or a related field</li> <li>Strong organizational and multitasking skills</li> <li>Autonomous, adaptable, and detail-oriented</li> <li>Experience with Agile methodologies is a plus</li> <li>Excellent communication and interpersonal skills</li> <li>Fluent in English (written and spoken); French is a plus</li> </ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Reporting directly to the Delivery Manager, you will be responsible for the operational management of a team of HelpDesk technicians, ensuring compliance with procedures and commitments.</font></font></p><p><font dir="auto" ><font dir="auto" >Missions:</font></font></p><ul><li><font dir="auto" ><font dir="auto" >You manage daily production (priority management, planning, team task organization)</font></font></li><li><font dir="auto" ><font dir="auto" >You will be responsible for implementing procedures and managing knowledge.</font></font></li><li><font dir="auto" ><font dir="auto" >You will be responsible for the integration, support, and training of your team members.</font></font></li><li><font dir="auto" ><font dir="auto" >You are responsible for ensuring the optimal functioning of production while respecting objectives, particularly in terms of customer service quality (reporting, statistical monitoring).</font></font></li><li><font dir="auto" ><font dir="auto" >You are expected to contribute ideas to optimize the quality of service (participation in the technical committee).</font></font></li><li><font dir="auto" ><font dir="auto" >You participate in providing support to users.</font></font></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2><font dir="auto" ><font dir="auto" >Qualifications</font></font></h2><p><font dir="auto" ><font dir="auto" >You have initial experience in IT and have already coordinated a team of helpdesk and/or field technicians. Your autonomy, analytical and synthesis skills will be key criteria for success in this position.</font></font></p><ul><li><font dir="auto" ><font dir="auto" >Mastery of the fundamental trades of service desk and/or proximity.</font></font></li><li><font dir="auto" ><font dir="auto" >Technical knowledge of the environment used (business applications, diagnostic tools, office environment)</font></font></li><li><font dir="auto" ><font dir="auto" >Bachelor's degree plus a relevant qualification in computer science and/or a minimum of 3 years' experience in an equivalent position</font></font></li><li><font dir="auto" ><font dir="auto" >Supervision of a team 24/7</font></font></li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Your responsibilities include:</font></font></p> <ul> <li><font dir="auto" ><font dir="auto" >Participation in the maintenance and evolution of the messaging platforms, both Exchange Online and Exchange SE.</font></font></li> <li><font dir="auto" ><font dir="auto" >Participation in email migrations related to mergers/acquisitions</font></font></li> <li><font dir="auto" ><font dir="auto" >Intervention on the analysis, remediation and filtering of phishing and ransomware messages</font></font></li> <li><font dir="auto" ><font dir="auto" >Level 3 support to assist users and projects</font></font></li> <li><font dir="auto" ><font dir="auto" >VIP support for requests related to messaging tools</font></font></li> <li><font dir="auto" ><font dir="auto" >Participation in technological monitoring of the functionalities of Microsoft tools in order to propose new uses of these tools within the group</font></font></li> </ul> <p><font dir="auto" ><font dir="auto" >Technical environment</font></font></p> <ul> <li><font dir="auto" ><font dir="auto" >Office 365 Exchange online</font></font></li> <li><font dir="auto" ><font dir="auto" >Exchange SE</font></font></li> <li><font dir="auto" ><font dir="auto" >Sophos Mailgateway</font></font></li> <li><font dir="auto" ><font dir="auto" >Microsoft Defender Office365</font></font></li> <li><font dir="auto" ><font dir="auto" >PowerShell</font></font></li> <li><font dir="auto" ><font dir="auto" >Cloudiway tenant2tenant migration</font></font></li> </ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" ><font dir="auto" >You have an engineering degree or university degree in computer science. You have 5 years of experience in the Exchange environment and are proficient in scripting.</font></font></p> <p><font dir="auto" ><font dir="auto" >You have experience in supporting French VIPs.</font></font></p> <p><font dir="auto" ><font dir="auto" >Knowledge of both Exchange SE and Exchange online in a hybrid environment is a plus.</font></font></p> <p><font dir="auto" ><font dir="auto" >You have strong analytical and diagnostic skills. You are proactive, enjoy challenges, and thrive in a multicultural environment.</font></font></p> <p><font dir="auto" ><font dir="auto" >You are fluent in English (written and spoken) in order to communicate daily with a team distributed between France, England, Spain, Belgium and India.</font></font></p><p></p></section>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Job Description As a support technician, you will be required to: Remotely diagnose hardware or software malfunctions; Configure workstations to meet user needs and perform functional tests; Guide users to resolve incidents or take remote control of the system; Escalate unresolved incidents as needed, while adhering to intervention time commitments and keeping users informed; Complete a detailed description of the intervention after each call and fill in the necessary fields in the incident management tool</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Passionate about IT, with a degree in Computer Science, or at least 2 years of experience in user support or a contact center. Whether you're a recent graduate or considering a career change, you speak fluent French and English. You're flexible with your hours and/or looking for a hybrid role.</font></font></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" ><b>Job Description</b> As a support technician, you will be required to: Remotely diagnose hardware or software malfunctions; Configure workstations to meet user needs and perform functional tests; Guide users to resolve incidents or take remote control of the system; Escalate unresolved incidents as needed, while adhering to intervention time commitments and keeping users informed; Complete a detailed description of the intervention after each call and fill in the necessary fields in the incident management tool</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" ><font dir="auto" >You speak fluent Italian and English, are passionate about IT, and have a degree in Computer Science, or at least 2 years of experience in user support or a contact center. You are a recent graduate or considering a career change. You are flexible with a wide range of hours and/or looking for a hybrid job.</font></font></p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Job Description As a support technician you will be required to: Remotely diagnose computer hardware or software malfunctions Configure the workstation to the user's needs and perform functional tests Guide the user to resolve the incident or take control of the system remotely Escalate unresolved incidents if necessary, remaining attentive to intervention time commitments, and keep the user informed Create a precise description of the intervention after each call and fill in the necessary fields in the incident management tool.</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" ><font dir="auto" >Passionate about IT, with a degree in Computer Science, or at least 2 years of experience in user support or a contact center. Whether you're a recent graduate or considering a career change, you speak fluent French and English. You're flexible with your hours and/or looking for a hybrid role.</font></font></p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Contributes to the definition for scope of handover to operations - Participates in the definition and ensures consistent execution of operational procedures - Executes 1st level service desk for IT service portfolio - Executes 2nd and assists 3rd level support for all relevant IT solutions - Picks up and prioritize Service Requests &amp; Incidents - Administrates, monitors, and operates existing IT systems - Creates, approves, manages, and maintains IT continuity plans - Administrates and manages user identity and access to IT systems - Ensures security protection and technical realizations for IT systems</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Qualifications and Experience</h2>Level of Education : University degree in Computer Science, Network Engineering, or related field<p>Experience: 2 years</p>Language : Good communication skills in English<p>Social competences: Strong troubleshooting and analytical skills / Ability to work under pressure and manage multiple prioritie</p><p>Pofessional Skills: Forward Schedule of Changes / Global Platform Knowledge / Impact Analysis / Operational Production Acceptance / Service Desk Standards and Procedures</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Shape the digital product development processes of tomorrow! As a Windchill Workflow Developer , you will be part of our global engineering and IT organization. You will design, implement, and optimize workflows and automations within our PTC Windchill environment creating a stable, scalable, and efficient foundation for our global PLM processes. You will collaborate closely with business stakeholders, engineering teams, and international IT colleagues and contribute significantly to the continuous development of our PLM system landscape.</p><p>Your Responsibilities :</p><ul><li>Develop, customize, and optimize Windchill workflows , lifecycle templates, and business rules</li><li>Design, implement, and document automation solutions (e.g. change management workflows)</li><li>Implement Java based Windchill customizations (server side code, UI customizations, Info*Engine tasks)</li><li>Analyze process requirements and translate them into technical solution concepts</li><li>Ensure high performance, stability, and maintainability of the Windchill platform</li><li>Collaborate closely with engineering teams to continuously improve product development processes</li><li>Provide 3rd level support, root cause analysis, and problem resolution in the Windchill environment</li><li>Create and maintain technical documentation of workflows and system configurations</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Degree in computer science, engineering, or a comparable field</li><li>Ideally experience with PTC Windchill , especially workflow development and lifecycle configuration</li><li>Strong knowledge of Java , having XML, Info*Engine, and Windchill OOTB mechanisms would be an advantage</li><li>Experience with CAD/PLM integrations (e.g., CATIA, Siemens NX) is an advantage</li><li>Analytical, structured, and solution oriented working style</li><li>Strong communication skills and ability to work independently and collaboratively</li><li>Fluent English skills (written and spoken)</li></ul><p>What qualities we value in you</p><ul><li>Attention to detail you deliver clean, reliable technical solutions</li><li>Goal oriented mindset you stay focused and meet deadlines</li><li>Responsibility you take ownership of systems, code, and processes</li><li>Collaboration you work openly and effectively with cross functional teams</li><li>Respect you maintain a professional and constructive communication style</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><div> <p><strong>Shape the digital product development processes of tomorrow!</strong><br> </p> <p>As a <em>Windchill Workflow Developer</em>, you will be part of our global engineering and IT organization. You will design, implement, and optimize workflows and automations within our PTC Windchill environment creating a stable, scalable, and efficient foundation for our global PLM processes.</p> <p>You will collaborate closely with engineering teams to continuously improve product development processes</p> <ul> <li>Develop, customize, and optimize <strong>Windchill workflows</strong>, lifecycle templates, and business rules</li> <li>Design, implement, and document <strong>automation solutions</strong> (e.g. change management workflows)</li> <li>Implement <strong>Java based Windchill customizations</strong> (server side code, UI customizations, Info*Engine tasks)</li> <li>Analyze process requirements and translate them into technical solution concepts</li> <li>Ensure high performance, stability, and maintainability of the Windchill platform</li> <li>Provide 3rd level support, root cause analysis, and problem resolution in the Windchill environment</li> <li>Create and maintain technical documentation of workflows and system configurations</li> </ul> </div></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><div> <ul> <li>Degree in computer science, engineering, or a comparable field</li> <li>Ideally experience with <strong>PTC Windchill</strong>, especially workflow development and lifecycle configuration</li> <li>Strong knowledge of <strong>Java</strong>, having XML, Info*Engine, and Windchill OOTB mechanisms would be an advantage</li> <li>Experience with CAD/PLM integrations (e.g., CATIA, Siemens NX) is an advantage</li> <li>Analytical, structured, and solution oriented working style</li> <li>Strong communication skills and ability to work independently and collaboratively</li> <li>Fluent English skills (written and spoken)</li> </ul> <p><strong>What qualities we value in you</strong></p> <ul> <li><strong>Attention to detail</strong> you deliver clean, reliable technical solutions</li> <li><strong>Goal oriented mindset</strong> you stay focused and meet deadlines</li> <li><strong>Responsibility</strong> you take ownership of systems, code, and processes</li> <li><strong>Collaboration</strong> you work openly and effectively with cross functional teams</li> <li><strong>Respect</strong> you maintain a professional and constructive communication style</li> </ul> </div><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>KEY RESPONSIBILITIES</strong></p> <ul> <li>Manage projects end-to-end, from initial concept to successful delivery</li> <li>Define and document functional specifications</li> <li>Ensure alignment between business needs and technical implementation</li> </ul> <p><strong>Coordination &amp; Communication</strong></p> <ul> <li>Act as the main point of contact between business, technical, and operational teams</li> <li>Provide regular updates to stakeholders on project progress, risks, and timelines</li> <li>Facilitate collaboration, decision-making, and issue resolution</li> </ul> <p><strong>Monitoring &amp; Quality Assurance</strong></p> <ul> <li>Track deliverables and ensure deadlines are met</li> <li>Support testing phases (UAT, end-to-end validation) and ensure launch readiness</li> <li>Monitor issues and follow up using logs, test data, and performance indicators</li> </ul> <p><strong>Process Improvement</strong></p> <ul> <li>Identify and implement improvements in tools, workflows, and documentation</li> <li>Promote best practices in project management and delivery</li> </ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>2+ years of experience in technical project management, integration delivery, or a similar cross-functional technical role</p> <ul> <li>Degree in Computer Science or a related field</li> <li>Strong organizational and multitasking skills</li> <li>Autonomous, adaptable, and detail-oriented</li> <li>Experience with Agile methodologies is a plus</li> <li>Excellent communication and interpersonal skills</li> <li>Fluent in English (written and spoken); French is a plus</li> </ul><p></p></section>

<p>The Junior Solutions Engineer participates in the implementation of our TBML solution for our international clients: environment preparation, data integration, testing, production deployment, and user support. The position combines technical, functional, and relational aspects, in direct contact with clients, in French and English, and in close collaboration with our Product, R&amp;D, QA, and DevOps teams.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Engineering degree in computer science, information systems, data, or equivalent field.</li><li>First experience, internship, or significant project in development, integration, application support, or software solution implementation.</li><li>Good foundation in Linux, Docker, databases, SQL, and web applications.</li><li>Proven ease with AI tools.</li><li>Knowledge of Java, Spring Boot, Angular, PostgreSQL, Elasticsearch, or similar technologies is appreciated.</li><li>Ability to quickly understand technical architecture, data flows, and functional issues.</li><li>Very good level of French and English, both written and spoken.</li><li>Ease of communication with technical and business stakeholders.</li><li>Ability to simply explain a technical subject, ask the right questions, and rephrase client needs.</li><li>Analytical mind, curiosity, rigor, and sense of responsibility.</li><li>Autonomy, versatility, and ability to work on diverse subjects.</li><li>Occasional availability to support production deployments or client travel.</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Provide 2nd level support for network-related incidents and service requests (LAN, WAN, WLAN, VPN)</p><p>Troubleshoot and resolve escalated issues from 1st level support within defined SLAs</p><p>Monitor network performance and ensure system availability and reliability</p><p>Perform root cause analysis and implement corrective/preventive actions</p><p>Manage and maintain network devices (switches, routers, firewalls, access points)</p><p>Support configuration, installation, and upgrades of network infrastructure</p><p>Collaborate with global IT teams and external vendors when required</p><p>Contribute to documentation (network diagrams, procedures, knowledge base)</p><p>Participate in IT projects (network expansion, security improvements, migrations)</p><p>Ensure compliance with IT security policies and standards</p><p>Provide on-call support if required</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>University degree in Computer Science, Network Engineering, or related field</li><li>3 5 years of experience in network operations or IT infrastructure support</li><li>Strong knowledge of: TCP/IP, DNS, DHCP, VLANs, routing &amp; switching</li><li>Firewall technologies and VPNs</li><li>Network monitoring tools</li><li>Experience with enterprise network equipment (e.g., Cisco)</li><li>Good understanding of ITIL processes (incident, Request, problem, change management)</li><li>Strong troubleshooting and analytical skills</li><li>Ability to work under pressure and manage multiple priorities</li><li>Good communication skills in English</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Reporting directly to the Delivery Manager, you will be responsible for the operational management of a team of HelpDesk technicians, ensuring compliance with procedures and commitments.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Missions:</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">You manage daily production (priority management, planning, team task organization)</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">You will be responsible for implementing procedures and managing knowledge.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">You will be responsible for the integration, support, and training of your team members.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">You are responsible for ensuring the optimal functioning of production while respecting objectives, particularly in terms of customer service quality (reporting, statistical monitoring).</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">You are expected to contribute ideas to optimize the quality of service (participation in the technical committee).</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">You participate in providing support to users.</font></font></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">You have initial experience in IT and have already coordinated a team of helpdesk and/or field technicians. Your autonomy, analytical and synthesis skills will be key criteria for success in this position.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Mastery of the fundamental trades of service desk and/or proximity.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Technical knowledge of the environment used (business applications, diagnostic tools, office environment)</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Bachelor's degree plus a relevant qualification in computer science and/or a minimum of 3 years' experience in an equivalent position</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Supervision of a team 24/7</font></font></p><p></p></section>