وظائف مدير قسم المعجنات - تونس العاصمة تونس

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The holder of this position works closely with the Network Director and collaborates with the rest of the Network Directorate staff.</p><p><b>Activities</b></p><ul><li>Serve as an interface between all Directorates.</li><li>Assistance to the Director and coordination with other members of the Network Directorate.</li><li><b>Administration / Finance:</b></li><ul><li>Establish Network BCs and ensure their processing until invoicing and supplier payment.</li><li>Establish letters, memos...</li><li>Receive telephone calls and filter them.</li><li>Reception, Dispatching, filing, and processing of mail, invoices, Client files, Supplier files, memos...</li><li>Maintain a follow-up of the DR's mail from reception to closure.</li><li>Set up and follow an action plan for tasks to be performed by each member of the Network Directorate.</li><li>Assists the Network Directorate (schedule management, travel organization, communication, meeting preparation, reception, seminar organization...).</li><li>Credit management and DMA.</li><li><b>HR:</b></li><ul><li>Management of leave / mission orders / expense reports for the DR.</li><li>Follow-up of mileage relative to monthly card consumption for all itinerant employees of the Network Directorate...</li><li><b>Interim:</b></li><li>Network back office in case of absence, customer service &amp; ADV if needed.</li><li><b>Monitoring of network activities, reporting, and transverse coordination:</b></li><ul><li>Ensure KPI updates and follow-up of action plans related to training and customer service activities.</li><li>Guarantee the administrative follow-up of network training (reservations, orders, archiving).</li><li>Prepare periodic reports for the Network Director.</li><li>Produce summaries for network meetings and follow up on the implementation of action plans.</li><li>Animate transversal cooperation between the teams of the Network Directorate by ensuring the coordination of common subjects, the fluid circulation of information, the follow-up of transverse actions, and the alignment of stakeholders on network objectives and priorities.</li><li>Coordinate transverse subjects by ensuring the interface between teams and the follow-up of actions.</li><li>Ensure structured filing and archiving of documents and reports related to network activities.</li></ul></ul></ul></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Degree in management: commercial, finance, or equivalent. Previous experience in a similar role is highly desirable.</p><p>Mastery of IT tools.</p><p>Demonstrate good organization.</p><p>Be able to work in a team.</p><p></p></section>

<p>Manages and supervises the Warehouse Management org unit according to defined objectives and KPIs - Identifies potential for improvement in area of responsibility, offers consulting and contributes to improvement of service delivery - Takes responsibility for standard &amp; governance adherence and process execution - Leads the direct reports in the area of responsibility - Plans the regular team activity in order to cover all the activity stages and reply to all the requests received - Defines the team members objectives, tasks and responsibilities. Provides clear instructions, monitoring and evaluation of the results - Identifies the training and development needs of direct reports, follows the subordinates' professional development and provides assistance for using newly acquired knowledge - Proposes and applies measures for improving team performance, organizational flexibility, diversity, succession planning, coaching, change management and personal growth Functional accountability for Warehouse Management on country level - Ensures the completeness of activities (unloading, reception, labeling, storage, handling picking, sequencing, loading and shipping) inside the Raw Material/Semi-Finished/Finished Goods warehouse - Ensures good management of the technical equipment used in the warehouse, while safety rules are respected - Ensures the accuracy of stocks within the warehouse</p><p><strong>Desired Candidate Profile</strong></p><h2>Qualifications and Experience</h2> <p>Education : University Degree</p> <p>Experience : Min 5 years in SCM</p> <p>Languages : Frensh and English</p> <h2>Functional / Professional :</h2> <ul> <li>Inventory Management</li> <li>Inventory Positioning</li> <li>Kanban / Pull Scheduling</li> <li>Labeling</li> <li>Materials Handling</li> <li>Packaging</li> <li>Warehouse Management Systems</li> <li>Materials Replenishment</li> <li>Shipping Documents</li> <li>Vendor-Managed Inventory</li> </ul> <h2>Method :</h2> <ul> <li>Escalation Procedures</li> <li>Value Stream Mapping</li> <li>Performance Indicators</li> <li>Performance Measurement</li> <li>Push Systems</li> <li>Waste Control Procedures</li> <li>Problem Solving Techniques</li> <li>Continuous Improvement Techniques</li> <li>Presentation Skills</li> <li>Standards and Procedures</li> </ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Responsibilities Binance Angels program - Recruit, train, and manage Binance Angels (volunteer community program). Events &amp; meetups - Organise and host online and offline community events, meetups, webinars, workshops, and educational sessions to drive engagement and brand awareness. Telegram/Discord moderation - Lead moderation of regional Telegram and Discord groups, including implementing bots, mini-games, and community campaigns. Partnerships &amp; university outreach - Build partnerships with local crypto communities, student groups, and universities to expand Binance Academy reach. Content creation &amp; localisation Create, translate, and proofread community content in English and local languages for regional relevance. Platform expansion - Explore and introduce new community-friendly platforms to extend the local user base and brand awareness. Brand promotion &amp; community support - Promote Binance's brand, products, and campaigns while providing high-quality community support. User acquisition through community - Turn community awareness into traders and traders into advocates via owned community channels. Feedback loop - Collect user insights, market trends, and community feedback and relay to internal Product, Growth, and Marketing teams.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Minimum 2 4 years in community management, event organisation, or related fields.</li><li>Crypto and Binance enthusiast - actively uses Binance products (Spot, Margin, Futures, P2P, Earn) and understands crypto/blockchain terminology (DeFi, Web3, NFT).</li><li>Experience curating content for social media platforms; Twitter, Telegram, Discord, Facebook, WhatsApp.</li><li>Proven community or event management experience with strong ownership and emotional intelligence.</li><li>Familiarity with Telegram moderation tools, bots, and community engagement campaigns.</li><li>Strong analytical mindset (comfortable with data, dashboards, ROI tracking)</li><li>Strong conflict resolution and communication skills with the ability to manage difficult conversations constructively.</li><li>Ability to work flexible hours (crypto communities are active round the clock).</li><li>Fluent English</li><li>Deep understanding of the West African social media landscape and community behaviour.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Administrates organizational master data globally</p><p>Trains administration of organizational management within HR systems internationally, including preparation, execution and documentation of trainings</p><p>Acts as first level support in case of questions regarding organizational master data administration</p><p>Analyzes quality of organizational master data and coordinates correction</p><p>Prepares organizational changes by collecting and preparing related organizational and employee data, presentation slides, ...</p><p>Coordinates implementation of organizational changes, mainly with IT and local HR teams</p><p>Participates in global projects on organizational development and organizational master data</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>University Degree</li><li>First experience in reporting, data analysis, or HR is considered an advantage</li><li>Good knowledge of Microsoft Excel, PowerPoint, and SAP; knowledge of SuccessFactors is a plus</li><li>Structured, detail-oriented, and well-organized working style</li><li>Strong analytical mindset with an affinity for working with data</li><li>Strong communication and interpersonal skills, with the ability to collaborate effectively across teams</li><li>Very good English skills, both written and spoken</li><li>Reliable team player with strong organizational and coordination skills</li><li>Ability to work in an operational HR Analytics environment</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Activities Finality of the position? Identify, evaluate and control all risks: working conditions, safety of people and equipment. The impact of industrial activity on the environment? Operate the safety and environmental management system. Position dimension? Implement HSE procedures and policies in compliance with HSE Management System requirements? Raise awareness among all site personnel on compliance with HSE procedures? Main Activities? Ensure the implementation and updating of IPE related to significant energy uses. Ensure monitoring of SER, current IPE values, values of all relevant factors at predetermined intervals. Define energy targets. Adjust and compare current IPE values with SER and energy targets. Assist in defining and applying objectives for industrial risk prevention safety according to the regulatory context and site safety policy. Provide operational support to all internal departments to ensure compliance with safety and environmental requirements. Maintain permanent monitoring of regulatory changes related to hygiene, health, safety, environment, and working conditions; analysis of regulatory, normative, and other requirement compliance and application. Monitor safety and environmental indicators and implement corrective and preventive actions necessary in case of non-achievement of objectives. Assist in establishing and implementing (with operational management) an HSE improvement program. Analyze risks related to positions and the site and implement necessary measures to control them. Update the risk analysis table and evaluate the control level. Analyze aspects/impacts and implement necessary measures to control them. Update the aspect analysis table and evaluate the control level. Participate with different departments in the design of workstations, the choice of equipment, the definition of methods and processes that respect safety and the environment. Monitor hygiene/health/safety/environment suggestions, analyze near misses/care/accidents to determine causes and necessary corrective and preventive measures. Implement and monitor action plans in hygiene, safety, and environment. Assist in establishing, updating, and implementing procedures in hygiene, safety, and environment. Design and conduct internal training actions to raise teams' awareness of HSE risk prevention. Drive improvement actions and ensure HSE targets are met. Ensure monitoring of energy collection plans and measurement of IPE related to energy uses. Report performance and improvement suggestions to management and the energy management team. Conduct HSE self-inspections to identify and correct HSE risk situations concerning personnel and external companies, whether they are malfunctions, behaviors, or related to equipment or procedures (audits). Participate in CSST meetings, safety correspondents. Waste management in its final phase. Site safety monitoring and management. Ensure compliance with legal, regulatory, and conventional provisions relating to occupational safety. Supervise the execution of occupational safety programs. Inspect workplaces to detect and report hazards to prevent risks and ensure the use of preventive measures. Identify causes of work accidents and present proposals to prevent them and ensure worker safety within the company. Train workers in the use of preventive equipment. Conduct awareness and preventive education dissemination among workers.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Training and technical skills: Master's degree in HSE with at least 6 years of experience in a similar position. Good knowledge of the company, its processes, and work organization. Knowledge and understanding of HSE regulations. Ability to analyze risks/aspects to evaluate impacts and define action plans. Knowledge of concepts related to improving working conditions: noise pollution, risks related to electrical equipment and installations, ventilation and pollutant capture. Knowledge of collective and individual protection devices. Ability to lead first intervention and/or first aid teams. Manage priorities, especially in terms of safety. Clearly write procedures and instructions. Raise awareness and train teams. Conduct internal audits and perform subcontractor audits according to the Safering and ISO 14001 standard. Monitor indicators, report on developments, and propose improvements. Project management and planning skills. Good technical knowledge in the HSE field to effectively communicate with operational teams. Knowledge of Hutchinson's 12 essentials. Knowledge of ISO 14001 V 2015 standard. Develop and track relevant dashboards. Master UES, IPE related to its activity. Professional aptitudes: Adapt to changes. Communicate orally and in writing by adapting to different cultures. Curiosity and good synthesis skills to conduct relevant monitoring. Regulatory on HSE themes and technological innovations. Have a sense of relationships and diplomacy. Work in a team, explain, train. Anticipate problems or react quickly to them. Organize oneself, demonstrate rigor. Have a sense of responsibility, rigor, and transversal management.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Who we are <p>Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br> Job Description <p><strong>THE JOURNEY<br> <br> Be a part of a team where you will:</strong></p><br><br><ul><li><p>Have an Important role in defining Glovo’s local Marketing strategy, adapting the global playbook to local needs.&nbsp;</p><br><br></li><li><p>Apply your expertise in quantitative analysis, data mining, and the presentation of data to see beyond the numbers and understand how our users interact with our consumer products, identify growth opportunities, and execute projects to drive growth and engagement</p><br><br></li><li><p>Understand local media landscape and define the right mix of digital/non-digital investment to maximize user base growth within the agreed CAC (Cost of Acquisition) targets.</p><br><br></li><li><p>Track the Market dynamics and competitor activities.</p><br><br></li><li><p>Lead local Marketing activations (offline and online) in coordination with Commercial/other involved teams</p><br><br></li><li><p>Own the tracking and expenditure of the Marketing budget for the country.&nbsp;</p><br><br></li><li><p>Track and monitor key Growth metrics providing the appropriate visibility to stakeholders.&nbsp;</p><br><br></li><li><p>Lead the ideation and execution of product changes that drive growth, partnering with Partner Operations, Operations, Finance, Content and Sales.</p><br><br></li><li><p>Establish shared vision across the company for growth product optimizations by building consensus on priorities leading to major product improvements.</p><br><br></li><li><p>Communicate and simplify concepts to the audience's needs</p><br><br></li></ul> Qualifications <p><strong>WHAT YOU WILL BRING TO THE RIDE</strong></p><br><br><ul><li>Bachelor's degree in Business, Math, Engineering, Stats or Quantitative field</li><li><p>3-4 years of experience in a leading FMCG company or in the E-commerce sector performing in a role of similar or larger responsibilities.&nbsp;</p><br><br></li><li><p>Proven track record of delivering business growth, experience defining investment strategy and executing integrated marketing campaigns across digital and non-digital channels</p><br><br></li><li><p>Strong analytical skills. You are comfortable dealing with high growth and complex business challenges. SQL knowledge is a plus&nbsp;</p><br><br></li><li><p>Strong business acumen and passion for end-to-end project management (from ideation and analysis into implementation).</p><br><br></li><li><p>Stakeholder management: capacity to influence decision-making, resolve conflicts, and ensure project success while balancing stakeholder priorities</p><br><br></li><li><p>Hands-on attitude: You’ll have to roll up your sleeves!</p><br><br></li><li><p>Proficiency in English&nbsp;</p><br><br></li><li><p>Ninja expertise with Excel / Google Sheets (is a must)</p><br><br></li><li><p>Strong consumer understanding skills</p><br><br></li></ul> Additional Information <p>Individuals representing diverse profiles,&nbsp;<strong>and abilities,</strong>&nbsp;encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there!&nbsp;<strong>Skills can be learned, and embracing diversity is invaluable.</strong></p><br><br><p><strong>We believe driven talent deserves:</strong></p><br><br><ul><li> Top-notch private health insurance to keep you at your peak.</li><li> Monthly Glovo credit to satisfy your cravings!</li><li> Discounts on transportation, food, and even kindergarten expenses.</li><li>️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!</li><li> Enhanced parental leave.</li><li> Online therapy and wellbeing benefits to ensure your mental well-being.</li></ul><br><p>At Glovo, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences. <strong>Learn more about our Leadership Principles </strong><strong><u>here</u></strong><strong>.</strong></p><br><br><p>Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.</p><br><br><p>Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).</p><br><br><p><strong>So, ready to take the wheel and make this the ride of your life?</strong><br> <br> Delve into our culture by taking a peek at our Instagram and check out our LinkedIn and website!</p><br><br> <br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><div> <p> <strong>JOB SUMMARY</strong> </p> <p> </p> <p>The Assistant Controller manages the day-to-day operation of the Accounting Office. Primary responsibilities include financial analysis and financial reporting, budgeting/forecasting, audit and control, asset and liability reconciliation, working capital and cash control.</p> <p> </p> <p> <strong>CANDIDATE PROFILE </strong> </p> <p> </p> <p> <strong>Education and Experience</strong> </p> <p> 4-year bachelor's degree in Finance and Accounting or related major; no work experience required.</p> <p> </p> <p> <strong>CORE WORK ACTIVITIES</strong> </p> <p> </p> <p> <strong>Assisting in Management of Accounting Team</strong> </p> <p> Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</p> <p> Oversees internal, external and regulatory audit processes.</p> <p> Ensures that regular on-going communication occurs with employees to create awareness of business objectives, communicate expectations, and recognize performance.</p> <p> Celebrates successes by publicly recognizing the contributions of team members.</p> <p> Establishes and maintains open, collaborative relationships with employees.</p> <p> Provides excellent leadership (e.g., differentiates top performers, fosters teamwork and encourages work/life balance).</p> <p> Ensures employees establish and maintain open, collaborative relationships within their team.</p> <p> Participates in the employee performance appraisal process, providing feedback as needed.</p> <p> Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.</p> <p> Ensures property policies are administered fairly and consistently.</p> <p> Utilizes an "open door" policy.</p> <p> Solicits employee feedback.</p> <p> </p> <p> <strong>Managing Projects and Policies </strong> </p> <p> Generates and provides accurate and timely results in the form of reports, presentations, etc.</p> <p> Analyzes information and evaluates results to choose the best solution and solve problems.</p> <p> Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data.</p> <p> Ensures that the P&amp;L is accurate (i.e., costs are properly matched to revenue, costs are recorded in the proper accounts) and statements are delivered to appropriate individuals in a timely manner.</p> <p> Reconciles balance sheet.</p> <p> Ensures tax rates used for sales/use tax are current and proper amounts are collected and/or accrued.</p> <p> Ensures compliance with standard and local operating procedures (SOPs and LSOPs).</p> <p> Ensures account balances are supported by appropriate documentation in accordance with SOPs.</p> <p> Reviews audit issues and makes corrections as necessary.</p> <p> Ensures property permits, licenses and if applicable vendor contracts are current.</p> <p> Leverages centralized accounting processes and shared services.</p> <p> </p> <p> <strong>Demonstrating and Applying Accounting Knowledge </strong> </p> <p> Demonstrates knowledge of job-relevant issues, products, systems, and processes.</p> <p> Keeps up-to-date technically and applying new knowledge to your job.</p> <p> Uses computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.</p> <p> Uses relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.</p> <p> Leverages technology and effectively uses information systems and tools to generate financial reports and provide managers with analytical support to drive decision-making.</p> <p> </p> <p> <strong>Proving Financial Information and Guidance to Others</strong> </p> <p> Informs and/or updates the executives, the peers and the subordinates on relevant financial information in a timely manner.</p> <p> Attends critique meetings to review information with management team.</p> <p> Advises the Director of Finance on existing and evolving operating/financial issues.</p> <p> Communicates financial concepts in a clear and persuasive manner that is easy to understand and drives desired behaviors.</p> <p> Provide direction and assistance to other organizational units regarding accounting and budgeting policies and procedures, and efficient control and utilization of financial resources.</p> <p> Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</p> <p> </p> <p> <strong>Maintaining Finance and Accounting Goals</strong> </p> <p> Submits reports in a timely manner, ensuring delivery deadlines.</p> <p> Ensures profits and losses are documented accurately.</p> <p> Achieves and exceeds goals including performance goals, budget goals, team goals, etc.</p> <p> Develops specific goals and plans to prioritize, organize, and accomplish your work.</p> <p> Monitors all taxes that apply, ensuring that taxes are current, collected and/or accrued.</p> <p> Supports a strong accounting &amp; operational control environment to safeguard assets, improve operations and profitability and manage business risks.</p> <p> </p> </div> <div> </div> <p> <i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i> </p></div></section>

<p>About Vneuron and Reis RCS Vneuron is a fast-growing RegTech company helping financial institutions stay ahead of compliance and risk challenges. Our solution, Reis RCS , supports banks and financial services in fighting financial crime through advanced technology. In 2025, Vneuron was named among the Top Innovators in the FinCrimeTech50 and won the Best Compliance as a Service Solution at the RegTech Insight Awards Europe. We've also been recognized in the RegTech100 for the fourth year in a row on a global list of the most innovative companies in the field. If you're looking to join a team that's making a real impact in the world of compliance and technology, Vneuron is the place to be. Our Culture &amp; Values Vneuron puts the development of its team at the heart of its priorities. We provide a pleasant and comfortable work environment. Our organization is collaborative and flat-structured. And, our management is available and present. Moreover, We have a passionate and committed young team who values respect and sharing spirit. You will be surrounded by highly skilled experts willing to guide you to evolve in all aspects of your career. We aim to spread our innovative technology worldwide, so we can take part in generating a positive impact. We believe that every person is unique and special. Thus, we provide attentive and active listening to your ideas and propositions as we believe that you will have an essential role in achieving our next milestone. Why would you love to join us? Challenging context to expand your technical and professional skills Opportunity to start a promising career Pleasant and comfortable work environment (Relaxation and play areas) Work along with our passionate and brilliant Spark team Highly qualified mentor to guide you through the realization of your project Being surrounded by Highly skilled experts in different fields such as Software Architecture, Software Release Management, Software Quality Assurance, Project Management, Consulting, Selling, etc. Equal opportunity no matter your gender, religion, culture, color, etc. Key Responsibilities Monitor and track the progress of project delivery, both internally and in coordination with clients. Ensure ongoing follow-up of project schedules, milestones, and deliverables. Prepare, formalize, and monitor meeting minutes, action plans, and project status reports. Coordinate and collaborate closely with internal teams (Product, Development, QA, Delivery, Support) to ensure alignment and timely execution. Contribute to the structuring and continuous improvement of project management practices and reporting. Support project managers in identifying risks, dependencies, and deviations, and in implementing corrective actions when required. Next Steps If you have the ambition to stimulate your career with new challenges while capitalizing on your potential and your perpetual thirst for learning, what are you waiting for? Apply Now and Contribute to our international success! Follow us on LinkedIn and please feel free to share this post with others!</p><p><strong>Desired Candidate Profile</strong></p><p>Degree in Computer Engineering or a closely related field. Minimum of 1 year of experience in a Project Management Office (PMO) role or equivalent project coordination position. Strong organizational and analytical skills, with the ability to manage multiple projects simultaneously. Good understanding of software development environments, ideally within a FinTech or regulated context. Strong written and verbal communication skills in both French and English, with the ability to interact effectively with technical and non-technical stakeholders. Ability to work collaboratively in a cross-functional and fast-paced environment.</p>

<p>The role Reporting to the Head/Deputy Head of MENA, the Head of Office will lead DCAF s programmes and engagement in Tunisia. The successful candidate will be based in Tunisia, subject to the issuance of the relevant work permit by the Tunisian authorities and in compliance with Tunisian applicable laws. The incumbent will manage the Tunisia programme team and represent DCAF as assigned and designated. 1. Representation Engage with national stakeholders on matters pertaining to the security sector to identify and develop new and existing entry points in DCAF s engagement in Tunisia. Represent DCAF in Tunisia as assigned, as well as in other contexts, as agreed, developing, cultivating and nurturing DCAF s networks and partnerships in Tunisia and across the North Africa region as appropriate. Ensure visibility of DCAF Tunisia s work with stakeholders and donors. Represent and speak on behalf of DCAF at high level conferences, meetings and other events, including leading dialogues and stakeholder engagement. 2. Leadership Strategic planning, execution and implementation of programs in line with national priorities and DCAF s mandate. Provide advice on technical issues within the areas of accountability, transparency and effectiveness of the security sector. Support the development and roll-out of relevant strategies, policies, as well as institutional and operational guidelines pertaining to DCAF s work on SSG/R. Lead the Tunisia team through management, supervision, mentoring, coaching and management of performance of staff. 3. Programme Management Manage all aspects of the implementation of the Tunisia program, overseeing a portfolio of program components with diverse partners. Liaise and coordinate with relevant national and international stakeholders, including executive and legislative authorities, security providers, and others. Ensure continuous consultation and coordination with national partners for the planification and implementation of activities. Support the monitoring and evaluation of the program through data collection, internal or independent evaluations, course correction and/ or iteration. Contribute to the conceptualization, development and execution of research and knowledge development efforts. Ensure communication with the MENA team in Geneva is seamless and comprehensive. Contribute to the oversight and efficient execution of budget approved by management, ensuring that all donor obligations are duly met in a timely manner.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>An advanced degree in development, security studies, political science, law, international relations, or related field.</li><li>A minimum of 10 years of relevant experience, including in operational roles, of which a minimum of 5 years of field work in the MENA region, preferably in/on Tunisia and/or across North Africa, with a track-record of achievements in the fields of peace, security, or related areas of expertise.</li><li>Considerable experience (minimum of five years) as a programme manager, including management of a team, ideally working on related areas promoting an accountable and efficient security sector.</li><li>Strong understanding of security sector governance and reform and expert-level knowledge and understanding of DCAF s areas of expertise and mandate.</li><li>Proven understanding of the Tunisian context, culture and security/political dynamics.</li><li>Proven ability to communicate, negotiate and work with high level executives, government officials, and non-governmental and multinational organisations.</li><li>Excellent communication skills, with perfect command of written and spoken French and English, with Arabic considered a strong asset.</li><li>Strong planning, coordination, analytical and management skills.</li></ul>

<p><font dir="auto" ><font dir="auto" >Prepare and lead the MPS (pre-PDP) routines for their production unit. Launch work orders daily in the various workshops based on material availability and workshop workload. Alert the supply department in case of actual or anticipated component shortages. Monitor the progress of work orders, report any deviations, and participate in finding solutions. Adhere to the standards and procedures related to the use of the ERP system. Ensure consistency of schedules between the different workshops. Analyze activity performance indicators (MPS adhesion, work-in-process and semi-finished goods levels, shortages, etc.). Lead/participate in the management routines of their department. Participate in improvement projects. Comply with environmental/safety instructions and procedures and alert their line manager or the environmental/safety representative in case of an incident.</font></font></p><p><strong>Desired Candidate Profile</strong></p><ul><li><font dir="auto" ><font dir="auto" >Dynamism</font></font></li><li><font dir="auto" ><font dir="auto" >Reactivity</font></font></li><li><font dir="auto" ><font dir="auto" >Good communication</font></font></li><li><font dir="auto" ><font dir="auto" >Active listening</font></font></li><li><font dir="auto" ><font dir="auto" >Interpersonal skills</font></font></li><li>Organisation</li></ul>

<p><b>. Responsibilities</b></p><p><br></p><p>Under the supervision of the DESAIN Project Manager and the Head of Mission of ICU Tunisia, the Project Assistant will be responsible for:</p><p><br></p><p>To ensure the daily administrative, logistical and operational monitoring of the DESAIN project activities.</p><p>Organize meetings, workshops, seminars, training sessions and field trips for the team.</p><p>Drafting meeting minutes, reports, periodic activity reports and follow-up summaries.</p><p>Ensure the management, classification and systematic archiving of project documentation (contractual documents, deliverables, correspondence, supporting documents).</p><p>Supporting the preparation and monitoring of payment files, service or purchase contracts, narrative and financial reports related to the project.</p><p>Maintain day-to-day administrative liaison with project partners, including local representatives from the public and private sectors.</p><p>Conduct field visits to monitor project activities or to collect documentation or information important for the smooth running of the project.</p><p>Contribute to the development and dissemination of internal and external communication materials for the DESAIN project.</p><p>5. Desired Profile</p><p><br></p><p>Training</p><p><br></p><p>University degree (Bachelor's or Master's) in management, business administration, sustainable development, environmental science, energy engineering or a similar discipline.</p><p>Professional experience</p><p><br></p><p>Professional experience of between 2 and 4 years in administrative support or development project management.</p><p>Proven experience in at least one of the following areas is required (experience in two or three areas will be a significant asset):</p><p>Operational and/or logistical support for international cooperation projects of NGOs;</p><p>Administrative and financial monitoring of environmental, energy or sustainable development projects;</p><p>Organization of multi-stakeholder events and management of partner relationships.</p><p>Prior experience on projects funded by international donors (UN, EU, bilateral agencies or others) is required.</p><p>Required supporting documents</p><p><br></p><p>Two contact details for reference persons (hierarchical superior or project manager) who can be contacted for verification.</p><p>6. Required skills</p><p><br></p><p>Good knowledge of administrative and logistical management procedures for development cooperation projects.</p><p>Excellent command of French and English (spoken and written).</p><p>Perfect mastery of the Office suite (Word, Excel, PowerPoint) and online collaborative work tools (Calendar, Drive, meeting tools).</p><p>Excellent writing, summarizing and document management skills.</p><p>Strong sense of organization, rigor, autonomy and team spirit.</p><p>Ability to manage task priorities and meet tight deadlines.</p><p><strong>Desired Candidate Profile</strong></p><ul><li><br></li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong><font dir="auto" ><font dir="auto" >Job Description</font></font></strong></p><p><strong><font dir="auto" ><font dir="auto" >MAIN MISSIONS</font></font></strong></p><ul><li><font dir="auto" ><font dir="auto" >Is responsible for overseeing and implementing quality control processes to ensure that products meet specified quality standards.</font></font></li><li><font dir="auto" ><font dir="auto" >Ensure quality control of raw materials, packaging and finished products</font></font></li><li><font dir="auto" ><font dir="auto" >Alert the relevant departments if a non-compliance is detected.</font></font></li><li><font dir="auto" ><font dir="auto" >Conduct root cause analysis, define and implement the necessary corrective actions</font></font></li><li><font dir="auto" ><font dir="auto" >Following research and development projects within the framework of testing new raw materials, domestication of new products.</font></font></li><li><font dir="auto" ><font dir="auto" >Ensure that raw materials, packaging, work-in-progress and finished products conform to the defined specifications.</font></font></li><li><font dir="auto" ><font dir="auto" >To actively participate in the continuous improvement of product and process quality.</font></font></li></ul><p><strong><font dir="auto" ><font dir="auto" >Main responsibilities and obligations</font></font></strong></p><p><strong><font dir="auto" ><font dir="auto" >Quality control</font></font></strong></p><ul><li><font dir="auto" ><font dir="auto" >Monitor the quality of semi-finished and finished products according to the specifications communicated in the control plan and alert your line manager and the production department in case of non-conformity.</font></font></li><li><font dir="auto" ><font dir="auto" >Collect samples according to the control plan and ensure their traceability.</font></font></li><li><font dir="auto" ><font dir="auto" >Prepare the samples and carry out the tests in accordance with the defined protocols.</font></font></li><li><font dir="auto" ><font dir="auto" >Interpret the analysis results and raise the alarm in case of non-compliance.</font></font></li><li><font dir="auto" ><font dir="auto" >Participate in the development and validation of new formulations in conjunction with the R&amp;D department.</font></font></li><li><font dir="auto" ><font dir="auto" >Adhere to sampling protocols, inspection techniques and testing methodologies that comply with industry standards and regulatory guidelines.</font></font></li><li><font dir="auto" ><font dir="auto" >Sample library management</font></font></li></ul><p><strong><font dir="auto" ><font dir="auto" >Documentation and traceability</font></font></strong></p><ul><li><font dir="auto" ><font dir="auto" >Ensure traceability of the various controls carried out, using control sheets for raw materials, packaging, and SAP for finished products.</font></font></li><li><font dir="auto" ><font dir="auto" >Validate the finished product work orders in SAP</font></font></li><li><font dir="auto" ><font dir="auto" >Ensure the PF control table is completed as part of the reporting process.</font></font></li><li><font dir="auto" ><font dir="auto" >Contribute to the drafting and updating of quality procedures</font></font></li></ul><p><strong><font dir="auto" ><font dir="auto" >Non-conformity management</font></font></strong></p><ul><li><font dir="auto" ><font dir="auto" >Identify and record internal and external non-conformities.</font></font></li></ul><p><strong><font dir="auto" ><font dir="auto" >Interaction with production</font></font></strong></p><ul><li><font dir="auto" ><font dir="auto" >Working closely with production operators to ensure the quality of finished products.</font></font></li><li><font dir="auto" ><font dir="auto" >Suggest production adjustments if necessary.</font></font></li><li><font dir="auto" ><font dir="auto" >Add to that the responsibility in accordance with the ISO 9001 standard.</font></font></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><font dir="auto" ><font dir="auto" >Bac +3 (BTS / Licence) in Chemistry, Materials, Quality or equivalent.</font></font></li><li><font dir="auto" ><font dir="auto" >Two or more years of experience in an industrial environment within a similar sector of activity</font></font></li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The HR Generalist is a strategic and operational HR partner within the HR function, responsible for designing and delivering Learning &amp; Development initiatives, organizational effectiveness programs, talent retention strategies, employee engagement, and health &amp; wellbeing solutions for the Tunisia branch office. Operating in a highly regulated oil &amp; gas environment, the role ensures workforce capability, compliance with Tunisian labor law and hydrocarbons regulations, and alignment with HSSE standards. It works closely with the HR &amp; Communication Manager to translate the people strategy into concrete programs that strengthen culture, enhance performance, and support business continuity. Complementing the HR &amp; Payroll Administrator, who manages payroll and administrative processes, the HR Generalist owns the broader HR generalist and organizational development scope. The role is expected to operate with significant autonomy, lead cross-functional HR initiatives, act as a trusted advisor to line managers, and drive continuous improvement of HR practices across Mazarine Tunisia s operations.</p><p><strong>RESPONSIBILITIES &amp; TASKS</strong></p><p><strong>Learning, Training &amp; Development</strong></p><ul><li>Lead the design and implementation of training programs that build technical, managerial, behavior and HSSE (Health, Safety, Security &amp; Environment) capabilities critical to oil &amp; gas operations;</li><li>Support the HR &amp; Communication Manager in developing the annual Training &amp; Development plan, ensuring alignment with strategic objectives, compliance requirements, and identified workforce capability gaps;</li><li>Coordinate and deliver technical, managerial, soft-skills, and HSSE training programs: conduct needs analysis, source accredited providers, manage scheduling and logistics, and oversee post-training evaluation;</li><li>Build and maintain a comprehensive training catalogue covering operational, compliance, and leadership development needs; ensure relevance, quality, and alignment with industry standards;</li><li>Track training utilization, certification renewals, and budget consumption; produce regular reporting to the HR &amp; Communication Manager and ensure audit readiness;</li><li>Maintain training records and individual development plans in the HRIS, rotation compliance and mandatory HSSE certifications;</li><li>Identify and propose innovative learning formats (e-learning, coaching, peer learning, mentoring, simulation-based training) adapted to oil &amp; gas operational realities;</li><li>Contribute to continuous improvement of organizational effectiveness by integrating best practices from the energy sector and supporting long-term talent pipeline development.</li></ul><p><strong>HR Organisation</strong></p><ul><li>Ensure organizational structures remain aligned with evolving business needs and the operational realities of oil &amp; gas activities;</li><li>Update and maintain HR System, to reflect structural changes;</li><li>Support job evaluation processes, competency mapping, and grading recommendations, ensuring consistency with industry benchmarks and internal equity;</li><li>Conduct competency assessments and collaborate with line managers to align employee skill profiles with technical, HSSE, and leadership requirements specific to oil &amp; gas operations;</li><li>Maintain and standardize job description documentation, ensuring accuracy, and alignment with company standards;</li><li>Provide analytical support for workforce planning, including headcount reporting, skills &amp; competencies gap assessments, succession planning, and organizational design proposals.</li></ul><p><strong>Performance Management &amp; Retention</strong></p><ul><li>Coordinate the full performance management cycle, ensuring alignment with corporate objectives, HSSE standards, and oil &amp; gas operational realities;</li><li>Lead the annual and mid-year review processes: train managers, track completion, and consolidate outcomes with accuracy and consistency;</li><li>Support line managers in conducting effective performance conversations, providing coaching tools and frameworks to ensure fairness, transparency, and compliance;</li><li>Analyze performance outcomes to identify trends, risks, and development needs; escalate findings to the HR &amp; Communication Manager with actionable recommendations;</li><li>Design and implement targeted retention initiatives, including stay interviews, retention risk analysis, and tailored action plans for key staff;</li><li>Propose recognition programs that link performance results to both monetary and non-monetary rewards, reinforcing engagement and retention;</li><li>Monitor and report on key people indicators such as turnover and performance in collaboration with Group;</li><li>Contribute to building a culture of meritocracy and recognition, ensuring that performance management supports both employee motivation and business continuity.</li></ul><p><strong>Culture, Employee Engagement &amp; Wellbeing</strong></p><ul><li>Promote company culture and HSSE values, ensuring employees experience a positive, inclusive, and supportive working environment across operations;</li><li>Design and deliver onboarding programs that immerse new joiners in the company s culture, values, compliance standards, and safety practices specific to the oil &amp; gas industry;</li><li>Plan and coordinate team-building activities, internal events, and engagement programs that strengthen collaboration and reinforce a culture of safety and performance;</li><li>Administer and analyze employee engagement surveys; present findings to leadership and facilitate action planning to address workforce concerns and enhance retention;</li><li>In coordination with the Administration department, support the deployment of workplace initiatives contributing to a positive and engaging work environment;</li><li>Take an active part in all Labor union negotiations and social dialogue processes contributing to preparation, attending sessions, and monitoring the execution of commitments;</li><li>Act as a visible and approachable HR contact for culture and engagement matters, fostering trust, psychological safety, and a strong sense of belonging within a multicultural workforce.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Diploma Bachelor's degree (License, Bac+3) required, Master's degree (Bac+5) preferred, in Human Resources Management, Law (Social/Labor Law), Business Administration;</li><li>Additional certification or continuing education in Tunisian labor law, social security (CNSS) regulations or payroll practice is an asset;</li><li>Additional certifications in HSSE, labor relations, or international HR practices (e.g., CIPD, SHRM, trainings) considered an asset.</li><li>Minimum 5 years of progressive HR generalist experience, including exposure to labor law compliance, employee relations, and organizational development in Tunisia;</li><li>Demonstrated ownership of Learning &amp; Development, performance management, employee engagement, and retention programs in complex industrial or oil &amp; gas environments;</li><li>Proven track record in training design, delivery, and budget management, including HSSE (Health, Safety, Security &amp; Environment) programs and mandatory certifications;</li><li>Strong familiarity with Tunisian labor law, hydrocarbons code, and HR compliance requirements, including union relations and inspection procedures;</li><li>Experience in HRIS Systems and Microsoft Office (PowerPoint, Excel, Word), with the ability to produce executive-ready reports and analytics dashboards.</li><li>French, Arabic and English verbal and written (all three required).</li></ul><p></p></section>

<p><strong>Project Management Processes</strong> Maintain, develop, and continuously optimize project management processes, methodologies, standards, and tools. Drive the continuous improvement of project management documentation, templates, and best practices. Ensure alignment of project management processes with organizational objectives and industry standards. Promote process standardization and operational excellence across all projects. <strong>Project Management Software</strong> Act as the primary interface between the PMO and IT department regarding project management software and applications. Support project managers and stakeholders in the effective use of project management tools. Coordinate testing and validation of new software features and enhancements. Gather user feedback and contribute to the continuous improvement of project management applications. <strong>Project Management Qualifications &amp; Training</strong> Serve as the key interface to Human Resources for all project management training and qualification topics. Plan, organize, and conduct training sessions on project management processes, tools, methodologies, and software solutions. Coordinate project management training programs delivered by external training providers and partners. Support the development of project management competencies throughout the organization. <strong>Project Management Governance</strong> Plan, organize, and conduct project governance assessments. Organize Project Steering Committee (PSC) meetings at account level and report relevant KPIs. Plan, prepare, facilitate, and document Gate Reviews, project kick-offs, and Lessons Learned workshops. Conduct regular global awareness sessions to communicate project management updates, changes, and best practices. Establish and maintain a global platform for collaboration and knowledge exchange among project management stakeholders. Manage regular stakeholder feedback cycles and ensure continuous improvement initiatives are implemented. Track, analyze, and report project portfolio and departmental KPIs to management.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s degree in business administration, International Management, Project Management, Engineering, or a related field. experience as Project Manager, PMO, Project Governance, Strong understanding of project management methodologies, and best practices. Experience with project management software and digital collaboration tools. First experience in facilitation, presentation, and stakeholder management skills. Analytical mindset with experience in KPI tracking and reporting. Ability to work effectively across global and cross-functional teams. Business level written and verbal communication skills in English.</p>

<br><strong>Context &amp; Environment</strong> <div> <div> <p><font dir="auto" ><font dir="auto" >- Ensure the protection of people, property and information on the site, by ensuring the application of the Total Group's safety and security procedures. Prevent risks, detect anomalies and intervene in accordance with established protocols in the event of an incident or emergency.</font></font></p> <p><font dir="auto" ><font dir="auto" >- Verification of the fixing and conformity of the seals to the loading/sealing slip before the departure of the tanker trucks</font></font></p> <p><font dir="auto" ><font dir="auto" >- Activate the rainwater drainage pumps</font></font></p> <p> <br> </p> </div> </div> <div> <div> <div> <strong>Activities</strong> </div> </div> <div> <div> <p><font dir="auto" ><font dir="auto" >Access Monitoring and Control:</font></font></p> <p><font dir="auto" ><font dir="auto" >Control access (people, vehicles, goods) according to current procedures (identification, visitor registration). Conduct regular surveillance patrols on the site (internal and external) to detect any anomaly, intrusion, break-in, or suspicious situation.</font></font></p> <p><font dir="auto" ><font dir="auto" >Monitor security systems (video surveillance, alarms, etc.) and react to triggers.</font></font></p> <p><font dir="auto" ><font dir="auto" >Risk Prevention and Detection:</font></font></p> <p><font dir="auto" ><font dir="auto" >Identify and report any abnormal behavior or situation that could constitute a threat (theft, vandalism, malicious acts, industrial espionage, etc.). Participate in the prevention of fires and other major risks (checking safety equipment, reporting anomalies).</font></font></p> <p><font dir="auto" ><font dir="auto" >Incident and Emergency Management:</font></font></p> <p><font dir="auto" ><font dir="auto" >Respond quickly and appropriately to any incident (fire, accident, intrusion, assault, theft, etc.). Follow emergency alert and emergency call procedures (internal and external) in case of an emergency, providing accurate and complete information. Implement protective measures for people and property before the arrival of specialized emergency services.</font></font></p> <p><font dir="auto" ><font dir="auto" >evacuate or guide people to safety according to emergency plans.</font></font></p> <p><font dir="auto" ><font dir="auto" >Report any incident immediately to the hierarchy.</font></font></p> <p>Reporting et Communication :</p> <p><font dir="auto" ><font dir="auto" >Write event reports, daily logs and incident reports. Transmit relevant information to the EVT department and the security manager.</font></font></p> <p><font dir="auto" ><font dir="auto" >Application of Procedures and Regulations:</font></font></p> <p><font dir="auto" ><font dir="auto" >Strictly adhere to the safety instructions, procedures and directives of the Total Group.</font></font></p> <p><font dir="auto" ><font dir="auto" >To know and apply the legislation in force relating to guarding and private security.</font></font></p> <p><font dir="auto" ><font dir="auto" >Participate in safety training and exercises.</font></font></p> <p> <br> </p> </div> </div> </div> <div> <div> <div> <strong>Candidate Profile</strong> </div> </div> <div> <div> <p><font dir="auto" ><font dir="auto" >Have at least a secondary education level: 4th year of secondary school or equivalent (CAP/BTP)</font></font></p> <p><font dir="auto" ><font dir="auto" >A recognized diploma or certification in security professions is desirable.</font></font></p> <p><font dir="auto" ><font dir="auto" >Experience in a similar role is highly desirable, ideally in an oil or sensitive sector environment or activity.</font></font></p> <p><font dir="auto" ><font dir="auto" >Knowledge of safety and security regulations.</font></font></p> <p><font dir="auto" ><font dir="auto" >Valid driver's license.</font></font></p> <p><br></p></div></div></div><div><div><div> </div></div></div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>All NRC employees are expected to work in accordance with the organisation s values. To be dedicated , innovative , inclusive and accountabl e are attitudes and believes that shall guide our actions and relationships. NRC has a commitment to safety and wellbeing and together we build a positive working culture to feel valued, empowered, supported, safe and have a sense of belonging. NRC does not tolerate employees exploiting or abusing people and has zero tolerance to inaction. Background The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping displaced and conflict-affected people in over 40 countries. NRC s Information, Counselling and Legal Assistance (ICLA) Core Competency provides legal protection services, including information, counselling, and legal assistance, to enable people to claim their rights and access remedies. In Libya, ongoing conflict and institutional fragility have created serious barriers to accessing legal documentation, services, and rights for displaced and conflict-affected populations. Traditionally, ICLA delivers legal information through face-to-face group information sessions (GIS) and community outreach. Globally and since 2018, NRC has been implementing a digital transformation journey to complement these methods, with the development of Kobli a modular digital platform offering a legal information portal, user accounts, document storage, and case management tools. NRC in Libya launched an information portal, DaliLy, to provide timely, accurate, and accessible legal information to these populations, complementing in-person services, and is looking at a Digital Transformation Coordinator to support the management, update and development of the platform, as well as supporting reporting and learning processes. Roles and responsibilities The ICLA Digital Transformation Coordinator will contribute to transform the way NRC provides its legal aid services, through the development and deployment of digital solutions. The ICLA Digital Transformation Coordinator will be responsible for coordinating the management, update and development of the existing digital platform with technical team members and legal consultants. They will support the design, piloting and roll out of digital solutions, in particular the DaliLy platform and other contents related to Libya portfolio placed in other NRC Kobli platforms. They will ensure that reporting on outputs and outcomes is efficient and that learning from the field teams, partners and users are documented and used to strengthen NRC s approach to digitalisation. Generic Responsibilities: Promote and share ideas for improvement and necessary changes in the activities, in relation to digitalisation initiatives Ensure capacity building of project staff and transfer key skills related to digitalisation Support ICLA Specialist in collaboration with the ICLA Global Digital Project Manager to develop and execute ICLA's vision for digital transformation Collaborate with Global ICLA team in Head Office to ensure alignment with global digital guidelines for ICLA. Coordinate and manage digital ICLA initiatives Support learning and development of staff on digital initiatives Compliance and adherence to NRC policies, guidance and procedures Specific responsibilities: Oversee the ICLA Libya Digital transformation initiatives Lead the implementation of DaliLy (Libya Kobli Platform), the ICLA digital platform pilot and its further development and roll out Engage with relevant NRC staff at global, regional, national and field level in the project to ensure participation and continuous feedback Coordinate legal content management, development, update and publication for the digital platform Coordinate the development and roll out of the user portal and the legal case management component with field teams (as applicable) Support the transition from current ICLA database to legal case management platform (as applicable) Coordinate training opportunities for ICLA staff and users of the digital tools Build adequate technical capacity for a sustainable use of digital modalities for legal services provision Oversee marketing approaches for DaliLy advertisement Ensure proper reporting of outputs and outcomes related to the use of information platform and other digital features as applicable Support NRC in monitoring and evaluating the use of digital modalities Coordinate activities closely with the Global ICLA Digital advisers to report on progress and ensure alignment of policies. Share experience and lessons learned with other country offices in collaboration with Global ICLA Digital Adviser and the ICLA Specialist Ensure compliance with and adherence to NRC policies and procedures, especially in relation to data protection Contribute to the identification of possible collaboration opportunities with other actors (humanitarian, private sector, academia, donors), representing NRC in relevant forums and leading promotion initiatives linked to the project. Provide regular progress reports to the line manager and related senior management at CO and global level Ensure all digital transformation solution abide with Safe and Inclusive Programming (SIP) principles, as per the Digital ICLA Safe and Inclusive programming Guide Any other tasks as delegated by the line managers Critical interfaces ICLA Specialist ICLA National and filed Team members, particularly ICLA project manager, technical legal officer and legal consultants ICLA Digital Global advisers ICT department colleagues MEL teams Communications department SIP advisers and focal points</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>University degree in Information Technology, Marketing, Digital Communications, or related field. Proven experience in managing digital communication, marketing, or engagement projects in complex contexts Experience working with content management systems (CMS) and digital engagement tools Demonstrated ability to design and deliver multimedia content (e.g., videos, infographics, blogs) and lead digital marketing campaigns Familiarity with monitoring, evaluation, and learning processes Fluent in English and Arabic Knowledge of the Libyan context Strong understanding of humanitarian or legal aid programmes. Experience working in INGOs is an asset Knowledge of cloud and SaaS solutions, particularly CRM's such as Salesforce and MS Dynamics is an asset Understanding and experience in conducting and applying human-centered design processes, using Design Thinking methodologies for the development of solutions, working in collaboration with teams, relevant entities and project participants. Previous experience in working in complex and volatile contexts Behavioural competencies Planning and delivering results Working with people Analysing Act with integrity Empower people Deliver results</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>As an integral part of the Customer Experience Department, this role will ensure client s satisfaction by providing technical and functional assistance to customers using our SaaS products (IPMS products, including Equinox Invention and Equinox Brand Proposal). This role requires a basic understanding of patent law and intellectual property concepts, as well as the ability to manage technical issues, troubleshoot software problems, and deliver exceptional customer service in a timely and efficient manger. The Customer Support Agent will respond to customer requests and follow the existing procedure to solve problems.</p><p>Principal Duties &amp; Responsibilities:</p><ul><li>Ensure client s satisfaction (provide technical and functional support).</li><li>Receive incoming customers' calls and emails.</li><li>Respond to customer requests and follow the existing procedure to solve problems (use of a bug tracker), including troubleshooting software problems, systems performance issues, and user errors.</li><li>Support and educate the customer in the use of our Questel SaaS products (Equinox suite).</li><li>Communicate customers' requests for improvement of our SaaS products.</li><li>Ensure a proper follow-up with the clients.</li><li>Ensure good co-operation with Sales, Admin and Technical Teams.</li><li>Meet with customers to understand their needs and provide support solutions.</li><li>Ensure to be up-to-date on the latest product features and system updates.</li><li>Follow internal trainings for new and existing patent software functionality, troubleshooting techniques, and customer service best practices.</li><li>Collaborate with Internal key team members to ensure high level of customer service matching our SLA'S</li><li>Communicate effectively with regional and global leadership if escalation is needed.</li><li>Work on special projects and other duties as assigned by management</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.</p><p>Education and Experience:</p><ul><li>Master or licence degree or comparable work experience</li><li>Proficient in Microsoft Office Suite</li><li>Minimum of two years experience in SaaS customer support (B to B), with a good ability to understand and solve technical problems.</li><li>Experience in the use of Equinox tools</li><li>Basic knowledge of Patents filing procedures or Intellectual Property in general</li><li>Fluency in French and English / proficiency at written French and English are required.</li><li>A third European language (Italian, Spanish, German) are a plus.</li></ul><p>Skills:</p><ul><li>Time management</li><li>Customer oriented</li><li>Autonomy and team spirit</li><li>Strong interpersonal, customer service, and telephone skills, and able to maintain, strengthen, and develop relationships</li><li>Strong problem-solving skills</li><li>Taste for learning and listening</li><li>Tech friendly and technical versatility</li><li>Effective multi-tasking/prioritization skills</li><li>Effective written and oral communication skills</li></ul><p>Supervision Received:</p><ul><li>Supervision is provided by the Customer Support Manager, Equinox</li></ul><p>Physical/Sensory/Mental Demands:</p><ul><li>The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to individuals with disabilities to perform the essential functions.</li><li>Consistently standing and/or sitting with the ability to meet with other team members</li><li>Consistently operating a computer and other office productivity machinery</li><li>Remembering names and details</li><li>Maintaining confidentiality of all information that is or will be confidential and proprietary to Questel or Questel s clients'</li></ul><p></p></section>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure the conformity of accounting information from the system with extra-accounting statements. Ensure compliance with security standards. Participation in the implementation and proper functioning of the accounting system and procedures manual. Continuous data input and updating of the computerized accounting system (SAP): Customer sales, supplier purchases, customer receipts, payroll. Management and monitoring of bank accounts. Preparation of priority accounting controls (purchases, sales, inventory, declarations, payroll). Accounting and monitoring of ALMERIA's fixed costs. Preparation of tax and social security declarations. Analysis and reconciliation of ALMERIA accounts. Assistance with the preparation of monthly closings. Assistance with the preparation of closings and review of accounts up to the balance sheet. Liaison with partners: auditors, lawyers. Activity dashboards: Assistance with the implementation and maintenance of periodic (monthly) dashboards and performance indicators requested by the head of the accounting unit and the Finance Department.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Bachelor's or Master's degree in Accounting with initial experience as an accountant. Strong sense of efficiency, organization, methodical approach, ability to prioritize and meet deadlines, capable of quickly providing clear and concise financial information. Excellent listening, communication, responsiveness, and adaptability skills. High availability, dynamism, rigor, initiative, and organizational skills.</font></font></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The consultant will contribute to the preparation of interior design plans for the homes built and distributed by the government to vulnerable families with a member who has a disability. The homes were constructed as part of the National Social Housing Program. The renovation work will focus on adapting these housing units to the specific type of disability. This will be done in consultation with UN-Habitat, the Tunisian Ministry of Equipment and Housing.</p><p><br></p><p>The Specific Program for Social Housing led by the government of Tunisia aims to eradicate 10,000 rudimentary dwellings and replace them with decent housing, noting that 7,353 dwellings have so far been delivered to beneficiaries, in addition to the distribution of 13,400 social housing units and lots. This specific program does not accommodate the universal needs of the People with disabilities. For this reason, the project has identified two main pilot areas which require attention and intervention of the project.</p><p>Reporting Line The consultant will be working under the direct supervision of the Head of Tunisia office</p><p>Duties and Responsibilities Under the overall supervision of the Head of UN-Habitat Tunisia office in close coordination with the project team and Ministry of Equipment and Housing team, the expert will prepare the interior design of housing, propose the improvement of the access to the house unit and the installation of external equipment. The consultant will undertake the following duties and responsibilities:</p><p>1. Housing Assessment and Accessible Interior Design Plan for the Beneficiary</p><ul><li>Conduct an assessment of the beneficiary s housing situation and how it meets the needs of the person with a disability</li><li>Develop an interior design plan for the house to make it suitable for the beneficiary's mobility and access.</li></ul><p>2. Coordination and Oversight of Accessibility Modification Works and Implementation Activities</p><ul><li>Planning and Coordination of Accessibility Works</li><li>Liaise with contractors, suppliers, and relevant stakeholders.</li><li>Schedule and coordinate all approved housing modification activities.</li><li>Monitoring and Quality Assurance of Implementation</li><li>Supervise the progress of works to ensure compliance with the approved design and accessibility requirements.</li><li>Conduct inspections and verify that completed modifications meet the beneficiary s mobility and access needs.</li></ul><p>3. Capacity Building on Inclusive Design Standards for Different Types of Disabilities</p><ul><li>Develop and Deliver Training on Disability-Specific Design Standards</li><li>Provide training on accessibility and universal design principles for different disability types (physical, visual, hearing, intellectual, and psychosocial disabilities).</li><li>Adapt training materials to the needs of beneficiaries and NGOs.</li><li>Practical Guidance and Awareness Sessions</li><li>Conduct workshops and demonstrations on applying inclusive design standards in homes, community facilities, and service environments.</li><li>Strengthen the capacity of beneficiaries and NGOs to identify and advocate for accessible and disability-inclusive solutions.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>An advanced university degree (master s or equivalent) in Architecture, or a related field is required. A first-level university degree, combined with two (2) additional years of qualifying experience, may be accepted in lieu of an advanced university degree.</li><li>At least 5 years of professional experience in Architecture is required.</li><li>Experience working with governments and participatory planning processes is desirable.</li><li>Experience in designing and piloting works for people with disabilities, is desirable.</li><li>Fluency in oral and written Arabic and French is required.</li><li>Knowledge of English is an asset.</li></ul><p></p></section>