وظائف Active Directory

<p>In the context of developing its Technology Risk activity, EY Tunisia is looking for Junior Auditors / Consultants specializing in Information Systems and innovative technologies. Technology Risk is also integrated within a larger department called Business Consulting, comprising approximately 220 people, thus allowing for more diverse opportunities and/or continuous evolution on complex mixed business and IS issues.</p><p><strong>The Opportunity</strong></p><p>Our Technology Risk team currently has more than 60 consultants and supports major companies in various sectors (Banks, insurance, industry, public sector, telecom, etc.) and different geographies (Tunisia/ Maghreb/ Africa/ Europe: France, Luxembourg, Germany, etc./ Middle East: Qatar, UAE, Saudi Arabia, Egypt, etc.) in transforming their IS to meet strategic, regulatory, and security challenges broadly.</p><p>By joining us, you will have the opportunity to develop various business and technical expertise by participating in various audit and consulting missions.</p><p>You will also benefit from training and close coaching throughout your professional career within the Firm.</p><p><strong>Your Missions</strong></p><p>You will be trained in our methodologies and will have the opportunity to work, according to your skills and aptitude, within multidisciplinary teams on various types of audit and consulting missions:</p><ul><li>Management and control of risks related to information systems and cybersecurity</li><li>Program/Project Risk Management</li><li>Information system audit across all SI layers: application, network (LDAP directories, Active Directory), infrastructure (servers, databases)</li><li>Review of IT system implementations, both on the application layer and the infrastructure layer (application server, database)</li><li>SOCR (Service Organizations Control Reporting) projects</li><li>Business Continuity Plan, Crisis Management</li><li>Cybersecurity readiness assessments</li><li>Support for the implementation of an information security management system</li><li>Regulatory audit and in accordance with standards and best practices (ISO27001/ ISO27002/ ISO22301/ NCA ECC/ SWIFT CSP/ NIST/ etc.)</li></ul><p><strong>Your Responsibilities:</strong></p><ul><li>You actively participate in the execution of missions with our clients in close collaboration with experienced consultants and managers.</li><li>You intervene at the core of companies and their business processes to provide advice aimed at helping them manage their operational or technological risks, particularly in the context of audit missions.</li><li>You support management in implementing their risk management frameworks (risk mapping, process modeling, other diagnostics...).</li><li>You base your work on qualitative and quantitative analyses from sometimes large and complex data.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Graduate of an engineering school, management school, or university, you have successful prior experience (internship, apprenticeship) in a company, audit firm, or consulting firm in the field of Information Systems.</p><p>Enthusiastic, dynamic, committed, you have a strong ability to adapt and enjoy working in a team.</p><p>Your rigor, interpersonal skills, and ease in oral and written communication will contribute to the excellence of our service to clients.</p><p>Advanced English</p><p>Good communication in French</p><p>International experience is a plus.</p><p>As part of its Diversity policy, EY considers all applications, including those from people with disabilities, on equal terms.</p>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">As part of the Support team, you will join a team of around twenty colleagues. Your role is key: you will provide remote technical support for our hardware and software solutions, assisting our lawyer clients on a daily basis: Handling client requests via various channels (tickets, calls, emails); Understanding, qualifying, and analyzing user needs to diagnose technical incidents (workstation, network, business application); Managing and resolving technical incidents independently, providing appropriate solutions or implementing workarounds; Escalating complex incidents to expert teams (Level 2) when necessary; Ensuring quality of service and upholding the company's image by providing regular follow-up and clear communication with clients</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">You have a proven track record in support, particularly in Microsoft environments (Windows Server, Active Directory, Office 365). You possess excellent French skills (spoken and written), essential for providing high-quality customer support. You work independently while also enjoying teamwork. You have a strong customer service orientation and enjoy sharing your knowledge.</font></font></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Graduate Technical Support Representative German/English<br><p><b>Description -</b></p><br><br><p><b>Job Summary</b><br>• This role is responsible for resolving moderate to complex technical problems, providing comprehensive responses about services and products, and assisting customers proactively. The role collaborates with various teams to ensure seamless project outcomes, maintains customer relationships, recommends improvements, and coordinates departmental work while fostering positive relationships within the organization. The role operates independently, using established protocols to address customer concerns with moderate judgment.<br><b>Responsibilities</b><br>• Operates independently, adhering to established protocols to address customer concerns, with a degree of moderate judgment to complement the outlined process.<br>• Resolves technical problems of moderate to complex nature, encompassing hardware and software through incoming customer interactions and proactive notification systems.<br>• Provides comprehensive responses to questions about services, products, technical matters, and customer relations, including features, specifications, and repairs, for both current and obsolete products, components, and options, in alignment with customer entitlement, such as warranties, enterprise agreements, and even mission-critical support.<br>• Assists customers proactively to mitigate or prevent the occurrence of problems, while also participating in initiatives aimed at enhancing processes or ensuring quality improvements.<br>• Works effectively with clients, programmers, QA testers, and managers to ensure seamless project outcomes.<br>• Establishes and maintains trusted relationships within customer accounts across the spectrum of technical users.<br>• Applies extensive knowledge, resolves complex issues, and recommends improvements through creative and effective approaches.<br>• Coordinates departmental work, mentors the team, and serves as an escalation point for different issues in the related area of work.<br>• Identifies opportunities for improvement, makes recommendations, and also assures effective business controls through review, analysis, and verification.<br>• Coordinates the functional work within the department, assists various departments, monitors process execution, and fosters positive working relationships with associates and management.<br><b>Education &amp; Experience Recommended</b><br>• High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.<br>• Typically has 0-2 years of related work experience, preferably in remote support, telephone support, technologies and customer environments, or a related field.<br><b>Preferred Certifications</b><br>NA<br><b>Knowledge &amp; Skills</b><br>• Active Directory<br>• Agile Methodology<br>• Automation<br>• Computer Hardware</p><br><br><p>• Printer knowledge<br>• Computer Science<br>• Desktop Support<br>• Help Desk Support<br>• Issue Tracking<br>• IT Service Management<br>• Microsoft Office 365<br>• Microsoft Windows 10/11<br>• Operating Systems<br>• Peripheral Devices<br>• Technical Support<br><b>Cross-Org Skills</b><br>• Effective Communication</p><br><br><p>• Fluent in German/English</p><br><br><p>• Results Orientation<br>• Learning Agility<br>• Digital Fluency<br>• Customer Centricity<br><b>Impact &amp; Scope</b><br>• Impacts department and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.<br><b>Complexity</b><br>• Works on assignments that are complex in nature and require initiative and technical/specialized knowledge to resolve problems and/or develop recommended solutions.</p><br><br><br><p><b>Job -</b></p><br><br>Services<br><p><b>Schedule -</b></p><br><br>Full time<br><p><b>Shift -</b></p><br><br>No shift premium (Tunisia)<br><p><b>Travel -</b></p><br><br><br><p><b>Relocation -</b></p><br><br><p><b><span><span><span><span><span>Equal Opportunity Employer (EEO)</span></span></span></span></span> -&nbsp;</b></p><br><br><br><p>HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).</p><br><br><br><p>Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.</p><br><br><br><p>For more information, review HP’sEEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"</p><br><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Graduate Technical Support Representative English/French<br><p><b>Description -</b></p><br><br><p><b>Job Summary</b><br>• This role is responsible for resolving moderate to complex technical problems, providing comprehensive responses about services and products, and assisting customers proactively. The role collaborates with various teams to ensure seamless project outcomes, maintains customer relationships, recommends improvements, and coordinates departmental work while fostering positive relationships within the organization. The role operates independently, using established protocols to address customer concerns with moderate judgment.<br><b>Responsibilities</b><br>• Operates independently, adhering to established protocols to address customer concerns, with a degree of moderate judgment to complement the outlined process.<br>• Resolves technical problems of moderate to complex nature, encompassing hardware and software through incoming customer interactions and proactive notification systems.<br>• Provides comprehensive responses to questions about services, products, technical matters, and customer relations, including features, specifications, and repairs, for both current and obsolete products, components, and options, in alignment with customer entitlement, such as warranties, enterprise agreements, and even mission-critical support.<br>• Assists customers proactively to mitigate or prevent the occurrence of problems, while also participating in initiatives aimed at enhancing processes or ensuring quality improvements.<br>• Works effectively with clients, programmers, QA testers, and managers to ensure seamless project outcomes.<br>• Establishes and maintains trusted relationships within customer accounts across the spectrum of technical users.<br>• Applies extensive knowledge, resolves complex issues, and recommends improvements through creative and effective approaches.<br>• Coordinates departmental work, mentors the team, and serves as an escalation point for different issues in the related area of work.<br>• Identifies opportunities for improvement, makes recommendations, and also assures effective business controls through review, analysis, and verification.<br>• Coordinates the functional work within the department, assists various departments, monitors process execution, and fosters positive working relationships with associates and management.<br><b>Education &amp; Experience Recommended</b><br>• High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.<br>• Typically has 0-2 years of related work experience, preferably in remote support, telephone support, technologies and customer environments, or a related field.<br><b>Preferred Certifications</b><br>NA<br><b>Knowledge &amp; Skills</b><br>• Active Directory<br>• Agile Methodology<br>• Automation<br>• Computer Hardware</p><br><br><p>• Printer knowledge<br>• Computer Science<br>• Desktop Support<br>• Help Desk Support<br>• Issue Tracking<br>• IT Service Management<br>• Microsoft Office 365<br>• Microsoft Windows 10/11<br>• Operating Systems<br>• Peripheral Devices<br>• Technical Support<br><b>Cross-Org Skills</b><br>• Effective Communication</p><br><br><p>• English/Arabic or French/English</p><br><br><p>• Results Orientation<br>• Learning Agility<br>• Digital Fluency<br>• Customer Centricity<br><b>Impact &amp; Scope</b><br>• Impacts department and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.<br><b>Complexity</b><br>• Works on assignments that are complex in nature and require initiative and technical/specialized knowledge to resolve problems and/or develop recommended solutions.</p><br><br><br><p><b>Job -</b></p><br><br>Services<br><p><b>Schedule -</b></p><br><br>Full time<br><p><b>Shift -</b></p><br><br>No shift premium (Tunisia)<br><p><b>Travel -</b></p><br><br><br><p><b>Relocation -</b></p><br><br><p><b><span><span><span><span><span>Equal Opportunity Employer (EEO)</span></span></span></span></span> -&nbsp;</b></p><br><br><br><p>HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).</p><br><br><br><p>Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.</p><br><br><br><p>For more information, review HP’sEEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"</p><br><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> French Technical Support Representative<br><p><b>Description -</b></p><br><br><p><b>Job Summary</b><br> • This role is responsible for resolving moderate to complex technical problems, providing comprehensive responses about services and products, and assisting customers proactively. The role collaborates with various teams to ensure seamless project outcomes, maintains customer relationships, recommends improvements, and coordinates departmental work while fostering positive relationships within the organization. The role operates independently, using established protocols to address customer concerns with moderate judgment.<br> <br> <b>Responsibilities</b><br> • Operates independently, adhering to established protocols to address customer concerns, with a degree of moderate judgment to complement the outlined process.<br> • Resolves technical problems of moderate to complex nature, encompassing hardware and software through incoming customer interactions and proactive notification systems.<br> • Provides comprehensive responses to questions about services, products, technical matters, and customer relations, including features, specifications, and repairs, for both current and obsolete products, components, and options, in alignment with customer entitlement, such as warranties, enterprise agreements, and even mission-critical support.<br> • Assists customers proactively to mitigate or prevent the occurrence of problems, while also participating in initiatives aimed at enhancing processes or ensuring quality improvements.<br> • Works effectively with clients, programmers, QA testers, and managers to ensure seamless project outcomes.<br> • Establishes and maintains trusted relationships within customer accounts across the spectrum of technical users.<br> • Applies extensive knowledge, resolves complex issues, and recommends improvements through creative and effective approaches.<br> • Coordinates departmental work, mentors the team, and serves as an escalation point for different issues in the related area of work.<br> • Identifies opportunities for improvement, makes recommendations, and also assures effective business controls through review, analysis, and verification.<br> • Coordinates the functional work within the department, assists various departments, monitors process execution, and fosters positive working relationships with associates and management.<br> <br> <b><b>Education &amp; Experience</b> Recommended</b><br> • High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.<br> • Typically has 6-8 years of related work experience, preferably in remote support, telephone support, technologies and customer environments, or a related field.<br> <br> <b>Preferred Certifications</b><br> NA<br> <br> <b>Knowledge &amp; Skills</b><br> • Active Directory<br> • Agile Methodology<br> • Automation<br> • Computer Hardware<br> • Computer Science<br> • Desktop Support<br> • Help Desk Support<br> • Information Technology Infrastructure Library<br> • Issue Tracking<br> • IT Service Management<br> • Linux<br> • Microsoft Azure<br> • Microsoft Office 365<br> • Microsoft Windows 10<br> • Operating Systems<br> • Peripheral Devices<br> • Scripting<br> • ServiceNow<br> • Technical Support<br> • Windows Servers<br> <br> <b>Cross-Org Skills</b><br> • Effective Communication<br> • Results Orientation<br> • Learning Agility<br> • Digital Fluency<br> • Customer Centricity<br> <br> <b>Impact &amp; Scope</b><br> • Impacts department and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.<br> <br> <b>Complexity</b><br> • Works on assignments that are complex in nature and require initiative and technical/specialized knowledge to resolve problems and/or develop recommended solutions.<br> <br> <b>Disclaimer</b><br> • This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management. <br> <br> </p><br><br><br><p><b>Job -</b></p><br><br>Services<br><p><b>Schedule -</b></p><br><br>Full time<br><p><b>Shift -</b></p><br><br>No shift premium (Tunisia)<br><p><b>Travel -</b></p><br><br><br><p><b>Relocation -</b></p><br><br><p><b><span><span><span><span><span>Equal Opportunity Employer (EEO)</span></span></span></span></span> -&nbsp;</b></p><br><br><br><p>HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).</p><br><br><br><p>Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.</p><br><br><br><p>For more information, review HP’sEEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"</p><br><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> CCC MPS VAS Technical Solutions Representative - Italian speaker<br><p><b>Description -</b></p><br><br><p><b>Job Summary</b><br> • This role is responsible for independently handling complex customer issues, resolving intricate technical problems related to hardware and software, and providing comprehensive responses about services, products, and technical matters. The role guides customers proactively and maintains customer relationships, while also coordinating work and leading complex requests. The role also contributes to process improvements, and mentors lower-level roles for optimal organizational performance.<br> <br> <b>Responsibilities</b><br> • Addresses complex customer issues independently, ensuring adherence to established protocols.<br> • Resolves difficult and complex technical problems related to hardware and software through interactions with customers and proactive notification systems.<br> • Provides comprehensive responses to questions about services, products, technical matters, and customer relations, including features, specifications, and repairs, for both current and obsolete products, components, and options, in alignment with customer entitlement, such as warranty coverage through mission-critical support.<br> • Guides customers proactively to mitigate or prevent the occurrence of problems, while also participating in initiatives aimed at enhancing processes or ensuring quality improvements.<br> • Establishes and maintains trusted relationships within customer accounts across the spectrum of technical users.<br> • Provides resolutions and feedback by performing root cause analysis of outages and trends to address issues promptly and effectively.<br> • Coordinates departmental work, identifies improvement opportunities, and ensures effective business controls for streamlined processes.<br> • Leads and assigns responsibilities for complex requests, contributing innovative concepts, and implementing changes for process improvement.<br> • Proactively monitors and troubleshoots complex problems, collaborating with exempt-level employees to develop recommendations.<br> • Analyzes tasks, collaborates with internal partners, and provides mentoring and guidance to lower-level roles, aiming to enhance organizational performance.<br> <br> <b>Education &amp; Experience Recommended</b><br> • High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.<br> • Typically has 8+ years of related work experience, preferably in remote support, telephone support, technologies and customer environments, or a related field.<br> <br> <b>Preferred Certifications</b><br> NA<br> <br> <b>Knowledge &amp; Skills</b><br> • Fluent in Italian</p><br><br><p> • Active Directory<br> • Agile Methodology<br> • Automation<br> • Computer Hardware<br> • Computer Science<br> • Desktop Support<br> • Help Desk Support<br> • Information Technology Infrastructure Library<br> • Issue Tracking<br> • IT Service Management<br> • Linux<br> • Microsoft Azure<br> • Microsoft Office 365<br> • Microsoft Windows 10<br> • Operating Systems<br> • Peripheral Devices<br> • Scripting<br> • ServiceNow<br> • Technical Support<br> • Windows Servers<br> <br> <b>Cross-Org Skills</b><br> • Effective Communication<br> • Results Orientation<br> • Learning Agility<br> • Digital Fluency<br> • Customer Centricity<br> <br> <b>Impact &amp; Scope</b><br> • Impacts multiple departments and leads large, cross-division functional teams or projects.<br> <br> <b>Complexity</b><br> • Works on assignments that are highly complex in nature where a strong degree of initiative and technical knowledge are required to resolve problems.<br> <br> <b>Disclaimer</b><br> • This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management. <br> <br> </p><br><br><br><p><b>Job -</b></p><br><br>Services<br><p><b>Schedule -</b></p><br><br>Full time<br><p><b>Shift -</b></p><br><br>No shift premium (Tunisia)<br><p><b>Travel -</b></p><br><br><br><p><b>Relocation -</b></p><br><br><p><b><span><span><span><span><span>Equal Opportunity Employer (EEO)</span></span></span></span></span> -&nbsp;</b></p><br><br><br><p>HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).</p><br><br><br><p>Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.</p><br><br><br><p>For more information, review HP’sEEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"</p><br><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Graduate Technical Support Representative<br><p><b>Description -</b></p><br><br><p><b>Job Summary</b><br> • This role is responsible for resolving moderate to complex technical problems, providing comprehensive responses about services and products, and assisting customers proactively. The role collaborates with various teams to ensure seamless project outcomes, maintains customer relationships, recommends improvements, and coordinates departmental work while fostering positive relationships within the organization. The role operates independently, using established protocols to address customer concerns with moderate judgment.<br> <br> <b>Responsibilities</b><br> • Operates independently, adhering to established protocols to address customer concerns, with a degree of moderate judgment to complement the outlined process.<br> • Resolves technical problems of moderate to complex nature, encompassing hardware and software through incoming customer interactions and proactive notification systems.<br> • Provides comprehensive responses to questions about services, products, technical matters, and customer relations, including features, specifications, and repairs, for both current and obsolete products, components, and options, in alignment with customer entitlement, such as warranties, enterprise agreements, and even mission-critical support.<br> • Assists customers proactively to mitigate or prevent the occurrence of problems, while also participating in initiatives aimed at enhancing processes or ensuring quality improvements.<br> • Works effectively with clients, programmers, QA testers, and managers to ensure seamless project outcomes.<br> • Establishes and maintains trusted relationships within customer accounts across the spectrum of technical users.<br> • Applies extensive knowledge, resolves complex issues, and recommends improvements through creative and effective approaches.<br> • Coordinates departmental work, mentors the team, and serves as an escalation point for different issues in the related area of work.<br> • Identifies opportunities for improvement, makes recommendations, and also assures effective business controls through review, analysis, and verification.<br> • Coordinates the functional work within the department, assists various departments, monitors process execution, and fosters positive working relationships with associates and management.<br> <br> <b><b>Education &amp; Experience</b> Recommended</b><br> • High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.<br> • Typically has 6-8 years of related work experience, preferably in remote support, telephone support, technologies and customer environments, or a related field.<br> <br> <b>Preferred Certifications</b><br> NA<br> <br> <b>Knowledge &amp; Skills</b><br> • Active Directory<br> • Agile Methodology<br> • Automation<br> • Computer Hardware<br> • Computer Science<br> • Desktop Support<br> • Help Desk Support<br> • Information Technology Infrastructure Library<br> • Issue Tracking<br> • IT Service Management<br> • Linux<br> • Microsoft Azure<br> • Microsoft Office 365<br> • Microsoft Windows 10<br> • Operating Systems<br> • Peripheral Devices<br> • Scripting<br> • ServiceNow<br> • Technical Support<br> • Windows Servers<br> <br> <b>Cross-Org Skills</b><br> • Effective Communication<br> • Results Orientation<br> • Learning Agility<br> • Digital Fluency<br> • Customer Centricity<br> <br> <b>Impact &amp; Scope</b><br> • Impacts department and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.<br> <br> <b>Complexity</b><br> • Works on assignments that are complex in nature and require initiative and technical/specialized knowledge to resolve problems and/or develop recommended solutions.<br> <br> <b>Disclaimer</b><br> • This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management. <br> <br> </p><br><br><br><p><b>Job -</b></p><br><br>Services<br><p><b>Schedule -</b></p><br><br>Full time<br><p><b>Shift -</b></p><br><br>No shift premium (Tunisia)<br><p><b>Travel -</b></p><br><br><br><p><b>Relocation -</b></p><br><br><p><b><span><span><span><span><span>Equal Opportunity Employer (EEO)</span></span></span></span></span> -&nbsp;</b></p><br><br><br><p>HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).</p><br><br><br><p>Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.</p><br><br><br><p>For more information, review HP’sEEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"</p><br><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Customer Solution Representative - English/Arabic<br><p><b>Description -</b></p><br><br><p>Please note, this is a general listing and may not have an immediate opening. We will contact candidates who best meet the job requirements as such openings arise.</p><br><br><br><p><b>Who are we?</b></p><br><br><p>HP creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. The world’s largest technology company and ranked 10 on the Fortune 500 list for 2012, HP brings together a portfolio that spans printing, personal computing, software, services and IT infrastructure to serve more than 1 billion customers in over 170 countries on six continents.</p><br><br><p>HP invents, engineers, and delivers technology solutions that drive business value, create social value, and improve the lives of our clients. At HP, we know that our people and values are the most important elements in this success. And we want you to add your voice and imagination to our mission. Learn more http://www.hp.com/fr</p><br><br><br><p><b>What can we do together?</b></p><br><br><p>At HP, we believe in the power of ideas. We use ideas to put technology to work for everyone. And we believe that ideas thrive best in a culture of teamwork. That is why everyone - at every level in every function, is encouraged to have original ideas, to express them and to share them. We trust anything can be achieved if you really believe in it, and we will invest in your ideas to change lives and the way people work. This vision is what sets us apart as a company. At HP we work across borders and without limits. Global virtual teams share resources and pool their big ideas to solve business issues and meet personal goals. Everyone is valued for the unique skills, experiences, and perspective they bring. That’s how we work at HP. And this is how ideas and people grow.</p><br><br><br><p><b>Job Summary</b><br>• This role is responsible for resolving moderate to complex technical problems, providing comprehensive responses about services and products, and assisting customers proactively. The role collaborates with various teams to ensure seamless project outcomes, maintains customer relationships, recommends improvements, and coordinates departmental work while fostering positive relationships within the organization. The role operates independently, using established protocols to address customer concerns with moderate judgment.<br><b>Responsibilities</b><br>• Operates independently, adhering to established protocols to address customer concerns, with a degree of moderate judgment to complement the outlined process.<br>• Resolves technical problems of moderate to complex nature, encompassing hardware and software through incoming customer interactions and proactive notification systems.<br>• Provides comprehensive responses to questions about services, products, technical matters, and customer relations, including features, specifications, and repairs, for both current and obsolete products, components, and options, in alignment with customer entitlement, such as warranties, enterprise agreements, and even mission-critical support.<br>• Assists customers proactively to mitigate or prevent the occurrence of problems, while also participating in initiatives aimed at enhancing processes or ensuring quality improvements.<br>• Works effectively with clients, programmers, QA testers, and managers to ensure seamless project outcomes.<br>• Establishes and maintains trusted relationships within customer accounts across the spectrum of technical users.<br>• Applies extensive knowledge, resolves complex issues, and recommends improvements through creative and effective approaches.<br>• Coordinates departmental work, mentors the team, and serves as an escalation point for different issues in the related area of work.<br>• Identifies opportunities for improvement, makes recommendations, and also assures effective business controls through review, analysis, and verification.<br>• Coordinates the functional work within the department, assists various departments, monitors process execution, and fosters positive working relationships with associates and management.<br><b><b>Education &amp; Experience</b> Recommended</b><br>• High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.<br>• Typically has 6-8 years of related work experience, preferably in remote support, telephone support, technologies and customer environments, or a related field.</p><br><br><p>• Fluency in English and in Arabic.<br><b>Knowledge &amp; Skills</b><br>• Active Directory<br>• Agile Methodology<br>• Automation<br>• Computer Hardware<br>• Computer Science<br>• Desktop Support<br>• Help Desk Support<br>• Information Technology Infrastructure Library<br>• Issue Tracking<br>• IT Service Management<br>• Linux<br>• Microsoft Azure<br>• Microsoft Office 365<br>• Microsoft Windows 10<br>• Operating Systems<br>• Peripheral Devices<br>• Scripting<br>• ServiceNow<br>• Technical Support<br>• Windows Servers<br><b>Cross-Org Skills</b><br>• Effective Communication<br>• Results Orientation<br>• Learning Agility<br>• Digital Fluency<br>• Customer Centricity<br><b>Impact &amp; Scope</b><br>• Impacts department and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.<br><b>Complexity</b><br>• Works on assignments that are complex in nature and require initiative and technical/specialized knowledge to resolve problems and/or develop recommended solutions.<br><b>Disclaimer</b><br>• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.</p><br><br><br><p><b>#LI-POST</b></p><br><br><br><p><b>Job -</b></p><br><br>Services<br><p><b>Schedule -</b></p><br><br>Full time<br><p><b>Shift -</b></p><br><br>No shift premium (Tunisia)<br><p><b>Travel -</b></p><br><br><br><p><b>Relocation -</b></p><br><br><p><b><span><span><span><span><span>Equal Opportunity Employer (EEO)</span></span></span></span></span> -&nbsp;</b></p><br><br><br><p>HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).</p><br><br><br><p>Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.</p><br><br><br><p>For more information, review HP’sEEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"</p><br><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p>Reporting to the Site Director, the Industrial Director is responsible for the operational performance of the site. They ensure the achievement of objectives in terms of safety, quality, productivity, costs, deadlines, and team development, while ensuring compliance with food safety standards.</p><br><br><p><strong>Main responsibilities</strong></p><br><br><p>Participate in the definition and implementation of the site's industrial strategy.<br>Lead the Process, Production, Utility, and Preventive Maintenance departments.<br>Corrective Maintenance and Maintenance Methods and TPM.<br>Ensure the safety of employees and promote a strong HSE culture.<br>Optimize production costs and sustainably improve industrial performance.<br>Develop a Lean Manufacturing and Continuous Improvement culture.<br>Prepare and monitor operating and investment budgets (Capex/Opex).<br>Lead industrialization and development projects.<br>Analyze performance indicators and implement appropriate action plans.<br>Ensure compliance with regulatory requirements, HSE, and Quality standards.<br>Manage, develop, and support industrial teams.<br>Ensure effective collaboration with the Quality, Supply Chain, Purchasing, HR, Finance, Sales, and Industrial Performance departments.</p><br><br> <br> Required profile : <p>- Engineering degree in Food Industry from ESIAT.<br>- Minimum 10 years of experience in an industrial environment, including at least 5 years in an Industrial Director or Production Director role.<br>- Experience in the agri-food industry is highly desirable.</p><br><br><p><u>Technical skills</u><br>- Industrial site management.<br>- Lean Manufacturing, TPM, SMED, 5S, Kaizen.<br>- Budget management (CAPEX/OPEX).<br>- Industrial project management.<br>- Proficiency in ERP systems and performance analysis tools.<br>- Good knowledge of quality and food safety standards.<br>- Proficiency in French and English.</p><br><br><p><u>Personal qualities</u><br>- Leader.<br>- Team builder.<br>- Strong results orientation.<br>- Strategic vision.<br>- Analytical skills and decision-making ability.<br>- Excellent communication and change management skills.<br>- Ability to motivate teams around ambitious goals.</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><span>Reporting to the Director of People, the People Business Associate plays an essential role supporting day-to-day HR operations, frontline workforce initiatives, and employee engagement programs within a dynamic manufacturing plant facility. This role provides an exciting opportunity to partner directly with plant leadership and operational teams to cultivate a positive facility culture, streamline HR processes, and elevate the employee experience. By leveraging HR analytics and organizational tools, you will deliver actionable insights that directly support factory reliability, operational performance, and strategic workforce plans.</span></p><br> <p><strong><span>Responsibilities:</span></strong></p><br> <ul> <li> <p><span>Partner with People Business Partners, plant functional leaders, and Centers of Excellence (CoE) to deliver proactive employee engagement initiatives tailored to a manufacturing environment.</span></p><br> </li> <li> <p><span>Utilize HR technology platforms, Google Sheets, and plant workforce metrics to generate data insights that optimize staffing plans, shift efficiency, and organizational effectiveness.</span></p><br> </li> <li> <p><span>Support frontline talent development and succession tracking by coordinating capability reviews, supporting skill-building programs, and tracking workforce capability standards.</span></p><br> </li> <li> <p><span>Guide plant supervisors and managers on employee relations processes, corrective action documentation, performance management, and compliance with facility standards.</span></p><br> </li> <li> <p><span>Coordinate site-level change management and operational projects to foster a positive labor climate and support continuous manufacturing improvements.</span></p><br> </li> </ul> <p><strong><span>Required Qualifications:</span></strong></p><br> <ul> <li> <p><span>Bachelor’s degree</span></p><br> </li> <li> <p><span>Minimum of 4 years of progressive human resources experience, ideally supporting a manufacturing, plant, or industrial operations environment.</span></p><br> </li> <li> <p><span>Technical proficiency utilizing HRIS software and spreadsheet applications (e.g., Google Sheets) for data collection and reporting.</span></p><br> </li> <li> <p><span>Demonstrated experience supporting foundational HR processes, such as employee relations tracking, compliance documentation, or onboarding.</span></p><br> </li> </ul> <p><strong><span>Preferred Qualifications:</span></strong></p><br> <ul> <li> <p><span>Prior HR support experience within a multi-national CPG, FMCG, or high-volume manufacturing environment.</span></p><br> </li> <li> <p><span>Demonstrated experience using generative AI tools (e.g., ChatGPT, Gemini) to enhance HR workflow efficiency and reporting.</span></p><br> </li> <li> <p><span>Strong consultative problem-solving skills, stakeholder communication, and comfort working on the plant floor alongside cross-functional teams.</span></p><br> </li> <li> <p><span>Professional HR certification (e.g., SHRM-CP or PHR).</span></p><br> </li> </ul> </div>

<p><br></p><p>KEY RESPONSIBILITIES</p><p>Learning trajectory and knowledge management:</p><p>Directly and actively engage in the development of the project s learning trajectory design, implementation, evaluation and successful closure.</p><p>In collaboration with relevant stakeholders develop sound and inclusive methods for data collection and learning.</p><p>Take part in and engage in project related activities and events and regularly review project reports and materials to extra data relevant to the learning trajectory plans.</p><p>Compile project data, and prepare useful analysis (to project, the partners and Oxfam programs in general), in line with the project goals, and the learning trajectory, as needed and agreed with the line manager.</p><p>Support the project team and partners in extracting critical lessons and identifying and highlighting achievements which are linked to the project objectives, outcomes and aspired impact.</p><p>Encourage and initiate learning spaces and sessions, for exchanges and cross learnings between partners, and between project teams and partners, including annual learning and reflection workshops.</p><p>Where needed and agreed, support partners in data analysis and effective integration of learning trajectories within their own project activity plans.</p><p>Support the project team in advancing their Learning and Communication understanding and skills, hence contributions.</p><p>Assess the project partners Learning capacities and needs, develop and/or coordinate and organize relevant capacity building sessions, trainings, provide and share tools, etc., in agreement with the line manager/s and colleagues.</p><p>Engage and take an active part in project team meetings, and contribute to the sufficient implementation of the project, in respect of the Learning and Communication component (present results, give recommendations, suggest solutions).</p><p>Production, Communication and Dissemination :</p><p>In line with the learning trajectory plans, together with the relevant internal stakeholders, develop a comprehensive compliant and safe dissemination and communication strategy and plan, and facilitate and monitor its successful implementation, in line with Oxfam participative and feminist approach and donor s policies and obligations.</p><p>Reproduce the compiled data, drafted analysis, and gathered information and lessons, and craft compelling material for their communication, dissemination, and publications; through project or Oxfam reports, and plans, or media or social media outlets (including but not limited to: stories, factsheets, briefings, statistics, etc.).</p><p>Work closely with the Program Manager, the Media&amp;Com lead to ensure their input and sign off on all project related learning and communication reports, plans, products, communications, etc., and lead on their dissemination, per agreed and approved planned.</p><p>Directly contribute to the production of the project s plans, reports and other materials, in line with Oxfam and donor s obligations.</p><p>Prepare the relevant and most effect data and information to be shared during the learning sessions, workshops and events, with staff, parnters, or others.</p><p>Where relevant, directly contribute to high-impact media and communications products to help raise Oxfam s profile, raise the voices of the people we work with.</p><p>Conduct direct interviews, with staff, partners and beneficiaries and produce high impact stories, for use in the national, sub-regional and global markets media and social media outlets.</p><p>In coordination with the Media/Com Lead, guide and advise the program staff to ensure sufficient compliance with the relevant Oxfam global policies and steer on branding, approvals and sing off, risk assessment, etc.</p><p>Monitor and evaluate the impact of the communication and dissemination plan, media activities, coverage and reach, etc. and provide regular analysis to the managers and team.</p><p>Support other project s learning, media and communication planning and implementation.</p><p>Support the management and monitoring of Oxfam s social media outlets and platforms.</p><p>Contribute to updating North Africa information on internal social platforms, and to any NA products, and their dissemination.</p><p>Support partners in strengthening their communication capacities by identifying training, coaching, and learning events and resources.</p><p>Other:</p><p>Apply Oxfam leadership values, actively contribute to improving the team and office culture.</p><p>Ensure understanding and alignment with Oxfam policies, compliance and steer with regards to all areas of work within the delegated lines of liability and authority.</p><p>Contribute to internal staff capacity building sessions relevant to Learning and Communication.</p><p>Contribute to Learning &amp; Communication related recruitment process, when needed.</p><p>Actively attend and engage in NA staff meeting, as well as all other relevant sessions and workshop.</p><p>Contribute to the advancement of NA strategic direction, and the office s plans, reports, and products.</p><p><strong>Desired Candidate Profile</strong></p><p>A relevant bachelor s degree OR equivalent level of professional and work experience, with similar type of organizations.</p><p>At least 8 years of experience with progressive levels of professional responsibilities and proven experience in quality learning and communication activities and project s design, planning, implementation, monitoring, and successful and compliant closure.</p><p>Good knowledge and understanding of the North Africa, especially in Morocco, Tunisia and/or Egypt, socio-economic contexts, civil society field and the development area of work.</p><p>Solid experience in developing learning trajectories, plans, tools, and in building data collection and management mechanism, conducting data analysis, supporting research, compiling strategic and effective lessons.</p><p>Good understanding of the MEAL (monitoring, evaluation, accountability and learning) functions, approaches and tools; direct experience in MEAL is a plus.</p><p>Solid experience in drafting stories and articles, conducting interviews, and drafting media briefs.</p><p>Solid experience in managing and handling social media outlets.</p><p>Solid skills in coordinating and facilitating processes that require the involvement of, and/or interaction between, a collective or a team.</p><p>Solid writing skills, and experience in developing quality plans and drafting reports.</p><p>Experience in risk assessment, and in contributing to the development of prevention and mitigations plan, together with the team and parnters.</p><p>Proven experience in directly engaging with, and mentoring and supporting diverse types of partners, stakeholders and colleagues, in areas related to learning and communication.</p><p>Commitment to adhere to equity, diversity, gender, child safety and staff health and wellbeing principles.</p><p>Commitment to Oxfam s safeguarding policies to ensure all people who come into contact with Oxfam are as safe as possible.</p><p>Demonstrated ability to work under pressure, prioritize, meet deadlines, and hold self and others to account.</p><p>Willingness and availability to conduct field visits and travels, as required.</p><p>Excellent Arabic and English skills (reading, speaking, writing); a good command of French, is a plus.</p><p>Desirable:</p><p>Experience in being part of a multi-cultural and multi-disciplined team.</p><p>Commitment to Oxfam s overall aims and policies and experience of promoting gender equity and diversity and the interests of marginalized people in all aspects of Oxfam s work.</p><p>Ability to demonstrate an openness and willingness to learn about the application of gender/gender mainstreaming, women s rights, and diversity for all aspects of development work.</p><p>Most importantly, every individual in Oxfam needs to be able to:</p><p>Live our values of INCLUSION, ACCOUNTABILITY, EMPOWERMENT, COURAGE, SOLIDARITY and EQUALITY (read more about these here )</p><p>Ensure you commit to our ORGANIZATIONAL ATTRIBUTES (including adhering to the Code of Conduct):</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>Position has responsibility for supervising and coordinating activities of employees delivering spa services, including salon, skin care, program coordination, reservations, reception desk, massage and locker room areas. Position focuses on ensuring guest and employee satisfaction and achieving the operating budget.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience<br>• High school diploma or GED; 2 years experience in the spa, guest services, or related professional area.<br>CORE WORK ACTIVITIES<br>Supporting Management of Spa Operations and Budgets<br>• Assumes the responsibilities of the Spa Director in his/her absence.<br>• Ensures all employees have the proper supplies, equipment and uniforms.<br>• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.<br>• Manages supplies and equipment inventories within budget.<br>• Maintains cleanliness of spa and related areas and equipment.<br>• Understands the impact of department’s operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals.<br>Ensuring and Delivering Exceptional Customer Service<br>• Sets a positive example for guest relations.<br>• Interacts with guests to obtain feedback on product quality and service levels.<br>• Handles guest problems and complaints.<br>• Empowers employees to provide excellent customer service.<br>• Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement.<br>• Strives to improve service performance.<br>Conducting Human Resources Activities<br>• Solicits employee feedback, utilizing an “open door” policy and reviewing employee satisfaction results to identify and address employee problems or concerns.<br>• Ensures employees understand expectations and parameters.<br>• Brings issues to the attention of the department manager and Human Resources as necessary.<br>• Observes service behaviors of employees and providing feedback to individuals.<br>• Participates in employee progressive discipline procedures.<br>• Participates in an on-going employee recognition program.<br>• Reviews comment cards and guest satisfaction results with employees.<br>• Supports a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job.<br>• Supervises on-going training initiatives and conducting training when appropriate.<br>• Establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team.<br>• Celebrates successes and publicly recognizes the contributions of team members.<br>• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.<br>• Assists the Spa Director in managing the day-to-day operations of the spa as necessary.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather&nbsp;and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver&nbsp;a&nbsp;meaningful guest experience, we encourage you to explore&nbsp;your next career opportunity&nbsp;with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​&nbsp;begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<ol><li><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Job Objectives</font></font></strong></li></ol><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To oversee the day-to-day operations of the spa, ensuring delivery of 5 star guest services, safe &amp; harmonious work environment, productive and efficient working habits, properly controlled inventories &amp; expenses, as well as daily supervision of staff schedules to maximize revenues.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To support the Spa Director in establishing and maintaining marketing objectives, operating criteria, programming, budgeting, VIP guest visits, staff relations and training.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To work with the Spa Director to ensure department revenues are achieved in line with budget.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Proactively monitor and action strategies to promote a positive staff attitude at all times. At all times leading by example and working to inspire staff to develop their skills and work cohesively as a unit.</font></font></li></ul><p><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Key Areas of Responsibility:</font></font></strong></p><p><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Financial/ Commercial</font></font></strong></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To assist in achieving agreed commercial targets at the Spa through the planned co-ordinated development of the facility and the implementation of the treatment and activity program.</font></font><br></li></ul><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To be responsible for motivating and driving sales and establish targets, which are realistic and achievable.</font></font><br></li></ul><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To liaise with the Spa Director on forecasts, stock levels, requisitions, budget, targets etc. and ensure a stock level appropriate to business demands.</font></font></li></ul><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Oversee monthly inventories and product control for all professional products, equipment, linens, etc.</font></font></li></ul><p><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Administrative/ Operational</font></font></strong></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To maintain and implement the reporting procedures and control system established by the Hotel.</font></font></li></ul><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To ensure that the Health and Safety Policy and Procedures are implemented and monitored in particular with relation to cleanliness and hygiene.</font></font></li></ul><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To maintain and update equipment, product, service and standards as required.</font></font></li></ul><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To deal with problems, inquiries and complaints from Spa clientele.</font></font></li></ul><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To interact professionally with guests, members, and members of staff.</font></font></li></ul><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Oversee training and orientation of all treatment staff new hires</font></font></li></ul><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To manage spa therapist rota ensuring cover is adequate and appropriate at all times in accordance with business levels</font></font></li></ul><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>Rejoignez un hôtel membre du réseau Accor,&nbsp;dont le groupe réunit plus de 45 marques, 5 500 hôtels, 10 000 restaurants et destinations lifestyle. Ici, nous croyons en vous et en ce que vous apportez. Les opportunités de développement et d'évolution sont nombreuses. Chaque geste, chaque sourire, chaque action, contribuent à créer un impact positif et mémorable pour nos clients, nos collègues et aussi pour notre planète. Ensemble, nous incarnons la vision de l’hospitalité responsable.<br>Ayez l’opportunité de devenir un Heartist®, et laissez votre coeur vous guider dans ce monde où la vie bat plus fort.</p><br><br>Job Description<br><br><ol><li><strong>Job Objectives</strong></li></ol><ul><li>To oversee the day-to-day operations of the spa, assuring delivery of 5 star guest services, safe &amp; harmonious work environment, productive and efficient working habits, properly controlled inventories &amp; expenses, as well as daily supervision of staff schedules to maximize revenues.</li><li>To support the Spa Director in establishing and maintaining marketing objectives, operating criteria, programming, budgeting, VIP guest visits, staff relations and training.</li><li>To work with the Spa Director to ensure department revenues are achieved in line with budget.</li><li>Proactively monitor and action strategies to promote a positive staff attitude at all times. At all times leading by example and working to inspire staff to develop their skills and work cohesively as a unit. &nbsp;&nbsp;</li></ul><p><strong>Key Areas of Responsibility:</strong></p><br><p><strong>Financial/ Commercial</strong></p><br><ul><li>To assist in achieving agreed commercial targets at the Spa through the planned co-ordinated development of the facility and the implementation of the treatment and activity programme.<br>&nbsp;</li></ul><ul><li>To be responsible for motivating and driving sales and establish targets, which are realistic and achievable.<br>&nbsp;</li></ul><ul><li>To liaise with the Spa Director on forecasts, stock levels, requisitions, budget, targets etc. and ensure a par stock level appropriate to business demands.</li></ul><ul><li>Oversee monthly inventories and product control for all professional product, equipment, linens, etc.</li></ul><p><strong>Administrative/ Operational</strong></p><br><ul><li>To maintain and implement the reporting procedures and control system established by the Hotel.</li></ul><ul><li>To ensure that the Health and Safety Policy and Procedures are implemented and monitored in particular with relation to cleanliness and hygiene.</li></ul><ul><li>To maintain and update equipment, product, service and standards as required.</li></ul><ul><li>To deal with problems, enquiries and complaints from Spa clientele.</li></ul><ul><li>To interact professionally with guests, members, and members of staff.</li></ul><ul><li>Oversee training and orientation of all treatment staff new hires</li></ul><ul><li>To manage spa therapist rota ensuring cover is adequate and appropriate at all times in accordance with business levels</li></ul><p><strong>Sales and Marketing</strong></p><br><ul><li>In conjunction with the Spa Director, develop concept planning, menu of services, retailing, merchandising, marketing and product development at the Spa.</li></ul><ul><li>To ensure that guests, tour operators and local guest demographic are kept informed of all spa events and activities, both in the form of internal and external advertising and where appropriate via the publication of a regular newsletter.</li></ul><ul><li>To personally network at all levels with individuals from both inside and outside the company structure for the further development of the Spa. Where required taking part in promotional events and activities in order to promote the spa to a new/wider demographic.</li></ul><ul><li>To constantly be aware of innovations within the industry and consider their worth at the Spa.</li></ul><p><strong>Personnel</strong></p><br><ul><li>To motivate, encourage and drive the team, and to maintain the correct level of professional and qualified personnel, overseeing all facilities and activities within the Spa.</li></ul><ul><li>To be responsible for the delivery of a consistently high level of service standards by all spa staff.</li></ul><ul><li>To be responsible for instigating progressive, professional and well-organised training and assessment of staff and to conduct performance appraisals as required. Oversee weekly schedules, attendance sheets, sick leave and holiday arrangements.</li></ul><ul><li>To perform any other duties deemed reasonable by management.</li></ul><ul><li>Comply with all hotel and spa policies and procedures.</li></ul> </div>

<p><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Job Description</font></font></strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">The CARE Specialist plays a key role in Vista's mission to become the expert design and marketing partner for small businesses. Their role is to act as the first point of contact for our clients and offer them a personalized experience across our various communication channels (phone, email, chat, studio), regardless of the market. Beyond answering questions about our products and services, the CARE Specialist seeks to understand clients' explicit and implicit needs through active listening, curiosity, and relevant questioning. They act as a true design and marketing partner, proactively recommending the products, designs, and solutions best suited to the client's objectives. Leveraging their expertise, they guide small businesses in their choices, help them make informed decisions, and contribute to their success by offering solutions that support their growth, visibility, and business development. The CARE Specialist thus creates value in every interaction by combining product expertise, personalized advice, empathy, and excellent customer service.</font></font></p><p><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Roles and responsibilities</font></font></strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">The list of responsibilities below is not exhaustive and may be modified according to the needs of the company.</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Interacting with our clients via various communication channels such as telephone, email or chat, effectively using the digital tools at our disposal.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Use targeted questions to identify the customer's real needs and guide them towards the most suitable products and designs.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Develop in-depth knowledge of design, marketing and our products in order to proactively advise clients and offer them relevant alternatives.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Providing the best solutions to our clients and contributing directly to the success of their business.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Maintain a good knowledge of all the marketing solutions we offer our clients (flyers, business cards, disposable menus, etc.).</font></font></li></ul><p><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Main activities</font></font></strong></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Assist customers with all their requests via the various communication channels available (telephone, chat, email and any other channel developed later).</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Handle each customer request using available resources and provide all necessary information.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Resolve customer requests on the first contact when possible, or escalate them to the appropriate teams.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Independently determine the relevant questions to ask in order to identify the client's explicit and implicit needs.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To accurately diagnose customer requests and quickly provide appropriate solutions in accordance with established procedures.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Provide regular feedback to identify customer difficulties and reduce their efforts.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Identify the products, designs or services best suited to the needs expressed by the customer.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To support and train clients on the use of our products and services in order to help them promote and develop their business.</font></font></li></ul><p><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Skills and qualifications sought</font></font></strong></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Excellent oral and written communication skills in French.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Strong interest in eCommerce, marketing, and a passion for printing and design.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Natural curiosity and a willingness to learn continuously in order to develop expertise on products, marketing trends, design and the needs of small businesses.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ability to adopt a consultative stance by acting as a true design and marketing partner for clients, rather than a simple support agent.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ability to understand clients' business objectives, identify their explicit and implicit needs, and recommend the most suitable products, designs, and marketing solutions for their business.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Good command of digital tools enabling support to clients across all communication channels (telephone, email, chat, etc.).</font></font></li><li><br></li></ul><p><strong>Desired Candidate Profile</strong></p><p>Excellent oral and written communication skills in French.</p><p>Strong interest in e-commerce, marketing, and a passion for printing and design.</p><p>Natural curiosity and a desire for continuous learning to develop expertise in products, marketing trends, design, and the needs of small businesses.</p><p>Ability to adopt a consultative approach, acting as a true design and marketing partner for clients, rather than just a support agent.</p><p>Aptitude to understand clients' business objectives, identify their explicit and implicit needs, and recommend the most suitable marketing products, designs, and solutions for their business.</p><p>Good command of digital tools to assist clients across all communication channels (phone, email, chat, etc.).</p><p>Ability to show empathy and build trust, while demonstrating a sincere understanding of the client's concerns.</p><p>Ability to positively influence client decisions through personalized support and relevant recommendations.</p><p>Openness to change and the ability to remain motivated in a constantly evolving environment.</p><p>Ability to take charge of one's own professional development and work autonomously to meet job expectations.</p><p>Proactive attitude and a taste for teamwork, in a collaborative environment where everyone contributes to collective success.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>As a Warehouse Manager, this role plays a key part in ensuring the timely, efficient, and accurate flow of materials from receipt through final shipment. By leading warehouse operations, driving inventory accuracy, and optimizing logistics processes, the position directly contributes to customer satisfaction, operational excellence, and continuous improvement. Join a collaborative environment where leadership, innovation, and process excellence support business success and professional growth.</p><p><b>Grow with us – Your Responsibilities</b></p><br><ul><li><p>Manage the receiving process and ensure materials are delivered in a timely manner to the appropriate destination</p><br></li><li><p>Ensure inventory accuracy for finished goods and associated accessories, including serial number validation and batch control</p><br></li><li><p>Define, monitor, and report on department metrics, workcell goals, and operational objectives</p><br></li><li><p>Achieve assigned performance targets and provide recommendations for process improvements</p><br></li><li><p>Oversee daily shipping activities and ensure products are delivered to customers on time using the most efficient shipping methods and freight carriers for domestic and international shipments</p><br></li><li><p>Lead and support continuous improvement initiatives, including TCC 6S and Kaizen programs, while optimizing warehouse layout and environmental storage controls</p><br></li><li><p>Manage customer return processes and quarantine requirements, ensuring proper storage and tracking of non-inventory items and requests</p><br></li><li><p>Contribute to departmental budget planning and ensure responsible management of approved budgets</p><br></li><li><p>Monitor and report on aged inventory, maintain inventory according to FIFO principles, and actively track product expiration dates</p><br></li><li><p>Lead assigned projects through completion while effectively utilizing available resources</p><br></li></ul><p><b>What will convince us</b></p><br><ul><li><p>Degree in Business or a related discipline, or a minimum of 7 years of professional experience directly related to the role responsibilities</p><br></li><li><p>Demonstrate solid knowledge of outbound logistics, customs regulations, and international shipping requirements</p><br></li><li><p>Apply best practices in warehouse and logistics management with experience using ERP systems, Microsoft Office, and Outlook</p><br></li><li><p>Analyze operational data effectively and prepare clear reports and recommendations for improvement</p><br></li><li><p>Manage projects from initiation through completion while balancing priorities and available resources</p><br></li><li><p>Demonstrate strong leadership capabilities, including coaching, employee development, and team motivation</p><br></li><li><p>Collaborate effectively across functions to achieve operational and business objectives</p><br></li><li><p>Build productive relationships through strong interpersonal skills and a team-oriented approach</p><br></li></ul><br><p><b>About Sartorius&nbsp;</b></p><br><p>Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.&nbsp;</p><br><p>We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.</p><br><p>Join our global team and become part of the solution. We are looking forward to receiving your application.&nbsp;<br>www.sartorius.com/careers</p><br> </div>

<p> <strong>Senior Director, Government &amp; Multilateral Affairs </strong> </p> <p> <strong>Position Summary</strong> </p> <p>The Senior Director, Government and Multilateral Affairs, will lead Teach For All's global strategy to strengthen government and multilateral engagement in support of more conducive policy frameworks in which our partners operate to be able to diversify and strengthen the teaching workforce and, ultimately, accelerate their mission and impact. </p> <p>Working across regions, the role will build a global coalition of diverse stakeholders to advance policy frameworks that strengthen the teacher workforce and its sustainability. Through strategic partnerships, thought leadership, and cross-sector convening, the Senior Director will lead Teach For All s contribution and convening power as a trusted actor in global and regional conversations on the future of the teaching profession.</p> <p>At the same time, the role will translate these global partnerships and policy opportunities into practical value for Teach For All network partners. Working closely with regional teams, the Senior Director will advise and support partners to engage governments, access public and multilateral funding, strengthen enabling policy environments, and expand opportunities to place fellows and influence education systems in their local contexts.</p> <p>This position is part of the Government and Global Partnerships team, a global team working to strengthen government, multilateral, and global partnerships in alignment with Teach For All's mission and will collaborate closely with regional support teams and global learning teams to ensure coordinated, high-impact support for network partners.</p> <p> <strong>Key Responsibilities</strong> </p> <p> <strong>Global Teacher Workforce Strategy &amp; Coalition Building</strong> </p> <p>Lead Teach For All's global strategy on teacher workforce development by building a coalition of governments, multilateral organizations, philanthropy, researchers, and civil society to advance policy frameworks and collective action that strengthen the teaching profession.</p> <p> <strong>Strategic Advisory to Network Partners</strong> </p> <p>Support network partners in translating global policy momentum into national impact by developing government engagement strategies, unlocking public and multilateral funding, strengthening enabling policy environments, and expanding opportunities for fellow placement and long-term organizational sustainability.</p> <p> <strong>Network Learning &amp; Thought Leadership</strong> </p> <p>Generate and disseminate learning, practical tools, and evidence that strengthen partners' public sector engagement while positioning Teach For All as a global thought leader on teacher workforce development and systems change.</p> <p> <strong>Qualifications</strong> </p> <ul> <li>At least 12 years of experience with or in government relations, development, public administration, or a related field.</li> <li>Proven success working with or in public institutions, multilateral organizations, or other donors</li> <li>Required experience supporting or leading with grassroots and locally led organizations in developing public sector engagement strategies in ASEAN </li> <li>Exceptional relationship-building, facilitation and coaching across cultures</li> <li> Strong understanding of policymaking, development financing, and government systems, especially in the education sector and in developing countries</li> <li>Strategic thinker with the ability to navigate complex political and operational environments</li> <li>Comfort working in a global, networked, and fast-paced environment</li> <li>English fluency required; additional language(s) strongly preferred</li> </ul> <p> <strong>What Teach For All Offers:</strong> </p> <ul> <li> Commitment to cultivating a culture in which all staff members feel they belong, are valued for their contributions, and have an impact on our organization s progress </li> <li>Professional and personal development experiences and ample opportunities to make a positive impact on the work of Teach For All and beyond </li> <li>Comprehensive benefits package designed for your well-being and work-life needs </li> <li>Generous time off and flexible work arrangements</li> </ul> <ul> <li>And much more! </li> </ul> <p><br></p> <p> </p>