وظائف Active Directory - تونس العاصمة تونس

1 - 6 Years Naukri Gulf

Expert Digital Workplace

On-site - تونس - تونس العاصمة ٢٩ يونيو ٢٠٢٦

تكنولوجيا المعلومات

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">Administer and maintain Microsoft SCCM infrastructure Manage and support Microsoft Intune and endpoint management solutions Configure and maintain Active Directory , Group Policies, and Microsoft Entra ID (Azure AD) Administer Microsoft Exchange Online mailboxes, mail flow, distribution groups, and security policies Manage and support SharePoint Online sites, permissions, and collaboration services Administer and troubleshoot Microsoft Teams environments, policies, meetings, and voice/collaboration features Handle endpoint provisioning, deployment, patching, and compliance management Support Windows 10/11 device lifecycle management Resolve incidents, service requests, and escalations related to workplace technologies Deploy software packages, updates, and security configurations Monitor endpoint health, Microsoft 365 services, and compliance status Troubleshoot complex desktop, collaboration, and infrastructure-related issues Collaborate with infrastructure, security, and support teams Create and maintain technical documentation and operational procedures Participate in workplace modernization and automation initiatives using PowerShell and Microsoft . technologies .</div></section><section>Desired Candidate Profile<ul><li>Strong experience with: Microsoft SCCM Microsoft Intune Active Directory & Group Policy Microsoft Exchange Online SharePoint Online Microsoft Teams Administration Windows 10/11 Administration Endpoint Management & Device Compliance</li><li>Knowledge of: Microsoft Entra ID / Azure AD PowerShell scripting Microsoft 365 administration ITIL processes and incident management</li><li>Experience troubleshooting enterprise collaboration and endpoint issues</li><li>Understanding of security best practices and endpoint hardening</li><li>Strong analytical, communication, and teamwork skills</li><li>Ability to work independently and manage priorities effectively</li></ul></section>

1 - 6 Years Naukri Gulf

Expert Digital Workplace Leoni

On-site - تونس - تونس العاصمة ٢٩ يونيو ٢٠٢٦

تكنولوجيا المعلومات

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">Administer and maintain Microsoft SCCM infrastructure Manage and support Microsoft Intune and endpoint management solutions Configure and maintain Active Directory , Group Policies, and Microsoft Entra ID (Azure AD) Administer Microsoft Exchange Online mailboxes, mail flow, distribution groups, and security policies Manage and support SharePoint Online sites, permissions, and collaboration services Administer and troubleshoot Microsoft Teams environments, policies, meetings, and voice/collaboration features Handle endpoint provisioning, deployment, patching, and compliance management Support Windows 10/11 device lifecycle management Resolve incidents, service requests, and escalations related to workplace technologies Deploy software packages, updates, and security configurations Monitor endpoint health, Microsoft 365 services, and compliance status Troubleshoot complex desktop, collaboration, and infrastructure-related issues Collaborate with infrastructure, security, and support teams Create and maintain technical documentation and operational procedures Participate in workplace modernization and automation initiatives using PowerShell and Microsoft . technologies</div></section><section>Desired Candidate Profile<ul><li>Strong experience with: Microsoft SCCM Microsoft Intune Active Directory & Group Policy Microsoft Exchange Online SharePoint Online Microsoft Teams Administration Windows 10/11 Administration Endpoint Management & Device Compliance</li><li>Knowledge of: Microsoft Entra ID / Azure AD PowerShell scripting Microsoft 365 administration ITIL processes and incident management</li><li>Experience troubleshooting enterprise collaboration and endpoint issues</li><li>Understanding of security best practices and endpoint hardening</li><li>Strong analytical, communication, and teamwork skills</li><li>Ability to work independently and manage priorities effectively</li></ul></section>

من ٠ إلى ٠ سنة Naukri Gulf

Expert Digital Workplace

On-site - تونس - تونس العاصمة ١٢ يونيو ٢٠٢٦

تكنولوجيا المعلومات

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">Administer and maintain Microsoft SCCM infrastructureManage and support Microsoft Intune and endpoint management solutionsConfigure and maintain Active Directory , Group Policies, and Microsoft Entra ID (Azure AD)Administer Microsoft Exchange Online mailboxes, mail flow, distribution groups, and security policiesManage and support SharePoint Online sites, permissions, and collaboration servicesAdminister and troubleshoot Microsoft Teams environments, policies, meetings, and voice/collaboration featuresHandle endpoint provisioning, deployment, patching, and compliance managementSupport Windows 10/11 device lifecycle managementResolve incidents, service requests, and escalations related to workplace technologiesDeploy software packages, updates, and security configurationsMonitor endpoint health, Microsoft 365 services, and compliance statusTroubleshoot complex desktop, collaboration, and infrastructure-related issuesCollaborate with infrastructure, security, and support teamsCreate and maintain technical documentation and operational proceduresParticipate in workplace modernization and automation initiatives using PowerShell and Microsoft . technologies .</div></section><section>Desired Candidate Profile<ul><li>Strong experience with:</li><ul><li>Microsoft SCCM</li><li>Microsoft Intune</li><li>Active Directory & Group Policy</li><li>Microsoft Exchange Online</li><li>SharePoint Online</li><li>Microsoft Teams Administration</li><li>Windows 10/11 Administration</li><li>Endpoint Management & Device Compliance</li></ul><li>Knowledge of:</li><ul><li>Microsoft Entra ID / Azure AD</li><li>PowerShell scripting</li><li>Microsoft 365 administration</li><li>ITIL processes and incident management</li></ul><li>Experience troubleshooting enterprise collaboration and endpoint issues</li><li>Understanding of security best practices and endpoint hardening</li><li>Strong analytical, communication, and teamwork skills</li><li>Ability to work independently and manage priorities effectively</li></ul></section>

من ٠ إلى ٠ سنة Naukri Gulf

Senior ICT Associate

On-site - تونس - تونس العاصمة ٢ يوليو ٢٠٢٦

تكنولوجيا المعلومات

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">Under the overall supervision of the head of Head of Resource Management and direct supervision of the Information Management and Technology (IMT) Officer, the Senior ICT Associate will be responsible and accountable for providing the necessary Information Communications and Technology (ICT) support and guidance to the International Organization for Migration (IOM) Tunis Country Office (CO). Provide up to tier 2 level ICT technical support to end users within Tunisia CO, resolving complex technical issues and maintaining the continuity and reliability of ICT services. Coordinate specialized end user support by managing the full lifecycle of assigned ICT issue tickets, resolving technical queries through multiple service channels and maintaining compliance with established Service Level Agreements (SLA). Provide support and assistance in the implementation, configuration and upgrades of ICT network infrastructure (firewall, routers, switches, access points, wan optimizers, etc.) and systems while recommending best technical solutions to achieve organizational standards within local technical constraints. Implement and monitor compliance in accordance with IOM ICT standards, policies and guidelines on networks, systems, telecoms, and all ICT services and equipments, maintaining operational consistency and security. Administer IOM Tunis ICT services/solutions (Microsoft 365 services including Exchange Online, Teams, SharePoint Online, OneDrive) and related platforms to maintain secure, reliable and effective ICT service delivery. Work with the administration of Azure/Intune for the compliance of IOM Tunis with the established IOM ICT/Security standards (Microsoft Entra ID, SGs, Intune, etc.) Provide and facilitate end-user training and business process guidance, when necessary, supporting user capability and the effective adoption of organizational technologies and systems. Create and maintain comprehensive documentation and reference materials for implemented ICT systems in the CO for consistent system administration. Maintain an up-to-date record of ICT hardware and software asset records and recommend timely equipment replacement and software licenses renewal to the supervisor to support operational continuity. Support in access control management by maintaining cards registration, deletion, and activity logs reporting Implement IOM s Data Protection Principles into all Information Technology (IT)/Information Systems (IS) solutions and service delivery supporting compliance and security requirements. Immediately escalate any ICT problems or issues to IMT officer in the CO and regularly recommend improvements on efficiency and operational service or performance. Implement the ICT Business Continuity Plan (BCP) and Disaster Recovery Plans in the CO, monitor completion and accuracy of server s backup plans in accordance with IOM ICT standards. Administer endpoint security and compliance solutions, including Microsoft Intune, BitLocker, Zscaler, antivirus/EDR platforms and operating system patch management to maintain secure and compliant ICT environment. Perform such other relevant duties as maybe assigned.</div></section><section>Desired Candidate ProfileEDUCATION Bachelor s degree in Computer Science, Engineering or a related field from an accredited academic institution with four years of relevant professional experience; or High School diploma with six years of relevant professional experience.EXPERIENCE Demonstrated experience in Microsoft M365 Applications and Windows operating system; Has experience with offices support for LAN infrastructure, Active Directory domain environment and Windows- based servers, Windows Server, Microsoft Azure and desk support; Relevant experience in ICT systems including Database/System Management, or a combination of study, training, and professional work in a related field preferably in the Humanitarian or Development Fields; and, Previous work experience in international organizations and service industry companies would be an advantage.SKILLS Can support and troubleshoot computer and network equipment, including Microsoft Office applications, TCP/IP Networking, and Windows operating systems; Strong understanding of Active Directory and Group policies; Ability to analyse and resolve endpoint compliance issues using Azure INTUNE; Ability to work in a team environment; able to initiate and manage group studies to learn more about supporting the current infrastructure; and, Ability to present ideas in a user-friendly language to non-technical staff and end-users knowledge of an issue-tracking system an advantage.Languages IOM s official languages are English, French, and Spanish. REQUIRED For this position, fluency in English is required (oral and written).DESIRABLE Working knowledge of Arabic and French.Competencies The incumbent is expected to demonstrate the following values and competencies:VALUES - All IOM staff members must abide by and demonstrate these five values: Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion. Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct. Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges. Courage: Demonstrates willingness to take a stand on issues of importance. Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.CORE COMPETENCIES - Behavioural indicators Level 2 Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results. Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes. Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate. Accountability: Takes ownership for achieving the Organization s priorities and assumes responsibility for own actions and delegated work. Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.</section>

2 - 5 Years Naukri Gulf

Desktop Administrator Bilingue Windows

On-site - تونس - تونس العاصمة ٢١ يوليو ٢٠٢٦

تكنولوجيا المعلومات

Job DescriptionActivities:<ul><li>Analyze the workstation inventory and define the associated impacts (inventories, summaries and dashboards).</li><li>Apply the images to the workstations (desktop and laptop).</li><li>Manage workstation environments (Windows, Active Directory groups, Microsoft 365) and ensure their integration with the information system.</li><li>Participate in the validation of applications and the deployment of technical solutions.</li><li>Handle technical incidents, including sensitive and priority incidents (P1/P2), by performing root cause analysis and advanced troubleshooting.</li><li>Participate in the administration of Windows Server and Hyper-V environments, as well as in the diagnosis of system infrastructures (DNS, DHCP, AD groups...).</li><li>Provide technical support to remote teams during on-site interventions and support deployments.</li><li>Write and update procedures, contribute to their continuous improvement and participate in the skills development of teams.</li></ul>Missions:<ul><li>Supporting ongoing Infrastructure projects as well as future projects and programs (pilot, drafting of procedures...).</li><li>Diagnose and resolve complex technical incidents.</li><li>Participate in the administration of Windows Server, Hyper-V and Microsoft 365 environments.</li><li>Contribute to the analysis of hardware incidents and network problems.</li><li>Participate in technical meetings with clients when necessary.</li><li>Contributing to the Shift Left, knowledge sharing and the training of new employees.</li><li>Monitoring of Major Incidents with various stakeholders</li></ul>Desired Candidate Profile<h2>Qualifications</h2><h3>Key skills:</h3><h4>Techniques:</h4><ul><li>Administration of Windows workstations (Desktop & Laptop).</li><li>Active Directory and Exchange / Microsoft 365.</li><li>Windows Server and Hyper-V.</li><li>Workstation administration and scripting tools.</li><li>Knowledge of server infrastructures (iLO, iDRAC, RAID).</li><li>Network knowledge (LAN, VLAN, DHCP, Cisco/Aruba).</li><li>Advanced Troubleshooting and Root Cause Analysis.</li><li>Knowledge of ITIL processes.</li></ul><h4>Behavioral:</h4><ul><li>Communication.</li><li>Collaboration.</li><li>Analytical and synthesis skills.</li><li>Autonomy.</li><li>Rigor.</li><li>Sense of organization</li></ul><h3>Profile and prerequisites:</h3><ul><li>Holder of a Bac+2 Bac+5 in Computer Science (Systems, Networks, System Administration, IT Infrastructure or related field) or with equivalent professional experience.</li><li>You have a minimum of 12 months' seniority within the company or can demonstrate at least 2 years of experience in a similar position.</li><li>Excellent written and oral communication skills in French and a good level of English.</li><li>Proficiency in Windows Workstation and Server environments and their administration tools.</li><li>You are MD-102 certified</li><li>MS-102, Cisco or Aruba certifications are an asset.</li></ul>

من ٠ إلى ٥ سنة Naukri Gulf

Technology Risk Consultant

On-site - تونس - تونس العاصمة ٢٧ يوليو ٢٠٢٦

الهندسة

In the context of developing its Technology Risk activity, EY Tunisia is looking for Junior Auditors / Consultants specializing in Information Systems and innovative technologies. Technology Risk is also integrated within a larger department called Business Consulting, comprising approximately 220 people, thus allowing for more diverse opportunities and/or continuous evolution on complex mixed business and IS issues.The OpportunityOur Technology Risk team currently has more than 60 consultants and supports major companies in various sectors (Banks, insurance, industry, public sector, telecom, etc.) and different geographies (Tunisia/ Maghreb/ Africa/ Europe: France, Luxembourg, Germany, etc./ Middle East: Qatar, UAE, Saudi Arabia, Egypt, etc.) in transforming their IS to meet strategic, regulatory, and security challenges broadly.By joining us, you will have the opportunity to develop various business and technical expertise by participating in various audit and consulting missions.You will also benefit from training and close coaching throughout your professional career within the Firm.Your MissionsYou will be trained in our methodologies and will have the opportunity to work, according to your skills and aptitude, within multidisciplinary teams on various types of audit and consulting missions:<ul><li>Management and control of risks related to information systems and cybersecurity</li><li>Program/Project Risk Management</li><li>Information system audit across all SI layers: application, network (LDAP directories, Active Directory), infrastructure (servers, databases)</li><li>Review of IT system implementations, both on the application layer and the infrastructure layer (application server, database)</li><li>SOCR (Service Organizations Control Reporting) projects</li><li>Business Continuity Plan, Crisis Management</li><li>Cybersecurity readiness assessments</li><li>Support for the implementation of an information security management system</li><li>Regulatory audit and in accordance with standards and best practices (ISO27001/ ISO27002/ ISO22301/ NCA ECC/ SWIFT CSP/ NIST/ etc.)</li></ul>Your Responsibilities:<ul><li>You actively participate in the execution of missions with our clients in close collaboration with experienced consultants and managers.</li><li>You intervene at the core of companies and their business processes to provide advice aimed at helping them manage their operational or technological risks, particularly in the context of audit missions.</li><li>You support management in implementing their risk management frameworks (risk mapping, process modeling, other diagnostics...).</li><li>You base your work on qualitative and quantitative analyses from sometimes large and complex data.</li></ul>Desired Candidate ProfileGraduate of an engineering school, management school, or university, you have successful prior experience (internship, apprenticeship) in a company, audit firm, or consulting firm in the field of Information Systems.Enthusiastic, dynamic, committed, you have a strong ability to adapt and enjoy working in a team.Your rigor, interpersonal skills, and ease in oral and written communication will contribute to the excellence of our service to clients.Advanced EnglishGood communication in FrenchInternational experience is a plus.As part of its Diversity policy, EY considers all applications, including those from people with disabilities, on equal terms.

من ٠ إلى ٠ سنة Naukri Gulf

Application Support Technician

On-site - تونس - تونس العاصمة ٢٠ مايو ٢٠٢٦

اللوجستيات وسلاسل الإمداد والمشتريات

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">As part of the customer relations team, you will join a technical support team of around ten people. Your role will be to provide remote technical support for our hardware and software solutions, assisting our customers on a daily basis. This position is RUN-oriented, with a high volume of daily exchanges and a strong requirement for rigor, reliability and quality of service. Your daily life: <ul> <li>Handle customer requests via various channels (tickets, calls, emails)</li> <li>Understanding, qualifying, and analyzing user needs in order to diagnose incidents</li> <li>Manage and resolve technical incidents independently, providing appropriate solutions or implementing workarounds.</li> <li>Escalate complex incidents to expert teams (N2/N3, R&D) when necessary</li> <li>To guarantee the quality of service and the company's image, by ensuring regular follow-up and clear communication with clients</li> </ul></div></section><section>Desired Candidate ProfileWhat if we talked about you? <ul> <li>Solid knowledge of networks and peripherals (printers, drivers)</li> <li>Understanding of network protocols (FTP, TCP/IP, DNS, DHCP) and how they work</li> <li>Good command of Windows environments and basic knowledge of Active Directory (accounts, permissions, GPO)</li> <li>Concepts of virtualization (VM)</li> <li>Ability to analyze and debug web applications</li> <li>Use of ticketing tools and log analysis</li> <li>Interpersonal skills:</li> <li>Enthusiasm and a positive attitude</li> <li>Good interpersonal skills and team spirit</li> <li>Proactive and solution-oriented</li> <li>Sense of service and rigor</li> <li>Ability to work independently while collaborating effectively</li> <li>Excellent command of spoken and written French.</li> </ul></section>

1 - 5 Years Naukri Gulf

Technician

On-site - تونس - تونس العاصمة ٢٩ يوليو ٢٠٢٦

خدمة العملاء

As part of the Support team, you will join a team of around twenty colleagues. Your role is key: you will provide remote technical support for our hardware and software solutions, assisting our lawyer clients on a daily basis: Handling client requests via various channels (tickets, calls, emails); Understanding, qualifying, and analyzing user needs to diagnose technical incidents (workstation, network, business application); Managing and resolving technical incidents independently, providing appropriate solutions or implementing workarounds; Escalating complex incidents to expert teams (Level 2) when necessary; Ensuring quality of service and upholding the company's image by providing regular follow-up and clear communication with clientsDesired Candidate ProfileYou have a proven track record in support, particularly in Microsoft environments (Windows Server, Active Directory, Office 365). You possess excellent French skills (spoken and written), essential for providing high-quality customer support. You work independently while also enjoying teamwork. You have a strong customer service orientation and enjoy sharing your knowledge.

3 - 8 Years Naukri Gulf

Presales Technical Consultant

On-site - تونس - تونس العاصمة ١ يونيو ٢٠٢٦

المبيعات

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">As a PreSales Technical Consultant at ManageEngine (Division of Zoho Corporation), you will assist the Sales/Business Development team by problem-solving key technical issues for our customers. Roles and Responsibilities: <ul> <li>We are looking for a PreSales Engineer with excellent technical, communication and organizational skills.</li> <li>Work with Sales team to identify and qualify business opportunities. One of the main roles will be to technically qualify the IT needs of a prospect.</li> <li>Any knowledge in Windows server management/Active Directory, ITService Management and Desktop management, ITIL, IT Security, ITOperations Management product will be of advantage. Knowledge about Cloud infrastructure will be a key factor too.</li> <li>Will have to perform product presentation online/onsite to our customer internationally and provide all necessary support at the evaluation stage.</li> <li>Understanding of the day to day IT problems that our customer face and to recommend the ManageEngine solutions through Proof of Concept, completing RFQ documents and involve in the complete Pre-Sales cycle.</li> <li>Will have to work closely with Product & other internal teams to discuss on complex customer environment.</li> <li>Will have to be qualified in Advanced level of Arabic in writing, speaking and reading.</li> </ul></div></section><section>Desired Candidate ProfileWe are looking for a PreSales Engineer with excellent technical, communication and organizational skills.</section>

من ٠ إلى ٠ سنة Naukri Gulf

Systems Engineer

On-site - تونس - تونس العاصمة ١٢ يونيو ٢٠٢٦

تكنولوجيا المعلومات

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">Reporting to the Infrastructure team, the Microsoft Systems Engineer collaborates on the design, implementation, security, and operational maintenance (MCO) of server architectures. An expert in the Microsoft Windows Server ecosystem and IT hardware, they ensure the high availability, performance, and scalability of the company's physical and virtual servers.Responsibilities and Missions1. Hardware and Virtualization Management<ul><li>Hardware Architecture : Size, install, configure and maintain physical servers (Blade/blade servers, HPE ProLiant type rack servers, Dell PowerEdge, Lenovo ThinkSystem).</li><li>Storage & Local Network Management : Configure associated storage technologies (SAN, NAS, RAID cards, vSAN) and manage server network connectivity (network cards, virtual switches).</li><li>Virtualization : Administering and optimizing hypervisors (mainly Microsoft Hyper-V or VMware ESXi in a mixed environment), managing failover clusters (Failover Clustering).</li><li>Physical maintenance : Ensuring follow-up of manufacturer warranties, replacement of defective components (disks, RAM, power supplies) and capacity management (Capacity Planning).</li></ul>2. Windows Server OS & Core Services Administration<ul><li>Deployment and Lifecycle : Automate OS provisioning (Windows Server 2019 / 2022 / 2025) via system images (WDS, MDT, or SCCM/MECM).</li><li>Active Directory Services : Manage AD DS architecture, replication, DNS services, DHCP, and design/optimize group policies (GPO).</li><li>Operational Maintenance : Manage security patches (Patch Management) via WSUS or Azure Update Manager.</li><li>Automation : Develop industrial configuration and maintenance scripts in PowerShell.</li></ul>3. Monitoring, Security and Backup<ul><li>Monitoring : Analyze server and hardware performance metrics (via SCOM, PRTG, Zabbix, or manufacturer tools like HPE iLO / Dell iDRAC).</li><li>Security (Hardening) : Apply best practices for OS hardening (CIS Benchmarks), access rights management (Less privilege, AD Tiering).</li><li>Backup and Disaster Recovery Plan (DRP) : Configure and test system and hardware backup policies (Veeam Backup & Replication, Azure Backup).</li></ul></div></section><section>Desired Candidate Profile<h2>Qualifications</h2><ul><li>Education : Bachelor's +3 to Master's +5 in Computer Science (Professional Bachelor's, Engineering School or Specialized Master's in Systems and Networks).</li><li>Experience : Minimum 3-5 years of experience in a similar role as Administrator or System Engineer in a production environment.</li><li>Certifications (a valuable plus) :<ul><li>Microsoft certifications (e.g. Microsoft Certified: Windows Server Hybrid Administrator Associate).</li><li>Manufacturer certifications (HPE, Dell).</li></ul></li></ul></section>

من ٠ إلى ٠ سنة Naukri Gulf

Superintendent AMERICAN COOPERATIVE SCHOOL OF TUNIS (TUNISIA)

On-site - تونس - تونس العاصمة ٢٤ يونيو ٢٠٢٦

الموارد البشرية

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">REQUIRED QUALIFICATIONSThe successful candidate will possess:• United States citizenship• Master's degree in Education, Educational Leadership, or a related field• Significant senior leadership experience in an international, independent, orhigh-performing educational environment• Experience working effectively with governing boards• Strong understanding of curriculum, instruction, assessment, and school improvement• Demonstrated financial and operational leadership experience• Proven ability to recruit, develop, and retain exceptional faculty and staff• Commitment to student-centered educational leadership• International Baccalaureate experience• Strategic planning and change management expertisePREFERRED QUALIFICATIONSStrong candidates may also possess:• Previous Superintendent, Head of School, or Director experience• Enrollment management and institutional advancement experience• Experience leading multicultural communities• Working knowledge of French and/or ArabicDESIRED LEADERSHIP CHARACTERISTICSCommunity feedback consistently identified the following attributes as critical to successat ACST:Exceptional CommunicatorCommunicates openly, honestly, and consistently.Builds trust through transparency and active listening.Relationship BuilderVisible, approachable, and engaged in school and community life.Builds strong relationships across all stakeholder groups.Strategic LeaderBalances operational excellence with long-term vision.Leads confidently through complexity and change.People-Centered ManagerDevelops strong teams and future leaders.Promotes collaboration, accountability, and professional growth.Champion for StudentsPlaces student wellbeing, belonging, and achievement at the center of decision-making. </div></section>

من ٠ إلى ٠ سنة Naukri Gulf

Account Manager

On-site - تونس - تونس العاصمة ٢ يونيو ٢٠٢٦

الموارد البشرية

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">Job Description <div> YOUR MISSION You will be directly handling the relationship with our top partners and you will be responsible for the growth, operational excellence, and all the marketing plans. You will be liaising with the most highly regarded brands, stores, and restaurants in the country. THE JOURNEY <ul> <li> Establish excellent relationships with Glovo s top partners through consistent and proactive communication, identifying their needs and building engagement (Partner s meetings and business reviews); </li> <li> Lead strategic Joint Business Plan negotiations with top partners ; </li> <li> Evaluate, follow up, and build reports of your portfolio and KPIs periodically. Be proactive and data-driven enough in order to improve operational KPIs with partners; </li> <li> Prepare deep dive analysis on Glovo s business topics and designs action steps; </li> <li> Draw and execute plans, making your partners grow through promotions, marketing activations, and menu performance; </li> <li> Take action to reach your goals and company OKRs. (Growth, Revenue, Ops); </li> <li> Increase Glovo s revenue through commission renegotiation and selling Glovo s assets; </li> <li> Interact with other areas (operations, marketing, finance) to make sure that we are giving the best possible service to your partners. </li> </ul> </div></div></section><section>Desired Candidate ProfileQualifications <div> WHAT YOU WILL BRING TO THE RIDE <ul> <li> 2+ years of experience in high-performance and fast-paced environments </li> <li> Master's degree in Business, Sales, Marketing, Engineering, Supply Chain, or Finance. </li> <li> Strong business acumen </li> <li> Data-driven,organized and obsessed with detail and accuracy </li> <li> Hands-on and autonomous </li> <li> Have excellent communication skills </li> <li> Ability to influence stakeholders to help achieve your goals </li> <li> Proficiency in French & English is a must. </li> </ul> </div></section>

5 - 10 Years Naukri Gulf

Human Resources Officer

On-site - تونس - تونس العاصمة ٢٣ يوليو ٢٠٢٦

الموارد البشرية

<div>TEAM PURPOSE:</div><div> </div><div>Under the leadership of the North Africa Human Resources Manager (HRM), the People & Culture team (P&CT) aims for a culture that puts Oxfam values at the center of our organization and that embraces diversity and inclusion at all levels and all relationships in North Africa. The team is charged with supporting the NA leadership and staff members -across countries- to embed integrity, well-being and safeguarding, to mentor and monitor their effective implementation. In line with Oxfam policies, compliance and guidance, and those of national laws and regulations, and where relevant, the donors’ requirements, the HR team provides professional, business-focused organizational development and human resource management services, delivering a proactive and solution-based approaches for resolving issues and ensuring that staff are effectively capacitated, resourced, well managed and supported to deliver on the NA organizational strategy.</div><div> </div><div>The P&CT responsibilities include the further development of the HR internal system and guidelines documents, plans and ways of working, and reports. In addition to mentoring and monitoring the quality application and implementation of our HR -internal and external- obligations by all staff and teams. The HR team is expected to set an example for supporting, advancing and maintaining efficient, healthy and safe working environment, as well as effective and compliant overall operation, filing and archives. The P&CT works closely with all staff, across teams and countries, in close collaboration with the Finance & Operation team, and coordination with all others, to ensure sufficient alignment of effort and aspired outcomes. In addition, the P&C team works closely and coordinates regularly with the relevant colleagues and teams within Oxfam International and the Executive Affiliates, to ensure alignments with Oxfam policies, and seek consistency in all P&C areas of work. And they maintain good connections and relations with relevant national external parties, in each country, seeking to stay abreast of context, laws and regulations, to ensure sufficient and safe compliance and risk-free operation. Finally, the P&C team also contributes to advancing the NA strategies, resources and working approaches.</div><div> </div><div> </div><div> </div><div>JOB PURPOSE:</div><div> </div><div>Under the leadership and direct management of the NA HR Manager, the NA Human Resources Officer (HRO) is responsible for supporting the execution of all the NA HR obligations, responding to staff needs, and directly contributing to the advancement of the NA team’s capacities, performance, and wellbeing, and to the improvement of healthy and safe working environment across.</div><div> </div><div>The Human Resources Officer upholds HR operational excellence, accountability, and integrity, ensuring that Oxfam’s data, possessions and documentation are handled responsibly, and efficiently. The HR Officer is also responsible for contributing to advancing the HR operational systems and tools and supporting their efficient and effective implementation by the team.</div><div> </div><div> </div><div> </div><div>Key Responsibilities and Accountabilities</div><div> </div><div>The Human Resources Officer is a member of the P&C team, and the larger North Africa team. The HRO is expected to actively participate in the P&C relevant team meetings, as well as in the NA ALL Staff meetings, and other NA planning workshops, as needed.</div><div> </div><div> </div><div> </div><div>ROLE REPORTS TO</div><div> </div><div>Directly: NA Human Resources Manager (HRM)</div><div> </div><div>ROLES REPORTING TO THIS POST</div><div> </div><div>None</div><div> </div><div>BUDGET RESPONSIBILITY</div><div> </div><div>None</div><div> </div><div>GEOGRAPHICAL SCOPE</div><div> </div><div>North Africa</div><div> </div><div>IMPACT</div><div> </div><div>Internal and External</div><div> </div><div>KEY STAKEHOLDERS</div><div> </div><div>Internal stakeholders: NA Director and SMT, NA team, SWANA Regional Platform, Partner Affiliate/s, Executing Affiliate/s related staff.</div><div> </div><div>External stakeholders: none</div>

6 - 8 Years Naukri Gulf

Director of Catering

On-site - تونس - تونس العاصمة ١ يونيو ٢٠٢٦

المبيعات

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">Supervision and overall responsibility of the Catering function including maintaining and monitoring the accuracy and effectiveness of all written communication from Catering Manager and Catering Administrative Assistants. These procedures include but are not limited to: Menu and Event Proposals, Contracts, Banquet Event Orders, Catering Resumes, Daily Events Report, and Delphi Input Standards. (25%) 2. Actively prospect and solicit, develop, and maintain local corporate catering accounts through telephone, personal sales calls, trade shows, and on-site entertainment. (10%) 3. Finalize the requirements of personally booked catering events while maximizing revenue potential through up selling and ensuring effective communication both written (Resumes, BEO, Daily Reports) and personal contact with all departments for the success of the event. Ensure accuracy of Banquet Checks and provide bill review on completion of program or event. (25%) 4. Supervise the execution of banquet events. Review all function space with banquet manager and when necessary head house attendant. Ensure satisfaction of client at the outset of all events. (5%) 5. Find solutions to the inevitable challenges and glitches that arise while groups are on property and keep Director of Catering and Conference Services and Planning Committee promptly and fully informed of all problems or unusual matters so prompt corrective action can be taken where appropriate. (5%) 6. Maintain knowledge of hotel facilities, capacities and dimensions of meeting space and basic operational needs of all operating departments. (3%) 7. Make timely and impromptu decisions, which balance client s needs with the financial, safety and staffing goals of the hotel. (3%) 8. Plan and/or attend and/or participate in meetings with hotel staff and clients, including but not exclusive to: Morning Operations Briefing, Morning CS Briefing, Resume Meeting, Banquet Event Order Meeting, Sales Meeting, Pre-Convention Meetings, Bi-Monthly Board of Operations, Menu Tastings and Planning Site Visits. (8%) 9. Conduct performance evaluations and mentor for Assistant Director of Catering, Catering Sales Managers and Administrative Assistant. In addition, recommend the hiring, terminating, or disciplining of any Catering or Conference Services employee. (5%) 10. Respond according to the crisis management plan to any resort emergency or safety situation. (1%) 11. Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and Planning Committee. (5%) 12. Comply with Four Seasons Category One and Two Work Rules and Standards of Conduct as set forth in EmPact. (5%) What you bring <ul> <li> Education: College education preferred </li> <li> Experience: 6 Years experience as a Catering or Conference Services Manager in a full service resort or hotel, 3 of which at the Assistant Director level (or higher) handling weddings and the social market. </li> <li> Skills and Abilities: Excellent reading, writing & oral proficiency in the English language </li> <li> Proven interpersonal skills with a track record of successful client interactions. </li> <li> Coaching and People Development Skills </li> <li> Good organizational skills. </li> <li> Attention to detail. </li> <li> Ability to multitask </li> <li> Ability to work long and irregular hours, weekends, and evenings. </li> <li> Able to negotiate, organize, delegate & work under pressure </li> <li> Basic knowledge of audio-visual equipment, internet, telecommunication technology helpful. </li> <li> Knowledge of Delphi Sales and Catering Software </li> <li> Computer literacy to include MS Word, Excel, and ability to use e-mail and the Internet. </li> <li> High level of creativity with food and beverage menu proposals </li> </ul></div></section><section>Desired Candidate ProfileAbout the role Oversee all aspects of a profit and service driven catering department while personally prospecting, selling, planning and servicing corporate and social business. What you will do</section>

8 - 13 Years Naukri Gulf

Learning & Communication Officer (L&C Officer)

On-site - تونس - تونس العاصمة ٦ أغسطس ٢٠٢٦

التعليم والتدريب

KEY RESPONSIBILITIESLearning trajectory and knowledge management:Directly and actively engage in the development of the project s learning trajectory design, implementation, evaluation and successful closure.In collaboration with relevant stakeholders develop sound and inclusive methods for data collection and learning.Take part in and engage in project related activities and events and regularly review project reports and materials to extra data relevant to the learning trajectory plans.Compile project data, and prepare useful analysis (to project, the partners and Oxfam programs in general), in line with the project goals, and the learning trajectory, as needed and agreed with the line manager.Support the project team and partners in extracting critical lessons and identifying and highlighting achievements which are linked to the project objectives, outcomes and aspired impact.Encourage and initiate learning spaces and sessions, for exchanges and cross learnings between partners, and between project teams and partners, including annual learning and reflection workshops.Where needed and agreed, support partners in data analysis and effective integration of learning trajectories within their own project activity plans.Support the project team in advancing their Learning and Communication understanding and skills, hence contributions.Assess the project partners Learning capacities and needs, develop and/or coordinate and organize relevant capacity building sessions, trainings, provide and share tools, etc., in agreement with the line manager/s and colleagues.Engage and take an active part in project team meetings, and contribute to the sufficient implementation of the project, in respect of the Learning and Communication component (present results, give recommendations, suggest solutions).Production, Communication and Dissemination :In line with the learning trajectory plans, together with the relevant internal stakeholders, develop a comprehensive compliant and safe dissemination and communication strategy and plan, and facilitate and monitor its successful implementation, in line with Oxfam participative and feminist approach and donor s policies and obligations.Reproduce the compiled data, drafted analysis, and gathered information and lessons, and craft compelling material for their communication, dissemination, and publications; through project or Oxfam reports, and plans, or media or social media outlets (including but not limited to: stories, factsheets, briefings, statistics, etc.).Work closely with the Program Manager, the Media&Com lead to ensure their input and sign off on all project related learning and communication reports, plans, products, communications, etc., and lead on their dissemination, per agreed and approved planned.Directly contribute to the production of the project s plans, reports and other materials, in line with Oxfam and donor s obligations.Prepare the relevant and most effect data and information to be shared during the learning sessions, workshops and events, with staff, parnters, or others.Where relevant, directly contribute to high-impact media and communications products to help raise Oxfam s profile, raise the voices of the people we work with.Conduct direct interviews, with staff, partners and beneficiaries and produce high impact stories, for use in the national, sub-regional and global markets media and social media outlets.In coordination with the Media/Com Lead, guide and advise the program staff to ensure sufficient compliance with the relevant Oxfam global policies and steer on branding, approvals and sing off, risk assessment, etc.Monitor and evaluate the impact of the communication and dissemination plan, media activities, coverage and reach, etc. and provide regular analysis to the managers and team.Support other project s learning, media and communication planning and implementation.Support the management and monitoring of Oxfam s social media outlets and platforms.Contribute to updating North Africa information on internal social platforms, and to any NA products, and their dissemination.Support partners in strengthening their communication capacities by identifying training, coaching, and learning events and resources.Other:Apply Oxfam leadership values, actively contribute to improving the team and office culture.Ensure understanding and alignment with Oxfam policies, compliance and steer with regards to all areas of work within the delegated lines of liability and authority.Contribute to internal staff capacity building sessions relevant to Learning and Communication.Contribute to Learning & Communication related recruitment process, when needed.Actively attend and engage in NA staff meeting, as well as all other relevant sessions and workshop.Contribute to the advancement of NA strategic direction, and the office s plans, reports, and products.Desired Candidate ProfileA relevant bachelor s degree OR equivalent level of professional and work experience, with similar type of organizations.At least 8 years of experience with progressive levels of professional responsibilities and proven experience in quality learning and communication activities and project s design, planning, implementation, monitoring, and successful and compliant closure.Good knowledge and understanding of the North Africa, especially in Morocco, Tunisia and/or Egypt, socio-economic contexts, civil society field and the development area of work.Solid experience in developing learning trajectories, plans, tools, and in building data collection and management mechanism, conducting data analysis, supporting research, compiling strategic and effective lessons.Good understanding of the MEAL (monitoring, evaluation, accountability and learning) functions, approaches and tools; direct experience in MEAL is a plus.Solid experience in drafting stories and articles, conducting interviews, and drafting media briefs.Solid experience in managing and handling social media outlets.Solid skills in coordinating and facilitating processes that require the involvement of, and/or interaction between, a collective or a team.Solid writing skills, and experience in developing quality plans and drafting reports.Experience in risk assessment, and in contributing to the development of prevention and mitigations plan, together with the team and parnters.Proven experience in directly engaging with, and mentoring and supporting diverse types of partners, stakeholders and colleagues, in areas related to learning and communication.Commitment to adhere to equity, diversity, gender, child safety and staff health and wellbeing principles.Commitment to Oxfam s safeguarding policies to ensure all people who come into contact with Oxfam are as safe as possible.Demonstrated ability to work under pressure, prioritize, meet deadlines, and hold self and others to account.Willingness and availability to conduct field visits and travels, as required.Excellent Arabic and English skills (reading, speaking, writing); a good command of French, is a plus.Desirable:Experience in being part of a multi-cultural and multi-disciplined team.Commitment to Oxfam s overall aims and policies and experience of promoting gender equity and diversity and the interests of marginalized people in all aspects of Oxfam s work.Ability to demonstrate an openness and willingness to learn about the application of gender/gender mainstreaming, women s rights, and diversity for all aspects of development work.Most importantly, every individual in Oxfam needs to be able to:Live our values of INCLUSION, ACCOUNTABILITY, EMPOWERMENT, COURAGE, SOLIDARITY and EQUALITY (read more about these here )Ensure you commit to our ORGANIZATIONAL ATTRIBUTES (including adhering to the Code of Conduct):

2 - 7 Years Naukri Gulf

Account Manager

On-site - تونس - تونس العاصمة ١٨ مايو ٢٠٢٦

المبيعات

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">YOUR MISSION You will be directly handling the relationship with our top partners and you will be responsible for the growth, operational excellence, and all the marketing plans. You will be liaising with the most highly regarded brands, stores, and restaurants in the country. THE JOURNEY <ul> <li>Establish excellent relationships with Glovo s top partners through consistent and proactive communication, identifying their needs and building engagement (Partner s meetings and business reviews);</li> <li>Lead strategic Joint Business Plan negotiations with top partners ;</li> <li>Evaluate, follow up, and build reports of your portfolio and KPIs periodically. Be proactive and data-driven enough in order to improve operational KPIs with partners;</li> <li>Prepare deep dive analysis on Glovo s business topics and designs action steps;</li> <li>Draw and execute plans, making your partners grow through promotions, marketing activations, and menu performance;</li> <li>Take action to reach your goals and company OKRs. (Growth, Revenue, Ops);</li> <li>Increase Glovo s revenue through commission renegotiation and selling Glovo s assets;</li> <li>Interact with other areas (operations, marketing, finance) to make sure that we are giving the best possible service to your partners.</li> </ul> We believe driven talent deserves: <ul> <li> Private health insurance to keep you at your peak.</li> <li> Monthly Glovo credit to satisfy your cravings!</li> <li> Extra time off, and the opportunity to work from anywhere for up to three weeks a year!</li> <li> Online therapy and wellbeing benefits to ensure your mental well-being.</li></ul></div></section><section>Desired Candidate Profile WHAT YOU WILL BRING TO THE RIDE <ul> <li>2+ years of experience in high-performance and fast-paced environments </li> <li>Master's degree in Business, Sales, Marketing, Engineering, Supply Chain, or Finance.</li> <li>Strong business acumen</li> <li>Data-driven,organized and obsessed with detail and accuracy</li> <li>Hands-on and autonomous</li> <li>Have excellent communication skills</li> <li>Ability to influence stakeholders to help achieve your goals</li> <li>Proficiency in French & English is a must.</li></ul></section>

من ٠ إلى ٠ سنة Naukri Gulf

Assistant to the Network Director

On-site - تونس - تونس العاصمة ٦ يوليو ٢٠٢٦

الموارد البشرية

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">The holder of this position works closely with the Network Director and collaborates with the rest of the Network Directorate staff.Activities<ul><li>Serve as an interface between all Directorates.</li><li>Assistance to the Director and coordination with other members of the Network Directorate.</li><li>Administration / Finance:</li><ul><li>Establish Network BCs and ensure their processing until invoicing and supplier payment.</li><li>Establish letters, memos...</li><li>Receive telephone calls and filter them.</li><li>Reception, Dispatching, filing, and processing of mail, invoices, Client files, Supplier files, memos...</li><li>Maintain a follow-up of the DR's mail from reception to closure.</li><li>Set up and follow an action plan for tasks to be performed by each member of the Network Directorate.</li><li>Assists the Network Directorate (schedule management, travel organization, communication, meeting preparation, reception, seminar organization...).</li><li>Credit management and DMA.</li><li>HR:</li><ul><li>Management of leave / mission orders / expense reports for the DR.</li><li>Follow-up of mileage relative to monthly card consumption for all itinerant employees of the Network Directorate...</li><li>Interim:</li><li>Network back office in case of absence, customer service & ADV if needed.</li><li>Monitoring of network activities, reporting, and transverse coordination:</li><ul><li>Ensure KPI updates and follow-up of action plans related to training and customer service activities.</li><li>Guarantee the administrative follow-up of network training (reservations, orders, archiving).</li><li>Prepare periodic reports for the Network Director.</li><li>Produce summaries for network meetings and follow up on the implementation of action plans.</li><li>Animate transversal cooperation between the teams of the Network Directorate by ensuring the coordination of common subjects, the fluid circulation of information, the follow-up of transverse actions, and the alignment of stakeholders on network objectives and priorities.</li><li>Coordinate transverse subjects by ensuring the interface between teams and the follow-up of actions.</li><li>Ensure structured filing and archiving of documents and reports related to network activities.</li></ul></ul></ul></ul></div></section><section>Desired Candidate ProfileDegree in management: commercial, finance, or equivalent. Previous experience in a similar role is highly desirable.Mastery of IT tools.Demonstrate good organization.Be able to work in a team.</section>

من ٠ إلى ٠ سنة Naukri Gulf

Logistics Specialist

On-site - تونس - تونس العاصمة ٢٧ مايو ٢٠٢٦

اللوجستيات وسلاسل الإمداد والمشتريات

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">1) Development and strengthening of the logistical capacities and skills of the programs <ul> <li>Contribute to the development and deployment of logistics standards including LINK</li> <li>Acts as a coach for logistics managers and supports programs in resolving problems. </li> <li>Facilitating regular training sessions (Headquarters and programs) through the management of a community of practice</li> <li> to assess whether the skills required of logistics managers meet expectations.</li> <li>Contribute to the dissemination of donor compliance rules (under the authority of the DFI)</li> <li>Contribute to the recruitment of logistics managers</li> </ul> 2) Strategy and management <ul> <li>Support the Regional/Country Logistics Manager (RLM/CLM) in monitoring the logistics risk mapping of the countries in their portfolio and assist them in developing corrective and mitigation action plans.</li> <li>To carry out logistical diagnostic missions when necessary, which may lead to alerts.</li> <li>Support and advise the RLM/CLM in the development of the Logistics Strategy, the Operational Strategy, the related logistics action plans by program, and the associated indicators (ensures the relevance of the indicators put in place)</li> <li>Based on the program's logistics dashboard (indicators from the Operational Strategy and indicators common to all programs), identify any deviations and discrepancies from the set objectives. Analyze the data contained in the tools and support the RLM/CLM in identifying and managing corrective actions and communicate the results to the Program Director (N+1).</li> </ul> 3) Compliance monitoring and program optimization (control round) <ul> <li>Collect key performance indicators and provide analyses to programs and geographical management.</li> <li>Analyze the logistical risks of the programs (fraud, theft/embezzlement, corruption, non-compliance, favoritism, accidents)</li> <li>Alert the Logistics Director or other relevant departments in case of discrepancies and recommend corrective measures.</li> <li>Ensure follow-up on the logistics department's action plan.</li> <li>Ensure an adequate control mechanism for supply management programs</li> <li>Conduct regular audits/logistics quality checks on programs and in case of identified problems.</li> <li>Ensure supplier screening</li> <li>Is in charge of monitoring and processing alerts "logistics fraud, diversion and material theft" within his area of intervention as a business reference.</li> </ul> 4) Standards and Accountability <ul> <li>Participate in the instruction and production of logistics frameworks and, if necessary, their revision.</li> <li>May be responsible for the deployment and contextualization of logistics projects within their scope based on the framework provided by the logistics director, lead the deployment with the RLM/CLM on the program and ensure follow-up and adherence to established schedules.</li> <li>Advise the RLM/CLM on the program's organizational chart and team composition in relation to HI's organizational standards (professional streams, classification, organizational principles)</li> <li>Advise the RLM/CLM on the application and respect of logistics policy and standards and ensure their proper </li></ul><ul> </ul></div></section><section>Desired Candidate ProfileYou have at least 2 years of experience in a logistics coordination/management or similar role in the field of emergency or post-emergency aid; You have experience in emergency situations You have experience in developing humanitarian intervention strategies You are able to work remotely, including with regard to capacity building and deployment; You have excellent interpersonal skills, are organized, and a good teacher. You have a perfect command of French and English.</section>

0 - 2 Years Naukri Gulf

Customer CARE Specialist

On-site - تونس - تونس العاصمة ٧ أغسطس ٢٠٢٦

خدمة العملاء

Job DescriptionThe CARE Specialist plays a key role in Vista's mission to become the expert design and marketing partner for small businesses. Their role is to act as the first point of contact for our clients and offer them a personalized experience across our various communication channels (phone, email, chat, studio), regardless of the market. Beyond answering questions about our products and services, the CARE Specialist seeks to understand clients' explicit and implicit needs through active listening, curiosity, and relevant questioning. They act as a true design and marketing partner, proactively recommending the products, designs, and solutions best suited to the client's objectives. Leveraging their expertise, they guide small businesses in their choices, help them make informed decisions, and contribute to their success by offering solutions that support their growth, visibility, and business development. The CARE Specialist thus creates value in every interaction by combining product expertise, personalized advice, empathy, and excellent customer service.Roles and responsibilitiesThe list of responsibilities below is not exhaustive and may be modified according to the needs of the company.<ul><li>Interacting with our clients via various communication channels such as telephone, email or chat, effectively using the digital tools at our disposal.</li><li>Use targeted questions to identify the customer's real needs and guide them towards the most suitable products and designs.</li><li>Develop in-depth knowledge of design, marketing and our products in order to proactively advise clients and offer them relevant alternatives.</li><li>Providing the best solutions to our clients and contributing directly to the success of their business.</li><li>Maintain a good knowledge of all the marketing solutions we offer our clients (flyers, business cards, disposable menus, etc.).</li></ul>Main activities<ul><li>Assist customers with all their requests via the various communication channels available (telephone, chat, email and any other channel developed later).</li><li>Handle each customer request using available resources and provide all necessary information.</li><li>Resolve customer requests on the first contact when possible, or escalate them to the appropriate teams.</li><li>Independently determine the relevant questions to ask in order to identify the client's explicit and implicit needs.</li><li>To accurately diagnose customer requests and quickly provide appropriate solutions in accordance with established procedures.</li><li>Provide regular feedback to identify customer difficulties and reduce their efforts.</li><li>Identify the products, designs or services best suited to the needs expressed by the customer.</li><li>To support and train clients on the use of our products and services in order to help them promote and develop their business.</li></ul>Skills and qualifications sought<ul><li>Excellent oral and written communication skills in French.</li><li>Strong interest in eCommerce, marketing, and a passion for printing and design.</li><li>Natural curiosity and a willingness to learn continuously in order to develop expertise on products, marketing trends, design and the needs of small businesses.</li><li>Ability to adopt a consultative stance by acting as a true design and marketing partner for clients, rather than a simple support agent.</li><li>Ability to understand clients' business objectives, identify their explicit and implicit needs, and recommend the most suitable products, designs, and marketing solutions for their business.</li><li>Good command of digital tools enabling support to clients across all communication channels (telephone, email, chat, etc.).</li><li> </li></ul>Desired Candidate ProfileExcellent oral and written communication skills in French.Strong interest in e-commerce, marketing, and a passion for printing and design.Natural curiosity and a desire for continuous learning to develop expertise in products, marketing trends, design, and the needs of small businesses.Ability to adopt a consultative approach, acting as a true design and marketing partner for clients, rather than just a support agent.Aptitude to understand clients' business objectives, identify their explicit and implicit needs, and recommend the most suitable marketing products, designs, and solutions for their business.Good command of digital tools to assist clients across all communication channels (phone, email, chat, etc.).Ability to show empathy and build trust, while demonstrating a sincere understanding of the client's concerns.Ability to positively influence client decisions through personalized support and relevant recommendations.Openness to change and the ability to remain motivated in a constantly evolving environment.Ability to take charge of one's own professional development and work autonomously to meet job expectations.Proactive attitude and a taste for teamwork, in a collaborative environment where everyone contributes to collective success.

12 - 17 Years Naukri Gulf

Senior Director, Government & Multilateral Affairs

On-site - تونس - تونس العاصمة الخميس

الطب والرعاية الصحية

Senior Director, Government & Multilateral Affairs Position Summary The Senior Director, Government and Multilateral Affairs, will lead Teach For All's global strategy to strengthen government and multilateral engagement in support of more conducive policy frameworks in which our partners operate to be able to diversify and strengthen the teaching workforce and, ultimately, accelerate their mission and impact. Working across regions, the role will build a global coalition of diverse stakeholders to advance policy frameworks that strengthen the teacher workforce and its sustainability. Through strategic partnerships, thought leadership, and cross-sector convening, the Senior Director will lead Teach For All s contribution and convening power as a trusted actor in global and regional conversations on the future of the teaching profession. At the same time, the role will translate these global partnerships and policy opportunities into practical value for Teach For All network partners. Working closely with regional teams, the Senior Director will advise and support partners to engage governments, access public and multilateral funding, strengthen enabling policy environments, and expand opportunities to place fellows and influence education systems in their local contexts. This position is part of the Government and Global Partnerships team, a global team working to strengthen government, multilateral, and global partnerships in alignment with Teach For All's mission and will collaborate closely with regional support teams and global learning teams to ensure coordinated, high-impact support for network partners. Key Responsibilities Global Teacher Workforce Strategy & Coalition Building Lead Teach For All's global strategy on teacher workforce development by building a coalition of governments, multilateral organizations, philanthropy, researchers, and civil society to advance policy frameworks and collective action that strengthen the teaching profession. Strategic Advisory to Network Partners Support network partners in translating global policy momentum into national impact by developing government engagement strategies, unlocking public and multilateral funding, strengthening enabling policy environments, and expanding opportunities for fellow placement and long-term organizational sustainability. Network Learning & Thought Leadership Generate and disseminate learning, practical tools, and evidence that strengthen partners' public sector engagement while positioning Teach For All as a global thought leader on teacher workforce development and systems change. Qualifications <ul> <li>At least 12 years of experience with or in government relations, development, public administration, or a related field.</li> <li>Proven success working with or in public institutions, multilateral organizations, or other donors</li> <li>Required experience supporting or leading with grassroots and locally led organizations in developing public sector engagement strategies in ASEAN </li> <li>Exceptional relationship-building, facilitation and coaching across cultures</li> <li> Strong understanding of policymaking, development financing, and government systems, especially in the education sector and in developing countries</li> <li>Strategic thinker with the ability to navigate complex political and operational environments</li> <li>Comfort working in a global, networked, and fast-paced environment</li> <li>English fluency required; additional language(s) strongly preferred</li> </ul> What Teach For All Offers: <ul> <li> Commitment to cultivating a culture in which all staff members feel they belong, are valued for their contributions, and have an impact on our organization s progress </li> <li>Professional and personal development experiences and ample opportunities to make a positive impact on the work of Teach For All and beyond </li> <li>Comprehensive benefits package designed for your well-being and work-life needs </li> <li>Generous time off and flexible work arrangements</li> </ul> <ul> <li>And much more! </li> </ul>

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Expert Digital Workplace

Expert Digital Workplace Leoni

Expert Digital Workplace

Senior ICT Associate

Desktop Administrator Bilingue Windows

Technology Risk Consultant

Application Support Technician

Technician

Presales Technical Consultant

Systems Engineer

Superintendent AMERICAN COOPERATIVE SCHOOL OF TUNIS (TUNISIA)

Account Manager

Human Resources Officer

Director of Catering

Learning & Communication Officer (L&C Officer)

Account Manager

Assistant to the Network Director

Logistics Specialist

Customer CARE Specialist

Senior Director, Government & Multilateral Affairs

أصحاب المواقع

أصحاب العمل

الباحثين عن عمل

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