وظائف مطورين Git في تونس

<h3>Key Responsibilities</h3> Design and build extensions using the ABAP RESTful Programming Model (RAP) and CDS views, following clean core and modern extensibility guidelines. Develop and maintain Fiori/UI5 applications, including Fiori Elements apps, using SAP Business Application Studio. Assess, design and implement user-requested changes (Change Management), favoring BTP-based extensions over core modifications where possible. Analyse and provide solutions (workarounds, fixes, root-cause analysis) to end-user tickets (Incident Management). Build and expose OData v4 services via RAP; maintain legacy OData v2 services where still required. Configure and maintain the Fiori Launchpad (spaces &amp; pages model). Develop integrations using SAP BTP Integration Suite, REST/SOAP APIs, and the SAP API Business Hub. Support key user extensibility (SAP Fiori Elements/Adaptation Projects, custom fields/logic) as an alternative to developer extensibility, where appropriate. Participate in S/4HANA implementation, migration (Brownfield/Greenfield/Bluefield), and clean core assessment projects. Handle other relevant tasks within the scope of SAP support services for the client. <h3>Experience Required</h3> 4+ years of experience in SAP development (ABAP, ABAP OO, and/or Fiori/UI5) Experience with the ABAP RESTful Programming Model (RAP) and CDS view development (or strong motivation/aptitude to transition from classic ABAP) Hands-on experience with SAP Business Application Studio (SAP Web IDE experience is a plus but no longer sufficient on its own) Working knowledge of OData v4 (OData v2 knowledge still valuable for legacy support) Experience with SAP BTP, including the ABAP Environment and/or SAP BTP, Cloud Foundry environment Understanding of clean core principles and the SAP extensibility framework (key user vs. developer/side-by-side extensibility) Experience with Fiori Elements and/or freestyle SAPUI5 development Fiori Launchpad configuration, including the spaces &amp; pages model Knowledge of REST and SOAP API technologies; exposure to SAP BTP Integration Suite / API Management is a plus Experience with SAP ABAP OO development <h3>Nice to Have</h3> SAP S/4HANA implementation or migration project experience Exposure to SAP Cloud Application Programming (CAP) Model (Node.js or Java) Familiarity with Git-based development and CI/CD SAP certifications relevant to BTP, ABAP Cloud, or Fiori/UX<p><strong>Desired Candidate Profile</strong></p><h3>Personal Profile/Attributes</h3> The ability to understand client requirements and advise them on the best solutions using SAP Technology Experience/Knowledge across numerous industry sectors Good communication, interpersonal, and collaboration skills Team Player and ability to be flexible and adaptable Strong analytical and troubleshooting skills and problem solver Willingness to continuously upskill as SAP's development stack evolves (ABAP Cloud, RAP, BTP services)

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Customer Solution Representative - English/Arabic<br><p><b>Description -</b></p><br><br><p>Please note, this is a general listing and may not have an immediate opening. We will contact candidates who best meet the job requirements as such openings arise.</p><br><br><br><p><b>Who are we?</b></p><br><br><p>HP creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. The world’s largest technology company and ranked 10 on the Fortune 500 list for 2012, HP brings together a portfolio that spans printing, personal computing, software, services and IT infrastructure to serve more than 1 billion customers in over 170 countries on six continents.</p><br><br><p>HP invents, engineers, and delivers technology solutions that drive business value, create social value, and improve the lives of our clients. At HP, we know that our people and values are the most important elements in this success. And we want you to add your voice and imagination to our mission. Learn more http://www.hp.com/fr</p><br><br><br><p><b>What can we do together?</b></p><br><br><p>At HP, we believe in the power of ideas. We use ideas to put technology to work for everyone. And we believe that ideas thrive best in a culture of teamwork. That is why everyone - at every level in every function, is encouraged to have original ideas, to express them and to share them. We trust anything can be achieved if you really believe in it, and we will invest in your ideas to change lives and the way people work. This vision is what sets us apart as a company. At HP we work across borders and without limits. Global virtual teams share resources and pool their big ideas to solve business issues and meet personal goals. Everyone is valued for the unique skills, experiences, and perspective they bring. That’s how we work at HP. And this is how ideas and people grow.</p><br><br><br><p><b>Job Summary</b><br>• This role is responsible for resolving moderate to complex technical problems, providing comprehensive responses about services and products, and assisting customers proactively. The role collaborates with various teams to ensure seamless project outcomes, maintains customer relationships, recommends improvements, and coordinates departmental work while fostering positive relationships within the organization. The role operates independently, using established protocols to address customer concerns with moderate judgment.<br><b>Responsibilities</b><br>• Operates independently, adhering to established protocols to address customer concerns, with a degree of moderate judgment to complement the outlined process.<br>• Resolves technical problems of moderate to complex nature, encompassing hardware and software through incoming customer interactions and proactive notification systems.<br>• Provides comprehensive responses to questions about services, products, technical matters, and customer relations, including features, specifications, and repairs, for both current and obsolete products, components, and options, in alignment with customer entitlement, such as warranties, enterprise agreements, and even mission-critical support.<br>• Assists customers proactively to mitigate or prevent the occurrence of problems, while also participating in initiatives aimed at enhancing processes or ensuring quality improvements.<br>• Works effectively with clients, programmers, QA testers, and managers to ensure seamless project outcomes.<br>• Establishes and maintains trusted relationships within customer accounts across the spectrum of technical users.<br>• Applies extensive knowledge, resolves complex issues, and recommends improvements through creative and effective approaches.<br>• Coordinates departmental work, mentors the team, and serves as an escalation point for different issues in the related area of work.<br>• Identifies opportunities for improvement, makes recommendations, and also assures effective business controls through review, analysis, and verification.<br>• Coordinates the functional work within the department, assists various departments, monitors process execution, and fosters positive working relationships with associates and management.<br><b><b>Education &amp; Experience</b> Recommended</b><br>• High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.<br>• Typically has 6-8 years of related work experience, preferably in remote support, telephone support, technologies and customer environments, or a related field.</p><br><br><p>• Fluency in English and in Arabic.<br><b>Knowledge &amp; Skills</b><br>• Active Directory<br>• Agile Methodology<br>• Automation<br>• Computer Hardware<br>• Computer Science<br>• Desktop Support<br>• Help Desk Support<br>• Information Technology Infrastructure Library<br>• Issue Tracking<br>• IT Service Management<br>• Linux<br>• Microsoft Azure<br>• Microsoft Office 365<br>• Microsoft Windows 10<br>• Operating Systems<br>• Peripheral Devices<br>• Scripting<br>• ServiceNow<br>• Technical Support<br>• Windows Servers<br><b>Cross-Org Skills</b><br>• Effective Communication<br>• Results Orientation<br>• Learning Agility<br>• Digital Fluency<br>• Customer Centricity<br><b>Impact &amp; Scope</b><br>• Impacts department and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.<br><b>Complexity</b><br>• Works on assignments that are complex in nature and require initiative and technical/specialized knowledge to resolve problems and/or develop recommended solutions.<br><b>Disclaimer</b><br>• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.</p><br><br><br><p><b>#LI-POST</b></p><br><br><br><p><b>Job -</b></p><br><br>Services<br><p><b>Schedule -</b></p><br><br>Full time<br><p><b>Shift -</b></p><br><br>No shift premium (Tunisia)<br><p><b>Travel -</b></p><br><br><br><p><b>Relocation -</b></p><br><br><p><b><span><span><span><span><span>Equal Opportunity Employer (EEO)</span></span></span></span></span> -&nbsp;</b></p><br><br><br><p>HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).</p><br><br><br><p>Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.</p><br><br><br><p>For more information, review HP’sEEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"</p><br><br><br><br><br> </div>

<p>As a support technician, you will be responsible for: Remotely diagnosing hardware or software IT malfunctions. Configuring the workstation to the user's needs and performing functional tests. Guiding the user to resolve the incident or taking remote control of the system. Escalating unresolved incidents if necessary, while paying attention to intervention deadlines, and keeping the user informed. Creating a precise description of the intervention after each call and filling in the necessary fields in the incident management tool.</p><p><strong>Desired Candidate Profile</strong></p><p>Passionate, with a degree in Information Technology, or you have at least 2 years of experience in user support or in a contact center. You are recently graduated or thinking about a career change. You speak French and English fluently. You are flexible over a wide range of hours and/or looking for hybrid work.</p>

<p><b>The Role </b>We are looking for a curious and organized junior professional to join our Tunisia IT team and support the day-to-day IT and security operations of our Tunisia offices and production/drilling sites, working closely with our local IT lead. This is a hands-on, on-the-ground support role for someone who wants to learn how IT support, cybersecurity and business applications come together in an international business. Your work will be driven by day-to-day needs and requests from your local IT lead and the CIO/CISO, keeping endpoints, servers and networks running, handling entry-level security tasks, and helping translate business needs into data-driven applications. No two days will look the same. You won t be expected to know it all on day one. What we care about is your drive to learn, your attention to detail, and your ability to keep things moving.</p><p>Responsibilities This is a responsive, support-first role: your day-to-day priorities will be set by your local IT lead or the CIO/CISO, across three main areas. Day-to-Day IT Support (Primary Focus)</p><ul><li>Provide day-to-day support for endpoints (workstations, laptops, mobile devices): setup, software issues, user accounts and access.</li><li>Provide basic support and monitoring for local servers and network infrastructure (connectivity, Wi-Fi, VPN, DNS), escalating complex issues to your local IT lead or HQ.</li><li>Troubleshoot everyday IT issues for colleagues in Tunisia, on-site and remotely, as they come up.</li><li>Maintain an accurate inventory of IT equipment, software and licenses across Tunisia sites.</li><li>Carry out regular inspection and maintenance of IT equipment and infrastructure.</li><li>Assist with system installations, software rollouts, patch management and cloud user administration (Microsoft 365, Azure/AWS), as directed by your local IT lead or the CIO.</li></ul><p>Entry-Level Cybersecurity Tasks</p><ul><li>Assist in monitoring cybersecurity tools and dashboards for Tunisia systems, flagging anomalies as requested.</li><li>Support basic security hygiene: patching, access reviews, and account/password hygiene checks.</li><li>Support security awareness initiatives when requested: training sessions, phishing simulations and internal communications for Tunisia colleagues.</li><li>Support local preparation for audits, risk assessments and compliance activities (including NIS2), as directed by your local IT lead or HQ.</li></ul><p>Business Applications (Key Focus Area)</p><ul><li>Act as a translator between local business users and IT/data teams, turning everyday business needs, pain points and processes into clear requirements for data and analytics applications, when requested by your local IT lead or the CIO.</li><li>Help map how business processes and data flow today, spotting where more structure or AI could improve accuracy and decision-making.</li><li>Support the design, testing and rollout of simple AI-powered or low-code business applications and dashboards that turn raw data into decision-ready insights.</li><li>Gather feedback from end users after go-live and help refine applications so they keep matching real business needs.</li></ul><p>Growth Opportunities This role is designed as a launchpad. With close mentorship from your local IT lead, and growing exposure to the CIO/CISO as you take on more, you will gradually build deeper expertise across:</p><ul><li>IT Operations, from day-to-day support to servers, networks and cloud platforms.</li><li>Cybersecurity, from awareness basics to hands-on security tasks and compliance support.</li><li>Business Applications &amp; AI, from understanding business needs to translating them into data-driven, AI-powered tools.</li><li>Compliance &amp; Governance, from documentation to audits and regulatory frameworks such as NIS2.</li></ul><p><strong>Desired Candidate Profile</strong></p><p><b>Education </b>Bachelor's degree (or equivalent) in Computer Science, IT, Cybersecurity, Information Systems or a related field. Certifications (CompTIA, ITIL, Microsoft, Cisco, AWS...) or a Masters' degree are a plus, not a requirement.</p><p>Experience No professional experience required; this is an entry-level role with full mentorship. Internships, academic projects, or any relevant exposure to IT or cybersecurity are valued but not mandatory.</p><p>Technical Baseline Basic understanding of networking (TCP/IP, DNS, VPN, Wi-Fi) and cybersecurity principles. Comfortable with Windows; basic familiarity with Linux and general server concepts is a plus. Familiarity with Microsoft 365, Azure/AWS is an advantage; interest in scripting (PowerShell, Python) is a bonus. Interest in data &amp; analytics tools (e.g., Power BI, low-code/AI app builders) and how they turn business processes into structured, decision-ready data is a plus. Willingness to learn enterprise systems, cloud platforms, and security tools on the job.</p><p>Who You Are Organized and detail-oriented, you follow through and keep things on track. Curious about how the business works, with an interest in turning real-world processes and challenges into structured data and technology solutions. A clear communicator who can summarize information simply, in French, Arabic and English. Proactive, you look for what needs to happen next without being asked. Comfortable switching between different types of tasks throughout the day. Professional and reliable when working with local colleagues, vendors, and HQ contacts. Adaptable and eager to learn, ready to grow beyond your comfort zone.</p>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Today, EY brings together nearly 300,000 partners and employees worldwide in more than 154 countries. Thanks to this network, whose level of integration and international reach guarantee the same excellence everywhere in the world, EY strengthens its position as a world leader in Audit, Consulting, Transactions, Tax and Law.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">We nurture talent so that, together, they can guide organizations towards sustainable growth. And our commitment to our teams begins with this promise: whatever your journey with us, the EY experience lasts a lifetime.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">At EY, we confidently shape the future by supporting our clients through today's challenges and tomorrow's opportunities. Joining EY means becoming part of a dynamic, demanding, and enriching environment where your contribution has a real impact.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">As part of the development of our activities around CRM solutions and digital transformation, we are looking for an experienced Sales Executive with 5 years of experience in selling IT solutions and services, ideally acquired within an information systems integrator.</font></font></p><p><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Your r the</font></font></strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">You are at the heart of the growth dynamic:</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">You identify, develop and realize new business opportunities around CRM solutions and the Microsoft ecosystem.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">You are involved from start to finish, from prospecting to signing, with a central role in structuring and executing our commercial strategy.</font></font></li></ul><p><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Main missions</font></font></strong></p><p><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Business development</font></font></strong></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Identify and prospect for new accounts in the Tunisian and international markets.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Structuring and developing a high-potential client portfolio</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Identifying opportunities related to commercial performance challenges and digital transformation</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participate in defining go-to-market strategies and business development actions.</font></font></li></ul><p><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Sales cycle management</font></font></strong></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Manage the entire sales process from prospecting to contract signing.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Prepare and lead sales meetings, demonstrations and customer presentations.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Develop commercial proposals in collaboration with the technical and consulting teams.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Managing a structured pipeline and ensuring reliable sales forecasts</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participate in trade meetings and pipeline reviews.</font></font></li></ul><p><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Customer advice and support</font></font></strong></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Understanding the business challenges (sales, marketing, customer service, reporting)</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Positioning CRM solutions as levers for performance and management</font></font></li></ul><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Training</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Holder of a degree in commerce, management information systems, information systems management or an equivalent degree.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Experience</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">5 years in business development / IT solutions sales</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Essential experience in IT services, software publisher or systems integrator</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Solid experience in complex B2B sales (long cycles, multiple stakeholders)</font></font></li></ul><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Expected technical skills</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Mastery of complex B2B sales techniques.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">My mastery of SaaS/Cloud mods</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Advanced pipeline management and forecasting</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Good understanding of CRM processes (lead management, opportunities, pipeline, forecasting)</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ability to position a CRM within a global information system (ERP, marketing tools, customer service)</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Good knowledge of the Microsoft ecosystem</font></font></li></ul><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Behavioral skills</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Excellent interpersonal skills and negotiation abilities.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Results-oriented and customer-focused.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Conquering spirit and proactivity.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ability to quickly understand clients' business challenges.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ease in presentations and public speaking.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Rigorous sales follow-up.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Team spirit and cross-functional collaboration.</font></font></li></ul><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">LANGUAGES</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">French: fluent.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">English: professional.</font></font></li></ul>

<p> <strong>About Vneuron and Reis RCS</strong> </p> <p> <strong>Vneuron</strong> is a leading RegTech company at the forefront of transforming financial crime compliance. Our advanced solution, <strong>Reis RCS</strong>, streamlines risk management, enhances AML and sanctions screening, and ensures regulatory compliance through real-time monitoring, AI-powered risk detection, and seamless case management.</p> <p>In 2025, Vneuron earned recognition as one of the <strong>Top Innovators in the FinCrimeTech50</strong>, was awarded <strong>Best Compliance as a Service Solution</strong> award at the <strong>RegTech Insight Awards Europe</strong>, and was named to the <strong>AIFinTech100 2025</strong> list. For the fourth consecutive year, weve been honored in the <strong>RegTech100</strong>, a global list of the most innovative companies in the industry.</p> <p>At <strong>Vneuron</strong>, were shaping the future of compliance and financial crime prevention. Join us in making a real impact in the world of RegTech.</p> <p> <br> <strong>Our Culture &amp; Values</strong> </p> <p>Vneuron puts the development of its team at the heart of its priorities. We provide a <strong>pleasant and comfortable work environment.</strong> Our organizational structure is <strong>flat</strong> and <strong>collaborative,</strong> and our management is <strong>available </strong>and <strong>present.</strong> </p> <p>We invite you to be part of a passionate and committed <strong>young</strong> team who values respect and sharing spirit. You will be surrounded by highly <strong>skilled technical and functional experts</strong> willing to guide you to evolve in all aspects of your career.</p> <p>We believe that every person is unique and special. Thus, we provide <strong>attentive and active listening to your ideas</strong> and propositions as we believe that you will have an essential role in achieving our next milestone and shaping the future of Vneurons value proposition.</p> <p> <strong> <br>THE ROLE<br> </strong>The Legal, Risk &amp; Compliance Lead is a strategic leadership position at the core of Vneuron's governance. You drive the company's legal and compliance strategy, guide high-stakes regulatory decisions, and represent Vneuron with authorities, clients, and partners. This role requires a dual posture: architect of internal compliance and operational legal counsel, within a fast-growing international RegTech environment.</p> <p> <strong> <br>KEY RESPONSIBILITIES</strong> </p> <p> <strong>1. Compliance &amp; Risk Strategy</strong> </p> <ul> <li> <p>Define and drive the group-wide compliance strategy</p> </li> <li> <p>Identify, assess, and arbitrate high-impact compliance risks</p> </li> <li> <p>Oversee the risk map and ensure its continuous update</p> </li> <li> <p>Design and evolve compliance tools, internal controls, and policies</p> </li> <li>Lead national and international regulatory monitoring; anticipate impacts and propose adaptation plans</li> <li>Manage relationships with regulatory authorities as the company's primary contact</li> <li>Establish and promote a strong ethical culture within Vneuron</li> </ul> <p> <br> </p> <p> <strong>2. Reporting, Governance &amp; Committees</strong> </p> <ul> <li>Build and lead compliance and risk reporting for internal governance (Executive Committee, governance bodies)</li> <li>Lead periodic internal and client-facing compliance reports</li> <li>Chair or co-lead governance, risk, and compliance committees</li> <li>Ensure traceability and documentation of compliance activities</li> </ul> <p> <br> </p> <p> <strong>3. Legal, Contractual &amp; Advisory</strong> </p> <ul> <li>Secure the legal and compliance workstream in tenders: review of RFPs and RFIs, completion of client and prospect compliance and security questionnaires, qualification of requested commitments, and contractual Go/No-Go arbitration</li> <li>Lead drafting, review, and negotiation of strategic contracts (sales, partnerships, SaaS)</li> <li>Oversee contractual obligations and sensitive client relationship management</li> <li>Act as the go-to legal counsel for all departments (product, sales, technical, finance)</li> <li>Drive Vneuron's compliance with its own regulatory obligations: GDPR and data protection, ICT third-party service provider obligations under DORA, AI system provider obligations under the AI Act, and information security</li> </ul> <p> <br> </p> <p> <strong>4. Leadership &amp; Function Building</strong> </p> <ul> <li>Contribute to the structuring and development of the compliance/legal function in line with company growth</li> <li>Work closely with the Executive Committee on regulatory matters</li> </ul> <p> <strong> <br>Education</strong> </p> <ul> <li>Master's degree in Law</li> <li>A dual legal and technical/financial/risk management background is a strong asset</li> </ul> <p> <strong> <br>Experience</strong> </p> <ul> <li>A minimum of 8 years of experience in business law, contract law or compliance, gained in-house, in private practice, or in software publishing</li> <li>Significant exposure to multi-jurisdictional environments (Europe, Africa, MENA)</li> <li>Proven experience managing regulatory authorities and institutional clients</li> <li>Experience conducting complex contractual negotiations</li> </ul> <p> <br> </p> <p> <strong>Skills &amp; Qualities</strong> </p> <ul> <li>Working command of the frameworks applicable to a software vendor serving financial institutions: GDPR, DORA as an ICT third-party service provider, the AI Act as an AI system provider, and information security standards such as ISO 27001</li> <li>Sound understanding of the AML/CFT and sanctions environment our clients operate in; hands-on AML/CFT subject-matter expertise is not expected for this role</li> <li>Strategic thinking, ability to synthesize, and decision-making under pressure</li> <li>Excellent communicator, able to simplify complex topics for varied audiences</li> <li>Rigorous, autonomous, and discreet in handling sensitive matters</li> <li>Comfortable with AI tools and RegTech technologies for monitoring and documentation</li> <li>French/English bilingualism required; Arabic or a third language is a plus</li></ul> <p> </p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Customer Solution Representative - French/English<br><p><b>Description -</b></p><br><br><p><b>Who are we?</b></p><br><br><p>HP creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. The world’s largest technology company and ranked 10 on the Fortune 500 list for 2012, HP brings together a portfolio that spans printing, personal computing, software, services and IT infrastructure to serve more than 1 billion customers in over 170 countries on six continents.</p><br><br><p><span>HP invents, engineers, and delivers technology solutions that drive business value, create social value, and improve the lives of our clients. At HP, we know that our people and values are the most important elements in this success. And we want you to add your voice and imagination to our mission. Learn more </span><span>http://www.hp.com</span>/</p><br><br><br><p><b>Job Summary</b><br>• This role is responsible for resolving moderate to complex technical problems, providing comprehensive responses about services and products, and assisting customers proactively. The role collaborates with various teams to ensure seamless project outcomes, maintains customer relationships, recommends improvements, and coordinates departmental work while fostering positive relationships within the organization. The role operates independently, using established protocols to address customer concerns with moderate judgment.<br><b>Responsibilities</b><br>• Operates independently, adhering to established protocols to address customer concerns, with a degree of moderate judgment to complement the outlined process.<br>• Resolves technical problems of moderate to complex nature, encompassing hardware and software through incoming customer interactions and proactive notification systems.<br>• Provides comprehensive responses to questions about services, products, technical matters, and customer relations, including features, specifications, and repairs, for both current and obsolete products, components, and options, in alignment with customer entitlement, such as warranties, enterprise agreements, and even mission-critical support.<br>• Assists customers proactively to mitigate or prevent the occurrence of problems, while also participating in initiatives aimed at enhancing processes or ensuring quality improvements.<br>• Works effectively with clients, programmers, QA testers, and managers to ensure seamless project outcomes.<br>• Establishes and maintains trusted relationships within customer accounts across the spectrum of technical users.<br>• Applies extensive knowledge, resolves complex issues, and recommends improvements through creative and effective approaches.<br>• Coordinates departmental work, mentors the team, and serves as an escalation point for different issues in the related area of work.<br>• Identifies opportunities for improvement, makes recommendations, and also assures effective business controls through review, analysis, and verification.<br>• Coordinates the functional work within the department, assists various departments, monitors process execution, and fosters positive working relationships with associates and management.<br><b><b>Education &amp; Experience</b> Recommended</b><br>• High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.<br>•<span>Typically has 2-3 years of related work experience, preferably in remote support, telephone support, technologies and customer environments, or a related field.</span><br>•Fluency in French and in English.</p><br><br><br><p><span><b>Knowledge &amp; Skills</b><br>• Agile Methodology<br>• Automation<br>• Computer Hardware<br>• Computer Science</span></p><br><br><p><span>• Print devices knowledge and expertise<br>• Help Desk Support<br>• Information Technology Infrastructure Library<br>• Issue Tracking<br>• IT Service Management<br>• Linux<br>• Microsoft Office 365<br>• Microsoft Windows 11<br>• Operating Systems<br>• Peripheral Devices<br>• ServiceNow<br>• Technical Support</span></p><br><br><p><br><b>Cross-Org Skills</b><br>• Effective Communication<br>• Results Orientation<br>• Learning Agility<br>• Digital Fluency<br>• Customer Centricity<br><b>Impact &amp; Scope</b><br>• Impacts department and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.<br><b>Complexity</b><br>• Works on assignments that are complex in nature and require initiative and technical/specialized knowledge to resolve problems and/or develop recommended solutions.<br><b>Disclaimer</b><br>• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.</p><br><br><br><p><b>Job -</b></p><br><br>Services<br><p><b>Schedule -</b></p><br><br>Full time<br><p><b>Shift -</b></p><br><br>No shift premium (Tunisia)<br><p><b>Travel -</b></p><br><br><br><p><b>Relocation -</b></p><br><br><p><b><span><span><span><span><span>Equal Opportunity Employer (EEO)</span></span></span></span></span> -&nbsp;</b></p><br><br><br><p>HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).</p><br><br><br><p>Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.</p><br><br><br><p>For more information, review HP’sEEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"</p><br><br><br><br><br> </div>

<p>Manage ServiceNow platform upgrades, releases and patching activities while ensuring platform performance, reliability, security and compliance with governance standards and architectural principles Support, enhance and continuously optimize ServiceNow products and modules, including ITSM, Strategic Portfolio Management (SPM), CMDB, Asset Management, Knowledge Management and custom business applications Drive the evolution toward Autonomous IT through automation, self-service capabilities and AI-driven operations while enabling proactive service management based on high-quality service and configuration data Establish and further develop ServiceNow as an enterprise-wide platform for workflow automation across business functions Analyze, redesign and digitalize business processes by transforming manual activities into efficient and scalable digital workflows Develop dashboards, reporting capabilities and actionable insights to support data-driven decision-making and enhance user experience</p><p><strong>Desired Candidate Profile</strong></p><p>Degree in Business Informatics, Information Technology, Computer Science or a comparable qualification Several years of professional experience as a ServiceNow Consultant, Solution Consultant, Technical Consultant or in a comparable role, including experience designing, implementing and enhancing ServiceNow solutions Strong understanding of IT service management principles, enterprise workflows and digital process optimization Experience working with ServiceNow modules such as ITSM, Strategic Portfolio Management (SPM), CMDB, Asset Management, CSM or custom application development Knowledge of modern platform, integration and automation technologies, ideally complemented by ServiceNow certifications such as CSA, CAD or comparable credentials Passion for improving user experiences through technology and driving continuous improvement in collaboration with technical and business stakeholders Strong communication and consulting skills combined with a structured, analytical and solution-oriented mindset Fluent English skills</p>

<p>Architect, develop, and maintain modern web applications using Next.js 15, leveraging App Router, Server Components, and server-side rendering (SSR) capabilities. Design and implement real-time user experiences using technologies such as Server-Sent Events (SSE) and WebSocket-based communication. Build scalable, schema-driven forms and multi-step workflows using modern validation frameworks and reusable UI patterns. Own application state management, authentication integration, and API communication layers to deliver secure and seamless user experiences. Design, develop, and integrate extensible mini-application frameworks, including secure sandboxing, dynamic module loading, and application verification mechanisms. Create, customize, and deploy AI-powered agents using vibecoding UI templates and platform development tooling. Collaborate with cross-functional teams to deliver responsive, high-quality, and innovative digital solutions that meet business objectives.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Computer Science, Software Engineering, Information Technology, or equivalent combination of education and experience.</li><li>Typically, 5+ years of professional experience developing modern web applications using TypeScript and React.</li><li>Strong expertise in React development, including hooks, context API, component architecture, and server component patterns.</li><li>Hands-on experience with Next.js App Router, SSR, API routes, middleware, streaming, and modern frontend application architectures.</li><li>Proven experience implementing and maintaining scalable state management solutions, such as Redux Toolkit or equivalent technologies.</li><li>Experience building user interfaces with Tailwind CSS and modern component libraries such as Radix UI, shadcn/ui, or similar frameworks.</li><li>Solid understanding of real-time communication protocols, including SSE, WebSocket technologies, and event-driven UI development patterns.</li><li>Familiarity with Docker-based development workflows, CI/CD pipelines, and Kubernetes fundamentals.</li><li>Knowledge of AI-powered user experiences, LLM integrations, and agent-driven interaction models.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> French Print Technical support representative<br><p><b>Description -</b></p><br><br><p><b>Who are we?</b></p><br><br><p>HP creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. The world’s largest technology company and ranked 10 on the Fortune 500 list for 2012, HP brings together a portfolio that spans printing, personal computing, software, services and IT infrastructure to serve more than 1 billion customers in over 170 countries on six continents.</p><br><br><p>HP invents, engineers, and delivers technology solutions that drive business value, create social value, and improve the lives of our clients. At HP, we know that our people and values are the most important elements in this success. And we want you to add your voice and imagination to our mission. Learn more http://www.hp.com/</p><br><br><br><p><b>Job Summary</b></p><br><br><p><br>• This role is responsible for resolving moderate to complex technical problems, providing comprehensive responses about services and products, and assisting customers proactively within Commercial Printing teams.</p><br><br><p>The role collaborates with various teams to ensure seamless project outcomes, maintains customer relationships, recommends improvements, and coordinates departmental work while fostering positive relationships within the organization. The role operates independently, using established protocols to address customer concerns with moderate judgment.<br><b>Responsibilities</b></p><br><br><p><br>• Operates independently, adhering to established protocols to address customer concerns, with a degree of moderate judgment to complement the outlined process.<br>• Resolves technical problems of moderate to complex nature, encompassing hardware and software through incoming customer interactions and proactive notification systems.<br>• Provides comprehensive responses to questions about services, products, technical matters, and customer relations, including features, specifications, and repairs, for both current and obsolete products, components, and options, in alignment with customer entitlement, such as warranties, enterprise agreements, and even mission-critical support.<br>• Assists customers proactively to mitigate or prevent the occurrence of problems, while also participating in initiatives aimed at enhancing processes or ensuring quality improvements.<br>• Works effectively with clients, programmers, QA testers, and managers to ensure seamless project outcomes.<br>• Establishes and maintains trusted relationships within customer accounts across the spectrum of technical users.<br>• Applies extensive knowledge, resolves complex issues, and recommends improvements through creative and effective approaches.<br>• Coordinates departmental work, mentors the team, and serves as an escalation point for different issues in the related area of work.<br>• Identifies opportunities for improvement, makes recommendations, and also assures effective business controls through review, analysis, and verification.<br>• Coordinates the functional work within the department, assists various departments, monitors process execution, and fosters positive working relationships with associates and management.<br><b><b>Education &amp; Experience</b> Recommended</b></p><br><br><p><br>• High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.<br>• Typically, has more than 2 years of related work experience, preferably in remote support, telephone support, technologies and customer environments, or a related field.<br><b>Preferred Certifications</b><br>NA<br><b>Knowledge &amp; Skills</b><br>• Agile Methodology<br>• Automation<br>• Computer Hardware<br>• Computer Science</p><br><br><p>• Pring devices knowledge and expertise<br>• Help Desk Support<br>• Information Technology Infrastructure Library<br>• Issue Tracking<br>• IT Service Management<br>• Linux<br>• Microsoft Office 365<br>• Microsoft Windows 11<br>• Operating Systems<br>• Peripheral Devices<br>• Scripting<br>• ServiceNow<br>• Technical Support<br><b>Cross-Org Skills</b><br>• Effective Communication<br>• Results Orientation<br>• Learning Agility<br>• Digital Fluency<br>• Customer Centricity<br><b>Impact &amp; Scope</b><br>• Impacts department and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.<br><b>Complexity</b><br>• Works on assignments that are complex in nature and require initiative and technical/specialized knowledge to resolve problems and/or develop recommended solutions.<br><b>Disclaimer</b><br>• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.</p><br><br><br><p><b>#LI-POST</b></p><br><br><br><p><b>Job -</b></p><br><br>Services<br><p><b>Schedule -</b></p><br><br>Full time<br><p><b>Shift -</b></p><br><br>No shift premium (Tunisia)<br><p><b>Travel -</b></p><br><br><br><p><b>Relocation -</b></p><br><br>No<p><b><span><span><span><span><span>Equal Opportunity Employer (EEO)</span></span></span></span></span> -&nbsp;</b></p><br><br><br><p>HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).</p><br><br><br><p>Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.</p><br><br><br><p>For more information, review HP’sEEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"</p><br><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><span>As a Colgate-Palmolive Packaging Engineer you will be supporting the North America pillar of Oral Care. You will be responsible for the development and implementation of innovative packaging solutions, working collaboratively with the Global and Marketing Divisions, Supply Chain, and Procurement teams. You will also have broad responsibilities in supporting our Manufacturing Operations to drive quality improvements, production efficiencies and cost savings projects. Additionally, you will play a critical role for the technical transfer of projects from Packaging to Operations.</span></p><br> <p><strong><span>Your Day to Day and the Future</span></strong></p><br> <ul> <li> <p><span>Partner closely with North America (NA) Marketing and Design to bring innovative new products and packaging to the market, meeting brand and business requirements</span></p><br> </li> <li> <p><span>Coordinate and execute line trials to ensure package performance across all manufacturing sites, including on-site attendance of component and manufacturing startups (as needed)</span></p><br> </li> <li> <p><span>Analyze packaging quality issues, develop root-cause solutions, and drive the implementation of corrective and preventative actions</span></p><br> </li> <li> <p><span>Conduct vendor qualifications for new packaging materials, ensuring proper validation and manufacturing efficiency</span></p><br> </li> <li> <p><span>Manage the shipment of packaging component samples to cross-functional partners</span></p><br> </li> <li> <p><span>Develop packaging designs for new product launches. You will ensure that all solutions meet the CP requirements for Quality, Sustainability, brand equity, consumer experience, and manufacturing execution</span></p><br> </li> <li> <p><span>Responsible for Technology Transfer from Package Engineering to Manufacturing Operations to ensure new packaging systems perform as designed and meet operational targets</span></p><br> </li> <li> <p><span>Create cost and savings estimates, tooling and package qualification plans, technology transfer documentation (Design History Files) and final package component specifications</span></p><br> </li> <li> <p><span>Create component codes, Bills of Materials (BOMs), Manufacturing Specifications, and develop specific case/cube information</span></p><br> </li> <li> <p><span>Responsible for meeting timeline commitments, including project planning steps, supplier selection, capital expenditure estimates, and technology transfer associated with projects. Manage flow of packaging related information, and communicate project progress, actual costs, and any associated risks</span></p><br> </li> <li> <p><span>Interface with the Innovation teams to identify new and innovative packaging solutions, and work with other cross-functional teams to bring them to life through meticulous planning, design execution, and rigorous testing</span></p><br> </li> <li> <p><span>Help identify or execute cost saving opportunities in your area of responsibility, and work towards implementation together with multiple cross-functional collaborators</span></p><br> </li> </ul> <p><strong><span>You'll need to have:</span></strong></p><br> <ul> <li> <p><span>Bachelor's Degree in Package Engineering/Technology/Science or related field</span></p><br> </li> <li> <p><span>3+ years Package Development or similar Engineering experience&nbsp;</span></p><br> </li> <li> <p><span>Fundamental understanding of printing and decoration techniques for plastics, labels, or paperboard materials</span></p><br> </li> <li> <p><span>Knowledge of laminate tubes, PET bottles, paperboard folding cartons, or corrugated shippers</span></p><br> </li> </ul> <p><strong><span>Even better if you have:</span></strong></p><br> <ul> <li> <p><span>Experience working in a complex manufacturing or plant environment, with the ability to operate as a self-starter and communicate effectively with senior leaders and remote team members</span></p><br> </li> <li> <p><span>Product design and development experience in the CPG field</span></p><br> </li> <li> <p><span>Understanding of extrusion blow molding, injection molding, paperboard and corrugated packaging designs.&nbsp;</span></p><br> </li> <li> <p><span>Product testing, data collection, data analysis and assessing pass / fail criteria to determine final product approval</span></p><br> </li> <li> <p><span>Knowledge of packaging materials and conversion processes, such as extrusion blow molding, injection molding, and exposure to final product filling and assembly</span></p><br> </li> <li> <p><span>Experience using Google Suite applications, SAP or other ERP software and/or similar computer systems.</span></p><br> </li> <li> <p><span>Experience with CapePack or Tops software for case/cube development</span></p><br> </li> </ul> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Job Description: We are looking for our future Senior Urban Planner to join Preventimmo, a subsidiary of the Septeo Group. Within the Delivery Department, you will participate in the production, control, and development of geographic data that powers our digital solutions. As a true expert in territorial data, you will contribute to ensuring the quality, reliability, and relevance of the information used by our clients. Your daily tasks will include: collecting, integrating, and structuring geographic data from various sources; verifying the quality, consistency, and completeness of data before it is put into production; performing spatial analyses and GIS processing; and maintaining and developing the geographic reference systems used by Preventimmo solutions. Ensure regulatory and mapping monitoring to guarantee the updating of databases; Identify anomalies and implement appropriate corrective actions; Participate in the continuous improvement and automation of processes; Collaborate with the Data, Product, Development, Delivery and Support teams; Document procedures and reference materials to guarantee their sustainability and sharing.</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" ><font dir="auto" >With a higher education degree in geography, urban planning, geomatics, or a related field, you have significant experience in a similar environment. You are known for: Your rigor and attention to detail; Your analytical skills and logical thinking; Your autonomy and organizational skills; Your ability to work effectively in a collaborative environment; Your curiosity and willingness to learn continuously; Your ability to propose improvements and support change. An interest in innovation, artificial intelligence, and new technologies applied to geographic data will be a real asset.</font></font></p><p></p></section>

<p>Creates and reviews test technology local work instructions.</p><p>Supports:</p><ul><li>test equipment and test tools development (design, test modules, specific processes, etc.)</li><li>technical error analyses for customer claims and complaints</li><li>the identification of root causes in case of process disturbances and searching for solutions</li></ul><p>Creates and develops the test sequences and programs according to requirements</p><ul><li>for building of test tables, test boards and vision tests, internally or externally</li><li>for installation and validation of test equipment</li><li>in order to change the test programs, test tables, test boards and vision systems during product changes and new introduction (Change Management &amp; Project Management)</li></ul><p>Ensures test programs and tests parameters used during initial setup.</p><p>Provides feedback to Production Technology related to test modules functionality and design.</p><p>Ensures backup of test programs and test parameters.</p><p>Implements lessons learned, best practice and actively shares the information within the Production Management network.</p><p><strong>Desired Candidate Profile</strong></p><p>Level of Education : University Degree</p><p>Branch of study : Electrical - Mechanical - Mechatronics or similar</p><p>Experience : 2 years in the automotive industry are appreciated</p><p>IT: Microsoft Office</p><p>Social competences: Communication /Social &amp; intercultural sensitivity / Change management /Target &amp; result-orientation/ Motivation &amp; resilience /Self-organization /Conflict management / Teamwork</p><p>Professional competences: Equipment Maintenance /Preventative and Predictive Maintenance /Equipment Repair /Machine Operations /Machine Tools/Maintenance of electrical control panels and/or preparation</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Italian Print Technical support representative<br><p><b>Description -</b></p><br><br><p><b>Who are we?</b></p><br><br><p>HP creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. The world’s largest technology company and ranked 10 on the Fortune 500 list for 2012, HP brings together a portfolio that spans printing, personal computing, software, services and IT infrastructure to serve more than 1 billion customers in over 170 countries on six continents.</p><br><br><p>HP invents, engineers, and delivers technology solutions that drive business value, create social value, and improve the lives of our clients. At HP, we know that our people and values are the most important elements in this success. And we want you to add your voice and imagination to our mission. Learn more http://www.hp.com/</p><br><br><br><p><b>Job Summary</b></p><br><br><p><br>• This role is responsible for resolving moderate to complex technical problems, providing comprehensive responses about services and products, and assisting customers proactively within Printing Commercial teams.</p><br><br><br><p>The role collaborates with various teams to ensure seamless project outcomes, maintains customer relationships, recommends improvements, and coordinates departmental work while fostering positive relationships within the organization. The role operates independently, using established protocols to address customer concerns with moderate judgment.<br><b>Responsibilities</b></p><br><br><p><br>• Operates independently, adhering to established protocols to address customer concerns, with a degree of moderate judgment to complement the outlined process.<br>• Resolves technical problems of moderate to complex nature, encompassing hardware and software through incoming customer interactions and proactive notification systems.<br>• Provides comprehensive responses to questions about services, products, technical matters, and customer relations, including features, specifications, and repairs, for both current and obsolete products, components, and options, in alignment with customer entitlement, such as warranties, enterprise agreements, and even mission-critical support.<br>• Assists customers proactively to mitigate or prevent the occurrence of problems, while also participating in initiatives aimed at enhancing processes or ensuring quality improvements.<br>• Works effectively with clients, programmers, QA testers, and managers to ensure seamless project outcomes.<br>• Establishes and maintains trusted relationships within customer accounts across the spectrum of technical users.<br>• Applies extensive knowledge, resolves complex issues, and recommends improvements through creative and effective approaches.<br>• Coordinates departmental work, mentors the team, and serves as an escalation point for different issues in the related area of work.<br>• Identifies opportunities for improvement, makes recommendations, and also assures effective business controls through review, analysis, and verification.<br>• Coordinates the functional work within the department, assists various departments, monitors process execution, and fosters positive working relationships with associates and management.<br><b><b>Education &amp; Experience</b> Recommended</b></p><br><br><p><br>• High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.<br>• Typically has 2 years of related work experience, preferably in remote support, telephone support, technologies and customer environments, or a related field.<br><b>Preferred Certifications</b><br>NA<br><b>Knowledge &amp; Skills</b></p><br><br><p>• Fluent in Italian with good English</p><br><br><p>• Agile Methodology<br>• Automation<br>• Computer Hardware<br>• Computer Science</p><br><br><p>• Printing knowledge<br>• Desktop Support<br>• Help Desk Support<br>• Information Technology Infrastructure Library<br>• Issue Tracking<br>• IT Service Management<br>• Linux<br>• Microsoft Office 365<br>• Microsoft Windows 11<br>• Operating Systems<br>• Peripheral Devices<br>• Scripting<br>• ServiceNow<br>• Technical Support<br>• Windows Servers<br><b>Cross-Org Skills</b><br>• Effective Communication<br>• Results Orientation<br>• Learning Agility<br>• Digital Fluency<br>• Customer Centricity<br><b>Impact &amp; Scope</b><br>• Impacts department and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.<br><b>Complexity</b><br>• Works on assignments that are complex in nature and require initiative and technical/specialized knowledge to resolve problems and/or develop recommended solutions.<br><b>Disclaimer</b><br>• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.</p><br><br><br><p><b>Job -</b></p><br><br>Services<br><p><b>Schedule -</b></p><br><br>Full time<br><p><b>Shift -</b></p><br><br>No shift premium (Tunisia)<br><p><b>Travel -</b></p><br><br><br><p><b>Relocation -</b></p><br><br><p><b><span><span><span><span><span>Equal Opportunity Employer (EEO)</span></span></span></span></span> -&nbsp;</b></p><br><br><br><p>HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).</p><br><br><br><p>Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.</p><br><br><br><p>For more information, review HP’sEEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"</p><br><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> CCC MPS VAS Technical Solutions Representative - Italian speaker<br><p><b>Description -</b></p><br><br><p><span>Please note, this is a general listing and may not have an immediate opening. We will contact candidates who best meet the job requirements as such openings arise</span><span>.</span></p><br><br><br><p><b>Who are we?</b></p><br><br><p>HP creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. The world’s largest technology company and ranked 10 on the Fortune 500 list for 2012, HP brings together a portfolio that spans printing, personal computing, software, services and IT infrastructure to serve more than 1 billion customers in over 170 countries on six continents.</p><br><br><p><span>HP invents, engineers, and delivers technology solutions that drive business value, create social value, and improve the lives of our clients. At HP, we know that our people and values are the most important elements in this success. And we want you to add your voice and imagination to our mission. Learn more </span><span>http://www.hp.com/fr</span></p><br><br><br><p><b>What can we do together?</b></p><br><br><p>At HP, we believe in the power of ideas. We use ideas to put technology to work for everyone. And we believe that ideas thrive best in a culture of teamwork. That is why everyone - at every level in every function, is encouraged to have original ideas, to express them and to share them. We trust anything can be achieved if you really believe in it, and we will invest in your ideas to change lives and the way people work. This vision is what sets us apart as a company. At HP we work across borders and without limits. Global virtual teams share resources and pool their big ideas to solve business issues and meet personal goals. Everyone is valued for the unique skills, experiences, and perspective they bring. That’s how we work at HP. And this is how ideas and people grow.<br><b>Responsibilities</b></p><br><br><ul><li><p><span>Accurately</span> <span>log</span> <span>and</span> <span>track</span> <span>customer</span> <span>interactions</span> <span>and</span> <span>service</span> <span>requests</span> <span>within</span> <span>the</span> <span>appropriate</span> <span>service</span> <span>management</span> <span>systems.</span></p><br><br></li><li><p><span>Verify</span> <span>customer</span> <span>entitlement</span> <span>to</span> <span>support</span> <span>services</span> <span>and</span> <span>validate</span> <span>contract</span> <span>and</span> <span>warranty</span> <span>information.</span></p><br><br></li><li><p><span>Manage</span> <span>and</span> <span>coordinate</span> <span>all</span> <span>French</span> <span>Business</span> <span>First</span> <span>(BF)</span> <span>hardware</span> <span>service</span> <span>requests</span> <span>and</span> <span>customer</span> <span>inquiries</span> <span>received</span> <span>through</span> <span>multiple</span> <span>support</span> <span>channels.</span></p><br><br></li><li><p><span>Act</span> <span>as</span> <span>the</span> <span>primary</span> <span>point</span> <span>of</span> <span>contact</span> <span>for</span> <span>customers,</span> <span>managing</span> <span>expectations</span> <span>and</span> <span>ensuring</span> <span>a</span> <span>high</span> <span>level</span> <span>of</span> <span>customer</span> <span>satisfaction</span> <span>throughout</span> <span>the</span> <span>service</span> <span>lifecycle.</span></p><br><br></li><li><p><span>Identify</span> <span>customer</span> <span>issues,</span> <span>provide</span> <span>appropriate</span> <span>solutions,</span> <span>and</span> <span>perform</span> <span>re-entitlement</span> <span>and</span> <span>service</span> <span>clarification</span> <span>activities</span> <span>when</span> <span>required.</span></p><br><br></li><li><p><span>Contact</span> <span>customers</span> <span>to</span> <span>obtain</span> <span>any</span> <span>additional</span> <span>information</span> <span>necessary</span> <span>to</span> <span>facilitate</span> <span>service</span> <span>delivery.</span></p><br><br></li><li><p><span>Monitor</span> <span>service</span> <span>events</span> <span>through</span> <span>completion</span> <span>to</span> <span>ensure</span> <span>compliance</span> <span>with</span> <span>service</span> <span>level</span> <span>agreements</span> <span>and</span> <span>operational</span> <span>requirements.</span></p><br><br></li><li><p><span>Escalate</span> <span>complex</span> <span>or</span> <span>critical</span> <span>issues</span> <span>in</span> <span>a</span> <span>timely</span> <span>manner</span> <span>and</span> <span>coordinate</span> <span>resolution</span> <span>with</span> <span>appropriate</span> <span>internal</span> <span>teams.</span></p><br><br></li><li><p><span>Plan,</span> <span>coordinate,</span> <span>and</span> <span>dispatch</span> <span>HP</span> <span>technical</span> <span>resources</span> <span>to</span> <span>support</span> <span>customer</span> <span>service</span> <span>requirements.</span></p><br><br></li><li><p><span>Independently</span> <span>manage</span> <span>multiple</span> <span>customer</span> <span>cases</span> <span>simultaneously</span> <span>while</span> <span>adhering</span> <span>to</span> <span>established</span> <span>processes</span> <span>and</span> <span>service</span> <span>protocols.</span></p><br><br></li><li><p><span>Exercise</span> <span>sound</span> <span>judgment</span> <span>to</span> <span>address</span> <span>customer</span> <span>concerns</span> <span>and</span> <span>resolve</span> <span>issues</span> <span>efficiently</span> <span>while</span> <span>maintaining</span> <span>service</span> <span>quality</span> <span>standards.</span></p><br><br></li><li><p><span>Resolve</span> <span>moderately</span> <span>complex</span> <span>to</span> <span>complex</span> <span>hardware</span> <span>and</span> <span>software-related</span> <span>technical</span> <span>issues</span> <span>originating</span> <span>from</span> <span>customer</span> <span>contacts</span> <span>and</span> <span>proactive</span> <span>monitoring</span> <span>systems.</span></p><br><br></li><li><p><span>Respond</span> <span>to</span> <span>inquiries</span> <span>regarding</span> <span>products,</span> <span>services,</span> <span>technical</span> <span>specifications,</span> <span>repairs,</span> <span>upgrades,</span> <span>parts,</span> <span>and</span> <span>options</span> <span>for</span> <span>both</span> <span>current</span> <span>and</span> <span>legacy</span> <span>product</span> <span>portfolios,</span> <span>based</span> <span>on</span> <span>customer</span> <span>support</span> <span>entitlement.</span></p><br><br></li><li><p><span>Proactively</span> <span>identify</span> <span>opportunities</span> <span>to</span> <span>prevent</span> <span>recurring</span> <span>issues</span> <span>and</span> <span>improve</span> <span>customer</span> <span>outcomes.</span></p><br><br></li><li><p><span>Contribute</span> <span>to</span> <span>operational</span> <span>excellence</span> <span>by</span> <span>providing</span> <span>feedback</span> <span>and</span> <span>recommendations</span> <span>for</span> <span>process</span> <span>optimization</span> <span>and</span> <span>service</span> <span>quality</span> <span>improvements.</span></p><br><br></li><li><p><span>Participate</span> <span>in</span> <span>cross-functional</span> <span>initiatives</span> <span>and</span> <span>projects</span> <span>focused</span> <span>on</span> <span>enhancing</span> <span>operational</span> <span>efficiency</span> <span>and</span> <span>customer</span> <span>experience.</span></p><br><br></li><li><p><span>Support</span> <span>knowledge</span> <span>sharing</span> <span>and</span> <span>team</span> <span>development</span> <span>activities</span> <span>and</span> <span>may</span> <span>provide</span> <span>guidance</span> <span>or</span> <span>mentoring</span> <span>to</span> <span>less</span> <span>experienced</span> <span>team</span> <span>members.</span></p><br><br></li></ul><br><br><p><b>Key Deliverables</b></p><br><br><ul><li><p>Adhere consistently to established processes, procedures, and operational guidelines.</p><br><br></li><li><p>Maintain a strong focus on delivering an exceptional customer experience and achieving high customer satisfaction levels.</p><br><br></li><li><p>Ensure all inbound and outbound customer interactions are managed within agreed service level agreements (SLAs).</p><br><br></li><li><p>Resolve customer cases within defined turnaround times while maintaining service quality standards.</p><br><br></li><li><p>Ensure all cases are handled in accordance with quality requirements, policies, and operational procedures.</p><br><br></li><li><p>Achieve individual performance objectives and productivity targets.</p><br><br></li><li><p>Comply with company policies, procedures, and Standards of Business Conduct at all times.</p><br><br></li></ul><br><p><br><b><b>Education &amp; Experience</b> Recommended</b></p><br><br><ul><li><p>High school diploma or equivalent required.</p><br><br></li><li><p>3 to 5 years of professional experience, or an equivalent combination of relevant work experience and post-secondary education.</p><br><br></li><li><p>Experience supporting customers in technical environments and working with a range of relevant technologies.</p><br><br></li></ul><br><br><p><b>Additional Requirements</b></p><br><br><ul><li><p>Fluency in Italian and English or French.</p><br><br></li></ul><br><p><br><b>Knowledge &amp; Skills</b></p><br><br><ul><li><p>Excellent verbal and written communication skills in Italian and English; additional language skills are considered an asset.</p><br><br></li><li><p>Strong teamwork and collaboration skills with the ability to build effective working relationships.</p><br><br></li><li><p>Ability to perform effectively in a fast-paced environment and manage competing priorities.</p><br><br></li><li><p>Strong analytical thinking, problem-solving abilities, and interpersonal skills.</p><br><br></li><li><p>Demonstrated commitment to providing excellent customer service and customer-focused solutions.</p><br><br></li><li><p>Experience delivering support through phone, remote assistance, email, chat, or similar customer engagement channels.</p><br><br></li><li><p>Proficiency with common business and productivity software, including Microsoft Office and other relevant applications.</p><br><br></li><li><p>Recognized technical expertise across supported product portfolios, including A4 and A3 devices, Gemstone products, and DesignJet PL30 solutions.</p><br><br></li><li><p>Experience using Knowledge Management systems and leveraging technical documentation to support issue resolution.</p><br><br></li><li><p>Ability to work independently while following established processes and contributing to continuous improvement initiatives.</p><br><br></li></ul><br><p><b>#LI-POST</b></p><br><br><br><br><p><b>Job -</b></p><br><br>Services<br><p><b>Schedule -</b></p><br><br>Full time<br><p><b>Shift -</b></p><br><br>No shift premium (Tunisia)<br><p><b>Travel -</b></p><br><br><br><p><b>Relocation -</b></p><br><br><p><b><span><span><span><span><span>Equal Opportunity Employer (EEO)</span></span></span></span></span> -&nbsp;</b></p><br><br><br><p>HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).</p><br><br><br><p>Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.</p><br><br><br><p>For more information, review HP’sEEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"</p><br><br><br><br><br> </div>

<p>Job Description: We are seeking experienced ServiceNow Developers and Technical Consultants with expertise across one or more ServiceNow modules, including IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM), HR Service Delivery (HRSD), Customer Service Management (CSM), and Configuration Management Database (CMDB). Successful candidates will be responsible for the configuration, development, support, and continuous improvement of ServiceNow solutions in live production environments, helping organizations optimize service delivery, automate workflows, improve operational efficiency, and enhance user experiences. Key Responsibilities Design, configure, develop, and maintain ServiceNow solutions across one or more functional areas, including ITSM, ITOM, ITAM, HRSD, CSM, and CMDB. Develop and enhance workflows, business rules, client scripts, UI policies, service catalog items, forms, and approval processes. Build and maintain automation using Flow Designer and other ServiceNow platform capabilities. Support incident, problem, change, request, asset, case management, and configuration management processes. Troubleshoot and resolve production defects, system issues, and performance concerns. Collaborate with business stakeholders, service owners, platform teams, and integration teams to translate requirements into scalable solutions. Support release management activities, including testing, deployment, validation, and post-release support. Contribute to platform governance, development standards, reusable design patterns, and best practices. Participate in continuous improvement initiatives focused on service delivery, user experience, automation, data quality, and operational excellence. Work effectively within Agile, iterative, or hybrid delivery environments. Preferred Qualifications Experience with IntegrationHub, REST/SOAP APIs, and third-party system integrations. Exposure to Discovery, Service Mapping, MID Servers, Asset Management, CMDB, or Data Reconciliation processes. Experience working in large-scale, enterprise ServiceNow environments. Knowledge of Common Service Data Model (CSDM) and ServiceNow best practices. Experience with customer-facing portals, workspaces, or employee service delivery solutions. ServiceNow certifications such as CSA, CAD, CIS-ITSM, CIS-HR, CIS-CSM, CIS-ITOM, or related certifications. Why Join Us? You will have the opportunity to work on enterprise-scale ServiceNow programs, contribute to innovative digital transformation initiatives, and collaborate with global teams delivering best-in-class ServiceNow solutions across multiple business domains. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We re committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .</p><p><strong>Desired Candidate Profile</strong></p><h3>Required Qualifications</h3><ul><li>3+ years of hands-on ServiceNow development experience (senior opportunities available for candidates with 7+ years of experience).</li><li>Strong experience in one or more ServiceNow modules such as ITSM, ITOM, ITAM, HRSD, CSM, or CMDB.</li><li>Solid understanding of JavaScript, Glide API, Business Rules, Client Scripts, UI Policies, and Flow Designer.</li><li>Experience configuring workflows, forms, catalog items, approvals, notifications, and service processes.</li><li>Experience supporting production environments, including defect resolution, enhancements, and operational support activities.</li><li>Strong analytical and problem-solving skills with the ability to troubleshoot complex platform issues.</li><li>Ability to work independently while collaborating effectively with cross-functional teams.</li><li>Excellent communication and stakeholder management skills.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Position:</b>Applications Engineer<br><b>Job Description:</b><p><span><b><span>What You’ll Be Doing:</span></b></span></p><br><br><ul><li><p><span>Designs and develops software solutions to meet business requirements. Manages full software development life cycle including testing, implementation, and auditing. Performs product design, bug verification, and beta support, which may require research and analysis. Operates under moderate supervision. Usually reports to the Manager of Software Development. </span></p><br><br></li><li><p><span>Execute, assess, and troubleshoot software programs and applications. Analyze and amend software errors in a timely and accurate fashion. </span></p><br><br></li><li><p><span>Coding, developing, and documenting software specifications throughout the project life cycle. Participate in software upgrades, revisions, fixes and patches as mandated by the vendor.</span></p><br><br></li></ul><br><p><span><b><span>What We Are Looking For:</span></b></span></p><br><br><ul><li><p><span>Typically requires 5–7 years of related experience with a 4 year degree; or 3 years and an advanced degree; or equivalent work experience.</span></p><br><br></li><li><p><span>Requires in-depth knowledge and experience </span></p><br><br></li><li><p><span>Solves complex problems; takes a new perspective using existing solutions </span></p><br><br></li><li><p><span>Works independently; receives minimal guidance </span></p><br><br></li><li><p><span>Acts as a resource for colleagues with less experience </span></p><br><br></li><li><p><span>Represents the level at which career may stabilize for many years or even until retirement </span></p><br><br></li><li><p><span>Contributes to process improvements </span></p><br><br></li><li><p><span>Typically resolves problems using existing solutions </span></p><br><br></li><li><p><span>Provides informal guidance to junior staff </span></p><br><br></li><li><p><span>Works with minimal guidance</span></p><br><br></li></ul><br><p><b><span>Work Arrangement: </span></b><span><span>Fully In Office: Monday-Friday&nbsp;</span></span></p><br><br><br><p><span><b><span>What’s In It For You:</span></b></span></p><br><br><p><span>At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans and a solid benefits package.&nbsp;</span></p><br><br><br><ul><li><p><span><span>Medical, Dental, Vision Insurance&nbsp;</span></span></p><br><br></li><li><p><span><span>401k, With Matching Contributions&nbsp;</span></span></p><br><br></li><li><p><span><span>Paid Time Off</span></span><span><span>(including</span><span>sick</span><span>, holiday, vacation, etc.)</span></span></p><br><br></li><li><p><span><span>Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options&nbsp;</span></span></p><br><br></li><li><p><span><span>Growth Opportunities&nbsp;</span></span></p><br><br></li><li><p><span><span>Tuition Reimbursement</span></span></p><br><br></li><li><p><span><span>Short-Term/Long-Term Disability Insurance&nbsp;</span></span></p><br><br></li><li><p><span><span>Climate controlled environment with excellent break room facilities&nbsp;</span></span></p><br><br></li><li><p><span><span>Located in central Reno, near public transportation (RTC Route 56)</span></span></p><br><br></li><li><p><span><span>And more!</span></span> ​</p><br><br></li></ul><br><p>Are you being referred to one of our roles? If so, ask your connection at Arrow about our Employee Referral Process!&nbsp;</p><br><br><br><br><b>Annual Hiring Range/Hourly Rate:</b><br>$87,900.00 - $115,115.00<br><p><span>Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.</span></p><br><br><b>Location:</b>US-NV-Reno, Nevada (Maestro Dr)<br>Remote work employees may be required to be present at the closest designated Arrow office for work-related purposes, at the Company’s request and sole discretion.<br><b>Time Type:</b>Full time<br><b>Job Category:</b>Information Technology<br><b>EEO Statement:</b><p><span>Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status.&nbsp;</span>(Arrow EEO/AAP policy)</p><br><br><p><br><i>All Arrow job postings are for existing job vacancies</i>. <i>We anticipate this requisition will be open for a minimum of five days, though it may be open for a longer period of time. We encourage your prompt application.</i></p><br><br><br><p><i><span>In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.</span></i></p><br><br><br> </div>