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<span></span><p><strong>Join Yazaki. Connect to the future. </strong></p><br> <p><strong>Country</strong>:Tunisia<br><strong>City</strong>: Bizerte <br><strong>Worksite / Location</strong>: YAP-T </p><br> <p><strong>Job Function</strong>: CEO_Human Resources <br><strong>Job Discipline</strong>: Expertise Hub TA <br><strong>Job Family</strong>: Growth & Performance</p><br> <p>Founded in 1929, Yazaki is a Japanese full systems supplier of wire harness, electrical, data products and solutions enabling vehicle electrification, connectivity, and autonomy integration. More than 235,000 committed and highly motivated employees in 45 countries make us one of the most successful international automotive suppliers. Join a family-owned company committed to being environmentally friendly in every aspect of its business, contributing to society, and inspiring trust. To strengthen our team, we are looking for a Operational Talent Acquisition Specialist in our plant in [[location]]. </p><br><ul>
<li>Talent Acquisition Implementation <ul>
<li>Deploy centrally defined talent acquisition processes across the North/South regions</li>
<li>Coordinate end-to-end recruitment activities</li>
<li>Monitor recruitment performance and KPIs; identify and escalate barriers to successful hiring</li>
<li>Act as a point of contact for recruitment-related needs from local teams, agencies, and HR</li>
</ul>
</li>
<li>Employer Branding Execution <ul>
<li>Support execution of employer branding activities aligned with central strategy and adapted to regional/division-specific needs</li>
<li>Ensure consistent execution of recruitment marketing activities, events, and campaigns</li>
<li>Represent Yazaki in local labor market engagements, career fairs, or employer brand initiatives</li>
</ul>
</li>
<li>Recruitment & Process Optimization <ul>
<li>Recommend improvements to recruitment channels, systems, processes, or candidate experience</li>
<li>Select and manage external recruitment partners based on internal standards and project needs</li>
</ul>
</li>
</ul> <p><strong>QUALIFICATIONS</strong></p><br> <ul>
<li>Bachelor’s degree</li>
<li>Minimum 3 years of experience in Recruitment, Employer Branding, labor market trends experience are a plus</li>
<li>Business Fluent in English (written & oral)</li>
<li>Effective and confident communication</li>
<li>High service mind: Drive with passion and teamplay to serve our (internal) customers</li>
<li>Strong collaborator to create connections between all stakeholders in the region for effective execution</li>
<li>Willingness to travel to locations (<20%)</li>
</ul><p>At Yazaki, we are committed to providing equal employment opportunities for everyone which extends to all aspects of the employment relationship. </p><br> <p>We are looking forward to receiving your application and to get to know you. Please apply by clicking the 'Apply Now' button. We wish you all the success in your application! </p><br> <p>Ps. Didn't find what you are looking for?<br> Take a look at our careers page! Be careful though, you might find your next dream job.</p><br>
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<p>Permanent Regular</p><p>Job Description:</p><br>Pluxee est un acteur mondial des avantages aux salariés et de l’engagement, présent dans 31 pays. Pluxee accompagne les entreprises dans l’attraction, l’engagement et la</div>
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<p>Amaris Consulting recrute un(e) ingénieur(e) de test pour rejoindre notre équipe et commencer une nouvelle aventure dans un environnement international et dynamique.
Responsabilités : Automatiser les campagnes de tests pour les solutions 5GC.
Exécuter des campagnes LAB et assurer le suivi des résultats.
Analyser...</p> </div>
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Graduate Customer Solution Center Rep 4 - Technical French/English<br><p><b>Description -</b></p><br><br><p><b><span>Description:</span></b><br><span> This role is responsible for resolving basic to moderate technical issues and escalate complex cases, providing comprehensive responses about services and products, and assisting customers proactively. The role collaborates with various teams to ensure seamless project outcomes, maintains customer relationships, recommends improvements, and coordinates departmental work while fostering positive relationships within the organization. The role operates independently, using established protocols to address customer concerns with moderate judgment.<br> <br> <b>Responsibilities</b></span></p><br><br><ul><li><span>Manages customer interactions across multiple channels.</span></li><li><span>Demonstrates empathy and professionalism in all interactions</span></li><li><span>Identifies customer issues and manages expectations effectively</span></li><li><span>Logs and updates customer cases and ensures proper follow-up through resolution or handover</span></li><li><span>Validates customer entitlement and warranty details, performing clarification and re-entitlement when required</span></li><li><span>Contacts customers when additional information or clarification is needed</span></li><li><span>Ability to troubleshoot remotely using support tools</span></li><li><span>Handles timely elevation and/or escalation</span></li><li><span>Works effectively with internal support teams and escalation groups</span></li><li><span>Coordinates support activities, including planning and dispatching resources</span></li><li><span>Provides feedback to support continuous improvement and operational excellence</span></li><li><span>Manages multiple tasks or cases simultaneously with minimal supervision </span></li><li><span>Ability to handle high volumes of contacts while maintaining quality</span></li></ul><br><p><b><span>Key deliverables </span></b></p><br><br><ul><li><span>Achieve defined CSAT targets</span></li><li><span>Meet productivity and quality KPIs</span></li><li><span>Maintain accurate documentation in tools</span></li><li><span>Ensure all incoming calls/tickets are answered on time (SLA) </span></li><li><span>Handle cases in given timeframes (Turn-Around-Time) </span></li><li><span>Ensure cases are handled according to the quality criteria and requirements </span></li><li><span>Achieve individual performance targets</span></li><li><span>Adhere to company policies, procedures, and Standards of Business Conduct</span></li></ul><br><p><b><span> Education & Experience Recommended</span></b></p><br><br><ul><li><span>Recent graduates who obtained their degree within the past 12 months are eligible for this position</span></li><li><span>High School Diploma/General Education Diploma (GED)/Higher Secondary education</span></li></ul><p><br><b><span>Other requirements </span></b></p><br><br><p><span><span>·</span></span><span>Excellent communication skills in French (mandatory) and proficiency in English is a strong advantage</span></p><br><br><p><span> <br><b>Knowledge & Skills</b></span></p><br><br><p><span>• Understanding of Basic IT concepts</span></p><br><br><p><span> • Computer Science<br> • Help Desk Support<br> • Issue Tracking<br> • Microsoft Office 365<br> • Microsoft Windows 10/11<br> • Operating Systems<br> • Peripheral Devices<br> • Technical Support</span><br> </p><br><br><p><br><span> <b>Cross-Org Skills</b><br> • Effective Communication<br> • Results Orientation<br> • Learning Agility<br> • Digital Fluency<br> • Customer Centricity<br> </span></p><br><br><p><span> <br> <b>Disclaimer</b><br> • This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management. <br> <br><b>Equal Opportunity Employer (EEO) - </b></span></p><br><br><p><span>HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).</span></p><br><br><p><span>Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.</span></p><br><br><p><span>For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"</span></p><br><br><br><p><b><span>About HP</span></b><br><span>At HP, you’ll have a chance to create tools, technology, and solutions that reshape the way the world works in the future. If you’re looking to join a company that allows you to connect with a network of professionals eager to support you in doing your best work, we want to talk to you. Our legendary culture guides every employee toward success—fostering collaboration and driving innovation.</span></p><br><br><p><span>Operating in over 170 countries, HP is always creating new services, products, and capabilities giving you more opportunities to advance your career. Here, innovation is the key to professional development and career mobility.</span></p><br><br><p><span>When you join HP, you’re joining a company that believes every voice matters and that we all deserve a seat at the table. From the boardroom to factory floor, we create a culture where everyone is respected and where people can be themselves. You will be part of a global laboratory where different perspectives and experiences will help you solve problems in new ways. This is where you can build a long and wide-ranging career.</span></p><br><br><br><br><br><p><b>Job -</b></p><br><br>Services<br><p><b>Schedule -</b></p><br><br>Full time<br><p><b>Shift -</b></p><br><br>No shift premium (Tunisia)<br><p><b>Travel -</b></p><br><br><br><p><b>Relocation -</b></p><br><br><p><b><span><span><span><span><span>Equal Opportunity Employer (EEO)</span></span></span></span></span> - </b></p><br><br><br><p>HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).</p><br><br><br><p>Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.</p><br><br><br><p>For more information, review HP’sEEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"</p><br><br><br><br><br> </div>
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<p>Amaris Consulting recrute à Tunis pour renforcer son équipe Architecture et accompagner ses clients dans la transformation de leur système d’information.
Vous rejoindrez notre équipe dédiée à la transformation digitale du secteur bancaire, au sein d’un environnement international et dynamique.
Responsabilités Piloter des...</p> </div>
<h2 class="h5">Job description</h2>
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Graduate Customer Solution Center Rep 4 - Technical English/German<br><p><b>Description -</b></p><br><br><p><b><span>Description:</span></b><br><span> This role is responsible for resolving basic to moderate technical issues and escalate complex cases, providing comprehensive responses about services and products, and assisting customers proactively. The role collaborates with various teams to ensure seamless project outcomes, maintains customer relationships, recommends improvements, and coordinates departmental work while fostering positive relationships within the organization. The role operates independently, using established protocols to address customer concerns with moderate judgment.<br> <br> <b>Responsibilities</b></span></p><br><br><ul><li><p><span>Manages customer interactions across multiple channels.</span></p><br><br></li><li><p><span>Demonstrates empathy and professionalism in all interactions</span></p><br><br></li><li><p><span>Identifies customer issues and manages expectations effectively</span></p><br><br></li><li><p><span>Logs and updates customer cases and ensures proper follow-up through resolution or handover</span></p><br><br></li><li><p><span>Validates customer entitlement and warranty details, performing clarification and re-entitlement when required</span></p><br><br></li><li><p><span>Contacts customers when additional information or clarification is needed</span></p><br><br></li><li><p><span>Ability to troubleshoot remotely using support tools</span></p><br><br></li><li><p><span>Handles timely elevation and/or escalation</span></p><br><br></li><li><p><span>Works effectively with internal support teams and escalation groups</span></p><br><br></li><li><p><span>Coordinates support activities, including planning and dispatching resources</span></p><br><br></li><li><p><span>Provides feedback to support continuous improvement and operational excellence</span></p><br><br></li><li><p><span>Manages multiple tasks or cases simultaneously with minimal supervision </span></p><br><br></li><li><p><span>Ability to handle high volumes of contacts while maintaining quality</span></p><br><br></li></ul><br><p><b><span>Key deliverables </span></b></p><br><br><ul><li><p><span>Achieve defined CSAT targets</span></p><br><br></li><li><p><span>Meet productivity and quality KPIs</span></p><br><br></li><li><p><span>Maintain accurate documentation in tools</span></p><br><br></li><li><p><span>Ensure all incoming calls/tickets are answered on time (SLA) </span></p><br><br></li><li><p><span>Handle cases in given timeframes (Turn-Around-Time) </span></p><br><br></li><li><p><span>Ensure cases are handled according to the quality criteria and requirements </span></p><br><br></li><li><p><span>Achieve individual performance targets</span></p><br><br></li><li><p><span>Adhere to company policies, procedures, and Standards of Business Conduct</span></p><br><br></li></ul><br><p><b><span> Education & Experience Recommended</span></b></p><br><br><ul><li><p><span>Recent graduates who obtained their degree within the past 12 months are eligible for this position</span></p><br><br></li><li><p><span>High School Diploma/General Education Diploma (GED)/Higher Secondary education</span></p><br><br></li></ul><p><br><b><span>Other requirements </span></b></p><br><br><br><ul><li><p><span>Excellent communication skills in English (mandatory) and proficiency in German is a strong advantage</span></p><br><br></li></ul><p><span> <br><b>Knowledge & Skills</b></span></p><br><br><p><span>• Understanding of Basic IT concepts</span></p><br><br><p><span> • Computer Science<br> • Help Desk Support<br> • Issue Tracking<br> • Microsoft Office 365<br> • Microsoft Windows 10/11<br> • Operating Systems<br> • Peripheral Devices<br> • Technical Support</span><br> </p><br><br><p><br><span> <b>Cross-Org Skills</b><br> • Effective Communication<br> • Results Orientation<br> • Learning Agility<br> • Digital Fluency<br> • Customer Centricity<br> </span></p><br><br><p><span> <br> <b>Disclaimer</b><br> • This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management. <br> <br><b>Equal Opportunity Employer (EEO) - </b></span></p><br><br><p><span>HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).</span></p><br><br><p><span>Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.</span></p><br><br><p><span>For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"</span></p><br><br><br><p><b><span>About HP</span></b><br><span>At HP, you’ll have a chance to create tools, technology, and solutions that reshape the way the world works in the future. If you’re looking to join a company that allows you to connect with a network of professionals eager to support you in doing your best work, we want to talk to you. Our legendary culture guides every employee toward success—fostering collaboration and driving innovation.</span></p><br><br><p><span>Operating in over 170 countries, HP is always creating new services, products, and capabilities giving you more opportunities to advance your career. Here, innovation is the key to professional development and career mobility.</span></p><br><br><p><span>When you join HP, you’re joining a company that believes every voice matters and that we all deserve a seat at the table. From the boardroom to factory floor, we create a culture where everyone is respected and where people can be themselves. You will be part of a global laboratory where different perspectives and experiences will help you solve problems in new ways. This is where you can build a long and wide-ranging career.</span></p><br><br><br><br><br><p><b>Job -</b></p><br><br>Services<br><p><b>Schedule -</b></p><br><br>Full time<br><p><b>Shift -</b></p><br><br>No shift premium (Tunisia)<br><p><b>Travel -</b></p><br><br><br><p><b>Relocation -</b></p><br><br><p><b><span><span><span><span><span>Equal Opportunity Employer (EEO)</span></span></span></span></span> - </b></p><br><br><br><p>HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).</p><br><br><br><p>Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.</p><br><br><br><p>For more information, review HP’sEEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"</p><br><br><br><br><br> </div>
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<p>Au sein de nos équipes infrastructure / cloud, vous interviendrez sur la conception et l’industrialisation des plateformes (on-premise et cloud) en mettant l’accent sur l’automatisation et l’Infrastructure as Code. Votre rôle sera clé pour fiabiliser, standardiser et accélérer le déploiement...</p> </div>
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Company Description<p>LEONI is a global provider of products, solutions, and services for energy and data management in the automotive industry. With around 87,000 employees in 21 countries and EUR 5 billion in sales in 2024, we are a leading supplier of complex wiring systems and customer‑specific cable harnesses.</p><br><p>We believe that meaningful connections drive innovation and success. At LEONI, you will join a diverse, international, and collaborative team shaping the future of mobility, from autonomous driving to alternative drives and smart charging solutions.</p><br><p>Since mid‑2025, we have been part of the Luxshare Group, one of the world’s leading solution providers for consumer electronics, communications and data centers, automotive, and medical industries, based in China. Join us and help shape the future of connectivity together.</p><br><br><br>Job Description<p>Under general direction, tracks the maintenance schedule and maintains production and facility equipment and tools to ensure technical availability and avoid unplanned maintenance- Ensures functionality of the maintenance process for production equipment<br></p><br><p>- Ensures technical availability of production equipment<br></p><br><p>- Makes improvement suggestions for the maintenance process and production equipment/facility equipment<br></p><br><p>- Monitors correctness and adherence to the maintenance plan of the equipment or tools and takes necessary actions<br></p><br><p>- Supports LEONI Total Productive maintenance implementation (e.g. conducts preventive, predictive and unplanned maintenance for production equipment)<br></p><br><p>- Supports the creation of the spare part list required for planned maintenance of production equipment/facility equipment and the optimization of stock of spare parts which must be available for maintenance<br></p><br><p>- Evaluates repair reports and makes recommendation for necessary actions in order to reduce the unplanned maintenance activities<br></p><br><p>- Monitors the performance of maintenance activities on the production equipment/facility equipment/tools and takes necessary actions<br></p><br><p>- Ensures installation and movement of equipment and re-qualification of equipment and tools<br></p><br><p>- Ensures maintenance for utilities, cooling, heating, electricity, water, compressed air, steam, lighting etc. internal or by external suppliers, according to requirements (standards)<br></p><br><p>- Ensures maintenance of firefighting and fire prevention equipment<br></p><br><p>- Ensures maintenance of security camera systems<br></p><br><p>- Ensures the functionality of machine and system software and debugging from the respective area (in close relation with IT department if applicable)<br></p><br><p>- Works closely with production in order to reduce production equipment/facility equipment/tools downtime and spare parts costs</p><br><br><br>Qualifications and Experience<p>-Minimum education level: BTS (Industrial Maintenance, Mechanical, or equivalent).</p><br><p>-Desired experience in an industrial environment (ideally in a production setting).</p><br><p>-Strong knowledge in mechanics, electrical engineering, pneumatics, and automation.</p><br><p>-Analytical mindset, thoroughness, and ability to prioritize.</p><br><p>-Team player with initiative and a proactive attitude.</p><br><br> </div>
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<span><strong>Job Title: </strong>Goldstar Processing Support Agent - Evening Shift</span><br><span><strong>Location</strong>: Tunis, Tunisia</span><br><span><strong>Reporting to: </strong>Contact Centre Supervisor</span><br><span><strong>Overview of Role:</strong></span><br><span>The Order Processing Support Agent is responsible for managing the entire order processing cycle, from order entry stage to releasing orders to production. This role ensures that all orders are accurately entered into the system, verified for correctness, and released to the production team in a timely manner.</span><br><p><span><strong><u>Primary responsibilities</u></strong></span><br> </p><br><ul><li><span>Accurately enter customer orders into GOPA (Goldstar Order Processing Application) and upload relevant documentation/files linked to the order.</span></li><li><span>Review order details for completeness and correctness, including quantities, pricing, stock availability, art and delivery dates, etc.</span></li><li><span>Ensure artwork is processed accurately and in a timely manner before sending it to the customer for approval (if required)</span></li><li><span>Confirm artwork and order details with customers, addressing any discrepancies or queries promptly.</span></li><li><span>Monitor the status of orders throughout the dashboard, ensuring timely updates and communications with the customer. Calling the customer by phone maybe required if no responses are received via email.</span></li><li><span>Address and resolve any order-related issues or delays, escalating to your order processing supervisor as necessary.</span></li><li><span>Ensure all information has been checked to a high level of detail before updating correct ship date and releasing it to production.</span></li><li><span>Ensure all necessary production requirements and production instructions are complete and clear, to avoid orders being placed on clarity.</span></li><li><span>Provide timely and accurate updates to customers regarding order status, changes, or delays. (e.g. supply eligible/stock issues, clarifies, production problems, etc.)</span></li><li><span>Proactively communicate with customers to manage expectations and ensure</span></li><li><span>satisfaction. Any other tasks that may be required</span></li></ul><br><p><span><strong><u>Requirements & Qualifications</u></strong></span></p><br><ul><li><span>Attention to detail– strong accuracy, reading, comprehension and listening skills are critical</span></li><li><span>Problem solving skills- The ability to think on your feet, the ability to work hard under pressure, and great problem-solving skills are three essential attributes for this role</span></li><li><span>Languages - Proficient written and oral (in English) is essential.</span></li><li><span>Strong communicator – A team player with the ability to build relationships, and work with and through others to achieve Goldstar’s goals is essential</span></li><li><span>Customer Service Focus - A passion for delivering the highest levels of customer service, a ‘customer is king’ mentality and the ability to resolve customer issues effectively over the telephone is essential</span></li><li><span>A sense of urgency and the ability to work in a fast-paced and challenging work environment is essential</span></li><li><span><strong>Excellent organization </strong>and <strong>time-management </strong>skills are also essential</span></li><li><span>Computer literate, with good keyboard skills; familiar with different on-line database</span></li></ul><p><span>packages and the <strong>Microsoft office Suite </strong>of products. Experience using the Matrix/GOPA entry app is an advantage.</span></p><br><br><p><span><strong><u>Our values</u></strong></span></p><br><p><span>At Pens.com, we are guided by a set of core values that define our culture and approach to hiring:</span></p><br><p><span><strong>Customers-First: </strong></span></p><br><p><span>We are committed to delivering exceptional customer experiences, both internally and externally. By understanding and fulfilling customer needs, we create impactful solutions that leave a lasting impression.</span></p><br><p><span><strong>Continuous Improvement: </strong></span></p><br><p><span>We believe in the power of growth and evolution. Through open communication and a culture of innovation, we continuously strive to enhance our business and adapt to changing landscapes.</span></p><br><p><span><strong>Goal-Oriented: </strong></span></p><br><p><span>We set clear objectives, remain disciplined in execution, and hold ourselves accountable for achieving measurable goals. Our focus is on driving results and making meaningful progress.</span></p><br><p><span><strong>Integrity: </strong></span></p><br><p><span>We prioritize ethics in everything we do, ensuring that our actions are grounded in integrity and responsibility towards our planet, products, and people.</span></p><br><p><span><strong>People-Centric: </strong></span></p><br><p><span>We value and respect every member of our team, fostering an environment where diversity is celebrated, contributions are recognized, and growth is encouraged.</span></p><br><br><p><span><strong>Equal Opportunity Employer</strong></span></p><br><p><br><span>We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation - no applicant will be penalized as a result of such a request.</span></p><br><br><p><span><strong>About Goldstar</strong></span><br><span>Goldstar team operates in 5 continents, reflecting our dedication to meeting the unique needs of global clients while fostering strong local connections. By combining our international presence with tailored support, we deliver exceptional products and seamless service, building a community where shared growth and success thrive.</span></p><br><p><span>Goldstar is on a mission to redefine the branded gift and promotional merchandising experience. Through our partners, we’re helping brands make simpler and smarter buying decisions, create more meaningful connections, and deliver exceptional value at every step of the way. We’re continuously working on being better at everything we do, embracing a desire for ongoing transparency, innovation and growing our focus on sustainable development.</span></p><br><p><span>We’re committed to helping shape a better, brighter future—together</span></p><br><br><p><span><span>#LI-SN1 #LI-Onsite</span></span></p><br><br> </div>
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<span>Smeetz is the leading AI-powered unified commerce platform for the European leisure and entertainment industry with 200+ venues, 10+ countries, €10M raised, and a Series A in motion.<br> We need a trusted senior operator to own the operational backbone of Finance: full accounting cycle across 5 entities (CH, UK, FR, US, ES), payroll, payment cycles, reporting, and controlling, automated end-to-end with AI and modern tooling.<br> Reports directly to the CEO.<br> This is a delegation hire : leadership stops worrying about Finance once you're in the seat.<br> We move fast and expect the same with precision without bureaucracy.<br> Key responsibilities Accounting Ownership: Full cycle with journals, accruals, provisions, reconciliations, month-end and year-end close.<br> Mentor the Operations Assistant on AP/AR.<br> Multi-Entity Compliance: Primary contact for accounting partners in UK, FR, US, ES.<br> Review and approve subsidiary financials and tax presentations.<br> Support audits, statutory filings, transfer pricing.<br> Payroll & Payments: Own end-to-end payroll across jurisdictions.<br> Run regular AP cycles to safeguard funds availability.<br> The CEO does not need to follow up.<br> Reporting & Controlling: Timely financial statements, KPI dashboards, budget-to-actual, variance analysis, cash flow.<br> Challenge department leads when material deviations from budget appear; surface root causes to the CEO with clean supporting analysis.<br> Data Integrity: Streamline workflows between Sales, Account Management, Implementation, and Finance.<br> Eliminate reconciliation friction.<br> Automation & AI: Drive AI adoption inside Finance.<br> Replace manual work with AI and no-code automation (Anthropic Claude, n8n, Notion, Zapier).<br> Goal: a Finance function that runs on systems, not on hours.<br> Direct reporting line to the CEO with full ownership of the function Performance-driven culture: successes recognised and rewarded with increased earning potential and expanded ownership responsibilities Modern tooling stack (QuickBooks, Notion, Anthropic Claude, etc.<br>) International exposure across CH, UK, FR, US, ES, etc.<br> 7+ years in accounting, with 3-5+ years in a senior or managerial role Hands-on IFRS multi-entity experience; Swiss GAAP and transfer pricing a strong plus BSc in Accounting/Finance; ACCA, CPA, MSc, MBA, or equivalent qualification a plus Practical command of QuickBooks; advanced Excel and Google Sheets, Chargebee a plus Concrete example of implementing AI or automation in a finance context Full professional English; French, Spanish, or German a plus SaaS or scale-up experience a plus; SQL exposure a plus Personal attributes Trustable: leadership delegates Finance to you and stops worrying.<br> Precise: accuracy is a personal standard, not a checklist.<br> Fast & energetic: bias to action.<br> Ships work.<br> Doesn't wait for instructions.<br> Process-driven: turns inefficiencies into repeatable, automated workflows.<br> AI-native: tools are leverage, not threats.<br> You drive AI adoption.<br> Independent: self-directed, communicates outcomes not status updates.<br> Calm under pressure: month-end, audits, escalations, etc.<br></span> </div>
<h2 class="h5">Job description</h2>
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<span>Siemens Digital Industries Software is a global technology powerhouse. With some of the best-known brands in the world, Siemens has stood for engineering excellence, innovation, quality, and reliability for more than 175 years. The electronics industry is evolving at an ever-accelerating pace. At Siemens EDA, we are dedicated to empowering customers to bring life-changing innovations to market faster and achieve leadership in their industries. We achieve this by providing one of the most comprehensive portfolios of electronic design automation (EDA) software, hardware, and services worldwide. We are looking for a highly motivated Software Engineer to join our Hardware-Assisted Verification Division. You will be part of a high-performing FPGA-based prototyping R&D team, responsible for designing, developing, and debugging software programs for the Veloce proFPGA prototyping platform. Job Responsibilities: Assist senior engineers in designing, developing, modifying, and implementing software programs for both internal and external products, with a focus on exceeding customer expectations through high-quality and timely delivery. Ensure the overall functional quality of the released product across all required platforms and environments. Work under close supervision. Demonstrate basic skills with moderate levels of proficiency. Develop software for low-level validation of components. Integrate system components in close coordination with the software team. Qualifications: Bachelor’s or Master’s degree (or equivalent experience) in Computer Science or Electronics Engineering. +4 years of experience in C++, algorithms, and object-oriented software development. Proficiency in digital design using HDL (VHDL, Verilog, SystemVerilog). Hands-on experience with FPGA design, FPGA tools (Vivado, Quartus), and static timing analysis (STA). Strong debugging skills in RTL design and simulation. Familiarity with Linux and scripting languages (TCL, Bash, Python). Experience working in collaborative, multi-team environments using version control systems (Git, Perforce, SVN). Fluent in English. We’re Siemens. A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and creativity and help us shape tomorrow! We offer a comprehensive reward package which includes a competitive basic salary, bonus scheme and generous holiday allowance. Siemens is an equal opportunities employer and do not discriminate unlawfully on any grounds. We are committed to providing access and equal opportunity.</span> </div>
<h2 class="h5">Job description</h2>
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Graduate Customer Solution Center Rep 4 - Technical English/Spanish<br><p><b>Description -</b></p><br><br><p><b><span>Description:</span></b><br><span> This role is responsible for resolving basic to moderate technical issues and escalate complex cases, providing comprehensive responses about services and products, and assisting customers proactively. The role collaborates with various teams to ensure seamless project outcomes, maintains customer relationships, recommends improvements, and coordinates departmental work while fostering positive relationships within the organization. The role operates independently, using established protocols to address customer concerns with moderate judgment.<br> <br> <b>Responsibilities</b></span></p><br><br><ul><li><p><span>Manages customer interactions across multiple channels.</span></p><br><br></li><li><p><span>Demonstrates empathy and professionalism in all interactions</span></p><br><br></li><li><p><span>Identifies customer issues and manages expectations effectively</span></p><br><br></li><li><p><span>Logs and updates customer cases and ensures proper follow-up through resolution or handover</span></p><br><br></li><li><p><span>Validates customer entitlement and warranty details, performing clarification and re-entitlement when required</span></p><br><br></li><li><p><span>Contacts customers when additional information or clarification is needed</span></p><br><br></li><li><p><span>Ability to troubleshoot remotely using support tools</span></p><br><br></li><li><p><span>Handles timely elevation and/or escalation</span></p><br><br></li><li><p><span>Works effectively with internal support teams and escalation groups</span></p><br><br></li><li><p><span>Coordinates support activities, including planning and dispatching resources</span></p><br><br></li><li><p><span>Provides feedback to support continuous improvement and operational excellence</span></p><br><br></li><li><p><span>Manages multiple tasks or cases simultaneously with minimal supervision </span></p><br><br></li><li><p><span>Ability to handle high volumes of contacts while maintaining quality</span></p><br><br></li></ul><br><p><b><span>Key deliverables </span></b></p><br><br><ul><li><p><span>Achieve defined CSAT targets</span></p><br><br></li><li><p><span>Meet productivity and quality KPIs</span></p><br><br></li><li><p><span>Maintain accurate documentation in tools</span></p><br><br></li><li><p><span>Ensure all incoming calls/tickets are answered on time (SLA) </span></p><br><br></li><li><p><span>Handle cases in given timeframes (Turn-Around-Time) </span></p><br><br></li><li><p><span>Ensure cases are handled according to the quality criteria and requirements </span></p><br><br></li><li><p><span>Achieve individual performance targets</span></p><br><br></li><li><p><span>Adhere to company policies, procedures, and Standards of Business Conduct</span></p><br><br></li></ul><br><p><b><span> Education & Experience Recommended</span></b></p><br><br><ul><li><p><span>Recent graduates who obtained their degree within the past 12 months are eligible for this position</span></p><br><br></li><li><p><span>High School Diploma/General Education Diploma (GED)/Higher Secondary education</span></p><br><br></li></ul><p><br><b><span>Other requirements </span></b></p><br><br><br><p><span><span>·</span></span><span>Excellent communication skills in English (mandatory) and proficiency in Spanish is a strong advantage</span></p><br><br><p><span> <br><b>Knowledge & Skills</b></span></p><br><br><p><span>• Understanding of Basic IT concepts</span></p><br><br><p><span> • Computer Science<br> • Help Desk Support<br> • Issue Tracking<br> • Microsoft Office 365<br> • Microsoft Windows 10/11<br> • Operating Systems<br> • Peripheral Devices<br> • Technical Support</span><br> </p><br><br><p><br><span> <b>Cross-Org Skills</b><br> • Effective Communication<br> • Results Orientation<br> • Learning Agility<br> • Digital Fluency<br> • Customer Centricity<br> </span></p><br><br><p><span> <br> <b>Disclaimer</b><br> • This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management. <br> <br><b>Equal Opportunity Employer (EEO) - </b></span></p><br><br><p><span>HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).</span></p><br><br><p><span>Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.</span></p><br><br><p><span>For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"</span></p><br><br><br><p><b><span>About HP</span></b><br><span>At HP, you’ll have a chance to create tools, technology, and solutions that reshape the way the world works in the future. If you’re looking to join a company that allows you to connect with a network of professionals eager to support you in doing your best work, we want to talk to you. Our legendary culture guides every employee toward success—fostering collaboration and driving innovation.</span></p><br><br><p><span>Operating in over 170 countries, HP is always creating new services, products, and capabilities giving you more opportunities to advance your career. Here, innovation is the key to professional development and career mobility.</span></p><br><br><p><span>When you join HP, you’re joining a company that believes every voice matters and that we all deserve a seat at the table. From the boardroom to factory floor, we create a culture where everyone is respected and where people can be themselves. You will be part of a global laboratory where different perspectives and experiences will help you solve problems in new ways. This is where you can build a long and wide-ranging career.</span></p><br><br><br><p><b>Job -</b></p><br><br>Services<br><p><b>Schedule -</b></p><br><br>Full time<br><p><b>Shift -</b></p><br><br>No shift premium (Tunisia)<br><p><b>Travel -</b></p><br><br><br><p><b>Relocation -</b></p><br><br><p><b><span><span><span><span><span>Equal Opportunity Employer (EEO)</span></span></span></span></span> - </b></p><br><br><br><p>HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).</p><br><br><br><p>Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.</p><br><br><br><p>For more information, review HP’sEEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"</p><br><br><br><br><br> </div>
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<p>Dans le cadre du renforcement de nos équipes DevSecOps. Nous recherchons un Lead DevSecOps / Team Lead DevSecOps (Scrum Master) justifiant de 7 à 12 ans d’expérience.
Vous interviendrez au cœur des équipes de développement et d’exploitation pour définir la stratégie...</p> </div>
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<p>Amaris Consulting recrute à Tunis pour renforcer son équipe Architecture et accompagner ses clients dans la transformation de leur système d’information.
Vous rejoindrez notre équipe Architecture pour accompagner la mise en œuvre du Framework d’Architecture d’Entreprise, en alignement avec les exigences...</p> </div>
<h2 class="h5">Job description</h2>
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<span><strong>Job Title: </strong>Goldstar Cimpress Customer Care Agent</span> <br> <span><strong>Location</strong>: Tunis, Tunisia</span> <br> <span><strong>Reporting to: </strong>Contact Centre Operations Supervisor</span> <br> <p><span><strong>Overview of Role:</strong></span></p><br> <p><span>To primarily manage and develop Cimpress Accounts - namely Cimpress family merchants such as Vistaprint, Cimpress Open, WirmachenDruck, Pixart, Druck.at and Printdeal - through proactive account management and providing the highest levels of service.</span></p><br> <p><br><span><strong>Performing the role in line with the Goldstar Values:</strong></span></p><br> <p><span>Family - <i>Treating our customers and our Goldstar team members like family</i></span></p><br> <p><span>Simplicity - <i>Ensuring all our solutions we supply for our customers are easy with no hassle</i></span></p><br> <p><span>Delighting our customers – <i>We make sure every customer enjoys working with us by exceeding their expectations and providing the highest level of customer service and a quality product</i></span></p><br> <p><span>Work hard, play hard - <i>Work hard and give our all and at the same time love and enjoy what we do</i></span></p><br> <br> <p><span><strong><u>Primary responsibilities</u></strong></span><br> </p><br> <p><span><strong>Build Key Account Relationships </strong></span></p><br> <ul> <li><span>Provide a full and proactive day-to-day account management service for some key Cimpress merchant accounts </span></li> <li><span>Responsible for relationship development and meeting all customer expectations </span></li> </ul> <p><span><strong>MCP Platform Management </strong></span></p><br> <ul> <li><span>Become an expert in CARE modules Cimpress MCP (Mass Customisation Platform) including order operations, Claims, Product Catalog and pricing explorer</span></li> <li><span>Using all MCP based reports such as Failed to Import Dashboard, SLA report, Vistaprint order dashboard, claims platform, order management report and supplier inventory manager to support on-time shipments and visibility of all orders </span></li> </ul> <p><span><strong>Order Management and Issue Resolution </strong></span></p><br> <ul> <li><span>Regular order management to ensure that our production team is meeting agreed dispatch and delivery targets. Manage and resolve escalated client and order issues </span></li> <li><span>Work closely with production and other Goldstar support teams to ensure smooth flow of Cimpress merchant orders, using initiative to help resolve any issues (logo, order release, orders failed to import, address corrections)</span></li> <li><span>Weekly meetings with Senior Merchandising Manager and MCP team</span></li> </ul> <p><span><strong>Order Entry and Management of select Manual orders. Includes:</strong></span></p><br> <ul> <li><span>Manual POs for blank product from Vista </span></li> <li><span>Any needed Manuel POs for Print Brothers/Print Group (example: AllesklarDruck)</span></li> </ul> <p><span><strong>Product Knowledge </strong></span></p><br> <ul> <li><span>Be a product expert in all facets of what Goldstar offers and the features and benefits</span></li> <li><span>Keep up with industry trends and the competitive landscape</span></li> </ul> <br> <p><span><strong><u>Requirements & Qualifications</u></strong></span></p><br> <p><span><strong>Previous experience and knowledge</strong></span></p><br> <ul> <li><span>Previous experience working with promotional products distributors, and a detailed understanding of the supplier / distributor market is an absolute necessity </span></li> <li><span>1-2 years customer service experience particularly in relation to finding customer solutions is essential </span></li> <li><span>An understanding of the promotional merchandise web-to-print market is an advantage </span></li> </ul> <p><span><strong>Key Skills and Attributes </strong></span></p><br> <ul> <li><span>Ambitious and driven, with an ability to build strong customer relationships </span></li> <li><span>Demonstrate ability of using initiative to solve customer problems and the ability to maintain calm and professional under pressure </span></li> <li><span>Strong attention to detail is a key requirement for this role </span></li> <li><span>Self- motivated and able to work in a self-directed entrepreneurial environment </span></li> <li><span>Work in a fast paced environment </span></li> <li><span>Great telephone manner: courteous interpersonal, communication and presentation skills </span></li> <li><span>A sense of urgency and ability to, clear speech, good call management, assertive & tenacious </span></li> <li><span>Computer literate, with good keyboard skills; and in particular strong excel skills are essential </span></li> <li><span>Team player with strong organization skills </span></li> <li> <p><span>Fluent level in English. Another European language will be a plus </span></p><br> </li> </ul> <p><span><strong>What we will provide: </strong></span></p><br> <ul> <li><span>The opportunity for you to make a meaningful and serious contribution towards a very successful and rapidly growing business </span></li> <li><span>A supportive environment with opportunities to grow and develop your career </span></li> <li><span>A modern, fast paced and exciting company culture </span></li> </ul> <br> <p><span><strong><u>Our values</u></strong></span></p><br> <p><span>At Pens.com, we are guided by a set of core values that define our culture and approach to hiring:</span></p><br> <p><span><strong>Customers-First: </strong></span></p><br> <p><span>We are committed to delivering exceptional customer experiences, both internally and externally. By understanding and fulfilling customer needs, we create impactful solutions that leave a lasting impression.</span></p><br> <p><span><strong>Continuous Improvement: </strong></span></p><br> <p><span>We believe in the power of growth and evolution. Through open communication and a culture of innovation, we continuously strive to enhance our business and adapt to changing landscapes.</span></p><br> <p><span><strong>Goal-Oriented: </strong></span></p><br> <p><span>We set clear objectives, remain disciplined in execution, and hold ourselves accountable for achieving measurable goals. Our focus is on driving results and making meaningful progress.</span></p><br> <p><span><strong>Integrity: </strong></span></p><br> <p><span>We prioritize ethics in everything we do, ensuring that our actions are grounded in integrity and responsibility towards our planet, products, and people.</span></p><br> <p><span><strong>People-Centric: </strong></span></p><br> <p><span>We value and respect every member of our team, fostering an environment where diversity is celebrated, contributions are recognized, and growth is encouraged.</span></p><br> <br> <p><span><strong>Equal Opportunity Employer</strong></span></p><br> <p><br><span>We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation - no applicant will be penalized as a result of such a request.</span></p><br> <br> <p><span><strong>About Goldstar</strong></span><br><span>Goldstar team operates in 5 continents, reflecting our dedication to meeting the unique needs of global clients while fostering strong local connections. By combining our international presence with tailored support, we deliver exceptional products and seamless service, building a community where shared growth and success thrive.</span></p><br> <p><span>Goldstar is on a mission to redefine the branded gift and promotional merchandising experience. Through our partners, we’re helping brands make simpler and smarter buying decisions, create more meaningful connections, and deliver exceptional value at every step of the way. We’re continuously working on being better at everything we do, embracing a desire for ongoing transparency, innovation and growing our focus on sustainable development.</span></p><br> <p><span>We’re committed to helping shape a better, brighter future—together</span></p><br> <br> <p><span>#LI-NG1 #LI-Onsite</span></p><br><br> </div>
<h2 class="h5">Job description</h2>
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<span><strong>Job Title: </strong>Goldstar Customer Support Agent Dutch Market - Day Shift</span><br><span><strong>Location</strong>: Tunis, Tunisia</span><br><span><strong>Reporting to: </strong>Contact Centre Operations Supervisor</span><br><p><span><strong>Overview of Role:</strong></span></p><br><p><span>The Customer Support Agent is responsible for managing pre-order, post-order, and general customer inquiries for the Belgian and Netherlands markets (BE/NL), ensuring an excellent customer experience through timely communication, problem resolution, and coordination with internal teams.</span></p><br><p><span>This role acts as a key point of contact for customers and sales teams, supporting the full order lifecycle, from product inquiries and quotations through to delivery, issue resolution, and after-sales support.</span></p><br><br><p><span><strong><u>Primary responsibilities</u></strong></span><br> </p><br><p><span><strong>Customer Support& Communication</strong></span></p><br><ul><li><span>Handle inbound and outbound customer communications via email, phone, and chat in a professional and timely manner.</span></li><li><span>Provide excellent customer service by resolving inquiries, complaints, and escalations through to full resolution.</span></li><li><span>Proactively communicate updates and manage customer expectations throughout the order process.</span></li></ul><p><span><strong>Pre-Order Support</strong></span></p><br><ul><li><span>Manage customer requests related to pricing, quotations, product information, virtuals, samples, and product alternatives.</span></li><li><span>Support customers and sales teams with product selection, vision boards, and other sales tools.</span></li><li><span>Handle inquiries related to compliance, packaging, rush requests, and special order requirements.</span></li></ul><p><span><strong>Post-Order Support</strong></span></p><br><ul><li><span>Provide order updates, tracking information, and support for out-of-stock alternatives or order changes.</span></li><li><span>Manage missed ship dates, delivery issues, returns, pickups, and reverse logistics activities.</span></li><li><span>Create redo orders, production requests, and factory backorders where required.</span></li></ul><p><span><strong>Issue Resolution & Escalation Management</strong></span></p><br><ul><li><span>Create and manage tickets, service requests, and action requests in internal systems to track and resolve issues efficiently.</span></li><li><span>Process credit memos and coordinate corrective actions where necessary.</span></li><li><span>Escalate issues appropriately and collaborate with internal stakeholders to ensure timely resolution.</span></li></ul><p><span><strong>Cross-Functional Collaboration</strong></span></p><br><ul><li><span>Work closely with Sales, Production, Logistics, and other internal teams to ensure smooth order processing and customer satisfaction.</span></li><li><span>Support internal teams with API inquiries, website registration, and system-related processes when needed.</span></li></ul><p><span><strong>Administration &Performance</strong></span></p><br><ul><li><span>Maintain accurate records of customer interactions, issues, and resolutions in internal systems.</span></li><li><span>Monitor and manage assigned tasks and workflows, ensuring SLAs and KPIs are consistently met.</span></li><li><span>Contribute to team goals related to service levels, customer satisfaction (CSAT), and Net Promoter Score (NPS).</span></li></ul><p><span><strong>Additional Duties</strong></span></p><br><ul><li><span>Comply with all company policies, procedures, and safety regulations.</span></li><li><span>Maintain a clean and organised work environment.</span></li><li><span>Support additional tasks and projects as required by management.</span></li><li><span>Must be available to handle inbound and outbound communications (internal and external).</span></li></ul><br><p><span><strong><u>Requirements & Qualifications</u></strong></span></p><br><p><span><strong>Experience</strong></span></p><br><ul><li><p><span>Previous experience in a customer service or sales role is essential.</span></p><br></li><li><span>Experience in a B2B environment is an advantage.</span></li><li><span>Experience in the promotional products industry is a plus but not required.</span></li></ul><p><span><strong>Skills &Competencies</strong></span></p><br><ul><li><span>Fluent written and verbal communication skills in <strong>English </strong>are essential</span></li><li><span>Strong customer service mindset with excellent communication and interpersonal skills.</span></li><li><span>Strong problem-solving skills and ability to make decisions quickly under pressure.</span></li><li><span>Excellent attention to detail and a high level of accuracy.</span></li><li><span>Strong organisational and time management skills with the ability to prioritize effectively.</span></li><li><span>Ability to work with urgency in a fast-paced and dynamic environment.</span></li><li><span>Team player with the ability to collaborate cross-functionally.</span></li></ul><p><span>Strong computer literacy, including Microsoft Office, and online systems/databases. Salesforce experience would be an advantage</span></p><br><br><p><span><strong><u>Our values</u></strong></span></p><br><p><span>At Pens.com, we are guided by a set of core values that define our culture and approach to hiring:</span></p><br><p><span><strong>Customers-First: </strong></span></p><br><p><span>We are committed to delivering exceptional customer experiences, both internally and externally. By understanding and fulfilling customer needs, we create impactful solutions that leave a lasting impression.</span></p><br><p><span><strong>Continuous Improvement: </strong></span></p><br><p><span>We believe in the power of growth and evolution. Through open communication and a culture of innovation, we continuously strive to enhance our business and adapt to changing landscapes.</span></p><br><p><span><strong>Goal-Oriented: </strong></span></p><br><p><span>We set clear objectives, remain disciplined in execution, and hold ourselves accountable for achieving measurable goals. Our focus is on driving results and making meaningful progress.</span></p><br><p><span><strong>Integrity: </strong></span></p><br><p><span>We prioritize ethics in everything we do, ensuring that our actions are grounded in integrity and responsibility towards our planet, products, and people.</span></p><br><p><span><strong>People-Centric: </strong></span></p><br><p><span>We value and respect every member of our team, fostering an environment where diversity is celebrated, contributions are recognized, and growth is encouraged.</span></p><br><br><p><span><strong>Equal Opportunity Employer</strong></span></p><br><p><br><span>We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation - no applicant will be penalized as a result of such a request.</span></p><br><br><p><span><strong>About Goldstar</strong></span><br><span>Goldstar team operates in 5 continents, reflecting our dedication to meeting the unique needs of global clients while fostering strong local connections. By combining our international presence with tailored support, we deliver exceptional products and seamless service, building a community where shared growth and success thrive.</span></p><br><p><span>Goldstar is on a mission to redefine the branded gift and promotional merchandising experience. Through our partners, we’re helping brands make simpler and smarter buying decisions, create more meaningful connections, and deliver exceptional value at every step of the way. We’re continuously working on being better at everything we do, embracing a desire for ongoing transparency, innovation and growing our focus on sustainable development.</span></p><br><p><span>We’re committed to helping shape a better, brighter future—together</span></p><br><br><p><span>#LI-SN1 #LI-Onsite</span></p><br><br> </div>
<h2 class="h5">Job description</h2>
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<span><strong>Job Title: </strong>Goldstar Customer Support Agent DACH Market - Day Shift</span><br><span><strong>Location</strong>: Tunis, Tunisia</span><br><span><strong>Reporting to: </strong>Contact Centre Operations Supervisor</span><br><p><span><strong>Overview of Role:</strong></span></p><br><p><span>The Customer Support Agent is responsible for managing pre-order, post-order, and general customer inquiries for the German market, ensuring an excellent customer experience through timely communication, problem resolution, and coordination with internal teams.</span></p><br><p><span>This role acts as a key point of contact for customers and sales teams, supporting the full order lifecycle, from product inquiries and quotations through to delivery, issue resolution, and after-sales support.</span></p><br><br><p><span><strong><u>Primary responsibilities</u></strong></span><br> </p><br><p><span><strong>Customer Support & Communication</strong></span></p><br><ul><li><span>Handle inbound and outbound customer communications via email, phone, and chat in a professional and timely manner.</span></li><li><span>Provide excellent customer service by resolving inquiries, complaints, and escalations through to full resolution.</span></li><li><span>Proactively communicate updates and manage customer expectations throughout the order process.</span></li></ul><p><span><strong>Pre-Order Support</strong></span></p><br><ul><li><span>Manage customer requests related to pricing, quotations, product information, virtuals, samples, and product alternatives.</span></li><li><span>Support customers and sales teams with product selection, vision boards, and other sales tools.</span></li><li><span>Handle inquiries related to compliance, packaging, rush requests, and special order requirements.</span></li></ul><p><span><strong>Post-Order Support</strong></span></p><br><ul><li><span>Provide order updates, tracking information, and support for out-of-stock alternatives or order changes.</span></li><li><span>Manage missed ship dates, delivery issues, returns, pickups, and reverse logistics activities.</span></li><li><span>Create redo orders, production requests, and factory backorders where required.</span></li></ul><p><span><strong>Issue Resolution & Escalation Management</strong></span></p><br><ul><li><span>Create and manage tickets, service requests, and action requests in internal systems to track and resolve issues efficiently.</span></li><li><span>Process credit memos and coordinate corrective actions where necessary.</span></li><li><span>Escalate issues appropriately and collaborate with internal stakeholders to ensure timely resolution.</span></li></ul><p><span><strong>Cross-Functional Collaboration</strong></span></p><br><ul><li><span>Work closely with Sales, Production, Logistics, and other internal teams to ensure smooth order processing and customer satisfaction.</span></li><li><span>Support internal teams with API inquiries, website registration, and system-related processes when needed.</span></li></ul><p><span><strong>Administration & Performance</strong></span></p><br><ul><li><span>Maintain accurate records of customer interactions, issues, and resolutions in internal systems.</span></li><li><span>Monitor and manage assigned tasks and workflows, ensuring SLAs and KPIs are consistently met.</span></li><li><span>Contribute to team goals related to service levels, customer satisfaction (CSAT), and Net Promoter Score (NPS).</span></li></ul><p><span><strong>Additional Duties</strong></span></p><br><ul><li><span>Comply with all company policies, procedures, and safety regulations.</span></li><li><span>Maintain a clean and organised work environment.</span></li><li><span>Support additional tasks and projects as required by management.</span></li><li><span>Must be available to handle inbound and outbound communications (internal and external).Support internal teams with API inquiries, website registration, and system-related processes when needed.</span></li></ul><p><span><strong>Administration &Performance</strong></span></p><br><ul><li><span>Maintain accurate records of customer interactions, issues, and resolutions in internal systems.</span></li><li><span>Monitor and manage assigned tasks and workflows, ensuring SLAs and KPIs are consistently met.</span></li><li><span>Contribute to team goals related to service levels, customer satisfaction (CSAT), and Net Promoter Score (NPS).</span></li></ul><p><span><strong>Additional Duties</strong></span></p><br><ul><li><span>Comply with all company policies, procedures, and safety regulations.</span></li><li><span>Maintain a clean and organised work environment.</span></li><li><span>Support additional tasks and projects as required by management.</span></li><li><span>Must be available to handle inbound and outbound communications (internal and external).</span></li></ul><br><p><span><strong><u>Requirements & Qualifications</u></strong></span></p><br><ul><li><span><strong>Languages </strong>– Native-level or near-native <strong>German </strong>language skills are required, particularly in <strong>spoken communication</strong>, as this role involves frequent phone interaction with customers and requires the ability to clearly understand, interpret, and resolve customer inquiries efficiently. </span></li><li><span>Intermediate to Upper Inermediate written and verbal communication skills in <strong>English </strong>are also essential</span></li><li><span>6 months seniority in National Pen is required</span></li><li><span>Strong customer service mindset with excellent communication and interpersonal skills.</span></li><li><span>Strong problem-solving skills and ability to make decisions quickly under pressure.</span></li><li><span>Excellent attention to detail and a high level of accuracy.</span></li><li><span>Strong organisational and time management skills with the ability to prioritize effectively.</span></li><li><span>Ability to work with urgency in a fast-paced and dynamic environment.</span></li><li><span>Team player with the ability to collaborate cross-functionally.</span></li><li><span>Strong computer literacy, including Microsoft Office, and online systems/databases. Salesforce experience would be an advantage</span></li></ul><p><span>Strong computer literacy, including Microsoft Office, and online systems/databases. Salesforce experience would be an advantage</span></p><br><br><p><span><strong><u>Our values</u></strong></span></p><br><p><span>At Pens.com, we are guided by a set of core values that define our culture and approach to hiring:</span></p><br><p><span><strong>Customers-First: </strong></span></p><br><p><span>We are committed to delivering exceptional customer experiences, both internally and externally. By understanding and fulfilling customer needs, we create impactful solutions that leave a lasting impression.</span></p><br><p><span><strong>Continuous Improvement: </strong></span></p><br><p><span>We believe in the power of growth and evolution. Through open communication and a culture of innovation, we continuously strive to enhance our business and adapt to changing landscapes.</span></p><br><p><span><strong>Goal-Oriented: </strong></span></p><br><p><span>We set clear objectives, remain disciplined in execution, and hold ourselves accountable for achieving measurable goals. Our focus is on driving results and making meaningful progress.</span></p><br><p><span><strong>Integrity: </strong></span></p><br><p><span>We prioritize ethics in everything we do, ensuring that our actions are grounded in integrity and responsibility towards our planet, products, and people.</span></p><br><p><span><strong>People-Centric: </strong></span></p><br><p><span>We value and respect every member of our team, fostering an environment where diversity is celebrated, contributions are recognized, and growth is encouraged.</span></p><br><br><p><span><strong>Equal Opportunity Employer</strong></span></p><br><p><br><span>We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation - no applicant will be penalized as a result of such a request.</span></p><br><br><p><span><strong>About Goldstar</strong></span><br><span>Goldstar team operates in 5 continents, reflecting our dedication to meeting the unique needs of global clients while fostering strong local connections. By combining our international presence with tailored support, we deliver exceptional products and seamless service, building a community where shared growth and success thrive.</span></p><br><p><span>Goldstar is on a mission to redefine the branded gift and promotional merchandising experience. Through our partners, we’re helping brands make simpler and smarter buying decisions, create more meaningful connections, and deliver exceptional value at every step of the way. We’re continuously working on being better at everything we do, embracing a desire for ongoing transparency, innovation and growing our focus on sustainable development.</span></p><br><p><span>We’re committed to helping shape a better, brighter future—together</span></p><br><br><p><span>#LI-AA1 #LI-Onsite</span></p><br><br> </div>
<h2 class="h5">Job description</h2>
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<p>Vous rejoindrez l’équipe infrastructure d’Amaris Consulting pour piloter et optimiser nos plateformes techniques, en assurant la performance, la sécurité et l’automatisation des environnements critiques. Deux rôles sont ouverts : Infrastructure Team Lead (7-10 ans d’expérience) et Ingénieur Infrastructure (5-8 ans d’expérience).
Responsabilités...</p> </div>
<h2 class="h5">Job description</h2>
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Job : <p> As a member of a small, dedicated team of two people, you will be co-responsible for receiving and responding to customer calls and emails regarding transport incidents, receiving damaged goods, requests for exchanges and refunds, etc...</p><br><br>
<p> Your main focus will be:</p><br><br>
<p> - Managing customer calls for return and exchange requests<br> - Resolving customer calls and emails received<br> - Processing deliveries from all suppliers<br> - Systematically reporting problems found<br> - Investigating issues reported by sales representatives or customers<br> - Internally managing processed exchange and return requests<br> - Communicating with customers about their transport issues and the steps to take with the supplier or group.<br> - Presenting and managing transport disputes<br> - Claiming in case of insurance incidents<br> - Managing the collection of exchanges and returns<br> - Tracking incidents to get a response, updating documentation, and closing incidents.</p><br><br>
<br> Required profile : <ul>
<li> You have a <strong>Bac+3/5</strong> degree <strong>minimum</strong> in <strong>sales</strong> and/or <strong>IT</strong>, with a technical approach, a strong interest in new information and communication technologies, especially Telecom/IT, good interpersonal skills, and perfect command of <strong>French and English</strong> (spoken and written).</li>
<li> You are able to communicate in English with the headquarters in Denmark and some suppliers, and fluent French with customers.</li>
<li> You are a decisive person, with decision-making ability, but capable of handling all communications with clients assertively, positively, and very professionally.</li>
<li> You are able to understand all the different internal and external processes of all suppliers, as well as all internal decision-making and communication processes with all the different contacts.</li>
<li> You are a very organized person with analytical skills, concentration, and good judgment to make decisions.</li>
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<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><div> <p>- Ensures that board design orders are completed in line with defined deadlines<br> </p> <p>- Creates or modifies board designs according to the defined requirements<br> </p> <p>- Analyses and implements internal and customer change documentation in line with change management process requirements<br> </p> <p>- Ensures the implementation of released standards and best practices for board designs<br> </p> <p>- Ensures that board designs meet the ergonomic requirements<br> </p> <p>- Ensures the compilation and maintenance of the bill of materials for assembly boards<br> </p> <p>- Identifies optimizations/proposals for improvements of assembly board designs<br> </p> <p>- Supports the resolution of queries raised by Production Preparation department during the manufacture of 1st off designs<br> </p> <p>- Supports the release and validation process of the design and final board</p> </div> <div> <p>Workstation Design</p> <p>Engineering Optimization</p> <p>Engineering Standards and Procedures</p> <p>Ergonomics</p> <p>Engineering Principles</p> <p>Equipment Validation</p> </div></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><div> <p>Minimum education level: BTS in a technical field (preferably Mechanical Engineering or Mechanical Design).</p> <p>Language : English B1</p> <p>Knowledge in Mechanical Design Tools</p> <p>Communication</p> <p>Social & intercultural sensitivity</p> <p>Change management</p> <p>Target & result orientation</p> <p>Motivation & resilience</p> <p>Self-organization</p> <p>Conflict management</p> <p>Teamwork</p> </div><p></p></section>