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<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>1. Technical implementation &amp; expertise</strong></p><ul><li>Design, develop, test, and deploy automation solutions using UiPath and Microsoft Power Automate</li><li>Build reusable and scalable automation frameworks (e.g. REFramework)</li><li>Develop unattended bots</li><li>Integrate automation solutions with APIs, databases, and enterprise systems</li><li>Troubleshoot, maintain and optimize use cases and automation performance</li><li>Maintain documentation and reusable components</li></ul><p><strong>2. Solution design &amp; consulting</strong></p><ul><li>Collaborate with stakeholders to implement automation solutions</li><li>Analyze and document business processes (AS-IS / TO-BE)</li><li>Translate requirements into technical solutions</li><li>Advise on feasibility and create effort estimation</li><li>Act as consultant in automation initiatives</li></ul><p><strong>3. Governance, quality &amp; best practices</strong></p><ul><li>Apply RPA standards and governance models</li><li>Ensure code quality and compliance</li><li>Perform code / automation project reviews</li><li>Maintain documentation and standards</li></ul><p><strong>5. Continuous improvement &amp; innovation</strong></p><ul><li>Identify improvement opportunities</li><li>Explore AI integrations</li><li>Stay updated with RPA trends</li><li>Support scaling initiatives</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>3+ years RPA experience</li><li>Strong UiPath expertise</li><li>Power Automate experience</li><li>API/database integration</li><li>Strong problem-solving</li><li>Business-to-technical translation skills</li><li>Microsoft Power Platform</li><li>Python/.NET/VBA</li><li>AI</li><li>Microsoft Azure DevOps</li><li>Certifications from UiPath and Microsoft Power Platform</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>1. Technical implementation &amp; expertise</p><ul><li>Design, develop, test, and deploy automation solutions using UiPath and Microsoft Power Automate</li><li>Build reusable and scalable automation frameworks (e.g. REFramework)</li><li>Develop unattended bots</li><li>Integrate automation solutions with APIs, databases, and enterprise systems</li><li>Troubleshoot, maintain and optimize use cases and automation performance</li><li>Maintain documentation and reusable components</li></ul><p>2. Solution design &amp; consulting</p><ul><li>Collaborate with stakeholders to implement automation solutions</li><li>Analyze and document business processes (AS-IS / TO-BE)</li><li>Translate requirements into technical solutions</li><li>Advise on feasibility and create effort estimation</li><li>Act as consultant in automation initiatives</li></ul><p>3. Governance, quality &amp; best practices</p><ul><li>Apply RPA standards and governance models</li><li>Ensure code quality and compliance</li><li>Perform code / automation project reviews</li><li>Maintain documentation and standards</li></ul><p>5. Continuous improvement &amp; innovation</p><ul><li>Identify improvement opportunities</li><li>Explore AI integrations</li><li>Stay updated with RPA trends</li><li>Support scaling initiatives</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Qualifications and Experience</h2><h3>Must-have</h3><ul><li>3+ years RPA experience</li><li>Strong UiPath expertise</li><li>Power Automate experience</li><li>API/database integration</li><li>Strong problem-solving</li><li>Business-to-technical translation skills</li></ul><h3>Nice-to-have</h3><ul><li>Microsoft Power Platform</li><li>Python/.NET/VBA</li><li>AI</li><li>Microsoft Azure DevOps</li><li>Certifications from UiPath and Microsoft Power Platform</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>1. Technical implementation &amp; expertise</strong></p><ul><li>Design, develop, test, and deploy automation solutions using UiPath and Microsoft Power Automate</li><li>Build reusable and scalable automation frameworks (e.g. REFramework)</li><li>Develop unattended bots</li><li>Integrate automation solutions with APIs, databases, and enterprise systems</li><li>Troubleshoot, maintain and optimize use cases and automation performance</li><li>Maintain documentation and reusable components</li></ul><p><strong>2. Solution design &amp; consulting</strong></p><ul><li>Collaborate with stakeholders to implement automation solutions</li><li>Analyze and document business processes (AS-IS / TO-BE)</li><li>Translate requirements into technical solutions</li><li>Advise on feasibility and create effort estimation</li><li>Act as consultant in automation initiatives</li></ul><p><strong>3. Governance, quality &amp; best practices</strong></p><ul><li>Apply RPA standards and governance models</li><li>Ensure code quality and compliance</li><li>Perform code / automation project reviews</li><li>Maintain documentation and standards</li></ul><p><strong>5. Continuous improvement &amp; innovation</strong></p><ul><li>Identify improvement opportunities</li><li>Explore AI integrations</li><li>Stay updated with RPA trends</li><li>Support scaling initiatives</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>3+ years RPA experience</li><li>Strong UiPath expertise</li><li>Power Automate experience</li><li>API/database integration</li><li>Strong problem-solving</li><li>Business-to-technical translation skills</li><li>Microsoft Power Platform</li><li>Python/.NET/VBA</li><li>AI</li><li>Microsoft Azure DevOps</li><li>Certifications from UiPath and Microsoft Power Platform</li></ul><p></p></section>

<p><b>. Responsibilities</b></p><p><br></p><p>Under the supervision of the DESAIN Project Manager and the Head of Mission of ICU Tunisia, the Project Assistant will be responsible for:</p><p><br></p><p>To ensure the daily administrative, logistical and operational monitoring of the DESAIN project activities.</p><p>Organize meetings, workshops, seminars, training sessions and field trips for the team.</p><p>Drafting meeting minutes, reports, periodic activity reports and follow-up summaries.</p><p>Ensure the management, classification and systematic archiving of project documentation (contractual documents, deliverables, correspondence, supporting documents).</p><p>Supporting the preparation and monitoring of payment files, service or purchase contracts, narrative and financial reports related to the project.</p><p>Maintain day-to-day administrative liaison with project partners, including local representatives from the public and private sectors.</p><p>Conduct field visits to monitor project activities or to collect documentation or information important for the smooth running of the project.</p><p>Contribute to the development and dissemination of internal and external communication materials for the DESAIN project.</p><p>5. Desired Profile</p><p><br></p><p>Training</p><p><br></p><p>University degree (Bachelor's or Master's) in management, business administration, sustainable development, environmental science, energy engineering or a similar discipline.</p><p>Professional experience</p><p><br></p><p>Professional experience of between 2 and 4 years in administrative support or development project management.</p><p>Proven experience in at least one of the following areas is required (experience in two or three areas will be a significant asset):</p><p>Operational and/or logistical support for international cooperation projects of NGOs;</p><p>Administrative and financial monitoring of environmental, energy or sustainable development projects;</p><p>Organization of multi-stakeholder events and management of partner relationships.</p><p>Prior experience on projects funded by international donors (UN, EU, bilateral agencies or others) is required.</p><p>Required supporting documents</p><p><br></p><p>Two contact details for reference persons (hierarchical superior or project manager) who can be contacted for verification.</p><p>6. Required skills</p><p><br></p><p>Good knowledge of administrative and logistical management procedures for development cooperation projects.</p><p>Excellent command of French and English (spoken and written).</p><p>Perfect mastery of the Office suite (Word, Excel, PowerPoint) and online collaborative work tools (Calendar, Drive, meeting tools).</p><p>Excellent writing, summarizing and document management skills.</p><p>Strong sense of organization, rigor, autonomy and team spirit.</p><p>Ability to manage task priorities and meet tight deadlines.</p><p><strong>Desired Candidate Profile</strong></p><ul><li><br></li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Job description ERP / SAP Manager Tunis Tunisia Permanent Contract | Management Position You will act as ERP / SAP reference, with a key role in steering, governance and management, in an integrated and demanding environment.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Your responsibilities</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">SAP/ERP Management</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Coordinate SAP support, maintenance and upgrade activities</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Monitor incidents, changes and requests via ticketing tools</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensuring compliance with SLAs/OLAs and user satisfaction</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Define, document and improve SAP procedures</font></font></li></ul><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Delivery &amp; business alignment</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Working closely with the tradespeople to understand their functional needs</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure that SAP solutions effectively support business processes</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Collaborating with architects, project managers and HO IT</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Identify, anticipate and mitigate operational risks and obstacles</font></font></li></ul><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">IT Integration &amp; Environment</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Oversee SAP integrations with other company systems</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensuring the consistency of application flows and architectures</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Anticipating the risks associated with inter-system dependencies</font></font></li></ul><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Management &amp; Leadership</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Managing internal and external SAP teams</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensuring performance, commitment and skills development</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participate in the recruitment, onboarding and support of talent</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Implement individual development plans</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To foster a climate of collaboration and accountability</font></font></li></ul><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Governance &amp; Reporting</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Manage SAP budgets (CAPEX / OPEX)</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Analyze operational and managerial KPIs</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Produce regular reports for management and committees</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure compliance with IT policies and governance standards</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Contribute to the long-term ERP vision, particularly around SAP S/4HANA</font></font></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Profil senior</li><li>Minimum 10 ans d exp rience en environnement ERP / SAP ou quivalent</li><li>Minimum 3 ans d exp rience manag riale</li><li>Exp rience en environnements complexes, int gr s et internationaux</li><li>Exp rience confirm e en gestion de prestataires / vendors</li><li>Dipl me universitaire en informatique, syst mes d information ou quivalent</li></ul><ul><li>Bonne ma trise fonctionnelle de SAP</li><li>Compr hension globale des cosyst mes ERP</li><li>Pilotage de delivery et gestion de la performance</li><li>Ma trise des outils ITSM (GLPI, JIRA ou quivalent)</li><li>Int r t ou exposition SAP S/4HANA</li></ul><ul><li>Anglais : niveau B2 minimum (obligatoire)</li></ul><ul><li>Leadership, maturit et sens des responsabilit s</li><li>Excellentes capacit s de communication et de p dagogie</li><li>Capacit vulgariser des sujets techniques complexes</li><li>Orientation r sultats et solutions</li><li>Rigueur, discr tion et thique professionnelle</li><li>Adaptabilit et esprit collaboratif</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>KEY RESPONSIBILITIES</strong></p> <ul> <li>Manage projects end-to-end, from initial concept to successful delivery</li> <li>Define and document functional specifications</li> <li>Ensure alignment between business needs and technical implementation</li> </ul> <p><strong>Coordination &amp; Communication</strong></p> <ul> <li>Act as the main point of contact between business, technical, and operational teams</li> <li>Provide regular updates to stakeholders on project progress, risks, and timelines</li> <li>Facilitate collaboration, decision-making, and issue resolution</li> </ul> <p><strong>Monitoring &amp; Quality Assurance</strong></p> <ul> <li>Track deliverables and ensure deadlines are met</li> <li>Support testing phases (UAT, end-to-end validation) and ensure launch readiness</li> <li>Monitor issues and follow up using logs, test data, and performance indicators</li> </ul> <p><strong>Process Improvement</strong></p> <ul> <li>Identify and implement improvements in tools, workflows, and documentation</li> <li>Promote best practices in project management and delivery</li> </ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>2+ years of experience in technical project management, integration delivery, or a similar cross-functional technical role</p> <ul> <li>Degree in Computer Science or a related field</li> <li>Strong organizational and multitasking skills</li> <li>Autonomous, adaptable, and detail-oriented</li> <li>Experience with Agile methodologies is a plus</li> <li>Excellent communication and interpersonal skills</li> <li>Fluent in English (written and spoken); French is a plus</li> </ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>The Credit Maintenance Analyst is an entry level position responsible for capturing and recording data related to credit exposure, obligors and facilities in relevant credit systems in coordination with the Operations - Services team. The overall objective of this role is to maintain data quality in credit systems, monitor credit exposure and adhere to overall credit policies.<br><b><u>Responsibilities:</u></b></p><br><br><ul><li>Process incoming credit requests reviewing for completeness/accuracy, and convert to concise, accurately recorded credit facilities</li><li>Analyze/evaluate credit reports as well as coordinate and follow up on actions plans, implementations, and related defects</li><li>Maintain an executive document to track all request, changes, and action plans performed on credit reports</li><li>Prepare weekly and monthly audit reports and contribute to achieving acceptable audit ratings</li><li>Prepare portfolio and related credit information for internal and external auditors</li><li>Make evaluative judgements based on the analysis of factual information</li><li>Resolve problems by identifying and selecting solutions through the application of acquired technical experience and guided by precedence</li><li>Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.</li></ul><p><b><u>Qualifications:</u></b></p><br><br><ul><li>Relevant experience required</li><li>Experience in credit operations or similar position</li><li>Knowledge of the processes, procedures and systems</li><li>Proficient computer skills with a focus on Microsoft Office, Microsoft Project, and Windows domain</li><li>Ability to work in a team-oriented environment</li></ul><p><b><u>Education:</u></b></p><br><br><ul><li>Bachelor’s degree/University degree or equivalent experience</li></ul><br><p>This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.</p><br><br><br><p><span><span><span><span><span><span><span><span><span><span><span><span>------------------------------------------------------</span></span></span></span></span></span></span></span></span></span></span></span></p><br><br><b>Job Family Group: </b>Operations - Services<p><span><span><span><span><span><span><span><span><span><span><span><span>------------------------------------------------------</span></span></span></span></span></span></span></span></span></span></span></span></p><br><br><b>Job Family:</b>Credit Maintenance<p><span><span><span><span><span><span><span><span>------------------------------------------------------</span></span></span></span></span></span></span></span></p><br><br><b>Time Type:</b>Full time<p><span><span>------------------------------------------------------</span></span></p><br><br><b>Most Relevant Skills </b>Please see the requirements listed above.<p>------------------------------------------------------</p><br><br><b>Other Relevant Skills </b>For complementary skills, please see above and/or contact the recruiter.<p>------------------------------------------------------</p><br><br><p><i><span>Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.</span></i></p><br><br><br><p><i><span>If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review </span></i><i>Accessibility at Citi<span>.</span></i><br><i><span>View Citi’s </span>EEO Policy Statement<span> and the </span>Know Your Rights<span> poster.</span></i></p><br><br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><div><br> </div> <div><b> Job Description </b><p> </p> <p>- Implements LEONI Operating System in Production Facility<br> </p> <p>- Performs activities in order to establish parameters for production equipment during product changes and new introduction<br> </p> <p>- Performs activities in order to establish and document local work instructions regarding the machine operating method<br> </p> <p>- Coaches and trains Production Maintenance team regarding Equipment Maintenance<br> </p> <p>- Supports Production Maintenance team to solve critical and-or rare problems with equipment and manages unplaned downtime and Lessons Learned to improve downtime on country level<br> </p> <p>- Coordinates and performs activities for the order and commissioning of production equipment in close relations with other departments<br> </p> <p>- Drives improvement initiatives regarding setup time, scrap, rework etc.<br> </p> <p>- Gives input for maintenance plan creation<br> </p> <p>- Manages equipment including receiving, installation guideline/WI, lead/coordination equipment release, Finished Goods booking in system and tracking<br> </p> <p>- Defines the spare parts stock level for all equipment and applicators </p> </div> <div> Qualifications and Experience <ul> <li>Education Level : University Degree</li> <li>Language : Fluent in English</li> <li>Experience: Min 3 years in Production Technology or similar activity</li> <li>Communication</li> <li>Social &amp; intercultural sensitivity</li> <li>Change management</li> <li>Target &amp; result orientation</li> <li>Motivation &amp; resilience</li> <li>Self-organization</li> <li>Conflict management</li> <li><br></li></ul></div></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><br> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <p> </p> <p> </p> <p> <b>Job Description:</b> </p> <p> </p> <div>Joining HPE in a graduate role is an excellent opportunity for a self-motivated, proactive individual to grow with us and help us drive continued success globally.</div> <div> <div> <div> <div> <p>We are looking for a <b>Technical Support Graduate with French &amp; English languages </b>to join our Customer Solution Center. This role is perfect for someone early in their career with a passion for technology, strong communication skills, and a problem-solving mindset. You'll be part of a dynamic team that provides remote technical support, solves real-world IT challenges, and contributes to delivering exceptional customer experiences.</p> <p> </p> <p> <b>What you'll do:</b> </p> <ul> <li>Deliver remote technical support to customers, partners, and HPE employees, resolving hardware and software issues via phone and digital channels</li> <li>Troubleshoot and resolve incidents on various HPE technologies, ensuring cases are managed efficiently and customer satisfaction is maintained</li> <li>Collaborate with experienced team members and escalate more complex issues when necessary</li> <li>Document case summaries and resolutions, contributing to HPE s Knowledge Management System (KMS)</li> <li>Continuously build knowledge on HPE technologies, tools, and processes</li> <li>Play a key role in customer success by proactively identifying common issues and sharing prevention strategies</li> </ul> <p> </p> <p> <b>About you:</b> </p> <ul> <li>Recently completed a Bachelor s or Master s degree in IT, Computer Engineering, or a related field</li> <li> Excellent communication skills in <b>French </b>&amp;<b> English </b>(written and spoken)</li> <li>A problem-solving mindset and interest in delivering exceptional customer support</li> <li>Good communication skills are essential to be succesfull in your day to day activity</li> <li>Comfortable working in a dynamic, international, and remote-first environment</li> <li>Able to handle pressure and prioritize tasks effectively</li> <li>A collaborative team player with a proactive attitude and eagerness to learn</li> <li>Basic understanding of computing, storage, or peripheral systems is a plus</li> </ul> <p> </p> <p> <b>What we d prefer you bring:</b> </p> <ul> <li>Curiosity for emerging technologies and a desire to grow in the IT support space</li> <li>A commitment to providing outstanding service and a strong sense of accountability</li> <li>Experience in customer-facing roles (internships, part-time jobs, or campus involvement)</li> <li>Motivation to build a career in a global tech company</li> <li>A collaborative spirit and strong interpersonal skills</li> <li>Comfort with working in hybrid or fully remote environments</li> </ul> <p> </p> <p> <b>What you can expect from us:</b> </p> <ul> <li>Initial extensive onboarding to support you with adjusting into the role</li> <li>Ongoing learning and development throughout the duration of the program</li> <li>Be mentored by at least one senior member of the team and after two years in the program you can grow into a true professional with valuable relationships and international working experience </li> <li>Competitive salary and great benefits</li> <li>Great work-life balance including hybrid working and Wellness Fridays initiative</li> </ul> </div> </div> </div> </div> <p> </p> <p><br></p></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Description du poste We are seeking a highly skilled Data Modeling Specialist to play a key role in designing and maintaining high-quality data models that support our clients' data and analytics initiatives. The ideal candidate combines strong technical expertise in data modeling with the ability to understand business processes and translate requirements into scalable, maintainable, and well-documented data structures. You will work closely with data architects, data engineers, business analysts, and business stakeholders to define data requirements, establish modeling standards, and deliver conceptual, logical, and physical data models that enable reliable reporting, analytics, and operational processes. Key Responsibilities : Collaborate with business stakeholders, data architects, analysts, and engineering teams to gather and analyze data requirements. Translate business requirements into conceptual, logical, and physical data models . Design and maintain robust data structures for both operational and analytical environments. Develop and maintain entity relationship diagrams (ERDs) and associated documentation. Apply data modeling best practices to ensure data consistency, integrity, scalability, and maintainability. Define entities, relationships, cardinalities, hierarchies, and business rules in accordance with business needs. Design dimensional models, including fact and dimension tables , to support reporting and analytical use cases. Ensure adherence to enterprise naming conventions, modeling standards, and metadata requirements. Work closely with ETL/ELT and data engineering teams to support the implementation of approved data models. Analyze existing data structures and recommend improvements or optimizations where necessary. Document data definitions, transformation logic, assumptions, and model decisions. Support data governance initiatives by contributing to metadata management and the identification of critical data elements. Participate in model reviews and validate that implemented solutions accurately reflect approved designs. Communicate complex data concepts effectively to both technical and non-technical stakeholders.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Qualifications Required Qualifications : Bachelor's degree in Computer Science, Information Systems, Data Management, Engineering, or a related field. 4 5 years of hands-on experience in data modeling and database design. Strong expertise in creating conceptual, logical, and physical data models . Solid understanding of relational database concepts, including normalization and appropriate denormalization techniques. Proven experience designing dimensional models using star and snowflake schemas. Strong SQL skills with the ability to analyze and validate complex datasets. Hands-on experience with data modeling tools such as Erwin Data Modeler or PowerDesigner . Experience working with data warehouse initiatives and collaborating with ETL/ELT teams. Strong understanding of metadata management and documentation practices. Ability to identify and document business rules and translate them into effective data models. Excellent analytical, problem-solving, and communication skills. Ability to work effectively with cross-functional teams and stakeholders. Preferred Qualifications : Experience working within regulated environments and familiarity with Saudi NDMO and NDI requirements . Exposure to data governance concepts, including business glossaries, critical data elements, and data quality principles. Familiarity with modern cloud data platforms such as Snowflake, Databricks, Microsoft Fabric, BigQuery, or similar technologies. Understanding of alternative modeling approaches such as Data Vault . Experience using repository-based modeling environments and version control practices. We are looking for someone who is passionate about the discipline of data modeling and takes pride in producing clear, accurate, and scalable designs. The ideal candidate challenges assumptions, uncovers hidden business rules, asks the right questions, and delivers data models that provide a solid foundation for trusted data and analytics solutions.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.<br>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: Related work experience is preferred.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather&nbsp;and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver&nbsp;a&nbsp;meaningful guest experience, we encourage you to explore&nbsp;your next career opportunity&nbsp;with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​&nbsp;begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are seeking a highly skilled Data Quality Engineer to play a key role in designing, implementing, and maintaining data quality frameworks that support our clients' data and analytics initiatives. The ideal candidate combines strong technical expertise in data quality management with the ability to understand business processes and translate requirements into scalable, maintainable, and governed data quality solutions. You will work closely with data architects, data engineers, business analysts, data governance teams, and business stakeholders to define data quality requirements, establish validation standards, and implement controls that ensure data accuracy, completeness, consistency, and reliability across enterprise data platforms.</p><p>Key Responsibilities:</p><ul><li>Collaborate with business stakeholders, data architects, governance teams, and data engineers to gather and analyze data quality requirements.</li><li>Design, develop, and maintain data quality frameworks, validation rules, and monitoring processes across enterprise data assets.</li><li>Profile and analyze data sources to identify quality issues, anomalies, patterns, and improvement opportunities.</li><li>Define, implement, and maintain data quality rules across key dimensions including completeness, accuracy, consistency, uniqueness, validity, and timeliness.</li><li>Translate business requirements and critical data elements (CDEs) into measurable and actionable data quality controls.</li><li>Design and implement automated data validation, reconciliation, and monitoring processes.</li><li>Work closely with data integration and engineering teams to embed data quality controls within data pipelines and transformation processes.</li><li>Support data governance initiatives through metadata management, data lineage documentation, data cataloging, and quality reporting.</li><li>Monitor data quality performance indicators and investigate root causes of recurring data quality issues.</li><li>Collaborate with business and technical teams to identify remediation actions and continuous improvement opportunities.</li><li>Ensure compliance with organizational data governance standards, regulatory requirements, and industry best practices.</li><li>Support data warehousing, reporting, and analytics initiatives by ensuring the availability of trusted and high-quality data assets.</li><li>Participate in solution reviews and promote best practices related to data quality management and governance.</li><li>Document data quality rules, validation logic, data flows, issue management processes, and technical specifications.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"><b>Required Qualifications:</b></p><p>Bachelor's degree in Computer Science, Information Systems, Data Management, Engineering, or a related field.</p><p>Minimum 2 years of hands-on experience in data quality, data engineering, data governance, or related data management disciplines.</p><b>Preferred Qualifications:</b><ul><li>Experience with enterprise data quality and data integration platforms such as Informatica IDMC, IICS, PowerCenter, and Informatica Data Quality (IDQ).</li><li>Familiarity with data cataloging, metadata management, and data governance platforms.</li><li>Experience working within regulated environments and familiarity with Saudi NDMO and NDI requirements.</li><li>Experience implementing data quality KPIs, scorecards, and monitoring dashboards.</li><li>Familiarity with REST APIs, data ingestion frameworks, and modern cloud data platforms.</li><li>Experience supporting CI/CD practices and deployment processes within data environments.</li></ul><b>What We Are Looking For:</b><p>We are looking for someone who is passionate about improving data trust and reliability across the organization. The ideal candidate proactively identifies data quality risks, challenges assumptions, investigates root causes, and collaborates effectively with both business and technical teams to ensure that data remains accurate, consistent, governed, and fit for purpose.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Ensure service delivered to our customers meets contractual Key Performance Indicator ( KPIs ) Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer Greet customers in a courteous, friendly, and professional manner using agreed upon procedures Maintain basic knowledge of client products and/or services Prepare complete and accurate work including appropriately notating accounts as required Participate in activities designed to improve customer satisfaction and business performance Offer additional products and/or services Track, document and retrieve information in call tracking database Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Courteous with strong customer service orientation</li><li>Ability to effectively communicate, both written and verbally</li><li>Dependable with strong attention to detail</li><li>Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly</li><li>Tolerance for repetitive work in a fast-paced, high production work environment</li><li>Ability to work as a team member, as well as independently</li><li>Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner</li><li>Ability to rotate shifts, as needed</li><li>Based on location and/or program, additional experience/skills may be required</li></ul><p>Job requirements may vary by country and will not contravene any local laws</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><div> <p> <strong>POSITION SUMMARY</strong> </p> <p> </p> <p>Patrol all areas of the property; assist guests with room access. Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system. Lock property entrances when required. Conduct daily physical hazard inspections. Respond to accidents, contact EMS or administer first aid/CPR as required. Assist guests/employees during emergency situations. Notify appropriate individuals in the event of accidents, attacks, or other incidents. Defuse guest/employee disturbances. Call for outside assistance if necessary. Complete incident reports to document all Security/Loss Prevention related incidents. Handle all interruptions and complaints. Resolve safety hazard situations. Escort any unwelcome persons from the property without interrupting the orderly flow of property operation. Report to scenes of vehicle accidents/thefts. Call for assistance using proper code responses. Complete a Loss Prevention shift summary/daily activity report. Maintain confidentiality of all Security/Loss Prevention and property reports/documents; release information only to authorized individuals. Conduct investigations and gather evidence. Conduct interviews with relevant parties.</p> <p> </p> <p>Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. In addition, some states may have additional licensing/registration requirements to be considered for this position. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.</p> <p> </p> <p><b>PREFERRED QUALIFICATIONS</b></p> <p>Education: High school diploma or G.E.D. equivalent.</p> <p>Related Work Experience: No related work experience.</p> <p>Supervisory Experience: No supervisory experience.</p> <p>License or Certification: None</p></div></div></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Check figures, postings, and documents for accuracy. Record, store, access, and/or analyze computerized financial information. Control and secure cash and cash equivalents for property according to cash handling policy and procedures. Organize, secure, and maintain all files and records in accordance with document retention and confidentiality policies and procedures. Prepare, maintain, and distribute statistical, financial, accounting, auditing, or payroll reports and tables. Audit statistical, financial, accounting, auditing, or payroll reports and tables. Audit and reconcile all revenue postings.<br>Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; maintain awareness of undesirable persons on property premises. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: No related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather&nbsp;and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver&nbsp;a&nbsp;meaningful guest experience, we encourage you to explore&nbsp;your next career opportunity&nbsp;with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​&nbsp;begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are looking for a Voice/VoIP &amp; MS Teams Voice Expert (x|f|m)&nbsp;for the IT Foundation Services department. In this role, you will contribute to the operation, stability and continuous evolution of our global communication infrastructure while working with modern cloud-based telephony technologies.<br>In this role, responsibility includes our global voice infrastructure leveraging Operator Connect, Direct Routing and Cloud PBX capabilities within Microsoft Teams Voice. The focus is on ensuring high availability, security and exceptional call quality while addressing complex telephony challenges in close collaboration with security and infrastructure teams.<br>This position is available for full-time. It is a hybrid role requiring some days on site at our site in Madrid (Spain) or M’hamedia (Tunisia) with the opportunity to work some days remotely.</p><p><b>Grow With Us – Your Responsibilities</b></p><br><ul><li>Operate, maintain and continuously enhance the global Microsoft Teams Voice infrastructure, including Call Queues, Auto Attendants, Direct Routing and Operator Connect</li><li>Ensure a high-quality end user experience with a focus on usability, performance and stability of voice solutions</li><li>Manage SIP trunking and coordinate with telecom carriers across the EMEA, AMER and APAC regions</li><li>Support the implementation and operation of voice security controls, QoS measures and compliance requirements</li><li>Automate administrative tasks through PowerShell scripting</li><li>Troubleshoot and resolve complex telephony-related issues on Apple endpoints and mobile devices as 3rd level support</li><li>Coordinate closely with workplace services, security teams and end users to align voice solutions and operational requirements</li><li>Evaluate and implement new technologies, features and best practices within the Microsoft Teams Voice ecosystem</li><li>Document configurations, processes and platform standards to ensure transparency and scalability</li></ul><br><br><p><b>What Will Convince Us</b></p><br><ul><li>Academic degree with a focus on Information Technology or a comparable qualification</li><li>Several years of professional experience with Microsoft Teams Voice architecture and telephony systems</li><li>Comprehensive knowledge of SIP, VoIP protocols and SBC configurations</li><li>Proficiency in voice networking troubleshooting and monitoring tools</li><li>Familiarity with Microsoft 365, Azure ID and Active Directory</li><li>Experience with PowerShell scripting</li><li>Strong communication and collaboration skills</li><li>Preferred certifications: Microsoft Teams Voice Engineer (MS-720), CISSP, CISM</li><li>Fluency in English and occasional willingness to travel</li></ul><br><br><p><b>What We Offer</b></p><br><p>As a growing global life science company, stock listed on the MDAX and TecDAX, Sartorius offers a wide range of&nbsp;Benefits:</p><br><ul><li><b>Personal and Professional Development:</b> Mentoring, leadership programs, Talent Talks, internal seminar offerings , coaching for managers</li><li><b>Attractive Compensation:</b> Vacation and holiday bonuses including pension benefits with a 40 hr. week and 25 vacation days</li><li><b>Making An Impact Right From The Start: </b>Comprehensive onboarding, including a virtual online platform even before joining, Welcome Workshops, "buddy" as point of contact</li><li><b>Welcoming Culture:</b> Mutual support, teamspirit and international collaboration; communities on numerous topics, such as coaching, agile working and business women network</li><li>This position is filled within the Sartorius Spain S.A.</li></ul><br><p><i>We promote diversity and inclusion and welcome applications from people of all nationalities, genders, sexual orientations, religions, age groups, disabilities, and cultural backgrounds.</i></p><br><p><b>About Sartorius&nbsp;</b></p><br><p>Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.&nbsp;</p><br><p>We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.</p><br><p>Join our global team and become part of the solution. We are looking forward to receiving your application.&nbsp;<br>www.sartorius.com/careers</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<p><strong>LEONI </strong>is a global leading provider of products, solutions and services for energy and data management in the automotive industry. With around <strong>86,000 employees</strong> in <strong>21 countries</strong> and consolidated sales of EUR 3.9 billion in 2025 (excluding the former Automotive Cable Solutions division), we are a leading supplier of complex wiring systems and customer‑specific cable harnesses.</p><br><p><strong>Since 2025</strong>, we have been part of the <strong>Luxshare Group</strong>, a global technology company headquartered in China. Together, we are shaping the future of mobility. Join us and help drive the transformation of the automotive world.</p><br><br><br>Job Description<p>- Implements LEONI Operating System in Production Facility<br></p><br><p>- Performs activities in order to establish parameters for production equipment during product changes and new introduction<br></p><br><p>- Performs activities in order to establish and document local work instructions regarding the machine operating method<br></p><br><p>- Coaches and trains Production Maintenance team regarding Equipment Maintenance<br></p><br><p>- Supports Production Maintenance team to solve critical and-or rare problems with equipment and manages unplaned downtime and Lessons Learned to improve downtime on country level<br></p><br><p>- Coordinates and performs activities for the order and commissioning of production equipment in close relations with other departments<br></p><br><p>- Drives improvement initiatives regarding setup time, scrap, rework etc.<br></p><br><p>- Gives input for maintenance plan creation<br></p><br><p>- Manages equipment including receiving, installation guideline/WI, lead/coordination equipment release, Finished Goods booking in system and tracking<br></p><br><p>- Defines the spare parts stock level for all equipment and applicators&nbsp;</p><br><br><br>Qualifications and Experience<ul><li>Education Level : University Degree</li><li>Language : Fluent in English</li><li>Experience: Min 3&nbsp;years in Production Technology&nbsp;or similar activity</li><li>Communication</li><li>Social &amp; intercultural sensitivity</li><li>Change management</li><li>Target &amp; result orientation</li><li>Motivation &amp; resilience</li><li>Self-organization</li><li>Conflict management</li><li>Teamwork</li></ul><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Shape the digital product development processes of tomorrow! As a Windchill Workflow Developer , you will be part of our global engineering and IT organization. You will design, implement, and optimize workflows and automations within our PTC Windchill environment creating a stable, scalable, and efficient foundation for our global PLM processes. You will collaborate closely with business stakeholders, engineering teams, and international IT colleagues and contribute significantly to the continuous development of our PLM system landscape.</p><p>Your Responsibilities :</p><ul><li>Develop, customize, and optimize Windchill workflows , lifecycle templates, and business rules</li><li>Design, implement, and document automation solutions (e.g. change management workflows)</li><li>Implement Java based Windchill customizations (server side code, UI customizations, Info*Engine tasks)</li><li>Analyze process requirements and translate them into technical solution concepts</li><li>Ensure high performance, stability, and maintainability of the Windchill platform</li><li>Collaborate closely with engineering teams to continuously improve product development processes</li><li>Provide 3rd level support, root cause analysis, and problem resolution in the Windchill environment</li><li>Create and maintain technical documentation of workflows and system configurations</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Degree in computer science, engineering, or a comparable field</li><li>Ideally experience with PTC Windchill , especially workflow development and lifecycle configuration</li><li>Strong knowledge of Java , having XML, Info*Engine, and Windchill OOTB mechanisms would be an advantage</li><li>Experience with CAD/PLM integrations (e.g., CATIA, Siemens NX) is an advantage</li><li>Analytical, structured, and solution oriented working style</li><li>Strong communication skills and ability to work independently and collaboratively</li><li>Fluent English skills (written and spoken)</li></ul><p>What qualities we value in you</p><ul><li>Attention to detail you deliver clean, reliable technical solutions</li><li>Goal oriented mindset you stay focused and meet deadlines</li><li>Responsibility you take ownership of systems, code, and processes</li><li>Collaboration you work openly and effectively with cross functional teams</li><li>Respect you maintain a professional and constructive communication style</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The main responsibility of the role is to maintain a ledger of high volume / low-value accounts, reduce ageing and document disputes. A Credit Collection Specialist will have to be polite and sensitive towards people while also remaining committed to their purpose and persistent. Excellent communication skills and a sense of urgency are extremely useful to succeed in this task.</p><p><strong>Primary Duties &amp; Responsibilities</strong></p><ul><li>Handle high volume / low value ledger accounts to ensure DSO and collection goals are achieved.</li><li>Ensure daily targets and deadlines are reached i.e. number of call activities logged etc.</li><li>Daily customer calling using automated telephone-dialing system.</li><li>Document customer comments re: payment date / disputes etc.</li><li>Ensure requested paperwork / documentation is forwarded to customers.</li><li>Assist cash application team to ensure payments are processed onto correct customer account.</li><li>Report issues to line manager to resolve problem accounts.</li></ul><p><strong>Competency Profile</strong></p><ul><li><strong>KPI s:</strong> Analytical Percentage of accounts collected on time.</li><li><strong>Problem solving</strong> Number of activities logged.</li><li><strong>Results Focus</strong> Speed by which queries are resolved.</li><li><strong>Customer Focus</strong> Collect and enter quality dispute information.</li><li><strong>Communication skills</strong> Ability to work on own initiative.</li><li><strong>Flexibility</strong> Organized</li></ul><p><strong>Requirements &amp; Qualifications</strong></p><ul><li>Proven experience as a Collection Specialist or similar role +1 year</li><li>Knowledge of billing procedures and collection techniques</li><li>Familiarity with laws related to debt collection.</li><li>Working knowledge of MS Office and databases</li><li>Comfortable working with targets</li><li>Patience and ability to manage stress.</li><li>Excellent communication skills (written and oral) in English</li><li>Skilled in negotiation</li><li>Problem-solving skills</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Requirements &amp; Qualifications</strong></p><ul><li>Proven experience as a Collection Specialist or similar role +1 year</li><li>Knowledge of billing procedures and collection techniques</li><li>Familiarity with laws related to debt collection.</li><li>Working knowledge of MS Office and databases</li><li>Comfortable working with targets</li><li>Patience and ability to manage stress.</li><li>Excellent communication skills (written and oral) in English</li><li>Skilled in negotiation</li><li>Problem-solving skills</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph">Essential Functions/Core Responsibilities&nbsp;<br><p> Ensure service delivered to our customers meets contractual Key Performance Indicator ( KPIs )</p> <p> </p> <p> Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer</p> <p> </p> <p> Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer</p> <p> </p> <p> Greet customers in a courteous, friendly, and professional manner using agreed upon procedures</p> <p> </p> <p> Maintain basic knowledge of client products and/or services</p> <p> </p> <p> Prepare complete and accurate work including appropriately notating accounts as required</p> <p> </p> <p> Participate in activities designed to improve customer satisfaction and business performance</p> <p> </p> <p> Offer additional products and/or services</p> <p> </p> <p> Track, document and retrieve information in call tracking database</p> <p> </p> <p> Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff</p> <p> </p> Candidate Profile <br><p> </p> <p> Courteous with strong customer service orientation</p> <p> </p> <p> Ability to effectively communicate, both written and verbally</p> <p> </p> <p> Dependable with strong attention to detail</p> <p> </p> <p> Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly</p> <p> </p> <p> Tolerance for repetitive work in a fast-paced, high production work environment</p> <p> </p> <p> Ability to work as a team member, as well as independently</p> <p> </p> <p> Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner</p> <p> </p> <p> Ability to rotate shifts, as needed</p> <p> </p> <p> Based on location and/or program, additional experience/skills may be required</p> <p> </p> <p>*Job requirements may vary by country and will not contravene any local laws</p> <p> </p> Career Framework Role <br><p>Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.</p> <p> </p> <p> </p> <br></div></section>