وظائف فني أجهزة إنذار الحريق في تونس
٩٣ وظائف شاغرة
<br><strong>Context & Environment</strong>
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<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">- Ensure the protection of people, property and information on the site, by ensuring the application of the Total Group's safety and security procedures. Prevent risks, detect anomalies and intervene in accordance with established protocols in the event of an incident or emergency.</font></font></p> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">- Verification of the fixing and conformity of the seals to the loading/sealing slip before the departure of the tanker trucks</font></font></p> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">- Activate the rainwater drainage pumps</font></font></p> <p> <br> </p>
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<strong>Activities</strong>
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<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Access Monitoring and Control:</font></font></p> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Control access (people, vehicles, goods) according to current procedures (identification, visitor registration). Conduct regular surveillance patrols on the site (internal and external) to detect any anomaly, intrusion, break-in, or suspicious situation.</font></font></p> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Monitor security systems (video surveillance, alarms, etc.) and react to triggers.</font></font></p> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Risk Prevention and Detection:</font></font></p> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Identify and report any abnormal behavior or situation that could constitute a threat (theft, vandalism, malicious acts, industrial espionage, etc.). Participate in the prevention of fires and other major risks (checking safety equipment, reporting anomalies).</font></font></p> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Incident and Emergency Management:</font></font></p> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Respond quickly and appropriately to any incident (fire, accident, intrusion, assault, theft, etc.). Follow emergency alert and emergency call procedures (internal and external) in case of an emergency, providing accurate and complete information. Implement protective measures for people and property before the arrival of specialized emergency services.</font></font></p> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">evacuate or guide people to safety according to emergency plans.</font></font></p> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Report any incident immediately to the hierarchy.</font></font></p> <p>Reporting et Communication :</p> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Write event reports, daily logs and incident reports. Transmit relevant information to the EVT department and the security manager.</font></font></p> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Application of Procedures and Regulations:</font></font></p> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Strictly adhere to the safety instructions, procedures and directives of the Total Group.</font></font></p> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To know and apply the legislation in force relating to guarding and private security.</font></font></p> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participate in safety training and exercises.</font></font></p> <p> <br> </p>
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<strong>Candidate Profile</strong>
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<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Have at least a secondary education level: 4th year of secondary school or equivalent (CAP/BTP)</font></font></p> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">A recognized diploma or certification in security professions is desirable.</font></font></p> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Experience in a similar role is highly desirable, ideally in an oil or sensitive sector environment or activity.</font></font></p> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Knowledge of safety and security regulations.</font></font></p> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Valid driver's license.</font></font></p> <p><br></p></div></div></div><div><div><div>
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<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><div> Company Description <p>LEONI is a global leading provider of products, solutions and services for energy and data management in the automotive industry. With around 86,000 employees in 21 countries and consolidated sales of EUR 3.9 billion in 2025 (excluding the former Automotive Cable Solutions division), we are a leading supplier of complex wiring systems and customer specific cable harnesses.</p> <p>Since 2025, we have been part of the Luxshare Group, a global technology company headquartered in China. Together, we are shaping the future of mobility. Join us and help drive the transformation of the automotive world</p> </div> <div> Job Description <ul> <li>Manages and supervises the Maintenance Management org unit according to defined objectives and KPIs</li> <li>Designs and leads initiatives with regard to Maintenance Management</li> <li>Takes responsibility for standards, governance and processes in area of responsibility</li> <li>Defines and steers budgets for the development of activities within area of responsibility</li> <li>Manages and supervises multiple org units within Maintenance Management</li> <li>Proposes and implements measures for improving team performance, organizational flexibility, diversity, succession planning, coaching, change Management and personal growth</li> <li>Ensures a standardized approach and implementation of LTPM, Maintenance process and system within the plant including implementation of preventive, predictive and unplanned Maintenance for production equipment and facility equipment within the plant</li> <li>Ensures installation and movement of equipment and re-qualification of equipment and tools</li> <li>Ensures Maintenance for utilities, cooling, heating, electricity, water, compressed air, steam, lighting etc. internal or by external suppliers, according to requirements (standards)</li> <li>Ensures Maintenance of firefighting and fire prevention equipment</li> <li>Ensure maintenance security camera systems</li> <li>Ensures monitoring, analysis and improvement of process performance and supports the inventory reduction of spare and wear parts</li> </ul> </div> <div> Qualifications and Experience <p> </p> <p> Education Level : University Degree in a relevant field<br> </p> <p> Language : English C1 & French C1<br> </p> <p> Experience : At least 7 years of experience in maintenance<br> </p> <p> At least 5 years in management, preferably with at least 3 years in Maintenance <br> </p> <p> Project management experience<br> </p> <p> Industry : Automotive or its suppliers<br> </p> <p> Strategic mindset and ability to work under pressure</p> </div> <div> Interested? <div> Apply now All jobs </div> <p>People of all genders are always meant equally; for linguistic simplification and better readability, only the masculine form is used in the text.<br>LEONI processes your application data in an IT-system that is consistent across the company and uses Foreign Service providers. By sending your application, you agree to this procedure. LEONI ensures the compliance with data protection.</p></div></div></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><div>Transcom is a global community of customer experience experts nimble, driven, and committed to the brands we serve. Join us as a Facilities Supervisor, where you will oversee both hard and soft facility services to ensure our physical environment is safe, efficient, and running smoothly. Ready to make an impact? Apply now and let s start something brilliant!<br></div> <div> <br> </div> <div> <strong>Join Transcom as a Facilities Supervisor!<br></strong> </div> <div>Be on the front line of operational excellence for our team and deliver impactful work on a company level. In this role, you will:<br> <ul> <li>Supervise daily maintenance and technical operations across hard services (including HVAC, electrical, plumbing, and fire systems) in close coordination with internal technicians and external vendors;<br></li> <li>Drive safety and compliance by ensuring strict adherence to HSE standards, leading emergency response plans, and managing evacuation drills and safety training certifications;<br></li> <li>Oversee site soft services and workplace experience, monitoring daily cleaning operations, security protocols, pest control, and waste management to ensure top-tier office appearance;<br></li> <li>Manage vendor relationships and service agreements, tracking SLA compliance and quality for specialised maintenance, transport/shuttle services, and facility contractors;<br></li> <li>Maintain administrative and inventory excellence, tracking soft service assets, handling stock thresholds, and delivering clear status reports to the Site and Facility Managers.<br><br> <br> </li> </ul> </div> <div> <strong>What's in it for YOU!<br></strong> </div> <div> <ul> <li>International and inclusive environment, that makes you feel supported, encouraged, and welcome from day one;<br></li> <li>Continuous development through our internal learning platforms and external training;<br></li> <li>Endless growth opportunities: 90% of our managers and leaders started their careers as customer service specialists;<br></li> <li>Modern and comfortable office and relaxing spaces to take a break;<br></li> <li>Flexible work schedule and life-work balance.<br><br> <br> </li> </ul> </div> <div> <strong>To be successful in this role, the following is needed:<br></strong> </div> <div> <ul> <li>Proficiency in English at a B2 level (CEFR);<br></li> <li>Proficiency in your Mother Tongue at a C2 level;<br></li> <li>Minimum studies: Technical diploma or university degree in Electrical, Mechanical, Industrial Maintenance, Hospitality, or a related field;<br></li> <li>Specific training and experience: 2 3 years of experience in facilities maintenance, hard services, or supervising technical teams;<br></li> <li>Previous experience: Minimum of one year of experience in a similar facilities role (experience within the BPO sector is an asset);<br></li> <li>IT skills: Intermediate proficiency in Microsoft Office package (Word, Excel, PowerPoint), Google Apps, and professional email communication;<br></li> <li>Core competencies: Strong planning and organization, communication, focus on quality, adaptability, and analytical problem-solving;<br></li> <li>Positive attitude towards interpersonal dealings, service vocation, and the ability to remain motivated under pressure.<br><br></li></ul></div> <div> </div></div></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" ><b><font dir="auto" ><font dir="auto" >Multipurpose Operations Operator at the HCL Rades Department</font></font></b></font></font></p><p><strong><font dir="auto" ><font dir="auto" ><br></font></font></strong></p><p><strong><font dir="auto" ><font dir="auto" >Context & Environment:</font></font></strong><br><font dir="auto" ><font dir="auto" > Multipurpose Operator for the operation of the Rades hydrocarbon storage facility</font></font></p><p><strong>Activities</strong></p><p><strong><font dir="auto" ><font dir="auto" >HSEQ</font></font></strong><font dir="auto" ><font dir="auto" > : Apply the depot's management systems (MAESTRO / MAESTRO LOG). Inform your superiors of any anomaly, accident, incident, material damage to the installations or near miss, whatever its nature. Participate in safety meetings.</font></font></p><p><strong><font dir="auto" ><font dir="auto" >Technical Integrity Management</font></font></strong><font dir="auto" ><font dir="auto" > : Ensure that critical safety equipment and barriers are identified, inspected, and tested according to the defined maintenance plan. Report BSC failures, ensure their validation, and implement the resulting compensatory measures.</font></font></p><p><strong><font dir="auto" ><font dir="auto" >Warehouse Opening/Closing</font></font></strong><font dir="auto" ><font dir="auto" > : At the start of the day, open the valves of the tanks in use and the loading stations, turn on the loading pumps, and record the meter readings. Complete the warehouse opening/closing log and the shift handover log. At the end of the day, close the valves of the loading stations and tanks, turn off the loading pumps, and record the meter readings. Gauge the tanks in use.</font></font></p><p><strong><font dir="auto" ><font dir="auto" >Loading tanker trucks</font></font></strong><font dir="auto" ><font dir="auto" > : Check the condition of the fuel trucks, verify their emptiness, and ensure that delivery drivers wear PPE. Monitor loading operations, the validity and proper execution of customer loading orders. Verify that the quantities and qualities loaded match the loading plans and invoices.</font></font></p><p><strong><font dir="auto" ><font dir="auto" >Incident Reporting & Improvement</font></font></strong><font dir="auto" ><font dir="auto" > : Continuously monitor the site's safety level and, in the event of an emergency or imminent risk endangering people, property, or the environment, take all necessary measures. Report anomalies and propose best practices through the progress tracking process and the malfunction log. Support, in accordance with the operating procedures defined with management, the companies involved in work carried out on the premises (site supervision).</font></font></p><p><strong><font dir="auto" ><font dir="auto" >IGP</font></font></strong><font dir="auto" ><font dir="auto" > : Carry out and follow up on planned general site inspections.</font></font></p><p><strong><font dir="auto" ><font dir="auto" >Maintenance</font></font></strong><font dir="auto" ><font dir="auto" > : Carry out the checks stipulated in the procedures and instructions according to the defined rules. Participate in the upkeep of the warehouse, maintenance, operational checks, and verification of the proper functioning of equipment and systems, as well as fire drills. Participate in the implementation of the Internal Emergency Plan. Perform general maintenance work (scraping, painting, cleaning, weeding, etc.). Complete maintenance documents (work orders, checklists, etc.).</font></font></p><p><strong><font dir="auto" ><font dir="auto" >Product Reception</font></font></strong><font dir="auto" ><font dir="auto" > : Monitor and control the receipt and shipment of petroleum products using all available means. Product Delivery & Mixture Recovery: Ensure, in accordance with procedures, the bunkering operations of ships, the delivery of white spirit, and the recovery of mixtures throughout Tunisia.</font></font></p><p><strong><font dir="auto" ><font dir="auto" >Tank gauging & stock management</font></font></strong><font dir="auto" ><font dir="auto" > : Gauging physical stocks in bins (working at height depending on physical ability).</font></font></p><p><strong><font dir="auto" ><font dir="auto" >Purging</font></font></strong><font dir="auto" ><font dir="auto" > : Carry out the purging of the fixed Jet A1 installations (supplies and filters).</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><font dir="auto" ><font dir="auto" >Secondary education level: 4th year of secondary school or equivalent (CAP/BTP)</font></font></li><li><font dir="auto" ><font dir="auto" >Experience in a similar role is highly desirable, ideally in a petroleum or sensitive sector environment.</font></font></li><li><font dir="auto" ><font dir="auto" >Knowing how to read instructions and work instructions</font></font></li><li><font dir="auto" ><font dir="auto" >Knowing how to fill out maintenance documents</font></font></li><li><font dir="auto" ><font dir="auto" >Demonstrate concentration and sound reasoning to react, adapt, and quickly resolve minor maintenance problems</font></font></li><li><font dir="auto" ><font dir="auto" >Technical knowledge or culture.</font></font></li><li><font dir="auto" ><font dir="auto" >Team spirit</font></font></li><li><font dir="auto" ><font dir="auto" >Physical fitness for exertion and working at heights</font></font></li><li><font dir="auto" ><font dir="auto" >Valid driver's license.</font></font></li></ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" ><font dir="auto" ><font dir="auto" >Software Support Advisor Accounting</font></font></font></font></p><p><font dir="auto" ><font dir="auto" ><br></font></font></p><p><font dir="auto" ><font dir="auto" >Provides technical support, on financial software, to clients, with the objective of resolving a given problem with maximum efficiency in order to optimize the customer relationship while respecting service objectives in qualitative and quantitative terms (call answering time, callback time, processing time, customer satisfaction rate, etc.).</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" ><font dir="auto" >Answering calls and customer communication: Using technical, writing, and follow-up tools. Clear and concise expression, both written and oral. Presenting a positive image of the company to our clients. Being attentive, available, flexible, and proactive. Basic accounting knowledge or experience with accounting software would be an asset.</font></font></p><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Reporting directly to the Delivery Manager, you will be responsible for the operational management of a team of HelpDesk technicians, ensuring compliance with procedures and commitments.</font></font></p><p><font dir="auto" ><font dir="auto" >Missions:</font></font></p><ul><li><font dir="auto" ><font dir="auto" >You manage daily production (priority management, planning, team task organization)</font></font></li><li><font dir="auto" ><font dir="auto" >You will be responsible for implementing procedures and managing knowledge.</font></font></li><li><font dir="auto" ><font dir="auto" >You will be responsible for the integration, support, and training of your team members.</font></font></li><li><font dir="auto" ><font dir="auto" >You are responsible for ensuring the optimal functioning of production while respecting objectives, particularly in terms of customer service quality (reporting, statistical monitoring).</font></font></li><li><font dir="auto" ><font dir="auto" >You are expected to contribute ideas to optimize the quality of service (participation in the technical committee).</font></font></li><li><font dir="auto" ><font dir="auto" >You participate in providing support to users.</font></font></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2><font dir="auto" ><font dir="auto" >Qualifications</font></font></h2><p><font dir="auto" ><font dir="auto" >You have initial experience in IT and have already coordinated a team of helpdesk and/or field technicians. Your autonomy, analytical and synthesis skills will be key criteria for success in this position.</font></font></p><ul><li><font dir="auto" ><font dir="auto" >Mastery of the fundamental trades of service desk and/or proximity.</font></font></li><li><font dir="auto" ><font dir="auto" >Technical knowledge of the environment used (business applications, diagnostic tools, office environment)</font></font></li><li><font dir="auto" ><font dir="auto" >Bachelor's degree plus a relevant qualification in computer science and/or a minimum of 3 years' experience in an equivalent position</font></font></li><li><font dir="auto" ><font dir="auto" >Supervision of a team 24/7</font></font></li></ul><p></p></section>
<h2 class="h5">Job description</h2>
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<span></span><p>The Operations Team Leader is the frontline driver of technical performance and team engagement. This position is responsible for managing frontline employees and daily production, as well as leading the execution of critical operational programs, including Autonomous Maintenance (AM) and Operational Excellence (OPEX) initiatives, that improve safety, quality, service, and cost. By closely connecting with employees, the Operations Team Leader builds engagement, fosters a culture of continuous improvement to maximize Overall Equipment Effectiveness (OEE) and optimize yield variances, and ensures that key performance indicators and daily performance goals are consistently achieved. The role is accountable for delivering strong business results and data-driven insights while sustaining positive employee relations, productive labor relations, ongoing team development along defined career pathways., and ensures that the area’s technical assets and people operate at peak efficiency.</p><br> <p><strong>Duties and Responsibilities</strong></p><br>
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<p>Direct and coordinate the activities of Technicians engaged in production, responsible for planning and establishing work schedules, assignments, and production sequences to ensure all production goals and demands are met</p><br>
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<p>Drive operational excellence (OPEX) and continuous improvement individually and among the team, adhere to all EHS, Quality, and Operational Efficiency standards, maintain KPIs, and lead in all OPEX initiatives and initiatives to optimize plant performance</p><br>
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<p>Track and analyze key performance indicators (KPIs) and prepare Plant Performance Reports regarding inventory loss/gain and formula or yield variances, and identify and implement process improvements</p><br>
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<p>Leads the Autonomous Maintenance (AM) program on the floor, maintaining action plans and ensuring tools are used correctly to drive program step progress and eliminate technical losses.</p><br>
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<p>Confer with other supervisors and facility leaders to coordinate operations and activities within or between departments to ensure seamless workflow</p><br>
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<p>Provides ongoing, real-time coaching and feedback to Technicians to build their technical competencies and self-sufficiency</p><br>
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<p>Coordinate technical training to ensure team members have the necessary skills and competencies to meet the business needs, provide ongoing coaching and feedback, and timely resolution of labor concerns</p><br>
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<p>Ensure strict adherence to EHS standards, Quality Assurance, Food Safety, and Good Manufacturing Practices (GMP), lead incident investigations and support corrective action plans, and provide direction for safety and quality issues</p><br>
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<p>Bachelor's Degree (Engineering, Supply Chain Management, or Business related field.)</p><br>
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<p>2+ years supervisory experience in a manufacturing environment</p><br>
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<p>Strong proficiency in SAP systems and FP&R Standards</p><br>
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<p>Proficiency with Google Suite applications</p><br>
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<p>Lean Six Sigma certification</p><br>
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<p>1+ year of working knowledge of production and process equipment, preferably in a processing industry such as food, chemicals or pharmaceuticals </p><br>
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<p>Ability to manage production activities, resource allocation, shift coordination, and schedule management to meet production goals</p><br>
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<p>Ensure adherence to Good Manufacturing Practices (GMP), Quality Assurance, Food Safety initiatives, safety policies, and environmental health standards</p><br>
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<p>Ability to communicate ideas clearly, listen to others, and promote efficient information flow</p><br>
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<p>Ability to manage conflict, seeking mutually beneficial solutions, and effectively handling labor relations issues</p><br>
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<p>Work collaboratively with internal and external partners, communicate effectively with leadership, and facilitate the </p></li></ul></div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><br></p><p><br></p><p><span ><font dir="auto" ><font dir="auto" >Experience: 5-7 years of technical and sales experience, ideally in the construction chemicals or technical industrial supply sector. Sector expertise: In-depth knowledge of regulatory, hygiene, and safety requirements specific to the Food & Beverage (HACCP standards, chemical resistance) and Oil & Gas (ATEX standards, harsh environments) industries. Technical skills: Mastery of complex B2B sales techniques (long sales cycles, technical/engineering contacts) and the fundamentals of international trade (Incoterms, regional road/sea logistics). Soft skills: Strong autonomy, resilience, intercultural adaptability, keen diplomacy, and excellent stress management in a complex industrial environment. Languages: Fluent French and Arabic (proficiency in Tunisian and Libyan Arabic is essential for fieldwork). Technical English required for communication with multinational companies and specification grids.</font></font></span></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><br></p><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Job Description Main Responsibilities Client Onboarding: Support new clients with the technical and strategic setup of their loyalty program. Adoption Monitoring: Analyze application usage data from clients and end consumers. Strategic Consulting: Propose engagement campaigns (promotions, challenges, rewards) to boost customer engagement. Retention and Renewal: Monitor customer account health (Health Score) to identify churn risks. Account Expansion: Identify upselling/cross-selling opportunities for premium features. Voice of the Customer (VoC): Relay customer feedback to the product teams to improve the application.</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" ><font dir="auto" >Experience: 3-5 years of experience in Customer Success, ideally in the SaaS, E-commerce, or Retail Tech sectors. Technical Skills: Proficiency with CSM tools (Gainsight, ChurnZero), CRMs (Salesforce, HubSpot), and data analytics tools (Tableau, Looker). Industry Expertise: Strong marketing background related to loyalty programs, customer data (CDP/CRM), and customer journeys. Soft Skills: Excellent communication, results-oriented, strong listening skills, and negotiation skills. Languages: Fluent in English and French, both written and spoken.</font></font></p><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Job Objective: To secure the adoption of the loyalty application by managing a portfolio of B2B clients (building materials retailers). The goal is to maximize the ROI of membership programs (mobile application) and ensure subscription renewals. Main Responsibilities: Client Onboarding: Support new clients in the technical and strategic setup of their loyalty program. Adoption Monitoring: Analyze application usage data by clients and end consumers. Strategic Consulting: Propose engagement campaigns (promotions, challenges, rewards) to boost customer engagement. Retention and Renewal: Monitor the health of client accounts (Health Score) to identify churn risks. Account Expansion: Identify upselling/cross-selling opportunities for premium features. Voice of the Customer (VoC): Relaying customer experience feedback to product teams to improve the application.</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><font dir="auto" ><font dir="auto" >Experience: 3-5 years of experience in Customer Success, ideally in the SaaS, E-commerce or Retail Tech sector.</font></font></li><li><font dir="auto" ><font dir="auto" >Technical skills: Proficiency in CSM tools (Gainsight, ChurnZero), CRMs (Salesforce, HubSpot) and data analysis tools (Tableau, Looker).</font></font></li><li><font dir="auto" ><font dir="auto" >Sector expertise: Solid marketing culture linked to loyalty mechanisms, customer data (CDP/CRM) and purchasing journeys.</font></font></li><li><font dir="auto" ><font dir="auto" >Soft Skills: Excellent communication, results orientation, strong listening skills and negotiation skills.</font></font></li><li><font dir="auto" ><font dir="auto" >Languages: Fluent in English and French, both spoken and written.</font></font></li></ul><p></p></section>
<h2 class="h5">Job description</h2>
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<p><strong>Tiered Approach</strong></p><br> <p>In line with the commitment to safeguard capacity and support personnel already in the Organization, a majority of UNDP UNCDF/UNV vacancies are advertised using a tiered application process whereby:</p><br> <ul> <li><strong>Tier 0</strong>: UNDP/UNCDF/UNV IP staff holding permanent (PA) and fixed-term (FTA) appointments, whose posts will be abolished, or contracts will be terminated or not renewed during 2026.</li> <li><strong>Tier 1</strong>: Other UNDP/UNCDF/UNV staff holding permanent (PA) and fixed-term (FTA) appointments</li> <li><strong>Tier 2</strong>: UNDP/UNCDF/UNV staff holding temporary appointments (TA), personnel on regular PSA contracts, and Expert and Specialist UN Volunteers</li> <li><strong>Tier 3 or no tier indicated</strong>: All other contract types from UNDP/UNCDF/UNV and other agencies, and other external candidates</li> </ul> <p>Please make note of the Tier(s) indicated in the vacancy title, if any, and ensure that you satisfy the eligibility to apply.</p><br> <p><strong>Office/Unit/Project Description </strong> </p><br> <br> <p> La nouvelle Stratégie Nationale de Lutte Contre l’Extrémisme Violent et le Terrorisme (SNLCEVT)1 2023-2027 de la Tunisie et son Plan d’Action National présentent une opportunité de renforcement des approches inclusives et coordonnées, répondant concrètement aux besoins des citoyens. La prévention occupe désormais une place centrale dans la stratégie nationale, qui repose sur une approche intégrée combinant des dimensions préventives, sociales, éducatives et culturelles à des mesures sécuritaires. </p><br> <br> <p> L’approche de prévention de l’extrémisme violent (PEV) du Programme des Nations Unies pour le Développement (PNUD) en Tunisie adopte une vision intégrée, visant à la fois les facteurs structurels de fragilisation de la cohésion sociale et les déclencheurs liés aux réponses sécuritaires. Le projet « TARABOT – Cohésion pour prévenir la violence » réalise cette approche, en bâtissant sur le partenariat entre le PNUD et la Commission Nationale de Lutte Contre le Terrorisme (CNLCT) qui a été établi en 2018. </p><br> <br> <p> En 2026-2029 la troisième phase du projet poursuit quatre objectifs spécifiques : </p><br> <br> <p>1.Les mécanismes de mise en œuvre de la SNLCEVT garantissent la coordination interministérielle, la transparence, la redevabilité et l’apprentissage pour une adaptation continue aux changements du contexte ; </p><br> <br> <p>2.Les jeunes des régions vulnérables accèdent à des espaces de jeunesse attractifs, renforçant leur inclusion, leurs compétences et leur résilience face aux comportements à risque ; </p><br> <br> <p>3.Les jeunes fragilisés par les comportements à risque ou en conflit avec la loi bénéficient de parcours de réhabilitation intégrés, favorisant leur réinsertion sociale et réduisant les risques de récidive ou de radicalisation ; </p><br> <br> <p>4.Le système de signalement et fichage appliqué à la PEV est révisé en conformité avec les droits de l’homme et les principes de l’État de droit. </p><br> <br> <p> À ce titre le PNUD recrute un.e Specialiste Technique Principal.e en Prévention de l’Extremisme Violent qui sera responsable de gérer la mise en œuvre du projet et conseiller les équipes du bureau pays du PNUD et les partenaires locaux sur les approches techniques et méthodologique appropriées. Ses principales missions seront de fournir un appui technique sur la thématique de la PEV et d’assurer le rôle de chef.fe de projet pour assurer que les activités soient mises en œuvre conformément aux plans annuels de travail établis. De même elle/il appuiera les efforts du bureau pays pour la mobilisation de ressources pour ce projet et d’autres interventions en lien avec la thématique. Elle/il appuiera le développement et le suivi de la mise en œuvre d’une stratégie commune au PNUD en Tunisie en matière de prévention de l’extrémisme violent et renforcement de la cohésion sociale, pour informer les actions sur cette thématique menées par d’autres projets du PNUD et maximiser les synergies programmatiques. Elle/il accompagnera les efforts du PNUD pour renforcer le partenariat sur cette thématique avec d’autres agences du système des Nations Unies en Tunisie et d’autres partenaires de développement tout en assurant le positionnement stratégique du bureau de pays. Elle/il renforcera la documentation et le partage de connaissances et de bonnes pratiques en matière de PEV en Tunisie et dans la région. </p><br> <br> <p><strong>Scope of Work </strong> </p><br> <br> <p><strong>1.Assurer la mise en œuvre du projet TARABOT :</strong> </p><br> <br> <ul> <li>Préparer des plans de travail annuels du projet ; </li> </ul> <br> <ul> <li>Coordonner la mise en œuvre des activités du projet conformément au plan de travail annuel et en conformité avec les politiques et procédures du PNUD et les priorités stratégiques du bureau pays ; </li> </ul> <br> <br> <ul> <li>Assurer le recrutement, supervision et évaluation de la performance du personnel et des consultants nécessaires à la mise en œuvre du projet ; </li> </ul> <br> <ul> <li>Gérer une équipe de projet solide et compétente, avec la capacité d’assurer un appui technique de haute qualité ; </li> </ul> <br> <ul> <li>Développer des termes de référence et notes conceptuelles concernant les activités programmées ; </li> </ul> <br> <ul> <li>Préparer des rapports périodiques de mise en œuvre du projet (état d’avancement, défis, opportunités, recommandations) ; </li> </ul> <br> <ul> <li>Organiser et faire le suivi des réunions du Comités de Pilotage (COPIL) du projet et préparation des rapports et présentations requises ; </li> </ul> <br> <ul> <li>Mise en œuvre d’un système de monitoring de progrès et du registre de risques et documentation des actualisations ; </li> </ul> <br> <ul> <li>Assurer le suivi du progrès du projet selon les indicateurs définis dans le document de projet et révision du cadre de résultats avec l’autorisation du COPIL, si nécessaire </li> </ul> <br> <ul> <li>Coordonner des évaluations et élaborations des systèmes de suivi et d’amélioration ; </li> </ul> <br> <ul> <li>Assurer la gestion financière des ressources du projet selon les règles du PNUD et les accords signés avec les bailleurs de fonds ; </li> </ul> <br> <ul> <li>Garantir la conformité avec les standards de programmation du PNUD (ex. assurance qualité, standards sociaux et environnementaux, modalités de gestion dans Quantum, etc.). </li> </ul> <br> <p><strong>2.Fournir une expertise technique dans le domaine de la prévention de l’extrémisme violent et le renforcement de la cohésion sociale :</strong> </p><br> <br> <ul> <li>Fournir une expertise substantive et apporter un appui technique en matière de prévention de l’extrémisme violent et de renforcement de la cohésion sociale au bureau du PNUD et aux partenaires nationaux, y compris la société civile ; </li> </ul> <br> <ul> <li>Contribuer aux exercices de planification stratégiques et à la révision/ évaluation de ces documents ; </li> </ul> <br> <ul> <li>Assurer l’intégration des thématiques transversales, telles que le genre, les droits de l’homme et ne laisser personne de côté ; </li> </ul> <br> <ul> <li>Coordonner le développement et le suivi de la mise en œuvre d’une stratégie commune du PNUD Tunisie en matière de renforcement de la cohésion sociale. </li> </ul> <br> <p><strong>3.Assurer et conseiller sur la mise en place et le renforcement de partenariats stratégiques (intra-UN, partenaires nationaux et internationaux) et contribuer à la mobilisation des ressources :</strong> </p><br> <br> <ul> <li>Assurer la coordination avec d’autres agences des Nations Unies dans le cadre du projet TARABOT ; </li> </ul> <br> <ul> <li>Assurer la coordination et l’alignement des intervention du PNUD en matière de PEV et renforcement de la cohésion sociale avec celles des principaux partenaires de développement en Tunisie ; </li> </ul> <br> <br> <ul> <li>Établir et renforcer des relations stratégiques avec des partenaires institutionnels tunisiens qui préfigurent des collaborations de long terme ; spécifiquement assurer la consolidation des relations avec la CNLCT et les ministères de l’Intérieur, des Affaires Sociales et de la Jeunesse et des Sports ; </li> </ul> <br> <ul> <li>Identifier les opportunités de financement dans le domaine de la PEV et renforcement de la cohésion sociale pour consolider l’appui financier au projet en cours et pour l’initiation de nouveaux projets et initiatives ; </li> </ul> <br> <ul> <li>Assurer la liaison et la consolidation de bonnes relations de collaboration avec les bailleurs de fonds du projet ; </li> </ul> <br> <ul> <li>Coordonner l’élaboration de briefs, notes conceptuelles et autres nouveaux documents de projet selon les règles du PNUD et les priorités des bailleurs de fonds/ partenaires. </li> </ul> <br> <p><strong>4.Assurer la gestion des connaissances et le partage des leçons apprises au sein du système des Nations Unies et avec les partenaires externes : </strong> </p><br> <br> <ul> <li>Renforcer la documentation et la production de connaissances à travers des activités de recherche et de suivi et évaluation ; </li> </ul> <br> <ul> <li>Promouvoir le partage d’information au niveau national, régional et global, notamment à travers les réseaux du PNUD ; </li> </ul> <br> <ul> <li>Établir et maintenir une collaboration étroite avec les bureaux régionaux du PNUD pour les États Arabes et l’Afrique en matière de PEV et renforcement de la cohésion sociale ; </li> </ul> <br> <ul> <li>Définir les complémentarités et synergies potentielles avec les autres initiatives du PNUD pour y inclure la perspective de prévention du PVE et renforcement de la cohésion sociale. </li> </ul> <br> <p>The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organisation. </p><br> <br> <p><strong>Institutional Arrangement</strong> </p><br> <br> <p>La/le Specialiste Technique Principal.e en Prévention de l’Extremisme Violent sera sous la supervision directe du Team Leader du Cluster Gouvernance. </p><br> <br> <p><strong>Competencies</strong> </p><br> <br> <p> La/le candidat.e devra démontrer les competence suivantes : </p><br> <br> <br> <p> <u>Compétences de base</u> </p><br> <br> <p><strong>Obtenir des résultats :</strong> </p><br> <br> <br> <p>LEVEL 3: Set and align challenging, achievable objectives for multiple projects, have lasting impact. </p><br> <br> <br> <br> <p><strong>Penser de manière innovante :</strong> </p><br> <br> <br> <p>LEVEL 3: Proactively mitigate potential risks, develop new ideas to solve complex problems. </p><br> <br> <br> <br> <p><strong>Apprendre en continu :</strong> </p><br> <br> <br> <p>LEVEL 3: Create and act on opportunities to expand horizons, diversify experiences. </p><br> <br> <br> <br> <p><strong>S'adapter avec agilité :</strong> </p><br> <br> <br> <p>LEVEL 3: Proactively initiate and champion change, manage multiple competing demands. </p><br> <br> <br> <br> <p><strong>Agir avec détermination :</strong> </p><br> <br> <br> <p>LEVEL 3: Think beyond immediate task/barriers and take action to achieve greater results. </p><br> <br> <br> <br> <p><strong>S'engager et collaborer :</strong> </p><br> <br> <br> <p>LEVEL 3: Political savvy, navigate complex landscape, champion inter-agency collaboration. </p><br> <br> <br> <br> <p><strong>Favoriser la diversité et l'inclusion :</strong> </p><br> <br> <br> <p>LEVEL 3: Appreciate benefits of diverse workforce and champion inclusivity. </p><br> <br> <br> <br> <br> <br> <p><u>People Management Competencies</u></p><br> <br> <p>Les competences PNUD en matière de gestion du personnel sont disponibles sur ce <u>site</u><u>.</u></p><br> <br> <p><u>Compétence transversales et techniques</u></p><br> <br> <p><strong>Domaine Thématique </strong></p><br> <br> <br> <p><strong>Nom </strong></p><br> <br> <br> <p><strong>Définition </strong></p><br> <br> <br> <br> <p><strong>Direction et stratégie organisationnelle</strong> </p><br> <br> <br> <p>Négociation et influence </p><br> <br> <br> <p>Capacité à s'entendre, à persuader les autres, à résoudre les points de divergence, à tirer parti de l'issue du dialogue, à négocier des solutions mutuellement acceptables par le biais de compromis et à créer des situations « gagnant-gagnant » </p><br> <br> <br> <br> <p><strong>Direction et stratégie organisationnelle</strong> </p><br> <br> <br> <p>Pensée systémique </p><br> <br> <br> <p>Capacité d'utiliser l'analyse objective des problèmes et le jugement pour comprendre comment des éléments interdépendants coexistent au sein d'un processus ou d'un système global, et pour examiner comment la modification d'un élément peut avoir un impact sur d'autres parties du système </p><br> <br> <br> <br> <p><strong>Développement des affaires </strong> </p><br> <br> <br> <p>Production de connaissances </p><br> <br> <br> <p>Capacité à faire des recherches et à transformer l'information en connaissances utiles, pertinentes pour le contexte ou répondant à un besoin exprimé </p><br> <br> <br> <br> <p><strong>Gestion organisationnelle</strong> </p><br> <br> <br> <p>Gestion de projet </p><br> <br> <br> <p>Capacité à planifier, organiser, hiérarchiser et contrôler les ressources, les procédures et les protocoles pour atteindre des objectifs spécifiques </p><br> <br> <br> <br> <p><strong>Gestion des partenariats</strong> </p><br> <br> <br> <p>Gestion des relations </p><br> <br> <br> <p>Capacité à s'engager avec un large éventail de partenaires publics et privés, à établir, à maintenir et/ou à renforcer les relations de travail, la confiance et la compréhension mutuelle </p><br> <br> <br> <br> <p><strong>Programme 2030 </strong> </p><br> <br> <br> <p>Paix </p><br> <br> <p>Prévention des conflits, consolidation de la paix et institutions réactives </p><br> <br> <br> <p>Prévention de l’extrémisme violent </p><br> <br> <br> <br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>As an integral part of the Customer Experience Department, this role will ensure client s satisfaction by providing technical and functional assistance to customers using our SaaS products (IPMS products, including Equinox Invention and Equinox Brand Proposal). This role requires a basic understanding of patent law and intellectual property concepts, as well as the ability to manage technical issues, troubleshoot software problems, and deliver exceptional customer service in a timely and efficient manger. The Customer Support Agent will respond to customer requests and follow the existing procedure to solve problems.</p><p>Principal Duties & Responsibilities:</p><ul><li>Ensure client s satisfaction (provide technical and functional support).</li><li>Receive incoming customers' calls and emails.</li><li>Respond to customer requests and follow the existing procedure to solve problems (use of a bug tracker), including troubleshooting software problems, systems performance issues, and user errors.</li><li>Support and educate the customer in the use of our Questel SaaS products (Equinox suite).</li><li>Communicate customers' requests for improvement of our SaaS products.</li><li>Ensure a proper follow-up with the clients.</li><li>Ensure good co-operation with Sales, Admin and Technical Teams.</li><li>Meet with customers to understand their needs and provide support solutions.</li><li>Ensure to be up-to-date on the latest product features and system updates.</li><li>Follow internal trainings for new and existing patent software functionality, troubleshooting techniques, and customer service best practices.</li><li>Collaborate with Internal key team members to ensure high level of customer service matching our SLA'S</li><li>Communicate effectively with regional and global leadership if escalation is needed.</li><li>Work on special projects and other duties as assigned by management</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.</p><p>Education and Experience:</p><ul><li>Master or licence degree or comparable work experience</li><li>Proficient in Microsoft Office Suite</li><li>Minimum of two years experience in SaaS customer support (B to B), with a good ability to understand and solve technical problems.</li><li>Experience in the use of Equinox tools</li><li>Basic knowledge of Patents filing procedures or Intellectual Property in general</li><li>Fluency in French and English / proficiency at written French and English are required.</li><li>A third European language (Italian, Spanish, German) are a plus.</li></ul><p>Skills:</p><ul><li>Time management</li><li>Customer oriented</li><li>Autonomy and team spirit</li><li>Strong interpersonal, customer service, and telephone skills, and able to maintain, strengthen, and develop relationships</li><li>Strong problem-solving skills</li><li>Taste for learning and listening</li><li>Tech friendly and technical versatility</li><li>Effective multi-tasking/prioritization skills</li><li>Effective written and oral communication skills</li></ul><p>Supervision Received:</p><ul><li>Supervision is provided by the Customer Support Manager, Equinox</li></ul><p>Physical/Sensory/Mental Demands:</p><ul><li>The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to individuals with disabilities to perform the essential functions.</li><li>Consistently standing and/or sitting with the ability to meet with other team members</li><li>Consistently operating a computer and other office productivity machinery</li><li>Remembering names and details</li><li>Maintaining confidentiality of all information that is or will be confidential and proprietary to Questel or Questel s clients'</li></ul><p></p></section>
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<b>Who We Are</b><p><b>ABOUT ENOVIS™</b></p><br><p>Enovis Corporation (NYSE: ENOV) is an innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows. Powered by a culture of continuous improvement, global talent and innovation, the Company’s extensive range of products, services and integrated technologies fuels active lifestyles in orthopedics and beyond. For more information about Enovis, please visit www.enovis.com.</p><br><p><b>What You'll Do</b></p><br><p>Manages the most complex production cells, such as molding areas. Handles a variety of tasks from repetitive to highly specialized non-repetitive production operations on complex assemblies. Adjusts and calibrates high-precision machinery, and uses advanced tools. Oversees detailed continuity checks and conducts stringent quality inspections in line with exacting quality standards. Demonstrates knowledge of complex assembly processes and problem-solving capabilities. Typically requires 2-4 years of related experience, with substantial independence in conducting tasks and making process improvements.</p><br><p><b><span>EQUAL EMPLOYMENT OPPORTUNITY</span></b><span><br>Enovis provides equal employment opportunities based on merit, experience, and other work-related criteria without regard to race, color, ethnicity, religion, national origin, sex, age, pregnancy, disability, veteran status, or any other status protected by applicable law. We also strive to provide reasonable accommodation to employees’ beliefs and practices that do not conflict with Enovis policies and applicable law. We value the unique contributions that every employee brings to their role with Enovis.</span></p><br> </div>
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<p><span>Valeo is a tech global company, designing breakthrough solutions to reinvent the mobility. We are an automotive supplier partner to automakers and new mobility actors worldwide. Our vision? Invent a greener and more secured mobility, thanks to solutions focusing on intuitive driving and reducing CO2 emissions. We are leader on our businesses, and recognized as one of the largest global innovative companies.</span></p><br><br><br><ul><li><p>Analyse customer requirements, legal regulations and internal specification to be applied in Testing strategies of products</p><br><br></li><li><p>Develop EOLT specifications for new equipments (Hardware & Software)</p><br><br></li><li><p>Design and develop complex test programs, process and systems to measure product functionality and integrality in the electrical and programming domains</p><br><br></li><li><p>Analyse test cases and failure, providing scenarios and proposing actions based on results</p><br><br></li><li><p>Checks product SW and Test Methodology/Coverage during DFT Design Review, with R&D interaction</p><br><br></li><li><p>May make himself some functional Tester software development and improvements</p><br><br></li><li><p>Checks the Functional Testers development (review of technical issues and planning)</p><br><br></li><li><p>Work with the Software Validation Team to ensure complete test coverage of all requirements</p><br><br></li><li><p>Analyze the customer specifications, legal requirements and internal specifications towards the development of electronic test plans</p><br><br></li><li><p>Support the creation of test equipment specifications and tester hardware specifications used in the development of automated test rack systems </p><br><br></li><li><p>Perform validation, capabilities, test coverage and stability performance of testers</p><br><br></li><li><p>Monitor testing TLR, analyse defects, and propose action plans to reduce</p><br><br></li><li><p>Validate PG RAISE and CdC standards which are created by M/D Standard Owners</p><br><br></li><li><p>Validate any change of standard propose by sites in new investments for Testing equipments</p><br><br></li><li><p>Validate the assembly line included on each CAA, in concept, cycle time and investment values</p><br><br></li><li><p>Contribute to product & process FMEA, assisting Testing technicians in daily activities</p><br><br></li><li><p>Support transition of newly developed processes into series production, providing process / equipment specification and qualification</p><br><br></li><li><p>Define activities to permit integration of Testing equipments into more complex manufacturing cells</p><br><br></li><li><p>Perform survey of equipment in continuous improvement & cost reduction mindset to optimize investments, material & labor costs</p><br><br></li><li><p>Develop an industrial cross-project competence</p><br><br></li><li><p>Promote the Valeo Industrial standard rules and procedures</p><br><br></li><li><p>Ensure the respect of Safety and Environment procedures of Valeo Group<br> </p><br><br></li></ul><p>PS: if the workload justifies it, the function can be divided in more than one person<br> </p><br><br><p><b>Job:</b></p><br><br>Test Engineer<p><b>Organization:</b></p><br><br>INDUSTRIAL TESTING<p><b>Schedule:</b></p><br><br>Full time<p><b>Employee Status:</b></p><br><br>Regular<p><b>Job Type:</b></p><br><br>Permanent contract<p><b>Job Posting Date:</b></p><br><br>2026-05-31<p><i>Join Us !<br>Being part of our team, you will join:<br>- one of the largest global innovative companies, with more than 20,000 engineers working in Research & Development<br>- a multi-cultural environment that values diversity and international collaboration<br>- more than 100,000 colleagues in 31 countries... which make a lot of opportunity for career growth<br>- a business highly committed to limiting the environmental impact if its activities and ranked by Corporate Knights as the number one company in the automotive sector in terms of sustainable development<br>More information on Valeo: <u><span>https://www.valeo.com</span></u></i></p><br><br><br> </div>
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<span>Who we are?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Tiktok Creator Partnerships Specialist today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Coordinate projects and provide day-to-day operational support across campaigns; Handle creator outreach, coordinate back-and-forth logistics, and negotiate rates and deliverables at scale; Manage creator pipeline — outreach, negotiation, contract, content, and payment — and follow up proactively to keep things up to date; Review and approve creator content drafts against brand and campaign guidelines; Send and track creator agreements; process payments on schedule; Maintain reporting on creator status, output, spend, and performance for stakeholders; Flag disputes or at-risk relationships to the internal team with clear context; Follow internal procedures and SOPs.<br> What you need to succeed in this role: Excellent English language skills (at least C1 level for both speaking and writing); Experienced with Google Sheets, Airtable, Linear, Slack, and TikTok, with the ability to pick up new tools quickly; Strong organizational skills with the ability to manage multiple partner relationships simultaneously; Experience building and maintaining tracking systems and reporting dashboards; Able to independently manage routine negotiations and approvals while knowing when to escalate; Availability to handle time-sensitive creator communications as needed; Proven ability to deliver tasks reliably and on schedule; Positive, proactive and responsible attitude; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).<br> Benefits: Schedule: Part-time, Monday through Friday, 4 hour shifts scheduled sometime between 7AM and 3PM (PDT); Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements.<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br></span> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><br></p><p>1. Technical enablement & expertise</p><ul><li>Evaluate, set up, and maintain a best-in-class citizen development toolkit for automation/RPA and AI (especially Microsoft Power Platform and 365 Copilot) to be used by business users.</li><li>Provide technical guidance and support to community members on solution design, architecture, and troubleshooting.</li><li>Support business users in translating their needs into scalable and robust technical solutions.</li><li>Beware of existing citizen dev solutions and business needs.</li><li>Proactively help in transferring solutions to areas where it makes sense.</li><li>Review, curate, and expand our internal citizen developer tools, a to-be-created solution marketplace, ensuring quality, reusability, and compliance with standards.</li><li>Contribute to a to-be-created Citizen Dev Knowledge Hub with technical best practices, documentation, blueprints, and how-to content.</li><li>Continuously identify and introduce new technologies and approaches that can scale across the company.</li><li>Act as a thought leader by exploring emerging AI/automation trends and translating them into practical solutions for the business in the context of citizen development.</li></ul><p>2. Community building, change & adoption</p><ul><li>Engage, inspire, and grow our (just-starting) global AI and Citizen Dev Community.</li><li>Design, organize, and run community initiatives such as global challenges, dashboards, expert-sharing sessions, office hours, and community meetups.</li><li>Develop and maintain a Knowledge Hub with best practices, FAQs, success stories, and training resources.</li><li>Design and deliver training programs for employees (from executives to citizen developers) to improve AI literacy, citizen development skills, and prompt engineering, either by yourself or with external partners.</li><li>Collect user feedback and translate it into actionable improvements for tools, processes, and training.</li><li>Continuously innovate and improve how we communicate AI and Citizen Dev transformation and foster engagement.</li><li>Act as a culture champion, promoting change adoption and storytelling that inspires people to see themselves as part of the transformation.</li></ul><p>3. Collaboration between business, IT & AI</p><ul><li>Besides with your internal business users and citizen developers, you work closely with AI Engineers, IT Professionals, and your peer AI Community Enabler to ensure seamless support for business users.</li><li>Bridge the gap between business and IT by clarifying and assessing business requests and requirements for AI and automation use cases</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Strong expertise in Microsoft Power Platform (Power Automate, Power Apps, Copilot Studio, Power BI) and Microsoft 365 Copilot</li><li>Experience with RPA tools and intelligent automation (MS Power Automate, plus awareness of other tools and their limitations).</li><li>Solid understanding and broad knowledge of Generative AI and GenAI tools (especially MS 365 Copilot, Copilot Chat).</li><li>Experience with GPT4All, open-source tools, ChatGPT (Enterprise), agentic AI is a plus.</li><li>Basic understanding and experience with programming languages and scripting, especially Python and VBA; experience working with AI-assisted coding tools (GitHub Copilot, Cursor, ), APIs and relational/non-relational databases is a plus.</li><li>Experience working with business users and translating their needs into technical solutions.</li><li>Good communicator and storyteller, both verbal and written, with a knack for making complex topics feel simple and actionable.</li><li>Empathetic mindset with strong user-centric thinking, especially when it comes to technology and change.</li><li>Strong organizational and facilitation skills (e.g., running workshops, meetups, or training sessions).</li><li>Motivation for change management, digital adoption, internal communications, or community building.</li><li>Curious, self-driven, and eager to continuously improve, experiment, and learn new tools.</li><li>Experience with workflow and data automation tools (e.g. KNIME).</li><li>Experience in scaling solutions and driving automation/AI programs at scale.</li><li>Experience with design thinking, user journey mapping, or internal communication strategy.</li><li>Knowledge about governance topics (responsible AI, data ethics, GDPR).</li><li>Certifications in Microsoft Power Platform or AI/Automation tools.</li></ul><p></p></section>
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<br><p><span>SYSTRA est un groupe international d’ingénierie et de conseil dans les infrastructures de transports ferroviaires et urbains.</span></p><br><br><p><span>Depuis plus de 65 ans, SYSTRA accompagne ses partenaires et ses clients sur toutes les phases d’un projet, de la conception à la réalisation et de la construction à la maintenance.</span></p><br><br><p><span>Fort de ses 12 000 collaborateurs, dont plus de la moitié à l’étranger, SYSTRA est un leader incontesté dans son secteur.</span></p><br><br>
Contexte
<br><p><span>Rattaché(e) au DIrecteur du développement basé en France, vous êtes notamment en charge :</span></p><br><br><p><span>- de la pertinence et de la qualité de l’offre produite notamment en ce qui concerne la méthodologie technique, l’organisation projet, l’offre financière, le staffing, les références, la gestion des risques et le planning. </span></p><br><br><p><span>- de la préparation et de la présentation des dossiers de soutenance auprès de nos clients.</span></p><br><br>
Missions/Responsabilités
<br><ul><li><span>Vous analysez les termes de référence des offres qui vont sont confiées, identifiez les parties prenantes et organisez la production de l’offre,</span></li><li><span>Vous coordonnez et pilotez la production de l’offre avec les équipes des départements Techniques et des partenaires,</span></li><li><span>Vous assistez le responsable commercial dans la mise au point des conventions de groupement,</span></li><li><span>Vous contribuez à la rédaction des offres (méthodologie, organisation, planning, coûts, risques, qualité), consolidez les différentes contributions et s’assurez de la cohérence de l’offre tant au niveau technique que financier,</span></li><li><span>Vous vous assurez de la conformité des offres aux exigences du client et de la stratégie d’offre convenue avec le responsable commercial,</span></li><li><span>Vous préparez la présentation de l’offre et les supports de communication et assistez le responsable commercial pendant la phase de négociation</span></li></ul>
Profil/Compétences <br><p><span>Diplômé(e) d'une formation à Bac+5, vous justifiez d'une première expérience dans la réponse aux offres commerciales</span></p><br><br><p><span>La connaissance des acteurs de l'ingénierie est un plus, à défaut vous avez travaillé dans le milieu industriel ou dans le BTP</span></p><br><br><p><span><span>Vous êtes reconnu(e) po</span></span></p></div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><b>Job description </b><div> <div> <p><font dir="auto" ><font dir="auto" > We are recruiting: Senior BI Developer</font></font></p> <p> Lieu : Tunis, Tunisia</p> <p><font dir="auto" ><font dir="auto" > Contract type: Permanent, full-time</font></font></p> <p><font dir="auto" ><font dir="auto" > Desired start date: ASAP</font></font></p> <p> </p> <p><font dir="auto" ><font dir="auto" >Veo Worldwide Services, a European multinational specializing in B2B services, has been established in Tunisia since 2017 with offices in Sousse and Tunis. The company offers professional services in various fields such as international trade, logistics, human resources, finance, and IT.</font></font></p> <p><font dir="auto" ><font dir="auto" ><b> Your mission:</b></font></font></p> <p><font dir="auto" ><font dir="auto" >As a Senior BI Developer, you will play a key role in the design and development of robust and scalable Business Intelligence solutions, in collaboration with business and data teams.</font></font></p> <p> </p> <p><font dir="auto" ><font dir="auto" >Your responsibilities include:</font></font></p> <p> </p> <p><font dir="auto" ><font dir="auto" > Design and develop reports, dashboards and data models with IBM Cognos</font></font></p> <p><font dir="auto" ><font dir="auto" > Collaborating with third-party teams to identify and formalize reporting needs</font></font></p> <p><font dir="auto" ><font dir="auto" > Optimize report performance and ensure data accuracy</font></font></p> <p><font dir="auto" ><font dir="auto" > Participate in data modeling and BI governance</font></font></p> <p><font dir="auto" ><font dir="auto" > Collaborating with the DWH and ETL teams to ensure seamless data integration</font></font></p> <p><font dir="auto" ><font dir="auto" > Provide technical guidance to junior profiles and contribute to code reviews</font></font></p> <p><font dir="auto" ><font dir="auto" > Maintaining active monitoring of BI tools and emerging trends</font></font></p> <p> </p> </div> </div><b> Job requirements </b><div> <div> <p> </p> <p><font dir="auto" ><font dir="auto" ><b> Search profile:</b></font></font></p> <p><font dir="auto" ><font dir="auto" > Bachelor's degree (or higher) in computer science, information systems or equivalent</font></font></p> <p><font dir="auto" ><font dir="auto" > 5+ years of experience in BI, including a minimum of 3 years with </font></font><strong><font dir="auto" ><font dir="auto" >IBM Cognos</font></font></strong> </p> <p> Ma trise de : Cognos Report Studio, Dashboarding, Framework Manager, Data Modules, SQL (Oracle, SQL Server, Postgres)</p> <p><font dir="auto" ><font dir="auto" > Good understanding of data models (star, snowflake)</font></font></p> <p><font dir="auto" ><font dir="auto" > Excellent analytical and communication skills</font></font></p> <p><font dir="auto" ><font dir="auto" > French and English minimum level B1</font></font></p> <p><font dir="auto" ><font dir="auto" > These are a plus:</font></font></p> <p><font dir="auto" ><font dir="auto" > Knowledge of other BI tools: Power BI, Tableau</font></font></p> <p> Certification IBM Cognos</p> <p><font dir="auto" ><font dir="auto" > Experience with Agile methodologies</font></font></p> <p> </p> <p><font dir="auto" ><font dir="auto" > What we offer:</font></font></p> <p><font dir="auto" ><font dir="auto" > Permanent contract and integration into an experienced team</font></font></p> <p><font dir="auto" ><font dir="auto" > High value-added international projects</font></font></p> <p><font dir="auto" ><font dir="auto" > A stimulating and results-oriented BI environment</font></font></p> <p> </p> <p><font dir="auto" ><font dir="auto" > Want to join a company that puts data at the heart of its strategy?</font></font></p> <p><font dir="auto" ><font dir="auto" >Apply now to Veo Worldwide Services Tunis and give a new boost to your Business Intelligence career.</font></font></p> <p> </p></div></div></div></section>
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<span>Key ResponsibilitiesTechnical Presales Support Collaborate with sales teams to understand customer business and technical requirements in KSA and UAE Design and propose suitable technical solutions aligned with customer needs.<br> Prepare technical proposals, solution architectures, and statements of work.<br> Conduct product presentations, demonstrations, and proof-of-concept (POC) sessions.<br> Respond to RFPs, RFIs, and RFQs with technical and functional inputs.<br> Assist in effort estimation, BOM preparation, and solution sizing.<br> Customer Engagement Participate in customer meetings, workshops, and discovery sessions.<br> Explain technical concepts clearly to both technical and non-technical stakeholders.<br> Build trusted relationships with customers, partners, and internal teams.<br> Address customer technical concerns and provide recommendations.<br> Solution Design & Documentation Prepare high-level and low-level solution designs when required.<br> Create architecture diagrams, implementation approaches, and integration workflows.<br> Ensure proposed solutions follow best practices, scalability, security, and compliance standards.<br> Collaboration Coordinate with engineering, delivery, product, and support teams.<br> Work closely with project managers and solution architects during transition to delivery.<br> Support continuous improvement of presales assets, templates, and demo environments.<br> Market & Product Knowledge Stay updated on industry trends, competitor solutions, and emerging technologies.<br> Maintain strong understanding of company products, services, and capabilities.<br> Required Qualifications Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field.<br> 3–6 years of experience in presales, solution engineering, systems engineering, or technical consulting.<br> Experience in preparing technical proposals and responding to RFPs.<br> Strong understanding of enterprise IT solutions, cloud technologies, integrations, and software architectures.<br> Excellent communication and presentation skills.<br> Ability to work in a fast-paced, customer-facing environment.<br> Preferred Skills Experience with cloud platforms such as Azure, AWS, or Google Cloud.<br> Knowledge of APIs, integrations, databases, and enterprise applications.<br> Familiarity with cybersecurity, infrastructure, data, or AI solutions is a plus.<br> Experience with diagramming and documentation tools (Visio, Draw.<br>io, etc.). Relevant technical certifications are advantageous.<br> Soft Skills Strong analytical and problem-solving abilities.<br> Customer-oriented mindset.<br> Strong teamwork and collaboration skills.<br> Ability to manage multiple opportunities simultaneously.<br> Good negotiation and stakeholder management skills.<br> KPIs / Success Metrics Quality and timeliness of technical proposals.<br> Win rate contribution.<br> Customer satisfaction during presales engagements.<br> Accuracy of solution sizing and estimations.<br> Number of successful demos and POCs delivered.<br></span> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>We are seeking an experienced SAP Manager to lead the end-to-end implementation of SAP S/4HANA in a Private Cloud environment. This role will be responsible for program leadership, solution design oversight, stakeholder alignment, system integration, risk management, and successful deployment of the S/4HANA platform. The ideal candidate will have strong expertise in SAP transformations, deep understanding of S/4HANA architecture, and experience managing cross-functional global teams through large-scale ERP implementations. Key Responsibilities Program & Project Leadership Lead the full lifecycle implementation of SAP S/4HANA (Discover, Prepare, Explore, Realize, Deploy, Run phases). Define project scope, timelines, milestones, and resource plans. Manage internal teams, system integrators, and third-party vendors. Ensure alignment with executive leadership and business stakeholders. Oversee budget management, cost control, and reporting. Solution & Technical Oversight Provide architectural guidance for S/4HANA Private Cloud deployment. Drive Fit-to-Standard workshops and ensure best practice adoption. Oversee system integrations (SAP and non-SAP applications). Ensure data migration strategy, governance, and validation. Manage security, compliance, and infrastructure coordination. Change & Stakeholder Management Lead organizational change management and communication strategy. Facilitate executive steering committee meetings. Ensure user adoption through training and enablement programs. Risk & Quality Management Identify and mitigate project risks and issues. Ensure testing strategy (Unit, SIT, UAT, Regression) is executed effectively. Maintain quality standards and governance controls. Post-Go-Live Support Oversee hypercare and transition to support model. Drive continuous improvement initiatives post-implementation.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Bachelor s degree in Information Technology, Business, or related field (Master s preferred).</p></li><li><p>8+ years of SAP experience, with at least 3+ years leading S/4HANA implementations.</p></li><li><p>Proven experience with S/4HANA Private Cloud deployments.</p></li><li><p>Strong understanding of SAP modules (e.g., FI/CO, MM, SD, PP, EWM).</p></li><li><p>Experience with data migration tools, integrations (API, IDoc, middleware), and SAP Fiori.</p></li><li><p>Strong leadership and stakeholder management skills.</p></li></ul><p>Preferred Qualifications</p><ul><li><p>SAP S/4HANA certification.</p></li><li><p>Experience working with global rollouts.</p></li><li><p>Familiarity with RISE with SAP offerings.</p></li><li><p>Knowledge of Agile / Activate methodology.</p></li></ul><p>Key Competencies</p><ul><li><p>Strategic thinking and enterprise architecture understanding</p></li><li><p>Strong decision-making and risk mitigation capabilities</p></li><li><p>Executive communication and influencing skills</p></li><li><p>Vendor and contract management</p></li><li><p>Change leadership</p></li></ul><p>Expertise required (one of the below)</p><ul><li><p>Procurement Consultant</p></li><li><p>Finance DRC Functional Lead</p></li><li><p>Integration Architect</p></li><li><p>ARIBA Logistics-TM Architect</p></li><li><p>EHS Architect</p></li><li><p>Data Migration Test Automation lead</p></li><li><p>Purchasing Solution Lead</p></li><li><p>Ariba Solution Lead</p></li><li><p>Integration Solution Lead</p></li><li><p>C4C Solution Lead</p></li><li><p>HR/SF Solution Lead</p></li></ul><p></p></section>