وظائف مدير الخدمات اللوجستية في تونس

<p>Introduction Established in 1951, IOM is a Related Organization of the United Nations and the leading UN agency in the field of migration. Working closely with governmental, intergovernmental and non-governmental partners, IOM promotes humane and orderly migration for the benefit of all. It saves lives and protects people on the move, drives solutions to displacement, and facilitates pathways for regular migration, while providing services and advice to governments and migrants. IOM is committed to fostering a respectful, inclusive and supportive workplace where all employees can thrive professionally and feel valued. By creating such an environment, IOM aims to better harness the full potential of migration and strengthen its support to people on the move. IOM invites candidates from diverse backgrounds to apply and provides reasonable accommodation throughout the recruitment process when required. Learn more about IOM s workplace culture at IOM workplace culture | International Organization for Migration Applications are welcome from internal and external candidates. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. For the purpose of this vacancy, internal and internal-equivalent candidates are considered as first-tier candidates. Organizational Context and Scope Under the overall guidance of the head of RMU and the direct supervision of the Supply chain Officer, the incumbent will be responsible and accountable for providing necessary support to the following tasks and responsibilities in IOM Tunis office:</p><p>Carry out and support coordination of procurement activities in the office, including revision and consolidation of purchase request forms, organization and evaluation of bidding processes and follow up on purchase orders until the successful delivery of the products or services and timely payment to suppliers. Assist supervisors in more complex, higher-value purchases. Support the development of procurement plans to optimize purchasing power and facilitate the implementation of project activities. Participate in negotiations of terms and conditions of purchases and help resolve issues related to the delivery of goods and services. Provide technical guidance to requisitioners and all staff in the office on preparation of specifications and procurement instructions and procedures. Participate in the development, evaluation, and updating of systems and procedures for procurement; suggest areas for improvement and risk-mitigation measures . Identify local and international suppliers and service providers; participate in their evaluation taking into consideration quality, prices, reliability, and services and the organization s best interests. Contribute to the development of tools for tracking of contracts, agreements, and progress toward the achievement of the procurement plans and schedules. Coordinate the maintenance of files with all required documentation and the preparation and timely submission of reports and statistics. Provide specialized support in the planning, implementation and monitoring of supply chain activities related to property and asset management, warehousing, insurance coverage, maintenance, and transportation. Coordinate supply chain operations with other UN Agencies, partners, and government authorities. Plan and coordinate fleet activities of the office and monitor fuel consumption and maintenance of vehicles. Coordinate service and maintenance of office facilities and equipment and a continued supply of all essential utilities and items used in the office. Provide training and guidance to the junior SCM staff of CO, while supervising, monitoring, evaluating and supporting their professional and career development. Participate and engage actively in the UN inter-agency meetings and forums related to supply chain management. Collaborate on sharing resources to achieve common goals and implementation of UN global initiatives Perform other duties as may be assigned.</p><p><strong>Desired Candidate Profile</strong></p><h3>Required Qualifications and Experience</h3><p>Education Masters degree in Business Administration, Accounting, Logistics, Supply Chain Management or a related field from an accredited academic institution with four years of relevant professional experience; or High school diploma with six years of relevant professional experience Certification in Procurement, Logistics or Supply Chain Management is an advantage Accredited Universities are those listed in the UNESCO World Higher Education Database.</p><p>Experience Experience in procurement and logistics and working with service providers and vendors; Experience with asset management process; Experience working with IOM/UN Procurement and Logistics Rules and Procedures is an advantage; Experience working in an international organisation in a multi-cultural setting an advantage; Experience in training and coordinating teams.</p><p>Skills High level of computer literacy; Ability to work with national and international institutions; Ability to prepare clear and concise report; Demonstrated ability to and exercise sound judgment; Ability to supervise staff and coordinate administrative activities; Excellent communication and negotiation skills; Ability to establish realistic resource requirements to meet IOM needs.</p><p>Languages All IOM staff members in all categories are required to be fluent in one of the IOM's official languages (English, French, Spanish). For this position, Arabic, French &amp; English Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.</p><h3>Required Competencies</h3><p>IOM s competency framework can be found at this link . Competencies will be assessed during the selection process.</p><h3>Values</h3><p>- all IOM staff members must abide by and demonstrate these five values: Inclusion and respect for diversity : Respects and promotes individual and cultural differences. Encourages diversity and inclusion. Integrity and transparency : Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct. Professionalism : Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges. Courage : Demonstrates willingness to take a stand on issues of importance. Empathy : Shows compassion for others, makes people feel safe, respected and fairly treated.</p><h3>Core Competencies behavioural indicators Level 2</h3><p>Teamwork : Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results. Delivering results : Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes. Managing and sharing knowledge : Continuously seeks to learn, share knowledge and innovate. Accountability : Takes ownership for achieving the Organization s priorities and assumes responsibility for own actions and delegated work. Communication : Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.</p><h3>Managerial Competencies behavioural indicators Level 2, if with direct reports</h3><p>Leadership : Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization s vision. Assists others to realize and develop their leadership and professional potential. Empowering others : Creates an enabling environment where staff can contribute their best and develop their potential. Building Trust : Promotes shared values and creates an atmosphere of trust and honesty. Strategic thinking and vision : Works strategically to realize the Organization s goals and communicates a clear strategic direction. Humility : Leads with humility and shows openness to acknowledging own shortcomings.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>As the world works and lives faster, FIS is leading the way.&nbsp; Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: <i>Are you FIS?</i></p><br><p><b>About the role:</b></p><br><p>As a Senior Production Support Analyst working the US shift, you’ll be working with global clients to:</p><br><ul><li>Support FIS Credit Risk Manager, FIS Risk Analytics Manager, and FIS Enterprise Risk Hub applications</li><li>Install application release updates for these applications</li><li>Lead SRE projects for the applications</li><li>Support the platform’s migration from an FIS-hosted environment to AWS</li><li>Provide production support during North American business hours</li></ul><p><b>About the team:&nbsp;&nbsp; <br></b>Be a part of a team of analysts who</p><br><ul><li>Support the production systems of major financial institutions</li><li>Manage changes to those systems</li><li>Ensure compliance with policy and standards</li></ul><p><b>What you will be doing:</b></p><br><p>As a Senior Production Support Analyst, you will play a crucial role in supporting live software systems for multiple clients. This role provides an opportunity to build and maintain daily connections with key internal stakeholders, including the Client Experience and Professional Services teams.</p><br><p>Responsibilities include:</p><br><ul><li>Ownership of processes and data structures</li><li>Issue investigation and resolution</li><li>Basic Microsoft Windows administration</li><li>Basic SQL Server administration</li><li>General troubleshooting</li><li>Supporting and troubleshooting applications hosted in AWS</li><li>Applying AWS expertise to support the migration from an FIS-hosted environment to AWS</li><li>Supporting the hosting, monitoring, and ongoing stability of AWS-based applications</li><li>Leading incident investigations, root-cause analysis, and resolution of complex production issues</li><li>Working the US shift to provide consistent support to North American clients and business operations</li></ul><p><b>What you will need:</b></p><br><ul><li>Technical proficiency, including knowledge of operating systems such as Windows, databases, networking fundamentals, and troubleshooting methodologies</li><li>Strong, hands-on AWS experience, ideally at an advanced or near-expert level</li><li>Experience supporting, hosting, monitoring, and troubleshooting AWS applications in a production environment</li><li>The ability to analyze complex technical issues, identify root causes, and develop effective solutions</li><li>A logical and methodical approach to problem-solving</li><li>Effective communication skills for interacting with technical and non-technical stakeholders</li><li>The ability to articulate technical concepts clearly and concisely, both verbally and in writing</li><li>Significant prior experience in production support, customer service, or technical support roles</li><li>The ability to lead complex incident resolution and coordinate with multiple stakeholders</li><li>Adaptability and willingness to learn new technologies and tools as needed</li><li>The ability to work the US shift on a regular basis</li></ul><br><p><b>Added bonus if you have:</b></p><br><ul><li>Prior experience supporting the FIS Credit Risk Manager application</li></ul><p><b>What we offer you:<br></b>At FIS, you can learn, grow and make an impact in your career. Our benefits include:&nbsp;&nbsp;</p><br><ul><li>Flexible and creative work environment&nbsp;</li><li>Diverse and collaborative atmosphere&nbsp;&nbsp;</li><li>Professional and personal development resources&nbsp;</li><li>Opportunities to volunteer and support charities&nbsp;</li><li>Competitive salary and benefits</li></ul><br><p><span><b>#LI-RB1</b> <b>#LI-Hybrid</b></span></p><br><p><b>Privacy Statement</b></p><br><p>FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.</p><br><p><b>Sourcing Model</b></p><br><p>Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.</p><br><p>#pridepass</p><br> </div>

<p><b>. Responsibilities</b></p><p><br></p><p>Under the supervision of the DESAIN Project Manager and the Head of Mission of ICU Tunisia, the Project Assistant will be responsible for:</p><p><br></p><p>To ensure the daily administrative, logistical and operational monitoring of the DESAIN project activities.</p><p>Organize meetings, workshops, seminars, training sessions and field trips for the team.</p><p>Drafting meeting minutes, reports, periodic activity reports and follow-up summaries.</p><p>Ensure the management, classification and systematic archiving of project documentation (contractual documents, deliverables, correspondence, supporting documents).</p><p>Supporting the preparation and monitoring of payment files, service or purchase contracts, narrative and financial reports related to the project.</p><p>Maintain day-to-day administrative liaison with project partners, including local representatives from the public and private sectors.</p><p>Conduct field visits to monitor project activities or to collect documentation or information important for the smooth running of the project.</p><p>Contribute to the development and dissemination of internal and external communication materials for the DESAIN project.</p><p>5. Desired Profile</p><p><br></p><p>Training</p><p><br></p><p>University degree (Bachelor's or Master's) in management, business administration, sustainable development, environmental science, energy engineering or a similar discipline.</p><p>Professional experience</p><p><br></p><p>Professional experience of between 2 and 4 years in administrative support or development project management.</p><p>Proven experience in at least one of the following areas is required (experience in two or three areas will be a significant asset):</p><p>Operational and/or logistical support for international cooperation projects of NGOs;</p><p>Administrative and financial monitoring of environmental, energy or sustainable development projects;</p><p>Organization of multi-stakeholder events and management of partner relationships.</p><p>Prior experience on projects funded by international donors (UN, EU, bilateral agencies or others) is required.</p><p>Required supporting documents</p><p><br></p><p>Two contact details for reference persons (hierarchical superior or project manager) who can be contacted for verification.</p><p>6. Required skills</p><p><br></p><p>Good knowledge of administrative and logistical management procedures for development cooperation projects.</p><p>Excellent command of French and English (spoken and written).</p><p>Perfect mastery of the Office suite (Word, Excel, PowerPoint) and online collaborative work tools (Calendar, Drive, meeting tools).</p><p>Excellent writing, summarizing and document management skills.</p><p>Strong sense of organization, rigor, autonomy and team spirit.</p><p>Ability to manage task priorities and meet tight deadlines.</p><p><strong>Desired Candidate Profile</strong></p><ul><li><br></li></ul>

<p>We are searching for an individual or an organization based in Africa (Algeria, Benin, Burkina Faso, Burundi, Cameroon, Central African Republic, Chad, Comoros, Congo (Republic), Democratic Republic of Congo (D. R. C), Cote d'Ivoire, Djibouti, Gabon, Guinea, Madagascar, Mali, Mauritania, Morocco, Niger, Senegal, Togo and Tunisia) with a social compliance background to work with our Client Services team on a freelance or consultancy basis (part-time) and help us effectively collaborate with and service a diverse portfolio of clients and their suppliers in the aforementioned countries. With a workers rights and supplier engagement background, and a keen interest and capacity for the use of technology, we are looking for a candidate that will engage with workers, suppliers and brands in the aforementioned countries to drive meaningful impact. Working with the Client Services team, they will be responsible for introducing our digital worker engagement programs to suppliers (both virtually and on site when possible), getting management buy-in, training management on the platform usage, engaging with workers and promoting participation, managing grievance cases, and liaising between all stakeholders to achieve positive outcomes for all. The role will require flexibility and agility to take on various tasks and work remotely with a global team. The role will require some evening meetings to communicate with the team based in Canada and Europe. If the role sounds like a good fit for you, we d love to hear from you.</p><p>What you ll do:</p><ul><li>Lead the deployment of digital worker voice programs in workplaces in French Speaking African Nations.</li><li>Lead supplier platform training and technical support</li><li>Lead case management of grievances in programs that have a digital grievance mechanism - liaising and collaborating with suppliers and brands</li><li>Be available for investigation and remediation support if requested by brands</li><li>Support the development and updating of supplier and worker onboarding materials</li><li>Own regular communication with supplier management - from program introduction to status check-ins</li><li>Liaise with internal stakeholders including the Director of Client Services, Client Services Senior Managers and Managers and Deployment Team to ensure effective deployment</li><li>Gather client and supplier feedback and ideas to inform platform advancements</li></ul><p><em>Note: Each project has its unique scope of work. Not all the responsibilities listed above will be needed for every project assigned. The scope of work will outline the specific responsibilities needed.</em></p><p><strong>Desired Candidate Profile</strong></p><h2>Qualifications</h2><p>Your preferred profile:</p><ul><li>Social compliance or labour rights background with knowledge and experience in supply chains, corporate sourcing, ethical procurement, grievance mechanisms, social impact, sustainability, international development, social impact tech, and/or business and human rights</li><li>5+ years experience working within the global supply chain industry, delivering social or labour impact projects</li><li>Excellent communication skills, both oral and written, in both English and French is required.</li><li>Organized, conscientious and accountable</li><li>Experience in customer / client services and delivery</li><li>Occasional travel nationally may be required</li></ul><p>What sets you apart:</p><ul><li>Understanding of labour, human and community rights issues in global supply chains</li><li>Knowledge and experience in community relations, corporate social responsibility programs</li><li>Experience with adopting new technology and train others to do the same</li><li>Self-motivated with a tolerance for ambiguity and change, with high desire to take ownership of projects</li><li>Passion for equality and safe workplaces</li><li>Familiarity with the auditing industry and international certification standards (i.e. BSCI, ETI, SA8000), internal and external grievance mechanisms, industry associations, and sustainability entities (i.e. SEDEX) is a plus</li></ul><p>If you are interested, please submit your resume, cover letter along with your proposed rates.</p>

<p><b>JOB SUMMARY</b> Acts as the Manager on Duty during overnight shifts. Supervises night shift associates and ensures compliance with hotel policies, procedures, and service standards. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.</p><p><b>CORE WORK ACTIVITIES</b></p><p>Maintaining Guest Services and Front Desk Goals</p><p>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Develops specific goals and plans to prioritize, organize, and accomplish your work. Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results. Understands the impact of department s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.</p><p>Supporting Management of Front Desk Team</p><p>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and building mutual trust, respect, and cooperation among team members. Serving as a role model to demonstrate appropriate behaviors. Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees absence. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.</p><p>Ensuring Exceptional Customer Service</p><p>Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Responds to and handles guest problems and complaints. Sets a positive example for guest relations. Empowers employees to provide excellent customer service. Observes service behaviors of employees and provides feedback to individuals. Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction. Ensures employees understand customer service expectations and parameters. Interacts with guests to obtain feedback on product quality and service levels. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</p><p>Managing Projects and Policies</p><p>Implements the customer recognition/service program, communicating and ensuring the process. Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates. Supervises same day selling procedures to maximize room revenue and control property occupancy. Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures. Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.</p><p>Additional Responsibilities</p><p>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. Performs all duties at the Front Desk as necessary. Runs Front Desk shifts whenever necessary. Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.</p><p><strong>Desired Candidate Profile</strong></p><p>Education and Experience</p><p>High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.</p><p>OR</p><p>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</p>

<p>As an Quality Inspector, you ll be reporting to Inspector Team Leader or Operations Manager and working as part of our Operations department. The purpose of QIMA s Operations team is to deliver our industry-leading services to our clients while ensuring that all the work we do is performed to the QIMA standard of quality. Your main duties will revolve around on-site quality inspections of our clients products. Check email daily to receive inspection documents. Attend to inspections on time and communicate with supplier in a professional way. Perform the inspection of the merchandise according with company procedures. Supervise the stuffing of the containers according with company procedures. Fulfill inspection reports according with company procedures and timelines.</p><p><strong>Desired Candidate Profile</strong></p><p>Experience in quality management, especially softlines/ garments/ textiles/ footwear (2 years or more); Knowledge of AQL standards, as well as relevant safety and quality regulations; Good command of English (spoken and written); Great attention to detail and strong professional ethics.</p>

<p><b>JOB SUMMARY</b></p><p><br></p><p>&nbsp;Position has responsibility for supervising and coordinating activities of employees delivering spa services, including salon, skin care, program coordination, reservations, reception desk, massage and locker room areas. Position focuses on ensuring guest and employee satisfaction and achieving the operating budget.</p><p>Supporting Management of Spa Operations and Budgets Assumes the responsibilities of the Spa Director in his/her absence. Ensures all employees have the proper supplies, equipment and uniforms. Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department. Manages supplies and equipment inventories within budget. Maintains cleanliness of spa and related areas and equipment. Understands the impact of department s operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals.</p><p>Ensuring and Delivering Exceptional Customer Service Sets a positive example for guest relations. Interacts with guests to obtain feedback on product quality and service levels. Handles guest problems and complaints. Empowers employees to provide excellent customer service. Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement. Strives to improve service performance.</p><p>Conducting Human Resources Activities Solicits employee feedback, utilizing an open door policy and reviewing employee satisfaction results to identify and address employee problems or concerns. Ensures employees understand expectations and parameters. Brings issues to the attention of the department manager and Human Resources as necessary. Observes service behaviors of employees and providing feedback to individuals. Participates in employee progressive discipline procedures. Participates in an on-going employee recognition program. Reviews comment cards and guest satisfaction results with employees. Supports a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job. Supervises on-going training initiatives and conducting training when appropriate. Establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team. Celebrates successes and publicly recognizes the contributions of team members. Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. Assists the Spa Director in managing the day-to-day operations of the spa as necessary.</p><p><strong>Desired Candidate Profile</strong></p><p>Education and Experience High school diploma or GED; 2 years experience in the spa, guest services, or related professional area.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>As the world works and lives faster, FIS is leading the way.&nbsp; Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: <b>Are you </b><i><b>FIS</b></i><b>?</b></p><br><p><b><u>About the role:</u></b>As a <b>Production Support Analyst</b>, you’ll be working with global clients to:</p><br><br><ul><li>Support FIS Credit Risk Manager, FIS Risk Analytics Manager, and FIS Enterprise Risk Hub applications</li><li>Install application release updates for these applications</li><li>Lead SRE projects for the applications</li></ul><p><b><u>About the team:</u><br></b>Be a part of a team of analysts who</p><br><ul><li>Support the production systems of major financial institutions</li><li>Manage changes to those systems</li><li>Ensure compliance with policy and standards</li></ul><p><b><u>What you will be doing:</u></b></p><br><p>As a Production Support Analyst, you will play a crucial role in supporting live software systems for multiple clients. This role provides an opportunity to build and maintain daily connections with key internal stakeholders, including the Client Experience and Professional Services teams.&nbsp; </p><br><p><span>Responsibilities include:</span></p><br><ul><li>Ownership of processes and data structures</li><li>Issue investigation and resolution</li><li>Basic Microsoft Windows administration</li><li>Basic SQL Server administration</li><li>General troubleshooting</li></ul><p><b><u>What you will need:</u></b></p><br><p>As candidate for Production Support Specialist will require:</p><br><ul><li>Technical Proficiency including knowledge of operating systems (such as Windows), databases, networking fundamentals, and troubleshooting methodologies.</li><li>The ability to analyze complex technical issues, identify root causes, and develop effective solutions is crucial for success in this role. Candidates should demonstrate a logical and methodical approach to problem-solving.</li><li>Effective communication skills for interacting with both technical and non-technical stakeholders. Candidates must be able to articulate technical concepts clearly and concisely, both verbally and in writing.</li><li>Prior experience (3-4 years) in customer service or technical support roles</li><li>Candidates must be adaptable and willing to learn new technologies and tools as needed. The ability to quickly adapt to changing priorities and environments is essential for success in this role.</li></ul><br><p><b><u>What we offer you:</u></b></p><br><p>At FIS, you can learn, grow and make an impact in your career. Our benefits include:</p><br><ul><li>Flexible and creative work environment</li></ul><ul><li>Diverse and collaborative atmosphere</li></ul><ul><li>Professional and personal development resources</li></ul><ul><li>Opportunities to volunteer and support charities</li></ul><ul><li>Competitive salary and benefits</li></ul><br><p><span><span><b>#LI-RB1</b> <b>#LI-Hybrid</b></span></span></p><br><p><b>Privacy Statement</b></p><br><p>FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.</p><br><p><b>Sourcing Model</b></p><br><p>Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.</p><br><p>#pridepass</p><br> </div>

<div><span style="font-size: 11px;"><b>TEAM PURPOSE:</b></span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Under the leadership of the North Africa Human Resources Manager (HRM), the People &amp; Culture team (P&amp;CT) aims for a culture that puts Oxfam values at the center of our organization and that embraces diversity and inclusion at all levels and all relationships in North Africa. The team is charged with supporting the NA leadership and staff members -across countries- to embed integrity, well-being and safeguarding, to mentor and monitor their effective implementation. In line with Oxfam policies, compliance and guidance, and those of national laws and regulations, and where relevant, the donors’ requirements, the HR team provides professional, business-focused organizational development and human resource management services, delivering a proactive and solution-based approaches for resolving issues and ensuring that staff are effectively capacitated, resourced, well managed and supported to deliver on the NA organizational strategy.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">The P&amp;CT responsibilities include the further development of the HR internal system and guidelines documents, plans and ways of working, and reports. In addition to mentoring and monitoring the quality application and implementation of our HR -internal and external- obligations by all staff and teams. The HR team is expected to set an example for supporting, advancing and maintaining efficient, healthy and safe working environment, as well as effective and compliant overall operation, filing and archives. The P&amp;CT works closely with all staff, across teams and countries, in close collaboration with the Finance &amp; Operation team, and coordination with all others, to ensure sufficient alignment of effort and aspired outcomes. In addition, the P&amp;C team works closely and coordinates regularly with the relevant colleagues and teams within Oxfam International and the Executive Affiliates, to ensure alignments with Oxfam policies, and seek consistency in all P&amp;C areas of work. And they maintain good connections and relations with relevant national external parties, in each country, seeking to stay abreast of context, laws and regulations, to ensure sufficient and safe compliance and risk-free operation. Finally, the P&amp;C team also contributes to advancing the NA strategies, resources and working approaches.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">&nbsp;</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">JOB PURPOSE:</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Under the leadership and direct management of the NA HR Manager, the NA Human Resources Officer (HRO) is responsible for supporting the execution of all the NA HR obligations, responding to staff needs, and directly contributing to the advancement of the NA team’s capacities, performance, and wellbeing, and to the improvement of healthy and safe working environment across.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">The Human Resources Officer upholds HR operational excellence, accountability, and integrity, ensuring that Oxfam’s data, possessions and documentation are handled responsibly, and efficiently. The HR Officer is also responsible for contributing to advancing the HR operational systems and tools and supporting their efficient and effective implementation by the team.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">&nbsp;</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Key Responsibilities and Accountabilities</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">The Human Resources Officer is a member of the P&amp;C team, and the larger North Africa team. The HRO is expected to actively participate in the P&amp;C relevant team meetings, as well as in the NA ALL Staff meetings, and other NA planning workshops, as needed.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">&nbsp;</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">ROLE REPORTS TO</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Directly: NA Human Resources Manager (HRM)</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">ROLES REPORTING TO THIS POST</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">None</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">BUDGET RESPONSIBILITY</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">None</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">GEOGRAPHICAL SCOPE</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">North Africa</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">IMPACT</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Internal and External</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">KEY STAKEHOLDERS</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Internal stakeholders: NA Director and SMT, NA team, SWANA Regional Platform, Partner Affiliate/s, Executing Affiliate/s related staff.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">External stakeholders: none</span></div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>Job Title: </b>Goldstar Customer Support Agent EU (Day Shift) Location : Tunis, Tunisia Reporting to: Contact Centre Operations Supervisor Overview of Role: The Customer Support Agent is responsible for managing pre-order, post-order, and general customer inquiries for the European market, ensuring an excellent customer experience through timely communication, problem resolution, and coordination with internal teams. This role acts as a key point of contact for customers and sales teams, supporting the full order lifecycle, from product inquiries and quotations through to delivery, issue resolution, and after-sales support. Ready to join us? Apply now and become part of a team that values creativity, collaboration, and continuous growth. Primary responsibilities Customer Support &amp; Communication Handle inbound and outbound customer communications via email, phone, and chat in a professional and timely manner. Provide excellent customer service by resolving inquiries, complaints, and escalations through to full resolution. Proactively communicate updates and manage customer expectations throughout the order process. Pre-Order Support Manage customer requests related to pricing, quotations, product information, virtuals, samples, and product alternatives. Support customers and sales teams with product selection, vision boards, and other sales tools. Handle inquiries related to compliance, packaging, rush requests, and special order requirements. Post-Order Support Provide order updates, tracking information, and support for out-of-stock alternatives or order changes. Manage missed ship dates, delivery issues, returns, pickups, and reverse logistics activities. Create redo orders, production requests, and factory back orders where required. Issue Resolution &amp; Escalation Management Create and manage tickets, service requests, and action requests in internal systems to track and resolve issues efficiently. Process credit memos and coordinate corrective actions where necessary. Escalate issues appropriately and collaborate with internal stakeholders to ensure timely resolution. Cross-Functional Collaboration Work closely with Sales, Production, Logistics, and other internal teams to ensure smooth order processing and customer satisfaction. Support internal teams with API inquiries, website registration, and system-related processes when needed. Administration &amp; Performance Maintain accurate records of customer interactions, issues, and resolutions in internal systems. Monitor and manage assigned tasks and workflows, ensuring SLAs and KPIs are consistently met. Contribute to team goals related to service levels, customer satisfaction (CSAT), and Net Promoter Score (NPS). Additional Duties Comply with all company policies, procedures, and safety regulations. Maintain a clean and organized work environment. Support additional tasks and projects as required by management. Must be available to handle inbound and outbound communications (internal and external). Growth &amp; Career Opportunities At Pens.com, we strongly believe in internal development and mobility. Many of our team members grow within the organization through internal opportunities and promotions. Requirements &amp; Qualifications Experience Previous experience in a customer service or sales role is essential. Experience in a B2B environment is an advantage. Experience in the promotional products industry is a plus but not required. Skills &amp; Competencies Languages Native-level or near-native English language skills are required, particularly in spoken communication , as this role involves frequent phone interaction with customers and requires the ability to clearly understand, interpret, and resolve customer inquiries efficiently. Excellent written communication skills in English are also essential Strong customer service mindset with excellent communication and interpersonal skills. Strong problem-solving skills and ability to make decisions quickly under pressure. Excellent attention to detail and a high level of accuracy. Strong organizational and time management skills with the ability to prioritize effectively. Ability to work with urgency in a fast-paced and dynamic environment. Team player with the ability to collaborate cross-functionally. Strong computer literacy, including Microsoft Office, and online systems/databases. Salesforce experience would be an advantage Our Hiring Process Application Review Phone screening (if your profile matches the role requirements) One interview with the Hiring Manager if the screening is successful (45 minutes to 1 hour) Final decision Our values At Pens.com, we are guided by a set of core values that define our culture and approach to hiring: Customers-First: We are committed to delivering exceptional customer experiences, both internally and externally. By understanding and fulfilling customer needs, we create impactful solutions that leave a lasting impression. Continuous Improvement: We believe in the power of growth and evolution. Through open communication and a culture of innovation, we continuously strive to enhance our business and adapt to changing landscapes. Goal-Oriented: We set clear objectives, remain disciplined in execution, and hold ourselves accountable for achieving measurable goals. Our focus is on driving results and making meaningful progress. Integrity: We prioritize ethics in everything we do, ensuring that our actions are grounded in integrity and responsibility towards our planet, products, and people. People-Centric: We value and respect every member of our team, fostering an environment where diversity is celebrated, contributions are recognized, and growth is encouraged.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Previous experience in a customer service or sales role is essential. Experience in a B2B environment is an advantage. Experience in the promotional products industry is a plus but not required.</p><p><strong>Skills &amp; Competencies</strong> Languages Native-level or near-native English language skills are required, particularly in spoken communication , as this role involves frequent phone interaction with customers and requires the ability to clearly understand, interpret, and resolve customer inquiries efficiently. Excellent written communication skills in English are also essential Strong customer service mindset with excellent communication and interpersonal skills. Strong problem-solving skills and ability to make decisions quickly under pressure. Excellent attention to detail and a high level of accuracy. Strong organizational and time management skills with the ability to prioritize effectively. Ability to work with urgency in a fast-paced and dynamic environment. Team player with the ability to collaborate cross-functionally. Strong computer literacy, including Microsoft Office, and online systems/databases. Salesforce experience would be an advantage</p><p></p></section>

<ul style="font-size: 11px;"><li style="font-size: 11px;">Identify, research, and qualify new specialized service providers for different types of contracts.</li><li style="font-size: 11px;">Actively prospect to expand the panel of suppliers and service providers.</li><li style="font-size: 11px;">Collect and analyze quotes submitted by service providers.</li><li style="font-size: 11px;">Negotiate commercial, technical, and contractual terms with service providers to obtain the best conditions (price, deadlines, quality of service).</li><li style="font-size: 11px;">Provide regular reporting to management on the progress of negotiations.</li><li style="font-size: 11px;">Ensure the compliance of services with regulatory and internal requirements.</li><li style="font-size: 11px;">Update and enrich the database of service providers and contracts.</li><li style="font-size: 11px;">Perform various reports/ad hoc tasks upon request from the manager and/or client.</li><li style="font-size: 11px;">Experience: 1 - 3 years</li><li style="font-size: 11px;">Key Skills: Strong prospecting and service provider sourcing capabilities. Excellent negotiation and contract management skills. Proficiency in office tools. Rigor, organizational skills, and analytical thinking.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><br></li></ul>

<p><br></p><p>ABOUT THE ROLE</p><p>We believe that investing in AI will result in scaling our company to create unique value for each and every one of our customers. We are looking for an experienced Product Manager to lead our Artificial Intelligence Initiatives. You will join the team that leads and owns the Product vision and roadmap for AI at Yassir, and you will drive the transformation towards having our marketplace optimized by AI. The AI team works closely with all domains (ride-hailing, delivery, financial services) and joining our team requires challenging the status quo, finding visionary value creation opportunities, and reinventing customer experiences through innovative and pioneering use of AI.</p><p>Responsibilities</p><ul><li>Product Vision: craft a robust strategy to leverage AI at scale in Yassir, work with customers and app domains to understand the marketplace dynamics and identify the AI opportunities</li><li>Product Lifecycle Management: own the product roadmap and oversee its execution while balancing requirements across products and countries, and maintaining team health. Manage the entire product lifecycle from ideation to launch and ongoing optimization.</li><li>Data-Driven Decision-Making: Utilize data-driven insights to make informed decisions, track key performance indicators (KPIs), and iterate on product features to optimize performance and achieve business objectives. Be an ambassador for the power of Data and AI and contribute to making it a driver of success for the company and your co-workers.</li><li>Stakeholder Management and Collaboration: foster strong ties with partner teams (across product, marketing, operations, etc.), communicate progress and results, anticipate roadblocks and align objectives across stakeholders.</li><li>Leadership and culture: Mentor co-workers, create a culture of feedback and trust building, and take an active role in your own growth and of the growth of people around you.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>3+ years experience as a Product Manager solving business problems using AI/ML products.</li><li>Demonstrated proficiency in AI technologies, Machine Learning concepts, and a strong technical understanding to effectively communicate and collaborate with development teams.</li><li>Successful track-record managing Products across remote teams.</li><li>Experience in a rapidly growing company in the mobility, on-demand, or delivery space is a plus.</li><li>BSc/MSc in Engineering, Computer Science, Data Science, or relevant field.</li></ul>

<p>As an Quality Inspector, you ll be reporting to Inspector Team Leader or Operations Manager and working as part of our Operations department. The purpose of QIMA s Operations team is to deliver our industry-leading services to our clients while ensuring that all the work we do is performed to the QIMA standard of quality. Your main duties will revolve around on-site quality inspections of our clients products. Check email daily to receive inspection documents. Attend to inspections on time and communicate with supplier in a professional way. Perform the inspection of the merchandise according with company procedures. Supervise the stuffing of the containers according with company procedures. Fulfill inspection reports according with company procedures and timelines.</p><p><strong>Desired Candidate Profile</strong></p><p>Think you have what it takes? First of all, we want someone with:<br>Experience in quality management, especially softlines/ garments/ textiles/ footwear (2 years or more);<br>Knowledge of AQL standards, as well as relevant safety and quality regulations;<br>Good command of English (spoken and written);<br>Great attention to detail and strong professional ethics.</p>

<p>Drives delivery of Time &amp; Attendance -T&amp;A- services as defined in department or team scope and yearly operational department or team plans - Implements and drives Global HR standard processes, guideline and standards and customize them to tax, legal and statutory requirements in country in alignment with Global HR Governance to ensure standardization in the country - Corrects time management errors where time managers cannot - Controls time manager and controls time for plants - Carries out special absence maintenance and medical certificates - Acts interface to PY teams - Acts as interface to plants for all time relevant topics - Prepares specific reportings</p><p><strong>Desired Candidate Profile</strong></p><p>University degree in a scientific or technical field Knowledge in IT Languages : Frensh and English Communication Social &amp; intercultural sensitivity Change management Target &amp; result orientation Motivation &amp; resilience Self-organization</p>

<p>Drives delivery of Time &amp; Attendance -T&amp;A- services as defined in department or team scope and yearly operational department or team plans - Implements and drives Global HR standard processes, guideline and standards and customize them to tax, legal and statutory requirements in country in alignment with Global HR Governance to ensure standardization in the country - Corrects time management errors where time managers cannot - Controls time manager and controls time for plants - Carries out special absence maintenance and medical certificates - Acts interface to PY teams - Acts as interface to plants for all time relevant topics - Prepares specific reportings</p><p><strong>Desired Candidate Profile</strong></p><p>University degree in a scientific or technical field Knowledge in IT Languages : Frensh and English Communication Social &amp; intercultural sensitivity Change management Target &amp; result orientation Motivation &amp; resilience Self-organization</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><strong>Unleash Your Potential with Colgate-Palmolive's Supply Chain Internship!</strong><br>Are you ready to dive into the world of Global Supply Chain excellence? Envision being part of a dynamic team that's reimagining a healthier future for all people, their pets and our planet. If you're eager to join a global network and make a real impact, then you're in for an exciting journey with us at Colgate-Palmolive!&nbsp;WE live our values every single day, giving you a career that brings a smile to your face, no matter what. Our people, our iconic household brands, and our unwavering dedication to sustainability all combine to build a workplace that's all about crafting a brighter tomorrow – for you, our consumers, and the communities we touch.</p><br> <p><br><strong>Why Choose Colgate-Palmolive?</strong>&nbsp;Imagine being around with fellow students who share your passion, connecting with top-tier leaders, and even having your very own mentor to guide your growth. Our internship isn't just about tasks; it's about the experience. You'll get the chance to network with our leaders, learning from their journeys and gaining insights into how you can carve your path within our organization.</p><br> <p><br><strong>Your Path to Success:</strong>&nbsp;Our internships are more than just a line on your resume – they're a hands-on, minds-on experience that lets you work on real-world projects alongside true industry experts in the Global Supply Chain realm. This isn't about fetching coffee; it's about rolling up your sleeves and diving deep into projects that matter, all while receiving personalized mentorship that will amplify your potential.</p><br> <p><br><strong>Choose Your Focus:</strong>&nbsp;With a multitude of concentrations available, you can truly tailor your internship experience to your passions and skills:</p><br> <ul> <li>Manufacturing</li> <li>Production Planning</li> <li>Procurement</li> <li>Demand</li> <li>Customer Services &amp; Logistics</li> <li>Engineering</li> <li>E-Commerce &amp; Analytics</li> <li>And so much more!</li> </ul> <p><br><strong>Requirements:</strong>&nbsp;To be part of this transformative experience, you need to be currently enrolled in a Bachelor's or Master's program with a focus on Supply Chain Management/Logistics, Business Analytics/Information Systems, Mechanical Engineering, Chemical Engineering, Electrical Engineering, Industrial and/or Systems Engineering, Manufacturing, Procurement, Grain Science, or Food Science. Plus, a GPA of 3.0 or higher and authorization to work in the United States without future sponsorship needs.</p><br> <p><br><strong>Join Us Today:</strong>&nbsp;At Colgate, we're not just offering an internship; we're inviting you to be a part of a team that's been built on passion, innovation, and a dedication to #BuildAFuture to smile about! So, why wait? Your journey begins now!&nbsp;Apply today and unleash your passion at Colgate-Palmolive.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Description de l'entreprise<p>LEONI is a global leading provider of products, solutions and services for energy and data management in the automotive industry. With around<strong>95,000 employees</strong> in <strong>23 countries</strong> and consolidated sales of EUR<strong> 3.9 billion in 2025 </strong>(excluding the former Automotive Cable Solutions division), we are a leading supplier of complex wiring systems and customer‑specific cable harnesses.</p><br><p>&nbsp;Since 2025, we have been part of the Luxshare Group, a global technology company headquartered in China. Together, we are shaping the future of mobility. Join us and help drive the transformation of the automotive world</p><br><br><br>Description du poste<p>- Ensures accurate and efficient production scheduling process for customer satisfaction, respecting defined FG inventory policy and minimizing risk of production of obsolete stock<br></p><br><p>- Ensures OTIF deliveries, respecting customer demand at the optimum cost level<br></p><br><p>- Analyses customer demand, creates a rough, workable production plan in line with the MPS and provides it to production<br></p><br><p>- Conducts permanent monitoring of production output to ensure availability of FG in line with Customer Demand and FG Inventory Startegy<br></p><br><p>- Identifies urgent products and escalates the issue to the responsible persons; proposes alternative delivery plan if the customer deadlines risk not to be achieved<br></p><br><p>- Supports the dispatch process and outbound truck planning<br></p><br><p>- Maintains the parameters and accuracy of Finished Good inventory into the ERP system<br></p><br><p>- Coordinates with procurement the material availability in case of relevant customer demand deviation and to prevent material shortages<br></p><br><p>- Supports the technical change process in order to ensure the availability of material and to avoid obsolescence<br></p><br><p>- Maintains regular contact with the Adv. FG WHs inside the Country or selected Customers for direct deliveries to the customers<br></p><br><p>- Prepares the analysis to establish the claims to be submitted to the customer (obsolete stock and nonperformance costs due to customer demand deviation)<br></p><br><p>- Supports the Stock Take process in the facility<br></p><br><p>- Tracks FG excess stock and takes necessary actions to reduce it</p><br><br><br>Qualifications et Expérience<p>• Education Level :&nbsp;Engineer degree [Industrial engineering – Logistics engineering - Technical engineering] | , Master in logistics<br></p><br><p>• Language: English C1 &amp; French C1<br></p><br><p>• Communication<br></p><br><p>• Social &amp; intercultural sensitivity<br></p><br><p>• Change management<br></p><br><p>• Target &amp; result orientation<br></p><br><p>• Motivation &amp; resilience<br></p><br><p>• Self-organization<br></p><br><p>• Conflict management<br></p><br><p>• Teamwork</p><br><br><br>Avantages <p><em>People of all genders are always meant equally; for linguistic simplification and better readability, only the masculine form is used in the text.<br></em></p><br><p>LEONI processes your application data in an IT-system that is consistent across the company and uses Foreign Service providers. By sending your application, you agree to this procedure. LEONI ensures the compliance with data protection.&nbsp;</p><br><p>LEONI Wiring Systems Tunisia SARL</p><br><br> </div>