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<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Key ResponsibilitiesTechnical Presales Support Collaborate with sales teams to understand customer business and technical requirements in KSA and UAE Design and propose suitable technical solutions aligned with customer needs.<br> Prepare technical proposals, solution architectures, and statements of work.<br> Conduct product presentations, demonstrations, and proof-of-concept (POC) sessions.<br> Respond to RFPs, RFIs, and RFQs with technical and functional inputs.<br> Assist in effort estimation, BOM preparation, and solution sizing.<br> Customer Engagement Participate in customer meetings, workshops, and discovery sessions.<br> Explain technical concepts clearly to both technical and non-technical stakeholders.<br> Build trusted relationships with customers, partners, and internal teams.<br> Address customer technical concerns and provide recommendations.<br> Solution Design &amp; Documentation Prepare high-level and low-level solution designs when required.<br> Create architecture diagrams, implementation approaches, and integration workflows.<br> Ensure proposed solutions follow best practices, scalability, security, and compliance standards.<br> Collaboration Coordinate with engineering, delivery, product, and support teams.<br> Work closely with project managers and solution architects during transition to delivery.<br> Support continuous improvement of presales assets, templates, and demo environments.<br> Market &amp; Product Knowledge Stay updated on industry trends, competitor solutions, and emerging technologies.<br> Maintain strong understanding of company products, services, and capabilities.<br> Required Qualifications Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field.<br> 3–6 years of experience in presales, solution engineering, systems engineering, or technical consulting.<br> Experience in preparing technical proposals and responding to RFPs.<br> Strong understanding of enterprise IT solutions, cloud technologies, integrations, and software architectures.<br> Excellent communication and presentation skills.<br> Ability to work in a fast-paced, customer-facing environment.<br> Preferred Skills Experience with cloud platforms such as Azure, AWS, or Google Cloud.<br> Knowledge of APIs, integrations, databases, and enterprise applications.<br> Familiarity with cybersecurity, infrastructure, data, or AI solutions is a plus.<br> Experience with diagramming and documentation tools (Visio, Draw.<br>io, etc.). Relevant technical certifications are advantageous.<br> Soft Skills Strong analytical and problem-solving abilities.<br> Customer-oriented mindset.<br> Strong teamwork and collaboration skills.<br> Ability to manage multiple opportunities simultaneously.<br> Good negotiation and stakeholder management skills.<br> KPIs / Success Metrics Quality and timeliness of technical proposals.<br> Win rate contribution.<br> Customer satisfaction during presales engagements.<br> Accuracy of solution sizing and estimations.<br> Number of successful demos and POCs delivered.<br></span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >At Transcom, we are passionate about customer experience (CX). We are as dedicated to our clients as their own fans are. That's why the most iconic fashion brands and global e-commerce leaders trust us.</font></font></p> <p><font dir="auto" ><font dir="auto" >We are the driving force behind the platforms that are redefining online shopping and fashion tech. Today, we are looking for a dynamic, French-speaking Customer Advisor, a true brand ambassador, capable of guiding our customers through their shopping experience and resolving their requests with style, speed, and empathy.</font></font></p> <p> <br> </p> <strong><font dir="auto" ><font dir="auto" >What we offer you:&nbsp;&nbsp;</font></font></strong><br> <ul> <li><font dir="auto" ><font dir="auto" >International and inclusive environment: A setting where you will feel supported, encouraged and welcomed from day one.</font></font></li> <li><font dir="auto" ><font dir="auto" >Continuous development: Access to our internal learning platforms and external training.</font></font></li> <li><font dir="auto" ><font dir="auto" >Infinite growth opportunities: 90% of our managers started their careers as customer advisors.</font></font></li> <li><font dir="auto" ><font dir="auto" >Paid training: A 2-3 week training cycle to introduce you to the specifics of the job.</font></font></li> <li><font dir="auto" ><font dir="auto" >Comfort and well-being: Modern offices with relaxation areas for your breaks.</font></font></li> <li><font dir="auto" ><font dir="auto" >Flexibility and benefits: Flexible working hours, free taxi transport for shifts ending between 7:30 p.m. and 11:00 p.m., as well as various company benefits and discounts.</font></font><br> <br> </li> </ul> <strong><font dir="auto" ><font dir="auto" >Join Transcom as a Customer Advisor</font></font></strong> <br> <ul> <li><font dir="auto" ><font dir="auto" >As a Customer Advisor, you will be on the front line supporting our users and making a significant impact. In this role, you will:</font></font></li> <li><font dir="auto" ><font dir="auto" >Working for a leading global platform for second-hand fashion, dedicated to making sustainable fashion accessible while boosting customer engagement in international markets.</font></font></li> <li><font dir="auto" ><font dir="auto" >To provide an exceptional customer experience by responding to requests quickly and accurately, primarily by telephone.</font></font></li> <li><font dir="auto" ><font dir="auto" >Contribute to the success of the project by proposing improvements, sharing your knowledge and learning alongside your colleagues.</font></font></li> <li><font dir="auto" ><font dir="auto" >Working on a rotating schedule</font></font></li> </ul> <p> <br> </p> <p> <strong><font dir="auto" ><font dir="auto" >Search profile:</font></font></strong> </p> <p> </p> <ul> <li><font dir="auto" ><font dir="auto" >To succeed in this role, you will need:</font></font></li> <li><font dir="auto" ><font dir="auto" >Mastery of French: Level C1 or native language (written and oral).</font></font></li> <li><font dir="auto" ><font dir="auto" >My English proficiency: Minimum level B2 (written and oral).</font></font></li> <li><font dir="auto" ><font dir="auto" >Excellent communication skills: Great interpersonal skills, empathy and active listening skills.</font></font></li> <li><font dir="auto" ><font dir="auto" >Mental agility: The ability to quickly absorb information, adapt, and react to change.</font></font></li> <li><font dir="auto" ><font dir="auto" >Positive attitude: A genuine desire to offer a "brilliant" experience; you are convinced that customers deserve more than just technical support.</font></font><br> <br> </li> </ul> <p> <strong><font dir="auto" ><font dir="auto" >Life at Transcom</font></font></strong> </p> <p><font dir="auto" ><font dir="auto" >At Transcom, our commitment is unwavering. To our customers, but also to each other. Every day, new people begin their journey with us. They take their current potential and transform it into future skills. They are valued for their hard work, teamwork, and mutual support. They become the driving force behind positive and lasting change within their teams and communities. It's simply our DNA at Transcom. Here, we are caring and we support one another. You are included, just as you are, from day one. And with the right mindset, there are no limits to what we can achieve together.</font></font></p> <p> <br> </p></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >At Transcom, we are passionate about customer experience (CX). We are as dedicated to our customers as their fans are. That's why the most iconic fashion brands and global e-commerce leaders trust us. We are the driving force behind the platforms that are redefining online shopping and fashion tech. Today, we are looking for a dynamic, French-speaking Customer Advisor, a true brand ambassador, capable of guiding our customers through their shopping experience and resolving their requests with style, speed, and empathy.</font></font></p><p><font dir="auto" ><font dir="auto" >What we offer: An international and inclusive environment: A setting where you will feel supported, encouraged, and welcome from day one. Continuous development: Access to our internal learning platforms and external training programs. Endless growth opportunities: 90% of our managers started their careers as customer advisors. Paid training: A 2-3 week training program to introduce you to the specifics of the role. Comfort and well-being: Modern offices with relaxation areas for your breaks. Flexibility and benefits: Flexible working hours, free taxi service for shifts ending between 7:30 pm and 11:00 pm, as well as various company benefits and discounts.</font></font></p><p><font dir="auto" ><font dir="auto" >Join Transcom as a Customer Advisor. As a Customer Advisor, you will be on the front line supporting our users and making a real impact. In this role, you will: Work for a leading global platform for secondhand fashion, dedicated to making sustainable fashion accessible while boosting customer engagement in international markets. Deliver an exceptional customer experience by responding to inquiries quickly and accurately, primarily by phone. Contribute to the project's success by suggesting improvements, sharing your knowledge, and learning alongside your colleagues. Work rotating shifts.</font></font></p><p><font dir="auto" ><font dir="auto" >Life at Transcom. At Transcom, our commitment is unwavering. To our customers, but also to each other. Every day, new people begin their journey with us. They take their current potential and transform it into future skills. They are valued for their hard work, teamwork, and mutual support. They become the driving force behind positive and lasting change within their teams and communities. It's simply our DNA at Transcom. Here, we care and support one another. You are included, just as you are, from day one. And with the right mindset, there are no limits to what we can achieve together.</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2><font dir="auto" ><font dir="auto" >Desired profile:</font></font></h2><p><font dir="auto" ><font dir="auto" >To succeed in this role, you will need:</font></font></p><ul><li><font dir="auto" ><font dir="auto" >Proficiency in French: Level C1 or native language (written and spoken).</font></font></li><li><font dir="auto" ><font dir="auto" >English proficiency: Minimum level B2 (written and spoken).</font></font></li><li><font dir="auto" ><font dir="auto" >Excellent communication skills: Great interpersonal skills, empathy and active listening skills.</font></font></li><li><font dir="auto" ><font dir="auto" >Mental agility: The ability to quickly absorb information, adapt, and react to change.</font></font></li><li><font dir="auto" ><font dir="auto" >Positive attitude: A genuine desire to offer a "brilliant" experience; you are convinced that customers deserve more than just technical support.</font></font></li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.</p><br><p>We are looking for interns who will join our team as:<b>Software Engineering Intern – Test Automation &amp; AI</b></p><br><p><i><b>FIS</b>is a global financial services technology company that provides software, data, and operational solutions to banks, asset managers, and capital markets institutions worldwide.</i></p><br><p><u><b><span>What You Will Be Doing:</span></b></u></p><br><p>• Develop and maintain automated test scripts using Playwright and modern testing frameworks</p><br><p>• Support the design and execution of functional, regression, integration, and end-to-end tests</p><br><p>• Collaborate with engineering teams to identify automation opportunities across the software lifecycle</p><br><p>• Analyze test results, troubleshoot issues, and document findings for stakeholders</p><br><p>• Apply AI-assisted tools to improve testing efficiency, code quality, and developer productivity</p><br><p>• Contribute to test framework enhancements, reusable components, and automation standards</p><br><p>• Assist in validating application performance, usability, and reliability</p><br><p>• Support CI/CD pipeline integration and automated quality checks</p><br><p>• Create technical documentation, test plans, and knowledge-sharing materials</p><br><p>• Participate in agile ceremonies and contribute ideas for continuous improvement</p><br><p><u><b><span>What you will bring :</span></b></u></p><br><p><span>• Currently pursuing a degree or equivalent skills-based education in Computer Science, Software Engineering, Information Technology, or a related field</span></p><br><p><span>• Knowledge of software development fundamentals and programming concepts</span></p><br><p><span>• Understanding JavaScript, TypeScript, Python, or a similar programming language</span></p><br><p><span>• Understanding of software testing principles, test design, and quality assurance practices</span></p><br><p><span>• Familiarity with Playwright or interest in modern browser automation technologies</span></p><br><p><span>• Knowledge of version control systems such as Git</span></p><br><p><span>• Strong analytical, problem-solving, and debugging skills</span></p><br><p><span>• Effective communication and collaboration skills with technical and non-technical stakeholders</span></p><br><p><span>• </span>High attention to detail and willingness to learn</p><br><p><span>• </span>Good communication skills</p><br><u><b><span>Preferred Qualifications</span></b></u><p><span>• Exposure to Playwright test automation frameworks and Page Object Model design patterns</span></p><br><p><span>• Familiarity with AI-assisted development tools and generative AI technologies</span></p><br><p><span>• Understanding of CI/CD pipelines and automated software delivery practices</span></p><br><p><span>• Knowledge of API testing and web technologies</span></p><br><p><span>• Understanding cloud platforms, containers, or DevOps concepts</span></p><br><p><u><b>What We Offer:</b></u></p><br><p><span>•Paid internship</span></p><br><p><span>•</span>Mentorship and structured on-the-job learning</p><br><p><span>•</span>Hybrid working model</p><br><p><span>•</span>Company benefits: Transportation, ...</p><br><p><b>Privacy Statement</b></p><br><p>FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.</p><br><p><b>Sourcing Model</b></p><br><p>Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.</p><br><p>#pridepass</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Customer Solution Representative - English/Arabic<br><p><b>Description -</b></p><br><br><p>Please note, this is a general listing and may not have an immediate opening. We will contact candidates who best meet the job requirements as such openings arise.</p><br><br><br><p><b>Who are we?</b></p><br><br><p>HP creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. The world’s largest technology company and ranked 10 on the Fortune 500 list for 2012, HP brings together a portfolio that spans printing, personal computing, software, services and IT infrastructure to serve more than 1 billion customers in over 170 countries on six continents.</p><br><br><p>HP invents, engineers, and delivers technology solutions that drive business value, create social value, and improve the lives of our clients. At HP, we know that our people and values are the most important elements in this success. And we want you to add your voice and imagination to our mission. Learn more http://www.hp.com/fr</p><br><br><br><p><b>What can we do together?</b></p><br><br><p>At HP, we believe in the power of ideas. We use ideas to put technology to work for everyone. And we believe that ideas thrive best in a culture of teamwork. That is why everyone - at every level in every function, is encouraged to have original ideas, to express them and to share them. We trust anything can be achieved if you really believe in it, and we will invest in your ideas to change lives and the way people work. This vision is what sets us apart as a company. At HP we work across borders and without limits. Global virtual teams share resources and pool their big ideas to solve business issues and meet personal goals. Everyone is valued for the unique skills, experiences, and perspective they bring. That’s how we work at HP. And this is how ideas and people grow.</p><br><br><br><p><b>Job Summary</b><br>• This role is responsible for resolving moderate to complex technical problems, providing comprehensive responses about services and products, and assisting customers proactively. The role collaborates with various teams to ensure seamless project outcomes, maintains customer relationships, recommends improvements, and coordinates departmental work while fostering positive relationships within the organization. The role operates independently, using established protocols to address customer concerns with moderate judgment.<br><b>Responsibilities</b><br>• Operates independently, adhering to established protocols to address customer concerns, with a degree of moderate judgment to complement the outlined process.<br>• Resolves technical problems of moderate to complex nature, encompassing hardware and software through incoming customer interactions and proactive notification systems.<br>• Provides comprehensive responses to questions about services, products, technical matters, and customer relations, including features, specifications, and repairs, for both current and obsolete products, components, and options, in alignment with customer entitlement, such as warranties, enterprise agreements, and even mission-critical support.<br>• Assists customers proactively to mitigate or prevent the occurrence of problems, while also participating in initiatives aimed at enhancing processes or ensuring quality improvements.<br>• Works effectively with clients, programmers, QA testers, and managers to ensure seamless project outcomes.<br>• Establishes and maintains trusted relationships within customer accounts across the spectrum of technical users.<br>• Applies extensive knowledge, resolves complex issues, and recommends improvements through creative and effective approaches.<br>• Coordinates departmental work, mentors the team, and serves as an escalation point for different issues in the related area of work.<br>• Identifies opportunities for improvement, makes recommendations, and also assures effective business controls through review, analysis, and verification.<br>• Coordinates the functional work within the department, assists various departments, monitors process execution, and fosters positive working relationships with associates and management.<br><b><b>Education &amp; Experience</b> Recommended</b><br>• High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.<br>• Typically has 6-8 years of related work experience, preferably in remote support, telephone support, technologies and customer environments, or a related field.</p><br><br><p>• Fluency in English and in Arabic.<br><b>Knowledge &amp; Skills</b><br>• Active Directory<br>• Agile Methodology<br>• Automation<br>• Computer Hardware<br>• Computer Science<br>• Desktop Support<br>• Help Desk Support<br>• Information Technology Infrastructure Library<br>• Issue Tracking<br>• IT Service Management<br>• Linux<br>• Microsoft Azure<br>• Microsoft Office 365<br>• Microsoft Windows 10<br>• Operating Systems<br>• Peripheral Devices<br>• Scripting<br>• ServiceNow<br>• Technical Support<br>• Windows Servers<br><b>Cross-Org Skills</b><br>• Effective Communication<br>• Results Orientation<br>• Learning Agility<br>• Digital Fluency<br>• Customer Centricity<br><b>Impact &amp; Scope</b><br>• Impacts department and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.<br><b>Complexity</b><br>• Works on assignments that are complex in nature and require initiative and technical/specialized knowledge to resolve problems and/or develop recommended solutions.<br><b>Disclaimer</b><br>• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.</p><br><br><br><p><b>#LI-POST</b></p><br><br><br><p><b>Job -</b></p><br><br>Services<br><p><b>Schedule -</b></p><br><br>Full time<br><p><b>Shift -</b></p><br><br>No shift premium (Tunisia)<br><p><b>Travel -</b></p><br><br><br><p><b>Relocation -</b></p><br><br><p><b><span><span><span><span><span>Equal Opportunity Employer (EEO)</span></span></span></span></span> -&nbsp;</b></p><br><br><br><p>HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).</p><br><br><br><p>Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.</p><br><br><br><p>For more information, review HP’sEEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"</p><br><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> French Print Technical support representative<br><p><b>Description -</b></p><br><br><p><b>Who are we?</b></p><br><br><p>HP creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. The world’s largest technology company and ranked 10 on the Fortune 500 list for 2012, HP brings together a portfolio that spans printing, personal computing, software, services and IT infrastructure to serve more than 1 billion customers in over 170 countries on six continents.</p><br><br><p>HP invents, engineers, and delivers technology solutions that drive business value, create social value, and improve the lives of our clients. At HP, we know that our people and values are the most important elements in this success. And we want you to add your voice and imagination to our mission. Learn more http://www.hp.com/</p><br><br><br><p><b>Job Summary</b></p><br><br><p><br>• This role is responsible for resolving moderate to complex technical problems, providing comprehensive responses about services and products, and assisting customers proactively within Commercial Printing teams.</p><br><br><p>The role collaborates with various teams to ensure seamless project outcomes, maintains customer relationships, recommends improvements, and coordinates departmental work while fostering positive relationships within the organization. The role operates independently, using established protocols to address customer concerns with moderate judgment.<br><b>Responsibilities</b></p><br><br><p><br>• Operates independently, adhering to established protocols to address customer concerns, with a degree of moderate judgment to complement the outlined process.<br>• Resolves technical problems of moderate to complex nature, encompassing hardware and software through incoming customer interactions and proactive notification systems.<br>• Provides comprehensive responses to questions about services, products, technical matters, and customer relations, including features, specifications, and repairs, for both current and obsolete products, components, and options, in alignment with customer entitlement, such as warranties, enterprise agreements, and even mission-critical support.<br>• Assists customers proactively to mitigate or prevent the occurrence of problems, while also participating in initiatives aimed at enhancing processes or ensuring quality improvements.<br>• Works effectively with clients, programmers, QA testers, and managers to ensure seamless project outcomes.<br>• Establishes and maintains trusted relationships within customer accounts across the spectrum of technical users.<br>• Applies extensive knowledge, resolves complex issues, and recommends improvements through creative and effective approaches.<br>• Coordinates departmental work, mentors the team, and serves as an escalation point for different issues in the related area of work.<br>• Identifies opportunities for improvement, makes recommendations, and also assures effective business controls through review, analysis, and verification.<br>• Coordinates the functional work within the department, assists various departments, monitors process execution, and fosters positive working relationships with associates and management.<br><b><b>Education &amp; Experience</b> Recommended</b></p><br><br><p><br>• High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.<br>• Typically, has more than 2 years of related work experience, preferably in remote support, telephone support, technologies and customer environments, or a related field.<br><b>Preferred Certifications</b><br>NA<br><b>Knowledge &amp; Skills</b><br>• Agile Methodology<br>• Automation<br>• Computer Hardware<br>• Computer Science</p><br><br><p>• Pring devices knowledge and expertise<br>• Help Desk Support<br>• Information Technology Infrastructure Library<br>• Issue Tracking<br>• IT Service Management<br>• Linux<br>• Microsoft Office 365<br>• Microsoft Windows 11<br>• Operating Systems<br>• Peripheral Devices<br>• Scripting<br>• ServiceNow<br>• Technical Support<br><b>Cross-Org Skills</b><br>• Effective Communication<br>• Results Orientation<br>• Learning Agility<br>• Digital Fluency<br>• Customer Centricity<br><b>Impact &amp; Scope</b><br>• Impacts department and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.<br><b>Complexity</b><br>• Works on assignments that are complex in nature and require initiative and technical/specialized knowledge to resolve problems and/or develop recommended solutions.<br><b>Disclaimer</b><br>• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.</p><br><br><br><p><b>#LI-POST</b></p><br><br><br><p><b>Job -</b></p><br><br>Services<br><p><b>Schedule -</b></p><br><br>Full time<br><p><b>Shift -</b></p><br><br>No shift premium (Tunisia)<br><p><b>Travel -</b></p><br><br><br><p><b>Relocation -</b></p><br><br>No<p><b><span><span><span><span><span>Equal Opportunity Employer (EEO)</span></span></span></span></span> -&nbsp;</b></p><br><br><br><p>HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).</p><br><br><br><p>Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.</p><br><br><br><p>For more information, review HP’sEEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"</p><br><br><br><br><br> </div>