وظائف فى المركزالتجاري الثانية
١٧٥ وظائف شاغرة
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Your main mission as a Level 1 and Level 2 Support Technician will be to provide remote support to French-speaking employees, and your main responsibilities will include:</font></font></p>
<p><font dir="auto" ><font dir="auto" >Receive, qualify and process incidents and requests from internal clients</font></font></p>
<p><font dir="auto" ><font dir="auto" >Identification, diagnosis and qualification of user support requests relating to hardware (IT, telephony, video) and applications.</font></font></p>
<p><font dir="auto" ><font dir="auto" >Participate in the drafting and development of operational procedures</font></font></p>
<p><font dir="auto" ><font dir="auto" >Participation in the company's IT projects (e.g., Windows 11)</font></font></p>
<p><font dir="auto" ><font dir="auto" >Respect and enforce the rules and procedures in force</font></font></p>
<p><strong><font dir="auto" ><font dir="auto" >Know-how and interpersonal skills:</font></font></strong></p>
<p><font dir="auto" ><font dir="auto" >To be autonomous, rigorous, organised, pedagogical, to have a good analytical mind and to possess good interpersonal skills.</font></font></p>
<p><font dir="auto" ><font dir="auto" >Customer service orientation (user)</font></font></p>
<p><font dir="auto" ><font dir="auto" >Quality of written and oral expression</font></font></p>
<p><font dir="auto" ><font dir="auto" >Adaptability Curiosit - Confidentiality</font></font></p>
<p><font dir="auto" ><font dir="auto" >Adapting to technological developments</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong><font dir="auto" ><font dir="auto" >Third-party skills:</font></font></strong></p>
<p><font dir="auto" ><font dir="auto" >In-depth knowledge of the hardware architecture of a workstation</font></font></p>
<p><font dir="auto" ><font dir="auto" >General knowledge of operating systems (Windows, Mac OS)</font></font></p>
<p><font dir="auto" ><font dir="auto" >Good knowledge of common configurations, systems and office tools</font></font></p>
<p><font dir="auto" ><font dir="auto" >Basic concepts of computer networks</font></font></p>
<p><font dir="auto" ><font dir="auto" >Basic concepts of video projection and videoconferencing systems.</font></font></p>
<p><font dir="auto" ><font dir="auto" >Ability to detect and diagnose system and network problems</font></font></p>
<p><font dir="auto" ><font dir="auto" >Conducting a telephone support interview</font></font></p>
<p><strong><font dir="auto" ><font dir="auto" >Your role and your responsibilities:</font></font></strong></p><p></p></section>
<h2 class="h5">Job description</h2>
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<p><span>Murex is a global fintech leader in trading, risk management and processing solutions for capital markets.</span></p><br><p><span>Operating from our 19 offices, 3 400 Murexians from over 65 different nationalities ensure the development, implementation and support of our platform which is used by banks, asset managers, corporations and utilities, across the world. </span></p><br><p><span>Join Murex and work on the challenges of an industry at the forefront of innovation and thrive in a people-centric environment. You’ll be part of one global team where you can learn fast and stay true to yourself.</span></p><br><p><b>Context & Team </b></p><br><p>You will join the <b>Client Services EMEA – Operations domain</b>, a team dedicated to supporting and advising our European clients in their use of the Murex platform. </p><br><p>Our mission is to: </p><br><ul><li><p>Ensure the smooth operation and evolution of the platform for <b>Back Office users (Collateral, Settlements, Regulatory Reports, Life Cycle, …)</b> </p><br></li></ul><ul><li><p>Provide expert support across <b>incident resolution, configuration, and implementation.</b> </p><br></li></ul><ul><li><p>Collaborate with internal teams to deliver <b>innovative solutions</b> in a fast-paced and demanding environment. </p><br></li></ul><ul><li><p>Foster strong client relationships through <b>training, governance, and strategic advisory</b>. </p><br></li></ul><p>You’ll work with <b>a diverse and multicultural client base across Europe,</b> with opportunities for <b>travel and direct client engagement.</b> </p><br><p><b>Your missions </b></p><br><ul><li><p>Support clients in using and configuring the Murex platform, ensuring timely resolution of incidents. </p><br></li></ul><ul><li><p>Collaborate with internal product and development teams to deliver fixes and new features. </p><br></li></ul><ul><li><p>Participate in <b>projects of modernization, migration, and module implementation</b>, including design, configuration, and validation. </p><br></li></ul><ul><li><p>Deliver <b>training sessions</b> (internal and external) and contribute to continuous documentation improvement. </p><br></li></ul><ul><li><p>Act as a <b>trusted advisor</b>: present platform evolutions, report activities, and contribute to client governance strategies. </p><br></li></ul><ul><li><p>Embrace innovation and creativity to meet the evolving needs of capital markets. </p><br></li></ul><p><b>Your profile </b></p><br><ul><li><p>Master’s degree from a top‑tier engineering school or university, with a strong focus on financial markets and/or applied mathematics.</p><br></li><li><p>Strong interest in IT and software development; knowledge of Unix environments, SQL, and Oracle/Sybase is considered an asset.</p><br></li><li><p>Excellent analytical abilities combined with a structured problem‑solving approach.</p><br></li><li><p>Client‑oriented mindset, with strong interpersonal and communication skills.</p><br></li><li><p>Ability to thrive in a collaborative, multicultural, and international environment.</p><br></li><li><p>Fluency in English and willingness to travel across Europe.</p><br></li></ul> </div>
<h2 class="h5">Job description</h2>
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<p><span><span>We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.</span></span></p><br><br><p><span><span>Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.</span></span></p><br><br><br><p><span><span><strong>We connect. We inspire.</strong></span></span></p><br><br><br><p><span><strong><span>Role Description & Purpose</span></strong></span></p><br><br><br><p><span>The British Council in Tunisia is seeking 2 dedicated and responsible individuals to support the delivery of its Young Learner programme at the Teaching Centre. This role plays a vital part in ensuring a safe, well-supervised, and welcoming environment for children and young people, while upholding the highest standards of child protection and child safety in line with British Council policies and procedures. The postholder will also provide a first point of response for customer enquiries within the Teaching Centre, contributing to a positive experience for learners and parents alike.</span></p><br><br><br><p><span>At our centre, nearly 2,000 students attend English classes each term. Most of these learners are young people aged 6 to 18 who study at the centre for approximately three hours per week. The centre has a well-established Child Protection strategy supported by documented procedures that guide the supervision and care of children. Strong engagement with parents is a core part of our approach, achieved through induction packs, parent meetings, termly reports, and the availability of one-to-one meetings when requested.</span></p><br><br><br><p><span>The British Council is the UK’s international organisation for cultural relations and educational opportunities. Since our founding in 1934, we have worked to build trust and understanding between people in the UK and countries around the world by creating opportunities, fostering connections, and supporting learning and exchange. Operating in over 100 countries, we are active in the fields of arts and culture, English language, education, and civil society. Each year, we engage more than 20 million people face to face and reach over 500 million more through digital, broadcast, and publication channels. We are a UK charity governed by Royal Charter and also operate as a UK public body.</span></p><br><br><br><p><span>This role offers the opportunity to contribute directly to a trusted international organisation while supporting the learning, safety, and wellbeing of young people in an educational setting.</span></p><br><br><br><br><p><span><strong><span>Role Accountabilities</span></strong></span></p><br><br><br><p><span>The role focuses on effective supervision, accurate administration, and clear communication with parents, in line with British Council policies and child protection standards.</span></p><br><br><br><p><span>The postholder will supervise young learners before classes, during breaks, and at the end of sessions, including monitoring public areas such as stairs and toilets. They will ensure learners leave the premises quietly and safely, with particular attention to children aged 6 to 11, who must always be collected by their designated adult. The role includes assisting unwell learners, supervising fire drills, supporting teachers when required, and always using English unless Arabic translation is necessary.</span></p><br><br><br><p><span>Maintaining good behaviour is essential. The postholder will ensure learners remain in permitted areas, avoid causing disturbance, and carry the required green ID cards when leaving the premises during breaks or after classes.</span></p><br><br><p><span>Administrative responsibilities include distributing and managing registers, reports, certificates, badges, and authorised carer forms at the start and end of term, carrying out register checks during the term, and supporting young learner events, parent meetings, and displays as directed by the Duty Officer.</span></p><br><br><br><p><span>The role also involves regular communication with parents, including following up on absences, contacting parents who are late collecting their children, informing parents if a learner becomes unwell, answering general non‑teaching queries, and acting as an interpreter when required. This position is well suited to someone committed to child safety, organisation, and positive engagement with learners and families.</span></p><br><br><br><br><p><span><strong><span>Qualifications & Experience</span></strong></span></p><br><br><br><p><span><strong><span>Essential</span></strong></span></p><br><br><br><ul><li><span>Good English and Arabic communication skills </span></li><li><span>Experience of supervising and/or working with children </span></li></ul><br><p><span><strong><span>Desirable</span></strong></span></p><br><br><br><ul><li><span>Higher education degree</span></li><li><span>Experience in customer service </span></li><li><span>Stakeholders’ management </span></li></ul><br><p><span><strong><span>Important Information</span></strong></span></p><br><br><br><ul><li><span><strong><span>Location:</span></strong><span> the position is based in Tunis Teaching Centre.</span></span></li><li><span><strong><span>Contract Hours:</span></strong><span> 16 hours </span></span></li><li><span><strong><span>Contract Type</span></strong><span>: this is a permanent, part time position, work patterns: Tue -Sat and Wed to Sun</span></span></li><li><span><strong><span>Salary:</span></strong><span> 670 TND per month</span></span></li><li><span><strong><span>Benefits:</span></strong><span> 9 annual leave days plus public holidays, Health Insurance scheme (add on), transportation allowance</span></span></li><li><span><strong><span>Right to Work:</span></strong><span> The candidates must have legal right to live and work in Tunisia.</span></span></li><li><span><strong><span>Background Screening:</span></strong><span> all successful candidates are obliged to undergo comprehensive background screening and Police Check</span></span></li><li><span><strong><span>Closing Date:</span></strong><span> 26th May 2026</span></span></li></ul><br><br><p><span><span>A connected and trusted UK in a more connected and trusted world.</span></span></p><br><br><br><p><span><span><strong>Equality, Diversity and Inclusion Statement</strong></span></span></p><br><br><p><span><span>We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.</span></span></p><br><br><br><p><span><span><strong>Safeguarding Statement</strong></span></span></p><br><br><p><span><span>The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.</span></span></p><br><br><p><span><span>If you experience any difficulties with submitting your application, please email <u>askhr@britishcouncil.org</u></span></span></p><br><br><br> </div>
<h2 class="h5">Job description</h2>
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<span> </span><p>At JTI we celebrate differences, and everyone truly belongs. <strong>46,000 people from all over the world</strong> are continuously building their unique success story with us.<strong> 83% of employees feel happy </strong> working at JTI.</p><br> <p>To make a difference with us, all you need to do is bring your <strong> human best.</strong></p><br> <p>What will your story be? Apply now! </p><br>
<p><strong>Learn more: jti.com</strong></p><br> <p><strong>Marketing Associate Tunisia</strong></p><br>
<p>We are looking for a Marketing Associate for a position located in the Tunisia office and reporting to the country Marketing Manager.</p><br>
<p>The Ideal candidate will be responsible for the implementation of Marketing initiatives in the respective market, both Portfolio initiative and Consumer & Trade Activation programs, focused on digital marketing initiatives.</p><br>
<p><strong>Responsibilities:</strong></p><br>
<p><strong>Brand Guidelines Management:</strong></p><br>
<ul>
<li>Create and manage all consumer promotional initiatives in compliance with local legislation and with JTI Marketing Global Guidelines.</li>
<li>Performance measurement and corrective actions for the branded initiatives.</li>
</ul>
<p><strong>Consumer and Trade Activation Programs: </strong></p><br>
<ul>
<li>Planning and development of consumer activities across all channels and touch points.</li>
<li>Create all branded activities influencing awareness and equity.</li>
<li>Development of channel programs, merchandising and POPM.</li>
<li>Branded trade promotional initiatives.</li>
</ul>
<p><strong>Project Management:</strong></p><br>
<ul>
<li>Coordinate the implementation of local Brand Portfolio projects (new product launches, LEPs, etc.).</li>
<li>Support the Strategic Insights team in the implementation of local projects.</li>
</ul>
<p><strong>Budget Management: </strong></p><br>
<ul>
<li>Budget Allocation & Monitoring to secure an effective and efficient budget allocation to the Trade Activities: Visibility & Activation & Developed materials ( i.e. POSM , 1-2-1, Trade Programs and Consumer Activations). </li>
<li>Follow-up on supplier’s deliverables.</li>
</ul>
<p><strong>Requirements:</strong></p><br>
<ul>
<li>University degree in Marketing or Business Administration</li>
<li>At least 3 years Marketing experience, preferably in the FMCG industry</li>
<li>Fluent in French, Arabic & English. </li>
<li>Excellent interpersonal and communication skills. A strong analytical mindset and strategic thinking. Excellent to very good skills in Excel & Powerpoint are a requisite. </li>
</ul>
<p>Are you ready to join us? Build your success story at JTI. Apply now!</p><br>
<p>Next Steps:</p><br> <p>After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.</p><br> <p>At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.</p><br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>As a clinician, the Migration Health Physician will assist in implementing health-care activities delivered to migrant s beneficiaries as well as take part in health screening of vulnerable populations through :</p> <ul> <li>Reviewing the client s medical history, and other medical information;</li> <li>Monitoring vital signs and enquiring about relevant symptoms;</li> <li>Conducting a thorough physical examination, with particular attention paid to the systems of relevance to that client s condition(s);</li> <li>Reviewing x-ray(s), laboratory reports and the results of other investigations and advise regarding additional investigations or referrals that may be required;</li> <li>Prescribing treatment regime (e.g. preventative, curative, rehabilitative, referral care) per national standards as required to optimize the clinical condition of the client;</li> <li>Providing necessary information and counselling to the client or affected family members as well as organizing follow-up as necessary.</li> <li>Ensuring proper documentation of patient consultation</li> </ul> <p>Assist in facilitating referrals and transportation of critical cases to secondary health facilities or hospitals when required in accordance with organization mandate and procedures, directly or through health partners;</p> <p>May act as a medical escort assisting unwell patients travelling within the country or abroad, when required.</p> <p>Assist the national staff (such as nurses, midwives and paramedics) to maintain close coordination with outreach partner NGOs and provide technical support to colleagues and their activities.</p> <p>Inform the secondary referral centre about referred cases with significant medical conditions to ensure proper and timely patient handling upon arrival.</p> <p>Assist in the maintenance of medical equipment through a daily checklist to ensure that all medical kits are ready and fully stocked, with all medical supplies organized, listed, and within the expiration period.</p> <p>Undertake regular duty travel and assist in the planning and completion of field activities competently in order to ensure well-organized and quality health care service delivery with special attention paid to vulnerable populations.</p> <p>Support monitoring and evaluation activities including entering medical information and other details into health databases while maintaining client confidentiality. The Migration Health Physician will also be required to submit daily reports and necessary feedback to the supervisor on a regular basis.</p> <p>Assist in liaising and coordinating with local government and health authorities and other stakeholders with a view to strengthen health care delivery systems at the community level.</p> <p>Assist the National Migration Health Officer with project monitoring, identifying priority health needs and other activities, including but not limited to regular disease outbreak monitoring and reporting to government health authorities and taking part in health awareness campaigns.</p> <p>Take part in coordination meetings, workshops, training events and conferences at the field and district level, if required.</p> <p>Perform such other duties that may be assigned by the supervisor</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p> span>EDUCATION/span> span> /span> /p> </p><p> /p> </p><ul> <li> p> span>Completed university degree in Medicine from an accredited medical institution (MD/MBBS). /span> /p> </li> <li> p> span>Current license to practice medicine in the country. /span> /p> </li> </ul> <p> /p> </p><p> span>EXPERIENCE /span> /p> </p><ul> <li> p> span>At least 2 years of clinical medical experience following completion of MD/MBBS. /span> /p> </li> <li> p> span>Previous experience in health-related programming, especially with UN agencies or INGOs. /span> /p> </li> <li> p> span>Knowledge of and at least 2 years of experience in working in the field within the public health sector and medical emergencies is an advantage./span> /p> </li> <li> p> span>Previous experience in project development at an international organization is an advantage. /span> /p> </li> <li> p> span>Trauma management experience is an advantage. /span> /p> </li> </ul> <p> /p> </p><p> span>SKILLS /span> /p> </p><ul> <li> p> span>In depth knowledge of the broad range of migration related subject areas dealt with by the Organization; /span> /p> </li> <li> p> span>High level of integrity, understanding of ethical principles, respect for diversity, ability to work with refugees and migrants from different cultural backgrounds;/span> /p> </li> <li> p>Thorough knowledge of clinical medicine;/p> </li> <li> p> span>Excellent organization and communication skills; and/span> /p> </li> <li> p> span>Strong practical computer skills including MS Word, Excel and Outlook./span> /p> </li> </ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><strong>Organizational Context and Scope</strong></p> <p>Under the overall supervision of the Chief of mission in Tunisia and the direct supervision of Head of Sub Office in Sfax and technical guidance of Migration Health officer, ; and, in collaboration with relevant units at IOM Country Office, the successful candidate will be responsible and accountable for providing medical care in IOM clinics in IOM Tunisia Sfax Sub Office/Hzag Satellite Office.</p> <p><strong>Responsibilities:</strong></p> <ul> <li>As a clinician, the Migration Health Physician will assist in implementing health-care activities delivered to migrant s beneficiaries as well as take part in health screening of vulnerable populations through</li> <li>Reviewing the client s medical history, and other medical information;</li> <li>Monitoring vital signs and enquiring about relevant symptoms;</li> <li>Conducting a thorough physical examination, with particular attention paid to the systems of relevance to that client s condition(s);</li> <li>Reviewing x-ray(s), laboratory reports and the results of other investigations and advise regarding additional investigations or referrals that may be required;</li> <li>Prescribing treatment regime (e.g. preventative, curative, rehabilitative, referral care) per national standards as required to optimize the clinical condition of the client;</li> <li>Providing necessary information and counselling to the client or affected family members as well as organizing follow-up as necessary.</li> <li>Ensuring proper documentation of patient consultation</li> <li>Assist in facilitating referrals and transportation of critical cases to secondary health facilities or hospitals when required in accordance with organization mandate and procedures, directly or through health partners;</li> <li>May act as a medical escort assisting unwell patients travelling within the country or abroad, when required.</li> <li>Assist the national staff (such as nurses, midwives and paramedics) to maintain close coordination with outreach partner NGOs and provide technical support to colleagues and their activities.</li> <li>Inform the secondary referral centre about referred cases with significant medical conditions to ensure proper and timely patient handling upon arrival.</li> <li>Assist in the maintenance of medical equipment through a daily checklist to ensure that all medical kits are ready and fully stocked, with all medical supplies organized, listed, and within the expiration period.</li> <li>Undertake regular duty travel and assist in the planning and completion of field activities competently in order to ensure well-organized and quality health care service delivery with special attention paid to vulnerable populations.</li> <li>Support monitoring and evaluation activities including entering medical information and other details into health databases while maintaining client confidentiality. The Migration Health Physician will also be required to submit daily reports and necessary feedback to the supervisor on a regular basis.</li> <li>Assist in liaising and coordinating with local government and health authorities and other stakeholders with a view to strengthen health care delivery systems at the community level.</li> <li>Assist the National Migration Health Officer with project monitoring, identifying priority health needs and other activities, including but not limited to regular disease outbreak monitoring and reporting to government health authorities and taking part in health awareness campaigns.</li> <li>Take part in coordination meetings, workshops, training events and conferences at the field and district level, if required.</li> <li>Perform such other duties that may be assigned by the supervisor.</li> </ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Education</strong></p> <ul> <li>Completed university degree in Medicine from an accredited medical institution (MD/MBBS).</li> <li>Current license to practice medicine in the country.</li> </ul> <p>Accredited Universities are those listed in the UNESCO World Higher Education Database.</p> <p><strong>Experience</strong></p> <ul> <li>At least 2 years of clinical medical experience following completion of MD/MBBS.</li> <li>Previous experience in health-related programming, especially with UN agencies or INGOs.</li> <li>Knowledge of and at least 2 years of experience in working in the field within the public health sector and medical emergencies is an advantage.</li> <li>Previous experience in project development at an international organization is an advantage.</li> <li>Trauma management experience is an advantage.</li> </ul> <p><strong>Skills</strong></p> <ul> <li>In depth knowledge of the broad range of migration related subject areas dealt with by the Organization;</li> <li>High level of integrity, understanding of ethical principles, respect for diversity, ability to work with refugees and migrants from different cultural backgrounds;</li> <li>Thorough knowledge of clinical medicine;</li> <li>Excellent organization and communication skills; and</li> <li>Strong practical computer skills including MS Word, Excel and Outlook.</li> </ul> <p><strong>Languages</strong></p> <p>All IOM staff members in all categories are required to be fluent in one of the IOM's official languages (English, French, Spanish).</p> <p>For all applicants, fluency in French and the local language (Arabic) is required (oral and written). Working knowledge of English is strongly desired.</p> <p>Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.</p> <p><strong>Required Competencies</strong></p> <p>IOM s competency framework can be found at this link. Competencies will be assessed during the selection process.</p><p></p></section>
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<p><b>At Pluxee, we shape the world of employee benefits and engagement by bringing to life a personalized and sustainable employee experience, at work and beyond. </b></p><br>Permanent Regular<br><p><b>Job Description:</b></p><br>Le Call Center Representative est un professionnel du service client qualifié et expérimenté, responsable de la gestion d’un large éventail d’interactions clients et du traitement des demandes et réclamations.<br>Ce rôle garantit l’excellence dans la prestation de service tout en contribuant à l’amélioration continue de l’expérience client. <br>Call Center Representative joue un rôle clé dans le maintien de la satisfaction clients, le renforcement de la relation avec la marque et la promotion des valeurs de service de Pluxee au quotidien.<ul><li><b>Assurer la prise en charge des appels entrants et sortants.</b></li><li><b>Traiter les tickets (demandes, informations, réclamations) émanant des différentes parties prenantes : clients, affiliés et consommateurs.</b></li><li><b>Contribuer activement à la satisfaction client en garantissant un service de qualité.</b></li><li><b>Participer à l’amélioration continue des processus et des procédures de traitement des tickets.</b></li><li><b>Identifier et remonter les incidents et anomalies (bugs) aux équipes dédiées.</b></li><li><b>Contribuer à l’atteinte des objectifs individuels, de l’équipe call center et de l’entreprise. </b></li><li><b>Réaliser toute </b><p><b><u><span>Compétences techniques (hard skills) :</span></u></b></p><br></li><li><b>Maîtrise des outils informatiques et logiciels</b> en lien avec la gestion de la relation client (Word, Excel, PowerPoint, CRM…)</li><li><b>Compétences en résolution de problèmes techniques</b>, pour assurer le support et l’accompagnement des stakeholders.</li><li>Application rigoureuse des scripts et standards qualité du centre d’appels.</li><li><p><b><u><span>Compétences interpersonnelles (soft skills) :</span></u></b></p><br></li><li><b>Excellent relationnel</b>, Aisance relationnelle et capacité à collaborer efficacement avec les équipes internes et les différents stakeholders</li><li><b>Esprit analytique</b>, pour comprendre, analyser et résoudre les problèmes rencontrés par clients, bénéficiaires, affiliers</li><li><b>Capacité à s’organiser et à gérer son temps</b>, Aptitude à s’organiser efficacement, à gérer son temps et à travailler de manière autonome ou en équipe selon les besoins.</li><li><b>Orientation client</b>, pour se focaliser sur la satisfaction et les besoins des clients avec un engagement à fournir un service exceptionnel.</li><li><b>Esprit d’équipe</b>, pour travailler efficacement avec d’autres départements ou collègues pour résoudre les problèmes des clients et améliorer les processus internes.</li><li><b>Résistance au stress</b>, pour rester calme et professionnel même sous pression, face à des clients, bénéficiaires mécontents ou lors des périodes de forte demande.</li><li><b>Réactivité et adaptabilité</b>, pour s'adapter aux différentes situations et aux changements.</li><li><span>Issu d'une formation de type Bac +3 minimum et Expérience d’au moins 1 an, idéalement dans un poste similaire en centre d’appel.</span></li><li><span>Une excellente maîtrise de la langue française à l'oral et à l'écrit est requise pour garantir le traitement des e-mails</span></li></ul><br><br><br><p><b>Why join Pluxee?</b></p><br><br><p><b>Join an inclusive team</b></p><br><p>Work at the heart of the community alongside 5,000 experts across 29 countries - we embrace diversity and value uniqueness, fostering a workplace where everyone can thrive.</p><br><p><b>Turn inspiration into possibility</b></p><br><p>Get space to try new ideas, experiment and move the world of work forward as you bring new digital experiences - and moments of connection - to millions of people.</p><br><p><b>Make a positive impact</b></p><br><p>Touch millions of lives and create meaningful change for people and the world we share, supporting our commitments to diversity, sustainability, and local economies.</p><br><p><b>Grow with us</b></p><br><p>Get support you need to take meaningful steps in your career, whether you're performing your work/life balance or learning new skills.</p><br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Job Title: Outbound Sales Account Manager - North American Market (Evening Shift) Location: Tunis, Tunisia Working Hours: Monday to Friday: 2.00 PM- 11.00 PM Report to: Contact Centre Supervisor Overview: This is an exciting opportunity for a motivated salesperson to become an Outbound Sales Account Manager at Pens.com. You will play a critical role in delivering a best-in-class customer experience by combining deep subject-matter expertise, proactive engagement, and strategic relationship management. The role is focused on driving business outcomes, fostering customer loyalty, and ensuring operational excellence across high-value customers (HVCs). As a key player in customer experience, the ideal candidate must be a versatile professional who excels in customer relationship management, service quality enhancement, and cross-functional collaboration. Ready to join us? Apply now and become part of a team that values creativity, collaboration, and continuous growth. Primary responsibilities Act as a trusted advisor for high-value customers, offering personalized support ensuring strong relationships and high retention Personalize communication using CRM data, previous order history, and customer profiles Demonstrate a deep passion for delivering exceptional service and building lasting customer loyalty. Drive revenue growth by upselling, renewing accounts, and expanding existing client portfolios, meet or exceed performance KPIs Understand client needs and provide tailored marketing and promotional solutions aligned with their objectives Maintain detailed documentation of customer interactions and outcomes. Advise clients on campaign strategies, product selection, and optimal use of their marketing budgets Coordinate with design, escalation, and different teams to solve customer problems or execute custom solutions Promote new products, offers, and marketing campaigns while staying informed on industry trends Contribute to continuous improvement initiatives and support projects aimed at enhancing processes and performance Share client success stories or feedback with relevant teams to drive continuous improvement Growth & Career Opportunities At Pens.com, we strongly believe in internal development and mobility. Manyof our team members grow within the organization through internal opportunities and promotions. What we Offer At Pens.com, we are committed to supporting our employees both professionally and personally by offering: Transportation Support: Shuttle service for a stress-free commute Health Insurance: Comprehensive medical coverage to support your well-being Meal Vouchers: Daily meal support to make your workdays easier. Referral Bonus Program: Once an employee, get rewarded for referring talented people to join our team. Learning & Development: Access to continuous training, e-learning platforms, and development programs to help you grow your skills and advance your career. Our values At Pens.com, we are guided by a set of core values that define our culture and approach to hiring: Customers-First: We are committed to delivering exceptional customer experiences, both internally and externally. By understanding and fulfilling customer needs, we create impactful solutions that leave a lasting impression. Continuous Improvement: We believe in the power of growth and evolution. Through open communication and a culture of innovation, we continuously strive to enhance our business and adapt to changing landscapes. Goal-Oriented: We set clear objectives, remain disciplined in execution, and hold ourselves accountable for achieving measurable goals. Our focus is on driving results and making meaningful progress. Integrity: We prioritize ethics in everything we do, ensuring that our actions are grounded in integrity and responsibility towards our planet, products, and people. People-Centric: We value and respect every member of our team, fostering an environment where diversity is celebrated, contributions are recognized, and growth is encouraged. Equal Opportunity Employer We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation - no applicant will be penalized as a result of such a request. About Pens.com Pens.com's personalized promotional products are created for and inspired by small businesses. With 56 years of experience and serving 22 countries worldwide, Pens.com offers MORE value, savings and time to customers through expert guidance on a broad range of personalized promotional products, including writing instruments, stationery, drinkware, bags, gifts, and trade show accessories. Pens.com operates via a network of more than 10 facilities acrossNorth America, Europe, Africa, and Asia. To learn more,visit: www.PENS.com Pens.com is a National Pen and Cimpress brand (Nasdaq: CMPR). #LI-AA1 #LI-Onsite</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Proven sales skills are a must with demonstrated ability to close deals, upsell, and consistently meet and exceed targets.</li><li>Excellent communication and negotiation skills in English (written and spoken).</li><li>Customer-focused mindset with active listening, problem-solving abilities and a quick analytical reflex for identifying needs.</li><li>Strong organizational skills with attention to detail, ensuring effective follow up and documentation.</li><li>Team player with a proactive attitude and willingness to learn and grow</li></ul><p></p></section>
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<span><strong>Job Title: </strong></span><span><strong>Outbound Sales Account Manager - North American Market (Evening Shift)</strong></span> <br> <span><strong>Location: Tunis, Tunisia</strong></span> <br> <span><strong>Working Hours: </strong>Monday to Friday: 2.00 PM- 11.00 PM</span> <br> <span><strong>Report to: </strong></span><span><strong>Contact Centre Supervisor</strong></span> <br> <p><span><strong><u>Overview:</u></strong></span><br><span>This is an exciting opportunity for a motivated salesperson to become an Outbound Sales Account Manager at Pens.com. You will </span><span>play a critical role in delivering a best-in-class customer experience by combining deep subject-matter expertise, proactive engagement, and strategic relationship management. The role is focused on driving business outcomes, fostering customer loyalty, and ensuring operational excellence across high-value customers (HVCs). As a key player in customer experience, the ideal candidate must be a versatile professional who excels in customer relationship management, service quality enhancement, and cross-functional collaboration. </span></p><br> <p><span><strong>Ready to join us? Apply now and become part of a team that values creativity,</strong></span></p><br> <p><span><strong>collaboration, and continuous growth.</strong></span></p><br> <br> <p><span><strong><u>Primary responsibilities</u></strong></span></p><br> <ul> <li><span>Act as a trusted advisor for high-value customers, offering personalized support</span><span> ensuring strong relationships and high retention </span></li> <li><span>Personalize communication using CRM data, previous order history, and customer profiles</span></li> <li><span>Demonstrate a deep passion for delivering exceptional service and building lasting customer loyalty.</span></li> <li><span>Drive revenue growth by upselling, renewing accounts, and expanding existing client portfolios, </span><span>meet or exceed performance KPIs </span></li> <li><span>Understand client needs and provide tailored marketing and promotional solutions aligned with their objectives </span></li> <li><span>Maintain detailed documentation of customer interactions and outcomes.</span></li> <li><span>Advise clients on campaign strategies, product selection, and optimal use of their marketing budgets </span></li> <li><span>Coordinate with design, escalation, and different teams to solve customer problems or execute custom solutions</span></li> <li><span>Promote new products, offers, and marketing campaigns while staying informed on industry trends </span></li> <li><span>Contribute to continuous improvement initiatives and support projects aimed at enhancing processes and performance</span></li> <li><span>Share client success stories or feedback with relevant teams to drive continuous improvement</span></li> </ul> <br> <p><span><strong><u>Growth & Career Opportunities</u></strong></span></p><br> <p><span>At Pens.com, we strongly believe in internal development and mobility. Manyof our team members grow within the organization through internal opportunities and promotions.</span></p><br> <br> <p><span><strong><u>Requirements & Qualifications</u></strong></span></p><br> <ul> <li><span>Proven sales skills are a must with demonstrated ability to close deals, upsell, and consistently meet and exceed targets. </span></li> <li><span>Excellent communication and negotiation skills in English (written and spoken). </span></li> <li><span>Customer-focused mindset with active listening, problem-solving abilities and a quick analytical reflex for identifying needs.</span></li> <li><span>Strong organizational skills with attention to detail, ensuring effective follow up and documentation. </span></li> <li><span>Team player with a proactive attitude and willingness to learn and grow</span></li> </ul> <br> <p><span><strong><u>What we Offer</u></strong></span><br><span> At Pens.com, we are committed to supporting our employees both professionally and personally by offering:</span></p><br> <ul> <li><span>Transportation Support: Shuttle service for a stress-free commute</span></li> <li><span>Health Insurance: Comprehensive medical coverage to support your well-being</span></li> <li><span>Meal Vouchers: Daily meal support to make your workdays easier.</span></li> <li><span>Referral Bonus Program: Once an employee, get rewarded for referring talented people to join our team.</span></li> <li><span>Learning & Development: Access to continuous training, e-learning platforms, and development programs to help you grow your skills and advance your career.</span></li> </ul> <br> <p><span><strong><u>Our values</u></strong></span></p><br> <p><span>At Pens.com, we are guided by a set of core values that define our culture and approach to hiring:</span></p><br> <p><span><strong>Customers-First: </strong></span></p><br> <p><span>We are committed to delivering exceptional customer experiences, both internally and externally. By understanding and fulfilling customer needs, we create impactful solutions that leave a lasting impression.</span></p><br> <p><span><strong>Continuous Improvement: </strong></span></p><br> <p><span>We believe in the power of growth and evolution. Through open communication and a culture of innovation, we continuously strive to enhance our business and adapt to changing landscapes.</span></p><br> <p><span><strong>Goal-Oriented: </strong></span></p><br> <p><span>We set clear objectives, remain disciplined in execution, and hold ourselves accountable for achieving measurable goals. Our focus is on driving results and making meaningful progress.</span></p><br> <p><span><strong>Integrity: </strong></span></p><br> <p><span>We prioritize ethics in everything we do, ensuring that our actions are grounded in integrity and responsibility towards our planet, products, and people.</span></p><br> <p><span><strong>People-Centric: </strong></span></p><br> <p><span>We value and respect every member of our team, fostering an environment where diversity is celebrated, contributions are recognized, and growth is encouraged.</span></p><br> <br> <span><strong>Equal Opportunity Employer</strong></span><br><span>We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation - no applicant will be penalized as a result of such a request.</span> <br> <p><span><strong>About Pens.com</strong></span><br><span>Pens.com's personalized promotional products are created for and inspired by small businesses. With 56 years of experience and serving 22 countries worldwide, Pens.com offers MORE value, savings and time to customers through expert guidance on a broad range of personalized promotional products, including writing instruments, stationery, drinkware, bags, gifts, and trade show accessories. Pens.com operates via a network of more than 10 facilities acrossNorth America, Europe, Africa, and Asia.</span><br><span>To learn more,visit: </span><span>www.PENS.com</span></p><br> <p><span>Pens.com is a National Pen and Cimpress brand (Nasdaq: CMPR).</span></p><br> <br> <p><span>#LI-AA1 #LI-Onsite</span></p><br><br> </div>
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<p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>Beachfront relaxation on north Africa’s Mediterranean coast. In the heart of Tunisia’s vibrant and exotic capital city, our modern Mediterranean oasis offers a calm, laid-back beachfront escape alongside this bustling business hub. Relax at our Spa and pools, stay connected with state-of-the-art business services, or take a step back in time – more than 3,000 years of ancient civilization are at your fingertips.<br><br><p>BASIC PURPOSE: Assist the Director of Engineering in all aspects of hotel and building maintenance including electrical, plumbing, steam, gas, fire & safety, HVAC refrigeration, interior, paint and decorating, and respond to inquiries and problems in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.</p><br><br><br><p>ESSENTIAL FUNCTIONS:</p><br><br><br><p>1. Assist in the hiring, training, supervision, scheduling, counseling, and evaluation of performance and planning the activities of maintenance staff including making spot checks on a daily basis.</p><br><br><p>2. Ensure proper execution of work order/request system and that items are followed up on when necessary.</p><br><br><p>3. Prepare requisitions for purchase and work orders and liaise effectively with the Director of Purchasing.</p><br><br><p>4. Implement preventive maintenance schedules, policies and rules to ensure an efficient department.</p><br><br><p>5. Maintain logs on movement of stock items and tools and monitor distribution of items.</p><br><br><p>6. Comply with and enforce Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.</p><br><br><p>7. Work harmoniously and professionally with co-workers and supervisors.</p><br><br><p>8. Ensure that meter readings are taken daily on heat, light and review information to evaluate consumption.</p><br><br><br><br><p>NON-ESSENTIAL FUNCTIONS:</p><br><br><br><p>1. Actively support the Safety Committee.</p><br><br><p>2. Support the energy conservation program allowing the hotel to meet its annual budget targets.</p><br><br><p>3. Maintain close working relations with hotel contractors who furnish reliable 24 hour emergency service.</p><br><br><p>4. Assist with maintenance of all fire fighting equipment in first class order and ensure that emergency procedures are understood and practiced by hotel staff.</p><br><br><br><br><br><p>KNOWLEDGE AND SKILLS:</p><br><br><br><p>Education: High school education or equivalent experience Trade school in mechanics, refrigeration etc.</p><br><br><br><p>Experience: Experience required by position is at least five years of employment in the related position with Four Seasons or other</p><br><br><p>organization.</p><br><br><p>Skills and Abilities: Requires a working technical knowledge of</p><br><br><p>general building maintenance.</p><br><br><p>Working knowledge is generally learned on-the-</p><br><br><p>Job or through a series of professional certifications. Must possess a current license as an Operating Engineer.</p><br><br><p>Requires knowledge of the ability to operate</p><br><br><p>computer equipment.</p><br><br><p>Requires knowledge of blue prints, wiring diagrams and hydraulics.</p><br><br><p>Ability to read and speak and write English</p><br><br><br><br><br><br><br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Description du poste Vous souhaitez voluer dans un environnement industriel dynamique, au c ur de la performance conomique et op rationnelle ? Alors ce poste est fait pour vous ! Votre mission Rattach (e) la Division France, au c ur des enjeux financiers du site, vous garantissez la fiabilit des comptes et la rigueur des processus comptables. R f rent(e) sur votre p rim tre, vous tes en interaction directe avec la comptable, le cabinet d expertise et les auditeurs, dans un r le cl et transversal. De la comptabilit g n rale aux cl tures, en passant par le suivi des op rations et le contr le des donn es, vous pilotez un p rim tre complet qui vous place au centre de la performance financi re.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Minimum 5 ans d exp rience en comptabilit .</li><li>Excellentes connaissances en comptabilit g n rale & analytique.</li><li>Bonne compr hension des obligations fiscales et sociales.</li><li>Ma trise d Excel ; connaissance de SAP</li><li>Rigueur, autonomie, esprit d analyse et capacit interagir avec de multiples interlocuteurs.</li><li>Leadership naturel et sens du collectif.</li></ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Be on the front line of efficiency for our team and deliver impactful work on a company level. In this role, you will:</p> <ul> <li><strong>Manage Day-to-Day Operations:</strong> Ensure a smooth, organized, and compliant workplace environment by supporting administrative functions, controlling budgets, and coordinating internal processes.</li> <li><strong>Procurement and Supplier Management:</strong> Act as the organization s designated buyer; source, evaluate, and negotiate with suppliers to secure competitive offers and identify savings opportunities.</li> <li><strong>Facility and Safety Coordination:</strong> Coordinate site protection and safety requirements in line with legal prescriptions and manage site access control systems, including security badges and access rights.</li> <li><strong>Administrative Excellence:</strong> Assist with invoice tracking, expense reporting, and billing processes in coordination with Finance, while managing centralized records of all contracts.</li> <li><strong>Event and Onboarding Support:</strong> Support onboarding/offboarding processes and assist in organizing trainings, meetings, and internal events such as team breakfasts or lunches.</li> <li><strong>Reception and Communication:</strong> Manage the reception area, handle the switchboard, coordinate courier services, and oversee the distribution of internal and external correspondence.</li> </ul> <p><br></p><ul> </ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Language Proficiency: Proficiency in English at a B2 level and Mother Tongue level (C2) in the local language.</p> <p>Minimum Studies: Diploma or advanced vocational training in Secretarial or Reception Skills.</p> <p>Specific Training: Training and/or work experience in Administrative/Office Management or General Services.</p> <p>Previous Experience: Minimum of one year's experience as a receptionist for a multi-center company or similar role; experience in the Contact Centre sector is an asset.</p> <p>IT Skills: Intermediate level in Office package (Word/Excel/PowerPoint) and Google Apps.</p> <p>Core Competencies: Strong communication, planning and organizational capacity, focus on quality, and analytical thinking.</p> <p>Positive Attitude: A service-oriented vocation with the ability to remain motivated and positive under pressure.</p><p></p></section>
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<span><strong>Job Title: Web Inbound Sales Advisor - German speaker (Day Shift)</strong></span><br><span><strong>Location: Tunis, Tunisia</strong></span><br><span><strong>Report to: Contact Centre Supervisor</strong></span><br><p><span><strong>Overview:</strong></span></p><br><p><span><strong>The Web Inbound Sales Advisor will be required to sell a range of National Pen products to new and existing customers by answering inbound web sales queries from the National Pen website. You will educate, inform, nurture, and guide your lead through the decision-making process. In doing so, you will provide our customers with an incredible service, whilst</strong></span><br><span><strong>establishing long-term customer relationships.</strong></span></p><br><br><p><span><strong><u>Primary responsibilities</u></strong></span></p><br><ul><li><span>Follow up onsales leads generated by visitors toour website. Answer inbound sales calls from new and existing customers</span></li><li><span>Provide the caller with detailed information on our products and pricing to ensure an enhanced customer experience</span></li><li><span>Ensure any customer issues are dealt within an efficient manner, informing the customer of any new products</span></li><li><span>Explain our product range to ournew customers tothe website andpropose some suitable products and offers</span></li><li><span>Generate the customer order and follow up to order confirmation stage</span></li><li><span>Works towards individual and team targets</span></li><li><span>Maintain up-to-date knowledge of our products and processes, whichwill be supported by on on-going training, support and coaching</span></li><li><span>Any other duties/projects as directed by Senior Management</span></li><li><span>Cover othermiscellaneous tasks if time allowsincluding text translations, customer</span></li><li><span>queries from Facebook and Trustpilot web product feedback</span></li></ul><br><p><span><strong><u>Growth & Career Opportunities</u></strong></span></p><br><p><span>At Pens.com, we strongly believe in internal development and mobility. Manyof our team members grow within the organization through internal opportunities and promotions.</span></p><br><br><p><span><strong><u>Requirements & Qualifications</u></strong></span></p><br><ul><li><span>Fluent in German</span></li><li><span>Ideally a minimum of 1 yearexperience in salesenvironment with an understanding of the importance of building relationships with key decision makers</span></li><li><span>Passionate about helping the customer to choosethe right products to suit their Businesses needs</span></li><li><span>Excellent communication and negotiation skills</span></li><li><span>Have the ability to maintain professionalism under pressure, handle rejections well and maintain a confident approach at all times</span></li><li><span>An energetic, self-starter who excels in interpersonal skills, with a focus on listening and questioning skills</span></li><li><span>Highly organized with a strongattention to detail</span></li><li><span>Self-motivated and goal oriented to achieve your own targets and also your teams</span></li><li><span>Experience in MSOffice and othercomputer systems</span></li></ul><br><p><span><strong><u>Our values</u></strong></span></p><br><p><span>At Pens.com, we are guided by a set of core values that define our culture and approach to hiring:</span></p><br><p><span><strong>Customers-First: </strong></span></p><br><p><span>We are committed to delivering exceptional customer experiences, both internally and externally. By understanding and fulfilling customer needs, we create impactful solutions that leave a lasting impression.</span></p><br><p><span><strong>Continuous Improvement: </strong></span></p><br><p><span>We believe in the power of growth and evolution. Through open communication and a culture of innovation, we continuously strive to enhance our business and adapt to changing landscapes.</span></p><br><p><span><strong>Goal-Oriented: </strong></span></p><br><p><span>We set clear objectives, remain disciplined in execution, and hold ourselves accountable for achieving measurable goals. Our focus is on driving results and making meaningful progress.</span></p><br><p><span><strong>Integrity: </strong></span></p><br><p><span>We prioritize ethics in everything we do, ensuring that our actions are grounded in integrity and responsibility towards our planet, products, and people.</span></p><br><p><span><strong>People-Centric: </strong></span></p><br><p><span>We value and respect every member of our team, fostering an environment where diversity is celebrated, contributions are recognized, and growth is encouraged.</span></p><br><br><span><strong>Equal Opportunity Employer</strong></span><br><span>We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation - no applicant will be penalized as a result of such a request.</span><br><p><span><strong>About Pens.com</strong></span><br><span>Pens.com's personalized promotional products are created for and inspired by small businesses. With 56 years of experience and serving 22 countries worldwide, Pens.com offers MORE value, savings and time to customers through expert guidance on a broad range of personalized promotional products, including writing instruments, stationery, drinkware, bags, gifts, and trade show accessories. Pens.com operates via a network of more than 10 facilities acrossNorth America, Europe, Africa, and Asia.</span><br><span>To learn more,visit: </span><span>www.PENS.com</span></p><br><p><span>Pens.com is a National Pen and Cimpress brand (Nasdaq: CMPR).</span></p><br><br><p><span>#LI-JB1 #LI-Onsite</span></p><br><br> </div>
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<br><p><span><strong>SYSTRA est un groupe international d’ingénierie et de conseil dans le domaine des transports publics et de la mobilité durable.</strong></span></p><br><br><p><span>Depuis 65 ans, le Groupe est engagé aux côtés des villes et des territoires pour contribuer à leur développement en créant, améliorant et modernisant leurs infrastructures et systèmes de transport. SYSTRA intervient de la conception jusqu’aux phases de test, de déploiement et de maintenance, en France comme à l’international. Grâce à ses nouveaux services, SYSTRA accompagne ses clients et partenaires dans leur transition digitale, écologique et énergétique, afin d’inventer les mobilités de demain.</span></p><br><br>
Context
<br><p><span>Dans le cadre du développement de ses activités, SYSTRA France ouvre un centre d’études en Tunisie.</span><br><span>Le poste de Chargé de Recrutement est rattaché hiérarchiquement au Responsable Recrutement France. L’ambition de l’équipe recrutement est d’intervenir comme un réel cabinet de recrutement interne, en termes de relationnel client, satisfaction des besoins opérationnels et recherche des meilleurs profils.</span></p><br><br>
Missions/Main Duties
<br><p><span>Plus particulièrement, le/la Chargé(e) de Recrutement a la responsabilité de la globalité du processus de recrutement en assurant un rôle de service et de conseil auprès des opérationnels. Ses missions sont les suivantes :</span></p><br><br><p><span><u>Recrutement</u> :</span></p><br><br><ul><li><span>Identifier et analyser les besoins en recrutement avec les opérationnels</span></li><li><span>Rédiger et diffuser les offres d’emploi via notre ATS</span></li><li><span>Définir et appliquer une stratégie de recherche appropriée : jobboards, réseaux sociaux professionnels, viviers etc.</span></li><li><span>Réaliser la préqualification téléphonique des candidats</span></li><li><span>Conduire les entretiens de recrutement et rédiger les comptes-rendus associés</span></li><li><span>Effectuer les propositions d’embauche en accord avec nos grilles salariales internes et avec l’appui des RRH de proximité ainsi que des managers</span></li><li><span>Anticiper les tendances du marché et assurer une veille</span></li><li><span>Effectuer un reporting régulier de l’activité</span></li><li><span>Contribuer à la politique de relations écoles et participer aux évènements de recrutement</span></li></ul>
Profile/Skills
<br><p><span>De formation Bac+5 type Master II en Ressources Humaines, vous justifiez d'une expérience de 3 ans minimum dans le recrutement.</span></p><br><br><p><span>Vous avez idéalement été amené à travailler dans un contexte de marché tendu (rareté de candidats nécessitant une phase de recherche poussée).</span></p><br><br><p><span>Vous êtes à l'aise avec les outils digitaux.</span></p><br><br><p><span>Qualités requises : sens du service, esprit d'équipe, aisance relationnelle, ténacité, curiosité.</span></p><br><br>
<br><p>SYSTRA est une entreprise handi-accueillante.</p><br><br>
<br> Why SYSTRA? Read more <span> sur Why SYSTRA?</span>
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<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<br><p><strong>SYSTRA est un groupe international d’ingénierie et de conseil dans le domaine des transports publics et de la mobilité durable.</strong></p><br><br><p>Depuis 65 ans, le Groupe est engagé aux côtés des villes et des territoires pour contribuer à leur développement en créant, améliorant et modernisant leurs infrastructures et systèmes de transport. SYSTRA intervient de la conception jusqu’aux phases de test, de déploiement et de maintenance, en France comme à l’international. Grâce à ses nouveaux services, SYSTRA accompagne ses clients et partenaires dans leur transition digitale, écologique et énergétique, afin d’inventer les mobilités de demain.</p><br><br>
Context
<br><p>Au sein de SYSTRA France, la Direction Ferroviaire Structure et Energie (FSE) a la charge du pilotage de l’activité de SYSTRA pour les projets d’infrastructures des modes de transport interurbains (Ferroviaire, Tram-train, Routier, Fluvial), d’aménagements, de pôles multimodaux, de centres de maintenance et de VRD en France. Elle réalise également un appui production pour les projets de SYSTRA à l’international dans ses domaines de compétence.</p><br><br><p>Ses clients institutionnels sont notamment le groupe SNCF (SNCF Réseau, SNCF Voyageurs, Gares & Connexions) et les Autorités Organisatrices de Transports, ainsi que Réseau de Transport d’Electricité.</p><br><br>
Missions/Main Duties
<br><p><span>Dans le cadre d’un appui à la Direction, l’assistant de gestion d’entité sera amené à consolider les éléments de planning et de charge, ainsi que les principales données des affaires de l’entité, en veillant à leur cohérence.</span></p><br><br><p><span>A ce titre, ses missions sont les suivantes :</span></p><br><br><ul><li>Interface avec les gestionnaires de projets, tenue à jour la consolidation du tableau de bord des projets et suivi des indicateurs de la Direction.</li><li>Suivre la déclinaison des objectifs assignés aux départements de la Direction : Chiffre d’Affaires, Marge, prise de commandes</li><li>Piloter les sujets de trésorerie de la direction, en interface avec le contrôle de gestion.</li><li>Contribuer aux re-prévisions budgétaires et les clôtures financières du département en interface avec le contrôle de gestion et le responsable performance.</li><li>Assurer le suivi du portefeuille de petites affaires de la direction et en particulier assurer la bonne clôture des petites affaires en portefeuille.</li><li>Veiller au suivi des revues d’affaires de l’entité et maintenir un plan d’actions consolidé.</li><li>Apporter son support au suivi de l’activité sur offres et la mise en cohérence portefeuille offre (CView) / affaire de la direction (SPOT). Suivi des codes SPOT offres.</li><li>Veiller avec la Direction Financière FSE à la mise en application des règles de pilotage des affaires au sein de la direction et contribue aux actions d’amélioration.</li><li>Apporter son support au pilotage des ressources de production, par le suivi du plan de charge des projets de l’entité et des contributions de production aux activités internationales du groupe.</li></ul><br>
Profile/Skills
<br><p>Bac + 3 en gestion - comptabilité </p><br><br><p>2 ans d'expériences </p><br><br>
<br><p>SYSTRA est une entreprise handi-accueillante.</p><br><br>
<br> Why SYSTRA? Read more <span> sur Why SYSTRA?</span>
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<h2 class="h5">Job description</h2>
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Job : <p>Reporting to the General Management, you will define and implement the company's export strategy across several strategic geographic areas: Europe, Middle East, Africa, and North America.<br>You will be responsible for international commercial performance, the development of strategic partnerships, and achieving sales and profitability targets.</p><br><br><p><br><u>Strategic and Commercial Development</u></p><br><br><ul><li>Define and deploy the company's overall export strategy.</li><li>Identify and develop new international markets with high potential.</li><li>Define commercial objectives by geographic area and ensure they are met.</li><li>Lead prospecting and international sales development actions.</li><li>Oversee responses to strategic tenders.</li><li>Conduct commercial negotiations with key clients and partners.</li></ul><p><u>International Market Management</u></p><br><br><ul><li>Adapt commercial strategies to the cultural, regulatory, and economic specificities of each market.</li><li>Develop and maintain long-term relationships with major accounts, distributors, and international partners.</li><li>Represent the company at international trade shows, fairs, and events.</li></ul><p><u>Operational and Financial Management</u></p><br><br><ul><li>Monitor commercial performance, margins, and profitability by market.</li><li>Develop and manage export budgets.</li><li>Analyze performance indicators and implement necessary corrective actions.</li><li>Ensure coordination with Production, Supply Chain, Marketing, Finance, and Support departments.</li></ul><p><u>Compliance and Risk Management</u></p><br><br><ul><li>Ensure compliance with international, customs, and commercial regulations.</li><li>Oversee logistics operations related to exports.</li><li>Identify and anticipate commercial, financial, geopolitical, and regulatory risks.</li><li>Implement risk mitigation plans and ensure business continuity.</li></ul><p><u>Team Management</u></p><br><br><ul><li>Manage and develop international export teams.</li><li>Manage area managers.</li><li>Participate in recruitment, evaluation, and skills development of employees.</li><li>Develop a culture of performance, commercial excellence, and interculturality.</li></ul> <br> <br> Required profile : <ul><li>Bachelor's degree (Bac+4/5) or higher, ideally from a Business School or Engineering School.</li><li>Professional experience of at least 15 years in international business development, including a minimum of 10 years in Export Manager roles within the agri-food or FMCG sectors.</li><li>Solid expertise in the development and management of multi-zone export markets (Europe, Middle East, North America, and Africa).</li><li>Excellent command of international negotiation techniques, international trade, customs regulations, Incoterms, and standards applicable to export markets.</li><li>Proven experience in managing multicultural teams and managers.</li><li>Strong analytical skills, results-oriented, and ability to manage commercial and financial performance.</li><li>Strong leadership, strategic vision, excellent interpersonal skills, and ability to operate in a complex international environment.</li><li>Perfect command of French, Arabic, and English. Knowledge of another language is a plus.</li><li>Availability for frequent international travel.</li></ul> <br><br> </div>
<h2 class="h5">Job description</h2>
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<span><strong>Job Title: Credit Administrator processor - Day shift </strong></span><br><span><strong>Location: Tunis, Tunisia</strong></span><br><span><strong>Report to: Quality Leader</strong></span><br><p><span><strong><u>Overview:</u></strong></span><br><span>At National Pen, we provide high value promotional products for businesses and professionals by providing expert knowledge and effective promotional products. With a workforce from over 30 different countries and 18 working languages, we provide a very diverse and multi-cultural environment with on-going training to provide you with the tools to be successful.</span></p><br><p><span>If you have the desire to be successful, exceeding targets and work in a team-based organization, please apply below.</span></p><br><p><span>The Quality Inspector and Credit Processor should be highly motivated and analytical with strong focus on attention to detail thus ensuring, internal and external, customer satisfaction. You will be responsible for inspecting product outputs, identifying mistakes or non-compliance issues and process credit notes to customers.</span></p><br><p><span><strong>Ready to join us? Apply now and become part of a team that values creativity,</strong></span></p><br><p><span><strong>collaboration, and continuous growth.</strong></span></p><br><br><p><span><strong><u>Primary responsibilities</u></strong></span></p><br><ul><li><span>Perform detail checks on customer orders to capture the highest level of accuracy and detail. </span></li><li><span>Provide feedback across all levels of the organization including supervisors and sales team on any issues.</span></li><li><span>Identify, discuss and resolve issues</span></li><li><span>Provide actionable data to various support groups as needed</span></li><li><span>Work independently whilst working within the team</span></li><li><span>Support process and quality improvements in the Contact Centre</span></li><li><span>Identify order/product opportunities and issues, then determine when escalation is necessary</span></li><li><span>Investigate and respond to all quality issues</span></li><li><span>Perform verification and process of credit</span></li><li><span>investigate customer complaints and non-conformance issues</span></li><li><span>Prepare and submit reports to the quality management team</span></li><li><span>Solve practical problems and deal with a variety of variables in situations.</span></li><li><span>Define problems, collect data, establish facts, and draw valid conclusions.</span></li></ul><br><p><span><strong><u>Growth & Career Opportunities</u></strong></span></p><br><p><span>At Pens.com, we strongly believe in internal development and mobility. Manyof our team members grow within the organization through internal opportunities and promotions.</span></p><br><br><p><span><strong><u>Requirements & Qualifications</u></strong></span></p><br><ul><li><span>A minimum of 1 year experience in a similar role</span></li><li><span>A fluent level in English is a must</span></li><li><span>Contact Centre experience is required</span></li><li><span>Knowledgeable of quality assessment processes is a plus</span></li><li><span>Self-motivated and goal oriented</span></li><li><span>Strong Communication Skills</span></li><li><span>Advanced MS office (Excel / Power Point /Word)</span></li></ul><br><p><span><strong><u>What we Offer</u></strong></span><br><span> At Pens.com, we are committed to supporting our employees both professionally and personally by offering:</span></p><br><ul><li><span>Transportation Support: Shuttle service for a stress-free commute</span></li><li><span>Health Insurance: Comprehensive medical coverage to support your well-being</span></li><li><span>Meal Vouchers: Daily meal support to make your workdays easier.</span></li><li><span>Referral Bonus Program: Once an employee, get rewarded for referring talented people to join our team.</span></li><li><span>Learning & Development: Access to continuous training, e-learning platforms, and development programs to help you grow your skills and advance your career.</span></li></ul><br><p><span><strong><u>Our values</u></strong></span></p><br><p><span>At Pens.com, we are guided by a set of core values that define our culture and approach to hiring:</span></p><br><p><span><strong>Customers-First: </strong></span></p><br><p><span>We are committed to delivering exceptional customer experiences, both internally and externally. By understanding and fulfilling customer needs, we create impactful solutions that leave a lasting impression.</span></p><br><p><span><strong>Continuous Improvement: </strong></span></p><br><p><span>We believe in the power of growth and evolution. Through open communication and a culture of innovation, we continuously strive to enhance our business and adapt to changing landscapes.</span></p><br><p><span><strong>Goal-Oriented: </strong></span></p><br><p><span>We set clear objectives, remain disciplined in execution, and hold ourselves accountable for achieving measurable goals. Our focus is on driving results and making meaningful progress.</span></p><br><p><span><strong>Integrity: </strong></span></p><br><p><span>We prioritize ethics in everything we do, ensuring that our actions are grounded in integrity and responsibility towards our planet, products, and people.</span></p><br><p><span><strong>People-Centric: </strong></span></p><br><p><span>We value and respect every member of our team, fostering an environment where diversity is celebrated, contributions are recognized, and growth is encouraged.</span></p><br><br><span><strong>Equal Opportunity Employer</strong></span><br><span>We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation - no applicant will be penalized as a result of such a request.</span><br><p><span><strong>About Pens.com</strong></span><br><span>Pens.com's personalized promotional products are created for and inspired by small businesses. With 56 years of experience and serving 22 countries worldwide, Pens.com offers MORE value, savings and time to customers through expert guidance on a broad range of personalized promotional products, including writing instruments, stationery, drinkware, bags, gifts, and trade show accessories. Pens.com operates via a network of more than 10 facilities acrossNorth America, Europe, Africa, and Asia.</span><br><span>To learn more,visit: </span><span>www.PENS.com</span></p><br><p><span>Pens.com is a National Pen and Cimpress brand (Nasdaq: CMPR).</span></p><br><br><p><span>#LI-SN1 #LI-Onsite</span></p><br><br> </div>
<h2 class="h5">Job description</h2>
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<p><span><strong>Job Title:</strong> Merchandising Coordinator</span></p><br> <br> <p><span> <strong>Department:</strong> Merchandising</span></p><br> <br> <p><span><strong>Location</strong>: Tunis, Tunisia</span></p><br> <br> <p><span><strong>Reporting to: </strong>Senior Merchandise Manger</span></p><br> <br> <p><span><strong><u>Overview of Role:</u></strong></span></p><br> <p><br><span> The Merchandising Coordinator is responsible for supporting the Senior Merchandising Manager to drive sales, optimize the product assortment, and enhance the overall online shopping experience in alignment with the overall merchandising and category strategy. This role works closely with the Product Data Management (PDM) and Site merchandising teams to ensure all products are accurately set up, merchandised and optimized on site. The person in this role will be in a key role in leading and executing the day-to-day needs of the business. The ideal candidate should have strong organizational and communication skills, thrive in a fast-paced environment, and be comfortable collaborating across multiple teams.</span><br> </p><br> <br> <p><span><strong> <u>Primary Duties & Responsibilities</u></strong></span><br> </p><br> <p><span><strong> <u>Support and execute merchandising strategy for North America</u></strong></span><br> </p><br> <ul> <li><span>Assist in executing marketing and site campaigns, including curated product lists, seasonal themes and collections </span></li> <li><span>Lead gap and competitive analysis at the market level and partner with merchandise managers on category strategy </span></li> <li><span>Collaborate with the Category Manager to implement product strategies and ensure timely product launches </span></li> <li><span>Manage the setup of new products in the system, ensuring accurate data entry for product descriptions, pricing, images, and attributes </span></li> <li><span>Cultivate and maintain strong vendor relationships through regular communication and collaboration </span></li> <li><span>Create and maintain visual merchandising boards to communicate product assortments to cross functional partners monthly </span></li> <li><span>Stay on top of industry trends via competitive shopping, social media, search interest, trade shows, etc. </span></li> </ul> <br> <p><span><strong><u>Support site initiatives to drive growth</u></strong></span><br> </p><br> <ul> <li><span>Partner with the site merchandising team to curate and manage product assortments, seasonal collections, and landing pages</span></li> <li><span>Assist in optimizing site merchandising elements, including product categorization, filters, and attributions to enhance the customer experience and drive conversion</span></li> <li><span>Monitor product placements and ensure accurate representation on the website, including pricing, photography, and product descriptions</span></li> <li><span>Ensure correct product categorizations are assigned to all products based on ecommerce and search optimization best practices</span></li> <li><span>Support photography process with the Creative and Merchandising teams to ensure products arrive to photoshoot in a timely manner to support lifestyle and product photography, including managing and updating the sample database</span></li> <li><span>Manage accuracy of product data via Product Information Management (PIM) tool and submit tickets to resolve issues via Jira</span></li> </ul> <p><span><strong> <u>Assist with product lifecycle management</u></strong></span></p><br> <ul> <li><span>Adhere to Product Development and MPP (Master Project Planning) calendars, and support deadlines a with internal and external partners to meet key deliverables for new product introductions each quarter</span></li> <li><span>QA all new product introductions to ensure SKUs are merchandised on the correct pages, orderable with the correct imagery, copy, and pricing</span></li> <li><span>Support pricing strategy for end-of-life products</span></li> <li><span>Manage accuracy of product data via Product Information Management (PIM) tool and submit tickets to resolve issues</span></li> </ul> <p><span><strong> <u>Reporting & Optimization:</u></strong></span></p><br> <ul> <li><span>Generate reports on product performance and merchandising initiatives to track progress and optimize future efforts.</span></li> <li><span>Provide recommendations based on data insights to continuously improve merchandising strategies.</span></li> <li> <p><span>Manage ad hoc projects, as needed</span></p><br> </li> </ul> <p><span><strong> <u>Requirements and Qualifications</u></strong></span></p><br> <ul> <li><span>Bachelor's Degree or relevant experience</span></li> <li><span>2-4 years of relevant experience in eCommerce and/or Merchandising</span></li> <li><span>Fluent in English and European language is a plus (preferably German)</span></li> <li><span>Strong written, oral communication</span></li> <li><span>Self-starter who takes ownership and initiative and can excel in a fast-paced, high growth, entrepreneurial environment</span></li> <li><span>Proactive thinker with the ability to focus on meeting larger business goals</span></li> <li><span>Balance urgent and effective action, commitment to excellence, and take initiative to resolve problems and work quality</span></li> <li><span>Ability to work with limited resources and willingness to be involved in many aspects of a growing company</span></li> <li><span>Genuine interest/passion in the promotional products industry</span></li> <li> <p><span>Proficient in Microsoft Excel, Word, and PowerPoint</span></p><br> <p><br><span><strong><u>Our values</u></strong></span></p><br> <p><span>At Pens.com we are guidedby a set of core values thatdefine our culture and approach to hiring:</span></p><br></li> <li> <p><span><strong>Customers-First:</strong></span><br><span>We are committed to delivering exceptional customer experiences, both internally and externally. By understanding and fulfilling customer needs, we create impactful solutions that leave a lasting impression.</span></p><br></li> <li> <p><span><strong>Continuous Improvement:</strong></span><br><span>We believe in the powerof growth and evolution. Through open communication and a culture of innovation, we continuously strive to enhance our business and adapt to changing landscapes.</span></p><br></li> <li> <p><span><strong>Goal-Oriented:</strong></span><br><span>We set clearobjectives, remain disciplined in execution, and hold ourselves accountable for achieving measurable goals. Our focusis on drivingresults and makingmeaningful progress.</span></p><br></li> <li> <p><span><strong>Integrity:</strong></span><br><span>We prioritize ethicsin everything we do, ensuring that our actions are grounded in integrity and responsibility towards our planet, products, and people.</span></p><br></li> <li> <p><span><strong>People-Centric:</strong></span><br><span>We value and respect every member of our team, fostering an environment where diversity is celebrated, contributions are recognized, and growth is encouraged.</span><br><span><strong><u>Equal Opportunity Employer</u></strong></span><br><span>We are an equal opportunity employer and valuediversity at ourcompany. We do not discriminate on the basis of race, religion, color, national origin,sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive otherbenefits and privileges of employment. Pleasecontact us to request accommodation - no applicant willbe penalized as a resultof such a request.</span><br><span><strong>About Pens.com</strong></span><br><span>Pens.com's personalized promotional products are created for and inspired by small businesses. With 56 years of experience and serving 22 countries worldwide, Pens.com offersMORE value, savings and time to customers through expert guidance on a broad rangeof personalized promotional products, including writing instruments, stationery, drinkware, bags, gifts, and trade show accessories. Pens.com operates via a network of more than10 facilities acrossNorth America, Europe, Africa, and Asia.</span></p><br> <p><span>To learn more, visit:</span><span>www.PENS.com</span></p><br> <p><span>Pens.com is a National Pen and Cimpress brand (Nasdaq: CMPR).</span><br> </p><br></li> </ul> <br> <br> <p>#LI-NG1 #LI-Onsite</p><br><br><br> </div>
<h2 class="h5">Job description</h2>
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Job : <p>Reporting to the General Management, you will define and implement the company's export strategy across several strategic geographic areas: Europe, Middle East, Africa, and North America.<br>You will be responsible for international commercial performance, the development of strategic partnerships, and achieving sales and profitability targets.</p><br><br><p><br><u>Strategic and Commercial Development</u></p><br><br><ul><li>Define and deploy the company's overall export strategy.</li><li>Identify and develop new international markets with high potential.</li><li>Define commercial objectives by geographic area and ensure they are met.</li><li>Lead prospecting and international sales development actions.</li><li>Oversee responses to strategic tenders.</li><li>Conduct commercial negotiations with key clients and partners.</li></ul><p><u>International Market Management</u></p><br><br><ul><li>Adapt commercial strategies to the cultural, regulatory, and economic specificities of each market.</li><li>Develop and maintain long-term relationships with major accounts, distributors, and international partners.</li><li>Represent the company at international trade shows, fairs, and events.</li></ul><p><u>Operational and Financial Management</u></p><br><br><ul><li>Monitor commercial performance, margins, and profitability by market.</li><li>Develop and manage export budgets.</li><li>Analyze performance indicators and implement necessary corrective actions.</li><li>Ensure coordination with Production, Supply Chain, Marketing, Finance, and Support departments.</li></ul><p><u>Compliance and Risk Management</u></p><br><br><ul><li>Ensure compliance with international, customs, and commercial regulations.</li><li>Oversee logistics operations related to exports.</li><li>Identify and anticipate commercial, financial, geopolitical, and regulatory risks.</li><li>Implement risk mitigation plans and ensure business continuity.</li></ul><p><u>Team Management</u></p><br><br><ul><li>Manage and develop international export teams.</li><li>Manage area managers.</li><li>Participate in recruitment, evaluation, and skills development of employees.</li><li>Develop a culture of performance, commercial excellence, and interculturality.</li></ul> <br> <br> Required profile : <ul><li>Bachelor's degree (Bac+4/5) or higher, ideally from a Business School or Engineering School.</li><li>Professional experience of at least 15 years in international business development, including a minimum of 10 years in Export Manager roles within the agri-food or FMCG sectors.</li><li>Solid expertise in the development and management of multi-zone export markets (Europe, Middle East, North America, and Africa).</li><li>Excellent command of international negotiation techniques, international trade, customs regulations, Incoterms, and standards applicable to export markets.</li><li>Proven experience in managing multicultural teams and managers.</li><li>Strong analytical skills, results-oriented, and ability to manage commercial and financial performance.</li><li>Strong leadership, strategic vision, excellent interpersonal skills, and ability to operate in a complex international environment.</li><li>Perfect command of French, Arabic, and English. Knowledge of another language is a plus.</li><li>Availability for frequent international travel.</li></ul> <br><br> </div>
<h2 class="h5">Job description</h2>
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Join our Team
<br><p><strong>About the Role<br></strong></p><br><br><p>Do you thrive in complex, fast-paced environments and enjoy navigating ambiguity with a global perspective?<br>Group Function Legal Affairs & Compliance (GFLA) in EMEA provides strategic support across commercial, regulatory, governance, and compliance matters, helping drive business success while protecting Ericsson’s interests and reputation.<br>As Group Legal Counsel within the East & North Africa legal team, you will lead and support legal matters across assigned territories, including commercial contracts, corporate and regulatory issues, data protection, competition law, intellectual property, sanctions/trade controls, and dispute resolution. You will partner closely with business and legal stakeholders on high-value customer and supplier contracts, strategic partnerships, corporate transactions, governance, and advisory matters.</p><br><br><p>You will be part of the Customer Unit East & North Africa legal team, reporting to the Head of Legal, Customer Unit East & North Africa. The position will be based within one of the territories in the region.</p><br><br><p><strong><br>What You'll Do</strong></p><br><br><br><p>• Act as a trusted legal advisor, providing practical and strategic guidance that supports business objectives and successful deal execution.<br>• Lead and support negotiations for complex customer, supplier, and partnership agreements.<br>• Identify, assess, and mitigate legal and business risks while enabling growth and transformation.<br>• Advise on corporate governance, regulatory compliance, competition, data protection, intellectual property, and trade control matters.<br>• Build strong relationships across business units, functions, and geographies, fostering collaboration and transparency.<br>• Contribute to capability building through coaching, mentoring, knowledge sharing, and best-practice initiatives.<br>• Support an inclusive, high-performing, and collaborative team culture.</p><br><br><p><strong><br>What You'll Bring</strong></p><br><br><br><p>• Qualified lawyer with at least 7 years of experience in a leading law firm and/or multinational in-house legal environment.<br>• Strong experience in commercial, corporate, regulatory, and compliance matters.<br>• Proven ability to support complex contracts, negotiations, and cross-border business activities.<br>• Strong business acumen and the ability to balance legal risk with commercial objectives.<br>• Excellent communication, negotiation, and stakeholder management skills.<br>• Ability to work independently and influence senior stakeholders across diverse environments.<br>• Experience in the technology or telecommunications sector is an advantage.<br>• Growth mindset, sound judgment, integrity, and commitment to delivering high-quality legal support.</p><br><br><p><strong>Why join Ericsson?</strong>At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.<br> <br><strong>What happens once you apply?</strong>Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.</p><br><br><br><p><strong>Primary country and city:</strong> Kenya (KE) || Nairobi</p><br><br><p><strong>Req ID:</strong> 785367 </p><br><br><br><br> </div>