وظائف مدير العمليات - تونس العاصمة تونس

من ٢ إلى ٧ سنة Naukri Gulf

أخصائي قيادي فئة المشتريات NPP

On-site - تونس - تونس العاصمة ٢١ أغسطس ٢٠٢٦

اللوجستيات وسلاسل الإمداد والمشتريات

يراقب باستمرار الاتجاهات المحلية في السوق الاقتصادية والتقنية والاجتماعية للفئات الفرعية والموردين المعينة (استطلاعات السوق) يدعم تنفيذ استراتيجية فئة عالمية (فئة فرعية) يطور استراتيجية فئة البلد والفئة الفرعية بالتنسيق والتوافق مع مديري الفئة العالميين يجري تحليلاً داخلياً / خارجياً للفئات المعنية وينظم بحثاً في السوق عن بدائل من حيث الموردين المحتملين / الأسعار / المنتجات / الخدمات وتوافقاً مع مدير الفئة المعنية يحدد ويبدأ في توفيرات محتملة وفرص تحسين (مثلاً أفكار VA/VE والتوطين بالتوافق مع مدير الفئة المعنية) يضمن اختيار الموردين والعملية المطابقة للإصدار، وكذلك الإعداد لعملية المنح والقرار وفقاً للحدود المعرفة وبالتوافق مع مدير الفئة المعنية يجري عقود موردين ذات تعقيد عالٍ (مثلاً اتفاقية إطار، اتفاقية مستوى الخدمة، اتفاقية ضمان الجودة) بالتعاون الوثيق مع القسم القانوني والمصانع البلدية المعنية وبالتوافق مع مدير الفئة المعنية يضمن نشر نتائج التفاوض داخل المنظمة وشبكة الشراء ينفذ مفاوضات طلبات عروض سعر وطنية معقدة وفق إطار استراتيجي يعتمد على طلب الشراء وكتب المناقصة الخاصة بالطالب الداخلي وبالتوافق مع مدير الفئة المعنية ينظم اجتماعات تنسيق ومراجعة دورية مع الأطراف الداخلية ذات الصلة لزيادة رضا العملاء ي verifies تقارير الشراء الشهرية ويتتبعها في الأدوات المعنية ينفذ ويطبق حلولاً لتصعيدات الموردين، خاصةً لتأخر التوريد والتخصيص لضمان إمدادات المواد والخدمات غير المباشرة وبالتوافق مع مدير الفئة المعنية يسحب تكاليف عدم الامتثال وعدم الأداء من المورد (في حالة التصعيد) يحث الموردين على تقديم جميع المعلومات المطلوبة لأعمالنا في الوقت المحدد (مثلاً قضايا الضمان، potential تأخيرات التسليم) يراقب الالتزام بعقود الموردين وصلاحيتها باستمرار مع العقد الداخلي و طالب الطلب ويطبق إجراءات لحل الانحرافات يلتقي بانتظام بالموردين الوطنيين الاستراتيجيين لتبادل المعلومات ومعالجة المواضيع الفعلية، بما في ذلك زيارات ميدانية منتظمة للموردين، ومعرفة تقنية، ويشارك النتائج مع مدير الفئة المعنية يوثق ويؤرشف جميع البيانات بشكل متوافق مع العمليات وقابل للتحقق يدعم منظمات شراء أخرى ضمن الفئات المتوافقة إذا طُلِبَ ذلك يعد الملحقات لتحديث العقود وفقاً للشروط التي تم التفاوض عليها حديثاًالمرشح المرغوب<h2>المؤهلات والخبرة</h2>درجة ماجستير في المشتريات، سلسلة التوريد، الأعمال، أو الهندسةخبرة لا تقل عن سنتين في مجال مماثلفهم قوي لعملية NPP (التوريد، طلب عروض الأسعار، التفاوض، والتعاقد)معرفة بأسواق الموردين المحلية والدوليةمعرفة قانونية أساسية (عقود، بنود، Incoterms)

Monitors continuously the local economical, technical & social market trends for the assigned categories, sub-categories and suppliers (market surveys) Supports implementation of a worldwide category (sub-category strategy) Develops a country category, sub-category strategy in coordination and alignment with global category managers Performs internal / external analysis of respective categories, and organizes research on the market for alternatives in terms of potential suppliers/ prices/ products / services and in alignment with the respective category manager Identifies and initiates savings potential and improvement-opportunities (e.g. VA/VE and localization ideas in alignment with the respective category manager) Ensures a compliant supplier selection, release process, as well as preparation for the awarding and decision process according to defined thresholds and in alignment with the respective category manager Conducts relevant supplier contracts of complexity (e.g. Framework Agreement, Service Level Agreement, Quality Assurance Agreement) in close collaboration with legal department and respective country plants and in alignment with the respective category manager Ensures the publication of the negotiation results within the organization and purchasing network Performs complex national RfQs negotiations according to strategic framework based on purchase request and tender books of internal requestor and in alignment with the respective category manager Organizes regular coordination and review meetings with the relevant internal stakeholders to increase customer satisfaction Verifies monthly purchasing reporting and track it in the respective tools Executes and implements solutions for supplier escalations, especially for delivery delays and allocations to safeguard indirect material and services supplies and in alignment with the respective category manager Recovers non-conformance and non-performance costs from supplier (in escalation) Pushing suppliers to provide all required information for our business upon due time (e.g. warranty issues, potential delivery delays) Monitors suppliers contract adherence and validity continuously together with the internal contract, demand requestor and implements measures to solve deviations Meets strategic national suppliers regularly to exchange information and tackling actual topics, including regular on-site visits at the suppliers, technology know-how, and shares the result with the respective category manager Documents and archives all data in a process conform and auditable way Supports other purchasing organizations within aligned categories if requested Prepares addendums to update contracts according to newly negotiated conditionsDesired Candidate Profile<h2>Qualifications et Exp rience</h2>Master s degree in Purchasing, Supply Chain, Business, or EngineeringMinimum 2 years of experience in a similar fieldStrong understanding of the NPP process (Sourcing, RFQ, Negotiation, and Contracting)Knowledge of local and international supplier marketsBasic legal knowledge (contracts, clauses, Incoterms)

من ١ إلى ٥ سنة Naukri Gulf

مصمم ميكانيكي

On-site - تونس - تونس العاصمة ٢٨ يوليو ٢٠٢٦

الهندسة

الأنشطة: إجراء الدراسات، التصميم، النمذجة ثلاثية الأبعاد، ورسم أنظمة ميكانيكية/آلية وفق طلبات العميل، بما يتوافق مع المواصفات والمعايير المعمول بها. مراجعة فنية و/أو اعتماد التسليمات (نماذج ثلاثية الأبعاد، رسومات فنية، تقارير تصميم، وثائق جودة). كتابة المواصفات والدلائل الفنية، وتحضير الوثائق. تحت إشراف مدير الخط، إدارة المشاريع الموكلة مع الفرق المحلية و/أو الدولية. رصد وتوثيق التقدم اليومي وفق الجدول الزمني المتفق مع مدير الخط. ضمان التواصل الفعّال مع العملاء والزملاء ومدير الخط. ضمان رضا العميل من حيث الجودة والمواعيد النهائية. ضمان إعداد تقارير مناسبة لمدير الخط ومنسق التصميم. اقتراح وتنفيذ حلول مبتكرة لتحسين المنهجيات وأدوات العمل. وضع إجراءات ووثائق فنية (تعليمات العمل، الدروس المستفادة). الالتزام بإرشادات الصحة والسلامة في المواقع.السياق والبيئة: تفاعل مستمر مع SHD وزملاء الفريق للوصول إلى أفضل الحلول التقنية. العمل قائم على المشروع / معالم، التسليمات، التحقق، دورات التصميم، المواعيد النهائية / نهج متعدد التخصصات، ثقافة الابتكارالهدف: لضمان تنفيذ سلس للمشروعات التي تحت مسؤوليتهم لضمان تحقيق أهداف QCD (الجودة والتكلفة والتسليم)، بالتنسيق مع العميل وبالتنسيق مع مدير الخط. لضمان تطبيق منتجات Hutchinson وتصميم الأنظمة الميكانيكية وفق المواصفات والمعايير المعمول بها، وبالتنسيق مع موظفي مجموعة Hutchinson والفريق المحلي.الملف المرغوب فيه للمرشح<h2>الملف المطلوب</h2>المستوى الأكاديمي : BAC + 5: مهندس ميكانيكي أو ما يعادله.الخبرة المهنية : مطلوبة حسب الحاجةالمهارات الفنية : تصميم ميكانيكي متقدم / معرفة نظرية وعملية في الميكانيك. إجادة أدوات التصميم: CATIA (3D، GSD)، SolidWorks.اللغات : الفرنسية، الإنجليزيةالسمات السلوكية : الاستقلالية، دقة التفاصيل، وروح المسؤولية والالتزام؛ الصرامة، مهارات تنظيمية، مهارات تحليلية وتوليفية ممتازة؛ مهارات التعامل مع الآخرين والقدرة على العمل ضمن فريق؛ التواصل عبر الأقسام: العميل، الزملاء، SHD؛ ميل نحو الابتكار، adaptability ومرونة؛ التفكير النقدي، المبادرة والإقناع.

Activities: Conduct studies, design, 3D modeling, and drafting of mechanical/automated systems according to client requests, in compliance with specifications and applicable standards. Technically review and/or approve deliverables (3D models, technical drawings, design reports, quality documents). Write specifications, technical manuals, and prepare documentation. Under the supervision of the line manager, manage assigned projects with local and/or international teams. Monitor and validate daily progress according to the schedule established with the line manager. Ensure effective communication with clients, colleagues, and the line manager. Guarantee client satisfaction in terms of quality and deadlines. Ensure proper reporting to the line manager and the design coordinator. Propose and implement innovative solutions to improve methodologies and work tools. Establish procedures and technical documentation (work instructions, lessons learned). Comply with site HSE guidelines.Context and environment: Continuous interaction with SHD and team colleagues to converge on the best technical solutions. Project-based work / Milestones, deliverables, validation, design cycles, deadlines / Multidisciplinary approach, culture of innovationPurpose: To ensure the smooth execution of projects under their responsibility to guarantee the achievement of QCD (Quality, Cost, Delivery) objectives, in liaison with the client and in coordination with the line manager. To ensure the implementation of Hutchinson products and the design of mechanical systems in accordance with applicable specifications and standards, and in liaison with Hutchinson Group employees and the local team.Desired Candidate Profile<h2>Required profile</h2>Academic Level : BAC + 5: Mechanical Engineer or equivalent.Professional experience : Required as neededTechnical Skills : Advanced Mechanical Design / Theoretical and practical knowledge in mechanics. Proficiency in design tools: CATIA (3D, GSD), SolidWorks.Languages : French, EnglishBehavioral Skills : Autonomy, attention to detail, sense of responsibility and commitment; rigor, organizational skills, excellent analytical and synthesis skills; interpersonal skills and ability to work in a team; cross-functional communication: client, colleagues, SHD; a taste for innovation, adaptability and flexibility; critical thinking, proactive and persuasive.

Naukri Gulf

Senior Financial Controller

On-site - تونس - تونس العاصمة ١٢ يونيو ٢٠٢٦

المحاسبة والمالية والبنوك

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">Responsible for project performance measurement Quote, development, and series project calculations from RFQ to EOP Collects and challenges input from involved functions and interfaces Provides advice to project managers on changes and risks Analyses project profitability and reports necessary provisions to the manager in the event of imminent losses Business partner to accounts and project managers Consolidates project P&Ls to account P&Ls Supports project managers, e.g., in margin booster activities Controlling hub of the accounts to all other functions Interface to accounting Interface to functional controlling, esp. for project-based budgeting Project controlling infrastructure Maintains standard calculation parameters Develops and maintains calculation methods Develops and maintains calculation tools</div></section><section>Desired Candidate Profile<ul><li>Min 3 years in financial controlling</li><li>University Degree</li><li>Excellent English communication level (C1)</li><li>Social & intercultural sensitivity</li><li>Change management</li><li>Target & result orientation</li><li>Motivation & resilience</li><li>Self-organization</li><li>Conflict management</li><li>Teamwork</li></ul></section>

من ١ إلى ٥ سنة Naukri Gulf

مصمم ميكانيكي

On-site - تونس - تونس العاصمة ٢٨ يوليو ٢٠٢٦

الهندسة

الأنشطة: إجراء الدراسات، التصميم، النمذجة ثلاثية الأبعاد، وإعداد الرسومات للأنظمة الميكانيكية/الأتمتة وفق طلبات العميل، بما يتوافق مع المواصفات والمعايير المعمول بها. مراجعة فنية و/أو اعتماد النتائج (نماذج ثلاثية الأبعاد، رسومات فنية، تقارير التصميم، مستندات الجودة). كتابة المواصفات والدلائل الفنية، وإعداد الوثائق. تحت إشراف مدير الخط، إدارة المشاريع المعينة مع فرق محلية و/أو دولية. متابعة وتأكيد التقدم اليومي، الالتزام بالجدول الموضوع مع مدير الخط. ضمان تواصل فعال مع العملاء والزملاء ومدير الخط. ضمان رضا العميل من حيث الجودة والموعد النهائي. ضمان الإبلاغ المناسب إلى مدير الخط ومنسق التصميم. اقتراح وتنفيذ حلول مبتكرة لتحسين المنهجيات وأدوات العمل. تنفيذ الإجراءات والوثائق الفنية (تعليمات العمل، تقارير التغذية الراجعة). الامتثال لإرشادات HSE الموقع. السياق والبيئة: تفاعل مستمر مع SHD وزملاء الفريق للوصول إلى أفضل الحلول الفنية. العمل القائم على المشاريع/المعالم، النتائج، التحقق، دورات التصميم، المواعيد النهائية/ نهج متعدد التخصصات، ثقافة الابتكار. الهدف: ضمان سير تنفيذ المشاريع المسؤولة عنها بسلاسة لضمان تحقيق أهداف QCD (الجودة، التكلفة، التسليم)، بالتنسيق مع العميل وبالتعاون مع مدير الخط. لضمان تنفيذ منتجات هاتشينسون وتصميم الأنظمة الميكانيكية وفقًا للمواصفات والمعايير المعمول بها، وبالتنسيق مع موظفي مجموعة Hutchinson والفريق المحلي.الملف المرغوب للمرشحالمستوى الأكاديمي: درجة الماجستير (BAC + 5): الهندسة الميكانيكية أو ما يعادلها. الخبرة المهنية: مطلوبة حسب الحاجة. المهارات الفنية: تصميم ميكانيكي متقدم / معرفة نظرية وعملية بالميكانيكا. الكفاءة في أدوات التصميم: CATIA (3D، GSD)، SolidWorks. اللغات: الفرنسية، الإنجليزية. المهارات الشخصية: الاستقلالية، الانتباه للتفاصيل، حس المسؤولية والالتزام. الدقة، المهارات التنظيمية، مهارات التحليل والتركيب الممتازة. المهارات الشخصية وقدرة العمل ضمن فريق. التواصل بين الوظائف: العميل، الزملاء، SHD. ميل إلى الابتكار، القدرة على التكيّف والمرونة. التفكير النقدي، الاستباقية والتأثير."

من ١ إلى ٥ سنة Naukri Gulf

Operations Manager

On-site - تونس - تونس العاصمة الإثنين

الإدارة

At RHG, we are in search of individuals who go beyond the resume - those with character, skills, talents, and a passion for creating memorable experiences. Apply now for: Operations Manager As an Operations Manager at Radisson Hotel Group, you are the orchestrator of exceptional experiences. Your role goes beyond executing the masterplan; it's about balancing strategic focus on guest experience, revenue generation, Key Responsibilities As an Operations Manager, you'll be in charge of entire Food & Beverage department You are an industry expert and a recognized leader with the ability to prioritize a complex and hands-on workload You strive to deliver an experience that is beyond expectation - creating memorable moments for our guests You enjoy the challenge of running our show. It s what makes your heartbeat faster! You will work with Heads of Department to maximize business opportunities and brand reputation, as well as ensuring adherence to legislation, due diligence requirements and managing the hotel budget. As right hand to the General Manager, you will work proactively to ensure guest satisfaction and the smooth running of the hotel.Desired Candidate Profile<ul><li>Proven experience in leading hotel-operations teams with strong problem-solving capabilities</li><li>Proven experience as F&B Director in upscale resort hotel.</li><li>Excellent leadership skills with a hands-on approach and lead-by-example work style</li><li>Personal integrity, with the ability to work in an environment that demands excellence, time and energy</li><li>Flexibility and a positive, Yes I Can! Attitude</li><li>An eye for detail</li><li>Is a creative problem-solver</li><li>Passionate about creating extraordinary service</li><li>Fluency in French English</li><li>Excellent written and verbal communication skills</li><li>Experienced in using IT systems on various platforms</li><li>Excellent Power Point and Excel skills</li></ul>

من ١ إلى ٦ سنة Naukri Gulf

مدير العمليات

On-site - تونس - تونس العاصمة ٢٤ أغسطس ٢٠٢٦

الإدارة

في RHG، نحن نبحث عن أشخاص يتجاوزون السيرة الذاتية - أولئك الذين يمتلكون الشخصية والمهارات والمواهب والشغف بإبداع تجارب لا تُنسى. قدم الآن لوظيفة: مدير العمليات. بصفته مدير عمليات في Radisson Hotel Group، أنت منسّق التجارب الاستثنائية. دورك يتجاوز تنفيذ الخطة الرئيسية؛ إنه يتعلق بموازنة التركيز الاستراتيجي على تجربة النزيل وتوليد الإيرادات وتحقيق النتائج التجارية. المسؤوليات الرئيسية: أنت خبير في المجال وقائد معترف به قادر على الأولويات في عبء عمل معقد وعملي. تسعى لتقديم تجربة تتجاوز التوقعات - تخلق لحظات لا تُنسى لضيوفنا. تستمتع بتحدي تشغيل عرضنا. إنه ما يجعل نبضك يتسارع! ستعمل مع رؤساء الأقسام لتعظيم فرص العمل وسمعة العلامة التجارية، وكذلك ضمان الامتثال للتشريعات ومتطلبات العناية الواجبة وإدارة ميزانية الفندق. كيدك اليمنى لمدير عام، ستعمل بشكل استباقي لضمان رضا النزيل وسير العمل بسلاسة في الفندق. كـمدير عمليات، ستنضم إلى فريق يملك الشغف بتقديم خدمة استثنائية حيث نؤمن بأن كل شيء ممكن، مع الاستمتاع بالمرح في كل ما نقوم به.ملف المرشّح المطلوبخبرة مثبتة في قيادة فرق عمليات الفنادق ولديها قدرات قوية في حل المشكلاتخبرة مثبتة كمدير المأكولات والمشروبات في فندق منتجع فاخرمهارات قيادة ممتازة ونهج عملي ونمط عمل يقدّم القدوةنزاهة شخصية، مع القدرة على العمل في بيئة تتطلب التميز والوقت والطاقةالمرونة وموقف إيجابي، نعم أستطيع!عين على التفاصيليُعد حلاً مبدعاً للمشكلاتشغف في تقديم خدمة استثنائيةالإتقان في الفرنسية والإنجليزيةمهارات تواصل مكتوبة وشفهية ممتازةخبرة في استخدام أنظمة تكنولوجيا المعلومات على منصات مختلفةمهارات قوية في PowerPoint وExcel

At RHG, we are in search of individuals who go beyond the resume - those with character, skills, talents, and a passion for creating memorable experiences. Apply now for: Operations Manager As an Operations Manager at Radisson Hotel Group, you are the orchestrator of exceptional experiences. Your role goes beyond executing the masterplan; it's about balancing strategic focus on guest experience, revenue generation, and achieving commercial results. Key Responsibilities You are an industry expert and a recognized leader with the ability to prioritize a complex and hands-on workload You strive to deliver an experience that is beyond expectation - creating memorable moments for our guests You enjoy the challenge of running our show. It s what makes your heartbeat faster! You will work with Heads of Department to maximize business opportunities and brand reputation, as well as ensuring adherence to legislation, due diligence requirements and managing the hotel budget. As right hand to the General Manager, you will work proactively to ensure guest satisfaction and the smooth running of the hotel As an Operations Manager, you will join a team that is passionate about delivering incredible service where we believe that anything is possible, whilst having fun in all that we do!Desired Candidate ProfileProven experience in leading hotel-operations teams with strong problem-solving capabilitiesProven experience as F&B Director in upscale resort hotel.Excellent leadership skills with a hands-on approach and lead-by-example work stylePersonal integrity, with the ability to work in an environment that demands excellence, time and energyFlexibility and a positive, Yes I Can! AttitudeAn eye for detailIs a creative problem-solverPassionate about creating extraordinary serviceFluency in French EnglishExcellent written and verbal communication skillsExperienced in using IT systems on various platformsExcellent Power Point and Excel skills

من ٧ إلى ٣٠ سنة Naukri Gulf

IT Software Project Manager

On-site - تونس - تونس العاصمة ٩ يونيو ٢٠٢٦

تكنولوجيا المعلومات

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">Job description: Senior Software Project Manager (IT Project Manager) Tunis / SousseLocation: TunisContract type: PermanentInternational environmentJoin an international IT team and lead strategic projects!As part of our IT department expansion, Veo Worldwide Services is seeking an experienced Senior Software Project Manager to lead high-value application projects in an international and multicultural environment. As a key project leader, you will coordinate all stakeholders and ensure the success of development and enhancement projects for critical business applications.Your main tasks<ul><li>IT project management<ul><li>Managing multiple application development or improvement projects simultaneously.</li><li>Define the schedules, priorities, resources and deliverables.</li><li>Ensure compliance with deadlines, budgets, quality objectives and SLAs.</li><li>Identify, anticipate and manage project-related risks.</li></ul></li><li>Team coordination<ul><li>Leading multidisciplinary teams</li><li>Ensure smooth communication between the technical and operational teams.</li><li>Promote collaboration and support the resolution of operational problems.</li></ul></li><li>Reporting & Governance<ul><li>Monitor projects using management tools such as Jira, Tempo or equivalents.</li><li>Produce progress reports, KPIs, budgets, risks and action plans.</li><li>To actively participate in the continuous improvement of project management processes.</li></ul></li></ul>Technical environmentThe projects include, in particular:<ul><li>CRM (Selligent)</li><li>SAP Business Intelligence (Cognos, Talend, SunOpsys)</li><li>Oracle, MS SQL and PostgreSQL databases</li><li>Agile Waterfall / V-cycle methodologies</li></ul></div></section><section>Desired Candidate Profile<ul><li>Education: Engineering degree, Master's degree in Computer Science, Information Systems or related field.</li><li>Experience<ul><li>Minimum 7 years of experience in project management.</li><li>At least 2 years of significant experience as an IT Project Manager.</li><li>Proven experience in managing complex IT projects.</li><li>Experience in an international environment is highly valued.</li></ul></li><li>Technical skills<ul><li>Mastery of Agile and/or Waterfall methodologies.</li><li>Proven experience with Jira, Atlassian, Microsoft Project or similar tools.</li><li>Good understanding of application environments and software development projects.</li><li>Knowledge of IT processes and best practices in project management.</li></ul></li><li>LANGUAGES<ul><li>French: minimum level B2.</li><li>English: minimum level B2.</li></ul></li><li>Personal qualities<ul><li>Natural leadership and ability to unite multidisciplinary teams.</li><li>Excellent communication and stakeholder management skills.</li><li>Strong analytical and problem-solving skills.</li><li>Sense of organization, autonomy and results orientation.</li><li>Ability to thrive in a dynamic and multicultural environment.</li></ul></li><li>Additional advantages<ul><li>PMP, Prince2 or equivalent certification.</li><li>Experience in ERP, CRM or Business Intelligence.</li></ul></li></ul></section>

Naukri Gulf

ممثل دعم العملاء

On-site - تونس - تونس العاصمة ٢ يوليو ٢٠٢٦

اللوجستيات وسلاسل الإمداد والمشتريات

<section>الوصف الوظيفيالأدوار والمسؤوليات<div class="paragraph">كونه جزءاً أساسياً من قسم تجربة العملاء، ستضمن هذه الوظيفة رضا العملاء من خلال تقديم الدعم الفني والوظيفي للمستخدمين لمنتجاتنا كخدمات SaaS (منتجات IPMS، بما في ذلك Equinox Invention وEquinox Brand Proposal). تتطلب هذه الوظيفة فهماً أساسياً لقانون البراءات ومفاهيم الملكية الفكرية، بالإضافة إلى القدرة على إدارة القضايا التقنية، واستكشاف مشاكل البرمجيات، وتقديم خدمة عملاء استثنائية بشكل فوري وفعّال. سيقوم وكيل دعم العملاء بالرد على طلبات العملاء واتباع الإجراء الموجود لحل المشكلات.المهام والمسؤوليات الأساسية:<ul><li>ضمان رضا العميل (تقديم الدعم الفني والوظيفي).</li><li>استقبال مكالمات وبريد العملاء الواردين.</li><li>الرد على طلبات العملاء واتباع الإجراء الحالي لحل المشكلات (استخدام مُعقِّب الأخطاء)، بما في ذلك استكشاف مشاكل البرمجيات، ومشاكل أداء الأنظمة، وأخطاء المستخدم.</li><li>دعم وتوعية العميل باستخدام منتجات Questel SaaS (مجموعة Equinox).</li><li>التواصل مع العملاء لطلب تحسين منتجات SaaS لدينا.</li><li>ضمان المتابعة المناسبة مع العملاء.</li><li>ضمان تعاون جيد مع فرق المبيعات والإدارة والفنية.</li><li>الاجتماع مع العملاء لفهم احتياجاتهم وتقديم حلول الدعم.</li><li>التأكد من البقاء مطلعاً على أحدث ميزات المنتج وتحديثات النظام.</li><li>اتباع التدريبات الداخلية للوظائف الجديدة والقديمة لبرنامج البراءات، وتقنيات الاستكشاف، وأفضل ممارسات خدمة العملاء.</li><li>التعاون مع أعضاء الفريق الأساسيين الداخليين لضمان مستوى عالٍ من خدمة العملاء يتطابق مع اتفاقيات مستوى الخدمة لدينا</li><li>التواصل الفعّال مع القيادة الإقليمية والعالمية عند حدوث تصعيد.</li><li>العمل على مشاريع خاصة وغيرها من المهام المعينة من الإدارة</li></ul></div></section><section>الملف المرشح المطلوبلكي تؤدي هذه الوظيفة بنجاح، يجب أن يكون الفرد قادرًا على أداء كل واجب أساسي بشكل راضٍ. المتطلبات المذكورة أدناه تمثل المعرفة والمهارة والقدرة المطلوبة. قد تُوفر ترتيبات معقولة لتمكين الأفراد ذوي الإعاقة من أداء الوظيفة الأساسية.التعليم والخبرة:<ul><li>درجة ماجستير أوLicense أو خبرة عمل مكافئة</li><li>إتقان حزمة Microsoft Office</li><li>على الأقل سنتان من الخبرة في دعم عملاء SaaS (من شركة إلى شركة)، مع قدرة جيدة على فهم وحل المشاكل التقنية.</li><li>الخبرة في استخدام أدوات Equinox</li><li>المعرفة الأساسية بإجراءات تقديم البراءات أو الملكية الفكرية بشكل عام</li><li>إتقان اللغة الفرنسية والإنجليزية / مطلوب الكفاءة في الكتابة بالفرنسية والإنجليزية.</li><li>لغة أوروبية ثالثة (إيطالية، إسبانية، ألمانية) ميزة إضافية.</li></ul>المهارات:<ul><li>إدارة الوقت</li><li>اتجاه نحو العميل</li><li>الاعتماد على النفس وروح الفريق</li><li>مهارات تواصل شخصية، وخدمة عملاء، وتلفون قوية، والقدرة على الحفاظ على العلاقات وتطويرها</li><li>مهارات حل المشكلات قوية</li><li>حب التعلم والاستماع</li><li>التقنية وتعددية الاستخدام التقنية</li><li>مهارات فعالة في تعدد المهام/الأولويات</li><li>مهارات تواصل مكتوب وشفهي فعالة</li></ul>الإشراف المستلم:<ul><li>الإشراف من مدير دعم العملاء، Equinox</li></ul>الطلبات الجسدية/الحسية/العقلية:<ul><li>خصائص بيئة العمل المذكورة هنا تمثل ما يواجهه موظف أثناء أداء الوظائف الأساسية لهذه الوظيفة. قد تُوفر ترتيبات معقولة للأفراد ذوي الإعاقة لأداء الوظائف الأساسية.</li><li>الوقوف والجلوس باستمرار مع القدرة على الاجتماع مع أعضاء الفريق الآخرين</li><li>التعامل المستمر مع جهاز كمبيوتر وآلات إنتاج مكتبية أخرى</li><li>تذكر الأسماء والتفاصيل</li><li>الحفاظ على سرية جميع المعلومات التي هي أو ستكون سرية وملكية لـ Questel أو عملاء Questel</li></ul></section>

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">As an integral part of the Customer Experience Department, this role will ensure client s satisfaction by providing technical and functional assistance to customers using our SaaS products (IPMS products, including Equinox Invention and Equinox Brand Proposal). This role requires a basic understanding of patent law and intellectual property concepts, as well as the ability to manage technical issues, troubleshoot software problems, and deliver exceptional customer service in a timely and efficient manger. The Customer Support Agent will respond to customer requests and follow the existing procedure to solve problems.Principal Duties & Responsibilities:<ul><li>Ensure client s satisfaction (provide technical and functional support).</li><li>Receive incoming customers' calls and emails.</li><li>Respond to customer requests and follow the existing procedure to solve problems (use of a bug tracker), including troubleshooting software problems, systems performance issues, and user errors.</li><li>Support and educate the customer in the use of our Questel SaaS products (Equinox suite).</li><li>Communicate customers' requests for improvement of our SaaS products.</li><li>Ensure a proper follow-up with the clients.</li><li>Ensure good co-operation with Sales, Admin and Technical Teams.</li><li>Meet with customers to understand their needs and provide support solutions.</li><li>Ensure to be up-to-date on the latest product features and system updates.</li><li>Follow internal trainings for new and existing patent software functionality, troubleshooting techniques, and customer service best practices.</li><li>Collaborate with Internal key team members to ensure high level of customer service matching our SLA'S</li><li>Communicate effectively with regional and global leadership if escalation is needed.</li><li>Work on special projects and other duties as assigned by management</li></ul></div></section><section>Desired Candidate ProfileTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.Education and Experience:<ul><li>Master or licence degree or comparable work experience</li><li>Proficient in Microsoft Office Suite</li><li>Minimum of two years experience in SaaS customer support (B to B), with a good ability to understand and solve technical problems.</li><li>Experience in the use of Equinox tools</li><li>Basic knowledge of Patents filing procedures or Intellectual Property in general</li><li>Fluency in French and English / proficiency at written French and English are required.</li><li>A third European language (Italian, Spanish, German) are a plus.</li></ul>Skills:<ul><li>Time management</li><li>Customer oriented</li><li>Autonomy and team spirit</li><li>Strong interpersonal, customer service, and telephone skills, and able to maintain, strengthen, and develop relationships</li><li>Strong problem-solving skills</li><li>Taste for learning and listening</li><li>Tech friendly and technical versatility</li><li>Effective multi-tasking/prioritization skills</li><li>Effective written and oral communication skills</li></ul>Supervision Received:<ul><li>Supervision is provided by the Customer Support Manager, Equinox</li></ul>Physical/Sensory/Mental Demands:<ul><li>The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to individuals with disabilities to perform the essential functions.</li><li>Consistently standing and/or sitting with the ability to meet with other team members</li><li>Consistently operating a computer and other office productivity machinery</li><li>Remembering names and details</li><li>Maintaining confidentiality of all information that is or will be confidential and proprietary to Questel or Questel s clients'</li></ul></section>

من ١ إلى ٥ سنة Naukri Gulf

SMT Coordinator (H/F)

On-site - تونس - تونس العاصمة منذ 17 ساعة

البحث والتطوير

Context & EnvironmentTunisian regulations and TotalEnergies company rules on the transport of dangerous goods. Degraded economic context, low margins for distributors. Plan to renew tanks for compliance.ActivitiesTransport Management System:<ul><li>Implementation and maintenance of the Transport Management System (SMT).</li><li>Steering of Group SMT audits (preparation, coordination with intervening functions).</li><li>Ensure interim for the Transport Manager within the scope of delegations assigned to him.</li><li>Participates in the monthly AF Transport meeting.</li><li>Leads transport reviews and ensures compliance with the schedule.</li><li>Leads operational reviews with transporters and ensures the implementation and progress of action plans.</li><li>Communicates and disseminates monthly transport KPI performance.</li><li>Ensure daily monitoring and updating of transport action plans.</li><li>Participate in the update of transport procedures.</li><li>Keep the transport emergency plan up to date.</li><li>Monitor regulatory transport watch.</li><li>Monitor driver feedback in a central file, communicate actions related to this feedback to the concerned parties and follow up on the related PAC.</li><li>Analysis and evaluation of risks inherent in transport activities and development of the risk register.</li><li>Keep the transport risk register up to date (population and update) and update critical transport tasks.</li><li>Reporting of events via the Progress Card tool.</li><li>Entry of transport accidents/incidents on the One Synergie tool.</li><li>Participation in accident/incident investigations and ADCs.</li><li>Share transport REX and awareness campaigns with transporters.</li><li>Planning and conducting transport emergency exercises with transporters and intervening functions.</li><li>(Lubricants, Bulk LPG, and Fuel activity).</li><li>Monthly RMS calculation.</li><li>Apply instructions relating to the operation of the product quality management system within the scope of activity.</li></ul>Audits/inspections and unannounced checks:<ul><li>Preparation and participation in One Maestro audits.</li><li>Manage transporter inspections according to a schedule approved by the company (ICT).</li><li>Follow up on action plans resulting from inspections (ICT).</li><li>Conduct unannounced checks on the road and at unloading sites.</li></ul>Training:<ul><li>Ensure PATROM training for drivers.</li><li>Manage the annual driver training plan according to SMT requirements & local regulations.</li><li>Management of the driver and their authorizations database on the Track&Trace platform.</li><li>Monitor driver evaluations by transporter driving instructors.</li><li>Organize regular awareness sessions on safety-related topics to inform drivers of best practices to adopt.</li></ul>HSEQ:<ul><li>Comply with HSEQ rules and current regulatory standards, particularly regarding road safety and the transport of dangerous goods.</li><li>Promote a safety culture among drivers.</li><li>Monitoring of incidents and accidents to draw lessons and improve safety practices.</li><li>Participate in the drafting of Transport REX.</li><li>Challenge drivers to provide feedback on incidents and near-misses to continuously improve HSE practices.</li></ul>Desired Candidate ProfileExperience in logistics and/or HSEQ fields. Excellent command of Microsoft Office tools. Good knowledge of management and steering indicators. Good knowledge of Safety, Quality & Environment management systems. Listening and communication skills. Organization and rigor. Stress resistance. Good interpersonal skills, sensitivity to internal and external customers, adaptability.

من ١ إلى ٣ سنة Naukri Gulf

Guardian

On-site - تونس - تونس العاصمة الأمس

الإدارة

<div> POSITION SUMMARY Patrol all areas of the property; assist guests with room access. Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system. Lock property entrances when required. Conduct daily physical hazard inspections. Respond to accidents, contact EMS or administer first aid/CPR as required. Assist guests/employees during emergency situations. Notify appropriate individuals in the event of accidents, attacks, or other incidents. Defuse guest/employee disturbances. Call for outside assistance if necessary. Complete incident reports to document all Security/Loss Prevention related incidents. Handle all interruptions and complaints. Resolve safety hazard situations. Escort any unwelcome persons from the property without interrupting the orderly flow of property operation. Report to scenes of vehicle accidents/thefts. Call for assistance using proper code responses. Complete a Loss Prevention shift summary/daily activity report. Maintain confidentiality of all Security/Loss Prevention and property reports/documents; release information only to authorized individuals. Conduct investigations and gather evidence. Conduct interviews with relevant parties. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. In addition, some states may have additional licensing/registration requirements to be considered for this position. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None </div> <div> </div>

من ٢ إلى ٥ سنة Naukri Gulf

Female inspection officer

On-site - تونس - تونس العاصمة الأمس

التصنيع والإنتاج

من ١ إلى ٦ سنة Naukri Gulf

Operations Manager

On-site - تونس - تونس العاصمة الأمس

الموارد البشرية

Job DescriptionAt RHG, we are in search of individuals who go beyond the resume - those with character, skills, talents, and a passion for creating memorable experiences. Apply now for: Operations Manager  As an Operations Manager at Radisson Hotel Group, you are the orchestrator of exceptional experiences. Your role goes beyond executing the masterplan; it's about balancing strategic focus on guest experience, revenue generation, Key Responsibilities As an Operations Manager, you’ll be responsible for overseeing the hotel’s operations, as well as being in charge of the Food & Beverage department.You are an industry expert and a recognized leader with the ability to prioritize a complex and hands-on workloadYou strive to deliver an experience that is beyond expectation - creating memorable moments for our guestsYou enjoy the challenge of running our show. It’s what makes your heartbeat faster! You will work with Heads of Department to maximize business opportunities and brand reputation, as well as ensuring adherence to legislation, due diligence requirements and managing the hotel budget.As right hand to the General Manager, you will work proactively to ensure guest satisfaction and the smooth running of the hotelQualificationsYour Profile & Skills Proven experience leading hotel operations teams, with strong problem-solving capabilities and a solid track record as a Director of Food & Beverage in an upscale resort hotel.Excellent leadership skills with a hands-on approach and lead-by-example work stylePersonal integrity, with the ability to work in an environment that demands excellence, time and energyFlexibility and a positive, Yes I Can! Attitude An eye for detail Is a creative problem-solver Passionate about creating extraordinary serviceFluency in French EnglishExcellent written and verbal communication skillsExperienced in using IT systems on various platformsExcellent Power Point and Excel skills Desired Candidate Profile<h2>Your Profile & Skills</h2><ul><li>Proven experience leading hotel operations teams, with strong problem-solving capabilities and a solid track record as a Director of Food & Beverage in an upscale resort hotel.</li><li>Excellent leadership skills with a hands-on approach and lead-by-example work style</li><li>Personal integrity, with the ability to work in an environment that demands excellence, time and energy</li><li>Flexibility and a positive, Yes I Can! Attitude</li><li>An eye for detail</li><li>Is a creative problem-solver</li><li>Passionate about creating extraordinary service</li><li>Fluency in French English</li><li>Excellent written and verbal communication skills</li><li>Experienced in using IT systems on various platforms</li><li>Excellent Power Point and Excel skills</li></ul>

من ٥ إلى ٧ سنة Naukri Gulf

Senior IT Business Analyst

On-site - تونس - تونس العاصمة ٨ يونيو ٢٠٢٦

تكنولوجيا المعلومات

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">We are growing! We are currently looking to hire a Senior IT Business Analyst for our office in Tunisia where you will be based. Who we are: Founded in 2006, today, we re proud to be a global business. From Shanghai to Paris, we have 12 offices and operate across four continents in 70 countries. We are home to over 160 professionals from around the world, working together to serve more than 200 luxury clients. At CXG, we love to evolve, elevate, and transform experiences while bringing brand promises to life. We offer strategic solutions that impact performance and elevate the customer experience of some of the world s most iconic premium and luxury brands. What you will be doing You will join a dynamic and fast-paced environment and work under the authority of CXG CTO and report to our Product Manager. The Senior IT Business Analyst communicates with the business users of all the systems to understand their needs. Those users produce 'requirements' which clearly state the business needs and aligns with business processes. These requirements are used by the IT team or an external supplier to build or modify the system. While the system is being built, the senior IT Business Analyst deals with issues and questions, in addition to supporting the business in implementing the required changes to make effective use of the new or existing system. The senior IT Business analyst also leads the team of BAs and supporting their daily work. Here, passion, integrity and a can-do attitude are always top of mind. Your daily tasks will involve: <ul> <li>Define scope and manage requirements for gathering process for larger initiatives as needed, including business workshop facilitation and roadmap development. This will involve working with business stakeholders, product manager and project manager to manage the development backlog and timelines.</li> <li>Engage with colleagues across various departments to identify system integration points and dependencies, in addition to developing high level solution proposals for these integrations. This includes identifying and scoping master data, reporting, access, and provisioning requirements.</li> <li>Define and document requirements to the highest standard, including business architecture diagrams, use case definitions and as-is/to-be process and flow charts definitions.</li> <li>Act as team leader for BAs team, oversee their work, set priorities and review their day-to-day activities on projects.</li> <li>Act as the Subject Matter Expert and the Product Liaison to the Tech/Dev and QA teams.</li> <li>Oversee the testing and quality assurance of applications, ensuring they meet performance, security, and usability standards.</li> <li>Collaborate with QA teams to resolve defects and issues promptly.</li> <li>Provide training and support to systems support specialist and/or end users, addressing questions and issues related to business applications.</li> <li>Work within agile style reporting projects under direction of the Product Manager.</li> <li>Effectively manage stakeholders, subject matter experts, executives, and other internal groups through effective written and verbal communication.</li> <li>Manage change: working side by side with Product Manager to implement new ideas effectively within the company strategy, influence decisions and change management through collaboration, leadership, and a customer-focused approach.</li> </ul></div></section><section>Desired Candidate Profile What you will bring along: <ul> <li>Bachelor in business computing or MIS / Computer Science + MBA / Software Engineering + MBAs</li> <li>Minimum of 5 years in an IT related field</li> <li>Minimum of 5 years in Business Analysis</li> <li>Experience in Agile (SCRUM) project methodology</li> <li>Experience in project management / tracking tools (Jira, TFS, MS Projects etc.)</li> <li>Strong technical background and familiarity with development tools and REST APIs. </li> <li>Stakeholder Management</li> <li>Resource and Team Management</li> <li>Team player but with ability to work on own initiative</li> <li>Excellent communication skills and mastering of the English language (written / spoken)</li> <li>Management skills</li> <li>Documentation capabilities</li> </ul> </section>

من ٣ إلى ٤ سنة Naukri Gulf

Loss Prevention Officer

On-site - تونس - تونس العاصمة ١٠ يونيو ٢٠٢٦

الموارد البشرية

<section>Job DescriptionRoles & Responsibilities<div class="paragraph"><div> POSITION SUMMARY Patrol all areas of the property; assist guests with room access. Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system. Lock property entrances when required. Conduct daily physical hazard inspections. Respond to accidents, contact EMS or administer first aid/CPR as required. Assist guests/employees during emergency situations. Notify appropriate individuals in the event of accidents, attacks, or other incidents. Defuse guest/employee disturbances. Call for outside assistance if necessary. Complete incident reports to document all Security/Loss Prevention related incidents. Handle all interruptions and complaints. Resolve safety hazard situations. Escort any unwelcome persons from the property without interrupting the orderly flow of property operation. Report to scenes of vehicle accidents/thefts. Call for assistance using proper code responses. Complete a Loss Prevention shift summary/daily activity report. Maintain confidentiality of all Security/Loss Prevention and property reports/documents; release information only to authorized individuals. Conduct investigations and gather evidence. Conduct interviews with relevant parties. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. In addition, some states may have additional licensing/registration requirements to be considered for this position. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None</div></div></section>

من ١ إلى ٥ سنة Naukri Gulf

موظف المشتريات

On-site - تونس - تونس العاصمة ٢٤ أغسطس ٢٠٢٦

اللوجستيات وسلاسل الإمداد والمشتريات

حول طلبات الشراء المعتمَدة إلى أوامر الشراء. أرسِل التوقعات وأوامر الشراء إلى الموردين وتابعها، وتعامل مع رسائل الإنذار في ECC. أدخل إيصالات الموردين للبضائع وفقاً لإجراءات المشتريات. تابع مع الموردين الذين لم يردوا على المتابعات الوقائية/العلاجية. تواصل مع المشتري في حال تغيّر الأسعار. أدخل الإيصالات في نظام ERP بناءً على إدخالات الرصيف التي يبلغ عنها الناقل. تحقق من الشوائب المتعلقة بالمشتريات (الأرصدة المستحقة، المنتجات منتهية الصلاحية، الحد الأدنى للمخزون، الخ). حدّث جداول التتبّع (الطلبات، المخزون، المتابعات) للبنود غير المدارة بواسطة ERP. أشِر إلى مدير المشتريات ومدير UAP في حال وجود تأخّرات كبيرة. قُم بتحديد ومراسلة مواعيد استقبال جديدة إلى مخطط UAP وفق أولويات الإنتاج. اقترح ونفّذ حلول في حال حدوث أعطال في عملية المشتريات. شارك وقم بقيادة مبادرات التحسين.المهارات/مرشح مطلوبالانOrganization الديناميكية والاستجابة تقنيات التفاوض المهارات التحليلية مهارات التعامل الجيد مع الآخرين الأخلاقيات

Transform approved Purchase Requisitions (DA) into Purchase Orders (OA). Send forecasts and Purchase Orders to suppliers and follow up, process ERP alert messages. Enter supplier Goods Receipts (AR) in compliance with the procurement procedure. Follow up with suppliers who have not responded to preventive/curative follow-ups. Communicate with the buyer in case of price changes. Enter receipts in the ERP based on dock entries communicated by the carrier. Verify procurement-related anomalies (outstanding balances, expired products, minimum stock, etc.). Update tracking sheets (orders, stock, follow-ups) for items not managed by the ERP. Alert the Procurement Manager and the UAP Manager in case of significant delay postponements. Advance and communicate new reception deadlines to the UAP Planner according to production priorities. Propose and implement solutions in case of procurement process malfunctions. Participate and lead improvement initiatives.Desired Candidate ProfileOrganization Dynamism and reactivity Negotiation techniques Analytical skills Good interpersonal skills Ethics

Naukri Gulf

Receptionist

On-site - تونس - تونس العاصمة ٢٢ يونيو ٢٠٢٦

الموارد البشرية

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">Requisition ID 36706 Office Country Tunisia Office City Tunis Division Banking Countries of Operations Contract Type Short Term Contract Length 12 months Posting End Date 25/05/2026 Purpose of the Job The Receptionist is responsible for providing secretarial, clerical and administrative support to Resident Office (RO) staff in order to ensure an effective and efficient operation of the office. Acting as the first point of contact the Receptionist deals with general enquiries, answers phone calls and greets visitors as they arrive at the office. They also ensure that the office activities are running smoothly in terms of supplies and equipment and support the Resident Office staff with basic clerical duties and tasks. The Receptionist contributes to maintaining a safe and secure office environment by supporting basic security protocols, including visitor access control, monitoring of entry points, and adherence to safety and security procedures. As the first point of contact, the role also involves maintaining awareness of potential risks and promptly reporting any security or safety concerns in line with office guidelines. Accountabilities and Responsibilities Reception (75%) • Screening incoming telephone calls (internal and external), determine purpose of calls, and forward calls to appropriate personnel or department, take and deliver messages when appropriate personnel are unavailable. • Answer questions about organization and provide callers with address, directions, and other information. • Deal with general inquiries in a professional and courteous manner, in person, on the telephone or via e-mail; direct inquiries as appropriate. • Greet and receive visitors, determine nature of business, direct and accompany visitors to appropriate personnel, keep visitors log. • Manage visitor access in line with security procedures, including verifying identity, issuing guest passes, escorting visitors, and preventing unauthorized entry. • Monitor access to the office by observing entry points and, where applicable, using available systems (e.g. CCTV, alarms) to identify and report suspicious activity or security risks • Depending on RO, may prepare meeting rooms with presentation equipment/materials and refreshments; arrange passes, monitor visitors, and prepare periodical visitor statistics for HQ. • Assist visiting missions if required. • Support office safety and security by following established procedures, maintaining vigilance, and promptly reporting incidents, hazards, or irregular situations • In case of emergencies (e.g. fire alarms, medical situations), assist with initial response actions such as guiding visitors/staff and informing relevant contacts in line with office protocols. Clerical/Administrative (25%) • Work closely with the Admin Team and coordinate, where relevant, with the RO Security Focal Point to ensure smooth office operations and adherence to administrative and security procedures. • Arrange couriers screen, sort and process mail for RO staff, ensuring secure handling of sensitive or confidential documents. • Scan, copy and send documents. • Depending on RO, it may be required to provide ad hoc support to the assistants/administrative staff/Office Manager • May be responsible for the maintaining of staff whereabouts schedule. • May be responsible for checking general RO e-mail and forwarding to the relevant staff member for further action. • May be entitled to ITC duties • Assist in maintaining accurate administrative records (e.g. contact lists) to support safety, communication, and emergency preparedness. • Report any observed security, safety, or operational risks or irregularities to the Admin Team or RO Security Focal Point in a timely manner. What is it like to work at the EBRD? Our agile and innovative approach is what makes life at the EBRD a unique experience! You will be part of a pioneering and diverse international organisation, and use your talents to make a real difference to people's lives and help shape the future of the regions we invest in. The EBRD environment provides you with: • Varied, stimulating and engaging work that gives you an opportunity to interact with a wide range of experts in the financial, political, public and private sectors across the regions we invest in; • A working culture that embraces inclusion and celebrates diversity; • An environment that places sustainability, equality and digital transformation at the heart of what we do. Diversity is one of the Bank s core values which are at the heart of everything it does. A diverse workforce with the right knowledge and skills enables connection with our clients, brings pioneering ideas, energy and innovation. The EBRD staff is characterised by its rich diversity of nationalities, cultures and opinions and we aim to sustain and build on this strength. As such, the EBRD seeks to ensure that everyone is treated with respect and given equal opportunities and works in an inclusive environment. The EBRD encourages all qualified candidates who are nationals of the EBRD member countries to apply regardless of their racial, ethnic, religious and cultural background, gender, sexual orientation or disabilities. As an inclusive employer, we promote flexible working and expecting our employee to attend the office 50% of their working time. Please note, that due to the high volume of applications received, we regret to inform you that we are unable to provide detailed feedback to candidates who have not been shortlisted (for further consideration).</div></section><section>Desired Candidate ProfileMinimum secondary education, university preferred. • Previous experience in a receptionist / secretarial capacity. • Familiarity with the use of office equipment, such as fax, photocopiers etc. • Excellent verbal communication skills with a good telephone manner. • Good interpersonal skills. • Computer literate, with keyboard skills and experience of word-processing, (Microsoft Word) and e-mail (Microsoft Outlook) combined with ability to acquire other skills as necessary. • Ability to work on own initiative and take responsibility where necessary and to work as part of a team. • Multilingual English plus relevant country of operation language • A good phone manner and excellent organisational skills with ability to deal with people effectively. • Follow the Bank s policies and procedures, including basic safety and security protocols. • Awareness of confidentiality requirements and information security principles in an office environment. • Ability to remain vigilant and exercise sound judgement when handling visitors, communications, and sensitive information. • Security certification, training, or prior security-related background is considered an asset. • Ability to work to a high standard (and while under pressure). • Responsible and attentive approach to maintaining a safe, secure, and well-controlled office environment. • Honest and trustworthy. • Good time management skills. • Cultural awareness and sensitivity.</section>

من ١ إلى ٦ سنة Naukri Gulf

منسق التحول

On-site - تونس - تونس العاصمة ٤ أغسطس ٢٠٢٦

الموارد البشرية

1. الإدارة التشغيلية والأداءمراقبة مؤشرات SQCD في المنطقة وتحديث دورة PDCA المركزية مع مدير النشاط.ضمان التنفيذ السلس للإنتاج والالتزام بالجدول الأولويات.ضمان تطبيق معايير الإنتاج والجودة (أوراق بدء التشغيل، صيانة N1، الوزن، إلخ).ضمان الامتثال من خلال تدقيقات الجودة القابلة للتتبع والمساهمة في مبادرة 5S+1.المشاركة في روتين الإدارة ومشروعات التحسين المستمر.2. التنسيق والتواصلضمان التنسيق مع خدمات الدعم (الجودة، الأساليب، الصيانة، اللوجستيات، إلخ).التعاون مع مُيسري جزيرة HPT وعوامل الجودة لتحقيق أقصى قدر من التنوع.ضمان نقل المسؤولية بشكل رسمي بين الفرق (تغيير المناوبة).3. دعم إدارة القربالإشراف وتوجيه المشغلين بشكل يومي.المشاركة في اجتماعات الفريق وقيادة الجلسات الجماعية.توفير الدعم لحل المشكلات.جمع مقترحات التحسين من الفريق.4. تطوير المهارات وإدارة الموارد البشريةالمساهمة في تطوير قدرة الفريق وتكامل المهارات الفنية.المشاركة في مقابلات التوظيف وتقييمات المشغلين مع مدير النشاط.ضمان الالتزام باللوائح الداخلية، خاصة أثناء الإعداد للانضمام.الحفاظ على بيئة عمل هادئة ومحفزة.قيادة اجتماعات الفريق.ملف المرشح المطلوبالاتصالإدارة النزاعاتإدارة المخاطر وتحليلهاالإدارة / القيادة، الإشراف وتوجيه الفريقاتخاذ القرار

1. Operational and Performance ManagementMonitor the SQCD KPIs of the area and update the central PDCA with the Activity Manager.Ensure the smooth execution of production and adherence to the schedule and priorities.Guarantee the application of production and quality standards (startup sheets, N1 maintenance, weighing, etc.).Ensure conformity through traceable quality audits and contribute to the 5S+1 initiative.Participate in management routines and continuous improvement projects.2. Coordination and InterfaceEnsure coordination with support services (quality, methods, maintenance, logistics, etc.).Collaborate with HPT island facilitators and quality agents to optimize versatility.Ensure formal handover between teams (shift change).3. Proximity Management SupportSupervise and coach operators on a daily basis.Participate in team meetings and lead collective sessions.Provide support for problem-solving.Gather improvement suggestions from the team.4. Skills Development and HR ManagementContribute to the development of team versatility and technical skills.Participate in recruitment interviews and operator evaluations with the Activity Manager.Ensure compliance with internal regulations, especially during onboarding.Maintain a serene and motivating work environment.Lead team meetings.Desired Candidate ProfileCommunicationConflict ManagementRisk Management and AnalysisManagement / Leadership, supervision and team coachingDecision Making

Naukri Gulf

قائد فريق التحول

On-site - تونس - تونس العاصمة ٨ يوليو ٢٠٢٦

اللوجستيات وسلاسل الإمداد والمشتريات

<section>وصف الوظيفةالأدوار والمسؤوليات<div class="paragraph">بالتبليغ إلى مدير الإنتاج، ستضمن التطبيق السليم لجدول الإنتاج، مع الالتزام بالخطة الإنتاجية والمواعيد النهائية للعملاء، ومطابقة المنتج، واللوائح السلامة. ستشرف على الموظفين فيما يخص الكفاءة والأداء والامتثال لتعليمات وإجراءات السلامة، بهدف تحسين مؤشرات الأداء (العمل المباشر وتقليل الهدر). ستقيّم عمليات العمل والأداء، وت formulر التوصيات. ستضمن توفر العمالة والمواد الخام والمعدات وأن تكون جاهزة وتعمل لإنتاج بضائع ذات جودة بكفاءة وسرعة، مع هدر أدنى. ستضمن الاستخدام الفعال للمعدات لمواعيد الإنتاج وضمان جودة المنتج في بيئة آمنة. إجراء جولات السلامة Gemba الإشراف على الموظفين في أرضية الورشة. قيادة مبادرات كانياز وتحليلات 5 لماذا. اتخاذ جميع التدابير اللازمة لضمان استمرارية الإنتاج. الحفاظ على سجلات محدثة للحضور والغياب والمكالمات والعمل الإضافي.</div></section><section>الملف المرشح المطلوب<ul><li>حد أدنى 5 سنوات في دور مماثل.</li><li>إتقان جيد لمبادئ التصنيع الرشيق، بما في ذلك منهجيات كانايزن.</li></ul></section>

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">Reporting to the Production Manager, you will ensure the proper implementation of the production schedule, respecting: the production plan and customer deadlines, product conformity, and safety regulations. You will supervise employees regarding efficiency, performance, adherence to safety instructions and procedures, with the aim of improving performance indicators (direct labor and waste reduction). You will evaluate work processes and performance, and formulate recommendations. You will ensure that labor, raw materials, and equipment are available and operational to produce quality goods efficiently and quickly, with minimal waste. You will ensure the efficient use of equipment to meet production schedules and guarantee product quality in a safe environment. Conduct safety Gemba walks and supervise employees on the shop floor. Lead Kaizen initiatives and 5 Whys analyses. Take all necessary measures to ensure continuity of production. Maintain up-to-date records of attendance, absences, calls, and overtime.</div></section><section>Desired Candidate Profile<ul><li>Minimum of 5 years in a similar role.</li><li>Good mastery of Lean Manufacturing principles, including Kaizen methodologies.</li></ul></section>

حتى ٥ سنة Naukri Gulf

منسق التحول HPT F-H

On-site - تونس - تونس العاصمة ٢٥ أغسطس ٢٠٢٦

اللوجستيات وسلاسل الإمداد والمشتريات

1. الإدارة التشغيلية والأداءاتبع مؤشرات SQCDPI للمحيط وساهم في تحقيق أهداف أداء HPT. حدِّث وتابع خطط العمل وPDCA مع مدير الأنشطة. ضمَّن التنفيذ الصحيح للإنتاج بما يتوافق مع الجدول الزمني والأولويات. ضَمَن تطبيق معايير الإنتاج والجودة (ورقة البدء، صيانة المستوى 1، الحِمْل). نفِّذ فحوصًا ميدانية وتدقيقات لضمان الامتثال للممارسات. شارك في روتينات الإدارة وإجراءات التحسين المستمر.2. التنسيق العرضي والاتصالضمان الواجهة التشغيلية مع أقسام الدعم (الجودة، الأساليب، الصيانة، اللوجستيات). نسِّق تبادل الخبرات مع مُسهّلي دفعات HPT ووكلاء الجودة. لضمان التسليم الصحيح للتعليمات بين الفرق وضمان استمرارية الأنشطة. الإبلاغ عن الإنذارات والفروقات والمعلومات الأساسية للإدارة.3. دعم إدارة القربتنسيق النشاط اليومي للمشغلين في الميدان. المشاركة في اجتماعات الفريق وروتين HPT. دعم الفرق في حل المشكلات التشغيلية. جمع ونقل مقترحات التحسين ووضعيات المخاطر. ضمان الامتثال للمعايير وقواعد التشغيل وتعليمات السلامة.4. تطوير المهارات والمناخ الاجتماعيالمساهمة في تطوير التنوع والمهارات الفنية للفرق. المشاركة في تقييمات المشغلين ومقابلات التوظيف مع مدير الأنشطة. دعم تكامل الموظفين الجدد وضمان الامتثال للوائح الداخلية. تعزيز بيئة عمل هادئة ومحفزة وتعاونية.المرشح المطلوب<ul><li>الاستقلالية واتخاذ القرار</li><li>مهارات تحليلية، تراكمية وبناءية</li><li>القدرة على القيادة</li><li>إدارة الصراع</li></ul>

1. Operational and performance managementFollow the SQCDPI indicators of the perimeter and contribute to achieving HPT performance objectives. Update and follow action plans and PDCA with the Activity Manager. Ensure the proper execution of production in compliance with the schedule and priorities. Guarantee the application of production and quality standards (start-up sheets, level 1 maintenance, tonnage). Perform field checks and audits to ensure compliance with practices. Participate in management routines and continuous improvement actions.2. Transverse coordination and communicationEnsure operational interface with support departments (quality, methods, maintenance, logistics). Coordinate exchanges with HPT lot facilitators and quality agents. Guarantee the proper handover of instructions between teams and ensure the continuity of activities. Report alerts, discrepancies, and key information to management.3. Proximity management supportCoordinate the daily activity of operators in the field. Participate in team meetings and HPT routines. Support teams in solving operational problems. Collect and relay improvement proposals and risk situations. Ensure compliance with standards, operating rules, and safety instructions.4. Skill development and social climateContribute to the development of versatility and technical skills of the teams. Participate in operator evaluations and recruitment interviews with the Activity Manager. Support the integration of new employees and ensure compliance with internal regulations. Foster a serene, motivating, and collaborative work environment.Desired Candidate Profile<ul><li>Autonomy and decision-making</li><li>Analytical, synthesis, and structuring skills</li><li>Ability to lead</li><li>Conflict management</li></ul>

من ٥ إلى ٧ سنة Naukri Gulf

Project Manager

On-site - تونس - تونس العاصمة ٣ يونيو ٢٠٢٦

الهندسة

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">ICU Istituto per la Cooperazione Universitaria is recruiting a Project Manager to be based in its Tunis office (the position would be remote). Application deadline: 12/06/2026. • Department : Programme department • Start date : 1st of August 2026 (flexible) • Location : Tunis, Tunisia. The position is based remotely in Tunis and supports activities in Libya. Regular field missions to Libya (Tripoli Misurata) are foreseen, subject to security clearance by the Head of Mission in Tunisia. • Reporting to : Head of Mission Tunisia Libya, based in Tunis • Salary :3.000 3.500 grossbased on experience • Type of contract : Co.Co.Co. (collaborazione coordinata e continuativa) • Contract duration : 18 months (with possible extension)The Project Manager will be responsible for the overall management of the WOSOL project, financed by AICS, with a total duration of 18 months, implemented in Libya in the urban districts of Janzour (Tripoli) and Zaroq (Misurata). The project aims to contribute to strengthening local response capacities in public health and water, sanitation and hygiene (WASH) services in Tripoli and Misurata , in order to improve equitable and safe access to basic services for vulnerable populations.Responsibilities • Management and coordination of project activities to ensure that project objectives are achieved within the prescribed timelines and within the parameters of the funding received. Overall responsibility for quality and project management; • Direct management and coordination of ICU project activities with partners and local stakeholders; • Management, supervision and monitoring of the work of local project staff; • Meetings with partners to share project details, assign tasks, timelines and responsibilities, and to establish a joint work plan and ensure follow-up; • Drafting of reports (interim and final); • Financial and administrative management in collaboration with dedicated technical staff: preparation of monthly petty cash reports, identification of the financial and economic commitments required for project implementation, collection of quotations in accordance with the terms of reference for procurement management, authorisation of project expenditures and planned equipment purchases; • Management and responsibility for in-country bank accounts related to the project; • Preparation of project management documents and their regular transmission to the NGO headquarters: quarterly narrative and financial project reports, quarterly planning of in-country fund transfers, monthly progress updates on in-country activities and related expenditures, preparation of interim and final reports in accordance with AICS procedures; • Coordination with relevant stakeholders (partners, beneficiaries, relevant Ministries, international sector organisations, etc.) and with sector working groups; • Continuous monitoring of activities against timelines and budget limits; • Development of communication and visibility materials in coordination with headquarters, dedicated ICU and AICS staff; • Availability to carry out other activities necessary for the successful implementation of the project and to foster synergies with ICU projects and programmes in the area and/or in the same project sectors.How to apply https://www.icu.it/en/careers/project-manager-libya-2/ Click on the Candidati per la posizione button at the bottom of the page and upload the following documents, only if aligned with all the essential requirements: • CV (PDF) in English or Italian, named Project Manager Libya_Family Name _CV ; • Motivation letter (PDF) in Italian or English, covering at least the following 5 points: a) any previous knowledge of ICU or its partners; b) relevant personal and professional experience that may be valuable for this position; c) expected annual gross salary; d) earliest availability date; e) references contact. Please name the file Project Manager Libya_Family Name_Motivation Letter ; Only shortlisted candidates will be contacted and references may be requested at the early stages of the selection process.</div></section><section>Desired Candidate ProfileRequirements • Minimum educational requirement: Master s degree. A degree in Social Sciences, Cooperation and International Relations, or another relevant field, obtained at least 5 years ago, will be considered a preferential qualification. • Languages: excellent knowledge of Italian and English (minimum B2 level); a basic knowledge of Arabic is appreciated. • Level of experience in the sector: at least 3 years of experience in emergency initiatives in humanitarian or transition contexts, preferably in the Middle East. In-depth knowledge of the Libyan context and dynamics related to internally displaced persons is desirable; experience in health projects is an asset. • Level of experience in development cooperation: at least 5 years of experience in the cooperation sector; • Ability to plan resources to achieve objectives within the required timeframes; • Demonstrated ability to directly implement field activities; • Excellent interpersonal skills and ability to manage multiple partners and stakeholders; • Driving licence for the frequent travel required in the field; • Previous experience with AICS is considered a preferential qualification. Preferred requirements • Previous knowledge of the Libyan context and dynamics related to internally displaced persons; • Previous work experience in Libya; • Knowledge of French and/or Arabic language; • Knowledge of AICS Emergency project management and reporting procedures; • Previous experience in managing AICS Emergency projects. Qualification, skills and knowledge • Ability to analyse and manage operational and security risks in fragile and highly unstable contexts, including risk identification, mitigation measures, and continuous updating of context analysis; • Familiarity with the Conflict Sensitivity and Do No Harm approach, and ability to integrate these principles into project planning, implementation, and monitoring; • Ability to operate in complex environments with a high degree of uncertainty, adopting a pragmatic and solution-oriented approach, including in situations of limited access or remote management; • Strong interpersonal and negotiation skills in sensitive contexts, including interaction with local authorities, partners, and stakeholders in politically and socially complex environments; • Ability to coordinate and communicate effectively on security-related matters, in liaison with the Head of Mission and in compliance with internal security procedures; • Proven ability to directly implement field activities; • Good knowledge of M&E tools; • Ability to plan time and activities according to priorities, deadlines, and objectives; • Ability to work independently and in a team, with initiative, collaboration, and flexibility; • Driving licence.</section>

وظائف مدير العمليات - تونس العاصمة تونس

أخصائي قيادي فئة المشتريات NPP

مصمم ميكانيكي

Senior Financial Controller

مصمم ميكانيكي

Operations Manager

مدير العمليات

IT Software Project Manager

ممثل دعم العملاء

SMT Coordinator (H/F)

Guardian

Female inspection officer

Operations Manager

Senior IT Business Analyst

Loss Prevention Officer

موظف المشتريات

Receptionist

منسق التحول

قائد فريق التحول

منسق التحول HPT F-H

Project Manager

أصحاب المواقع

أصحاب العمل

الباحثين عن عمل

وظائف مدير العمليات - تونس العاصمة تونس

اشترك لتصلك وظائف وظائف مدير العمليات الجديدة دوريا علي بريدك