وظائف مساعد مدير مطعم - تونس العاصمة تونس

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Reporting to the Production Manager, you will ensure the proper implementation of the production schedule, respecting: the production plan and customer deadlines, product conformity, and safety regulations. You will supervise employees regarding efficiency, performance, adherence to safety instructions and procedures, with the aim of improving performance indicators (direct labor and waste reduction). You will evaluate work processes and performance, and formulate recommendations. You will ensure that labor, raw materials, and equipment are available and operational to produce quality goods efficiently and quickly, with minimal waste. You will ensure the efficient use of equipment to meet production schedules and guarantee product quality in a safe environment. Conduct safety Gemba walks and supervise employees on the shop floor. Lead Kaizen initiatives and 5 Whys analyses. Take all necessary measures to ensure continuity of production. Maintain up-to-date records of attendance, absences, calls, and overtime.</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><font dir="auto" ><font dir="auto" >Minimum of 5 years in a similar role.</font></font></li><li><font dir="auto" ><font dir="auto" >Good mastery of Lean Manufacturing principles, including Kaizen methodologies.</font></font></li></ul><p></p></section>

<p>POSITION SUMMARY Prepare ingredients for cooking, including portioning, chopping, and storing food. Pull food from freezer storage to thaw in the refrigerator. Weigh, measure, and mix ingredients according to recipes or personal judgment. Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist. Monitor food quality while preparing food. Test foods to determine if they have been cooked sufficiently, using methods such as tasting, smelling, or piercing them with utensils. Ensure proper portion, arrangement, and food garnish to be served. Serve food in proper portions onto proper receptacle. Use kitchen tools safely and appropriately. Wash and disinfect kitchen area, tables, tools, knives, and equipment. Check and ensure the correctness of the temperature of appliances and food. Notify manager if a product does not meet specifications. Communicate any assistance needed during busy periods. Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language. Support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p><p><strong>Desired Candidate Profile</strong></p><p>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: At least 1 year of related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None</p>

<p>1. Operational and Performance Management</p><p>Monitor the SQCD KPIs of the area and update the central PDCA with the Activity Manager.</p><p>Ensure the smooth execution of production and adherence to the schedule and priorities.</p><p>Guarantee the application of production and quality standards (startup sheets, N1 maintenance, weighing, etc.).</p><p>Ensure conformity through traceable quality audits and contribute to the 5S+1 initiative.</p><p>Participate in management routines and continuous improvement projects.</p><p>2. Coordination and Interface</p><p>Ensure coordination with support services (quality, methods, maintenance, logistics, etc.).</p><p>Collaborate with HPT island facilitators and quality agents to optimize versatility.</p><p>Ensure formal handover between teams (shift change).</p><p>3. Proximity Management Support</p><p>Supervise and coach operators on a daily basis.</p><p>Participate in team meetings and lead collective sessions.</p><p>Provide support for problem-solving.</p><p>Gather improvement suggestions from the team.</p><p>4. Skills Development and HR Management</p><p>Contribute to the development of team versatility and technical skills.</p><p>Participate in recruitment interviews and operator evaluations with the Activity Manager.</p><p>Ensure compliance with internal regulations, especially during onboarding.</p><p>Maintain a serene and motivating work environment.</p><p>Lead team meetings.</p><p><strong>Desired Candidate Profile</strong></p><p>Communication</p><p>Conflict Management</p><p>Risk Management and Analysis</p><p>Management / Leadership, supervision and team coaching</p><p>Decision Making</p>

<p><font dir="auto" ><font dir="auto" >Analyze needs before order placement and intervene with relevant parties in case of discrepancies in deadlines or quantities. Issue requirements according to a defined frequency. Manage order processing and placement while respecting the stock policy. Ensure you have and record order acknowledgments. Track order lines after they are placed with suppliers and intervene if necessary to ensure that the requested deadlines and quantities are met. Update the ERP system according to the progress of current order lines and ensure adequate material coverage. Record order line receipt dates at the storage platform in the ERP system according to the current workflow. Ensure receipt and invoicing of ordered lines. Report any delays or failure to meet commitments by suppliers. Process action requests by optimizing stock levels and analyzing quantities. Avoid unnecessary excesses and implement the necessary actions. Participate in crisis management with suppliers. Respect environmental guidelines and procedures related to your activities. In case of an environmental incident (water leak, spill, non-compliance with waste sorting, fire, etc.), alert the line manager/E&amp;S Correspondent. Contribute to the improvement of the environmental management system through proposals and suggestions.</font></font></p><p><strong>Desired Candidate Profile</strong></p><ul><li><font dir="auto" ><font dir="auto" >Analytical skills</font></font></li><li>Organisation</li><li><font dir="auto" ><font dir="auto" >He asserted</font></font></li><li><font dir="auto" ><font dir="auto" >Good communication</font></font></li><li><font dir="auto" ><font dir="auto" >Negotiation techniques</font></font></li><li><font dir="auto" ><font dir="auto" >Ethics</font></font></li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Job Description: Reporting directly to the Delivery Manager, you will be responsible for the operational management of a HelpDesk technician team, ensuring compliance with procedures and commitments. Responsibilities: You will manage daily production (prioritizing tasks, scheduling, and organizing team tasks). You will lead the implementation of procedures and knowledge management. You will be responsible for the integration, support, and training of your team members. You will ensure optimal production performance while respecting objectives, particularly regarding customer service quality (reporting, statistical monitoring). You will proactively suggest improvements to service quality (participation in the technical committee). You will participate in providing support to users.</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" ><font dir="auto" >You speak fluent French and English. You have initial experience in IT and have already coordinated a team of helpdesk and/or field technicians. Your autonomy, analytical and problem-solving skills will be key to your success in this role. You have a strong understanding of the fundamentals of helpdesk and/or field support. You possess technical knowledge of the environment used (business applications, diagnostic tools, office suite). A Bachelor's degree plus a relevant qualification in IT and/or a minimum of 3 years' experience in a similar role is required. You will be responsible for supervising a team 24/7.</font></font></p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Job Description: Reporting directly to the Delivery Manager, you will be responsible for the operational management of a HelpDesk technician team, ensuring compliance with procedures and commitments. Responsibilities: You will manage daily production (prioritizing tasks, scheduling, and organizing team tasks). You will lead the implementation of procedures and knowledge management. You will be responsible for the integration, support, and training of your team members. You will ensure optimal production performance while respecting objectives, particularly regarding customer service quality (reporting, statistical monitoring). You will proactively suggest improvements to service quality (participation in the technical committee). You will participate in providing support to users.</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" ><font dir="auto" >You have initial experience in IT and have already coordinated a team of helpdesk and/or field technicians. Your autonomy, analytical skills, and ability to synthesize information will be key to your success in this role. You must have a solid understanding of the fundamentals of helpdesk and/or field support, as well as technical knowledge of the environment used (business applications, diagnostic tools, office suite). A bachelor's degree plus a relevant qualification in IT and/or a minimum of 3 years' experience in a similar role is required. You will be responsible for supervising a team 24/7.</font></font></p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Job Description: Reporting directly to the Delivery Manager, you will be responsible for the operational management of a HelpDesk technician team, ensuring compliance with procedures and commitments. Responsibilities: You will manage daily production (prioritizing tasks, scheduling, and organizing team tasks). You will lead the implementation of procedures and knowledge management. You will be responsible for the integration, support, and training of your team members. You will ensure optimal production performance while respecting objectives, particularly regarding customer service quality (reporting, statistical monitoring). You will proactively suggest improvements to service quality (participation in the technical committee). You will participate in providing support to users.</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" ><font dir="auto" >You have initial experience in IT and have already coordinated a team of helpdesk and/or field technicians. Your autonomy, analytical skills, and ability to synthesize information will be key to your success in this role. You must have a solid understanding of the fundamentals of helpdesk and/or field support, as well as technical knowledge of the environment used (business applications, diagnostic tools, office suite). A bachelor's degree plus a relevant qualification in IT and/or a minimum of 3 years' experience in a similar role is required. You will be responsible for supervising a team 24/7.</font></font></p><p></p></section>

<p>Introduction Established in 1951, IOM is a Related Organization of the United Nations and the leading UN agency in the field of migration. Working closely with governmental, intergovernmental and non-governmental partners, IOM promotes humane and orderly migration for the benefit of all. It saves lives and protects people on the move, drives solutions to displacement, and facilitates pathways for regular migration, while providing services and advice to governments and migrants. IOM is committed to fostering a respectful, inclusive and supportive workplace where all employees can thrive professionally and feel valued. By creating such an environment, IOM aims to better harness the full potential of migration and strengthen its support to people on the move. IOM invites candidates from diverse backgrounds to apply and provides reasonable accommodation throughout the recruitment process when required. Learn more about IOM s workplace culture at IOM workplace culture | International Organization for Migration Applications are welcome from internal and external candidates. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. For the purpose of this vacancy, internal and internal-equivalent candidates are considered as first-tier candidates.</p><p>Organizational Context and Scope Under the general guidance of the Chief of Mission and the Programme Manager Immigration and Border Management (IBG), the Senior Programme Associate will be responsible to assist in implementation of SAR/IBG portfolio and related activities, especially regarding financial and procurement processes and commitments.</p><p>Support the Programme Manager IBG in the establishment of coordination mechanisms with relevant national counterparts and organization of coordination meetings; Provide informal translation of documents related to coordination of SAR/IBG activities, draft presentations, letters into English or Arabic, and support the organization of workshops and trainings as needed; Plan, coordinate and conduct capacity building workshops for relevant internal and external parties both in Libya and Tunisia. Support the Programme Manager in coordinating any administrative and financial processes and tasks as required, including preparing purchase requests, payment requests and invitation letters; Establish a filing system, ensure the permanent update and accuracy of archives, coordinate closely with the Programme Manager and staff to ensure appropriate document processing and follow-up on pending documentation; Coordinate and monitor the financial, administrative and technical aspects of project activities in line with IOM policies and donor requirements. Serve as liaison support to track all relevant supporting documents submitted for approval of Logistics/Procurement Unit, Finance Unit; Provide support to the Programme Manager in ensuring that IOM standards for procurement, logistics and financial procedures are duly applied. Aanalyse implementation difficulties and make recommendations for adjusting implementation modalities and work plans to best reflect changing environment on the field. Lead all the IBG related procurement action dedicated to support border management and cross border operations in line with IOM Libya s IBG activities. Perform other duties as may be assigned.</p><p><strong>Desired Candidate Profile</strong></p><h2>Required Qualifications and Experience</h2><h3>Education</h3><ul><li>University Degree in a relevant field such as international relations, political sciences, migration studies, finance, business administration with five years of relevant experience, or High School Diploma with seven years of relevant professional experience.</li><li>Accredited Universities are those listed in the UNESCO World Higher Education Database.</li></ul><h3>Experience</h3><ul><li>Relevant working experience in a similar position;</li><li>Experience in working with international organizations, non-governmental organizations as well as governmental and diplomatic authorities;</li><li>Experience in the usage of office software packages (MS Word, Excel, etc.);</li><li>Previous working experience in another international organizations (IOM, UN, ICRC etc.) is an advantage;</li><li>Previous working experience with implementing and monitoring administrative procedures is an advantage.</li></ul><h3>Skills</h3><ul><li>Sound knowledge of financial and administrative management and effective resource management skills;</li><li>Good written and spoken communications skills, good interpersonal skills, ability to work in a multi-cultural environment</li></ul><h3>Languages</h3><ul><li>All IOM staff members in all categories are required to be fluent in one of the IOM's official languages (English, French, Spanish). For this position, for this position, fluency in Arabic is required (oral and written).</li><li>Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.</li></ul><h2>Required Competencies</h2><p>IOM s competency framework can be found at this link . Competencies will be assessed during the selection process.</p><h3>Values</h3><ul><li>all IOM staff members must abide by and demonstrate these five values:</li><li>Inclusion and respect for diversity : Respects and promotes individual and cultural differences. Encourages diversity and inclusion.</li><li>Integrity and transparency : Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.</li><li>Professionalism : Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.</li><li>Courage : Demonstrates willingness to take a stand on issues of importance.</li><li>Empathy : Shows compassion for others, makes people feel safe, respected and fairly treated.</li></ul><h3>Core Competencies behavioural indicators Level 2</h3><ul><li>Teamwork : Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.</li><li>Delivering results : Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.</li><li>Managing and sharing knowledge : Continuously seeks to learn, share knowledge and innovate.</li><li>Accountability : Takes ownership for achieving the Organization s priorities and assumes responsibility for own actions and delegated work.</li><li>Communication : Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.</li></ul><h3>Managerial Competencies behavioural indicators Level 2, if with direct reports</h3><ul><li>Leadership : Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization s vision. Assists others to realize and develop their leadership and professional potential.</li><li>Empowering others : Creates an enabling environment where staff can contribute their best and develop their potential.</li><li>Building Trust : Promotes shared values and creates an atmosphere of trust and honesty.</li><li>Strategic thinking and vision : Works strategically to realize the Organization s goals and communicates a clear strategic direction.</li><li>Humility : Leads with humility and shows openness to acknowledging own shortcomings.</li></ul>

<p>The main responsibility of the role is to maintain a ledger of high volume / low-value accounts, reduce ageing and document disputes. A Credit Collection Specialist will have to be polite and sensitive towards people while also remaining committed to their purpose and persistent. Excellent communication skills and a sense of urgency are extremely useful to succeed in this task. Ready to join us? Apply now and become part of a team that values creativity, collaboration, and continuous growth. Primary responsibilities Handle high volume / low value ledger accounts to ensure DSO and collection goals are achieved. Ensure daily targets and deadlines are reached i.e. number of call activities logged etc. Daily customer calling using automated telephone-dialing system. Document customer comments re: payment date / disputes etc. Ensure requested paperwork / documentation is forwarded to customers. Assist cash application team to ensure payments are processed onto correct customer account. Report issues to line manager to resolve problem accounts.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Proven experience as a Collection Specialist or similar role +1 year</li><li>Knowledge of billing procedures and collection techniques</li><li>Familiarity with laws related to debt collection.</li><li>Working knowledge of MS Office and databases</li><li>Comfortable working with targets</li><li>Patience and ability to manage stress.</li><li>Excellent communication skills (written and oral) in English</li><li>Skilled in negotiation</li><li>Problem-solving skills</li></ul>

<div><span style="font-size: 11px;"><b>TEAM PURPOSE:</b></span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Under the leadership of the North Africa Human Resources Manager (HRM), the People &amp; Culture team (P&amp;CT) aims for a culture that puts Oxfam values at the center of our organization and that embraces diversity and inclusion at all levels and all relationships in North Africa. The team is charged with supporting the NA leadership and staff members -across countries- to embed integrity, well-being and safeguarding, to mentor and monitor their effective implementation. In line with Oxfam policies, compliance and guidance, and those of national laws and regulations, and where relevant, the donors’ requirements, the HR team provides professional, business-focused organizational development and human resource management services, delivering a proactive and solution-based approaches for resolving issues and ensuring that staff are effectively capacitated, resourced, well managed and supported to deliver on the NA organizational strategy.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">The P&amp;CT responsibilities include the further development of the HR internal system and guidelines documents, plans and ways of working, and reports. In addition to mentoring and monitoring the quality application and implementation of our HR -internal and external- obligations by all staff and teams. The HR team is expected to set an example for supporting, advancing and maintaining efficient, healthy and safe working environment, as well as effective and compliant overall operation, filing and archives. The P&amp;CT works closely with all staff, across teams and countries, in close collaboration with the Finance &amp; Operation team, and coordination with all others, to ensure sufficient alignment of effort and aspired outcomes. In addition, the P&amp;C team works closely and coordinates regularly with the relevant colleagues and teams within Oxfam International and the Executive Affiliates, to ensure alignments with Oxfam policies, and seek consistency in all P&amp;C areas of work. And they maintain good connections and relations with relevant national external parties, in each country, seeking to stay abreast of context, laws and regulations, to ensure sufficient and safe compliance and risk-free operation. Finally, the P&amp;C team also contributes to advancing the NA strategies, resources and working approaches.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">&nbsp;</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">JOB PURPOSE:</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Under the leadership and direct management of the NA HR Manager, the NA Human Resources Officer (HRO) is responsible for supporting the execution of all the NA HR obligations, responding to staff needs, and directly contributing to the advancement of the NA team’s capacities, performance, and wellbeing, and to the improvement of healthy and safe working environment across.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">The Human Resources Officer upholds HR operational excellence, accountability, and integrity, ensuring that Oxfam’s data, possessions and documentation are handled responsibly, and efficiently. The HR Officer is also responsible for contributing to advancing the HR operational systems and tools and supporting their efficient and effective implementation by the team.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">&nbsp;</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Key Responsibilities and Accountabilities</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">The Human Resources Officer is a member of the P&amp;C team, and the larger North Africa team. The HRO is expected to actively participate in the P&amp;C relevant team meetings, as well as in the NA ALL Staff meetings, and other NA planning workshops, as needed.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">&nbsp;</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">ROLE REPORTS TO</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Directly: NA Human Resources Manager (HRM)</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">ROLES REPORTING TO THIS POST</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">None</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">BUDGET RESPONSIBILITY</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">None</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">GEOGRAPHICAL SCOPE</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">North Africa</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">IMPACT</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Internal and External</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">KEY STAKEHOLDERS</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Internal stakeholders: NA Director and SMT, NA team, SWANA Regional Platform, Partner Affiliate/s, Executing Affiliate/s related staff.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">External stakeholders: none</span></div>

<p>We are currently seeking a Reservations Manager to join our vibrant team. At RHG, we are in search of individuals who go beyond the resume those with character, skills, talents, and a passion for creating memorable experiences. We value mindset as pivotal: anticipating guest needs, supporting your department, and consistently delivering memorable experiences. We are dedicated to nurturing and growing talent, offering pathways for advancement, and fostering a culture of continuous learning. As a Reservations Manager , you embody a unique blend of precision, efficiency, and a customer-centric approach, elevating our Reservations Team. Your role is instrumental in ensuring seamless and top-notch service, where attention to detail meets a passion for enhancing the guest experience.</p><p>Supports the smooth running of the reservations department, where all aspects of the guest journey and experience are delivered to the highest level.</p><p>Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution.</p><p>Delivers on plans and objectives where reservations initiatives &amp; hotel targets are achieved.</p><p>Supervises the reservations team fostering a culture of growth, development, and performance within the department.</p><p>Accountable for ensuring that costs and inventory are controlled, that productivity and performance levels are attained.</p><p>Builds and maintains effective working relationships with all key stakeholders.</p><p>Reviews and scrutinizes the performance of the business, providing recommendations that will drive financial performance.</p><p>Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered, and documented for internal and external audit, performing follow-up as required.</p><p><strong>Desired Candidate Profile</strong></p><p>Experience in reservations. Strong supervisory and managerial skills with a hands-on approach and lead-by-example work style. Commitment to delivering exceptional guest service with a passion for the hospitality industry. Ability to find creative solutions with proven problem- solving capabilities offering support where required. Personal integrity, with the ability to work in an environment that demands excellence, time and energy.</p>

<p><br></p><p><b>JOB PURPOSE:</b></p><p>Under the direct line management of a Program Manager / Project Lead, the MEAL Officer is responsible for the development of the most effective and efficient Project Monitoring, Evaluation Accountability and Learning (MEAL) set-up and framework. The MEAL Officer works closely with the relevant project(s) team members, and where relevant, guides and supports them, to ensure their constant and consistent alignment with the MEAL framework and overall goal and obligations, as well as with Oxfam principles, relevant policies and approaches. The MEAL Officer also works directly with the Project(s) s partners, mentors and monitors their implementation in line with the project(s) s overall MEAL framework(s). Furthermore, the MEAL Officer is expected to engage and collaborate with other MEAL Oxfam staff members, and contribute to the NA Program Team s advancement, reports and plans.</p><p>The MEAL Officer is responsible for the development of the most effective and efficient Project Monitoring, Evaluation Accountability and Learning (MEAL) set-up and framework.</p><p>KEY RESPONSIBILITIES</p><p>MEAL Setup, Oversight &amp; Support</p><ul><li>Develop and establish project MEAL setup and plans, in consultation and collaboration with the team, partners and relevant parties.</li><li>Ensure a comprehensive project s MEAL framework, is implemented as planned, and adapted as needed following lessons learned or changes in the intervention logic and/or context.</li><li>Ensure scientific and statistically viable usage of a range of qualitative and quantitative data collection tools and methodologies to measure the project impact.</li><li>Develop and communicate an adequate oversight and support management mechanism for enduring regular mentoring and monitoring of the project progress and quality implementation by all relevant parties (staff, partners, etc.).</li><li>Engage and take active part in project governance related meetings, and/or in meetings with partners and other stakeholders, and contribute where and as relevant, needed and agreed.</li><li>Coordinate and facilitate the project planning and reporting processes, per set plans and obligations -Oxfam and donor-, directly contribute to their drafting and preparation, and ensure their quality and timely submission, together the PM and team.</li><li>Engage and take an active part in project team meetings, and contribute to the Project Management of the project, in respect of the MEAL component (present results, give recommendations, suggest solutions).</li><li>Support the project team in advancing their MEAL understanding and skills, hence contributions.</li><li>Assess the project partners MEAL capacities and needs, develop and/or coordinate and organize relevant capacity building sessions, trainings, provide and share tools, etc.</li></ul><p>Data Collection, Analysis &amp; Reporting</p><ul><li>Regularly compile project data, and produced useful and relevant analysis (to project, the partners and Oxfam programs in general), in line with the MEAL set up and plans, and as needed and agreed with the line manager.</li><li>Ensure proper monitoring of the partners activities relevant to qualitative and quantitative data collection, database design, and other applicable activities.</li><li>Support partners in the data analysis and effective integration of monitoring, evaluation and learning into the project activity plans ensuring that all program staff contribute and assist in implementing the M&amp;E activities.</li><li>Work closely with the Program Manager, the Advocacy Lead and/or Media/Com lead to ensure their input and sign off on all project related narrative, reports, plans, products, etc., and lead on their dissemination, per agrees and approved planned.</li></ul><p><br></p><p><strong>Desired Candidate Profile</strong></p><p>The ideal candidate would have expertise focused on socio-economic and gender inequalities, social and economic advancement, empowerment and improved conditions and rights.</p><p>Oxfam is seeking a MEAL Officer that is/has:</p><p>Seasoned, strategic and dynamic Manager with the following traits:</p><ul><li>Initiative, decisiveness and consistency.</li><li>Self-Awareness and mutual accountability.</li><li>Solution-oriented and agility.</li><li>A relevant bachelor s degree OR equivalent level of professional and work experience, with similar type of organizations.</li><li>At least 8 years of experience with progressive levels of professional responsibilities and proven experience in quality project implementation, monitoring, evaluation, accountability, and learning trajectory.</li><li>Good knowledge and understanding of the North Africa, especially in Morocco, Tunisia, socio-economic contexts, civil society field and the development area of work.</li><li>Solid skills in developing MEAL framework, plans, tools, and in building data collection and management mechanism, conducting data analysis, producing research, compiling strategic and effective lessons and stories.</li><li>Solid skills in coordinating and facilitating processes that require the involvement of, and/or interaction between, a collective or a team.</li><li>Good and solid writing skills, and experience in developing quality plans and producing quality reports.</li><li>Proven experience in directly engaging with, and mentoring and supporting diverse types of partners, stakeholders and colleagues, in MEAL and quality project implementation.</li><li>Experience in risk assessment, and in contributing to the development of prevention and mitigations plan, together with the team and partners.</li><li>Commitment to adhere to equity, diversity, gender, child safety and staff health and wellbeing principles.</li><li>Commitment to Oxfam s safeguarding policies to ensure all people who come into contact with Oxfam are as safe as possible.</li><li>Demonstrated ability to work under pressure, prioritize, meet deadlines, and hold self and others to account.</li><li>Availability and ability to travel as required, including for partner s visits.</li><li>Excellent French and Arabic skills (reading, speaking, writing); a good command of English, is a plus.</li></ul><p>Desirable:</p><ul><li>Experience in being part of a multi-cultural and multi-disciplined team.</li><li>Commitment to Oxfam s overall aims and policies and experience of promoting gender equity and diversity and the interests of marginalized people in all aspects of Oxfam s work.</li><li>Ability to demonstrate an openness and willingness to learn about the application of gender/gender mainstreaming, women s rights, and diversity for all aspects of development work.</li></ul><p>PERSON SPECIFICATION Most importantly, every individual in Oxfam needs to be able to:</p><ul><li>Live our values of INCLUSION, ACCOUNTABILITY, EMPOWERMENT, COURAGE, SOLIDARITY and EQUALITY (read more about these here )</li><li>Ensure you commit to our ORGANIZATIONAL ATTRIBUTES (including adhering to the Code of Conduct):</li></ul>

<p><br></p><p>ABOUT THE ROLE</p><p>We believe that investing in AI will result in scaling our company to create unique value for each and every one of our customers. We are looking for an experienced Product Manager to lead our Artificial Intelligence Initiatives. You will join the team that leads and owns the Product vision and roadmap for AI at Yassir, and you will drive the transformation towards having our marketplace optimized by AI. The AI team works closely with all domains (ride-hailing, delivery, financial services) and joining our team requires challenging the status quo, finding visionary value creation opportunities, and reinventing customer experiences through innovative and pioneering use of AI.</p><p>Responsibilities</p><ul><li>Product Vision: craft a robust strategy to leverage AI at scale in Yassir, work with customers and app domains to understand the marketplace dynamics and identify the AI opportunities</li><li>Product Lifecycle Management: own the product roadmap and oversee its execution while balancing requirements across products and countries, and maintaining team health. Manage the entire product lifecycle from ideation to launch and ongoing optimization.</li><li>Data-Driven Decision-Making: Utilize data-driven insights to make informed decisions, track key performance indicators (KPIs), and iterate on product features to optimize performance and achieve business objectives. Be an ambassador for the power of Data and AI and contribute to making it a driver of success for the company and your co-workers.</li><li>Stakeholder Management and Collaboration: foster strong ties with partner teams (across product, marketing, operations, etc.), communicate progress and results, anticipate roadblocks and align objectives across stakeholders.</li><li>Leadership and culture: Mentor co-workers, create a culture of feedback and trust building, and take an active role in your own growth and of the growth of people around you.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>3+ years experience as a Product Manager solving business problems using AI/ML products.</li><li>Demonstrated proficiency in AI technologies, Machine Learning concepts, and a strong technical understanding to effectively communicate and collaborate with development teams.</li><li>Successful track-record managing Products across remote teams.</li><li>Experience in a rapidly growing company in the mobility, on-demand, or delivery space is a plus.</li><li>BSc/MSc in Engineering, Computer Science, Data Science, or relevant field.</li></ul>

<p><b>About Market Securities</b></p><p>Market Securities is an independent international broker-dealer providing execution and liquidity solutions across Fixed Income, Equities, Derivatives and Structured Products.</p><p>As part of our continued growth, we are looking for a Middle Office Analyst Bonds to join our Operations Hub in Tunis. You will play a key role in supporting our Fixed Income business by ensuring the smooth processing of trades from execution through settlement while maintaining the highest operational standards.</p><p><b>Key Responsibilities</b></p><ul><li>Support the post-trade lifecycle for Fixed Income products.</li><li>Monitor trade capture, confirmations and settlement.</li><li>Manage settlements across Government Bonds, Corporate Bonds, SSA and Emerging Markets through Euroclear, Clearstream and domestic markets.</li><li>Investigate and resolve settlement breaks and unmatched trades.</li><li>Liaise daily with traders, brokers, counterparties, custodians and clearing agents.</li><li>Perform reconciliations and support accurate P&amp;L reporting.</li><li>Maintain strong operational controls and escalate risks where appropriate.</li><li>Contribute to high settlement rates and excellent client service.</li></ul><p><b>What we're looking for</b></p><ul><li>2 5 years' experience in Middle Office, Trade Support, Operations or Settlements.</li><li>Experience within a broker-dealer, investment bank, asset manager, custodian or clearing firm.</li><li>Knowledge of Fixed Income settlement processes.</li><li>Familiarity with Euroclear and/or Clearstream is highly desirable.</li><li>Corporate Actions (Coupon Processing) experience is an advantage.</li><li>Strong analytical and problem-solving skills.</li><li>Excellent attention to detail and ability to work under pressure.</li><li>Advanced Excel skills.</li><li>Interest in AI tools and their application within Operations.</li><li>Fluent English.</li></ul><p>Why join us?</p><ul><li>Join a growing international financial institution.</li><li>Work in a dynamic and collaborative Operations team.</li><li>Gain exposure to international Fixed Income markets.</li><li>Opportunity to develop within a fast-growing global organisation.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>2 5 years' experience in Middle Office, Trade Support, Operations or Settlements.</li><li>Experience within a broker-dealer, investment bank, asset manager, custodian or clearing firm.</li><li>Knowledge of Fixed Income settlement processes.</li><li>Familiarity with Euroclear and/or Clearstream is highly desirable.</li><li>Corporate Actions (Coupon Processing) experience is an advantage.</li><li>Strong analytical and problem-solving skills.</li><li>Excellent attention to detail and ability to work under pressure.</li><li>Advanced Excel skills.</li><li>Interest in AI tools and their application within Operations.</li><li>Fluent English.</li></ul>

<p>POSITION SUMMARY Print and organize various necessary documents, summarize relevant information, and distribute information to appropriate employees. Maintain up-to-date knowledge of company safety programs within assigned area of responsibility, (e.g., food, retail), as well as all local, state, and federal regulations. Adhere to food safety and handling policies and procedures across all food-related areas. Maintain clear and organized records to ensure all reports and invoices are filed and stored properly. Calculate figures for inventories, orders, and costs. Conduct inventory audits to determine inventory levels and needs. Notify manager/supervisor of low stock levels. Troubleshoot vendor delivery issues and oversee return process. Verify and track received inventory. Reconcile shipping invoices and receiving reports. Receive, unload, and process deliveries. Monitor PAR levels for all food items to ensure proper levels. Refuse acceptance of damaged, unacceptable, or incorrect items. Assist management in training, scheduling, counseling, disciplining, and motivating and coaching employees; serve as a role model. Ensure adherence to quality expectations and standards. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Assist other employees to ensure proper coverage and prompt guest service. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and stairs and/or service ramps. Perform other reasonable job duties as requested.</p><p><strong>Desired Candidate Profile</strong></p><p>Education: High school diploma or G.E.D. equivalent.</p><p>Related Work Experience: At least 2 years of related work experience.</p><p>Supervisory Experience: At least 1 year of supervisory experience.</p><p>License or Certification: None</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong><font dir="auto" ><font dir="auto" >Job Description</font></font></strong></p><p><strong><font dir="auto" ><font dir="auto" >MAIN MISSIONS</font></font></strong></p><ul><li><font dir="auto" ><font dir="auto" >Is responsible for overseeing and implementing quality control processes to ensure that products meet specified quality standards.</font></font></li><li><font dir="auto" ><font dir="auto" >Ensure quality control of raw materials, packaging and finished products</font></font></li><li><font dir="auto" ><font dir="auto" >Alert the relevant departments if a non-compliance is detected.</font></font></li><li><font dir="auto" ><font dir="auto" >Conduct root cause analysis, define and implement the necessary corrective actions</font></font></li><li><font dir="auto" ><font dir="auto" >Following research and development projects within the framework of testing new raw materials, domestication of new products.</font></font></li><li><font dir="auto" ><font dir="auto" >Ensure that raw materials, packaging, work-in-progress and finished products conform to the defined specifications.</font></font></li><li><font dir="auto" ><font dir="auto" >To actively participate in the continuous improvement of product and process quality.</font></font></li></ul><p><strong><font dir="auto" ><font dir="auto" >Main responsibilities and obligations</font></font></strong></p><p><strong><font dir="auto" ><font dir="auto" >Quality control</font></font></strong></p><ul><li><font dir="auto" ><font dir="auto" >Monitor the quality of semi-finished and finished products according to the specifications communicated in the control plan and alert your line manager and the production department in case of non-conformity.</font></font></li><li><font dir="auto" ><font dir="auto" >Collect samples according to the control plan and ensure their traceability.</font></font></li><li><font dir="auto" ><font dir="auto" >Prepare the samples and carry out the tests in accordance with the defined protocols.</font></font></li><li><font dir="auto" ><font dir="auto" >Interpret the analysis results and raise the alarm in case of non-compliance.</font></font></li><li><font dir="auto" ><font dir="auto" >Participate in the development and validation of new formulations in conjunction with the R&amp;D department.</font></font></li><li><font dir="auto" ><font dir="auto" >Adhere to sampling protocols, inspection techniques and testing methodologies that comply with industry standards and regulatory guidelines.</font></font></li><li><font dir="auto" ><font dir="auto" >Sample library management</font></font></li></ul><p><strong><font dir="auto" ><font dir="auto" >Documentation and traceability</font></font></strong></p><ul><li><font dir="auto" ><font dir="auto" >Ensure traceability of the various controls carried out, using control sheets for raw materials, packaging, and SAP for finished products.</font></font></li><li><font dir="auto" ><font dir="auto" >Validate the finished product work orders in SAP</font></font></li><li><font dir="auto" ><font dir="auto" >Ensure the PF control table is completed as part of the reporting process.</font></font></li><li><font dir="auto" ><font dir="auto" >Contribute to the drafting and updating of quality procedures</font></font></li></ul><p><strong><font dir="auto" ><font dir="auto" >Non-conformity management</font></font></strong></p><ul><li><font dir="auto" ><font dir="auto" >Identify and record internal and external non-conformities.</font></font></li></ul><p><strong><font dir="auto" ><font dir="auto" >Interaction with production</font></font></strong></p><ul><li><font dir="auto" ><font dir="auto" >Working closely with production operators to ensure the quality of finished products.</font></font></li><li><font dir="auto" ><font dir="auto" >Suggest production adjustments if necessary.</font></font></li><li><font dir="auto" ><font dir="auto" >Add to that the responsibility in accordance with the ISO 9001 standard.</font></font></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><font dir="auto" ><font dir="auto" >Bac +3 (BTS / Licence) in Chemistry, Materials, Quality or equivalent.</font></font></li><li><font dir="auto" ><font dir="auto" >Two or more years of experience in an industrial environment within a similar sector of activity</font></font></li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><div><span ><b>Activities</b></span></div><div><span ><b>EXTERNAL RECRUITMENT</b></span></div><div><span ><b>Production Team Leaders</b></span></div><div><span ><br></span></div><div><span ><b><br></b></span></div><div><span ><b>Profile :</b></span></div><div><span >- Advanced technician level or equivalent</span></div><div><span ><br></span></div><div><span >- Having at least 2 years of experience in managing and leading production teams as a team leader</span></div><div><span ><br></span></div><div><span >- Possessing basic computer skills (Word, Excel, ERP, etc.)</span></div><div><span ><br></span></div><div><span >- Having practiced problem-solving and analysis tools</span></div><div><span ><br></span></div><div><span >Organized, rigorous, serious</span></div><div><span ><br></span></div><div><span >- Possessing the ability to manage conflicts</span></div><div><span ><br></span></div><div><span >- Possessing the ability to manage and communicate</span></div><div><span ><br></span></div><div><span >- Having the ability to manage stress</span></div><div><span ><br></span></div><div><span >- Possessing a good level of cross-functional communication</span></div><div><span ><br></span></div><div><span >- Able to work in 3x8 shifts.</span></div><div><span ><br></span></div><div><br></div><div><span ><b>Missions :</b></span></div><div><br></div><div><span >Reporting to the workshop manager, you will be responsible for:</span></div><div><span >To identify and prevent any situation that poses a safety and/or environmental risk</span></div><div><span >Ensure compliance with HSE-related rules and instructions in the workshop</span></div><div><span >Execute the production schedule while optimizing human and material resources.</span></div><div><span >Identify situations that impact the execution of the production schedule and the causes of delays in manufacturing orders.</span></div><div><span >Fulfill requests for materials/components to be supplied to the workshop</span></div><div><span >Initiate requests for intervention in case of machine breakdowns</span></div><div><span >Leading the gemba walks with the group leaders</span></div><div><span >Ensure compliance with the various production and quality instructions</span></div><div><span >Ensure compliance with the information in the various production records</span></div><div><span >Ensure compliance with the standards of tidiness and cleanliness within the workshop</span></div><div><span >Participate in the integration and training of production staff</span></div><div><span >Ensure compliance with the versatility matrix in the allocation of operations</span></div><div><span >Ensure the reliability of workshop stocks</span></div><div><span >Manage and lead production teams, and promote company culture and HSE culture within your team.</span></div><div><span >Being responsible for evaluating team members and conducting their EIAs</span></div></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Level of superior technician or equivalent</li><li>Having a first experience of at least 2 years in management and management of production teams as a team leader</li><li>Having basic computer knowledge (Word, Excel, ERP)</li><li>Having practiced problem analysis and resolution tools</li><li>Organized, rigorous, serious</li><li>Having the ability to manage conflicts</li><li>Having the ability to manage and communicate</li><li>Having the ability to manage stress</li><li>Having a good level of transversal communication</li><li>Able to work in 3*8.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><div><ul><br> </ul> <p> <strong><font dir="auto" ><font dir="auto" >SUPPLY</font></font></strong> </p> <ul> <li><font dir="auto" ><font dir="auto" >Prepare and validate 12-month rolling sales forecasts with the Sales Departments.</font></font></li> <li><font dir="auto" ><font dir="auto" >Ensure the Lynks tool is up to date: Prepare and validate sales forecasts, etc.</font></font></li> <li><font dir="auto" ><font dir="auto" >Ensuring proper consumption/elimination of residual sales forecasts</font></font></li> <li><font dir="auto" ><font dir="auto" >Analyze the reliability of sales forecasts and edit the sales forecast reliability indicator.</font></font></li> <li><font dir="auto" ><font dir="auto" >Facilitate the monthly sales forecast follow-up meeting involving operations and sales departments.</font></font></li> <li><font dir="auto" ><font dir="auto" >Performing recurring computer data extractions: sales by item, stock valuation, </font></font></li> <li><font dir="auto" ><font dir="auto" >Calculation of monthly fuel supply requirements</font></font></li> <li><font dir="auto" ><font dir="auto" >Planning and preparation of fuel orders, attends programming meetings with the national programmer</font></font></li> <li><font dir="auto" ><font dir="auto" >Securing supplies by monitoring ship movements and SOTRAPIL programs</font></font></li> <li><font dir="auto" ><font dir="auto" >Ensuring adequate stock levels of tools and safety stock; monitoring procurement budgets</font></font></li> <li><font dir="auto" ><font dir="auto" >To propose appropriate solutions in case of problems (shortage, shortage or other)</font></font></li> </ul> <p> <strong><font dir="auto" ><font dir="auto" >LOGISTICS ANALYSIS</font></font></strong> </p> <ul> <li><font dir="auto" ><font dir="auto" >Monitor key indicators: service rate, stock level, then propose and implement action plans in case of deviations.</font></font></li> <li><font dir="auto" ><font dir="auto" >Analyze the risks of disruption, seek solutions with the sales team, Transport and Supply manager.</font></font></li> <li><font dir="auto" ><font dir="auto" >Analyze logistics flows from different dashboards and propose supply chain optimization actions (supply, sites, transport)</font></font></li> <li><font dir="auto" ><font dir="auto" >Create and update logistics and financial dashboards</font></font></li> <li><font dir="auto" ><font dir="auto" >Complete the documentation/procedure for the various processes involved in managing the SCM</font></font></li> <li><font dir="auto" ><font dir="auto" >Support for crisis management.</font></font></li> </ul> <p> <strong><font dir="auto" ><font dir="auto" >ADMINISTRATIVE MANAGEMENT</font></font></strong> </p> <ul> <li><font dir="auto" ><font dir="auto" >Prepare and monitor DGH files (decisions and authorizations, security stock transfer, capacity rental, general submissions, security bonus, etc.) at the General Directorate of Hydrocarbons to be in line with the regulations in force.</font></font></li> <li><font dir="auto" ><font dir="auto" >Prepare and monitor administrative files (capacity rental, storage, etc.) with various administrations and service providers (DGH, OMMP, STIR, TANKMED, etc.)</font></font></li> <li><font dir="auto" ><font dir="auto" >Check and validate supplier invoices: STIR, SOTRAPIL, Confr res.</font></font></li> <li><font dir="auto" ><font dir="auto" >Entry of monthly orders for various white goods per site, with price updates in the system.</font></font></li> <li><font dir="auto" ><font dir="auto" >Ensure the monitoring and archiving of supply contracts, and manage their renewal dates.</font></font></li> </ul> <p><br></p></div><div><div><div> </div></div></div></div></section>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">You will be responsible for the production and control of P&amp;L and cash entries and statements for Credit activities, accounting/management and bank reconciliations, and the documentation of N1/N2 controls in accordance with the accounting control plan. You will ensure adherence to the closing schedule (J+X). Your responsibilities will include: recording loan transactions and associated cash flows; verifying data quality and investigating exceptions; performing reconciliations (EY GL vs EY DP/ABOR) and bank reconciliations; and preparing adjustments as needed. You will extract and utilize the general ledger/batch-level journal for analytical controls and reviews. You will prepare the Credit summary report and contribute to responses to statutory auditors. You will also contribute to the default/watchlist committee (providing lists of unpaid/doubtful accounts and their accounting impacts). KPIs: adherence to J+X milestones; reconciliation rate without discrepancies; execution rate of the accounting control plan; exception resolution time. Operational reporting to the Credit Production Manager within the Dexia Finance platform. Hierarchical reporting to the EY Business Unit Manager. Talent Management: You will interact regularly with: HR teams: for skills management, training, and career development. The Knowledge &amp; Innovation department: for access to databases, methodological tools, and benchmarks. IT &amp; Digital teams: for technical support and the adoption of EY digital tools (Canvas, Helix, etc.). Support functions (Finance, Legal, Marketing): for the administrative management of engagements, compliance, and external communication. Other service lines (Tax, Consulting, Strategy &amp; Transactions): within the framework of multidisciplinary engagements or cross-selling. The employee will work directly with our clients on accounting data to ensure the continuity of Finance production processes (management control) or other core functions (Risk, Liquidity). The needs may include: Management control will evolve, particularly with the employee or their teams, for the purposes of reconciling accounting and management data or the Net Interest Margin (non-exhaustive list). The Risk teams will be involved in providing data for the Risk engines used to calculate Credit Risk. Participation in strategic committees (Litigation, Provisions, Audit) will also be required.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Your profile: Master's degree in Accounting, Control, and Auditing (CCA), Risk Management, or equivalent. Significant experience of 3-5 years in risk management. Proven leadership, ability to mentor and train a team. Excellent communication and coordination skills. Proficiency in office software (Word/Excel) and reporting tools. Fully bilingual (French/English). As part of its Diversity policy, EY considers all applications equally, including those from people with disabilities.</font></font></p>

<p><b>The Digital Application Support Manager will be responsible for:</b></p><ul><li>Managing the application support of digital solutions (processes, tools, support levels N1/N2/N3, prioritization and escalation)</li><li>Ensuring SLA compliance, service quality, business continuity, and user satisfaction (KPIs, reporting, action plans)</li><li>Managing major incidents, coordinating stakeholders (Digital teams, suppliers, editors/integrators), and ensuring communication</li><li>Administering and optimizing application run: supervision, maintenance, access/rights, documentation, knowledge base, change management</li><li>Contributing to continuous improvement: analysis of recurring problems, automation (self-service), user training, evolution recommendations</li></ul>